Database Users

insurance claim for lost vibrant

so my friend got a vibrant, and he wanted to file a claim for a lost phone to get one for his brother. as far as I know this is illegal. can you guys give me some examples of things that might happen to him if he goes through with it or some possible consequences? "it's illegal" isn't seeming to convince him.

Insurnce fraud. He would go to jail most likely.
TMobile can track the missing phone using gps and cell towers. They'll see where the phone is and get it for him instead of giving him a new one.
Sent from my Samsung Vibrant using the xda app

gonintendo said:
so my friend got a vibrant, and he wanted to file a claim for a lost phone to get one for his brother. as far as I know this is illegal. can you guys give me some examples of things that might happen to him if he goes through with it or some possible consequences? "it's illegal" isn't seeming to convince him.
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Click to collapse
Well your friend is slightly dumb. First of all, the lost phone is blocked for life. Meaning if anyone ever tries to put a sim card in it, and use it, on any network, it won't work. It is permanently blocked from registering onto any network. So basically your friend is going to get 1 refurbished phone in the mail, and his new vibrant will be blacklisted for ever.
Next, if they find out about the fraud, well he can face fraud charges. If he is underage on a family plan, his parents will face fraud charges.
Good luck.

thanks guys!

Its cheaper to buy one from wal-mart than to file a claim (Wal-mart new two year contract is $98.99, asurion charges $130, not to mention you run the risk (more likely than not) you'd get caught.)

SamsungVibrant said:
Well your friend is slightly dumb. First of all, the lost phone is blocked for life. Meaning if anyone ever tries to put a sim card in it, and use it, on any network, it won't work. It is permanently blocked from registering onto any network. So basically your friend is going to get 1 refurbished phone in the mail, and his new vibrant will be blacklisted for ever.
Next, if they find out about the fraud, well he can face fraud charges. If he is underage on a family plan, his parents will face fraud charges.
Good luck.
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well i have to say this is a bunch of bs... i havent done this but known people that have and nothing happens to the other phone they work fine and they dont track you down or go on some sort of man hunt lol but if you say you lost your phone it would be best to not use it anymore get another phone and give the one you had to whoever as long as its not on your plan you should be good.
just so you know im not a fan of thieves but i believe in stealing from big companies cause they steal from people everyday so i would say its fair...

You can do whatever you wish. I found my g1 from a club. Used it for 2 years no prob. Its a gsm phone so whatever the case anyone can put a sim card and use it. How you do it as far as claiming to get a new one is your business
Sent from my SGH-T959 using Tapatalk

tribalb said:
You can do whatever you wish. I found my g1 from a club. Used it for 2 years no prob. Its a gsm phone so whatever the case anyone can put a sim card and use it. How you do it as far as claiming to get a new one is your business
Sent from my SGH-T959 using Tapatalk
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lucky guy... i need to start going to clubs to look for phones lol

They will not blacklist it and they will not track it down.lol
Insurance don't deal with the phone company. You can claim online without ever speaking to anyone .
Also they do blacklist the sim but a new sim will work, this isn't cdma where ya need to call the phone company to activate a new bought phone, just put in your sim...
Hell who says ya can't lose it, then find it a week later, what you supposed to do send it back?
You pay the 130 you got 2 phones that work. My wife just lost her tp2 and we asked if whoever found it can just put on a new card and its now there phone, dude said yup, we can stop the sim but the phone is gone....

gonintendo said:
can you guys give me some examples of things that might happen to him if he goes through with it or some possible consequences? "it's illegal" isn't seeming to convince him.
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Click to collapse
Well, tell your friend that when he dies god is going to know he did it and will definitely be really pissed off and condemn him to spend all eternity in Pittsburgh with an incurable case of crabs on his nuts.
Seriously though, tell your friend to stop being shady and just man up and buy another phone if he wants it.
Sent from my SGH-T959 using XDA App, bro

smashpunks said:
They will not blacklist it and they will not track it down.lol
Insurance don't deal with the phone company. You can claim online without ever speaking to anyone .
Also they do blacklist the sim but a new sim will work, this isn't cdma where ya need to call the phone company to activate a new bought phone, just put in your sim...
Hell who says ya can't lose it, then find it a week later, what you supposed to do send it back?
You pay the 130 you got 2 phones that work. My wife just lost her tp2 and we asked if whoever found it can just put on a new card and its now there phone, dude said yup, we can stop the sim but the phone is gone....
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actually you can say you still have your sim but not the phone and they will be like ok? and you get to keep your sim still lol

