I have had my HTC Wildfire for approximately 5 months and never had any problems with it until now.
The keyboard calibration has suddenly changed to the point where I cannot select the item on the screen I am trying to click. It seems to be about one centimeter adrift, but even moving past where I want to click it just will not select what I want eg. in k9 mail I cannot select the email I want only the one below it and when using market place to update an application I click "Update" yet the action it takes is "Uninstall" (directly beneath) It actually isn't possible to update any of my apps now as "Update" cannot be selected.
I've logged a ticket with HTC as it maybe a hardware fault. My phone is rooted and running a custom 2.2 ROM. If it turns out to be a hardware fault and I get the go ahead to take to an HTC repair shop am I going to be told I have no warranty as the device is rooted running a non official ROM ?
It does indeed look like a hardware issue (With your digitizer). Anyhow, just try reinstalling a ROM with a full wipe (Probably a stock ROM) to confirm it.
When giving in your phone, just install a RUU and then give it. They won't be able to make out if it was rooted or not, and, when giving it, specifically say to them to not touch the software else you will be get an official 2.2.1 updated phone.
Thanks for your response. Yes it definitely is a hardware problem, the un-clickable items can be clicked no problem in landscape mode. Basically the first inch down from top to bottom is dead. I already tried previous ROMS and they all exhibit the same behavior.
By RUU you mean return it to original stock ROM ? Presumably I'll have to unroot it also ?
What are HTC like to deal with when it comes to warranty ?? I got my device from T-Mobile free in the UK with 18 month contract tie in -- but currently reside in Thailand. Are HTC likely to ask me to send my device back to T mobile in the UK or just repair it at a local HTC repair centre here? If the former I'm going to be without the device for 3 weeks or so -- worse still they may send me brand new unit which is neutered and non-rootable (yet).
Flashing an RUU will automatically remove root. So, if you flash an Eclair RUU, you will get an Unrooted Phone with HBoot 0.80x but if you flash a Froyo RUU, you will get the unrootable HBoot 1.01x. RUUs can be found here:
http://shipped-roms.com/index.php?category=windows%20mobile&model=Buzz
The conditions of the repair centres depends on place to place. Whereas in some places, they are pretty helpful and work as per your preferences, some places are extremely particular and over-organized. In your case, I *think* the local HTC Service centre will not repair your device under warranty, since it is from T-Mob. But, if you pay for it, they probably may. Again, what I said above is just my presumption. If you are lucky, they may repair your device for free under warranty.
Good Luck
droidafx said:
I have had my HTC Wildfire for approximately 5 months and never had any problems with it until now.
The keyboard calibration has suddenly changed to the point where I cannot select the item on the screen I am trying to click. It seems to be about one centimeter adrift, but even moving past where I want to click it just will not select what I want eg. in k9 mail I cannot select the email I want only the one below it and when using market place to update an application I click "Update" yet the action it takes is "Uninstall" (directly beneath) It actually isn't possible to update any of my apps now as "Update" cannot be selected.
I've logged a ticket with HTC as it maybe a hardware fault. My phone is rooted and running a custom 2.2 ROM. If it turns out to be a hardware fault and I get the go ahead to take to an HTC repair shop am I going to be told I have no warranty as the device is rooted running a non official ROM ?
Click to expand...
Click to collapse
first flash an eclair RUU of ur region. in 99% cases it will be successfully unrooted. even it shows errors, u can use the PC49IMG.ZIP process to unroot.
remember while unrooting with both the above processes, the HBOOT should not be downgraded.
if u make some version changing processes and try to downgrade HBOOT, then ur phone will have issues like touch screen problem, and etc. here the hboot may get downgraded with phone errors.
and if u dont make any version changing processes and try to downgrade the HBOOT, it just shows an error like it cannot be downgraded, without showing any phone issues.
so, do it correctly and u will finally get an unrooted device. now it will have warranty. if the problem persists, give it to a service center.
i expect the problem solves after unrooting.
Thank you for all the helpful responses. It is a hardware problem for sure, the phone is now useless, the keyboard has a mind of its own and the top inch of the screen is dead. I'm now back using my Nokia.
Just to give an update on the service provided by "HTC Global Warranty".... ermm... it appears not to exist.
The support guy on the web ticket did his damnedest to get rid of the call anyway he could or make it someone else's responsibility after I'd went through the various resetting methods he suggested. He acknowledged it sounds like a hardware problem. He then suggested I send back to the UK (I'm in Bangkok) where the fix times is 10 days -- so with shipping time I'd be looking at a one month minimum. Or try another support number to help fix it or send it back to T mobile to see what they can do.
I asked about using a local repair centre -- no you can't because you bought from T mobile. I told him 99% of phones sold in the UK are provided by networks and that T mobile didn't manufacturer the device and purporting to have a "Global Warranty Service" given what he was offering is disingenuous or possibly illegal under trades and descriptions act . I requested to make a formal complaint and speak to a supervisor. I heard back as below -- hopefully they can make good on below promise.
-------------------------------------------
I would first like to say how I am sorry for the service which you have received from HTC, and thank you for bringing this to our attention. We pride ourselves on the quality of our products and the service we provide and it is a disappointment to hear that in this instance we have failed you. I would like the opportunity to resolve your issue and hope that this does not deter your from using us in the future.
I understand that you are currently experiencing difficulties with global warranty process to repair your mobile device and you requested a call back from a manager.
I believe that the reason for this is because you have an exclusive product from T-mobile UK network and you live outside of Europe.
