Database Users

HTC Hero on Three...

Hello all,
Is anyone using the HTC Hero on Three in the UK?
I am seeing issues with my Google synchronising - it just won't. However, if I put in a T-Mobile SIM, all is well...
Any ideas anyone?
Thanks,
Simon

Yeah I am on three UK network. Haven't experienced any problems syncing/internet/msn.
Are you getting the "H" symbol at the top? Any particular error message coming up? I don't think the address book syncs straight away - might have to give it a few moments, but you can make it sync now by going to
Setting > Data Sync > Google, then press the menu button and choose sync now.

no probs here either
only sync mail with google though
do my contacts with microsoft exchange

Thanks for the quick responses - good to hear that it _should_ be working...
Basically, if I work with my T-Mobile SIM I am able to run the Google account setup and everything is OK; when I tried it last night with my Three SIM, I got errors like 'unable to connect' and 'the data connection is not very reliable'. I was able to connect to Facebook though (I didn't try anything else, just those two).
Today, having successfully setup Google with my T-Mobile (I was able to see my mail, for example), when I switch back to Three I get a notification that says "Sign-in / sync error" and when I tap it I'm asked to re-enter my password... even though it just authenticated with the T-Mobile SIM!
Any ideas... would really appreciate it,
Simon

when you change SIMs, it will indeed ask you to re-enter your password, that is normal. generally cos it tries to connect before it updates the APN and so it fails to connect.
As for the unreliable connection error, that is also normal if you set up google after skipping it in the initial set up of the device. there's threads about that already.
can confirm here that had no problems on three, everything worked correctly over the three.co.uk APN and also over the 3internet APN.

Coolio - seems to be OK now I've re-entered the password... guess that's a security thing.
Sorry to trouble you all, but I really appreciate your assistance!
Back to playing with the new toy...
Simon

enjoy the new toy, i certainly am!!

rhedgehog said:
enjoy the new toy, i certainly am!!
Click to expand...
Click to collapse
the phones dam good too good job ive got two hands

Has anyone...
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..

gears said:
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
Click to expand...
Click to collapse
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?

gears said:
Got around the fact that the Hero totally FREAKS OUT when the Three network drops to roaming? I certainly am - even with roaming data enabled it still plasters a big warning all over the screen. Annoying..
Click to expand...
Click to collapse
Yep. I get that too. Was thinking maybe there was something wrong with mine but feel a bit better now...
Awsome phone though reception could be better. Hope a radio update comes and fixes this.
Also, could someone publish the APN settings they are using. I thought I had googled them correctly, but connection seems a little hit and miss at times. Also MMS is still failing.
I noticed rhedgehog mentioned 2 lots of settings ?
three.co.uk APN and also over the 3internet APN
Thanks,
Zuber

hairy bum said:
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
Click to expand...
Click to collapse
The partnership between 3 and orange has ended. Hence, I don't know if you've you've noticed 3's reception has suffered. But they say the're putting up more mask.

Stea1thmode said:
The partnership between 3 and orange has ended. Hence, I don't know if you've you've noticed 3's reception has suffered. But they say the're putting up more mask.
Click to expand...
Click to collapse
Thatr would explain poor reception of late...
Might have to switch to TMobile.

hairy bum said:
Funny that I have the same problem too !
Have also noticed that the phone doesn't Rome to Orange ? My diamond always romed to Orange but for some reason my hero won't even though its a white unlocked one , funny because I thought 3 had a deal with Orange for roaming so I think this is y my signal is now crap at home ?
Click to expand...
Click to collapse
roaming in rome?

