Figured they would strip my upgrade tomorrow so I went and blew it on a shift since all evos are sold out. Got the instant rebate and it was 150 out of pocket today. Also upgraded my discount from military to boeing since I work for them too... anybody else beat the April 1 rush?
Sent from my PC36100 using XDA App
buck1623 said:
Figured they would strip my upgrade tomorrow so I went and blew it on a shift since all evos are sold out. Got the instant rebate and it was 150 out of pocket today. Also upgraded my discount from military to boeing since I work for them too... anybody else beat the April 1 rush?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Hmm... I don't have my one year yet, so I will be calling tomorrow to see if i can get my upgrade reset.
If you already had a upgrade available they wouldnt have taken it. You already earned it, those who are a month away from earning one would go to 11 months or whatever, depending on when it was available under the old premier plan. Check on it in a few days, you can return that shift within a 30 day period...
My $75 upgrade will become active April 1st, I wonder if they are gonna try to take it away, lets see what happens
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buck1623 said:
Figured they would strip my upgrade tomorrow so I went and blew it on a shift since all evos are sold out. Got the instant rebate and it was 150 out of pocket today. Also upgraded my discount from military to boeing since I work for them too... anybody else beat the April 1 rush?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I relented and changed my polan to 99.00 all in one so I can stay gold, ponyboy....
cordell12 said:
If you already had a upgrade available they wouldnt have taken it. You already earned it, those who are a month away from earning one would go to 11 months or whatever, depending on when it was available under the old premier plan. Check on it in a few days, you can return that shift within a 30 day period...
Click to expand...
Click to collapse
Wrong
They told me and many others "Use it or lose it"
I have been told both ways. My line is out of contract so there is no way they can take mine. It's been open since 08. I used my wifes line for my evo. So when evo 3d comes I am going to wait for Christmas and see if I can get it for 99 like I got my evo4g.
Sent from my rooted HTC EVO using the xda app!
U should've gotten. The Arrive! Same phone with a better keyboard and OS... Except no 4g. But a great phone and I wish it were on tmobile.
Sent from my HD7 using XDA Windows Phone 7 App
na pitt, i dont fool wit winmo no mo.... and they bumped my main line upgrade a few days to today so that i wouldnt lose it for another year. thats what would have happened, i would have got knocked to silver status and pushed back that upgrade another year... as for the other lines on the account, time is time and they all have about close to 22 months starting in june, which would warrant the $150 upgrades without worrying about them being stripped...
Just checked and my upgrade is still ok at 12:01 am
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pittphan said:
U should've gotten. The Arrive! Same phone with a better keyboard and OS... Except no 4g. But a great phone and I wish it were on tmobile.
Sent from my HD7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
lol'd at better os.
Lol. We must be thinking same thing. I just checked my upgrade good as of 12:24; but Sprint on central time so I will check again in an hour.
Edit. Checked at 1:04 am 12 central and got a message: can't check upgrade eligibility at this time. Sign. Not good.
Sent from my EVO from a super secret place
My upgrades were rolled back. I had an upgrade that I was holding since 11/1/10 and that line now says I can upgrade it in 153 days on 9/1/11. Awful nice that I've had that upgrade available for four months and they gank it. Oddly enough, another line of mine which wasn't upgrade eligible until 12/1/11 was moved back to 8/1/11 as the 150 dollar upgrade. Sprint is a hot mess.
nebenezer said:
Wrong
They told me and many others "Use it or lose it"
Click to expand...
Click to collapse
I emailed and called, and both reps confirmed those ALREADY eligible for an upgrade wouldn't have it removed. Only those who are x months away will have to wait x more months.
"Your line has had an upgrade available since 10/2010, and you will be able to use that for the EVO 3D when it becomes available in the summer."
I'm sure there will be confusion over this though, but I have it in writing, so I'm happy. And should there be any problems with it for me or anyone else, I'm sure Sprint will restore your one-last-upgrade rather than lose an entire account.
There's a big difference between amending one of their perks to add a longer waiting time, and flat out withholding something they agreed to give you after you satisfied their requirements and have already earned it.
My wife's line is eligible for the old Sprint Premier (Now gold premier level, which we are not) tomorrow, go figure. I went into the Sprint store today and had the reps confirm that we would still get the same $150 discount whether we came in tomorrow or even in a few weeks from now. She also said that they are currently doing the no mail in rebates until the 16th, which hopefully sticks as well. Just thought I'd throw what I found out today out there for you guys
ffolkes said:
I emailed and called, and both reps confirmed those ALREADY eligible for an upgrade wouldn't have it removed. Only those who are x months away will have to wait x more months.