In order to rectify this I would like you to request the following:
Can I please ask for a telephone number and a time of which would be possible to call you during the day, that best suites you. Bare in mind of the time zone difference as we only work from 9:00 am to 5:00 pm (London time).
I will then pass this information onto the Care Team Manager for them to contact you back.
I hope that this information meets with your requirements. I will wait for your next communication.
3xeno said:
Flashing an RUU will automatically remove root. So, if you flash an Eclair RUU, you will get an Unrooted Phone with HBoot 0.80x but if you flash a Froyo RUU, you will get the unrootable HBoot 1.01x. RUUs can be found here:
http://shipped-roms.com/index.php?category=windows%20mobile&model=Buzz
The conditions of the repair centres depends on place to place. Whereas in some places, they are pretty helpful and work as per your preferences, some places are extremely particular and over-organized. In your case, I *think* the local HTC Service centre will not repair your device under warranty, since it is from T-Mob. But, if you pay for it, they probably may. Again, what I said above is just my presumption. If you are lucky, they may repair your device for free under warranty.
Good Luck
Click to expand...
Click to collapse
It never came with Froyo -- it had 2.1 initially. I don't suppose it will matter if I put 2.2 on it now as long as it is an official ROM (I could well have done an over the air update).
After I rooted the device initially I backed up the 2.1 ROM first -- reverting back to this had no effect on the problem so I don't suppose un-rooting it is going to achieve anything as either ROM in little over four months never exhibited this behavior until now. But obviously an official ROM is necessary prior to it going in for repair (whatever form that takes).
I cannot load a stock ROM -- I chose the TMO UK one from suggested link and get below errors:
Prior to error it says I have version:
2.34.75.1
and proposes to replace with below but fails.
1.14.110.1
-----------
Error [140]: BOOTLOADER VERSION ERROR
The ROM Update Utility cannot update your Android phone.
Please get the correct ROM Update Utility and try again.
Any ideas ?
Read about a bit, and, it seems downgrading is not allowed. (2.37 -> 1.14).
Try this procedure out:
http://lukasz.szmit.eu/2010/04/extracting-rom-files-from-htc-android.html
3xeno said:
Read about a bit, and, it seems downgrading is not allowed. (2.37 -> 1.14).
Try this procedure out:
http://lukasz.szmit.eu/2010/04/extracting-rom-files-from-htc-android.html
Click to expand...
Click to collapse
Thanks 3xeno -- I'll give it a go.
Also if I managed to downgrade back to stock -- will the phone be locked back to T mobile network ? I use a local SIM where I am. I don't suppose it would be too much trouble unlocking it again.
This is so much aggravation -- I'm tempted to just go in and pay an HTC repair store to repair / replace the busted component seeing as HTC global warranty appears to be non existent.
If the "care manager" calls me back and repeats the canned responses already provided by their support desk about my device being a "special T mobile product" and I must send to the UK for repair I intend to cause an enormous stink and warn others that HTC provide "ZERO GLOBAL WARRANTY" (and looking in Google I won't be the first). There is nothing special about the phone form T mobile (or any other network provided phone other than branding) I paid for the phone in full by way of commitment to a 2 year contract and T mobile paid HTC in full for the unit -- that has failed in a little over four months.
It shouldn't. Was the phone locked initially when you got it? If so, how did you get it unlocked?
Also, I tend to agree with you on getting it repaired locally. It seems to be too much of a hassle to get the phone halfway across the globe to replace one component.
It was locked yeah, but I paid for an unlock code online -- maybe it will still work if needed.
I followed your instructions thanks from previous URL, I've got rom.zip and copied to sd card and assumed I'd be able to install the normal way like other ROMS through clockwork but it doesn't work -- toggling unsigned doesn't help either.
Any ideas ?
More reading up. This is one topic which I dont have indepth knowledge about.
http://forum.xda-developers.com/showthread.php?t=766927
http://forum.xda-developers.com/showthread.php?t=575448
This should be applicable for the Wildfire as well. The only difference should be that the file should be renamed to pc49diag.zip instead of the code for the Hero as stated in that thread.
Be very careful in this process though. I would rather wait for advice from some senior member here confirm this before you attempt it.
Thanks again. I may as well go ahead and try; I've got nothing to lose -- it is unusable with the top part of the screen not working. If I don't get it back to stock I have no warranty. The choices are a brick or a brick ;-)
I'll probably wait until tomorrow -- there are some phone repair shops around here and I'm told the shop I need to go to carries spare HTC parts. The Thai's are pretty much hands on and if they can diagnose and have the parts they will fix -- that includes the HTC repair centre (as long as I'm paying).
Quite possible I'll be buying a new device tomorrow from HTC directly. But before I do so I'm going to call HTC head office in Taiwan and get it on the record what exactly a "Global Warranty" means in HTC speak. I want to hear it from somebody other than a script reading support monkey in the UK or some retail chap where I am who will speak very limited English. The garbage excuse about "special network phone" should hold no water then if it fails within the warranty period. But I want a name and phone number and confirmation email before I shell out 4 or 500 quid on another potential paper weight.
Over the years I've had global warranty claims no problem from HP & IBM (now Lenovo) the last time being when an SSD drive failed in a laptop bought through a reseller in the UK -- no problem they sent and engineer to my house in Phuket who fitted a new drive within 72 hours of logging the call. It's getting to the point where these devices are more than just phones. They are as capable (almost) as a laptop and in the same price bracket as low to mid range laptops; therefore they should IMO carry the same level of after sales customer support.
I'd be very interested to know of other peoples warranty experiences with HTC. Maybe I'm an imbecile for even considering buying another one. Very frustrating; its been working like a dream right up until a few days ago and has been the best smartphone I've owned by a long way -- but if after sales service has all kinds of conditions attached to it; then buying another one is out of the question.
