Related
http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.
I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device
cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
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Click to collapse
I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.
ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap
looks like they must have sold out of the refurb heroes... :/
sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday
Where do you click to see a refurbished model?
oOMavrikOo said:
Where do you click to see a refurbished model?
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Click to collapse
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
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Click to collapse
i emailed their customer support and im waiting for respond, ill keep you guys updated
I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.
yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.
Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.
i found some from ebay that were bought up from sprint by bestbuy.
I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.
Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.
Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.
I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
Desynthesis said:
I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
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Click to collapse
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
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Click to collapse
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
orochidp said:
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
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Click to collapse
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
patrickk said:
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
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There was someone else's data on the phone, there was no initial setup, there were loose screws, and liquid damage to the screen.
Sold as new, no markings on the device or box marking it as refurbished.
patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
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Click to collapse
Interesting. I spoke with Dell Mobility, and I was told that I would receive a new (not refurbished) phone since I'd asked for a replacement within my initial return period.
We'll see anyway. I'm not really going to push my luck with a second full return and another order--especially since I guess, assuming the worst, you could still get a refurbished unit anyway. I'll just have to inspect the replacement model thoroughly. The rep on Dell Mobility I spoke too also seemed to suggest that, if I wasn't satisfied with it, I could get another replacement, since I'd be within the 1-year-warranty period.
Orochidp, given that you got a phone obviously with someone else's data on it for a new order, it seems like that'd definitely be something to explain to Dell.
The touch screen on mine went out and .comy replacement appears to be brand new. I have had it for 4 days now and it has worked flawlessly. No lockups with WiFi, several app downloads regular email account synchs etc. Crossing my fingers that this new one stays stable!
Sooner or later that DVP you have that you think "works flawlessly" will cringe up and crash. I thought my 16GB dvp was perfect for 2 and a half weeks. That was until I started to download some xbox games from market place over wifi and guess what? CRASH! Not only that, I lost everything- including all the music albums I've synced with zune, any and all pictures ive taken with the phone, and all my downloaded games. I lost practically EVERYTHING after it crashed, auto-hard reset and forced me to the set-up screen as if it was the first time I've turned on the device.
I'm having a hard time trusting the DVP again. I don’t know if I want to go back to it. I am surely returning the device.
You may say, "...but mines perfect!" Yes, but mines was perfect as well... I thought. I trusted it, but it pulled a surprise on me out of no where.
So, what does it take for you to be convinced? A crash + auto-hard reset?
I don't know how else you'll be convinced.
Unfortunately, Lemon, just as we can't know for certain what'll happen with working phones, nor can you know for certain what'll happen.
Don't get me wrong, I wouldn't claim that it's a reliable piece of hardware--then again, given my limited experience with it, I'd be reluctant to talk about it's reliability period. I can certainly say that I'm unhappy with my problems, but I can't make a universal statement concerning everyone. Take Twitter--there are people who are going through multiple replacements, and there are people who are on the same phone they got and couldn't care less (except that they mention it--presumably there are people in both groups who we don't know about).
You don't know for a fact that that person's phone is going to fail anymore than they know for a fact that it won't. You can certainly make a prediction based on your experience, but that's no more immediately accurate than a prediction from someone who thinks their phone won't have any troubles. It's not like the RAM issue, where we can concretely point to something at any given time.
Personally, a hard reset is a minor inconvenience, in part because I demand working wireless sync (hence my attempts to replace the phone). The last laptop I bought from Dell was included in a class-action lawsuit, so as bad as this is, it's nothing by comparison.
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
rsacipher said:
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
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Click to collapse
Yeah, I had to likewise pester Dell about it--apparently, they were waiting for a shipment of new units before sending me a replacement. Which I guess at least seems to suggest I'll get a new one.
I got a replacement about a week and a half and after closer inspection I believe my replacement is indeed a refurbished device. There are very tiny dents, 2 per side, at almost the exact positions on the top where the metal meets the glass. As though the glass had been replaced. There is also some poor "glueing' and fitment on the back when I slide the front up.
