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Okay, so 3 evos bought from sprint.com on launch day.
3 all have light leakage; mine is really bad and also sounds like they're talking though a kazoo!
Called sprint 1800, they said that a sprint store had to put a note on my account.
Went to the closest store they told me could put a note on my account, that store said they couldn't for the evo as it was to new, so they sent me to another store, which was just like the frist one, and the second one sent me farther up the road to the corp store. The corp store said that since we were new custs, we didn't need a note on our account that they should have just sent up 3 new phones without questions, but they put a note just in case.
Came home, called sprint back up, the guy said that they couldn't send 3 new phones out to us because they didn't have any in stock, and to call back when sprint.com had more in stock.
Sprint.com has them in stock, so I called back first thing this morning (2.5 weeks later) and the guy is ready to send them to us, but then he says oh, you have a new account, you have to take them to the store and get new ones because until you're a cust for 3 months we can't bill anything extra to your card.
They sure have some dumbasses working for them.
I want one of the new ones from sprint.com, not the old ones from the sprint store.
Called the sprint store and they said that they have a huge waiting list for when they get more phones in and to call back and get a different person on sprint 1800. :|
I think someone should look into HTC's QA procedures..
Mine has light leakage too, but for 3 of them? Super bad batch lol.
TBH though, it's hard enough to get 1 of these phones.
Did you really think you'd be able to show up at sprint and replace 3 of them at once??
topdnbass said:
I think someone should look into HTC's QA procedures..
Mine has light leakage too, but for 3 of them? Super bad batch lol.
TBH though, it's hard enough to get 1 of these phones.
Did you really think you'd be able to show up at sprint and replace 3 of them at once??
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No, I expected sprint.com to send me 3 new ones like they said they would. They said (over 2 weeks ago) to call them back when sprint.com had more phones in, well this is the first time they have in weeks, so I called back and the guy said that since we were a new customer, that wed have to exchange them at the sprint store.
:|
Hrshycro said:
No, I expected sprint.com to send me 3 new ones like they said they would. They said (over 2 weeks ago) to call them back when sprint.com had more phones in, well this is the first time they have in weeks, so I called back and the guy said that since we were a new customer, that wed have to exchange them at the sprint store.
:|
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Im sorry to hear about your issue, try and call in to account services and demand replacements or cancel. Worst case is and I do know that it would be easier said then done but CANCEL. If you can get them from RS or BB, you would end up saving some money too. I called in and spoke with Tech Support and they sent me a replacement without the fussed.
I bought mine from Radio Shack n my phone has a faulty camera. I've been trying to exchange mine for two weeks n it's been a nightmare for me too. I called sprint customer service n they told me that anyone who demands a replacement now will receive a refurbished phone and to cancel my account with RS n order from Best Buy... So I called BB n of course they said they have no available pre-orders left. So my only option now is to cancel my acct with RS n wait til new Evos will be in stock everywhere (in 3 years lol). Waaack
similar
same thing happened to me. mine has minimal backlight leaking under the home key (now its starting to shine under the other three soft keys) anyway...i went to the corporate store so they could note my account. then for a so called "device exchange" (online orders support) sends me an exchange kit, in which i am to mail my current device when i receive the new one, wich could go past my 30 day thing, wich became irrelevant because the "note" on my account ment that even if the device is on backorder as soon as it becomes available it gets shipped out to me at no cost (LIE) in order for online sales support to send me out a new one i have to pay for it so bassically i return the first device they credit my card back this is also called a refund in most cases. but they call this an "exchange". after paying another $350 they would send out the replacement.
at that point i told the rep, cancel everything because im not paying another $350 so they could send me a device when it becomes in stock. i told her i would contact htc and have this taken care of under the manufactures warranty free of charge. she said she had to check with her supervisors. which she did and she agreed. case closed, i will wait past my 30 day probably around september ill contact htc and have them replace my evo for a mint one because of screen separation from improper manufacturing.
realKURE said:
I bought mine from Radio Shack n my phone has a faulty camera. I've been trying to exchange mine for two weeks n it's been a nightmare for me too. I called sprint customer service n they told me that anyone who demands a replacement now will receive a refurbished phone and to cancel my account with RS n order from Best Buy... So I called BB n of course they said they have no available pre-orders left. So my only option now is to cancel my acct with RS n wait til new Evos will be in stock everywhere (in 3 years lol). Waaack
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actually sprint dot com gets batches every week(dont quote me). as soon as the warehouse gets them in stock they ship out to those who are put on the so called "list"
Oh god. >.<
I started this process today and am already getting the shaft/run around.
Corporate stores is near me so I'll go there directly, and I've been a customer for well over 3 months, and I don't mind waiting for a new batch to come in, so I should have no problem right?
Well I'm going to call back tomorrow until I get someone that knows what the hell they're doing.
If nothing works, will cancel, or I'll threaten to cancel and cause them more headache in the end. I want a new phone and if they don't give me 3 new ones, then they're worse than att.
I'll email the prez office and start *****in.
The corp store said that since we were new custs, they didn't even need a note on the account in the first place. So the people are order support are either dumbasses or don't want to exchange them, so they give you the run around.
