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Anyone out there on Bell having the problem of dust under the screen?
I know it doesn't affect function now, but it will definitely be a major problem with time if something isn't done about it.
I called Samsung Canada but they told i have to call Bell.
I called bell and they told me Samsung does't repair such issues so there is nothing they can do about it.
In other countries at least from a forum on modaco. So if there are a number of us facing the same problem here maybe we can put together a petition and get it repaired by samsung. Since from the forum on modaco it is definitely a defect in the manufacturing that is causing the problem rather than improper use or care.
yeah, it realy seems to be a problem!! i am lucky! 5months no dust ohh mine is unlocked-unbranded from singapore,maybe that has something to do with it?
FIREONHIGH said:
yeah, it realy seems to be a problem!! i am lucky! 5months no dust ohh mine is unlocked-unbranded from singapore,maybe that has something to do with it?
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Yea maybe. For all you know samsung used cheap parts since Bell probably wanted it cheap. Interesting to know that yours has no dust issues. Lucky you.
I have also dust under screen after 4 months. Mine is from orange, and many many peoples from my country have the same problem. I wrote to samsung an they say that if dust is located near bottom left corner it will be fixed for free under warranty.
Yep.i also have dust under the screen.mine's from t-mobile.i'll pay the t-mobile shop a visit soon.
spaz3r said:
I have also dust under screen after 4 months. Mine is from orange, and many many peoples from my country have the same problem. I wrote to samsung an they say that if dust is located near bottom left corner it will be fixed for free under warranty.
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Right, good to know. How interesting to know that samsung says its covered under warrenty in some countries but in others its not. i am guessing you are in the UK since yours is from orange. Maybe i should also send an email instead of calling. Thanks for sharing this info
Mine from Starhub (Singapore). I also face same problem, dust under screen. I already went to their service center and they said they will take 2 days for that cleaning. Too bad!!
I got the same We dont cover that issue
Hammanu said:
I got the same We dont cover that issue
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was your reply from Bell or samsung?
It is really getting worse n my phone by the day and now the entire left side of the screen on my phone has dust. and there are dusts diagonally up to the middle of the screen.
Well for me thats it with both Bell and Samsung.
I am never going to buy any other Samsung product in my life. And i am going to try and get someone to take over my contract from Bell then i will certainly move to another carrier. If i dont find someone to take over i will pay that ECF.
leventero said:
Yep.i also have dust under the screen.mine's from t-mobile.i'll pay the t-mobile shop a visit soon.
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Click to collapse
wel mine's fixed under garantee.they replaced the complete screen.i have the 2GB version and they replaced it with a 8GB cover LOL.
I have Samsung Omnia i8000, even I see some dust under my Screen...
How can Samsung be so careless...
Screen Dust - Don't bother repairing!
I had paid "Bell" to have mine cleaned and the dust returned within days. Lost cause unless someone can suggest/explain how to clean it yourself and seal it properly!
So... yeah I messed up by unlocking the bootloader on my phone...
(not really)
Now the power button doesnt want to work when I want it to..
Sending in for a warranty replacement... With $529 on my card (hope they dont charge and let it slide for hardware failure)
Now waiting to put charge so HTC can send me my replacement...
I will keep you guys posted on if they remove the $529 from my card and honor the hardware warranty
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
futango said:
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
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they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
They don't seem to care, they can re-lock it anyway.
bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
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They put a $530 hold on your CC and send you a replacement with a FedEX shipping return label in your email. Once you get the replacement, you put your old on back in the box and ship it back to them. The one is most likely a refurb, I can tell because there are some dust by the side volume buttons. I have been using it for a few days now and havent seen dust under the screen.
I had this same power button issue. I had my nexus rooted but sent it in for repair anyways. They fixed it and shipped it back to me. I had my phone relocked and fixed back to me in 2 days. It was a very easy process.
bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They give you 2 options.
Option #1
Send the phone into them and they will repair it and send it back. ( This is my only phone and dont like to go a day without it.)
Option #2
They put a $529 hold on your CC and they send out a replacement phone to you overnight. You have 10 days to return your phone. They receive the phone, check your phone, if all is good, they drop the hold.
I went with option 2.
Yeah Option # 2 is by far the simplest, you just have to have enough on a credit card to cover that hold.
death1246 said:
Now the power button doesnt want to work when I want it to..
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Click to collapse
Are you sure it wasn't the Home button setting causing the button not to work on CM?
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
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I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
ChillRays said:
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
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LOL! i goto FIU but eh and still waiting for my replacement to arrive
TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
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Click to collapse
So I just dropped my N1 (with unlocked bootloader) yesterday and the screen cracked. Can I send in the phone to HTC and get it replaced / repaired? How much did it cost for others?
