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?? I cant get my internet to work. It just keeps saying to retry and when i try to get on the web it takes me to the mytmobile web page? I need help. Am i missing something im on a non contract 39.99 plan
Sent from my SGH-T849 using XDA App
Is this with the sim card that came with your tab? I'm really curious. Try calling tmobile and see if they give you another apn setting. Many people are facing the same problem.
Sent from my Samsung Galaxy Tab
Moved to general as not development
Same results here
I have the even more plus plan on tmobile. Asked the sales rep if I could just keep my plan and usw my current sim, she said I could. Purchased it full price with the intention of using it as a phone (ty everyone here), but after inserting my sim, it showing 3g, all it will go to is thw tmobile site. Wifi works fine for everything after a google signin, just not 2g/3g. Guess I'm taking a drive back there today.
I had the same thing happen. I bought it, walked out of the store with it working, but 2 hours later, it just redirects everything (but google) to my.tmobile.com.
I spent hours on the phone, took it back to the store the following day and let then work on it. They eventually opened a ticket with the PDA group. I let that stay open for 24 more hours, then I just returned it. It never did work.
I bought a verizon tab and it's working great.
Incidentally, my buddy bought a tmo tab the day after me, and is experiencing the same issue... he is more patient than me, though, and is just hoping they fix it soon.
We both paid full retail and are/were on the $39 no contract plan.
rhca50 said:
Incidentally, my buddy bought a tmo tab the day after me, and is experiencing the same issue... he is more patient than me, though, and is just hoping they fix it soon.
We both paid full retail and are/were on the $39 no contract plan.
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Click to collapse
From what I understand tmobile wont allow you to do a non contract line without you credit being ran in the process. They consider it a web connect line and you have to get that data plan. The reps for tmobile aren't explaining it to people which is why I will be returning mine and probably get the Sprint or Verizon tab. I don't understand why a android data wont work but they have found out how to get voice to work with the tab. Its very unfortunate
out of Apple semen came the HTC Evo
tmotech88 said:
From what I understand tmobile wont allow you to do a non contract line without you credit being ran in the process. They consider it a web connect line and you have to get that data plan. The reps for tmobile aren't explaining it to people which is why I will be returning mine and probably get the Sprint or Verizon tab. I don't understand why a android data wont work but they have found out how to get voice to work with the tab. Its very unfortunate
out of Apple semen came the HTC Evo
Click to expand...
Click to collapse
So you're saying that there's no hope then. Later today I'm going to find out if it can work with the no-contract plus unlimited plan that I've been on with my g1 for 2 years. Again, I was told that it would work. If not, back it goes. That would really be a shame, but not the first time I've been lied to by t-mobile service reps.
So I picked up a new Galaxy Tab from someone on Craigs last night. Love the device. The problem is, it's from Sprint. I wanted Sprint because they had good coverage where I needed it. Today, I found out that there's no way to get data on it without signing a 2-year contract. Seriously? You can get an iPad without signing a contract and T-mobile and Verizon have post-paid options, but not Sprint?
What is my incentive to sign a 2-year contract for a device that was never subsidized? I talked to a rep in the store as well as on the phone and there's apparently no compromise here. I guess I should have done more research before I bought the Sprint version. Now I have to sell it and try to get a T-mobile Tab.
I just can't believe that Sprint is this lame. I could understand something like this from Verizon or AT&T, but not Sprint.
I was about to say get a gsm one - i just use a pay as you go sim in the tab and swap it with the contract one with data when i want to use the tab for 3g
Sent from my GT-P1000 using XDA App
That sucks, I just bought T-Mob GT from CL for $280 a couple of days ago. And I am digging it. I just went to T-mobile they gave me a new sim for $10.00 and paid $10.00 for 100mb to get it started and Im on a pay as you go plan. No questions asked.