T-Mobile can and most likely will block the IMEI number from being able to register on the network. They've done it multiple times for my sister when she has had the phone stolen or lost. They can insert another SIM card all they want and it won't work. It might work on AT&T, I don't know if the companies share blacklisted IMEI numbers.
Most likely, they would not go through the process of prosecuting a fraud case on something like this because the cost of the lawyers and other legal fees outweigh the cost of just paying the claim but you never know.

hockeyrcks9901 said:
T-Mobile can and most likely will block the IMEI number from being able to register on the network. They've done it multiple times for my sister when she has had the phone stolen or lost. They can insert another SIM card all they want and it won't work. It might work on AT&T, I don't know if the companies share blacklisted IMEI numbers.
Most likely, they would not go through the process of prosecuting a fraud case on something like this because the cost of the lawyers and other legal fees outweigh the cost of just paying the claim but you never know.
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No they don't black list IMEIs.
Well your "friend" meaning you is a complete moron and hopefully you get caught. People like you are the reason insurance deductibles are so expensive.

skater4690 said:
well i have to say this is a bunch of bs... i havent done this but known people that have and nothing happens to the other phone they work fine and they dont track you down or go on some sort of man hunt lol but if you say you lost your phone it would be best to not use it anymore get another phone and give the one you had to whoever as long as its not on your plan you should be good.
just so you know im not a fan of thieves but i believe in stealing from big companies cause they steal from people everyday so i would say its fair...
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Click to collapse
I never said they were going to track you down on a man hunt.
HOWEVER, they do deactivate your lost phone permanently. You can never use it on any network.

speoples20 said:
No they don't black list IMEIs.
Well your "friend" meaning you is a complete moron and hopefully you get caught. People like you are the reason insurance deductibles are so expensive.
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for your information, they do blacklist the phone from working. If you file a claim the phone was lost/stolen, the phone will be blacklisted and no longer work when you try to register on a network.

smashpunks said:
My wife just lost her tp2 and we asked if whoever found it can just put on a new card and its now there phone, dude said yup, we can stop the sim but the phone is gone....
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Click to collapse
holly cow, you have a wife? with the comments you leave on here, I thought you were a 12 yr old.

they don't blacklist the IMEI because whoever finds it still has to have a service provider... its the same way with the iphone... Phone company is gonna get paid, regardless of whoever has the phone. I do think however that they lock the number associated with the simcard to prevent "fraudulent activities" i think its like 30 days i remember reading that at the tmobile website
google tmobile insurance replacement FAQs it lays it all out.
good luck, best to do it with a prepaid card so you don't lock a good number...
not that i would ever condone such behavior

Soooo not true.
Sent from my SGH-T959 using XDA App

I've been in the cell industry for the last 6 years and can tell you for a fact, with GSM phones they do not blacklist or lock IMEI's. Its not even possible. The only thing they might do is see if you are stupid enough to use the lost phone on your own plan.

SamsungVibrant said:
holly cow, you have a wife? with the comments you leave on here, I thought you were a 12 yr old.
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I think I have a fan. Follow me on twitter douche bag...
And I'm the 12 year old sounding one.lol.

If your last name.....

.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.

Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App

lol thats crazy.
I seriously doubt HTC ran out of serials.

Well damn.....
Sent from my HTC Evo

Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...

looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
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Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.

U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App

Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!

815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*

Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.

haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".

Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo

Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..

latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.

HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.

latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.

campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
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This
Sent from my PC36100 using XDA App

Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.

im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.

Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.

FOUND Sprint Evo 4G

I was at the store today and had to park way out on the outer reaches of the lot. As I was returning to my vehicle I looked down and saw an HTC EVO 4G lying on the ground next to my front tire. Obviously I picked it up and looked around to see anyone that might have dropped it. I didn't see anyone and because I was parked far away from the door there was no one parked next to me when I got ready to leave.
I trekked back into the store and they all seemed uninterested and even told me I should keep an expensive phone like that! I initially tried to turn it on thinking I could get a number from the phone. Well, the phone was dead. So now I have charged this phone, turned it on and strangely it has no user data on it. No contacts no emails or text messages. Is this weird?
I would think there would be something on this phone that tells me who it might belong to. I did see the personal information card in the People section of the phone but again it only had the name Erek. No last name, no address, no nothin!!!
I am trying to do the right thing here but this just seems odd. Like its a burn phone or something! HAHA.
Any help as to what I can do with this phone?

It appears the person remote wiped the phone when they realized it was missing. Not much you can do at this point. You could put out a missing phone ad. That's up to you if it is worth your time.
Sent from my PC36100 using XDA Premium App

Flash to metro
Sent from my HD2 Gingerbread using XDA App

Could go to a Sprint store and have them look it up.