"Your line has had an upgrade available since 10/2010, and you will be able to use that for the EVO 3D when it becomes available in the summer."
I'm sure there will be confusion over this though, but I have it in writing, so I'm happy. And should there be any problems with it for me or anyone else, I'm sure Sprint will restore your one-last-upgrade rather than lose an entire account.
There's a big difference between amending one of their perks to add a longer waiting time, and flat out withholding something they agreed to give you after you satisfied their requirements and have already earned it.
Click to expand...
Click to collapse
Well, I'm telling you now, my line was upgrade eligible on November 1, 2010. I have lost that upgrade, on the Sprint site it says that upgrade is now available on 9/1/11. I have no faith that Sprint will restore that upgrade, I have had far too much experience with CS there to think any differently.
I cancelled my main line today because they wouldn't keep my upgrade despite saying otherwise in January. ( ETF of 60bucks was easy to swallow to show my displeasure).
I had been eligible since October, but it didn't matter. Whenever the Nexus comes out, I may just add a line to get it...
Sprint is retarded but smart at the same time... they know this will piss a lot of people off, but they are so damn cheap its hard to leave their dumbasses.
Sent from my PC36100 using XDA App
The normal Upgrade Checker on their site was down/inaccesible. But they have a new Beta store thats been up for like a week or two. If you choose upgrade in the beta store you can check your eligibility. It pops up on the screen. Mine still shows I have an upgrade 10/01/2011, which is/was correct under the old Premier rules. I assume if it's changed, my upgrade will display as 08/01/2012. Seeing as how i am now a Silver member....no longer a Gold Member.
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KB112 said:
The normal Upgrade Checker on their site was down/inaccesible. But they have a new Beta store thats been up for like a week or two. If you choose upgrade in the beta store you can check your eligibility. It pops up on the screen. Mine still shows I have an upgrade 10/01/2011, which is/was correct under the old Premier rules. I assume if it's changed, my upgrade will display as 08/01/2012. Seeing as how i am now a Silver member....no longer a Gold Member.
Click to expand...
Click to collapse
The normal checker works perfectly for me. When I log into Sprint.com and my list of 4 devices comes up, the green circle with the (i) in it, tells me my upgrade dates. The phone that had the full 150 upgrade since 11/1/10, now has a 75 dollar upgrade until 9/1/11. Working as intended, I assume.
I don't have a green circle with an (i) in it. I have the blue circles with the plus/minus symbol to expand the options under each line. If I hit the upgrade button, it directs me to the new phone/plans page and once in there, I'm sent to the beta store.
Also if I text "upgrade" to 1311, it also shows 10/01/2011. My luck this will all change tomorrow during regular business hours for me.
Edit: I think I know what you're talking about now. When I did have available upgrades on my line I did have a little symbol. None of my lines are eligible at this time. Thats why I don't see that. But the current means of checking my upgrade status all show it's unchanged at this time...for now.
Related
Well, either I am trippin and have been with Sprint 10 years, or there is a mistake on my acct? I swear I have only been with them since 2004, well Nextel actually, then Sprint. My current plan is the $129 Family Plan with 5 lines, so I should not be eligible to Gold status.
But someone posted on SprintUsers about the log on window now showing your Premier status. When I sign in, sure enough it says "Welcome, Sprint Premier Gold Customer". My upgrade, which I assumed I would lose, is due 10/01/2011, as I upgraded to my EVO in Oct 2010. Everything is still showing as eligible. So perhaps you should check your account and see what your level is.
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KB
Figures, been with Sprint for over ten years and even though the guy at the store assured me I would be Gold they have me down as Silver.
I got the Silver kick in the nut sack.
xHausx said:
Figures, been with Sprint for over ten years and even though the guy at the store assured me I would be Gold they have me down as Silver.
Click to expand...
Click to collapse
Are you sure it was Sprint or were you with Nextel then turned into Sprint?
DirtyShroomz said:
Are you sure it was Sprint or were you with Nextel then turned into Sprint?
Click to expand...
Click to collapse
I was told it shouldn't matter and they were supposed to add my Nextel years along with my Sprint tenure.
You were supposed to request a tenure override. The rep can look up your old account with CRF tool and see your old Legacy account from the P2K system.
***Tenure Override Request. Refer them to KMS document "Verify Sprint Premier Program Eligibility and Help Customer Redeem Offer". ***
KB112 said:
I was told it shouldn't matter and they were supposed to add my Nextel years along with my Sprint tenure.
You were supposed to request a tenure override. The rep can look up your old account with CRF tool and see your old Legacy account from the P2K system.
***Tenure Override Request. Refer them to KMS document "Verify Sprint Premier Program Eligibility and Help Customer Redeem Offer". ***
Click to expand...
