Database Users

Phone application (radio?) not responding!

Hi,
On my XDAII (1.72) I sometimes experience a not responding phone/SMS application or radio stack.
People trying to call me are instantly redirected to the voicemail, and if I try to make eiter a call or send a text message, respectively the phone application is stalling or the SMS 'Send' button stays in the 'pressed' state.
Soft-resetting the phone or toggling the 'turn off radio' function re-establishes the radio.
Does anyone knows of a solution?
Any help would be GREATLY appreciated and possibly rewarded with a 6-pack Heineken beer

weird, mines just done the same thing. I sent an sms and nothing. I was then taken to the phone screen and it said something like invalid sim something.
I'm wondering if the sim card is not locked in place. I was fiddling around with mine yesterday and maybe forgot to lock the sim card in place.
Just a thought but maybe worth checking :wink:

what radio version do you have ? I recently have the problem that when people call me, the ringtone goes for about 2 seconds, then restarts, etc.
Meanwhile I can do nothing ( green button don't work) . When the caller hangs up my phone returns to the normal state.
I use radio 1.18. Thinking of downgrading to 1.17 which people say is more stable.

pleun said:
what radio version do you have ? I recently have the problem that when people call me, the ringtone goes for about 2 seconds, then restarts, etc.
Meanwhile I can do nothing ( green button don't work) . When the caller hangs up my phone returns to the normal state.
I use radio 1.18. Thinking of downgrading to 1.17 which people say is more stable.
Click to expand...
Click to collapse
I'm using Radio version 1.17, ROM version 1.72.00WWE
The SIM is firmly locked into place

ah..... :shock:

Hello folks,
I have the same problem now for a week... It's driving me crazy... At
some point in time during the night or the day my Qtek2020 gets weird.
The result is that people trying to call me can't connect but to viocemail,
and I can't receive SMS. The only way I can see that I am having this
problem is that whenever I try to send a SMS I get a message "your SMS
cannot be sent", and if I try to make a call, the phone seems to dial out
normally the first second, but then the DIAL-button (which is color-less)
becomes green again...
Please, if someone knows what's wrong or if someone had the same
problem and solved without having to default the whole thing, please
let me know what is the solution.. It is really annoying, so I now have
to randomly reset my phone throughout the day.
PS: my battery is now on 4% so I have to look for my charger, and
after that I can supply with info about radio-version etc. I am running
WM2003 by the way, and I've had no problems like this before, this
unit has been working fine until now. I guess it's a sw-bug? And I
am also wondering if this problem occurs whenever I pass a place
with low signal.. hmm, it's so annoying..
Thanks for any help!
Fred

I've been having problems similar to the OP for 2-3 weeks now (found this thread in a search before posting). It's damned annoying, as it means you can't really trust your phone - am I meant to reset every morning, or more frequently? It seems an intermittent problem, in so far as I've been receiving and making calls as normal, and then you someone asks 'did you get my text?'. Gritting teeth, you call the phone from a landline to find that calls are going straight to voicemail. After a soft reset all missing texts are received immediately, and calls can again be received.
When in this state other PDA functions seem to work as normal. However, I suspect that the power display is "suspended" too. On performing a soft reset after experiencing this problem today, I immediately got "your battery is extremely low", whereas before the reset I recall it was around 50% (vBar image). As others have stated, one clue that not all is well is that sent texts do not get a "Message sent" confirmation.
I've been racking my brains as to what's changed recently on my PDA. For family reasons I've been making a lot more calls than usual, but I also added TomTom Navigator 5 a couple of months ago, and so have started intermittently using BT. But I don't use Sat Nav that frequently, and this problem seems more prevalent.
I'm conscious that I don't have latest and greatest ROM, etc, but am vary about attempting upgrades without strong reasons.
Has anyone seen and solved this issue?

Have you tried cleaning the contacts on the sim card? After a while dust and general wear and tear can mess them up. Also as it's obviously(?) a phone problem it might be beneficial to call your service provider for a new sim card.
That's what I had to do last week. Wish you the best anyway.

It can't have anything to with the sim card as I'm having this problem with a brand new sim card.

G1 loses ability to use service (calls/sms)

after rooting and flashing CaNNoN202 Complete Eclair (v2.1) with danger spl and 2_22_23_02 radio and google apps, my phone will work for a while then if i go to make a call it will say its dialing yet I hear no ringing then it will say the person picked up yet I hear nothing no sound whatsoever.... Same if I try to answer an incoming call. Also if I try to go to the call settings it freezes and I get the a force close for the dialer. If I try to send an sms it goes crazy and I get a bunch of errors saying I have no service when according to the dockbar I have full service... Anyone else have this problem and solved it? Also I was having the same problem with 5.0.7 Cyanogenmod.