Just noticed something interesting.
Now have 2 Hero phones (wife liked it so had to get her one...). One was locked to T-Mobile the other to Orange.
Both are now unlocked and have three sims in them.
But I've noticed that I don't get the Roaming etc. problems with the Orange branded one like I do with the TMobile one.
Tried swapping my sims over, but same result.
I reckon the 'Roaming' thing is related to TMobile branded units.
Anyone else finding the same ?
That would suggest picking a good ROM and updating should resolve it...
Thanks,
Zuber

Good news (just in case anyone is intersted...)
Just updated to latest radio and ROM from MoDaCo.
Major result.
You need to wipe clean the device as part of the process.
But
Roaming seems to have disappeared. Now get a nice H and lots of signal bars.
Also, did not need to configure my 3 settings for intenet and MMS. Picked them up automatically.
Not played with the ROM itself or anything. But feedback from others seems to be good.
Regommended for 3 users. Will probably do the same to my wife's orange phone. Though the Orange Radio does not keep daying Roaming like my TMobile one did.
Hope that is of help to someone.
Zuber

Zuber said:
Thatr would explain poor reception of late...
Might have to switch to TMobile.
Click to expand...
Click to collapse
A little while ago, 3 signed a far reaching 3G network sharing agreement with T-Mobile - in essence, the 3G assets for both networks got spun off into a separate company with 3 and T-Mobile owning 50% each. However, as far as I'm aware they are still roaming on Orange 2G when 3G is not available.
Regards,
Dave

I think the 3 having a poor signal thing was a red herring (for my issues anyway). It looks like it had something to do with the TMobile Radio software.
Since doing a ROM/Radio update (see my last post), the signal is much better, shows a H for data and is not 'Roaming'.
I'm happy with Three...
By the way, if any of you guys tend to want the Hero more for the internet and texting rather than calls (as in light use rather than no use). I seriously recommend the Three Flat 12 PAYG plan as it stands at the moment.
Three are no longer offering it, but you can still get a pack online from stores (I got it from expansys £20 inc £30 credit).
As far as I can tell, Each top up gets you 150MB data to be used within 90 days.
So 2 x £5 topup gets you 300MB (2 x 150) allowance and 50 texts (2 x 25)
OR
1 x £10 topup gets you 150MB allowance and 600 texts.
Choose your poison...
I tend to use the work phone for making the occasional call
Zuber

Zuber said:
Good news (just in case anyone is intersted...)
Just updated to latest radio and ROM from MoDaCo.
Major result.
You need to wipe clean the device as part of the process.
But
Roaming seems to have disappeared. Now get a nice H and lots of signal bars.
Also, did not need to configure my 3 settings for intenet and MMS. Picked them up automatically.
Not played with the ROM itself or anything. But feedback from others seems to be good.
Regommended for 3 users. Will probably do the same to my wife's orange phone. Though the Orange Radio does not keep daying Roaming like my TMobile one did.
Hope that is of help to someone.
Zuber
Click to expand...
Click to collapse
Who is ma do co ?
Where do I find them ? Is there software ligit ?

Just wonder over to the Hero Development forum. You will need to do some reading to determine the answers to your questions. Only you can decide for yourself...
http://forum.xda-developers.com/forumdisplay.php?f=512
Zuber

telstra hd2 using 3 simcard (hutchinson)

sorry if this has been discussed. its been hard to search b/c the search engine continues to delete "3" from my searches.
basically, i was wondering if people had any issue with 3 sim cards working in the telstra hd2?
my friend has got several hd2 phones from telstra and is offering to sell me one. he assures me the phone is unlocked as well.
we tried plugging my 3 sim card into his telstra hd2 and for some reason i wasn't getting any reception. tried a vodaphone sim and it worked.
i currently have an omnia and know how to change all the mms, internet etc settings but is there something i need to do with the telstra hd2's setting to find 3's 3g network for voice calls?
thanks for any help you guys can provide me.

Technically there shouldn't be any issues with reception. Your friend might have locked his phone to WCDMA 850MHz though, which is a band that only Telstra transmits on. Check his baseband setting.

Leddy said:
Technically there shouldn't be any issues with reception. Your friend might have locked his phone to WCDMA 850MHz though, which is a band that only Telstra transmits on. Check his baseband setting.
Click to expand...
Click to collapse
that is what i was thinking as well, the question is now:
how do i check his basband settings? unfortunately i don't have the phone on my now, but is it is pretty straight forward? i.e. going into settings -> baseband etc?