What's weird to me is Sprint doesn't want your money. I bought my sprint gtab at best buy and I'm currently on a pay per month plan that I signed up for when I bought it - 2 gig limit. I can cancel it anytime and there's no 2 year contract. Maybe it was a promotional contract or something i dont know. It's weird that if I sold it they wouldn't let the owner fire up the same plan.
Sent from my SPH-P100 using XDA App
You can activate with a contract
If you paid for price for the device and its not logged in their system as being sold with a contract, you can activate it month to month it just takes some talking. I received my tab as a gift and it was bought at full price at Best Buy. I had to talk to 3 sets of higher up reps, but finally someone was able to active it on the month to month plan. Just be persistent.
That's why, despite all it's shortcomings, I bought the verizon version. AT&T blows in general and I will be damned if I'm signing a contract for a freaking tablet so Verizon it was. I'll go without before I sign a contract for any kind of phone, tablet, laptop or anything else ever again.
Can't you use Boost Mobile pay as you go?
rangercaptain said:
Can't you use Boost Mobile pay as you go?
Click to expand...
Click to collapse
How would I connect to Boost Mobile? Does it operate on the same frequencies as Sprint?
wolfson292 said:
If you paid for price for the device and its not logged in their system as being sold with a contract, you can activate it month to month it just takes some talking. I received my tab as a gift and it was bought at full price at Best Buy. I had to talk to 3 sets of higher up reps, but finally someone was able to active it on the month to month plan. Just be persistent.
Click to expand...
Click to collapse
Did you already have Sprint service? I talked to two different reps today. They are claiming that I have to activate a line of service, which initiates the contract. I currently have a contract with AT&T, so that's not going to happen.
Still, I think it's ridiculous that it's this hard with Sprint, considering that I can buy a T-mobile Tab and just pop in a sim card and go with no issues. I've been shopping around for a T-mobile Tab, but I haven't found anything in the same price range so far. For me, the Tab is kind of crippled without always on data.
**Update**
I called again tonight and talked to a very sweet girl. She apparently talked to the right supervisor this time and they let me go month-to-month. Thanks for the suggestion, wolf. Looks like I'm good to go. Now I'll just have to go through this again if I ever cancel service and want to reactivate it.
So they do support month-to-month for tablets. You just have to talk to someone who knows that.
greyhulk said:
How would I connect to Boost Mobile? Does it operate on the same frequencies as Sprint?
Click to expand...
Click to collapse
Its the same company.
I bought my Xoom on VerizonWireless.com, with a month-to-month plan which I intended to cancel, and just use wifi (or tether). When I turned it on for the first time, it tried to activate, and it failed (I received instructions with it on how to activate but I haven't done them yet). After failing it told me to go somewhere in Settings to activate as well.
Since then it has asked me only one time upon turning on if I wanted to activate, and I said no. If I never activate my line will I ever be billed for it? So far it's not on my statement at all. My friend did something similar with a phone where he bought a phone for contract price by adding an additional line, but never activated it and they eventually just took the unactivated line off his plan and he kept the phone lol
Just wondering if anyone else was also in this situation or if they've contacted Verizon for it yet, thanks!
Alpha Axl said:
I bought my Xoom on VerizonWireless.com, with a month-to-month plan which I intended to cancel, and just use wifi (or tether). When I turned it on for the first time, it tried to activate, and it failed (I received instructions with it on how to activate but I haven't done them yet). After failing it told me to go somewhere in Settings to activate as well.
Since then it has asked me only one time upon turning on if I wanted to activate, and I said no. If I never activate my line will I ever be billed for it? So far it's not on my statement at all. My friend did something similar with a phone where he bought a phone for contract price by adding an additional line, but never activated it and they eventually just took the unactivated line off his plan and he kept the phone lol
Just wondering if anyone else was also in this situation or if they've contacted Verizon for it yet, thanks!
Click to expand...
Click to collapse
You should get billed because you basically signed a month to month contract. If you plan to use the data, you should call them for help. If not, you should call them and tell them to refund your money because verizon service is not required anymore (they changed this requirement last minute).