I still have both and just received the waybill to send the original back. Now I am not so sure if I want to send back my new one and keep the refurb. I guess I will call them to verify if it is indeed a refurb.
Bought the Transformer and chose ship to store.
Got an email telling me it would be available for pickup from the 12th to the 22nd.
I called BestBuy to confirm and got a confirmation.
Got an email yesterday saying it would be available for pick up the 8th.
Got an email today saying it wouldn't be available for pickup.
Called BestBuy again, and the guy told me that it wasn't available anywhere and canceled my order.
I am pissed, waiting since the 26 and now no more tablet...Just going to go pick up an Iconia instead...
Did anyone else have this problem?
Well I don't shop at Best Buy anymore. I have been lied to by their sales people about their extended warranty. They lied to me saying if I bought their warranty, they will replace an item if it broke. When it broke, guess what? They didn't replace it and they took a month to fix it.
Note: Use your American Express or Visa Signature card and get a free one year warranty on top of a one year warranty. You don't even have to register the product.
If you don't use the credit cards above or want a longer warranty, use Squaretrade. Make make sure you google an online coupon code for around 30% off. A 3 year warranty for the Asus Transformer is $40 with a 30% off coupon code from Squaretrade.
grenademasta said:
Well I don't shop at Best Buy anymore. I have been lied to by their sales people about their extended warranty. They lied to me saying if I bought their warranty, they will replace an item if it broke. When it broke, guess what? They didn't replace it and they took a month to fix it.
Note: Use your American Express or Visa Signature card and get a free one year warranty on top of a one year warranty. You don't even have to register the product.
If you don't use the credit cards above or want a longer warranty, use Squaretrade. Make make sure you google an online coupon code for around 30% off. A 3 year warranty for the Asus Transformer is $40 with a 30% off coupon code from Squaretrade.
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Click to collapse
Yeah I bought a tv from them with extended warranty. When the screen had a warped image they couldn't confirm the problem because they refused to plug an antennae into it. If they wouldn't do that then what did they do for diagnosis.
Shigster said:
Bought the Transformer and chose ship to store.
Got an email telling me it would be available for pickup from the 12th to the 22nd.
I called BestBuy to confirm and got a confirmation.
Got an email yesterday saying it would be available for pick up the 8th.
Got an email today saying it wouldn't be available for pickup.
Called BestBuy again, and the guy told me that it wasn't available anywhere and canceled my order.
I am pissed, waiting since the 26 and now no more tablet...Just going to go pick up an Iconia instead...
Did anyone else have this problem?
Click to expand...
Click to collapse
what is BestBuy?.......?
I stopped shopping there longtime ago....I thought they went bankrupt.....oh I think they are in line at bankruptcy court. (behind other BB).
Sorry to hear man.
trgi21 said:
what is BestBuy?.......?
I stopped shopping there longtime ago....I thought they went bankrupt.....oh I think they are in line at bankruptcy court. (behind other BB).
Sorry to hear man.
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Click to collapse
Pretty sure they are the biggest electronics store chain in the US and are nowhere near going bankrupt.
I stopped by Frys and bought an acer iconia...not sure when the transformer will be available...i would love to own a transformer but I am done waiting
Sent from my PC36100 using XDA App
Shigster said:
I stopped by Frys and bought an acer iconia...not sure when the transformer will be available...i would love to own a transformer but I am done waiting
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
tried iconia myself.....with a higher price tag, its screen is not as good as the transformer and I heard its battery life is really poor...plus you'll miss the docking station (which is the killer feature for me)
magicpork said:
tried iconia myself.....with a higher price tag, its screen is not as good as the transformer and I heard its battery life is really poor...plus you'll miss the docking station (which is the killer feature for me)
Click to expand...
Click to collapse
With the Dock it comes out more expensive than the Iconia itself.
I bought a leather case for it with an integrated keyboard off ebay. Works well and now that I rooted and froze the bloatware that can't be uninstalled I got 20 hours of battery with moderate use (WIFI on all the time)
back on topic. It seems that a lot of stores are canceling orders or just pushing back the orders saying it is out of stock.