Open the Comm Manager by tapping the notification area and then on the network reception button. Tap on "Phone" then its on the bottom- "Band"

Leddy said:
Open the Comm Manager by tapping the notification area and then on the network reception button. Tap on "Phone" then its on the bottom- "Band"
Click to expand...
Click to collapse
thanks for your help!

bliss81 said:
sorry if this has been discussed. its been hard to search b/c the search engine continues to delete "3" from my searches.
basically, i was wondering if people had any issue with 3 sim cards working in the telstra hd2?
i currently have an omnia and know how to change all the mms, internet etc settings but is there something i need to do with the telstra hd2's setting to find 3's 3g network for voice calls?
thanks for any help you guys can provide me.
Click to expand...
Click to collapse
I have a Telstra HD2, that I bought a week ago, and am using on 3.
The phone is unlocked, and should auto setup when powered up first time with your 3 SIM card in it.
I used it a few days with stock rom, then flashed to another.
A few things to do.
Probably best to do a hard reset of phone, with SIM in, and let it reconfigure and start. (to hard reset, hold down the VOL UP and VOL DOWN buttons while turning on, and follow the instructions)
When all done, set locale, time, etc
Need to set the voicemail number (333)
Need to change connections to use PLANET 3, and not MOBILE INTERNET
Planet 3 homepage on the mobile should be HTTP://THREE.NET.AU (no WWW)
As it uses 850 when in country, it will roam on data on the Next G network (I beleive), and would be referred to by 3 (if they had it) as a MEGA MOBILE (tho you would want a BIG bank balance if ya gonna data roam on Telstra)
I am in Perth, and no probs with it with 3

Moby58 said:
I have a Telstra HD2, that I bought a week ago, and am using on 3.
The phone is unlocked, and should auto setup when powered up first time with your 3 SIM card in it.
I used it a few days with stock rom, then flashed to another.
A few things to do.
Probably best to do a hard reset of phone, with SIM in, and let it reconfigure and start. (to hard reset, hold down the VOL UP and VOL DOWN buttons while turning on, and follow the instructions)
When all done, set locale, time, etc
Need to set the voicemail number (333)
Need to change connections to use PLANET 3, and not MOBILE INTERNET
Planet 3 homepage on the mobile should be
As it uses 850 when in country, it will roam on data on the Next G network (I beleive), and would be referred to by 3 (if they had it) as a MEGA MOBILE (tho you would want a BIG bank balance if ya gonna data roam on Telstra)
I am in Perth, and no probs with it with 3
Click to expand...
Click to collapse
sweet. thanks.
i actually now think the issue was that i was putting the sim card into the phone incorrectly.
i just got it and am trying to figure this phone out now.
do you recommend any roms for me to flash?

Moby58 said:
Probably best to do a hard reset of phone, with SIM in, and let it reconfigure and start. (to hard reset, hold down the VOL UP and VOL DOWN buttons while turning on, and follow the instructions)
Click to expand...
Click to collapse
umm...did this but it stuck on some screen with three colours...wtf?

bliss81 said:
umm...did this but it stuck on some screen with three colours...wtf?
Click to expand...
Click to collapse
Just open the back case and softreset to get it back to normal.
On 3 with a Telstra HD2 also. Works perfectly normal, but I flashed out of the Telstra ROM - running Miri16 atm, works fantastic
One thing with three.net.au is that it doesn't recognise the HD2 in some places, hence I have wordsmith's Opera Personality Switcher to mimic an iPhone.

