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For about 3 days now my wizard (G3) started switching off randomly, losing time/date settings after being turned off for a longer period. I've been using it happily for a year now, with pretty much no issues whatsoever. The first time it happened, I guess it was too cold, cause I'm wearing it on my shoulder in its default leather case/bag. After powering on the sound was somewhat distorted - everything sounded as if played at a different frequency - faster and a tone or two higher. After a soft-reset the sound was back to normal, but then the other issues started - sometimes it'll lock on boot-screen, sometimes, it will power off again just after powering on and entering the PIN-code, or just silently turn off while hibernating.
Any ideas? Suggestions? Similar experiences?
I haven't updated the ROM since the first update to Molski's (WM5) about a year ago, shortly after buying it, and it's been fine so far, never had the time to deal with another update with the whole plenty of ROMs available. I don't thing it would have anything to do with that.
ALSO: Is there any logging utility or anything that could provide any clues as for the reason why it switches off? (edit)
Any help would be appreciated! Cheers!
Similar Issue
I have a Cingular 8125. It has been working great with the stock ROM for over a year now.
In the last few weeks, it has started to exhibit the same strange behavior that yours has. Sometimes when I wake up in the morning, it will be sitting at the password screen like it rebooted over night. I keep it on the charger all night though!? Also, in the middle of the day it will just shut off. When I try to reboot it, it shuts off again during startup. It usually keeps doing this over and over again. It seems that the only way I can make it reboot is to plug it into a charging cable.
The other day at about 11am, after charging all night, my phone gave me a little beep. When I looked at the screen it said that the battery was dangerously low and I should recharge. Before I had a chance to do anything, it shut off! I pulled the batter out and inspected it. It seemed a little bit bulged in the middle. I am not sure if it is dead but I am pretty sure there is something wrong with it.
Needless to say, a new battery is on the way!
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
clem2k3 said:
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
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Click to collapse
Hi, I had the exact same problem and ordered a replacement from the play store. I never found a way to fix it, I would recommend you just get a new one from HMV. I hope this helps
This actually just started happening to me yesterday on my 3 day old 16GB Nexus 7. I kept mine plugged into the AC all weekend, and yesterday watched it shut down itself once. Thought it was a fluke and just turned it back on...left it running overnight...pick it up this morning and it's turned itself off yet again. I guess I'll have to return this one before it completely doesn't turn on anymore!
Bah. Thought that might be the case.
2 days off charge (and some time on charge) and mine still wont turn on.
Definitely going back for replacement.
Elsydeon, it sounds like you should do the same. Took about 4 or 5 days to go from irregular to brick.
I seem to be getting the same thing... Once every day or two I pick up my Nexus and the screen won't turn on, I hold the power button and it starts booting up. I haven't had this while charging (maybe because the screen is on while charging??)
For those of you who traded in for a replacement, did this solve the issue for you?
I was getting this, but was using one of those magnetic cover/cases. If I wrap the cover round the back of the N7 whilst using it, the magnet in the case/cover is sometimes strong enough to turn the device off from the back!
Mine has powered off twice now
clem2k3 said:
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
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Click to collapse
Just wondering as well like the last guy if swapping for a new one helped this issue.
I actually have looked at the battery data and think somewhere the nexus has gotten a power spike that turns it off but not sure if that definitely is the issue.
If it is, perhaps it's where we are plugging in or a failure with the AC plug?
Ideas? I've attached a photo. I hope it uploaded.
Thanks.
nyhunter77 said:
Just wondering as well like the last guy if swapping for a new one helped this issue.
I actually have looked at the battery data and think somewhere the nexus has gotten a power spike that turns it off but not sure if that definitely is the issue.
If it is, perhaps it's where we are plugging in or a failure with the AC plug?
Ideas? I've attached a photo. I hope it uploaded.
Thanks.
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Click to collapse
I have exactly the same issue, taking it back to pcworld.
Ian Morrison
HTC OneX, G-Tablet www.smokecig.co.uk
Me too
unless i hear different from anyone here, going to exchange it for a new one today ... only been 2 weeks from Staples.
Actually going through the data, it's happend the last 3 days now.
I wake up to the white battery symbol.
By the way, for future ref, is bootloading warranty killing? I am in the process or restoring now just in case.
Thinking of getting their replacement plan now too because of this episode.
Thank goodness for titanium backup
Nexus 7 32GB Display Keep Turning Off
My Nexus 7 32GB tablet's display continues to turn off at random times also. It happens while I'm watching a video in landscape. But then I stop the video, go to the home screen, and it still turns off. I already replaced one last week and now its happening to my new one. Anyone got answers? I'm going to call google device support today. Maybe if enough people call, they'll do something about it. Their # is 888-836-3987.
Still happens
Otoniel76 said:
My Nexus 7 32GB tablet's display continues to turn off at random times also. It happens while I'm watching a video in landscape. But then I stop the video, go to the home screen, and it still turns off. I already replaced one last week and now its happening to my new one. Anyone got answers? I'm going to call google device support today. Maybe if enough people call, they'll do something about it. Their # is 888-836-3987.
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Click to collapse
My NEW 32 tab worked out fine for a night and woke up today to the full battery indicator and tablet off again.
I have a new insight though, somehow the battery temp is rocketing to 100 and I'm guessing that is when it shuts off.
It may be because I am using SetCPU to limit my CPU speed to 300mhz when the screen is off. Maybe the tablet is trying to update all my apps while I am sleeping? It shouldn't use so much power though.
