Hi All
Been having issues with our local t-mobile transmitter near my house, after calling them 4 times over a week because I couldnt hear half the calls I made on my desire they switched me to use t-mobile orange.
Then whilst at home my wifi started playing up on my Desire, whilst fine on my laptop. It would connect , then disconnect constantly. The only way to fix it was to revert back to t-mobile as a network carrier.
Any idea why this would be?
thanks
Paul
Related
All,
Are you experiencing problems with the 3G network?
I work in the city near Liverpool Street and for the last couple of weeks I am experiencing problems when logged on to the 3G network.
For example when I dial my mobile it goes straight to my voicemail.
Some of my work colleagues are unable to connect to the 3G data network.
Anyone else experiening this?
If I switch back to the GSM network everything works fine.
I have tried ringing T-Mobile and can not get through to them,
I am using Black 2.5 WM6 and radio 1.41
Thanks
Msuk
not experienced probs
Been OK for me. I use a virgin sim but believe it uses T-Mobile network. Work in same area.
Same problem here in Manchester - 3G has been fine and rock solid until Saturday night and all hell has now broken loose....
Works OK at first, then no calls can get through - datarates are up and down like a tarts knickers (if available at all) and occasionally cell disappears totally. Move into city centre and all is well again :-/
Ruled out a device problem by trying another device
T-Mob are aware there is a problem with 3G at the moment but customer services were unable to point to a resolve time.
In the interim tho (incase you didn't guess) you can force your device onto GSM rather than 3G if missing calls is critical for you when the network's having a play up.
Hey Guys
yeah t-mobile have serious issues with the 3g network at the moment (as of this lunch time). Its there number 1 priority issue and have every one and his brother looking into it.
In the meantime, they have told me to drop my calls down to GSM - in reality this means that you won't be able to make video calls but thats pretty much it.
Start->Settings->Phone->Band-> "Select your network Type" to GSM (from Auto.
London/ Canary Wharf - same problem
Same problem with 3G in Canary Wharf in London - both on Hermes and Trinity. Switching to GSM solves the problem.
Sometimes people can not contact me.
Outgoing calls - people hear me fine, but I can hardly hear them.
Have tried various radio 35, 38 and 41. And various ROM - WM6 and official HTC WM5... Same problem.
Does anybody else have a problem on o2? For the past few days my HD has been very flakey.
o2 are usually spot on in my area, the phone has good signal and what is happening most of the time is ill take a call then after 20-60seconds it will cut off and play the "duur duur" noise.
Is there anything i can further do to trouble shoot this problem and see if its a phone or possible network problem?
same to me
It happens to me too, but in Serbia, with Telekom network operator. So it is regardless of the network. Only thing that comes to my mind is connection setup update that I have recently did. Found out that call is dropping when I change network station cell or type of connection (from gprs to edge or 3G)
I tried to make new connection setup, will report with findings...
This morning, I was unable to connect to Orange's UK network. The 3G signal appeared, the H signal appeared but I could not connect. I reset, twice, I turned the Touch HD off and on (removing the battery, whilst off). This didn't work. I re-ran the connection setup wizard, using the defaults of Orange and UK. This didn't work either....
I logged onto my work wireless network and updated the weather application, then disconnected from it and "Hey presto", thereafter, I was able to access Orange internet.
Naturally, I'm happy it's fixed, but can anyone offer a technical explanation?
Thanks,
Paul
i have been in touch with orange and they have confirmed that their internet and wap sevices are being disrupted in london and the southeast. This started 26th AM and they still cant tell me when it will be resolved, only that engineers are working on the problem as the highest priority.
On a side note 2 of my friends that are on orange still have 100% working data connection while 5 of us are getting nothing! weird
i hope my bill this month reflects the fact that i have not been recieving this service for the last 2 days.
I know that there is a data outage on o2 at the moment, but my touch HD won't even make calls as no mobile service is being received and it just keeps searching for a network. My crappy old k750i that is also on 02 works just fine and picks up the network signal with no problems, so i've no idea why my touch hd won't.
Any suggestions?
Just checked with my HD on O2 all working fine. Data is only available through GPRS at my home location but call and browsing are all working.
I have heard of cell towers going offline and such it may be that your nearest cell is offline and the k750 is using one the HD wont reach. I dont know how good the HD is yet for weak signals maybe someone else will offer some thoughts
Boisee
I have a touch hd with o2. both data and calling features are working fine here. maybe you have a phone locked to another network or maybe your radio is not compatible with your rom, if you have flashed...
Mine's all fine too...
Thanks for your input guys. I'm on the default rom so it shouldn't be a radio issue. Just turned on again this morning and there is still no service at all on my HD, but full signal on my k750
All OK in Leeds.
Possibly your K750i is using GSM and your Touch HD is trying to use 3G and failing, and for some reason not picking up a GSM signal instead. (Or Vice Versa?)
Try forcing your Touch HD to a specific network:
Start > Settings > Phone > "Band" Tab and change the network type to GSM or UMTS, depending on your situation. Then at least you can narrow the problem down to either 3G or GSM.
thanks for your input
I've switched the band from auto to GSM
and GSM/UMTS band to UMTS (2100) + GSM (900+1800) as i think this is what O2 use and there is still no signal
just checked any my k750 doesn't have 3g features. The sim from the k750 doesn't work in my HD either, but the sim from my HD does work in the k750, so both sim cards are working just fine.
I think you might have to start considering the fact that your Touch HD is faulty.
http://service.europe.htc.com/
Sorry bud.
yeah, looks that way doesn't it
I'm not on O2 but I think there may be a setting somewhere where you can specify voice calls get channelled through the 2G network. I imagine if 3G is down (shame on O2) and your voice is being forced through the 3G network, then you wouldn't get voice coverage.