infern0 said:
One thing with three.net.au is that it doesn't recognise the HD2 in some places, hence I have wordsmith's Opera Personality Switcher to mimic an iPhone.
Click to expand...
Click to collapse
Can i have a link to that pls?
Also, i have started having issues with Email on 3 critical error, and problems trying to identify the device.
Im about to flash to the latest NRG rom, been using April1 version and now will load May1.
thanks

infern0 said:
Just open the back case and softreset to get it back to normal.
On 3 with a Telstra HD2 also. Works perfectly normal, but I flashed out of the Telstra ROM - running Miri16 atm, works fantastic
One thing with three.net.au is that it doesn't recognise the HD2 in some places, hence I have wordsmith's Opera Personality Switcher to mimic an iPhone.
Click to expand...
Click to collapse
cool. thanks.
will give miri16 a try

Reception problem with using 3 sim in Melbourne Australia
Hi Friends,
I am using Htc HD2 with 3 sim in Melbourne Australia. The problem which i face is my phone mostly go to Emergency call mode automatically ( than I have to turn off the phone and turn on ....)
Can any one suggest me some good tips to getrid from this issue.
Cheers

Ali+htcHD2 said:
Hi Friends,
I am using Htc HD2 with 3 sim in Melbourne Australia. The problem which i face is my phone mostly go to Emergency call mode automatically ( than I have to turn off the phone and turn on ....)
Can any one suggest me some good tips to getrid from this issue.
Cheers
Click to expand...
Click to collapse
Hi Ali+htcHD2,
I believe that you have your 'network settings' configured to WCDMA only.
Go into your Comm Manager > Phone Settings > Menu > Netowrk Selection > Band > Select your Network type > Auto
Do this for both drop down menu's on that page, and then hit ok.
This should fix your problem!

No internet

Both before and after the ota update, my internet icon will disappear, making my phone unable too use the internet (obviously), send texts, and sometimes even not let me make our receive phone calls. Why I do not know. I am sending this message on wifi right now, because my phone has both no internet and also no radio signal. I'm at my house and my house always has full reception and I get H for the internet. If anyone can help or direct me too something I can do that would be great.
I did call tmous and they said I had the my touch internet package and switched me to general android, but this did not help my problem. Thanks
Sent from my T-Mobile G2 using XDA App

It can take up to 4 hours for any web changes to take effect. Maybe give it more time.
Also try *#*#4636#*#* - Phone information - and WCDMA preferred. Make sure wifi and wifi calling disabled because it will keep it at GSM only.
Hope this helps.

I called and did the internet switch yesterday morning. As for that stat number thing, after I pressed it everything came back on. Don't know if it was coincidence or not.
Will have to check again when out happens. What early am I looking for?
Sent from my T-Mobile G2 using XDA App

I'm having the exact same problem. In my house I can get fair hspa+ 2-4 bars, 3G who nows as we don't have a 3G notification icon. Edge when it works is 4-5 bars. My wife has the Blackberry Bold also from T-Mobile and she has a solid 3G all the time.
I already changed my device once and the new one now 2 days old has the same issues. It is really starting to annoy me as many times I get ready to use the internet and I just have a signal bars with nothing to the left and internet and email are not working. This also means my email does not sync up properly when the connection is lost.
I'm going to try and spend some time in another area and see if the problem is the same. If so I might have to give up on this device, I hate to as I really like it.

Unfortunately being in different areas does not make a difference. I love this phone as well but this is very aggravating. What causes this to happen? No other htc phone I have used or friends have used have this problem.
Sent from my T-Mobile G2 using XDA App

Steve.Beanz said:
I called and did the internet switch yesterday morning. As for that stat number thing, after I pressed it everything came back on. Don't know if it was coincidence or not.
Will have to check again when out happens. What early am I looking for?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Sorry I am having a hard time understanding what you are asking.
You go to the the dialpad on your phone. Enter *#*#4636#*#*
As soon as you do this it will bring up a menu. Tap on "Phone Information"
Then at the bottom you will see a dropdown box under "Set preferred network type:"
Set this to WCDMA preferred. Then hit the back button (the back arrow).
You will see that your signal has been disabled for a second, then will turn back on. Also if you can note down what it was set to before you changed it to WCDMA preferred and post that here.
Like I said this can only be done when wifi and wifi calling are disabled.
Hope I was a little more clear this time.