You'll have to send it in, they'll take a look at it to asses the damage, and let you know how much it will be if you go ahead.
My power button failed. Could not turn phone in at all. I chose option # 2.
Mine was unlocked, rooted, cyanogenized. They sent a replacement and took the charges off my card. Use that option is what I recommend.
so pretty much they say it will void your warranty when u root but people sending in rooted phones for repairs get charged nada? oh man, Goggle, you guys r the best. just don't turn into Apple who were once the "rebellious" company and then turned all strict (with the app store filtering BS and the whole iPhone 4G scandal) and then get all mad with power. Apple voided my warranty on my jailbroken ipod touch that has a damaged headphone jack (no sound came out) because it was jailbroken. last i heard, jailbreaking doesn't have anything to do with a broken headphone jack
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Based on that first photo it appears that you sheared a pin off somehow - the one that the main crossbar hooks onto. If that's the case, I don't know how you'd easily repair it.
Ooowwcchh....!
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
mcs6 said:
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
Click to expand...
Click to collapse
Talk to Customer Service (dial 611) and tell them the hinge came apart (I wouldnt mention dropping it unless its obvious that its been dropped) and they'll offer to send you a new one. If they wont send you a new one (which would surprise me, they're pretty good about stuff like that, especially known issues like the hinge) then you'll need to make a claim on your insurance. If they send you a new one without making an insurance claim then you can wait until you get your new one, make a back up, and then return your phone to stock/unroot before you send it back. There are threads here explaining how to do that. I've never made a claim through my insurance with TMobile, so I'm not entirely sure how that works. You might have to unroot/return to stock before you take it to the store. If you can call your insurance and make a claim then it might work the same way and you can wait until they send the new one.
Edit: After looking at the pictures, it doesnt look like there's obvious damage, so you should be home free on not admitting its been dropped.
I just threw up a little.
sent from my V I S I O N.
70% of the dummy g2s in stores look like that, it scared me away at first when I was looking at buying a g2
mcs6 said:
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Click to expand...
Click to collapse
Posting pictures of it won't help you. You need to take it apart and reinstall the hinge. If it broke a pin or something, find something to replace it, then reassemble. Don't listen to anybody who says you can't fix it... EVERYTHING can be fixed. Especially simple/stupid mechanical things.
Looks like you broke it in the spring box, heres a pic of it from the inside, there are guides on tearing apart your G2 but I dont know how that will affect the insurance, if you have to return it under insurance and your worried about being rooted there are guides to unroot the phone.
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Thanks guys for all the input
mcs6 said:
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Click to expand...
Click to collapse
Note that your warranty doesn't cover this type of damage.
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
mcs6 said:
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
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Click to collapse
Warranty only covers DEFECTS. It doesn't cover things that you cause. You dropped it, thereby causing the physical damage, you therefore have no warranty. Its all gone. None left.
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
Woops don't know what happend to the pic I posted but here it is again:
that looks awful to try to fix...I was watching the video that someone made about taking the hinge apart and it looked really intense. How would I got about even finding a new pin/spring or whatever?
I wouldn't mention anything about dropping it and just say it has a loose hinge, worse comes to worse blame it on the shipping and an already loose hinge.
SuperDave81 said:
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
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Click to collapse
they wont replace it... at least they did not to me... they went on and on that is the way the hinge was designed and crap like that...
i think you are better off if you just pay the 130 deductible, and just report the phone lost and a new phone will be on its way next business day.
dhkr123 said:
Note that your warranty doesn't cover this type of damage.
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Click to collapse
Not necessarily true.
As long as there is no evidence that the device has been dropped/abused/dunked into a bucket of water T-Mobile might try to protest but ultimately this can be deemed as a defective device.
You pay for insurance. Its a disaster clause too. Not a warrentee. You could brick your phone and tell them about it and they will replace it. Its the point of insurance. Warrentee is different. Keep in mind, you pay 130 deductable to replace a phone. Don't worry about cm6. They are also not allowed to assume you will root your new phone either. So even if they boot to a cm6 logo they still have to replace your phone since you pay for insurance and the deductible.
Sent from my HTC Vision using XDA App
Edit: I was damn tired when I wrote this. Dunno how much sense it makes..
I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
This was a huge issue with my MT3G Slide. If I remember correctly, it is a warranty issue. You can send it to HTC or (not sure) I think T-Mobile will replace it. The problem is with the glue that holds the digitizer to the screen, it's crap.