I have had the same problem, the problem disappeared when I went to the newest, non test version of CM 5 and the updated radio. I had to cycle the radio by turning on airplane mode and then turning back off airplane mode. I tired different roms etc and it didn't fix it but for some reason the newest CM5 fixes the issue

Randomly presenting SIM pin code screen when waking phone from standby

I've had a repeated problem (around 4 times so far) where my phone mobile radio must have died/reset while the phone was on standby with the screen off. When I wake the phone I am presented with the SIM pin code request screen. Usually entering the correct code reserects the phone. However last occurance it refused to accept the correct code so required a reboot to get it to work again.
Anyone else seen this?
I'm on O2 in the UK fyi.
Sent from my Nexus S using XDA App

ok I'll guess the answer myself...
I guess this is related to the random reboots people have been experiencing primarily on calls. I note some people say the phone can reboot while on standby, since I 'had' SIM pin code enabled this was as far as the reboot while on standby was getting. I've removed the pin code request which will mean I guess the phone just completes the reboot without requiring my input.
I'm hoping this is fixed with any update to the reboot during active calls issue that google confirm they have repeated themselves.

I've just had this happen on my Nexus S. What service provider are you with? I'm with Tesco (O2).

I'm O2, 30day rolling contract. Basically I've disabled the SIM Lock now so hopefully until the standby or call (not experienced this one yet) reboots occur the phone will just restart without my intervention required now.

Same here. After connecting the phone to the charger yesterday evening, this morning the SIM Enter PIN screen showed up (like the phone did a reboot overnight).
After checking the system services, I noticed the phone hasn't rebooted, because the services where running for more than 12 hours.
So the SIM Enter PIN screen showed up without reboot. I think a no-signal situation has preceded before this screen showed up (and maybe the GSM module has got a total reset).
This is on Telfort/KPN, The Netherlands.

Interesting ArnoutVos.. these were my original thoughts too since every time I've had the phone next to me and not seen it reboot just present me with the Enter SIM Pin screen. I just naturally assumed I was getting the at standby reboot some people had seen.

I've got the same problem on t-mobile. Probably about 6 times in 2 weeks so far. I've also had it where the signal bars at the top just show grey with a little cross by them and the only thing i can do to sort it is restart the phone.
It also drains the battery like mad whilst in this state.

I also had this 2 times (only had the phone 5 days)
That is, i turn on the screen and i have no signal, I dont think my phone has been restarted, as i dont see the sim pin screen, it has just lost the signal/radio died. And nothing seem to restore the signal, i've tried switching from 2g and back, only thing i found to get the signal back is a restart..

i have had the same problem with the signal dropping out on me all morning. sometimes i can make calls sometimes i cant and sometimes rebooting helps sometimes not. today i had the sim card replaced just to make sure and i thought it helped but it just did it to me again. its really frustrating...

I had the same problem about 10 times during the last week. It seems to correspond with the creation of Radio_dump files in the /sdcard/ dir.
Nexus S, Android 2.3.3 Root

I get the same issue on A1 in Austria, not sure what's causing it, but it is annoying.

Let me give my 2 cents:
Getting this same thing happening all through the various combinations of roms and radio firmware, device is Nexus S 9020T, network is T-Mobile in Croatia.
CM 7 with I9020XXJK8 radio
CM 7.0.2 with I9020XXJK8 radio
Blandroid 2.3.4 with I9020XXJK8 radio
Blandroid 2.3.4 with I9020XXKB1 radio
Sometimes there is no pin input screen, so if I don't notice the little icon in the notification bar I'm completely unavailable to calls and sms's. During the time if the Wifi is on it will continue functioning normally, and radio dumps get created.
Will give newer radio firmwares a try before I start crying in my pillow.
Edit: don't know if it happened with stock android 2.3.3 which came on the device, didn't have it on stock for more than 15 minutes.

Alas and damnations, again mobile network radio fail, this time with
radio I9020XXKB3 and blandroid 2.3.4, so issue still present.
Only fix is reboot, airplane toggle does nothing. Does anyone else in europe experience this with a USA T-mobile version nexus?

Giving I9020XXKD1 a try, still with blandroid now 2.3.4p1. Keeping my fingers crossed!