Well I may have to eat my words. It might be my location or just crappy T-Mobile service that is varying. I put my wifes phone in the same part of the house side by side of mine and trying to surf the web it dropped out too. Lost the 3G and got a SOS for signal bars. Unlike my G2 it recovered fairly quickly as the reception came back. My G2 has been at a loss for internet for over a hour before.
I'm still going to try some comparisons in some different ares and I hope it is just my area.

@bishybob wcdma prefered is checked.
Sent from my T-Mobile G2 using XDA App

Losing network connection completely stock Gingerbread 2.3.3

Ever since the Gingerbread update (I've manually updated to 2.3.3 stock by using the full image, wiped everything before), I occasionally lose network access completely. Not just data, but also calls.
My Wifi is enabled and that seems to remain connected, but my mobile network seems to just die.
I'm on Vodafone UK, London Area.
Interestingly, sometimes the bar lights are still showing as good reception, but i can't make calls and people can't call me.
Furthermore, when i search for networks it normally returns an Error. giving little information (something along the lines of: error while searching for networks)
Cycling airplane mode does not help. Sometimes power-cycling the phone doesn't help.
What does help, is when i click on "Use only 2G networks" - that seems to connect fine and i can make calls again. then, i can *sometimes* successfully go back to 3g but un-ticking the use only 2g networks.
I'm using stock 2.3.3
Baseband version:
32.41.00.32U_5.08.00.04
I tired updating the radio at one point to 5.12 but that seemed to have been so bad that i couldn't connect at all.
I think, that if my Wifi was turned off and I would use the network data connection, my "voice connection" (i.e. calls) would work fine - that is because i never see this problem when i'm outside using network data.
Is someone else seeing this?

Yeah, me too. I'm on T-Mobile in the US. It happens about once a week.
Sent from my Nexus One using XDA Premium App

I use this workaround after many hours of investigation into the problem on various forums and with Vodafone...
1. O the keypad, type *#*#4636#*#*
2. From the menu select "Phone information"
3. Go down the list to "Select preferred network type" which, by default on Vodafone, is set to "WCDMA preferred".
4. Click on the drop down menu and select "GSM auto (PRL).
5. Exit all and reboot.
This not only improved my signal but also my battery life as well as I was not constantly seeking WCDMA. Don't worry, if you need data and are within a 3.5G area, it will use WCDMA.
Give it a try, you have nothing to lose and can always switch back.
Hope this helps.

Will give that a try.
I think at one point i had it set to that...
Will update if it solved my problem.

itay1 said:
Will give that a try.
I think at one point i had it set to that...
Will update if it solved my problem.
Click to expand...
Click to collapse
To be honest with you itay1, I had a few problems last year with the Vodafone firmware.
Not the least of which was the inability to send MMS's when connected to WiFi. and being given the run-around by Vodafone, who at one stage or another, blamed everything and everybody.
In the end I rooted my phone and switched to Cyangen Mod's and since then have had no problems. Besides which, IMHO, the CM7 stable version, released today, is far superior to the stock Gingerbread I tried from Google.

Thanks for the tips.
So i gave 5.12 Radio another try + your change for GSM auto (PRL) and so far it seems better.
I haven't lost network connectivity yet - however.. i'm starting to think it really might be up to Vodafone. Maybe they have network failures that they are not reporting.
Definitely going to switch at the end of contract. I hear GiffGaff have pretty awesome deals!

itay1 said:
Thanks for the tips.
So i gave 5.12 Radio another try + your change for GSM auto (PRL) and so far it seems better.
I haven't lost network connectivity yet - however.. i'm starting to think it really might be up to Vodafone. Maybe they have network failures that they are not reporting.
Definitely going to switch at the end of contract. I hear GiffGaff have pretty awesome deals!
Click to expand...
Click to collapse
I'm also using radio 5.12 with no problems. Rock solid.
Quite a few people I know have switched to giffgaff...
£10 a month currently gets you...
250 mins
Unlimited web (within reason I guess)
Unlimited texts.
See here:-
http://giffgaff.com/

Mobile data problem

Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app

I didn't encounter such problems so far. I was a bit worried a few days ago, as my Yotaphone kept losing the GSM connection entirely (I was back to the PIN code input screen multiple times every day), but then it also did happen on my good old Ericsson t39m, so I suspect it was more an issue with the local GSM network.
Can you try with another SIM card (maybe even another carrier) to see if this happens regardless of the carrier?
Did you change something (apps, settings...) on your phone recently? I'm asking just in case, you certainly thought about that already, so don't get offended by such a basic question!