To all the forum readers. First off this is my first post so b kind please. A friend of mine had a similar problem with Verizon. He tried and tried to get his problem resolved with them directly. After having no luck, he called the consumer protection agency. They in turn contacted verizon. After a week, they filed a lawsuit against verizon and within a week verizon had his problem resolved. I dont know if this could help you guys out but thought i would throw it out there anyway. Hope this helps. Unguided
I would just cancel while you're in your 30 days. Obviously the local Sprint stores in your area suck and have terrible customer service..
Don't be stuck with 3 phones you find defective. at the point you're at now i dont even think i would try to exchange anymore. i would just walk in and cancel.
maybe its a blessing in disguise and you will end up with a nicer phone a little later on.
Ok guys.. I've been on the same boat for the past 3 weeks... I got my evo from RS on launch day. I've had dead pixels and screen separation. I finally got a call from store manager today saying that Evos are still on backorder but Sprint has released a few for new customers with issues... cmon guys you have to understand that Sprint is dependant on HTC for these devices..HTC is to blame here. We shouts get Consumer agency on their arse. This QA is really hurting their pockets too. I'd rather wait a month and get a fully repaired evo, instead of a crappy fast fix... Look at the bright side at least we don't have to hold our phones a certain way in order to make a call... lol
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Sent via the XDA Tapatalk App
The sprint store I went to offered me a refurb or said i need to go out to one of the sprint repair centers. (went to return the evo because of the light leak and screen lag)
Called sprint tech support, explained the situation. He put me on hold while he called the store, then came back on the phone and said the store manager has a new one for me I could pick up before they close.
Anyway, as I was walking in he opened the cabinet and pulled out a new one and set in on the counter, then set it all up and I did the exchange
The sprint store people there are not very personable. They don't strike me as the best type of people to be giving support.
Anyway, I'm happy yet again
The one I got is an 003 novatek, doesnt have light leak yet . The other line we got on launch day is an 003 epson (i think it's an epson because it looks very different from mine, although i haven't actually checked dmesg) - and that has no light leak issues like mine did.
Just offer to make the sprint guy one of those badass carbon fiber covers you're pimpin maybe you get a nice discount code thrown on your account too
Several people were asking what comes with the Charge that is being offered as replacement and what do you have to send back. Here is a list of each item that i received today from big red.
In my Fed Ex box, i found a new droid charge kit (the box they come in new) and the activation guide for 4g phones.
In the Charge kit, i found a user manual, the new device, battery, AC ->USB adapter with a USB sync cable (yay!), and a $25 samsung media hub credit code. The phone DOES have the preinstalled 32gb sd card included!
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
The agent stated that you are NOT required to return your old SD Card or any cases or accessories. I asked if they required the used battery and phone backing (you keep them with normal replacements) and she could not give me an answer.
I have to say that i am more than pleased with this offer and am very satisfied myself. Hope this helps!
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
bobthesalesclerk said:
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
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LMAO its not the most attractive device.
foister82 said:
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
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Just an FYI, my closest corporate store is ~45 miles away. I called my nearest 3rd party store (Wireless Zone) and they sold me the 4gLTE sim card for $5, and activated it. It would have been free at the VZW store, but not worth the 90 mile round trip in my case.
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
if you got your fassy on contract it will have a 1 year manufacturers warranty. I have heard though that if you call tier 2 and complain enough they will offer you at the least a incredible 2 or dx2 no matter where you got your fassy... worth a shot either way
I bought mine through eBay roughly 2 months ago and they never once asked how I purchased it. They were really apologetic and asked if I was interested in a different device or to wait until an update was put out later this month. Of course I took the new phone
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
PeterGunz said:
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
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I think they made it a policy to replace with other models on 7/8. Its pretty amazing that they'd even replace with such new models.
tk1o48 said:
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
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I bought mine at Best Buy on Black Friday and they allowed me to do the replacement. The second time I called to tell them which phone I wanted, the woman told me that they could only replace it with another Fascinate, now that they were back in stock. So I rejected the replacement and called back, got a different rep who honored the original offer. I took the Inc2. Don't really like the look of the Charge even though I love the screen and potential 32GB card (lol), but we don't have 4G where I live and since it doesn't extend your contract, I figured its still a nice deal.
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
So if yall are getting inc 2's and charges as replacements and say your upgrade date is in 2 months, could you still upgrade to something else?
woolster22 said:
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
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same.
Charge will be here on Wednesday (approximately).
Got my charge ordered today, be here tuesday.
Sent from my I500 using XDA App
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
jamesnmandy said:
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
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First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
It depends on the rep you get. Some say they have to troubleshoot it with you, even if there are notes that you have already done so. The first rep I spoke to, told me that she could only replace it with another Fascinate. I declined and called back. It was with the second rep that I was given the choices. It all depends on if the rep you speak with knows about the problems with the phone.
anoninja118 said:
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
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I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
jamesnmandy said:
I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
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they can't but I was told they know the last time you did a *228 prl reset, my phone didn't successfully complete it (don't know why) and I was immediately transferred cuz she probably thought that was the problem
blazing through on my VZ Droid Charge
Anyone have any experience returning phones with physical damage? I have a cracked screen, phone works fine and I did talk to them a long time ago about the issue so it should show up in the account. Do I have a shot?
