Database Users

My Nexus S is not in a good build quality

I think the paint of my Nexus S is not in good quality. I got a "paint mark" on the edge. It's pretty obvious, and doesn't feel smooth.
I am wondering if there is any restriction in exchanging the Nexus S. I tried to live with it but found that I couldn't.
You can find the attachment for the paint mark.

i am sorry. but i dont see anything. ur over reacting.
and if its at the back side, its just a cover.

If you mean the mark on the side of the bezel area then yes it is defective. Take back for exchange or refund.
Don't know where you are but here in UK we have 28 days if its a fault.

zen123 said:
If you mean the mark on the side of the bezel area then yes it is defective. Take back for exchange or refund.
Don't know where you are but here in UK we have 28 days if its a fault.
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Yes that's the mark I mean. I reside in Hong Kong and I got this phone because my fd came back from US for vacation. Now I need to have my fd to exchange for me and mail it back =(
I believe BestBuy have 30 days exchange and retun policy.

mines is actually the same :-( refund?

Same? Same location and same mark?
Sent from my Nexus S using XDA App

I dont have that. I would get a new model if i were you.

hungyip84 said:
Yes that's the mark I mean. I reside in Hong Kong and I got this phone because my fd came back from US for vacation. Now I need to have my fd to exchange for me and mail it back =(
I believe BestBuy have 30 days exchange and retun policy.
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Click to collapse
Wow, all that trouble for a mark that's barely noticeable (I can't even see what you're talking about)? Not worth it if you ask me.
Here's a better solution: Buy a case.
Since you're in Hong Kong, is it really worth being without your phone for weeks over this? Not to mention the money it's going to cost to send it there and back.

Got an exchange at car phone warehouse. This is a defect with some of the i think. Ive never dropped or banged mine. Scratched the crappy glass on the screen last night, so kinda glad i could exchange!

That's true i won't be seeing my phone for a while. I have fds who keep traveling from hk to us so cost is not a problem.
There isn't any screen protector and cases in hK yet (although you can find many from eBay, but none of the stores is selling). As i said, i tried to live with it but found that i couldn't xd
Sent from my Nexus S using XDA App

I see what you're talking about, but if everything else is good with the phone, I'd probably keep it. You don't want to exchange it and get one with a real problem. Just my two cents. I did something similar with my G1 and regretted it.

nyijedi said:
I see what you're talking about, but if everything else is good with the phone, I'd probably keep it. You don't want to exchange it and get one with a real problem. Just my two cents. I did something similar with my G1 and regretted it.
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Click to collapse
Thanks for all your advice.
My fd is leaving HK on next Thursday so I still have time to decide whether to exchange or not.
Btw, is the exchange procedure smooth and easy to do? Bought from BestBuy.

I have a dot on the soft key to back, only visible in practically direct sunlight. Just get over it, no device will ever be perfect. I return a G2 with a defective wi-fi, then I get a new one with a screen that's loose(Dust justs gets under the screen, full of it). Just be happy your device works.

Just curious, does anyone else's phone make a "clicking" sound at the bottom of the back cover; right next to the USB port, opposite of the headphone jack. Try pressing there and letting go. Hear anything?

onthecouchagain said:
Just curious, does anyone else's phone make a "clicking" sound at the bottom of the back cover; right next to the USB port, opposite of the headphone jack. Try pressing there and letting go. Hear anything?
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No, mine doesn't; I've squeezed it several times to check just now. How loud is your clicking? Is your back plate fully snapped into place?

onthecouchagain said:
Just curious, does anyone else's phone make a "clicking" sound at the bottom of the back cover; right next to the USB port, opposite of the headphone jack. Try pressing there and letting go. Hear anything?
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Yup! I have the exact same thing. It's slightly annoying, but other than that one spot, the phone is creak free.

distortedloop said:
No, mine doesn't; I've squeezed it several times to check just now. How loud is your clicking? Is your back plate fully snapped into place?
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Click to collapse
Yes, snapped into place. I discovered the sound when holding my phone upside down at the top and bottom with my thumb and index finger. It's a slight click, not very loud. Just a shame to find a soft spot in an otherwise sturdy phone.
However, my biggest build complaint remains the semi-loose volume rocker. It's just too far out, in my opinion, and too big. It's not terribly loose, but it's annoying to feel it jiggle even slightly when everything else seems so solid.
@nyijedi: I removed the cover and snapped it back in place and the click seems to have gone away. You may want to try that also.

dunno why so many exchange phones just for the slightlest problem... I mean, some exchange phones 4-5 times?!! Jesus.. Ur in HK and u wanna go thru the whole Best Buy process just for a freaking mark no one can barely see???

Is anyone else having trouble checking (turning on) their NFC in the Wireless & Network Settings menu? When I try to turn it on, it won't allow me to check it and says "an error occurred". I'd hate to find I have a defective NFC. Anyone else?