They probably are not honouring your warranty because you got a subsidized phone from a network operator, which doesn't "really" belong to them. Maybe that is how they handle such cases. Not really sure about it because the concept of contracts by phone service providers is non existent here in India, but, I am pretty confident that if you had got a proper HTC Branded Wildfire, they would definitely have honoured your warranty.
The thing is though just about all phones in the UK are provided by the networks and the subsidy for the most part is essentially bogus. Eg. you couldn't go and get an Iphone 4 for free because you took out a 15 quid month contract -- that would be a subsidized phone. They are 2 years minimum contract and start at £40 per month to get one for free. You have more than paid for the phone -- hardware vendor is paid in full and no doubt the network make a margin on the handset too.
A one month old article: (http://www.moneysavingexpert.com/deals/cheap-iphone lists the single cheapest monthly contract to get an Iphone 4 from tesco is £25 for a 12 month contract........ as long as you stump up £342. So the math is £40 for two years and the phone is free (give or take a few quid) That is not a subsidy by any definition of the word. Also think of the economies of scale the networks use to leverage better pricing -- 02, Vodafone, T-mobile etc aren't paying no 600 quid a unit like joe shmo has to for an Iphone 4. Corporate buying might when talking 10's / 100's of thousands of units can demand and most of the time get 40 to 50% off the RRP price. Networks & hardware vendors are doing very well whilst spinning this bulls**t line about subsidized phones -- off the back of which enables the likes of HTC to provide no global warranty. If HP, Lenovo, Nokia and many others can use local repair resources so can HTC -- but you know good customer service costs money and if the small print allows them to get away with they're happy to do so.
I did the rename (PC49IMG.ZIP) and placed ROM on root of empty SD card. HBOOT saw it and attempted to instal but it failed with below:
Main Version is older!
Update Fail!
Press <POWER> to reboot.
3xeno said:
They probably are not honouring your warranty because you got a subsidized phone from a network operator, which doesn't "really" belong to them. Maybe that is how they handle such cases. Not really sure about it because the concept of contracts by phone service providers is non existent here in India, but, I am pretty confident that if you had got a proper HTC Branded Wildfire, they would definitely have honoured your warranty.
Click to expand...
Click to collapse
HTC "Global" Warranty:
DOES NOT EXIST !!!
I'll start a new thread about this also. I heard it from three authorised HTC resellers, and an official HTC store & HTC service centre in Bangkok MBK; all of which I visited today. The country you buy the phone in is the place which honors the warranty.
So in the UK they use the lie -- you bought from a network and not a stock handset direct from HTC; therefore it can only be repaired in the UK.
Then lie number two -- if you buy from us directly you get global warranty and can use local repair in the country you're in; absolute nonsense. If it was true I'd be playing with a brand new desire right now -- instead I have my 4 month old Wildfire to use as a beer mat whilst using my Nokia -- f***ing cheers HTC.
Still not able to get fresh stock T-mob ROM applied. So far I've tried:
1. Applying the stock T-mob ROM via cable and exe. program
2. Applying stock T-mob ROM renamed to PC49IMG.zip
3. Also tried applying an Asia stock HTC ROM via .exe program and cable (above method cannot be used -- this ROM extracts everything to numerous cabinet files and there is no ROM.zip)
All of the above result in errors relating to what's there being newer and failure to apply ROM.
I had a back up of the T-mob eclair ROM it came with which I took before applying custom Froyo ROM; so I reverted back to that and then tried the stock one again to make it vanilla and unrooted (in the hope it may correct faulty top part of screen) it but that didn't work and again complaines about what was there being newer.
It seems once you've gone forward there's no going back -- but that isn't consistent (I can recover using my back-ups back and forth between leaf Froyo ROM and Eclair ROM via nandroid restore.
I also put on a gingerbread Cyanogen mod to see if it would fix screen problem -- it didn't, so now back to T-Mob Eclair. I suppose I can go about unrooting now on the eclair ROM for the purposes of returning handset for warranty -- but I really wanted a flat vanilla stock ROM to see if cures screen problem, (I'm pretty sure it wont and it is a hardware problem).
Anybody got an idea of what else to try ?
thanks
Related
Ok, need a bit of help to know how much repairs will cost...
My phone got sent back 3 weeks ago to HTC via Carphone warehouse to have screen replaced as it had the known issue with the "oil" effect and the screen not responding
Upon it being sent back, HTC have now held my phone, waiting responce off myself saying that "illegal firmware" is present on the phone and it will require a motherboard replacement and has had the warrant fully voided.
I dreaded this senario as I thought this could be the case, as I had one of Duttys firmwares install but couldn't revert back before I sent it due to the broken screen.
Anyone got any idea of cost? or ways of working around this issue and getting the to think it still is warranty covered?
I am so gutted and upset, really can't afford a new screen and motherboard ! Im guessing it will be costly?
Aside from this do you feel HTC have grounds to be able to refuse to fix a hardware issue and say it needs a new motherboard to correct the "illegal firmware" before they will ever consider looking at the damaged screen?
Anyone have any ideas of info? It's a real shame HTC have this attitude, it's just putting further limits on allowing there device to be used to full potential
Moved out of development
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
smeddy said:
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
Click to expand...
Click to collapse
Well it's took them to the 28th day to respond with this message about it being "illegal software" after another 8 day it took carphone warehouse to send it to HTC repairs... So it's already been over a month since I last had my phone... Im just worried that if I hold out and argue, it's going to add another month onto the wait, and then my phone will have been gone for such a long time.