So I received my phone on December 10th and already I had like the lamest issue in the world with it this past Sunday. I woke up and it just wouldn't turn on. When I plugged it to the charger, there was just a red light. I did everything that I knew. Nothing worked. Searched forums and no one had a real fix. So I contacted google and they're sending me a replacement. Fine.
The isn't supposed to cost me a dime (per what was told me by the representative), yet I'm missing $350.00 out of my bank account while they "hold" the money. Fine and dandy, but I didn't prepare to have a surplus of money for them to hold. I have some real big boy bills coming up that I need to take care of with my next paycheck on Friday. They've had my money since Sunday and I'm like broke right now... Brought in NYE without being able to do much because google has (is holding) my money.
Car? Repo'd. Credit cards? Suspended. House? Evicted.
But I'll have a shiny new Nexus 4 to show off at the shelter in six months when they decide to ship it.
Seriously, does anyone know how long they'll have a vice grip on my cash?
They'll hold the full amount of the replacement phone until the defective phone is returned to them and likely a day or two for processing after that until the funds are released on your CC.
morejaylesswar said:
So I received my phone on December 10th and already I had like the lamest issue in the world with it this past Sunday. I woke up and it just wouldn't turn on. When I plugged it to the charger, there was just a red light. I did everything that I knew. Nothing worked. Searched forums and no one had a real fix. So I contacted google and they're sending me a replacement. Fine.
The isn't supposed to cost me a dime (per what was told me by the representative), yet I'm missing $350.00 out of my bank account while they "hold" the money. Fine and dandy, but I didn't prepare to have a surplus of money for them to hold. I have some real big boy bills coming up that I need to take care of with my next paycheck on Friday. They've had my money since Sunday and I'm like broke right now... Brought in NYE without being able to do much because google has (is holding) my money.
Car? Repo'd. Credit cards? Suspended. House? Evicted.
But I'll have a shiny new Nexus 4 to show off at the shelter in six months when they decide to ship it.
Seriously, does anyone know how long they'll have a vice grip on my cash?
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That sux, didnt realize google holds the money for an RMA, most times I've ever RMAed a device they ship the new unit, then if the old one isnt received in 30 days they would charge you the full amount for the new one.
This is a common misconception. Google didn't take your money. What they did was to submit an authorization for the charge, to ensure that you could pay for the replacement if you didn't return the original. Your bank/credit card company, when they receive an authorization, puts a hold on that amount so that when the actual charge comes through, they can pay it without causing you to go over your credit limit.
In this case, Google will never submit the actual charge, assuming you do return the original unit within the allotted time, and eventually your bank/credit card company will release the hold and your available credit will go back up. How long they keep the hold in place is determined by the bank/credit card company, not by Google. You should call your bank/credit card company and explain the situation; if you're a good customer, they'll probably either release the hold or give you a temporary bump in your credit limit to cover that amount.
Just did an RMA a week ago using my Bank of America checking account, they held the 350 for exactly 3 business days, then the funds became available again. You then have 21 days from the day you receive your replacement device for the device to back in LGs possession, hope that helps!
djkinetic said:
That sux, didnt realize google holds the money for an RMA, most times I've ever RMAed a device they ship the new unit, then if the old one isnt received in 30 days they would charge you the full amount for the new one.
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That its so insecure for google, you can report your credit card as stolen, new number and done, google cant take your money out.
---------- Post added at 04:39 PM ---------- Previous post was at 04:35 PM ----------
chicotunner07 said:
Just did an RMA a week ago using my Bank of America checking account, they held the 350 for exactly 3 business days, then the funds became available again. You then have 21 days from the day you receive your replacement device for the device to back in LGs possession, hope that helps!
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Sorry but im a little noob in RMA terms, when you RMA, The replacement phone its just for use it while LG its reparing the Original??
Sh*t
Count yourself lucky if they actually have replacement phones available. I ordered a replacement phone around November 29th and didn't get it until DECEMBER 21st. They held that $350 'hold' on my account until well after Christmas because they had no way of holding off on the charge until my warranty replacement shipped. It was kinda sh1tty.
Ironically I did the warrant replacement because the headphone jack on my original N4 was extremely quiet - as was the replacement unit's. I guess Google wants their premier device for accessing music and movies on Play to have about half the volume of a Galaxy Nexus.
What if the cc expires while they are holding the money back?
Lownita said:
What if the cc expires while they are holding the money back?
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The bank will honor any holds placed before it expired. Same thing if you cancel the card all holds placed before you canceled will be honored.
kzoodroid said:
The bank will honor any holds placed before it expired. Same thing if you cancel the card all holds placed before you canceled will be honored.
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False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
For those of you that went through the rma process, when you ship out your defective device did you get a tracking number and is the package insured? im just worried that if the package gets lost of stolen during its trip back to google, then you end up paying for both phones?
D3m0x said:
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
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Well my cc expired on 12/12 and at that point Google would have still been holding money back for RMA, but the device is on its way back, so what should I do?
Thanks!
Lownita said:
Well my cc expired on 12/12 and at that point Google would have still been holding money back for RMA, but the device is on its way back, so what should I do?
Thanks!
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Well, at the bank where I work (In credit card department by the way lol) When your cc will expire, we create another 1 month before the expiration day, and, when expiration day comes, the system transfer all your charges to the new one and close the old cc, with the hold ammounts, when the comerce charges the old cc the bank refuse the charge but, inclute it manually to the new one.