You have to cancel this month-to-month service within 72 hours or they charge you the $35 activation fee and the amount of $ for your first month of service. If you cancel in the first 3 day window, you will get the $35 activation taken off your bill, and be charged once for whatever few mb of data you used up to this point.
Im sorry would you mind sharing, on how to activate the device. I have been trying to activate this thing for a while now but it keeps saying Activation failed. Am i supposed to do something in the process of activation??
sunnyd119 said:
Im sorry would you mind sharing, on how to activate the device. I have been trying to activate this thing for a while now but it keeps saying Activation failed. Am i supposed to do something in the process of activation??
Click to expand...
Click to collapse
You can skip/cancel activation completely as it is not required. You should be able to use your personal WiFi for internet. If you want to use Verizon data, you should contact them for assistance as I did not sign up for Verizon service so I do not know why it would be failing activation.
keitht said:
You can skip/cancel activation completely as it is not required. You should be able to use your personal WiFi for internet. If you want to use Verizon data, you should contact them for assistance as I did not sign up for Verizon service so I do not know why it would be failing activation.
Click to expand...
Click to collapse
I got the Wifi part, Its just that I will start traveling tomo for work so I was trying to activate my Xoom on verizon, but it keeps failing on me, I was just wondering if there was something I had to do in this process. I got it from best buy without activation, thinking that I would activate it myself later, but I guess that was a bad idea. Anyone have a solution?
store
sunnyd119 said:
I got the Wifi part, Its just that I will start traveling tomo for work so I was trying to activate my Xoom on verizon, but it keeps failing on me, I was just wondering if there was something I had to do in this process. I got it from best buy without activation, thinking that I would activate it myself later, but I guess that was a bad idea. Anyone have a solution?
Click to expand...
Click to collapse
You are not required to do anything other than click activate in the wireless settings under mobile network, if it will not activate by doing that then you must take it into verizon because the problem is on their end. This process however should not take long.
I would recommend going to a larger verizon store rather than smaller local stores. The Xoom is still new and a few stores I went into trying to find out some information had not even seen one yet.
EDIT: since you bought it at best buy and had not activated it there, in order to activate the device you must go into verizon. The reason being that they require a credit check (even on the month to month plan) and if it returns with bad credit, you will be required to put a deposit of up to 400$ (again even without signing the 2 year contract) but with that said activation will be quick and your first month bill will get about 65$ added to it in activation fees and sur harges.
sunnyd119 said:
Im sorry would you mind sharing, on how to activate the device. I have been trying to activate this thing for a while now but it keeps saying Activation failed. Am i supposed to do something in the process of activation??
Click to expand...
Click to collapse
Settings -> Wireless & Networks -> Mobile Networks -> Activate Device
Let me know if that works!
RadDudeTommy said:
You are not required to do anything other than click activate in the wireless settings under mobile network, if it will not activate by doing that then you must take it into verizon because the problem is on their end. This process however should not take long.
I would recommend going to a larger verizon store rather than smaller local stores. The Xoom is still new and a few stores I went into trying to find out some information had not even seen one yet.
EDIT: since you bought it at best buy and had not activated it there, in order to activate the device you must go into verizon. The reason being that they require a credit check (even on the month to month plan) and if it returns with bad credit, you will be required to put a deposit of up to 400$ (again even without signing the 2 year contract) but with that said activation will be quick and your first month bill will get about 65$ added to it in activation fees and sur harges.
Click to expand...
Click to collapse
Well then it seems that I will be making a trip to the verizon store tomorrow. Thank you for letting me know, I wouldn't have to worry about my credit, I am in good shape. I just can't understand why it couldn't be as simple as the ipad att activation, where it required me to just enter my credit card, and nothing else. Well a great tablet I guess is always haunted with different problems, but thank you kind sir for your response.