Click to collapse
Not sure you should be posting work links here, or link names anyway. It does matter though as the system will automatically change the tenure.
Sent from my spaceship!
Well this sucks! I'm in the same boat as OP but I'm stuck on Silver. I have same plan with 3 lines & my bill still comes in around $200/mo & that's with the discount I get from Kimberly Clark! Looks like I'll be on the phone with the retentions department tomorrow!
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DirtyShroomz said:
Are you sure it was Sprint or were you with Nextel then turned into Sprint?
Click to expand...
Click to collapse
Sprint the entire time. I've had the same number since day one but have had extra lines come and go.
I switched way back before suncom got bought out.
edit: been too long ago for me to remember well lol, I actually had suncom when they started but switched to Sprint shortly after. For some reason I thought they got bought out by Cingular and then AT&T back in '00.
xHausx said:
Sprint the entire time. I've had the same number since day one but have had extra lines come and go.
I switched way back before suncom got bought out.
Click to expand...
Click to collapse
In that case it should be fixed.
Sent from my spaceship!
DirtyShroomz said:
In that case it should be fixed.
Sent from my spaceship!
Click to expand...
Click to collapse
My account has been kind of fubared from the beginning. For some reason they had an address in Arizona attached to my account that could only be seen internally, they told me a long long time ago it was nothing so I forgot about it until they tried to send my replacement phone there last year. Then once I signed the contract for my Evo they started charging me their state and county taxes even though I've never lived anywhere near there lol
I guess I'm lucky that I'm on the opposite boat.. I got the letter stating that I was in the Silver program and when I logged in I see it says welcome Gold Premier Member.. explains why my phone eligibility never changed. I knew I was near the 10 year area though. Hope other people are as lucky as me.
For those of you who have been a 10+ year subscriber with sprint/nextel/sprint, when you moved to either or they created you a new account. I was able to go back and show my account numbers from where I left sprint for nextel and back to sprint. It took a week or so but I was upgraded to gold due to me being a 10+ year customer. I can give the number I called to do this if you PM me, I dont want to put it on blast for some idiot to get and make dumb arse calls to. It is not a retentions # but a Executive & Regulatory Services #. If this will help you get gold back shoot me a PM
i have been with sprint for 12 years but i have 4 lines so i normally have 2 or 3 upgrades chilling im bummed i was dropped to silver but ill still get a new phone when they are released
Holy shiet I thought I was going to be silver, but I'm GOLD EVO 3D here I come
I'm golden woohoo
This whole Gold/Silver thing is screwing with my head too.
I signed up for Sprint February of 2010. One Samsung Moment (I stick with it for a year, my god was it horrible.), and a LG Lotus Elite II.
We got the Gold benefits before Sprint changed the requirements, but we're also on a corporate account. I upgraded from my Moment to the Evo on March 7th using Wirefly.
I then check to see if I have to wait two years for an upgrade, but nope, I'm due for another one next March on the 1st. So I'm guessing I'm retaining my benefits and wasn't affected by the change, even though other people have. It's so confusing.
DirtyShroomz said:
Not sure you should be posting work links here, or link names anyway. It does matter though as the system will automatically change the tenure.
Sent from my spaceship!
Click to expand...
Click to collapse
I found all that info posted a few different times on SprintUsers forum. It just helped me use this info as a reference tool. Seems like it may have worked.
KB112 said:
I found all that info posted a few different times on SprintUsers forum. It just helped me use this info as a reference tool. Seems like it may have worked.
Click to expand...
Click to collapse
Just goes to show how misinformed people are; that document has nothing to do with customers switching from Nextel to Sprint, it simply shows how to redeem anniversary rewards and how to check their tenure, specifically Sprint® Wireless tenure. Customers that were with Nextel and switched with the merger don't qualify, exceptions are made but systematically they don't qualify.
Sent from my spaceship!
If you were sprint then went to Nextel after merger than back to sprint with no break in service you can be granted gold as I was. It was not automatic I had to fight for it. Of course I had all three of my account numbers for the past 11 years do it was hard to deny me.
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cordell12 said:
If you were sprint then went to Nextel after merger than back to sprint with no break in service you can be granted gold as I was. It was not automatic I had to fight for it. Of course I had all three of my account numbers for the past 11 years do it was hard to deny me.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
After the merger they were both on the same system and switching between Sprint and Nextel made no difference, just like switching now doesn't affect anything.
Sent from my spaceship!