Well well...seems to be a common pattern, as its happened to me a few times also in the last week. First time ive experienced it also...just over a week.ago. cant remember which rom i was using as i.change quite often. May have been a new 2.3.4 mod or just 2.3.3 im not sure. Not a good thing obviously but not a big issue so far. Hasnt happened again since about 3 or 4 days ago now.
Sent from my Nexus S using XDA App

Such problems can occur when the SIM is disconnected from power or from reset line or has technical difficulties making it reboot.
Power or reset line can be disconnected if you have your connectors inside your Nexus bent. This can be tested by shaking your phone heavily in all directions. Be careful not to drop it. If the Enter SIM or the Enter PIN dialog appears, It's most likely a mechanical defect of your phone.
If the SIM is broken it may be reset itself. You can't really test this. Maybe something appears in the system or radio log. Another way would be to place your SIM in a known-to-work phone. If similar problems occur it's a broken SIM. You should call your provider to send you a new one.

bot47 said:
Such problems can occur when the SIM is disconnected from power or from reset line or has technical difficulties making it reboot.
Power or reset line can be disconnected if you have your connectors inside your Nexus bent. This can be tested by shaking your phone heavily in all directions. Be careful not to drop it. If the Enter SIM or the Enter PIN dialog appears, It's most likely a mechanical defect of your phone.
If the SIM is broken it may be reset itself. You can't really test this. Maybe something appears in the system or radio log. Another way would be to place your SIM in a known-to-work phone. If similar problems occur it's a broken SIM. You should call your provider to send you a new one.
Click to expand...
Click to collapse
Those are some good advices, thank you.
I would rule out bent pins as the cause and also no amount of shaking produces the problem, and the problem happened always when the phone was on the desk (and connected to wifi for what its worth).
However, a broken sim - maybe. I haven't had any problems with it so far in any of the 2 previous phones and I'm careful handling it, but the radio log suggestion is excellent.
I will definitely go through it next time it happens ( its "adb logcat -b radio" so others don't have to search for it)

Does anyone got a solution on this?
I found today about 10 - 15 dump-files located in my SD-Card.
Its probably caused by an App which we all use... but i couldnt figure out which one...
is there a dump-debbuging programm which i can use or something else?
It's kind of interesting
Using a Nexus S in Austria (T-Mobile)

I've "solved" this by disabling the PIN altogether and setting up a script to run when the network is changed to delete any radio dumps:
http://forum.xda-developers.com/showpost.php?p=17114685&postcount=26
It doesn't seem to matter which ROM, radio or kernel I use....I wonder if this is a hardware defect?

sorry to resurrect an old thread, but this is to report that on my sns on pete alfonso's 4.0.3 rom and matrix 14.5 CFS and KF1 + KD1, I still get this problem of the radio dying.
has anyone found a solution?
to be more precise, the mobile network connection (calls and data) randomly dies and the only way to get it back is to restart phone. airplane mode doesn't help.

[Help?]Verizon S5 - Can't Receive or Make calls.

I'm having a constant problem with my phone. It seems like any time I leave the house and return, I'm unable to make or receive calls, until I reboot or switch airplane mode on/off. I still receive and send text/mms just fine, it's only calls. Anyone experience anything similar or have any ideas what may be going on? I have a constant 3-4 bar LTE signal.
Sent from my SM-G900V using XDA Free mobile app

Same problem
I am also experiencing this problem. I can send texts and otherwise use data to connect to websites and such, but cannot make or receive calls. When someone calls me, it goes straight to voicemail. When I make a call it does not even start ringing, or beep at the start of a call to indicate the connection.

I had this issue when i first got my phone. i had to call verizon and they updated something on their side and reset a few things.

Travisholt92 said:
I had this issue when i first got my phone. i had to call verizon and they updated something on their side and reset a few things.
Click to expand...
Click to collapse
Part of me thinks this wouldn't be a bad thing to have, just in case that pesky Ex decides today is the day she wants to call you. lolz

Nothing Worked
If anyone else is facing this problem, I would like to say that all Verizon could do was send me a refurbished phone. Even after a factory reset and resetting the network (on their end) worked. I hope this problem doesn't affect too many people.