Sent from my Xoom using XDA App
Alpha Axl said:
Settings -> Wireless & Networks -> Mobile Networks -> Activate Device
Let me know if that works!
Click to expand...
Click to collapse
Haha, this is what I have been trying and no luck, its funny the area I live in is great for verizon coverage too. Oo well I go to verizon tomorrow and try.
Sent from my Xoom using XDA App
You're Welcome
sunnyd119 said:
Well then it seems that I will be making a trip to the verizon store tomorrow. Thank you for letting me know, I wouldn't have to worry about my credit, I am in good shape. I just can't understand why it couldn't be as simple as the ipad att activation, where it required me to just enter my credit card, and nothing else. Well a great tablet I guess is always haunted with different problems, but thank you kind sir for your response.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
You're Welcome, and I agree completely with you. The ability to activate right off your ipad is a great feature that avoids extra charges.
Even without signing a 2 year contract and going with the month to month plan, you won't be charged for canceling (You will be paying the month after, not pre-paid, so you don't pay the month ahead and get allotted data, you pay after, and if you go over your allotted data, you get charged) but you will have a 15$ re-activation fee when you want to start back up.
Not quite desirable, I'm hoping verizon will be making a true pre-paid account for tablets soon (apparently they have it for smart phones)
Glad to have helped, I hope you get your Xoom activated before you leave!
So out of all of the people who have ordered their zooms through Motorola who are going to activate them with Verizon? I am considering activating with Verizon but not sure if it'll cost more since I bought from Motorola direct.
Since I wanted a WiFi only XOOM to begin with, I'll be using my $600 OCNN XOOM with the 3G radio always off.
slowrey said:
So out of all of the people who have ordered their zooms through Motorola who are going to activate them with Verizon? I am considering activating with Verizon but not sure if it'll cost more since I bought from Motorola direct.
Click to expand...
Click to collapse
I may try Verizon after 4G upgrade. Tethering to my 3G phone right now produces the same result without the extra cost.
I just activated it yesterday.........after hours of trying and looking around I couldn't understand why my device wouldn't just activate when I pressed Activate Device, it kept saying activation failed. So after going to the Verizon Store the him self didn't know how to properly activate it either, he was trying the same things I was. He took too long so I just took it home. After some more search I tried to activate it through the Verizon online phone service activation. Even though it said cell phone activation, the activation worked and I had my credit approved, that it self took a whole day. And finally got my Verizon 3g on my xoom. All in all it took me 3 days to get 3G on my phone, while on the other had when I had the iPad on At&t it took me 10 minutes to activate the device and At&t service on it, no credit approval, just had to create an account and enter my credit card #, I could cancel whenever I wanted, then come back later and just enter my username and password to activate another month, all on the tablet. Why Verizon couldn't couldn't be this easy......I don't know! But I feel that its totally worth it for my xoom. ;
sunnyd119 said:
I just activated it yesterday.........after hours of trying and looking around I couldn't understand why my device wouldn't just activate when I pressed Activate Device, it kept saying activation failed. So after going to the Verizon Store the him self didn't know how to properly activate it either, he was trying the same things I was. He took too long so I just took it home. After some more search I tried to activate it through the Verizon online phone service activation. Even though it said cell phone activation, the activation worked and I had my credit approved, that it self took a whole day. And finally got my Verizon 3g on my xoom. All in all it took me 3 days to get 3G on my phone, while on the other had when I had the iPad on At&t it took me 10 minutes to activate the device and At&t service on it, no credit approval, just had to create an account and enter my credit card #, I could cancel whenever I wanted, then come back later and just enter my username and password to activate another month, all on the tablet. Why Verizon couldn't couldn't be this easy......I don't know! But I feel that its totally worth it for my xoom. ;
Click to expand...
Click to collapse
Not sure why yours had so much trouble, I activated mine right out of the box in just a minute or two. But glad you got it working!
Yes, I did.
I thought about WiFi only but I didn't want the hassle of tethering or connection to my Vibrant when I was out of WiFi range.