D3m0x said:
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
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thats what I said so i don't know why you quoted me
Update:
So, I sent back my Nexus 4 via UPS with their packing and they released the money... I was a bit late on my bills, but I did call my creditors and let them know the situation, so I was fine on that end.
I was told by the rep on the phone that I would hear something back from google within 5 days regarding my device. They would at least let me know the status and how long it'd take to get a new device. Fine. I waited a little over a week before I decided to give them a call back today because I hadn't heard anything. I am right now without a phone and I'm paying for T-Mobile's service. Not Magenta's fault and they still expect their full payment money on time, even if I only used the service for a week.
Anyway, after I called Google today, I was told that they'd figure out how long it's going to take so that I can plan around not having a phone. The rep was really courteous, so I have nothing bad to say about her. Low-and-behold, within 5 minutes of getting off of the phone with her, I get push notification on my iPad telling me that Google has charged me another $349.00! Now... Why this time? I dont have my warranty device or my original device! Why am I being charged now?
I called Google again and they don't have an answer for me... So, again, I am without my money because I didn't plan on having a surplus in my account to deal with Google.
This is like the biggest headache I've ever had to go through with getting a phone.
The sad thing is that I actually REALLY like the phone... and that's coming from an all-device-apple-user.
I just want my money back into my account and my Nexus 4. Is that too much to ask? Okay, I can wait for the Nexus 4, but can I have my money?
chicotunner07 said:
Just did an RMA a week ago using my Bank of America checking account, they held the 350 for exactly 3 business days, then the funds became available again. You then have 21 days from the day you receive your replacement device for the device to back in LGs possession, hope that helps!
Click to expand...
Click to collapse
THAT was my understanding of this whole process. Now I hear from GOOGLE that I was wrong. The rep tells me now that.. "Why would we send you another device without receiving ours back? Then you'd have two devices in your possession and we'd have nothing." Does she not understand that they'll have my money in their possession? Like, the hold can turn into a charge and they can go ahead and charge me for their missing device.
That's how ANY warranty replacement has worked in my entire life:
Step 1: Call for warranty device.
Step 2: Warranty device is ordered and sent.
Step 3: Receive warranty device.
Step 4. Send back old device within allotted timeframe or risk being charged for the warranty device at full price and whatever inconvenience charge they company adds.
Not with Google, I guess... They just charge all willy nilly until you're dead broke without a dollar in your account.
Woke up this morning and Google shipped my device after a a long day of calling about this second hold and how it put me in overdraft. I was sent an email, in which I replied to them detailing my frustrations in a calm and courteous mannor... The next email I got back from them was a shipping email.
While I'm happy, that kind of leads me to believe that they are just being jerks about this phone. They just had one magically ready to ship after what I had gone through yesterday? I wasn't expecting nothing more than a "We're sorry. You should be expecting your shipment within 6 to 8 weeks." I wouldn't've even been mad about that. All I wanted was a timeframe so that I could plan around not having a phone.
This thread has gotten way off topic. I'm sure it'll be closed now. LOL!
THANKS EVERYONE.
D3m0x said:
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
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I also work at a bank. If someone wants to close their card they don't really need to give a good reason(damaged / stolen work well), we will resend a card with a new number or the same depending on why they're closing it. Not sure what you mean by you can't just cancel your card, I close cards quite regularly per customer request.
kristoff125 said:
I also work at a bank. If someone wants to close their card they don't really need to give a good reason(damaged / stolen work well), we will resend a card with a new number or the same depending on why they're closing it. Not sure what you mean by you can't just cancel your card, I close cards quite regularly per customer request.
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But all hold backs will be transferred to the new card, although I have not yet updated my card number in google wallet, right?
kristoff125 said:
I also work at a bank. If someone wants to close their card they don't really need to give a good reason(damaged / stolen work well), we will resend a card with a new number or the same depending on why they're closing it. Not sure what you mean by you can't just cancel your card, I close cards quite regularly per customer request.
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Click to collapse
Look, when you report your cc broke or stolen, then bank gives you other card with other number, BUT all the credit history moves to the new one, including the hold ammounts..
So I went to T-Mobile to return my note 7 today. The guy at first tried to get around telling me I could exchange it for any of their phones in store, he really just wanted to take my note 7 and leave me with nothing.
I informed him of my knowledge of my options, and we decided on swapping it out for an s7 edge that would be able to trade right back in for a new note 7 on arrival.
(I am a huge fan of the note 7. But I find myself being to anxious about it exploding on me. I'm under the general impression that they tend to explode more often if not exclusively when charging. So I monitor it when it charges. My device is an SDI device that was manufactured in China).
The rep informed me that he would be crediting back the $150 down I put on the phone (I'm on the original jump program) and that I would have to pay in store $74 for the taxes of the s7 edge. Wtf? I told him that I will not be paying the $74, and that they can credit me back $80 instead of $150 at best. He said that it wont work that way.
I'm not hard up for money, but I am hard up for good honest service. I refused to be out $224 for 8-10 days because I got duped into buying a grenade phone.
Long story short, the rep basically told me that's the only option. I told him that it was ludicrous and that I plan on switching service providers and he stated that his friend works at ATT and that they have the same policy and that I was unhappy I should switch to another company.