I might just ask them how much do they think the repairs cost for the Motherboard, but then I envisage them saying along with motherboard, they will want cost for a new screen too !!
My edvice is to take your HD back and gave to any phone repair shop , they are able to replace screen, as for software ,once you have screen fixed you'll be able to flash again and use it , new screen don't need any software to run . I know that as fact because I work in phone repair shop .This is cheapest solution for u because HTC will definately charge you for foulty screen plus motherboard , and that will cost you almost the same as buying new HD.Sorry for bad English.
if you can get it back and cant work out the keys download mymobiler, It auto installs to ppc when connected
As mentioned, get it back and have it done locally...you don't have time for HTC's games!
As already stated by a few people, your best advice is to ask for it back and get a screen replacement locally. Also, for them to say its needs a new motherboard seems a bit 'over the top' as well!
Does HTC have a centralised device blacklisting?
If not he can get it back and flash factory ROM and give it in a different service centre.
BTW HD screen is toooo delicate, a guy who broke it with pressure against his chest wall in a crowded train, got it replaced, don't know costs but they flashed factory ROM for him and warned him that illegal ROMs not only voids warranty but they may refuse to service the device.
BTW replacing motherboard for ROM flashing is too harsh a punishment IMHO.
Phone is in your hands now and does phone power on normally ? If it is , just flash back stock SPL and ROM via PC. After that send again to htc repair centre (send it by some friend, not you)
UPDATE
Spoke to Carphone warehouse, who further read me the message HTC sent them, then realised that HTC contact them over 21 days ago about this responce, but nobody updated me.
They then transferred me back to my local store, saying they have no idea where to go next.
Who then passed me onto a contact directly at Carphone Warehouse repairs centre near me.
Spoke to a guy there who was very helpful.
He got HTC on the phone, who were argueing about the Firmware. Refusing to do any further work, untill screen is replaced.
Now HTC are awaiting my phone call, they have given me my IMEI number and said I can contact them to try and disscuss this further.
Fingers crossed.
This makes me a bit hesitant about installing new rom on my brand new Touch HD.
I am so lucky that I live in Germany...
No such problems... in the first six month, THE SHOP where you bought it HAS TO PROOVE that the cooked ROM is really responsible for the hardware failure.
After that you still have another one-and-a-half years where you can easily proove that a simple ROM isn't able to kill the display in this manner.
If this was my case in my country, I would have set them a deadline to repair, bought a new phone and sued them for compensation.
Can't believe your case... but if you are really depending on the manufacturers guarantee, then... good luck!!! Don't you have any warranty claims (in USA?) against Carphone Warehouse as seller itself?
hey make sure you get the screen sorted them downgrade, HTC want to charge me 151 for a new motherboard
This is a long saga, but I hope it will prevent anybody else from losing $700 by buying a Touch HD in the U.S. from Expansys, or even dealing with HTC.
I bought my Touch HD from Expansys USA in April 2009 for full price ($700). I had previously bought two Advantages from them, the 7501 and then the 7510. I was looking for the Touch HD to provide much of the same capability as the 7510 in a smaller form factor.
The Touch HD worked fine, except for an occasional screen flicker. While looking at various Touch HD forums, I found a reference to the flicker issue and some HTC hotfixes and a ROM update that would fix it.
I went to the HTC website and saw the hotfixes and the ROM update and opted for the ROM update as it seemed to roll in a number of other hotfixes. I put in my serial number and it said that the ROM applied and then it let me download it. What a disaster!
As soon as I did the ROM update (and I have done ROM updates on many a phone and PDA), my screen colors went crazy. I finally figured out that turning the screen display off and on corrected the colorization problem. But then the HD would run for about 30 seconds and lock up to where only taking out the battery would let me restart it. It would, however, hotsync.
I called HTC USA and they recommended reinstalling the ROM update with a fresh download from the website. Did that twice. Same thing. I called back, and then they said that I would have to call HTC International as HTC USA did not support the Touch HD.
Called HTC International. The nice bloke in the U.K. researched the unit from the IMEI number and said that it was a French version with a UK ROM overlay, but that HTC USA would have to service it as it was sold in the U.S. He said that it sounded like it needed to be sent in under warranty to have the ROM reflashed.
Called back HTC USA. They finally gave me an RMA to send it in. I did. They got back to me the day after they received it and said:
(1) The INITIAL ROM on the device was unauthorized (on the phone they said ILLEGAL) and, therefore, the warranty was voided. They would not/could not tell me what the initial ROM was or what is the authorized ROM version. I would just have to take their word.
(2) That the motherboard AND LCD must be replaced! They could not say why, except that the unauthorized ROM caused it (?).
(3) The above would cost me $546 on a two month old smartphone, and then I would only have a 90-day warrant but only on the replaced items, nothing else.
Wow. I called Expansys. Somebody dutifully recorded it and said that they would send it to the warranty department and somebody would get back to me by e-mail. When? Don't know.
The Touch HD is a great device. But I fear that owning an HTC device in the U.S. is too great a gamble.
Beware.
LeeBv said:
This is a long saga, but I hope it will prevent anybody else from losing $700 by buying a Touch HD in the U.S. from Expansys, or even dealing with HTC.
I went to the HTC website and saw the hotfixes and the ROM update and opted for the ROM update as it seemed to roll in a number of other hotfixes. I put in my serial number and it said that the ROM applied and then it let me download it. What a disaster!