I talked myself into it that I would have dual coverage (Verizon and T-Mobile) for when I was on the road.
And justified the cost by going through all the micro payment I make for other incrimental web stuff and cancelling a couple.
That said I leave 3G off, it really will be for only when I am on the road out of wiFi range.
I activated mine because a 20 month is a pittance.
Do you have to sign up for a contract for the $20/month plan? How much was activation? What's the best way of signing up over the web, at a store or through the device?
cwizardtx said:
I activated mine because a 20 month is a pittance.
Click to expand...
Click to collapse
And 2Gb for $20 is a pittance... as in that is waaaay too little data for $20. A couple of hours of Pandora streaming, youtubing, etc. and you'll be way over the 2Gb mark...
Do you guys think that the 4g LTE would be fast enough to replace my home DSL line? And I could use the xoom as a wireless hotspot?
Thanks a lot.
4g will def be as fast as dsl
Sent from my Xoom using XDA App
Too bad it will be tiered and might end up costing you a lot more than what you currently pay now for DSL. Unless you're a very light user.
clandest said:
Do you guys think that the 4g LTE would be fast enough to replace my home DSL line? And I could use the xoom as a wireless hotspot?
Thanks a lot.
Click to expand...
Click to collapse
i had t-mobile when they were transitioning their 3g network to higher speeds. from earlier experience, 1-1.5/0.6-0.8 mbps download/upload was kind of sluggish for my needs when you consider playing 1-2 videos and browsing flash heavy website. now that 3g service has improved in my area, i'm getting like 5.45/1.77 mbps download/upload and it feels more comfortable. i even done some online gaming and it works fine. So if Verizon LTE speeds are better than that, then you'll probably wont notice a difference. but watch out if you get close to maximum data allowance.
Using mine with my Atrix. Don't intend on switching on the cellular unless I'm in a dead spot and it's an emergency.
Sent from my Xoom using XDA Premium App
I don't intend to use Verizon as their prices are too high compared to my regional carrier. Now that the xoom is unlocked/rooted, is it possible to flash a new PRL to it so that we can use another CDMA carrier with it? Do tablets utilize MEID/MDN etc...?
I intend to purchase the 800 dollar xoom only if I am able to use it with my regional carrier (rooted/unlocked). If this is not possible I will wait for the wifi and settle with tethering to my evo
I think the data prices for tablets and other non-phones will go down once Verizon figures out people aren't going to pay them. If they want to dramatically lower the price and use a tiered data approach that's fine with me as long as the data amounts are realistic.
Yes I think I will get the data plan.
If you cant afford $20 for a data plan you shouldn't be buying a $800 toy.
jumpinj said:
Using mine with my Atrix. Don't intend on switching on the cellular unless I'm in a dead spot and it's an emergency.
Sent from my Xoom using XDA Premium App
Click to expand...
Click to collapse
Heads up. You have to go into version to activate your device. Or maybe online. But it can't be activated thru verizon from the device like the I pad can.
Quick question about Verizon plans.
This may sound like I'm making this up however I won a Xoom from a local radio station, I get to pick it up tomorrow. But here's my question we are buying a house and were told NOT to have our credit pulled.
After looking around Verizon's website I didn't see if I can just use a credit card instead of the normal process of applying for an account and post paying the bill. So basically I'm asking if they offer pre-paid accounts that I can pay for the month if I want to or not without any penalties.
Thanks!
Went inside best buy mobile today to pick up my pre ordered note 4, and they told me that i had to switch my plan in order to walk out with the phone! The new plan they were trying to get me on would make me pay 800$ for my note and be "off contract". In order to switch to that plan id have to cancel all 5 of my lines, with the ETF fees up in the thousands of dollars. I told him no way and that id call sprint, and ge told me that even if I call i'd still have no choice. Anyone else encounter something similar?