So, after all the bs I said whatever, I really have no options. So I took the s7 edge and paid the additional $74 for a phone I didn't want.
I left and called the tmobile note 7 recall hotline. The woman I spoke with was great. She couldn't believe the experience I just had. She credited my phone bill the $74 dollars they charged me for the s7 edge and she directed me to go back into the store and get my note 7 back and I could deal with her thru the mailer program tmobile has set up cuz I guess they can't enforce in store policies. Wtffff
So I go back in. Tell them what she told me. They are like wtf. And I'm like I'm not leaving without my note 7. The note had already been inventoried as a go back to manufacturer. So they said I can't have it. I told them I didnt care and that they need to figure out a way to get my exploding phone back to me. I ended up recalling the hotline and my call got escalated to some corporate manager and she informed the store to do whatever they could to get me my note 7.
So they ended up telling me that they were going to call the note 7 a loss in their inventory. The note 7 will not exist in my account. It's like I never had it they said. Wtf. It has a fat sticker now on the back of it calling it voided merchandise lol! They took the s7 edge back and credited my card the $74 back. And the guy made a sly comment about how I should sign a waiver that if the phone burns up that tmobile is not responsible. Yea right dude.
Yea. I get it. I should turn the phone in. It might burn me up in the middle of the night. I tried. And they tried to scam me. No way. Not cool. Figure your s*** out tmobile.
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Why would I want to pay $74 for a device I never wanted to buy? It's not about $, it's about tmobile along with Samsung doing the right thing. Why should I - the consumer - be further inconvenienced by having to pull out any more money whatsoever for a situation I shouldn't be in?
The sticker is removable btw.
I have not "won" nor did I state I "won" in any matter. Anybody who had purchased the note 7 has officially lost. I was just sharing an Interesting experience that I had.
Thank you for expressing your opinion, I hope you feel heard.
Sent from my SM-N930T using Tapatalk
DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
No offense but I work for Toyota and take for Instance the air bag recall that's been going on that is a safety recall and if parts are not available you will get a loaner vehicle free of charge to drive till your replacement parts are available no questions asked and no rudeness from the service advisor. So how is this any different? You should get a loaner phone with no hassle and no rudeness from the sales associate behind the counter..
Sent from my SM-N930T using XDA-Developers mobile app
Shaffer678 said:
No offense but I work for Toyota and take for Instance the air bag recall that's been going on that is a safety recall and if parts are not available you will get a loaner vehicle free of charge to drive till your replacement parts are available no questions asked and no rudeness from the service advisor. So how is this any different? You should get a loaner phone with no hassle and no rudeness from the sales associate behind the counter..
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
It'd be nice to get a straight answer.
Sunday I went to a T-Mobile store to inquire about a loaner. I was told to call customer service, which I did. They told me it should have been handled at the store, but they ordered a loaner for me.
What I haven't yet received is the acknowledgement email I was told I'd get.
I work for a GM dealership and when the key/lock cylinder recall came down, there was confusion as to what our responsibilities were. Some customers wouldn't wait for parts availability and insisted on a loaner car. Finding rentals was rather difficult during that time period.
DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
You obviously are not looking at this from a neutral stand point, you're just wanting to argue. Look at it from the shoes of OP.
douger1957 said:
It'd be nice to get a straight answer.
Sunday I went to a T-Mobile store to inquire about a loaner. I was told to call customer service, which I did. They told me it should have been handled at the store, but they ordered a loaner for me.
What I haven't yet received is the acknowledgement email I was told I'd get.
I work for a GM dealership and when the key/lock cylinder recall came down, there was confusion as to what our responsibilities were. Some customers wouldn't wait for parts availability and insisted on a loaner car. Finding rentals was rather difficult during that time period.
Click to expand...
Click to collapse
They didnt order it for you. I had the same thing happen. Sunday I was told i'd receive an email or message with tracking. Yesterday I called to confirm and was told nothing was ordered so I contacted t-mobile on twitter and Kelsey helped me. They found a corporate store near me where I picked up the loaner s 7 edge yesterday. At first they wanted me to pay taxes which I refused so they just put it down as a jump on demand. It store it went down as a jump on demand but Kelsey made the account noted that it was a loaner and once the note 7 comes in I will be contacted. Contact t force on twitter for help.
---------- Post added at 01:41 PM ---------- Previous post was at 01:33 PM ----------
DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
The problem is no one is on the same page. Samsung tells you one thing, T-mobile tells you one thing, and each individual store tells you something else. Over the phone I was told I had to go the store where I bought my screen protector for a refund. I go to the store and they tell me I have to go to a corporate store. I go to corporate and they dont know what I am talking about. I got a bill credit via t force on twitter. It should be easy to get a refund and loaner phone/exchange phone at any T-mobile store or online but in this case it seems like the most people have no idea what they are doing. Hell when I originally called sunday I had to read to the service agent T-mobiles own new policy regarding loaner phones due to the Note 7 issues. He at first told me I was past 14 day exchange policy. This is a serious issue and more phone keep exploding by the day. Yes it seems like there is a lackadaisical attitude when dealing with returning/exchanging.
DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
Just because someone does not want to be turn sideways by associate who do not know what they are talking, does not mean someone is hard for money. The way he acted no way implied financial circumstance is a factor in play. I have spoken with multiple associates in stores as well as reps who said you do not pay the taxes upfront. If I go into the store and someone says I do and tells me to go ELSEWHERE if I do not like their business, it WILL become a problem.