Dust under the screen

So I have noticed a fairly large grouping of dust has collected under my screen on the top left corner. Just wondering if anyone else has run into this and how did you get it taken care of?
Sent from my PC36100 using XDA App

ajk511 said:
So I have noticed a fairly large grouping of dust has collected under my screen on the top left corner. Just wondering if anyone else has run into this and how did you get it taken care of?
Sent from my PC36100 using XDA App
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Click to collapse
Happens to a lot of people including myself. I just deal with it since I can only see it during the day in the sun. You can take it to the spring store and they might fix it for you.

jxr94 said:
Happens to a lot of people including myself. I just deal with it since I can only see it during the day in the sun. You can take it to the spring store and they might fix it for you.
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Click to collapse
...or so you think:
http://forum.xda-developers.com/showthread.php?t=948417

I have recently noticed the same thing in the same upper left corner. I switched from my oversized battery and cover back to the original battery and cover to see if that helps prevent it from getting worse.

brandenk said:
I have recently noticed the same thing in the same upper left corner. I switched from my oversized battery and cover back to the original battery and cover to see if that helps prevent it from getting worse.
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Click to collapse
I've been using a different back as well, for the powermat charger. I wonder if that is what caused it. Well, off to the sprint store I guess. We'll see what they say.
Sent from my PC36100 using XDA App

I have the same problem in the upper-left hand corner. I didn't have an extended battery until today. Completely stock, even got the dust while I had my screen protector on. I do notice that my phone has what I think is called "screen separation". Sometimes when I press down on the screen, it feels strange like it is separated. Hasn't affected the operation of the phone, but it's not too big of a deal for me to take back to Sprint yet. I only notice the dust when the screen is completely black and in direct light, too.
ajk511 said:
I've been using a different back as well, for the powermat charger. I wonder if that is what caused it. Well, off to the sprint store I guess. We'll see what they say.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse

I actually noticed the dust under my screen about two weeks ago and have not made it to the sprint store yet. Should I even bother going there or are they not going to do anything for me? I have the Total Equipment Protection as well.

I've noticed dust under my screen as well. What sucks is the dust is right on top of the front facing camera ....maybe this weekend I will take it to the sprint store and see what they say.

Yeah I have it too, also have a blown speaker for the 2nd time -______-. I took it in to get fixed and they gave me a new screen (awesome) but forgot to put a earpiece back in. Looks like im just ignoring the 2nd time i got dust under the screen and gonna fix the rear speaker myself, or try to at least.

If they have any displays in stock, they'll replace it on the spot. Just make sure you tell them you want a brand new component. The store I took it too put a display that was all scratched up and nicked on the edges on my phone as if I wouldn't mind. How insulting!

FingerPrint/Power button

My fingerprint/power button is slightly slanted. I was wondering if this is just me or not. The button is lifted slightly from one end.

i.mac said:
My fingerprint/power button is slightly slanted. I was wondering if this is just me or not. The button is lifted slightly from one end.
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There's a data ribbon on one side that holds it crooked like that. this has already been brought up and pretty much all of them are like that (as far as I know) so I wouldn't be concerned about it.

live4nyy said:
There's a data ribbon on one side that holds it crooked like that. this has already been brought up and pretty much all of them are like that (as far as I know) so I wouldn't be concerned about it.
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You've been a real relief today. Thank you.

This is the first thing I noticed after taking it out of the box. Couldn't believe they wanted it to be like this.
Sent from my MB860 using XDA App

Crooked here as well. The first atrix I had seemed to be straight though. Kind of annoying. Also one side of the screen is slightly lower than the other.

eallan said:
Crooked here as well. The first atrix I had seemed to be straight though. Kind of annoying. Also one side of the screen is slightly lower than the other.
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Click to collapse
Same for me. I had to return my first atrix because of battery issues and it had a straight one but the one I have now is tilted. I don't really stare at it so no big deal to me. At least my battery is performing now.
Sent from my MB860 using XDA App

To add to the build quality issues, I went through 3 units at the store an all had some degree of dust under the screen. I took the one with the least. I took a look at my cousin's unit the other day and it also had a couple of specs under the screen.

BBock9 said:
Same for me. I had to return my first atrix because of battery issues and it had a straight one but the one I have now is tilted. I don't really stare at it so no big deal to me. At least my battery is performing now.
Sent from my MB860 using XDA App
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Click to collapse
Define performing. Mine is still garbage compared to what it should be. That's the same reason I returned the first one.

http://forum.xda-developers.com/showthread.php?t=989042
Sent from my MB860 using XDA App

okay at least im not the only one. a friend of mine thought it was a protective piece of plastic that needed to be peeled off at first. it looked too thick to be something like that so i tested it first to see if it would read my finger which it did so i left it on..
odd that motorola would place it like that

it is an inset reader attached to the board with a ribbon cable, as part of a button. Some sit slightly different than others, it is common on everything that has this type of multifunction setup.
get your OCD under control

digitalallstar said:
To add to the build quality issues, I went through 3 units at the store an all had some degree of dust under the screen. I took the one with the least. I took a look at my cousin's unit the other day and it also had a couple of specs under the screen.
Click to expand...
Click to collapse
id say its less a build quality issue and more a design issue, since the glass isnt glued to the screen. I have myself seen 3-4 atrix, all except one had either major dust or at least 1-2 specks.
and on top a software bug that scared the hell out of me, seeing dead and stuck pixels only in the CAMCORDER mode.