Daevionne said:
Went inside best buy mobile today to pick up my pre ordered note 4, and they told me that i had to switch my plan in order to walk out with the phone! The new plan they were trying to get me on would make me pay 800$ for my note and be "off contract". In order to switch to that plan id have to cancel all 5 of my lines, with the ETF fees up in the thousands of dollars. I told him no way and that id call sprint, and ge told me that even if I call i'd still have no choice. Anyone else encounter something similar?
Click to expand...
Click to collapse
I had something similar happen to me today at the Sprint Store. The clerk insisted that I couldn't keep my plan. I told him to get bent. After a heated exchange, I turned on the phone, had the phone go through the automated activation process and viola, I was activated on my existing plan. He sheepishly mumbled something under his breath and I walked out with my phone.
I'm guessing they only make the sweet commission when they sign you up for a new plan.
I had trouble with keeping my plan at Best Buy as well but the Best Buy Mobile guy called Sprint. I didn't even have to push. He did that on his own. The woman at Sprint wanted to speak to me to get permission to speak with the clerk about my account. They were able to fix it so that I was able to keep my plan. It took a few minutes but didn't seem to be a problem. I have the old Everything Data 450 plan which I've had for a couple of years now. Got it with my Galaxy S3.
When I looked it up on Sprint's website a few days ago, it just said that you had to have an Everything Data plan (or some other type of plan but I can't remember the name) and it didn't specify that you had to have a higher plan. I'm glad I got to keep my plan. It's already more than I need. The plan he was looking to switch me to would've been $90 before taxes. Right now I pay $80.
Sent from my SM-N910P using XDA Free mobile app
Im glad I'm not the only one. I'm calling sprint tomorrow first thing and heading back to BB
I was told we could keep our current plan.
Sent from my SPH-L710 using XDA Free mobile app
Been There Done That
I bought the Note 4 for my fiance` yesterday. We had been shopping around for phones for a while. Many of the sales rep's said the same thing, in that we had to switch plans and we could not buy the phone out right but instead had to make a $30/month payment for 24 months. This was not going to happen. I mean, what about my rebates and the 2 year contract discounts. Finally I called up the HQ corporate store in Reston VA to get the skinny on the situation. They instructed me to go to any corporate store and that they could get me the phone with my discounts and continue to use the plan I have on my phone, the S4. Long story short YES you can keep your old plan, YES you can buy the phone outright and not pay nearly $800 for the device! Now you know and anyone who says otherwise should win the employee of the month award.
PS The employees at sprint whom I have worked with at both HQ and other corporate locations are extremely knowledgeable and go out of there way to make sure you are happy with their service. One employee sat and entertained my son while the other explained how to best utilize the phones features while yet another went of to find an assortment of accessories. I felt like I was a celebrity. And they did this for every customer. It doesn't get much better than that.
Pre-order thru BB picked up yesterday no issues upgraded my line. Traded a old evo 4g got 200$ paid 123$ total for note 4. Can't beat that deal never tried or force me to change plan family 1500 here unlimited data
Daevionne said:
Went inside best buy mobile today to pick up my pre ordered note 4, and they told me that i had to switch my plan in order to walk out with the phone! The new plan they were trying to get me on would make me pay 800$ for my note and be "off contract". In order to switch to that plan id have to cancel all 5 of my lines, with the ETF fees up in the thousands of dollars. I told him no way and that id call sprint, and ge told me that even if I call i'd still have no choice. Anyone else encounter something similar?
Click to expand...
Click to collapse
When I went to pre-order at BB, that's what I was told as well.. They are saying that Sprint is forcing this issue.. I pre-ordered anyway, only because I want the 200 rebate on the old phone. I figured I'd argue the point when I pick it up.
Otherwise, I would have had my phone in hand already from Sprint instead of waiting on BB.
I picked up the note4 from the sprint store yesterday and ended up going with the new plan. They spelled out the two programs and said either are available with pros and cons of both and I ended up going with the "new" plan. Did I make a mistake ? Its still unlimited data and seemed to be mostly the same ?