Sorry OP that you went through that...honestly right now no one knows their left foot from their right at Tmobile on how to deal with Note 7...some would even try to convince you to keep it and have it stored away. The associates are as clueless as they come and the tmobile store I went to I did not even stick around to make the exchange...they were loud obnoxious and were busy correcting everything I say even if I wasn't talking to the associate across the room...if I say recall he would run down and come and correct me. If I ask question about the water resistance he would dive across the store to come and put his opinion...and at some point were treating me like I do not know wtf i was talking about as far as the handling of the note 7 from both samsung and tmobile. Told them bye
garymachete said:
So I went to T-Mobile to return my note 7 today. The guy at first tried to get around telling me I could exchange it for any of their phones in store, he really just wanted to take my note 7 and leave me with nothing.
I informed him of my knowledge of my options, and we decided on swapping it out for an s7 edge that would be able to trade right back in for a new note 7 on arrival.
(I am a huge fan of the note 7. But I find myself being to anxious about it exploding on me. I'm under the general impression that they tend to explode more often if not exclusively when charging. So I monitor it when it charges. My device is an SDI device that was manufactured in China).
The rep informed me that he would be crediting back the $150 down I put on the phone (I'm on the original jump program) and that I would have to pay in store $74 for the taxes of the s7 edge. Wtf? I told him that I will not be paying the $74, and that they can credit me back $80 instead of $150 at best. He said that it wont work that way.
Click to expand...
Click to collapse
This happens with all carriers. The best way is to return the device in full. This way you get your tax money up front. Then purchase the new device. Otherwise the carrier will want to hold on the tax from the old device to return to you in later time. While taking tax for the new device. I ran this with with AT&T, Verizon, Sprint and T-Mobile.
I am going to wait for the new "S" (Safe) version of Galaxy Note 7 and do even exchange. No tax issues with that. And yes, the China T-Mobile version that I have charges (even fast charge) very cool with touch. So I feel safe to wait for the "S" (Safe) version of Note 7 before returning my current Note 7.
thegameksk said:
They didnt order it for you. I had the same thing happen. Sunday I was told i'd receive an email or message with tracking. Yesterday I called to confirm and was told nothing was ordered so I contacted t-mobile on twitter and Kelsey helped me. They found a corporate store near me where I picked up the loaner s 7 edge yesterday. At first they wanted me to pay taxes which I refused so they just put it down as a jump on demand. It store it went down as a jump on demand but Kelsey made the account noted that it was a loaner and once the note 7 comes in I will be contacted. Contact t force on twitter for help.
Wonderful.
I'm willing to cut a little slack here. Neither Samsung nor T-Mobile is used to recalls of this magnitude. The "shut them down" order is less than a week old. I can even understand that there's not enough stock to provide loaners. But for gawd's sake, don't do a Hillary and lie to me.
Click to expand...
Click to collapse
I just went through the process of returning my Note 7 in the store last night to get a Galaxy S7 Edge as well.
What is clear from my experience is this:
1. T-Mobile Store Reps were not properly trained on how to address the different return scenarios. I.E. Jump 1 , Jump 2 or Jump On Demand returns and credit for the faulty device.
2. They were not made aware of the $25.00 Account Credit that would be applied for the inconvenience of having to wait on a replacement which Samsung/T-Mobile informed their customers about.
3. They were prone to make mistakes because of the above which extended my visit to the store by 1 and 1/2 hours when the transaction should have been 30 minutes.
4. They had to call customer care to fix issues on my account as result of errors made during the exchange.
They did tell me the following:
1. I could claim the Gear VR promotion for the Galaxy S7 Edge promotion currently going on(Nice)
2. I would have my Jump On Demand reset completely so that I will have 3 JoD 's on my account after I get my Note 7 (I used my first JoD on the Note 7)
3. New phones would be arriving to their store in 2-3 weeks from yesterday and I would be called when that occurred.
While the experience was long and frustrating in the end I left with my temporary device, No out of pocket cost and happy in the thought that hey I get a Gear VR for free for the inconvenience.
The information below was provided to me directly from the in-store rep as I was curious:
Why did I not have to pay any money out of pocket?
Because I used Jump On Demand.
What is the difference between Jump1 , Jump2, Jump On Demand?
Jump 1 - 50% of device has to be paid off +Taxes + 10.00 a month fee.
Jump 2 - 50% of device has to be paid off + Down Payment + Taxes
Jump On Demand - Taxes and full Price of device are rolled into a monthly payment and you can Upgrade 3 times per year
DeadPhoenix said:
I just went through the process of returning my Note 7 in the store last night to get a Galaxy S7 Edge as well.
What is clear from my experience is this:
1. T-Mobile Store Reps were not properly trained on how to address the different return scenarios. I.E. Jump 1 , Jump 2 or Jump On Demand returns and credit for the faulty device.
2. They were not made aware of the $25.00 Account Credit that would be applied for the inconvenience of having to wait on a replacement which Samsung/T-Mobile informed their customers about.
3. They were prone to make mistakes because of the above which extended my visit to the store by 1 and 1/2 hours when the transaction should have been 30 minutes.