Also, it's worth going to some other area (with known coverage) and trying out there. May be it's just your local mast ?
Have been out and about testing today and it does look like a local issue now. My touch hd seems to work fine in other areas, but won't work at all at home, whereas my old k750 works fine everywhere.
I'm now getting a signal on o2 at home, but can't dial out as it just sits there saying 'dialing' all the time
If you have any friends with XDA's, get them to try from your location (perhaps using your SIM). If they're getting the same experience, then raise a SIM or network fault.
May also be worth playing around with the Phone Settings Menu.
Have just got off the phone with O2, they are saying that my local transmitter is flagged as being down and it should be back up and running by 2-30 this afternoon.
Must be that the reception receiver on my old k750 is miles better than the one in the HD then, as that still shows many bars and can make and receive calls without problem
If you're not getting a connection, then disable 3G, GSM voice calls are pretty much 24/7, excluding emergencies. Routine mast work is carried out during the night hours, and you still usually get an adjacent transmitter. Even during work, you can usually get either one of 2G or 3G.
If you can't connect during the day, that's a sign of mast failure, so unless anyone here is within 20km of you, asking here is unlikely to help. If more than a town is affected, you can be sure there'll be a press release.
If all else fails, call your network, only they will have the latest info. Maybe the mast has a fault which doesn't show up on their systems - unless somebody tells them, they won't know
Hi all,
I have an O2 streak running Stephen 1.1.1 ROM. The phone is unlocked with Rebel sim to work on orange.
I am having very bad 3G connection. I am in a very well covered area and never had any problem with my old HTC touch HD.
There are 50% of times that I cannot connect to the net work. Then I have to reboot the phone for it to work, sometimes more than once. When it connected, the 3G sign turned into H and I can enjoy the full speed. But when the webpage loads and there is no traffic, the H turned back into 3G and it will take forever to reconnect if it will ever connect.
I don’t think the setting is wrong as I never changed anything. I tried following combo
Dell streak + rebel + orange sim = don’t work,
Dell streak + rebel + 3 sim = work
It doesn’t look like there is something wrong with the streak of rebel. Then I tried to put the orange back into my orange touch HD
Touch HD + orange sim = work
Touch HD + rebel + orange sim = work
So now it’s one possibility, orange sim doesn’t work with phones from other network? Is this even possible? Is anyone else been using Dell streak + rebel + orange sim combo can give me some feedback?
Many thanks.
I just thought maybe that Orange's coverage was a bit crap in my area but I've been getting really really poor data service with Orange. I've got an unlocked direct from Dell unit and I was originally on O2 and I could get almost full phone service and full data while in my room in my house (on the outskirts of town and not in the middle of no where), but then I got an Orange contract and thats just gone down the pan. Now in my room I get half phone service and even worse data which seems to only sometimes connect to 3G, all other times its just G, and when it does go 3G, it's really slow and sometimes just non responsive.
So I have no idea whether this is a compatability issue or just poor coverage, though it seems that Oranges network does need to pickup what phone your using so they can register it on their network (so they can issue you a 3G sim instead of a normal 2G sim, which was a joke when my 3G sim card died after the first day of recieving it, only for them to replace it with a 2G one and then refused to replace it with a 3G one, so I had to kick off and insist that they replace like for like....but thats another story) so it could be that since they can't register your phone on the network that you don't have full access to their data service....just a thought!
Keethos said:
I just thought maybe that Orange's coverage was a bit crap in my area but I've been getting really really poor data service with Orange. I've got an unlocked direct from Dell unit and I was originally on O2 and I could get almost full phone service and full data while in my room in my house (on the outskirts of town and not in the middle of no where), but then I got an Orange contract and thats just gone down the pan. Now in my room I get half phone service and even worse data which seems to only sometimes connect to 3G, all other times its just G, and when it does go 3G, it's really slow and sometimes just non responsive.
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The coverage is not the problem as I live in a well covered area. The signal is always 3 or 4 bars.
Keethos said:
So I have no idea whether this is a compatability issue or just poor coverage, though it seems that Oranges network does need to pickup what phone your using so they can register it on their network (so they can issue you a 3G sim instead of a normal 2G sim, which was a joke when my 3G sim card died after the first day of recieving it, only for them to replace it with a 2G one and then refused to replace it with a 3G one, so I had to kick off and insist that they replace like for like....but thats another story) so it could be that since they can't register your phone on the network that you don't have full access to their data service....just a thought!
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This looks like the problem. As when the phone trying to connect, I can always see upload traffic but most of times no download traffic. Even when it connects, it taking much longer than it should be (when the sim is in orange touch HD or using a 3 sim).
Do you have any idea how can I solve this? Is there anything orange can do if I hassle their customer service?
I have no idea my friend, you'll just have to try. I thought maybe it was a signal issue as I am able to get it working (not at full speed but still working) when I'm out in the open in towns or cities. At the moment, I'm just guna wait a while until they have fully intergrated with T-Mobile as they are in the middle of setting up the merge of their masts. I did question that my data service has been crap compared to when I was on O2 and they just enabled me to connected to the T-Mobile masts when I can't connect to any Orange ones, but that doesn't really help not being able to use their data service properly.
The only reason why I'm using Orange is because of the amazing deal I got and that I actually get a phone signal while I'm at work (out in the middle of no where, where as with O2, I could only get 1 or 2 bars until I picked the phone up at which point I would lose it all)
me too, don't want to leave orange as I can't get my current deal anywhere else. I probably just have to get use to the bad connection.