Same issue - S5 will not make/recv calls
raziel36 said:
I'm having a constant problem with my phone. It seems like any time I leave the house and return, I'm unable to make or receive calls, until I reboot or switch airplane mode on/off. I still receive and send text/mms just fine, it's only calls. Anyone experience anything similar or have any ideas what may be going on? I have a constant 3-4 bar LTE signal.
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
I'm now having this problem with my 2-week-old S5. Has anyone found a resolution?

gwaldron said:
I'm now having this problem with my 2-week-old S5. Has anyone found a resolution?
Click to expand...
Click to collapse
I had an issue with my S5 connecting to 4GLTE (Because of something stupid I did playing around). Chat give Verizon a ring (or chat with them on their website) and they will have you do the following:
1. Turn off WiFi.
2. Power down your phone
3. They will resync the signal (and do other secret things)
4. Power up your phone.
5. Your phone will reconnect to 4GLTE, the radio will then recycle, then connect back.
I've had zero issues since I did this a few days ago. Wouldn't hurt to try. Have your IMEI number ready for them incase they need it.

Solution, sort of
DarkMidnight said:
I had an issue with my S5 connecting to 4GLTE (Because of something stupid I did playing around). Chat give Verizon a ring (or chat with them on their website) and they will have you do the following:
1. Turn off WiFi.
2. Power down your phone
3. They will resync the signal (and do other secret things)
4. Power up your phone.
5. Your phone will reconnect to 4GLTE, the radio will then recycle, then connect back.
I've had zero issues since I did this a few days ago. Wouldn't hurt to try. Have your IMEI number ready for them incase they need it.
Click to expand...
Click to collapse
Didn't work for me unfortunately. I ended up going back to Costco and swapping it out for a new one. Back in business....for now. Thanks for the help.

I have a Samsung Galaxy S5, 4G LTE, Verizon it can make calls and send text fine the problem is that it cannot receive calls and text. Grateful your assistance in resolving this issue.

I haven't had the issue for a while but I had to get a new phone from Verizon .

Trouble with phonecalls

Im in Norway with Telenor subscription. When my Edge+ is LTE/3G/2G (auto connect) Im experiencing several issues:
1. During phonecalls:
- Several times during a call, I can hear the other party, but they can not hear me for several seconds
- The sound become "static", and the phonecall ends.
2. During browsing:
- Page never loads
I cant find any system in these problems, they can happen in places with good reception, or it can be during driving (handsfree).
But all these issues disappear if I set the phone in 2G only, then everything is working perfectly.
What I've tried:
- Reset APN
- Enter APN manually
Any suggestions?

I'm in Norway too but with NetCom. I've used my wife's Telenor SIM card in my Edge+ a few times, not really noticed any difference except for slightly worse sound during calls. Har du ringt Telenor?

I have the same problem. Are you rooted by any chance and have recently installed viper4android?

B3311 said:
I'm in Norway too but with NetCom. I've used my wife's Telenor SIM-CARD in my Edge+ a few times, not really noticed any difference except for slightly worse sound during calls. Har du ringt Telenor?
Click to expand...
Click to collapse
Yes, the Telenor employee just said that he had the same phone without any problems...

rm83855 said:
I have the same problem. Are you rooted by any chance and have recently installed viper4android?
Click to expand...
Click to collapse
No, Im not rooted, and running stock firmware. Ive not installed viper4android. The problem has been there from day one

Hmm... I'm rooted and have Viper. Are you locked to Telenor? If not, try and loan a Netcom/Djuice/Chess/whatever SIM card and test - at least then you should definitely know if it's a device problem or a Telenor problem.
What's your signal strength (Settings>About phone>SIM card status)?

B3311 said:
Hmm... I'm rooted and have Viper. Are you locked to Telenor? If not, try and loan a Netcom/Djuice/Chess/whatever SIM card and test - at least then you should definitely know if it's a device problem or a Telenor problem.
What's your signal strength (Settings>About phone>SIM card status)?
Click to expand...
Click to collapse
I'm not locked, so I will try a simcard from a different operator. When I have auto connect (LTE, 3g 2g) its constantly shifting between H and H+.
Where I'm now, the signal strengt is stable on -51 dBm 31 asu (Mobile network type EDGE).
Switching to (LTE, 3G, 2G) its -65 dBm 24 asu (Mobile network type LTE)

I can confirm having the same issue #2 as OP in Sweden with Halebop as my carrier, but I only got it once and since then there has been several security updates so I though this issue was one of the things fixed (thanks Samsung for not supplying a proper changelog)

I've just tried with two Telenor SIM cards from my wife and son - both work fine. I'd contact Telenor again and ask for real help... Their customer service is dreadful, that's why I switched to NetCom. Lykke til?