This could be good news for some peeps wanting to get the 3D or Nexus when they drop. I was over on Sprintusers and saw this info. Basically, they are saying there is an override process, to help people that lost their upgrades with the Premier changes. Now before anyone asks....this is only set up for people that already had a $150 upgrade showing on their account, prior to APRIL 1, 2011. I heard quite a few peeps posting they had upgrades sitting there since Oct/Nov 2010 etc and lost them, aka had them reset by Sprint.
So if you had this happen to you, you may wanna call in and ask about the Sprint Premier Tier Silver Override Process. Supposedly, they will research the issue and re-set your upgrade accordingly. This falls in line to some of the information DirtyShroomz was posting a while back, about upgrade resets being possible. Now if your $150 upgrade was due after APRIL 1, 2011 this technically doesn't apply to you. However, it certainly can't hurt to try. You might get lucky.
Article: http://www.sprintusers.com/new-sprint-premier-silver-tier-override-process/
Snip
New Sprint Premier Silver Tier Override Process
By: Juan April 13th, 2011
No Comments
A trusted source of SU, who happens to be close to the situation of the Premier Program has advised us that there is a change in the Premier Program once again.
There appears to be a a plan in effect for people that lost their Gold membership. This occurred due to the changes in the Premier Program that went into went into effect April 1, 2011.
It appears there will be some flexibility for members that were Gold before the changes.
CS reps will be able to submit a tier override for customers that were upgrade-eligible in April, but lost the benefit when they became Premier Silver due to the changes in the program.
Premier Silver customers may ask for an upgrade if they were eligible in April under the previous rules.
The customer and CS will have the following options available to them:
If the customer wants to upgrade now: CS will transfer the call to Telesales to process a tier override and upgrade the customer.
If the customer is not ready to upgrade: CS can submit a tier override using the new options available to CS.
Somewhat correct. Tier overrides are only done in retentions, CS and telesales can not perform these nor submit anything to have it done, just trying to save some, some time.
Only people that had it qualify for it, anyone that was set to receive it at a later date will not get it as they never really had it.
Edit: Only a certain set of people can perform these resets, some are in other departments besides retentions, but mainly it's retentions that does the resets. NSS usually works with third parties on these.
Sent from my spaceship!
Thanks for the clarification sir. Sounds good for the peeps who lost it though, for sure.
Just an FYI, I work at RadioShack and we are able to call in these upgrades to our Sprint sales support and get them reset (only if you already had the upgrade as of April 1st of course).
Jeremy
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Great to hear.... thanks so much guys!
I lost my 11/1/2010 upgrade with this whole premier change. Ill be calling later today and will post results.
Thanks again
You can also get help is you are a 10 year subscriber who is not gold do to switching to nextel/sprint. I started with sprint 11 years ago, when they merged with nextel I switched for about 3 years. I then went back to sprint, no breaks in service during this time. Well I was set to be silver, I contacted Executive Services with my 3 account numbers and they did some research and upgraded my account to gold, were it should be Took close to 3 weeks, but the guy handling my case was extremely helpful with the whole situation. I do not think they can do anything for you if you were with nextel before the merger though
Sounds like it may work for me then. In March my account showed a full upgrade available... I checked in April and it was reduced to 75$.
I'm not to sure about calling in tho.. and I say this in NO offense to anyone, but, most reps don't seem like they know what they're doing.
My upgrade was due for april 1st, I had a full upgrade that day and the next I was silver. Apparently I sent enough emails that they gave me an upgrade override yesterday
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I wish they would've left everyone that signed a contract before April 1, get one last yearly upgrade like Verizon did before they changed over their policy.
Sent from my PC36100 using Tapatalk
I did have an upgrade available before April 1 on my primary line.
I called and spoke to Customer Retentions and they submitted by account for an upgrade and even said she would call me back as soon as a decision was reached.
Very satisfied with Sprint CS. I do hope my upgrade will be re-assigned.
Got my upgrade back today after calling sprint today *****ing about bad service. Looks like i can get the nexus now!
Tried to get the override via chat... No go..
I will call in on my lunch break and see if they will give me my upgrade back
fixxxer2008 said:
Got my upgrade back today after calling sprint today *****ing about bad service. Looks like i can get the nexus now!
Click to expand...
Click to collapse
Is the Nexus going to fix your service issue?
Sent from my PC36100 using XDA App
slag02 said:
Tried to get the override via chat... No go..
I will call in on my lunch break and see if they will give me my upgrade back
Click to expand...
Click to collapse
Yea I tried the same. The chat person was useless all he did was quote the silver upgrade policy.
Talking to someone got quick resolution.
Bielinsk said:
Yea I tried the same. The chat person was useless all he did was quote the silver upgrade policy.
Talking to someone got quick resolution.
Click to expand...
