Like me, many of you have send support emails (via their website) to Elocity. And
like me, I'm sure none of you received responses. Well, that has change as of today.
In response to a message I sent them on 05-Jan-2011, I received the following email. I find this quite amusing and still don't expect them to write back:
Thank you for your web-submission. There has been a routing problem on our servers and we have not been able to respond to these submissions in a timely manner. We have since rectified the problem and are working to answer your submission as soon possible. Do bear with us over the next few days as we address each of your queries.
Please be assured that your inquiry will be addressed and appreciate your patience in this regard. We sincerely apologize for the delay in responding.
Meanwhile, you may also check the FAQs on our website where you might find the answers to your query. Please visit http://www.elocitynow.com/support_faqs.shtml
Let us know if you have any other question. Thank you once again
Team eLocity
Call us Toll Free at (800)-206-6423 - CT 9am-5pm M-F
Visit us on www.elocitynow.com and Facebook
Yeah, it is somewhat amusing, I was just posting about the auto replies that started coming today. I think they need to pay Dexter nicely and give him one of each tablet they plan to release. He's given their product more support than they have and doesn't even own one.
sdialect31 said:
Yeah, it is somewhat amusing, I was just posting about the auto replies that started coming today. I think they need to pay Dexter nicely and give him one of each tablet they plan to release. He's given their product more support than they have and doesn't even own one.
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Click to collapse
I couldn't agree more! They should be compensating Dex for all the hours he's put in to improve their a7.
Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Awesome! Yes, please do! It worked for HSUPA, it is worth a shot.
...why would you bug AT&T about a Motorola device? Waste of effort.
Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Presenters:
Greg Wilson, Technology Evangelist, Motorola Mobility
Greg is a Technology Evangelist at Motorola Mobility, helping developers to create the best possible Android applications. Prior to joining Motorola, Greg was at Palm (and its various incarnations) doing similar work for the Palm OS developer community. Greg has been programming since the early days of the microcomputer, and has written software for programmable calculators, IBM mainframes, and an assortment of microprocessor architectures and microcomputer operating systems.
Peter van der Linden, Technology Evangelist, Motorola Mobility
Peter is the Android Technology Evangelist within the Developer Tools and Technical Services team at Motorola. He is not afraid of bugs, and has a collection of several prize bugs (software only).
They work for Motorola.
youareme7 said:
Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Click to expand...
Click to collapse
Make sure to point out the number of people that want this.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
I'm not going to be able to watch and partcipate for this. I would like if someone could record this conference.
Thanks.
Sent from my MB860 using Tapatalk
Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Because AT&T is behind 99pct of the problems with the Atrix:
- No Side Loading - AT&T
- Reduced Speeds - AT&T
- No Root Access - AT&T
Motorola made it pretty clear pre-release they wanted to open up the bootloader, AT&T obviously shut that down.
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
hate_Romania said:
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
Click to expand...
Click to collapse
I doubt it. I asked in their MotoDev forum.
http://community.developer.motorola...trix-App-summit-on-March-29th-2011/td-p/12350
I'm not sure if it would actually do us any good, but I mean i guess it would be worth a try. Who is all gunna be the conference tomorrow??
I think (When it comes to their "bootloader solution") what they meant to say was "We do what we think is right when it comes to working with devs and customers, and will continue to do so in the future". And, what everyone took that to mean was "THEY ARE GONNA UNLOCK THE BOOTLOADER FOR US". I'm not saying I agree AT ALL, I just sometimes try to look at it from both sides.
I definitely want this thing unlocked, but I'm not counting on Moto to do too much about it. Not to say opinions shouldn't be voiced!
No one should be blaming ATT for the locked bootloader. Motorola's Droids (except for OG Droid) all have been locked down and they are on Verizon's network. Feel free to blame ATT for upload speeds, fake 4G, no sideloading, global warming, etc...
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
I second Ririal. Those two that are going to be presenting tomorrow are evangelists, and are going to be pretty in the dark about the situation.
I think the chat will be very interesting. Devs being there should be good for a prediction on where Moto plans to take the Atrix... wonder if we can ask questions in a round about way to see if they slip on how they unlock the bootloader to develop on the phone... lol yea I know wishful thinking this isn't a cartoon or movie lol but one can dream... I'll try and make the chat and see if I can record it for you guys
Sent from my MB860 using XDA Premium App
I have school at that time but can someone do me a favour and bug them about his.
http://forum.xda-developers.com/showthread.php?t=980047
Its common with half the people that unlocked the Atrix.
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Ririal said:
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
Click to expand...
Click to collapse
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
ikenley said:
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Click to expand...
Click to collapse
Absolutely. I saw your petition and have signed it. I'd love to see them, at the very least, give us an answer. We may not like it, but at least we'd have one instead of empty promises right now. No need to get upset about it, though
electronaut said:
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Click to expand...
Click to collapse
THIS THIS
Being able to create/load webtop apps would be an awesome feature that would turn the webtop from an interesting sideshow to a must-have.
I am hesitant to spend anything on the lapdock because I don't think it would be much more useful than the phone itself. If I could throw OpenOffice down on there or something using apt-get then I would totally buy it.
I understand that Moto might want to control the user experience, as nobody is going to be doing any high-powered computation or gaming on it, but third-party apps would be really neat.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Anyone have any interest for a Tab10.1 irc channel?
It'd be on Freenode network...
If a decent response, I'll create one up.
I didn't find a post stating that a channel was created...
I'll go in with you on this... unfortunately, #galaxytab has been registered, but abandoned by rotohammer
Id be down as well.
That goes for me as well.
add me 10charac
I have one on fossnet.info already it's #gtab if anyone is interested but don't let mine stop you from making one on freenode
#gtab on fossnet.info is a channel Rodderik from the Samsung Epic 4G forums and myself have created to chat all things Galaxy Tab whether it's 7" or 10.1". Rodd has a 7" I have a 10.1" and we are both just starting off with the tabs. But it shouldn't be too long before both of us have custom Roms and Kernels for it. So head on over to #gtab on fossnet.info and come and hang and chat with us.
Happy Tabbing