As soon as I did the ROM update (and I have done ROM updates on many a phone and PDA), my screen colors went crazy. I finally figured out that turning the screen display off and on corrected the colorization problem. But then the HD would run for about 30 seconds and lock up to where only taking out the battery would let me restart it. It would, however, hotsync.
The Touch HD is a great device. But I fear that owning an HTC device in the U.S. is too great a gamble.
Beware.
Click to expand...
Click to collapse
sorry to hear of your troubles... if you buy from Expansys, yes, it's a gamble...personally, i don't trust where they get their phones and have heard similar stories to yours. that is, you buy a device only to find it was for one country and flashed with a different ROM.
for that reason, i used other - more reliable - sources for mine. i've had 2 HD's the UK version (without US 3G bands) and the Telstra version (with US 3G Bands) and have not had any issues with either.
if you reasearched this forum, i think you would have been able to resolve your issues. one thing you did, that you may not have been aware of, is to flash a ROM that wasn't compatible with the SPL on your device. this is why you got the "infamous green screen issue", which is easily correctable (check out the link in my sig). using a ROM with the incorrect SPL also causes other problems with the device. if you haven't returned or sold the phone, do a little research read the link in my sig, and you should be able correct your issues. hope my feedback helps you get your HD in order...
LeeBv said:
As soon as I did the ROM update (and I have done ROM updates on many a phone and PDA), my screen colors went crazy. I finally figured out that turning the screen display off and on corrected the colorization problem. But then the HD would run for about 30 seconds and lock up to where only taking out the battery would let me restart it. It would, however, hotsync.
Click to expand...
Click to collapse
I'm probably wrong but the description seemed very similar to when I flashed a rom with the wrong version of spl...
Cortez:
Thanks for the reply. I'll go look at it...but I wasn't looking to flash an incorrect ROM on to the device, so I didn't do any research on it. I thought it was a manufacturer approved ROM update. I haven't delved into this forum as deep as I probably should have.
Do you think this thing is recoverable?
TC,
I'm sorry to hear about your troubles. I avoided Expansys at the end of the day and just went with Newegg.com instead (they sold it for 649.99 USD with free-shipping and no tax).
Cheers.
http://forum.xda-developers.com/showthread.php?t=505377
Look at this thread LeeBv and maybe you could find an answer to your dilema.
Maybe you can recover your device.
I´m a proud owner of a HD.
Regards,
Wow dude, sorry to hear about your misfortune. I own an HD in the US, and I've never felt better. Then again, my last phone was a crappy razr from t-mobile. Also, I got my HD for free!
fedruiz:
Cortez sent me the link, too, and I've been reading it. Thanks.
freakonaleash:
Wow -- if I had realized that Newegg sold the HD I would have definitely bought it from them as I've had very good experiences with buying from them in the past. I didn't realize that Expansys was selling gray market stuff with no warranty. Of course, the HD in the box has a warranty certificate saying that it's a two-year guarantee -- but obviously that isn't true. I have bought gray market items in the past, but I knew that they were as they were listed as such.
Thanks
Im curious, did reflashing the SPL fix the problem?
From what I gather you had a custom ROM on the device in the first place, therefore you must have a hacked SPL or modified bootloader in-order to flash a custom ROM. Now if you read that thread listed above very carefully and follow the guide to the tee then I believe your problem will be solved.
good luck.
LeeBv said:
This is a long saga, but I hope it will prevent anybody else from losing $700 by buying a Touch HD in the U.S. from Expansys, or even dealing with HTC.
Beware.
Click to expand...
Click to collapse
retract what I said
HOLY Sh%T!!
This is unbelievable.
Today I got my Touch HD back from the HTC USA repair center in Indianapolis. When I put the battery in and turned it on it was in the same sad state.
As a reminder, HTC USA said that the 1.56 ROM on it was ILLEGAL and completely voided my warranty. They wanted $586 to replace the motherboard and the screen to fix it, and then the only thing that would be under warranty would be the items replaced for 90 days.
Expansys offered to send the HD back to Expansys France where they got it from, but said it would take at least EIGHT WEEKS, and then they could not guarantee that it would be fixed.
So, I followed the recommendations on this forum and went through CrackWhore's process and replaced the SPL. The instructions were great.
When the HD rebooted, it was PERFECT! It recognized the new ROM, the screen was as beautiful as ever, and it runs faster!
I did a hard reset and then a full sync, and I'm back in business.
I couldn't have done it without you folks.
Cheers
HTC America in Huston TX or Indianapolis is close to a scam, I suggest to submit an official complain to www.bbb.org and sent a registred letter to HTC America in Bellvue WA. Here is what is going on in fact:
Week 42 to week 49 (SN 842 to 849) had a bad GSM chipset batch and was never done a public recall, they try to hide this problem hopeing the warranty will expire. The bug is visible ONLY in EDGE not in 3G so this is the reason the 3G in Europe will not nottice this problem easy, sooner or later ALL chipsets will fail, is a batch problem. I strongly advise who have this range of SN to disable 3G for few days and let only EDGE. Than observe on low E signal if can be initiated the call, in my case the call was initiated very hard. I spend hours and hours with them on the phone explaining I have side by side 2 HD's one with SN in 2k9 and another one with 843, after that I finally get an RMA they admitted and change MB, so the GSM chipset crap is true. After getting last Monday back from Indianapolis I notticed the back speaker is not working ( I could fix it myself than I said what if is chipset again!!!), I called them back and since then I spend over 8 hours in the last 9 days escalating my problem with different levels until today when I sumbit my complain to BBB and send a registred letter to HQ. After this they told me they will reimburse $20 dollars!!!! but still did not get the shipping label to send it back for 2nd repair. I am planning to open a lawaction suite agains HTC America due un-honest attitude with HD users, they all know what is the problem with HD and try to hide under the table, as I said before is close to a scam. Actually seems to be a more severe problem with Qualcomm chipsets not only for HD, time will see. Around the corner from some inside sources seems they are in big trouble with Qualcomm and they have "some" QA issues in manufacturing, trying to reduce costs, no wonder this is the recepie for going after GM ) LeeBv I wish I could help, if you need some info PM and we'll chat I am 4 weeks ahead you )
Guys
LeeBv said:
This is unbelievable.