Click to collapse
Called in - she was very nice and understanding - She xferd me to Account Services (Retentions)
They Said they are going to submit the request for my eligibility to be correct and should be done within 24/48 hours but may be sooner.
I must be a bigger jerk than I thought.
I had 7 or 8 phone conversations and a week-long email exchange with Account Services, they told me they would be delighted if I moved my three lines to another carrier..
gqstatus0685 said:
Is the Nexus going to fix your service issue?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
no but ill have a new phone for cheaper than paying full price. the towers are suppose to be fixed by may 1st. been down since febuary. if not ill call again and they can pay another months bill for me.
fixxxer2008 said:
no but ill have a new phone for cheaper than paying full price. the towers are suppose to be fixed by may 1st. been down since febuary. if not ill call again and they can pay another months bill for me.
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DirtyShroomz said:
Sent from my spaceship!
Click to expand...
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I agree. I need a Fixxeerr filter....
DirtyShroomz said:
Sent from my spaceship!
Click to expand...
Click to collapse
well if your company would fix the towers that have been down for months i would stop complaining. anyways at least they gave me my upgrade back for the inconvenience.
I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?
And I'm even talking to myself - So the T-Mobile site has gone down, and there is no facility to have an online chat with someone (phone chat is utterly pointless). T-Mobile are WORSE THAN HITLER (unless it arrives today)
I think guys tmobile won't be delivering anything until 29th as no news of stock news available.
P4U do have upgrade stock ready for dispatch today.
flathunt said:
I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?
Click to expand...
Click to collapse
Welcome to my world.
There is only one reason & one reason alone that I am with T-Mobile & that is my fnf discount. If it was not for that I would have left them years ago.
When the phone went live on there website I called them to order the phone. After going through the plans I was told I could not order the phone !! Eventually I was allowed to order the phone on 1st March but only after being told I had to switch to ee to keep my discount ( nice try ).
So I have been trawlling T Mobile's social meadia & they are so full of it.
Anyway I got a message yesterday via the HTC facebook page that they were shipping phones to T-Mobile today. So I guess once they have put there logo & crappy software on the phone then you will get it.
Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.
flathunt said:
Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.
Click to expand...
Click to collapse
They have been rubbish!
I've been told twice on the phone i'll get mine next week - this morning they said monday - but seemed vague.....if I don't get it monday I will probably leave t-mobile...
I aso wonder what EE are doing to our phones that means w get them later than everyone else....
Anyone on T-Mobile had any news?
johnbrighton said:
Anyone on T-Mobile had any news?
Click to expand...
Click to collapse
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.
Ass, elbow moment.
Sent from my HTC One X using Tapatalk 2
compact_bijou said:
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.
Click to expand...
Click to collapse
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!
johnbrighton said:
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!
Click to expand...
Click to collapse
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2
Bebida said:
Ass, elbow moment
Click to expand...
Click to collapse
Ya think? I'm suspicious, too. Ring up, order it, no bother, turns up when it's supposed to?
Naaah.
I called back, asked for a tracking number, the Philippine? call handler hung up.
I called back, got through to a Scottish call handler who put me through to Customer Connect for a tracking number.
No tracking number because no stock in the warehouse.
An entry onto the computer system's Inappropriate Call Log has been made about the fact that I was lied to.
I'm escalating the matter for a discount/compo.
Bebida said:
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2
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Click to collapse
Same - I am getting a good deal......but think it might be worth trying elsewhere....problem is I won't get such a good 18 month deal - really don't want 2 year contract.
I just wish they would be straight with us and tell us whats going on - you can tell when you call that they are fed up with us calling - i spoke to an Australian guy that I spoke to 2 weeks ago - he just keep saying things like we should be getting it next week or whatever - the really should know!
Should do a sweepstake on the stock update text I reckon 12.58 today!
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Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
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I will go for 12.15 pm
Saying that I did send an email to the "T-Mobile" hierarchy on Saturday detailing all the issues I have been getting in relation to this upgrade and I actually got a response yesterday say that they are looking into this.
So who knows
FUNKIT247 said:
So who knows
Click to expand...
Click to collapse
No stock as delivery to t-mobile has been pushed back to the 30th of March 'at least'
Customers "will not get their phones until April"
Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
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I reckon 12:37
johnbrighton said:
I reckon 12:37
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Ohh well I guess I was wrong 12.15 & no text
13:44, weighed in.
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johnbrighton said:
I reckon 12:37
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I finally got mine at 3.40pm !!!
I've tried so many times but have been rejected every time. Anyone been able to successfully get an early upgrade?
Capt said:
I've tried so many times but have been rejected every time. Anyone been able to successfully get an early upgrade?