4. They had to call customer care to fix issues on my account as result of errors made during the exchange.
They did tell me the following:
1. I could claim the Gear VR promotion for the Galaxy S7 Edge promotion currently going on(Nice)
2. I would have my Jump On Demand reset completely so that I will have 3 JoD 's on my account after I get my Note 7 (I used my first JoD on the Note 7)
3. New phones would be arriving to their store in 2-3 weeks from yesterday and I would be called when that occurred.
While the experience was long and frustrating in the end I left with my temporary device, No out of pocket cost and happy in the thought that hey I get a Gear VR for free for the inconvenience.
The information below was provided to me directly from the in-store rep as I was curious:
Why did I not have to pay any money out of pocket?
Because I used Jump On Demand.
What is the difference between Jump1 , Jump2, Jump On Demand?
Jump 1 - 50% of device has to be paid off + Taxes + 10.00 a month fee.
Jump 2 - 50% of device has to be paid off + Down Payment + Taxes
Jump On Demand - Taxes and full Price of device are rolled into a monthly payment and you can Upgrade 3 times per year
Click to expand...
Click to collapse
Your jump 1 description is wrong, you don't have to pay 50% of the device off. I just jumped to the note 7 from the HTC 10 and they paid off the $594 I had left on the HTC 10.
Sent from my SM-N930T using Tapatalk
I think there is a lot of confusion. I called regular Customer service and they told me to go to the store and that they couldn't do anything. I went to the store and they wanted me to do an exchange. I clicked on the link T-Mobile sent in an email and it instructed that I could call a too free number so I did. They immediately initiated an order for a S7 edge loaner to be shipped overnight. I had to sign an EIP but was instructed that all I would receive a credit on my bill for the EIP charge until the new Notes come in. When they come in, I will be offered the option to keep the phone and have my lease payments credited to the EIP or I could exchange it and the Note 7 for a new Note 7. I was told to power down the Note 7 and wait for further instructions. The rep told me that more than likely if the new phones come in soon, I will return both phones in the exchange and if it takes a while they will send me an email instructing me how to return it. There was no charge.
Problem is that stores are treated separate. I have heard other stories that some people are only being offered J series phones at the stores. Problem is that this is a mess and give the Tmobile a break. It's a Samsung problem and the US carriers are not receiving info or distributing info fast enough. It is a priority to get the phones returned. Bottom line is that any problem this serious is going to cause confusion.
Be patient and if you don't like it go to another carrier. It's your right.
Sadly this note 7 fiasco just brought out the bad in Tmobile reps and store associates.
Lancerz said:
Your jump 1 description is wrong, you don't have to pay 50% of the device off. I just jumped to the note 7 from the HTC 10 and they paid off the $594 I had left on the HTC 10.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
You're Correct. I used strikethrough as this was inaccurate information.
yea i called and there exchange sounds like crap so i didnt do it.
If my phone blows up ill be sad but ill also sue samsung.
They really messed up and this program doesnt work like it should.
I wouldnt trade my phone in for a s7 edge which i just had and they took in the jump program. Only owe like $100 on it. So that would mean me losing money and having to pay full price for a phone i already had.
So i am keeping my phone and when they get new notes in. Ill walk in there and hand them my old one and get a new one free of charge. IF it doesnt go down like then there will be problems.
Hi everyone. New to the forum and wanted to put in my 2 cents. I went ahead and called T-Mobile for a loaner phone. And this is the general details:
Choose any phone you want for loaner phone.
They will overnight NEW loaner phone free of charge.
No charge for use of loaner phone and they will stop billing for the note 7.
Keep the the defective note 7.
Once new note 7 is in stock you bring in loaner phone and defective note 7 for exchange for new note 7.
Easy process.
Do not and I repeat do not do this in a T-Mobile store. They will mess everything up. Call customer service.
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Should be charged for nothing. This is why I was upset. Also, the guy laughed at me when I asked for compensation for the case I bought from Amazon. No where have they said that the accessories need to be purchased thru tmobile, just that they will refund all accessories bought for the device.
Sent from my SM-N930T using Tapatalk
garymachete said:
Should be charged for nothing. This is why I was upset. Also, the guy laughed at me when I asked for compensation for the case I bought from Amazon. No where have they said that the accessories need to be purchased thru tmobile, just that they will refund all accessories bought for the device.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Based on the wording you are correct. They are assuming you paid the T-Mobile Accessory price
fishfinder333 said:
Hi everyone. New to the forum and wanted to put in my 2 cents. I went ahead and called T-Mobile for a loaner phone. And this is the general details:
Choose any phone you want for loaner phone.
They will overnight NEW loaner phone free of charge.
No charge for use of loaner phone and they will stop billing for the note 7.
Keep the the defective note 7.
Once new note 7 is in stock you bring in loaner phone and defective note 7 for exchange for new note 7.
Easy process.
Do not and I repeat do not do this in a T-Mobile store. They will mess everything up. Call customer service.
Click to expand...
Click to collapse
That has not been my experience and I've been on Twitter with them all day.
1. I went to the local T-Mobile store Sunday inquiring about a loaner. They said I needed to call Customer Service.
2. I called Customer Service on Monday. They said the store was wrong but she'd order me a new phone. After repeatedly telling the agent I wanted a S7 Edge, she drew the EIP up for a S7. I was told by the agent there would be a confirmation email.