I have this problem a few days:
1. During phonecalls:
- Several times during a call, I can hear the other party, but they can not hear me for several seconds
- The sound become "static", and the phonecall ends.
Click to expand...
Click to collapse
And that days i try everything (restart, everything reset, change network modes, remove/return sim card ets). Only calls perfect works in forced 2G mode these days.
Problem solved a few days later by itself.
My phone is rooted, and i have custom kernel.
Country: Serbia, Network: MTS

Hey guys!
I'm having the same problem here on Brazil with carrier VIVO
went to SIM CARD STATUS and it shows signal strenght of -113 dBm, 0 asu
it says mobile network state disconnected
I can't make or receive call and access internet

dannp21db said:
Hey guys!
I'm having the same problem here on Brazil with carrier VIVO
went to SIM CARD STATUS and it shows signal strenght of -113 dBm, 0 asu
it says mobile network state disconnected
I can't make or receive call and access internet
Click to expand...
Click to collapse
I sometimes have the same problem. Called my service provider (Telenor) today. They are going to send me a new SIM-car, going to se if thats help, and Im going to test with anoter service providers SIM-card

Got the new SIM-card last week.. Same problem, people people can't hear me for 3-10 seconds several times during a phonecall. And data seems to "hang" from time to time. Tried a full factory reset this weekend, so are going to test more next week. And then try a Netcom SIM-card

Mojito71 said:
Got the new SIM-card last week.. Same problem, people people can't hear me for 3-10 seconds several times during a phonecall. And data seems to "hang" from time to time. Tried a full factory reset this weekend, so are going to test more next week. And then try a Netcom SIM-card
Click to expand...
Click to collapse
Just to recap
I returned the phone, and I just got an email from the repairs workshop saying it was a warranty. I dont know if I get a new phone, or if they have repaired the old one.
update: got an email from repairs workshop. They did a network calibration and "reinstalled software". After that they tested the phone OK. I think I will get the phone this week.

I have same problem now, only work on 2g. When on 3g phonecalls hanging all the time.

goran9888 said:
I have same problem now, only work on 2g. When on 3g phonecalls hanging all the time.
Click to expand...
Click to collapse
Same problem here.
In general, the problem is not with the sim card neither phone hardware. The problem usually is with any app that we have installed. To ensure this, switch on the phone in SAFE MODE ( safe mode temporally turns off all user-installed apps). To do that:
1. Switch off the phone
2. Wait at least 1 minute
3.Press and hold volume down button AND the power button
4.Once screen lights up, you can release power button but you should NOT release the volume down button
5. Hold the volume down button until you get the lock screen
You will notice there is a Safe mode icon in bottom left of the lock screen.
Now try to do some phone calls and accurate if the phone call sound is ok. If so, you must uninstall all your apps and discover which one is making this problem

flechinha said:
Same problem here.
In general, the problem is not with the sim card neither phone hardware. The problem usually is with any app that we have installed. To ensure this, switch on the phone in SAFE MODE ( safe mode temporally turns off all user-installed apps). To do that:
1. Switch off the phone
2. Wait at least 1 minute
3.Press and hold volume down button AND the power button
4.Once screen lights up, you can release power button but you should NOT release the volume down button
5. Hold the volume down button until you get the lock screen
You will notice there is a Safe mode icon in bottom left of the lock screen.
Now try to do some phone calls and accurate if the phone call sound is ok. If so, you must uninstall all your apps and discover which one is making this problem
Click to expand...
Click to collapse
You are right. In safe mode work normal. Now must check what app make problem.

goran9888 said:
You are right. In safe mode work normal. Now must check what app make problem.
Click to expand...
Click to collapse
Jeez, how are we going to identify this app.. It even might be several....

If you find what app make a problem text here, if i find, i will.

"Jeez, how are we going to identify this app.. It even might be several.... "
goran9888 said:
If you find what app make a problem text here, if i find, i will.
Click to expand...
Click to collapse
Are you talking seriously?? First of all, I think that finding out that the problem isn't neither from sim card or hardware, is a great new, and now you are asking which app YOU have installed is the problematic?! Lol ok, I suppose to believe you're naïve and I can help a bit...
It is not necessarily only one or the same app for both. Sometimes can be one in conflict with another also installed, one in conflict with the specific firmware of each one or one of several app's with low maturity (you can check it in Google play). I can give you an idea: for instance, periscope app is very problematic in android. But there are a lot of a lot problematic app's. So, as they are so much, there is only a solution if you don't have an idea: uninstall all of them ( phone hard reset preferably) and after this, install one by one manually (not restore any backup cause the errors come again). After each app installation, make some calls to check any call sound problem. When you notice the problem in call sound, the cause is in the last app that you've installed immediately before this. For next time, check with attention after installing any app if any problem appear and never install several app's in the same time to have time to notice problems in a narrow way...
Anyway, you can write here your conclusions
voilà