Also, when you get your new phone go into a dark room and check for light leaks. Probably under the top shell so open the keyboard and look on the back side of the screen.
i have had my desire z for nearly 2 months now, no dust yet
I was in your spot a few weeks ago. Dust just magically accumulated under the screen one night. A few days later it bugged me so much I called T-mobile, explained that there is dust underneath the screen and that there is no physical damage on the phone. They sent out a replacement that night and I got it 3 days later. No issues no cost to me free shipping both ways.
They did this for me on a used phone I brought in too, so I'm sure there would be no issue getting yours replaced if its new especially.
chrisyeung88 said:
I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
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Click to collapse
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
Stea1thmode said:
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
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did htc charge you? what is the procedure to take it back? and price for the courier?
chrisyeung88 said:
did htc charge you? what is the procedure to take it back? and price for the courier?
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Click to collapse
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
Stea1thmode said:
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
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when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
Had my g2 for like 4 month no dust. That's good am with T-mobile. They will replace your phone even if you have the the smallest problem.
Sent from my HTC Vision using XDA App
chrisyeung88 said:
when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
Click to expand...
Click to collapse
I'm slightly confused myself, the way I interpret your text is that after evaluation should you decide not to have your phone repaired then they will charge you for courier costs to have your phone returned to you. Like I said previously it should be covered by warranty so you won't have to pay a penny.
After repair, the dust problem is soughted.
Depending on how bad the dust is...take your phone and repeatedly, but lightly tap it on a table...the dust particle will eventually, make it to the edge of the screen and get "stuck there" and you won't be able to see it anymore. At least, most of the time, it will.
verkion
Dust problem does get worse..... only time I am free enough to let htc collect my phone is easter....
Mm... I will try the tap method.......
Sent from my HTC Vision using XDA App
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
Stea1thmode said:
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
Click to expand...
Click to collapse
oo how?? as currently im living on student accommodation. don't really know how can i let them pick up. and prefer not to drop off bk at the accommodation office too
Have had my G2 since release and no dust yet
tried the tap method... but nothing happen..... dust is getting closer to centre now... as more dust gets in
I don't know if this thread is still alive, i hope it is.
Well, I got my G2 just about a couple of weeks ago. Got it off kijiji, cuz the gentleman who sold it to me told me that it has warranty till september 2011, i decided to buy it. It still does have warranty. It has got 2 problems, 1 with battery, the phone is s-off, rooted, and modded with CM Nightly RC1, and the battery just runs out very quickly, i have to charge the phone atleast twice a day. and 2nd is with he screen, it has got dust underneath, on right hand top corner, so i decided to call htc directly and find out if i can send the phone off for repair, and if i could get a replacement battery.
The girl on the other side was nice enough that she is sending me a new battery, so one problem will be solved, then I asked her if i can send the phone back to them to get it fixed.
I am actually worried about 2 things. One is how do I put the stock rom back on the phone? I am not a great modder and don't really know(i think little bit research will help, as i found this thread after search) and two is i am really afraid of htc charging me for something i might not have done. such as liquid damage. physically the phone looks great. no scratches or any sort of physical dent marks. but liquid damage is something really scares me out.
what should I do?
I need some advise from my fellow xda folks... Please help me out...
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
Athrun88 said:
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
Click to expand...
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Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
creativedevil said:
Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
Click to expand...
Click to collapse
Ahh, just wanted to clarify since I didn't see any of the T-Mobile versions on Kijiji when I did my shopping.. If that's the case and you have the G2, then you should be able to pop by the T-Mobile site and grab the stock ROM off them. I also saw a list of stock roms somewhere on this site for the DZ/G2.
If the water sticker is whitish, then it's still good. As long as it's not red/pink or blue, those would be a sure sign of water damage.
The only reason why they would need a credit card, in my opinion, is for any unexpected charges that they would apply to it in the case of a necessary repair that is not covered under warranty. But other than that, I wouldn't know why else.
I hope you get it sorted out.
Regards.
Hi. So I got an S7e, the European exynos version, but I live in the US. I got it unlocked from the official Samsung Amazon. I rooted it soon after I got it and everything was going fine. Fast forward a few months, and I just got the infamous pink line. What is the process of getting it replaced through the NYC repair center? Do I just walk in with the phone, they see the pink line, see that it has no damage and just give me a new phone? Or will they check knox and not replace it? What are my best options here?
Sorry if I'm asking stupid questions, but this is my first android phone.
p.s. I have tried all the "solutions". Resetting pixels worked for a couple days, and pressing the Samsung logo worked for a couple more days after that. Now its back, and it's much thicker that it was before and a darker shade. Nothing I do makes it go away, so replacing the phone is my last option.