I should consider myself lucky then, no dust and my fingerprint/power button is straight. However, it is a refurbished phone (perhaps one that was returned by one of you!) so they might have taken a bit more care in reassembly. Who knows... Maybe it is best to buy second hand sometimes, or I'm just plain lucky

brendan_orr said:
I should consider myself lucky then, no dust and my fingerprint/power button is straight. However, it is a refurbished phone (perhaps one that was returned by one of you!) so they might have taken a bit more care in reassembly. Who knows... Maybe it is best to buy second hand sometimes, or I'm just plain lucky
Click to expand...
Click to collapse
I have had four refurb atrixs and each one has had a straight fingerprint scanner. All of them at the stores I have seen are slanted. Seems the refurbs are a little nicer in that aspect
Sent from my MB860 using XDA App

Same here ... a little slanted, but then again I hadn't really spent much time looking at the button before!

i never liked the button!!

loose in the lower right corner?

Does anyone's transformer feel lose in the lower right corner (where the clock it)?
when i squeeze the corner, it sort of "pops" like the tab is broken or not flush.
i tried to call asus but the phone number doesnt work???
1-888-678-3688
I am in the US. I got the number from http://service.asus.com/callus.html

What is the return policy of the retailer you bought it from? If you are not satisfied, I'd suggest exploring that.
Bye.

finally got the number to work, OMG, LONG HOLD for 7am EST

Let me know how it goes. I have the same problem.

mines is like that in the top left where thew volume button etc is but i can live with it

Mine creaks and flexes in the upper right corner area, but I only notice it when I hold it with one hand in that area (not often). Sucks that it's not flawless, but I figured there'd be a few things off at this price point, and luckily this is the only thing so far for me.

Yes, please let us know how it goes because mine is loose on the bottom right corner too. I've concidered just crazy gluing it because I figure its not really a defect since it doesn't directly affect the device.

I get the feeling that the edges of the plastic backing are "floating" and the mounts are farther in because around the edges I can feel the backing flex but the bezel is rigid. Im thinking the plastic backing is just a cover and doesnt provide anything structurally.

Just got mine today and the whole right side is movable to a rather high degree. Gonna see if I can get a replacement since it is a little more than what I am comfortable with.

tcjaym said:
mines is like that in the top left where thew volume button etc is but i can live with it
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Click to collapse
I have the exact same problem. Its not worth the hasstle of getting it repaired.

I had the same issue on the left top where the volume and power buttons are. I fixed it by applying pressure with my fingers. there has to be a plasic tab or something cheap that holds it in.I know people got it open by running a guitar pick around the bezel.just try and push the edge thats loose till the tab catches it. be careful!

I also noticed that the plastic "bracket" around the rim of the device is loose on the lower right corner very shortly after I got it. Its a little disapointing, but honestly I forgot about it untill just now when I saw the title for this post, so as long as it doesn't get worse I don't really mind.

I wish mine was just that. I can actually look inside mine while holding with a decent grip if I don't have my MicroSD in. Oh well, Amazon said they will replace it when they are back in stock.

CrunchyDoodle said:
What is the return policy of the retailer you bought it from? If you are not satisfied, I'd suggest exploring that.
Bye.
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Click to collapse
not in stock any longer with target. i got a smoking deal on mine so i wont return it (only looking for an exchange)

jadescorpion said:
I also noticed that the plastic "bracket" around the rim of the device is loose on the lower right corner very shortly after I got it. Its a little disapointing, but honestly I forgot about it untill just now when I saw the title for this post, so as long as it doesn't get worse I don't really mind.
Click to expand...
Click to collapse
sounds like we had the same assembler. heh.
i just keep clicking it because its on my mind.
i called and got hung up on. ill try again tomorrow.

dfin13 said:
Mine creaks and flexes in the upper right corner area, but I only notice it when I hold it with one hand in that area (not often). Sucks that it's not flawless, but I figured there'd be a few things off at this price point, and luckily this is the only thing so far for me.
Click to expand...
Click to collapse
Yep same for me as well
Sent from my Desire HD using XDA App

I and my brother have the same problem, on the left side of tablet, half way down from the top. Mine is not too bad, my brother's is pretty noticeable. He feels it isn't worth returning it, but it's definitely there. As much as I love this thing, I gotta say, quality control on this is horrendous. I expect much more from Asus.

Nexus 7 just showed up from Google Play Aug31, left side of the screen is separating.

I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)

I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.

Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

05GT said:
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.

LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Click to expand...
Click to collapse
They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2

C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.

alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
Click to expand...
Click to collapse
This might work but doesn't help everybody, mine was lifting again after a little bit.

NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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Click to collapse
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.

airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
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Click to collapse
Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone

I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.

Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2

ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
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Click to collapse
Quoted for the absolute truth. :good::good::good::good::good::good:

Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium

I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.

I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.

I'd say if you don't push it down/flex the glass you will be fine.

Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk

Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.