[Q] Sending Phone Back to Warranty - HD2 General

i recently bought a void sticker off e-bay after accidentally scratching off my old one. So i was wondering if you guys can post some picture of your void sticker ,so ill be able to match it correctly and send it back to warranty.
has anyone ever bought the void stickers off ebay and was able to use it for their warranty?

Yes someone has bought some void stickers before and got their HD2 replaced. Go check out this post and you might want to try to contact member Boradan about howcthey did it. Hope this helps.

is it illegal?

sarp_pasha said:
is it illegal?
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You kidding? It's a lie, and lie is always illegal

If the person never opens the device then replacing the sticker is not illegal

DJ_MiX said:
If the person never opens the device then replacing the sticker is not illegal
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If you do not open this phone you can not damage void stickers, they are damaged only if one attempts to take a screwdriver and open the housing.. It's not illegal but your warranty is gone .

Related

Where can I buy one of those void stickers?

I just bought a used phone with a broken void sticker covering a screw. I didn't notice it at the time I bought it, but I'm wondering if there is a place I can find a replacement void sticker for my 8525. I'm concerned that if my phone breaks, warranty won't cover it if void sticker is broken. I know this sounds unethical. But thanks
Where did you buy it from?
fishfood35 said:
I just bought a used phone with a broken void sticker covering a screw. I didn't notice it at the time I bought it, but I'm wondering if there is a place I can find a replacement void sticker for my 8525. I'm concerned that if my phone breaks, warranty won't cover it if void sticker is broken. I know this sounds unethical. But thanks
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What warranty ?
You bought it used, so you don't have a warranty

Change Cover = loss of guarantee?

Hello,
I sent my damaged HTC Touch to the support company of HTC. After a week i got a letter and they told me that i dont have guarantee because the phone was opened.
I have changed the cover because the old one was grazed.
Do you know if changing the cover breaks the guarantee claim?
Ulti~
Ultimaex said:
Hello,
I sent my damaged HTC Touch to the support company of HTC. After a week i got a letter and they told me that i dont have guarantee because the phone was opened.
I have changed the cover because the old one was grazed.
Do you know if changing the cover breaks the guarantee claim?
Ulti~
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IMHO yes, it void the warranty because you already tempered the warranty sticker

Please go back to stock when taking your phone for warranty repair

Hey.
I had a HTC Leo today at work (I work at htc warranty repair) and the problem was that the phone could not be charged. I confirmed this by trying to charge and then was going to change the mother board to fix the problem.
For some reason I decided to turn the phone on with another battery, and check it out.
The phone booted to android.
Even though I myself have a rooted phone and follow these forums every day, I was forced to break the warranty stickers inside the phone and then send the customer an email asking if he wanted the phone to be repaired off warranty.
The changing of motherboard would cost him over 300$ dollars, which could have been avoided by getting a cheap spare battery and going back to stock.
Now he will never be able to get any problems in the phone repaired by warranty :/
So please, if you send your phone to warranty repair, go back to stock.
You had to do it? Someone was looking over your shoulder?
Spaqin said:
You had to do it? Someone was looking over your shoulder?
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Even if nobody was looking over his shoulder, he should not be expected to sacrifice his integrity and risk his job just because he's sympathetic to the customer's problem. The customer should have had the sense to return the phone to stock condition before sending it in for warranty repairs.
Hi there.
I did that, but it did not work?!
I´m (was) using MIUI on my HD2. Last week i opend the internet browser of my HD2, then there was a short "lag" and after that lag the touch is gone broken.
I flashed back to the roots and sent it in for warranty.
Now i got a letter in which they mention that i broke the warranty terms and have to pay 430€ for a broken touch?!? that is crazy...
they also gave my a link to a picture of my phone.
See attachment. So what is the Problem?
That spl is only stock for tmous phones, if you have a regular hd2 with spl 2.x, even a 'stock' 2.08.0000, then it can only get that way using warranty breaking methods.
hack, thats a piece of sh.. .
I think it won´t help to retrieve it and send it in with another spl, because they saved the data from the last order?.
No probably not, but it will almost certainly be cheaper from a third party repair shop. For 430 euro you could buy almost two mint condition 2nd hand units on eBay.
Course, if HTC do a paid repair, they should at least offer warranty on the repair.(maybe?dunno)
hmmm. But the risk of sending it in again to the same company high.
They want me to pay about 28€ only for sending the Phone back to me, because theres no warranty left. so if it does not work the second time, i have to pay that twice... maybe more because of attempted fraud!?
I send it in to Arvato. Do you know any other warranty company for the HD2 i could send it to?
Or i´m bound the company that is mentioned on the site i bought the phone?
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
ah, ok. Think i ****ed with 520€. That feels really bad...
so, lets wait for Miui M1.
no worries.
if it were me, id get the phone back and find a local repair shop to fit a new screen. should cost about 100 Euro for the part, plus a bit for fitting. BUT be sure its a reputable shop, and they offer you some kind of guarantee, cos there's a fair few stories where a repair shop has broken the cables to the buttons, or similar, and wont re[pair them.
OR, id spend 150/250 euros for a 2nd hand one on ebay, and keep the broken one for use as a spare mainboard.
don´t want to spend money on it. Was about to buy a new one anyway. Just waiting for Miui M1.
I will retrieve it and try to sell it with all equip for some euros on Ebay.
thanks for ur infos on that topic.
samsamuel said:
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
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You could go for new warranty stickers from ebay.
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
i had looked up my problem yesterday with the keyword "touch not responding" and found many complains about that. Seems to be a generall problem with HD2 that seems to come from dust. there are some solutions i´m gonna try.
se1988 said:
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
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Ah but they can't tell its a flash brick (I assume you're talking about tmous radio bricks) and without proof they have to uphold the warranty. The only way to start the phone would be to JTAG it, which would wipe the hspl evidence.
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
se1988 said:
You could go for
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
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Might fool someone, if it is really well manufactured. Even though the seller claims they are original, they are not. The strip containing the original stickers looks very different.
cmajewsk said:
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
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Doesn't matter if it is already out of warranty.