Today I got my Touch HD back from the HTC USA repair center in Indianapolis. When I put the battery in and turned it on it was in the same sad state.
As a reminder, HTC USA said that the 1.56 ROM on it was ILLEGAL and completely voided my warranty. They wanted $586 to replace the motherboard and the screen to fix it, and then the only thing that would be under warranty would be the items replaced for 90 days.
Expansys offered to send the HD back to Expansys France where they got it from, but said it would take at least EIGHT WEEKS, and then they could not guarantee that it would be fixed.
So, I followed the recommendations on this forum and went through CrackWhore's process and replaced the SPL. The instructions were great.
When the HD rebooted, it was PERFECT! It recognized the new ROM, the screen was as beautiful as ever, and it runs faster!
I did a hard reset and then a full sync, and I'm back in business.
I couldn't have done it without you folks.
Cheers
Click to expand...
Click to collapse
Hi, I bought this Hero on eBay in April, as described in this earlier thread.
http://forum.xda-developers.com/showthread.php?t=674267
I unlocked it and successfully used both Orange and o2 SIMs in it, until today.
Now I have a "No Service" message whichever SIM I try to use. I tried cleaning the SIM contacts, restoring earlier Titanium and Nandroid backups and eventually restored the official Orange 2.73.61.66 ROM.
Still no service.
Maybe it's become blacklisted. How can I check this?
Regards,
Mike
there isn't a way to check sadly, have you updated to the lastest radio, it works will all unlocked heros
here's a link
http://www.theandroidkitchen.com/fi...wnload=update-radio-32A-6.35.08.29-signed.zip
You can call up your service provider (either o2 or orange) and check whether the phone is blacklisted.
dom5079 said:
there isn't a way to check sadly, have you updated to the lastest radio, it works will all unlocked heros
here's a link
http://www.theandroidkitchen.com/fi...wnload=update-radio-32A-6.35.08.29-signed.zip
Click to expand...
Click to collapse
I love the way you've linked to an out of date radio. My sig has a link to the latest radio (AFAIK).
Thanks for the advice. I'll call the network operators involved.
Can I install the newer radio on the currently non-rooted phone or do I have to root it again first?
Mike
No - but if you update to the latest official release it should also update your radio. Either way is fine. Personally i'd say try the network first - they should give you a straight answer.
btdag said:
No - but if you update to the latest official release it should also update your radio. Either way is fine. Personally i'd say try the network first - they should give you a straight answer.
Click to expand...
Click to collapse
Thanks,
the straight answer from o2 is that the phone is not blacklisted. This seemed like a genuine, considered and helpful response, so it probably wasn't a fob-off but who knows for sure? Maybe I should get that response in writing before I pay to have the phone repaired, if such a repair is a realistic possibility.
Do radio versions become obsolete as they're superceded by newer ROMs?
I ask because from what you suggest above, it seems that wiping the phone yesterday and installing the official Orange 2.73.61.66 ROM, would've installed afresh the radio version associated with that ROM, which still had the phone showing "no service" after the installation.
Maybe installing the very newest ROM will have a better effect.
Because I'm not yet managing to pinpoint the solution, some details of the "No Service" fault might shed enough light for someone to suggest the cause.
Yesterday morning there was "No Service" using the o2 SIM which had been working OK for 4 months. Replaced the SIM with an Orange one, which worked for 10 minutes, allowing calls and texts both ways, then the Orange SIM began to display the "No Service" message constantly after this short period of functionality. This is what made me think that some sort of blacklist process was being introduced by stages, rather than it being a direct functioning/non-functioning hardware or software fault state.
Mike
Completed the 2 part update of 2.1 Orange ROM to see if that would fix the "No Service" problem but no improvement.
I recently found a thread where someone with a HTC Dream pulled the phone apart and reseated the antennae wires to successfully recover from a constant "No Service" problem.
http://forum.cyanogenmod.com/topic/4468-antenna-replacement/
Maybe the Hero is sufficiently similar for me to carry out this kind of remedy.
Perhaps I should try to get written confirmation that the phone isn't blacklisted before stripping down the hardware.
Mike
Sounds like you may want to phone orange before opening the phone. I think they have blacklisted the sim or the phone. You may well still have some form of manufacturers guarantee from HTC also.
it was Orange locked, unlocked to o2, worked fine. When you put in an Orange sim, it then decided to say no service. To me, it seems that either didn't like that Orange sim, so have blocked that, or didn't like the phone being on their network, so blocked that. Possible the phone could be an insurance scam, or that the SIM could have been registered as stolen or something (albeit incorrectly).
07973100150 from a landline / other phone. They should hopefully be able to help.
as above, it sounds like it is an insurance scam, where they sell the phone then wait a while and tell the company that it is lost.
its a big problem with buying phones off of ebay; you never know if your phone will eventually be blocked or not.
http://www.checkmend.com/uk/
that is the site that the met police recommend you use to find out if a phone is stolen.
I called Orange and they told me that the phone is blacklisted as it
has been reported "stolen or lost". Orange said that contacting eBay
and resolving the matter through them would get the blacklisting
lifted.