Thanks!
Samsung acknowledges that the pink line is a know issue, but will only repair / replace devices that are still under warranty, and show no obvious signs of damage caused by dropping.
Unfortunately, if you have a rooted phone that tripped Knox, then you voided any and all warranty offered by Samsung.
You can download KNOX Status Samsung from the play store and run that, it is a read only program that will show you if KNOX has been tripped because of the root.
If KNOX comes back good, then you will most likely have to re-flash your phone with an official Android firmware prior to taking it in to a Samsung store. Even if KNOX comes back good, if the employees see any signs of custom firmware or rooting, then you will be responsible for paying the bill for parts & labor.
You can try to either replace the screen yourself, or I'm sure there has to be a cellular repair facility around that might do it.
Just for reference
http://www.techtimes.com/articles/1...y-s7-edge-pink-line-issue-promises-repair.htm
I had the same problem...my local repair shop wanted $399+tax for screen and digitizer repair guaranteed.
I just bought a new one for 140 more. I figured I might as well bite that bullet instead of the repair route.
I realize not all can do that but my new G9365F unlocked came with nougat already and I had that sucker Installed with TWRP and SuperSu in less than 5 minutes.
That pink line drove me nuts.
Sent from my SM-G935F using Tapatalk
joe.skelly said:
Samsung acknowledges that the pink line is a know issue, but will only repair / replace devices that are still under warranty, and show no obvious signs of damage caused by dropping.
Unfortunately, if you have a rooted phone that tripped Knox, then you voided any and all warranty offered by Samsung.
You can download KNOX Status Samsung from the play store and run that, it is a read only program that will show you if KNOX has been tripped because of the root.
If KNOX comes back good, then you will most likely have to re-flash your phone with an official Android firmware prior to taking it in to a Samsung store. Even if KNOX comes back good, if the employees see any signs of custom firmware or rooting, then you will be responsible for paying the bill for parts & labor.
You can try to either replace the screen yourself, or I'm sure there has to be a cellular repair facility around that might do it.
Just for reference
http://www.techtimes.com/articles/1...y-s7-edge-pink-line-issue-promises-repair.htm
Click to expand...
Click to collapse
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
s7freak said:
I had the same problem...my local repair shop wanted $399+tax for screen and digitizer repair guaranteed.
I just bought a new one for 140 more. I figured I might as well bite that bullet instead of the repair route.
I realize not all can do that but my new G9365F unlocked came with nougat already and I had that sucker Installed with TWRP and SuperSu in less than 5 minutes.
That pink line drove me nuts.
Click to expand...
Click to collapse
Same, it's killing me. More of a thick purple now actually. I don't wanna spend like 500 bucks on another one knowing that the same thing might happen though...
Byyz said:
Same, it's killing me. More of a thick purple now actually. I don't wanna spend like 500 bucks on another one knowing that the same thing might happen though...
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Click to collapse
Ahhhh therein lies the rub... I dropped mine and didn't notice the small hairline crack on the very upper left side. Within a few days the pink line emerged and just like yours soon developed into a 3mil line light purple in color.
I'm pretty confident that's what caused it.
I had no worries about buying another.
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---------- Post added at 08:36 AM ---------- Previous post was at 08:34 AM ----------
Byyz said:
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
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Click to collapse
Triangle away doesn't work on these devices and since your Knox is tripped the warranty is void. Even returning to stock won't fix the blown Efuse.
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s7freak said:
Ahhhh therein lies the rub... I dropped mine and didn't notice the small hairline crack on the very upper left side. Within a few days the pink line emerged and just like yours soon developed into a 3mil line light purple in color.
I'm pretty confident that's what caused it.
I had no worries about buying another.
Sent from my SM-G935F using Tapatalk
---------- Post added at 08:36 AM ---------- Previous post was at 08:34 AM ----------
Triangle away doesn't work on these devices and since your Knox is tripped the warranty is void. Even returning to stock won't fix the blown Efuse.
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Click to collapse
Nope not even scratch on mine. Put it on a case first day I got it.
I was thinking to try hand it anyway, nothing to lose and all that, you know?
Byyz said:
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
Click to expand...
Click to collapse
If you unroot it, then it's definitely worth at least taking it to the store and seeing what they can do.
Worst case, like you said, is they don't repair it because of Knox (efuse, I like that!).
Who knows, maybe you'll get lucky and the techs there won't check it or something, and it gets fixed on Samsungs dime.
Tapatalk for Android - Works awesome on my Samsung Galaxy S7 Edge