So now you are paying 720 for the phone... Good deal?
Sent from my SM-P600 using Tapatalk
Seems wrong, here is mine
Monthly Charges, See below
Sprint Keep Existing Plan
With 2-year contract extension
Maybe you have 1 line and thats how? In mine case I got 4 lines and they cannot do anything to my plan because 3 lines have no change
I had the same issue in a sprint retail store. Im going to call tomarrow to try and get the plan back because i did not take that 720 dollar plan.
Sent from my SM-N910P using XDA Free mobile app
pchoward said:
I picked up the note4 from the sprint store yesterday and ended up going with the new plan. They spelled out the two programs and said either are available with pros and cons of both and I ended up going with the "new" plan. Did I make a mistake ? Its still unlimited data and seemed to be mostly the same ?
Click to expand...
Click to collapse
the two new plans we offered now says in small writing, your plan can be throttled while watching a movie to 1 megabyte per second and people with other plans have priority over data than you do.
I tried to add a second line to my account which I have the 450 data unlimited plan and they said that they had to go into a new plan you have two phones I stated about the new rules of being throttled me act like you didn't know anything about it and would not look it up.
I don't watch alot of video over cell. So I'm fine with switching over. I can see for people who are using 10+ gigs a month that being a problem.
It's not just video. You get on the web at peak times, guess who gets bumped first. The peeps with the new plans. It might not matter to some. I live out in the boonies and have only one tower to connect to and sucks during peak. But Sprints my only choice, unless back to satillite.........NOT
I ended up getting my way by calling sprint in the best buy store to keep my existing plan, but he told me sprint was going to make me switch one way or another sooner than later.
Again that's not a bad thing. I don't get kicked off data. I just don't get priority data service. That's no different then other unlimited plans.
My data usage is somewhere between 1-2 gigs a month. I don't see it being that big of a deal. If its not your only source of net.
Plan Change
I was told by Sprint rep that I would have to change plans if I upgraded through them. One Sprint rep told me other retailers such as BB could do the upgrade without changing plans. Both BB stores I talked to confirmed this. I had no problem when getting mine.
I pre-ordered two at BB and picked them up Friday. The guy during pre-order didn't have a problem with me keeping my plan and neither did the guy I picked them up from. Seems like it is hit or miss on knowledgeable versus not knowledgeable employees in both sprint and BB. It also sounds like someone us perpetuating something false to lots of people making it worse.
Sent from my SM-N910P using Tapatalk
Daevionne said:
Went inside best buy mobile today to pick up my pre ordered note 4, and they told me that i had to switch my plan in order to walk out with the phone! The new plan they were trying to get me on would make me pay 800$ for my note and be "off contract". In order to switch to that plan id have to cancel all 5 of my lines, with the ETF fees up in the thousands of dollars. I told him no way and that id call sprint, and ge told me that even if I call i'd still have no choice. Anyone else encounter something similar?
Click to expand...
Click to collapse
I had the same issue, but at a Sprint corporate store! They kept telling me that we would have to call Sprint customer care and get their permission for us to keep our current plan (the grandfathered in 1500 Everything data plan). We called customer care from home, and they said they will put something on our account that says we wouldn't have to change our plan. When I went back to pre-order it, they told us we would have to call customer care in store in order to get this change approved. After a bunch of arguing everything was handled and I pre-ordered the phone (about 2 weeks ago). Friday comes, and that store never got the phone in. I was going out of town so I was a bit upset that I wasn't going to have my new phone. Saturday I went to a Sprint store where I was at for the weekend and they had Note 4's in-stock. While purchasing we weren't told we had to change our plan at all, and it was a very smooth process. The $80 that Samsung would send me 1-2 months from now for pre-ordering the phone was irrelevant at this point.
TLDR- One store said we had to change our plan and would not budge, Other store didn't even bring up changing our plan.