I spent most of the rest of the morning trying to negotiate the eBay
online resolution procedure but it doesn't recognise items bought in
April.
I telephoned to speak to an eBay person and contacted a lady who told
me that the 45 day dispute period was over and my only recourse was to
take the matter to the police.
Maybe there is a PayPal resolution possible so I'll try there next.
I don't see a lot of point in trying to contact the seller under the
circumstances.
Regards,
Mike
Don't contact the seller. I would leave it to Orange and contact the police as well.
Definately phone the police, The seller has commited fraud, or had originally stolen the device themselves. I'm shocked at eBay, they should be helping with this due to fact that, again, it is fraud / theft, disregarding the 45 day policy. I'd see if you can phone again and get someone more understanding.
I agree with btdag, definatley don't contact the seller.
Remember to keep records of all correspondence with police/eBay etc, as this will likely turn out to be insurance fraud, where the seller has reported the phone stolen or lost. By reporting this to the police, along with your proof of purchase from the seller (ideally paypal information showing seller's address), they should be satisfied you actually purchased it, and will likely end up chasing up the insurance company that paid out.
The seller will likely end up being done for insurance fraud here, so make sure you don't do anything which could prejudice legal proceedings, like contacting them. This is a matter for the police now.
Just my $0.02
Thanks for all the good and detailed advice. It's more convincing for the fact that everyone is offering a similar opinion.
There's just one aspect of the situation I'm concerned about. This is based on the suggestion by some people elsewhere, that the blacklisting by Orange could be a mistake. Something that is not uncommon it seems. I'd like to ensure that the blacklisting is not a mistake before I approach the police on this matter.
Once I'm convinced that the blacklisting is for a genuine reason, I'll follow the advice given here with gusto.
Regards,
Mike
use the checkmend site to make sure its actually stolen.
its recommended by the police, after calling orange its your other real alternative in finding out.
i cant see how it is oranges mistake. if it was a fault with your sim, fair enough, but you tried with a different network, no?
personally i wouldnt bother with the police. id just resell it on ebay as faulty and chalk it down to a lesson learnt and never buy a phone off of ebay again.
thats just me though.
This happened to me when I bought an MDA Vario 2 (HTC Hermes) from eBay. ebay won't help as the seller just waits for a few months before committing the fraud. I tried eBay and Paypal with no success, and reported to the Police who were predictably uninterested. Sorry to be the bearer of bad news, but I'm afraid you're stuffed - lesson learnt, I don't buy phones from eBay any more. T-Mobile customer services told me that it's very common, and that if you buy a second hand phone you should ring the network and register it as yours - that way if someone else tries to report it as "lost" the network won't do it.
Cheers,
Tim
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Lumsdoni said:
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Click to expand...
Click to collapse
Not necessarily. If the engineer investigates the internals of the device and can see the MicroUSB port is dead then it really shouldn't matter what ROM you're running. However having it repaired by Vodafone is a completely different matter than HTC, just wait and see!
As a Vodafone customer with an unlocked Bootloader myself, i'm interested in seeing how this turns out!
also intrested as a vodafone customer to see if they fix for you . good luck
I wouldn't worry to much, mines been sent to htc twice with no issues. First time I received it back with a locked boot loader and the 2nd time they replaced the hardware leaving the custom rom. Doubt vodafone would even notice
Sent from my Nexus One using XDA App
skytcam said:
also intrested as a vodafone customer to see if they fix for you . good luck
Click to expand...
Click to collapse
Can't you send it directly to HTC? I'm also in the uk, but bought my phone directly from Google. I think I have a 2 year warranty.
Sent from my Nexus One using XDA App
Well we'll soon see, just got a text to say it's been received.
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
+1 for interest.
I am too a UK Vodafone customer.
Lumsdoni said:
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
Click to expand...
Click to collapse
Lol, i wonder how long it took them to work it out, especially after being told what the problem was.
So it seems that Vodafone either don't care about the mods or just don't check in the first place. Either way they are sending returned devices off to HTC for repair and many people say that HTC have honoured warranties regardless of custom ROMs etc. Sounds like you'll get a good result.
EDIT: There is one reason that i can see for sending to Vodafone rather than direct to HTC and that is the postage cost. Vodafone will send a prepaid Special Delivery pouch, or in some cases a courier if it's a device swap. Unless i'm wrong you would have to stump up the postage cost yourself if you are sending to HTC.
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Instructions:
1. If you are sending your phone remember to remove any SIM cards and storage cards that you are using with it. Remove the battery, the battery cover, and any other accessories. You will be keeping these items.
2. Please also backup any important information you want to keep before shipping your phone. We are not responsible for the preservation of data or for returning storage cards. Any personal data on the phone or microSD card will be lost.
3. To prevent any possible shipping damage securely cushion and package the items in the box so they are not loose. We suggest using nondescript packaging if available.
4. If you have chosen to receive a prepaid mailing label, it will be sent by FedEx to your email address within 24 hours. The prepaid mailing label will expire 8 calendar days after receipt. Please print and affix it to the outside of the box. If you have made an arrangement for pickup with us, please have the items fully packaged and ready for the courier to pick up at the scheduled time.
5. We have placed a credit card on file for authorization purposes only. If out-of-warranty repairs are required, you will receive an email asking you to accept or deny the suggested repair actions. If you do not respond within 5 business days, the triage fee of $28.00 and shipping costs will be assessed and the phone will be sent back without any repairs performed.
6. All items should be shipped to the following location: Communications House Presley Way Crownhill, Milton Keynes, MK8 0ES, United Kingdom
Click to expand...