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I did.. was eligible for full next april (2014), got the early upgrade $199.99 for phone plus $250.. they threw in a Beats PIll and phone case too. Im grandfathered into unlimited so i didnt care that i had to extend an extra year
i last early upgraded to iphone 5 in november and i was eligible for a full upgrade yesterday over the phone after a few threats of going to tmobile. maybe its because i have a premier acct? idk but it works every time a new phone i want comes out
its_dale said:
I did.. was eligible for full next april (2014), got the early upgrade $199.99 for phone plus $250.. they threw in a Beats PIll and phone case too. Im grandfathered into unlimited so i didnt care that i had to extend an extra year
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It would have been nice if they had given it to you for just $200 and not another $250 on top.
I got an early upgrade was because my last phone lag and out of date software it was Samsung Galaxy Note 1 I upgraded to Galaxy S4....
I upgraded in December 14th, And Upgraded again Yesterday Took about 6 or 7 phone calls and them sending a few Note 2 replacements haha. But got it for $213 after TAx
hyelton said:
I upgraded in December 14th, And Upgraded again Yesterday Took about 6 or 7 phone calls and them sending a few Note 2 replacements haha. But got it for $213 after TAx
Click to expand...
Click to collapse
Wow, that's not even close to a year of usage and you got an early upgrade. What did you tell them? Nice.
Capt said:
Wow, that's not even close to a year of usage and you got an early upgrade. What did you tell them? Nice.
Click to expand...
Click to collapse
no Service issues. Which was mostly true though. Several Note 2 replacements and SAME issue kept happening Was not a network issue as did not happen on any other device I stuck my sim in. I think it had to do with the area and the phone not liking how it kept wanting to connect to LTE
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
RMXO said:
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
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Click to collapse
I think it depends on who speak with. There are some nice people who have no issues with giving early upgrades and then there are those who just don't care. Keep trying! It's been a year since I got my s3 and I want to get the s4 and I hope they give it to me.
Capt said:
I think it depends on who speak with. There are some nice people who have no issues with giving early upgrades and then there are those who just don't care. Keep trying! It's been a year since I got my s3 and I want to get the s4 and I hope they give it to me.
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Click to collapse
So true on who it depends you talk to & hope you get your upgrade.
RMXO said:
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
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Click to collapse
Hey be patient. You cant always get your way. They gave you a date which is one month away. Are you going to leave every carrier that doesnt give you your way? Geez. Good luck in life with that kind of mindset.
My upgrade was supposed to be this September. But I got it for $199 at the store on launch.
I did. I've been eligible since January. Opened contract march of 2012. But after some bad customer service I'm getting my s4 delivered tomorrow free of charge.
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j510 said:
Hey be patient. You cant always get your way. They gave you a date which is one month away. Are you going to leave every carrier that doesnt give you your way? Geez. Good luck in life with that kind of mindset.
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Click to collapse
Seriously, what does life have to do with this?
anyways, If they don't want to give in to a loyal long term customer in good standing then so be it. I will leave any carrier if I find one that is cheaper for me & family & has better things to offer.
RMXO said:
Seriously, what does life have to do with this?
anyways, If they don't want to give in to a loyal long term customer in good standing then so be it. I will leave any carrier if I find one that is cheaper for me & family & has better things to offer.
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Jeez u want to leave att because they won't give u an early upgrade? Lmao
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cdromo90 said:
I did. I've been eligible since January. Opened contract march of 2012. But after some bad customer service I'm getting my s4 delivered tomorrow free of charge.
View attachment 1929113
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I'm jealous. Enjoy your new phone!
Walmart ATT mobility center moved my upgrade date from May 4th, to May 1st (today) and I got mine. Loving it so far. Can't complain about $168 at wally world!
I switched to AT&T from Sprint back on December 31, 2012. I got the Galaxy S III and last month I was having issues with making calls and getting GPS signal. After the troubleshooting failed, they went ahead and did a warranty replacement. When I got the refurbished phone, I told them that I wasn't going to accept it because someone returned the phone for a reason (and not to mention I hate the idea of refurbished phones as a consumer). After being transferred to several agents, one guy said he would send me a brand new Galaxy S III (unopened). In addition, he let me get an early upgrade to the S4. I will be selling me unopened Galaxy S III on Craigslist to make up the money that I spent on the S4 (not to mention a little profit).
Personally ill buy refurb over anything in most cases. Reason being most consumer electronics companies hand inspect/ fix returned devices broken or not! Meaning better quality control vs buying your new s4 of the assembly line which may or may have not been checked by a real human.. Think about it. Even though usually buying refurb results in worse warranty though..