I think that it is great that you are trying to do the right thing, it really is. I wish there were more people in the world like you.
You may have better luck calling Sprint if the sales associates don't want to be helpful. When you call they might ask for some information about the phone itself. Normally if they ask about the serial number they can find out to whom the phone belongs. They may ask some other questions.
If it turns out that the phone really doesn't belong to anyone, congrats. You just got a free phone

Jye75 said:
Could go to a Sprint store and have them look it up.
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You do realize he/she said that they went back into the store and they were uninterested.

monkeychef said:
You do realize he/she said that they went back into the store and they were uninterested.
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He didn't say it was a Sprint store.

monkeychef said:
You do realize he/she said that they went back into the store and they were uninterested.
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It wasn't a sprint store though...
Sent from my PC36100 using XDA App

My bad, I thought when he said "the store" he meant the Sprint store. Truly sorry about that.

Good for you man. The world would be a better place if more people acted like you are currently.

Donate it to android 4 autism! Quiet now ehh? *crickets*

Turn it in at a Sprint store sooner then later so you cant possibly be charged with theft or something.

You can return the phone to any sprint corporate store, I have many times, they will take it back no questions asked. And yes you need to return it.
Here is the problem, if the phone was used in any illegal activity, ie hacking, bomb threats, and the like , you are now responsible for that activity. They can trace the phone back to you (911 gps), and they can convict you for the activity.
Dropping a "hot" phone after deleting the data happens more times then you can imagine, the drug dealer is being chased by the cops so he deletes the phone and drops it. Bank robbers split up, one deletes the phone and drops it, you pick it up, they trace the phone back to you, who says it was not you that stole the phone and committed the crime?
Hackers use the phone to start a hack against a company, they drop the phone knowing that it will be traced back and who ever finds it will take the blame.
"Honest officer, that is not mine!" is the oldest excuse in the world.
OR
Jealous husband uses sprints "protection app" (free with the extended warranty) to find who his wife is meeting behind his back, he sees you with her phone, bad things could happen. The list is endless.
Bottom line....Nothing in this world is free.

turn on the phone in the dialer press ##3282#, then click on view mode, then Data Profile, the User Name will be [email protected]
you will at least be able to figure out the persons name

I figure if I lost my Inspire 4G I would want someone to do the same thing. Of course this phone does me no good since we are with AT&T and it is a Sprint phone.
To be clear I was not at a Sprint store and I should have said that after reading my post before I submitted. At any rate I guess I should go to a Sprint store and see what happens.
Nothing better than finding a cool gadget for free and then realizing that the only way to feel good about finding it is to return it to it's rightful owner.
I don't care what others say about Texans, most of us try to do what is right. Unless your breaking into our homes then...... well you know.
EDIT*
I want everyone here to know that I have no intentions on keeping this phone. There was one post that stated "Nothing is free" and I understand that. I came here looking for a suggestion on what to do, not get a morality lesson. For whatever reason I didn't think of the sprint store itself because in the past I had information on the phone to go off of to return it. This was not true this time so I needed ideas.
Android for autism? LMAO
Kickingandscreaming you sound like you have had a run of bad luck with other peoples wives and hacking the playstation network. I am glad this is not your phone. Also I highly doubt that I would be charged with any crime without due process and a huge load of proof. This isn't Live free or Die Hard where the MAC guy is hacking into all kinds of network and typing 300wpm on a cellphone. Just a thought

Lost phone...not cool
Sent from my PC36100 using XDA Premium App

sprint will be able to look up the account by the phones esn or even phone number. chances are though that the phone is already reported as lost and would not go back to the owner anyhow. if you take it to a corporate store it will probably be reclaimed and eventually wind up a refurb. if the person has already activated a new phone the one you found will not connect to the cellular network. if it still connects, write down the phone number and try to call it when the phone DOES deactivate as this will indicate they have their new phone activated most likely with the same number.

If the phone is blank and inoperable they prolly activated the TEP Lost Phone app and it whiped and GPS alarmed it. Take it to a Sprint Store and they will handle it, regardless of if it was hot, deactivated, or simply was a new phone they hadn't had a chance to mess with yet.
Sent from my PC36100 using XDA Premium App

Take it to store, have them look up the esn and call the last person it belonged to.
Sent from my Nexus S 4G using XDA Premium App

kickingandscreaming said:
You can return the phone to any sprint corporate store, I have many times, they will take it back no questions asked. And yes you need to return it.
Here is the problem, if the phone was used in any illegal activity, ie hacking, bomb threats, and the like , you are now responsible for that activity. They can trace the phone back to you (911 gps), and they can convict you for the activity.
Dropping a "hot" phone after deleting the data happens more times then you can imagine, the drug dealer is being chased by the cops so he deletes the phone and drops it. Bank robbers split up, one deletes the phone and drops it, you pick it up, they trace the phone back to you, who says it was not you that stole the phone and committed the crime?
Hackers use the phone to start a hack against a company, they drop the phone knowing that it will be traced back and who ever finds it will take the blame.
"Honest officer, that is not mine!" is the oldest excuse in the world.
OR
Jealous husband uses sprints "protection app" (free with the extended warranty) to find who his wife is meeting behind his back, he sees you with her phone, bad things could happen. The list is endless.
Bottom line....Nothing in this world is free.
Click to expand...
Click to collapse
Lmao, you watch way too many movies
Sent from my Nexus S 4G using XDA Premium App

Did motorola steal me?