Rooting/Custom Rom don't void warranty!

Well, I recently sent my phone back to Carphone Warehouse because of a hardware fault. They told me they would repair it for free because it was still under warranty. I was worried that they would realise it was rooted and send it back but the sales rep told me rooting didn't matter
http://dl.dropbox.com/u/6431517/Untitled.jpg - Warranty Card
The warranty card (above) shows that the warranty is only voided if:
3.1. Serial is defaced
3.2. Warranty document altered
3.3. No proof of purchase
Clause 2.3 does state that the warranty does not cover damage resulting from alterations or modifications. However this should mean changing the software should not make a difference. Moreover that the warranty is still valid and NOT voided.
EDIT: I meant to type "won't" in the title, not "don't"
hyperdude111 said:
Well, I recently sent my phone back to Carphone Warehouse because of a hardware fault. They told me they would repair it for free because it was still under warranty. I was worried that they would realise it was rooted and send it back but the sales rep told me rooting didn't matter
http://dl.dropbox.com/u/6431517/Untitled.jpg - Warranty Card
The warranty card (above) shows that the warranty is only voided if:
3.1. Serial is defaced
3.2. Warranty document altered
3.3. No proof of purchase
Clause 2.3 does state that the warranty does not cover damage resulting from alterations or modifications. However this should mean changing the software should not make a difference. Moreover that the warranty is still valid and NOT voided.
EDIT: I meant to type "won't" in the title, not "don't"
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What about overclocking?
I think, changing the software should not void warranty
Is this the same for the whole world? I recently bought the u8800 from Ibood in belgium (every day a new offer). I'm thinking about rooting it, but don't want to lose my 2 year warranty...
SiM0Th said:
Is this the same for the whole world? I recently bought the u8800 from Ibood in belgium (every day a new offer). I'm thinking about rooting it, but don't want to lose my 2 year warranty...
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I bought mine from Ibood belgium too, and I rooted, so it's too late for me.
But, you can do a complete restore, so there's no track of rooting.
I rooted my htc desire and I had to send it back so all I did was put the stock rom back on and they replaced it
bealhorm said:
I bought mine from Ibood belgium too, and I rooted, so it's too late for me.
But, you can do a complete restore, so there's no track of rooting.
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me 2 ( the ibood thing ),
the only problem here is, if it's a hardware failure there is a big change you won't be able to restore it =) ( but also thinking about rooting the device )
warranty is for hardware so they don't give a **** about what soft is inside.
All services just need the reason why it's broke, that's it. If phone was killed because of soft -then yes they won't apply warranty, otherwise - you will always will win any court if service won't repair -because you have right to install in your device whatever **** you want
Only ****ing apple is stupid, but they always loses courts so even unlocking, jailbreaking is legal and only god damn apple want's to control people what they can do and what they can not
Tommixoft said:
warranty is for hardware so they don't give a **** about what soft is inside.
All services just need the reason why it's broke, that's it. If phone was killed because of soft -then yes they won't apply warranty, otherwise - you will always will win any court if service won't repair -because you have right to install in your device whatever **** you want
Only ****ing apple is stupid, but they always loses courts so even unlocking, jailbreaking is legal and only god damn apple want's to control people what they can do and what they can not
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where did you bought your phone?
i actually doubt this case would apply if buying a phone from Tele2.
Just curious, what happened to the phone?
is it just me can read?
"the warranty does not cover damage result from:
3)..... alteration, modifications.....
5).... installation....."
darkweather said:
is it just me can read?
"the warranty does not cover damage result from:
3)..... alteration, modifications.....
5).... installation....."
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Click to collapse
Your point is wrong, it doesn't cover damage RESULTING FROM which means that if rooting is not the cause of the problem then it doesn't matter (As I stated in my first post). I also said the warranty is "not voided" aka the warranty "can never be used again". That clause said it won't cover damage resulting from....but it will therefore still cover damage NOT resulting from...therefore not voided.

S7 Edge is pregnant (uk rooted warrenty Q)

As you can see in the pic my Edge's battery is wanting to make a break for it.
The phone is just inside the 2-year warranty apart from it has had many roms flashed and rooted etc, if I return it to stock do you think there will be a problem getting it repaired under warranty at a service centre in the uk?
I mean its clearly a hardware problem, rooting doesn't do that and I would have thought with all the bad battery press they would sort it for me before it burns my house down.
European Union laws mandate that manufacturers prove that you tinkering with the device (rooting etc) caused the defect. In this case that clearly is not possible. So yes, I think you should just flash it back to stock and take it back and see what they say.
Happened the same thing to myself, warranty didn't covered it
JohnTrabusca said:
Happened the same thing to myself, warranty didn't covered it
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What do you mean the Samsung warranty doesn't cover ballooning batteries?!
BigsyBiggins said:
What do you mean the Samsung warranty doesn't cover ballooning batteries?!
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Yes correct, just because I'd a rooted device, they told me that it could have pushed the voltages more than the normal ones and it could be because of that, a complete joke those guys

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