3. I got on Twitter this morning after I had not received the confirmation email. Four and a half hours later they found the contact information. The sent me an EIP to be electronically signed.
4. Before I signed the EIP, I had asked to make sure the phone they'd send me would be a S7 Edge.
5. They asked me if I had signed the EIP. I thought that was part of the process and signed. They then told me I'd be stuck with the S7 since somehow they can't tear up electronic forms.
6. I sent them several long missives detailing my tale of woe. I also told them... nicely... to shove their S7 up their ass and that I'd roll the dice with the Note 7.
7. Nine hours later, I'm still waiting for their next move. If they don't come off a S7 Edge, I'll wait for the replacement phone they expect in a week or so.
8. I would be on the hook for paying for the S7 and the Note 7 unless I turned in the Note 7 for full credit.
Update: They are shipping a S7 to my house tomorrow. I told them I would return it immediately. If there was another option, I'd cut T-Mobile loose in a New York minute. The trouble is, they're all whores.
Update 2: The S7 didn't ship. Back on Twitter. After an hour, they told me they would overnight a S7 Edge and to refuse the S7. I told them I work for a living and that my apartment complex signs for deliveries at the office. I couldn't ask them to figure out which one to refuse. Their next move was to ask me to call the "temporary device support line." Out came the snark. I explained yet again how I had spent 45 minutes in the store, 30 minutes on the phone, nine hours on Twitter and now they wanted me to spend god only knows how long on hold. That apparently got someone's attention.
The semi final result? They would follow the tracking on the S7 and put a call back on it. They would overnight a S7 Edge. They would issue a $50 credit to my account and I would pay nothing for either the S7 Edge or the Note 7. I won't have to go to the store until replacement Note 7s are issued.
So,
I purchased my oneplus 5 in less than an hour after launch and I put the welcome kit (which was discounted) in my cart so I could get an extra charger and a case to protect my phone. I was trying to checkout in a hurry and I saw that as I was trying to checkout the kit said out of stock, but I thought it would go ahead and charge me and send it to me when they got back in stock. I honestly was thinking the phone was about to sell out and wanted to get my purchase through.
So after my order was complete, I tried to go back and take time and noticed all the cases were "Out of Stock". In less than an hour after the phone launched (crazy right).
But then the day after launch everything was magically back in stock
But now to buy a case from Oneplus, you have to pay $30 or some idiotic price for shipping, unless of course you spend over $100. Seriously? And there are almost 0 cases to buy anywhere else.
This is my first time dealing with Oneplus. I do like the phone but the way this company handles launches on top of everything else I've read about them in the past is starting to make me wonder how this experience is going to go.
I could easily return the phone for a full refund, then buy another one, get the $20 discount on accessories and free shipping.. But I think that's stupid to have to go through all that. They should make things right for day 1 launch buyers Right?
I completely agree with you . Its frustrating that the cases were out-of-stock. After hammering away for an hour I did manage to get the car charger but seriously, they should offer free shipping (not expedited) for accessories. It's not like they are cheap.
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Same problem here
I was looking to buy 2 phones, one 6bg and one 8gb
I got to the checkout, having put the bundles and the phones in my cart.. and the bundles were out of stock... so i went back and removed them.
When i came back my 8gb was out of stock...
I ended up getting 2 6bg phones, now they are plenty good enough, but ... it was frustrating for sure
I've order over 6 phones over the years from oneplus, my last order was yesterday. I forgot to add a case to my order, so an hour later I contacted them to see if they could help me with the shipping. They said they couldn't, I was a bit irritated considering that I have spend a couple thousand on phones and they wouldn't help me. It was my mistake though, still kinda sucked!
Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
Yes, I actually did contact them via chat first (the day I purchased the phone). They told me that the promo on accessories only applies when you purchase a new phone and it didn't matter that I just purchased a new phone. And the only way to get free shipping is to spend at least $100.
Then I called them (yesterday). The first girl that answer "supposedly" couldn't hear me when she asked me my name and email. So she hung up on me. So I called back, the 2nd girl gave me the same generic answer as they did in chat.
I came on here to bring up this issue, because clearly Oneplus lied about being out of stock because they saw how much money they were loosing to people buying their phones at launch. How else do you explain them having accessories back in stock a day later?
XDA is a forum for mobile enthusiasts. If you can't voice your opinion about when a mobile company is jerking around consumers on here, where are you supposed to?
I ordered the phone at 12:01am on Tuesday morning, since they sold out of the early drop on launch day. I knew they were going to be having issues with stock when I woke up on Tuesday morning. I usually don't use a case as I've never dropped a phone, I usually put a DBrand skin on if it's slippery. With the way this thing charges, I only felt the need to buy the car charger after thinking about it. So thankfully I didn't run into any out of stock issues.
That being said, that was pretty ****ty of any company not working with someone when they were showing out of stock on accessories for launch day regardless if you bought many or nothing prior to this purchase. That's just bad business/customer service. I almost bought the 3T but waited for the 5 and so obviously this is my first phone with OnePlus. Though I was impressed that with their standard shipping I got it in 2 days from California to Philly.
Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
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I'm on the exact situation of the OP, and I contacted them....
They changed the subject and never answered me the discount I asked for shipping