2 days ago i went to motorola site, and brought an moto x At&t with disscount code, did checkout everything good, then i get an error okay.. im chill.. theres nothing on my cart and nothing on my email , nothing on purchase history.
then next day i check my credit card bill online and the phone was charged $374.49, i go to their live chat asking for help because i dont see nothing on their website or any confirmation email , they gave me a number.. i call then they tell me (yesterday) gonna call me back with info about my order.. im still waiting.
i dont know what to do right now, is this normal? should i wait or what? kind of a process? did i loose my money?

Avide said:
2 days ago i went to motorola site, and brought an moto x At&t with disscount code, did checkout everything good, then i get an error okay.. im chill.. theres nothing on my cart and nothing on my email , nothing on purchase history.
then next day i check my credit card bill online and the phone was charged $374.49, i go to their live chat asking for help because i dont see nothing on their website or any confirmation email , they gave me a number.. i call then they tell me (yesterday) gonna call me back with info about my order.. im still waiting.
i dont know what to do right now, is this normal? should i wait or what? kind of a process? did i loose my money?
Click to expand...
Click to collapse
It's not normal, but I really doubt that they would bill you and not send you a phone. You're not buying from some ebay seller, its Motorola. As for them calling you back, forget about it. They won't. You have to call them again and again and again and again and again (get the point? lol). Their support is the worst I've ever seen.

aooga said:
It's not normal, but I really doubt that they would bill you and not send you a phone. You're not buying from some ebay seller, its Motorola. As for them calling you back, forget about it. They won't. You have to call them again and again and again and again and again (get the point? lol). Their support is the worst I've ever seen.
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www.motorola.com
well.. i gonna keep calling.. they billed me and i got no invoice , nothing from em..

Avide said:
www.motorola.com
well.. i gonna keep calling.. they billed me and i got no invoice , nothing from em..
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Worst case call your cc company.

aooga said:
Worst case call your cc company.
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i did, they gave me a code that i have to provide motorola in order to confirm or cancel the payment, from this side they cant do nothing..
im freaking out..

Avide said:
i did, they gave me a code that i have to provide motorola in order to confirm or cancel the payment, from this side they cant do nothing..
im freaking out..
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That sucks. I would just keep calling moto
Sent from my XT1053 using Tapatalk

Calm down. I remember it happening to someone earlier. I also remember the support actually called someone back
I think its better if you post this as a comment on Punit Soni's posts on G+. They follow you up pretty closely

eeshlikhith said:
Calm down. I remember it happening to someone earlier. I also remember the support actually called someone back
I think its better if you post this as a comment on Punit Soni's posts on G+. They follow you up pretty closely
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48hours and im still waiting a call.

Avide said:
48hours and im still waiting a call.
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https://plus.google.com/+PunitSoni/posts
Comment your problem here He will definitely refer you to the person incharge

If the order was not fully processed by Moto, they may have still authorized your credit card for the purchase amount, but never actually billed it. This can cause charges to show up as pending for a number of days, but there is a limit on how long they stay pending (waiting on confirmation of the final price (think like when you add a tip to a check at a restaurant)) before they are removed.
If Moto didn't process the order for whatever reason, the charge may expire and you won't lose any money. Just my thoughts.

eeshlikhith said:
https://plus.google.com/+PunitSoni/posts
Comment your problem here He will definitely refer you to the person incharge
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i did
fury683 said:
If the order was not fully processed by Moto, they may have still authorized your credit card for the purchase amount, but never actually billed it. This can cause charges to show up as pending for a number of days, but there is a limit on how long they stay pending (waiting on confirmation of the final price (think like when you add a tip to a check at a restaurant)) before they are removed.
If Moto didn't process the order for whatever reason, the charge may expire and you won't lose any money. Just my thoughts.
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yeah thats what someone told me in support live chat, i can wait or give then a call.

Another reason to avoid Sprint

So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.

Puzzlegal said:
Next phone won't be with Sprint.
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Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.

Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
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Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.

Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app

mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
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Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
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I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.

After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.

Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Click to expand...
Click to collapse
My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
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