Got a box saying that I need to return the phone within 7 days or I have to pay the full price. I got the box on 10/4 but barley received it yesterday...so I'm way past my 7 days. My EIP says 1,600 (from the 1st note and now this note) but my monthly bill still says that I'm paying monthly for the phone as usual. I then told the representative that I talked to over the phone and she asked the higher ups about if me having to return the phone was mandatory. She said that Samsung had told them that they're going to end up blocking the IMEI's and that I'd end up with the brick phone. I was afraid that they would block the IMEI's but it looks like they're finally going to do it...so just giving ya'll a heads up. As much as I want to keep this phone because of my short term memory and the ability to take notes on the fly...I can't
Leelouster said:
Got a box saying that I need to return the phone within 7 days or I have to pay the full price. I got the box on 10/4 but barley received it yesterday...so I'm way past my 7 days. My EIP says 1,600 (from the 1st note and now this note) but my monthly bill still says that I'm paying monthly for the phone as usual. I then told the representative that I talked to over the phone and she asked the higher ups about if me having to return the phone was mandatory. She said that Samsung had told them that they're going to end up blocking the IMEI's and that I'd end up with the brick phone. I was afraid that they would block the IMEI's but it looks like they're finally going to do it...so just giving ya'll a heads up. As much as I want to keep this phone because of my short term memory and the ability to take notes on the fly...I can't
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quite a few threads of this nature should of pigged back off of one of them to get more exposure. but where did you get the phone from in the first place tmobile or samsung and who sent you the box timobile or samsung. I mean I assume tmo if you have an eip but they just sent you a box without you contacting them?
playya said:
quite a few threads of this nature should of pigged back off of one of them to get more exposure. but where did you get the phone from in the first place tmobile or samsung and who sent you the box timobile or samsung. I mean I assume tmo if you have an eip but they just sent you a box without you contacting them?
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Click to collapse
Yeah I understand :/ and I got it from T-Mobile. I got both of my Note 7's (replacement and current) device at a T-Mobile store. The box is from T-Mobile because it says T-Mobile discounts on the box and inside it has the paper that says if I don't return it days I'll have to pay a fee*. The star then redirected me in small letters saying that the fee is equal to T_Mobile's cost to replace the device. In other words, the $900. I didn't even contact them though, that's the thing. They have it written there that I called about having to send it in and that I was going to keep it, it was fine, and that I can still take advantage of returning the phone and getting my money back when I want to upgrade. So that's why I wasn't worried. But now with Samsung blocking the IMEI's, I have no choice in the matter.
Leelouster said:
Yeah I understand :/ and I got it from T-Mobile. I got both of my Note 7's (replacement and current) device at a T-Mobile store. The box is from T-Mobile because it says T-Mobile discounts on the box and inside it has the paper that says if I don't return it days I'll have to pay a fee*. The star then redirected me in small letters saying that the fee is equal to T_Mobile's cost to replace the device. In other words, the $900. I didn't even contact them though, that's the thing. They have it written there that I called about having to send it in and that I was going to keep it, it was fine, and that I can still take advantage of returning the phone and getting my money back when I want to upgrade. So that's why I wasn't worried. But now with Samsung blocking the IMEI's, I have no choice in the matter.
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Click to collapse
where did you read that they are blocking your imei's. I did not see that anywhere now I did see people having there imei #'s blocked after returning or giving up their phones.
If you got at a tmobile store, why are they having you ship it back? On both my original note 7 and the replacement one, I dropped off in a tmobile store. The first one I had pre-ordered online from tmobile, the replacement I picked up at a tmobile store when that wave of replacements was in stock.
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amyf27 said:
If you got at a tmobile store, why are they having you ship it back? On both my original note 7 and the replacement one, I dropped off in a tmobile store. The first one I had pre-ordered online from tmobile, the replacement I picked up at a tmobile store when that wave of replacements was in stock.
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It could be a new policy in place. I know I just dropped of mine as well. If it is indeed a new policy, I do not think it is a good one.
mgbotoe said:
It could be a new policy in place. I know I just dropped of mine as well. If it is indeed a new policy, I do not think it is a good one.