No problems with BBY here. The ****ing (as you put it) Best Buy website was amazingly quick. I ordered yesterday in the 24 minute rush and it had 0-1 days to process. This morning it still said InProcess, so I called them to change the shipping from free ground to overnight. ****ing Best Buy told me no, there is no way to change it. It turns out it isn't ****ing Best Buy, it was due to the fact that they had already shipped it and UPS had not passed back the tracking number yet.
So **** this and **** that, I'm getting my ****ing tablet very ****ing fast through the ****ing Best Buy website. **** yeah.
... and once more. ****ing Best Buy. I won't say rocks, but they did their ****ing job, thanks BBY.
Bought my tablet from Best Buy on launch day. Ordered it online at 530ish and got it two days later couldnt be happier. Took it a week later to best buy to see if itd fit a netbook case for it and all the more techie employees wanted to check it out excited for when they could finally get it in stock at the store themselves. Shocked even by how much better it was over the acer. I ended up getting the netbook case I liked. And not getting the million other accesories i couldve bought for it. yes i know best buy computer accesiories are overpriced but they have a large selection of everything and hire so many people. If you don't like it don't shop from them but i've never had a problem with their service.
OK, **** Best Buy. After my call to Best Buy this morning when I was informed that my tablet was out of shipping it was then change to back-ordered. Bastards.
I called them and supposedly BBY is getting shipments from Asus daily and adjusted my shipping to overnight to compensate. We'll see.
If luck is with me, overnight will beat the free 5-8 day ground shipping.
Ordered from Best Buy morning of 4/26 for p/u in store (16g) on 5/11. Received the email that it wouldn't be available for p/u on 5/10 (day before I was to p/u). Called and was told there was NO estimated time I could get it. Ordered a 32g from Tiger Direct yesterday morning and it's in transit to me as we speak, I should have it tomorrow. Cancelled the BB order today. But I'm not even entirely convinced I would have ever received the BB order anyways. Who knows... sounds like some people have had some luck.
Well, it seems luck favors the bold. I was willing to tempt fate and take the Best Buy people at their word when they told me shipments were coming in frequently, multiple times a day even.
I have a tracking number as of a few minutes ago and I am impatiently waiting on them to get the physical box on the way. Way to go ****ing Best Buy.
cozylies said:
Ordered from Best Buy morning of 4/26 for p/u in store (16g) on 5/11. Received the email that it wouldn't be available for p/u on 5/10 (day before I was to p/u). Called and was told there was NO estimated time I could get it. Ordered a 32g from Tiger Direct yesterday morning and it's in transit to me as we speak, I should have it tomorrow. Cancelled the BB order today. But I'm not even entirely convinced I would have ever received the BB order anyways. Who knows... sounds like some people have had some luck.
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Click to collapse
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
darkhawkff said:
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
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Click to collapse
Yeah Iconia wasn't an option for me. Glad to report TD has come through!! UPS delivered my 32g Transformer to me @ work a few hours ago. Step 1 complete - now I need to get the dock.
darkhawkff said:
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
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Click to collapse
I'm excited to get one soon but is it really that serious? I mean I'm glad yours is almost there but I don't understand everybody's lack of patience. What did everyone do before it came out?
mine was available on walmart for 5 minutes
i got it just in time
I got mine from BB on May, 9 as they promised. I have no problems with this store, they keep their words always.
So I'm going to be (most likely) purchasing a brand new N7 16GB tonight from a guy on Craigslist. I use Craigslist all the time and wouldnt think twice but seeing as there have been rampant quality issues I wanted to check and see if anyone knew if it was still eligible for the Asus warranty without a receipt?
It's a brand new C80 device that the guy said he won in a work raffel.
Anyone have any thoughts/ideas?
Some Nexus 7 devices had some issue when it released but ASUS started to fix them. So yeah fixed device starts at C8O but obviously, first C8O were still defect :/ I'm waiting my replacement, I just wish to get a C9O
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Click to collapse
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.