No worries.....Thanks for the input, what network are you on?
I tried a factory reset and that didn't make any difference, that should eliminate any fiddling or dodgy apps too, I tried the Sim back in my HTC One and it behaved perfectly in there, upon returning it to the Yotaphone I lost data comm twice in a matter of hours only reaquiring after turning the device off and on. I also double checked the Three UK apn settings and they are as they should be. I could try another network as nano sim are few and far between!
I've now returned it at my own expense (Thanks Yotaphone!) To their repair partner Premiere Eurocomm, I'm not sure what will happen now as for all I know it will pass their testing in their repair labs, I'm hoping they will just send a new device .
Sent from my GT-N8010 using XDA Premium HD app

Update......
I received a new phone under warranty, I set it all up and sadly exactly the same problem occurred. (Passing through an area of poor or no network service, the mobile data (3g or LTE) will not reconnect until the device is switched off and on again)
I now believe this is an incompatibility between Three UKs mobile data network and The Yotaphone firmware/hardware.
To crudely test this I bought a Vodafone payg sim and carried both my phones with me and these are my findings
HTC One M7 & Three UK sim......no problems.
HTC One M7 & Vodafone sim.....no problems.
Yotaphone 2 & Vodafone sim.......no problems.
Yotaphone 2 & Three UK sim....fails to reconnect.
So my options no seem to be;
Try for a refund on the device.
Change network to Vodafone.
Wait for a fix from Yota.
So I'll call the support line later today and see what they say. Could any UK users let me know what network you are on and if you have any similar problems please?
Sent from my YD201 using XDA Free mobile app

Sorry for the delayed answer...
I'm using the Orange (France) network at home without any particular issue, the troubles only happen (so far) when I'm traveling abroad, which I frequently do for work.
I'll try to list more precisely which carriers are subject to network connection issues, although it's not easy to see which carrier you're roaming with (on my old Ericsson phone, the carrier name is displayed prominently on the screen, whereas you've got to dig in the menus on an Android phone to get the carrier's name...

Okay so I called yota support an updated them and as expected they just blamed Three, so only after asking for a refund did the agent pass the problem onto Yota for more technical help, I won't hold my breath waiting for contact but if nothing by the end of next week then I will be insisting on a refund. kind of spoiled my fun this has
Sent from my YD201 using XDA Free mobile app

It would be a shame if they don't seize the opportunity to further dig into the subject and find out the technical cause. After all, they aim at a worldwide distribution of the Yotaphone 2, don't they? And it'd be a shame to see you go, too...

An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app

Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...

On a side note, I've had twice an issue with SMS and the YotaPhone 2.
I've received the same message over and over about 50 times, usually separated by a minute, but sometimes the message shows up again only after a couple of hours...
Not a big deal, but annoying nonetheless. I suspect that the local phone network (in Congo) is to blame, but I'd be curious to know if this has already happened to anyone else, as my other phone(s) do not display such behavior. I usually have the "Welcome to XXX network" SMS repeated a couple of times, too, in those situations, though usually not more than three or four times.

Filiox said:
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
Click to expand...
Click to collapse
I've not had any further problems since my earlier post, I set my network operator manually (rather than automatic) in mobile network settings and the problem stopped
Sent from my GT-N8010 using XDA Premium HD app

manmikey said:
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Please whats their customer care mail or phone number ive been searching all over for it my phone just died as well.