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Definitely not. I'm glad I didn't have to wait for boxes to ship out the phones in. My eips are all corrected. Though I still have a negative balance on my tmobile account I'm not complaining lol
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amyf27 said:
Definitely not. I'm glad I didn't have to wait for boxes to ship out the phones in. My eips are all corrected. Though I still have a negative balance on my tmobile account I'm not complaining lol
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You should pay your monthly bill regularly, lol. I called tmobile and also read some horror stories. The bill WILL catch up. I told the lady I dont have 500 dollar sitting around to fork up in one bill, she laughed. I told her I am being serious. She said I should pay my monthly bill as I normally do and that in the next bill or two the system will catch up and I do not have to worry about paying a huge bill at once. Mine was at -1000 something, when I got my new bill it was at 240? Mind you, I did not pay my previous bill due to all this non sense...so TWO bill came out to be 240 and I knew that was not the case. My previous bill was about 190 and I knew my new bill is DEFINITELY not at 50 dollars lol. I am on family plan
mgbotoe said:
You should pay your monthly bill regularly, lol. I called tmobile and also read some horror stories. The bill WILL catch up. I told the lady I dont have 500 dollar sitting around to fork up in one bill, she laughed. I told her I am being serious. She said I should pay my monthly bill as I normally do and that in the next bill or two the system will catch up and I do not have to worry about paying a huge bill at once. Mine was at -1000 something, when I got my new bill it was at 240? Mind you, I did not pay my previous bill due to all this non sense...so TWO bill came out to be 240 and I knew that was not the case. My previous bill was about 190 and I knew my new bill is DEFINITELY not at 50 dollars lol. I am on family plan
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Click to collapse
It was neg.700 before the last bill update. Last bill updated it was neg.400. Eips look correct now.
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I ordered the iPhone 7 Plus and they told me to actually hold on to this phone until I receive it. Lolz
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Addiso said:
I ordered the iPhone 7 Plus and they told me to actually hold on to this phone until I receive it. Lolz
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How, they keep saying I have to go in store and return note 7 before iPhone 7 plus?
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I had significant eip amount to order another device without returning it first, is what the rep at tmobile told me.
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I was afraid of this as well and pulled the trigger on the swap 10 days ago. I hope this gets out there so people don't get stuck with a $900 paperweight.
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I ended up finding out from another post that they're forcing those of us who financed and haven't exchanged or imo "downgraded" to pay for the Note 7 on our next bill... here's mine:
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I've tried arguing with several reps that I want to hold out until the S8 comes out but they won't let me do it. So I'm considering throwing it on a 0% interest credit card and waiting until the s8 or next Note or until Samsung bricks it (this is assuming I'd still be able to return it when either happens). Ugh this whole situation just sucks ?.
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Hmmmm, I haven't seen anywhere that anybody is forced to return their Note 7 and I've been monitoring the situation pretty closely. I do know that once you start the exchange process, that phone's IMEI will be blocked. Now, I know when talking to T-Mobile reps you must take what they say with a grain of salt, but when I was last there, (Oct 27th) I was told that there was no time limit as of yet to return the Note 7. Samsung's site still says the recall is 'voluntary'.
Hello to all, I also plan on riding the wave out. I hope they don't kill it, so I haven't reached out to T-Mo or Sammy. Just hanging on to my phone and continuing to enjoy every bit of it. I have also disabled upgrades using Package Disabler Pro or something to that effect.
Sucio42 said:
Hello to all, I also plan on riding the wave out. I hope they don't kill it, so I haven't reached out to T-Mo or Sammy. Just hanging on to my phone and continuing to enjoy every bit of it. I have also disabled upgrades using Package Disabler Pro or something to that effect.
Click to expand...
Click to collapse
@Sucio42 I'm doing the same thing, good luck !
Just an fyi - they just disabled all updates to Samsung Pay for Note 7
SharpD0g said:
@Sucio42 I'm doing the same thing, good luck !
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Click to collapse
Sucio42 said:
Hello to all, I also plan on riding the wave out. I hope they don't kill it, so I haven't reached out to T-Mo or Sammy. Just hanging on to my phone and continuing to enjoy every bit of it. I have also disabled upgrades using Package Disabler Pro or something to that effect.
Click to expand...
Click to collapse
playya said:
Just an fyi - they just disabled all updates to Samsung Pay for Note 7
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Anybody got an .apk for the un-updated version of Package Disabler Pro? The devs on the Playstore are working with Samsung to prevent us from blocking system updates. I just found out T-Mobile updates are going out tomorrow 11/5 to limit us to 60% battery, it will turn from green to grey! My Package Disabler already updated and all System updates are removed! I'd suggest some of you check right away!
RaymondPJR said:
Anybody got an .apk for the un-updated version of Package Disabler Pro? The devs on the Playstore are working with Samsung to prevent us from blocking system updates. I just found out T-Mobile updates are going out tomorrow 11/5 to limit us to 60% battery, it will turn from green to grey! My Package Disabler already updated and all System updates are removed! I'd suggest some of you check right away!
Click to expand...
Click to collapse
It's in note 7 forum...http://cloud.tapatalk.com/s/581d5abb1d641/com.ospolice.packagedisablerpro_6.3_HiAppHere_com.apk
This may work...
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