Click to collapse
saffad said:
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Click to expand...
Click to collapse
Do you mind saying how much they charged? Just in case something happens down the line
Hollow.Droid said:
Do you mind saying how much they charged? Just in case something happens down the line
Click to expand...
Click to collapse
Yeah, so they had to replace the digitizer and wasn't covered under warranty (well because i dropped it lol) cost me a crazy £105 ! oh well, the service and delivery was efficient got it all done within 5 days.
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Lumsdoni said:
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Click to expand...
Click to collapse
Good luck...
Result!
I imagine it will come back in a solid gold, diamond encrusted shell with sapphire crystal glass screen and the ability to cook a nice breakfast for you.
Failing that it will be nice if it just works again and you can't beat free for a price
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
levithesheep said:
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
Click to expand...
Click to collapse
You can root without unlocking it, that's what I did. Should I have any problems I'll just stick a stock ROM and recovery on there and it'll be as stock as the day I got it
Well I got it back, flashed with 2.2.1 and it's now S-on (is that a locked bootloader?)
Radio is 32.50.00.32U5.12.00.08
Kernel 2.6.32.9-ge8111ea [email protected] #1
Build FRG83
Now I've got to go and relearn how to unlock/root it!
They're meant to be S-ON, unlocking the bootloader doesn't change that.
Could a third party ROM really damage the mother board of an HD2 - the reason I ask is that I've just had HTC UK send me a quote for a new mother board saying that it's been damaged by an illegal ROM, and therefore isn't covered by warranty. I sent the phone back with the ghost screen problem, having had HSPL on it I wiped it at set it back to SPL 2.08, then put a stock ROM back on it - I have been quoted just under 200 GBP for a new motherboard! It seems a little odd to me that fisrtly they can tell it's had a different ROM on it and secondly that although I've been running an energy ROM for something like 10 months, I have almost exclusively been running MDJ android from the SD card for the last 4 months, the apparent damage to the motherboard has only happened in the last week or so!
I never have a prob...with T-Mobile. I don't even flash the HD2 back to it's original rom. This will be my 8'th HD2 with T-Mobile exchange easily no prob...but that's T-Mobile not EU. I would think that we should wipe the phone by all means, and I don't think you sent it back factory that's the prob...you must have missed something. What ever they can do to stop us from modding I'll phones
They will do it, even if it means the famous voided warranty cheap shot.
Sent from my Nexus S using XDA App
I had the ghost screen every so offten, but more just white dots they said today I needed a new board £198 but it didn't mention anything about a different rom. I paid £20 for the phone to be sent back to me how annoying!
They wanted £182 for the new MB in mine - I think I'll pay for the phone to be returned too, as it seems to me that they are just hiding behind the warranty and on principle I don't think I'll buy another HTC - had been thinking about a desire HD.
What excuse did they give you for not covering the screen under warranty?
They just said it was not a warranty repair?
Charlie360 said:
They wanted £182 for the new MB in mine - I think I'll pay for the phone to be returned too, as it seems to me that they are just hiding behind the warranty and on principle I don't think I'll buy another HTC - had been thinking about a desire HD.
What excuse did they give you for not covering the screen under warranty?
Click to expand...
Click to collapse
Request a detailed explaination as to how the use of a 3rd party ROM actually caused the damage. State that if they do not give you a satisfactory answer you will take the matter to your local trading standards office.
Whilst I will ask for the explanation, I think the problem is that they can hide behind the warranty all day long (they have clearly stated that the use of non-official ROMs will cause the warranty to be void) so I don't think I've got much of an argument really. It's a shame because for me, the HD2 was out of contract (and therefore it's not a massive issue) and I was genuinely just about to buy a Desire HD, but this whole experience with HTC, has made me think that there's more than enough competition out there supplying handsets with Android on them - I'll go elsewhere and not be back - it's a matter of principle.
Spendy - perhaps you should request a more detailed explanation as to why it wasn't covered by warranty - perhaps they just rely upon us not questioning their decision?
Charlie360 said:
Whilst I will ask for the explanation, I think the problem is that they can hide behind the warranty all day long (they have clearly stated that the use of non-official ROMs will cause the warranty to be void) so I don't think I've got much of an argument really. It's a shame because for me, the HD2 was out of contract (and therefore it's not a massive issue) and I was genuinely just about to buy a Desire HD, but this whole experience with HTC, has made me think that there's more than enough competition out there supplying handsets with Android on them - I'll go elsewhere and not be back - it's a matter of principle.
Spendy - perhaps you should request a more detailed explanation as to why it wasn't covered by warranty - perhaps they just rely upon us not questioning their decision?
Click to expand...
Click to collapse
HI Anyone who has problem with HTC warranty ::
http://forum.xda-developers.com/showthread.php?t=844980
Unfortunately it seems nearly impossible to get a straight answer out of HTC on this - the official line seems to be that they are unwilling to consider the issue any further until I pay their fees to replace the main board - they keep sticking to the following statement:
"I spoke with you earlier on the phone regards to your HD2 I have attached a picture showing that the device itself has been rooted before the information from the sd was inserted with the software information.
Unfortunately this confirms the device being out of warranty and if you would like the device to be repaired the full quote would have to be paid, or return of the device unprepared a payment of £22.43p would have to be made, or we can discard the device for you.
I understand that you wanted to try Android on your device however de to this there is nothing more we can do without payment of quote."
I've run out of time and patients with the matter and will therefore just replace the phone - any recommendations, I'm quite partial to Android, but not keen to put any more money HTC's way.