I'm having exactly the same problem, I've had my phone for three days and it already happened twice. Putting the phone on airplane mode does not solve it; I have to restart the phone. I only lose data connectivity, but I get signal and I can call just fine. Btw, I'm using the YD206 version with Jazztel in Spain.
I'll try now with the manual network selection and ser if the problem dissapears.

Having the same problem on 48 network in Ireland

ciaranco said:
Having the same problem on 48 network in Ireland
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Hello,
I have more or less the same problem ... but with no real solutions
After upgrading MM I lost the LTE signal but not all the time.
When I start my phone I have the LTE signal with good bandwith and good quality of reception.
After some time (5min, 15min, ... no really logic) or every time after driving with my car and I expect changing Emettor many time, I loose the data. I have no more LTE, H+, 3G etc... no more data and I loose a lot of quality of signal like my "modem" lost a lot of range of signal available.
I Flash and reflash MM and no solution.
When selection manually the operator, it change Nothing for me
When I change APN with a new one (2 APN are available for data (for french people SLSFR and WEBSFR)) the data is coming back but just few time.
When I come back the the first APN, data is not coming back until restarting the phone.
I have a third APN but with only 3G connection and with this one, I have no problem. Data is always available...
Really Strange. The problem is only due to LTE signal
For this moment, I will try with Lolipop if the problem don't occur anymore.

hello, my wife has the same issue, on sfr network. Any update ?

BENETNATH said:
hello, my wife has the same issue, on sfr network. Any update ?
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Hi Benetnath,
I find no issue with SFR.
I spoke with the customer service and they don't find any problem on the network.
I read a lot of forum and it seems that the problem is not only on Yotaphone but on lot of quite "old" phone.
They change some parameter on the network (what, I don't know, is it regarding the fact that we can travel everywhere yet in Europe using our data mobile...)
You can easyly find some post with looking about "SFR data probleme sl2sfr oneplus" through google
I expect that the problem is only on SFR but I can't be 100% sure.
Due to the problem seems to be a network "problem" or french network parameter, I think we will never have any answer or solution. It is sure that yet we will have no more update on yotaphone.
The only one solution I can give you today (avoiding changing operator ) is to use only the APN : Wapsfr
With this APN you will never be connected in 4G but only in 3G. No problem with cost or anything else (pas de risque de hors forfait) but in my case, the reception quality is really better in 4G with 800Mhz frequency that 3G in 2600MHz I believe.
Without 4G I can't receive anything inside my house.
I will keep you and the forum in touch if I find a solution.
Changing to an another operator is not so easy because for low price all the alternative operator like laposte mobile, pristel, NRJ or some other are often on SFR network with the same APN (so I suppose the same problems)

It is maybe also because SFR launched the VOLTE in June and the problem is more or less since this date.
VOLTE is maybe the problem ? When I receive a call I lose the data and she is not coming back

manmikey said:
Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
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Hi, I have the same problem. And I think the problem go from Free : Before I had SFR and Bouygues, I never saw the problem.
Sometimes, just activate the plane mode, and desactivate it, and the LTE comming back. but another time, I have to reboot the Yota.

Hello xNiux;
With Free, I found also lot of data connection problem on Google.
The main problem with Free is that the mobile should sometime connect to a Free emettor and sometime to Orange.
So maybe your phone is not connected on the good emettor and it is the reason you lose your data connection. I can't be sure because I have not Free Mobile but it is what I wrote.
==> Maybe can you go to "choose operator" and select only Free...
For SFR it is a quite new issue, around june. Before I expected that it was a wrong ROM when I uploaded my phon to MM but it is not the reason.
Even with choosing manually the operator or use airplane mode, nothing is working. I need to restart or open/close my SIM card.
I make a "call" to the RED team to find a solution.
They wrote me this morning that now everything is fine and work well... but this morning I lose another time the connection.
For the moment :
Free is not working with Yotaphone
RED/ SFR is not working with Yotaphone
To be check with Bouygue or Orange to maybe choose an another operator ( I don't want to change my phone)