I'm going to try to create a new command to let it use it's whole CPU as long as it's on AC and screen off and see what happens tonight.
Happened overnight again. No insights? Does anyone think my nexus will finally brick sometime?
I don't know anyway of testing what is up with this thing? Thanks.
Nexus 7 Screen Keeps shutting off - Fixed
To those experiencing issues with their Nexus 7 screen randomly shutting off.
I just received one for Christmas, and thought this dang thing sucks. The screen would stay off and only show for half a second when I click the lock button to turn it back on.
The issue what the case. The the case, when folding back, contains a small piece of metal on the click. This little connection, thought not direct, causes the screen to shut off. I've tested it out multiple times just to make sure.
Again the FIX is, keep metal away from the back of the nexus, it doesn't like anything that can cause a magnetic field. Even if the metal is enclosed by something.
nexus 7 screen turns off
For those of you who are experiencing intermittent screen display going to sleep mode or turning off you can fix it by removing your tablet cover. Some third party tablets come with different strength magnets stitched inside the cover. The magnet is used to activate the nexus tablet smart cover functionality. If you flip the cover to the back of the tablet the magnetic field may cause the tablet to think it should turn off while in use. Get rid of your cover reboot your tablet and notice that the screen will stop turning off. Hope this helps.
Hi, I also had similar problems with my Nexus 7. After removing the back of the unit, I saw that the battery was nearly unplugged. I simply popped the connector in and voila! no more SOD, turning off, nothing.
So, the Nexus was probably turning itself off because there was randomly no more power comming from the battery.
Here's a link on how to remove the back shell : http://www.ifixit.com/Teardown/Nexus+7+Teardown/9623/1
Look at Step 4.
That Fixed It!
StefGou said:
Hi, I also had similar problems with my Nexus 7. After removing the back of the unit, I saw that the battery was nearly unplugged. I simply popped the connector in and voila! no more SOD, turning off, nothing.
So, the Nexus was probably turning itself off because there was randomly no more power comming from the battery.
Click to expand...
Click to collapse
I was researching before going to get my Nexus 7 replaced today as it also started having this issue. After reading your post, I took your advice and removed the back to find that my battery connection was also barely intact! Thus it would lose power any time it was bumped slightly to that side. Now that the connection is securely in place, I've had no more problems!! Thanks to you StefGou!!!
Hey guys. A few hours ago I encountered the same said problem. I woke up to find the battery was depleted so I charged it. It turned on by itself and stated that I have 6% battery left. As I wait, suddenly the screen was like distorted and give me static sound then shut off. Numerous trials later end up the same. So I just put on the charger thinking to let the battery full. To my surprise, there was no indicator that my N7 is charging. I just leave it charging and left. About an hour I got back it still nit charging. I boot the N7 and it still on 6% battery. So I followed you guys handsomely instructions to remove the 3rd party cover and now my N7 is back. Thanks guys. But I wonder why it is happening now? I've been using the cover since forever.
Hi all, tried searching for some help but couldn't find anything of any use, plenty of similar things only but not quite the same.
Basically, my phone had been in use today, as normal, nothing different, nothing new installed. I put it down on the table while I did some work around the house, an hour late I picked it up and it was off. It had around 70% power when I last looked at it, Not only had it turned off, it was so hot I couldn't hold it for more than a moment. After letting it cool down, I tried to turn it on and nothing at all happened. I decided to plug it in and leave it to charge a bit, but when I came back to it again half an hour later it was still dead and hot as hell again.
I have tried three different chargers and even a new battery that I bought in town just this morning, thinking the battery was the problem. Still exactly the same thing happening with new battery, wont charge, phone heating up within minutes to the point where I cant hold it. Heat seems to be building up underneath the memory card slot.
I did manage to boot it up briefly whilst it was plugged in before it got too hot but had to turn it off again to cool it down. It seemed to boot just fine on that occasion. Also managed to get it into recovery and did a cache wipe as well as a full factory wipe but no difference. Again I managed to boot it after the wipe, seemed to start up as you would expect a first boot to do, asking me to set up the phone, but again it was no gaining charge and was heating up very fast so had to turn it off again.
Any ideas what the hell has gone wrong with me phone?
I have a repair pack from Samsung on route as its only four months old, so they will do a warranty repair or a swap, but while I'm waiting, thought it best to ask here if anyone has any ideas.
Sorry for such a long post, if I need to post anything more specific feel free to ask.
Thanks in advance
I experienced such before...
Phone heats up a lot and shuts off when charging. I send the phone in for repair, the service center identify it as faulty motherboard and got a replacement handset...
It is just bad quality components in Galaxy S4. Go and change your phone at service center.
Thanks for that, I had a feeling it was motherboard, processor or USB board, Was kind of hoping I was wrong and there was something I could do at home to fix it but oh well...
Does it matter that I have the new German 4.3 firmware on a UK handset with multi-csc? Knox flag is still 0x0 if that matters to warranty lol. I cant flash anything stock if I cant turn the thing on lol.
Why is the S4 such a poor quality phone for a flagship, seems to be so many faults with the phone and battery. I've had both the cracked screen issue as well as this crash for no reason. My S2 on the other hand is still going strong and working perfectly despite being dropped a few times and having had no new parts or battery replaced. Its covered in marks and dents from prolonged use and still keeps going. Had that since launch. Back to using it while waiting for the four month old S4 to be fixed.
EDIT:
Strange new development, the original battery doest do anything any more. Nothing happening at all, no charging screen, no heating up, nothing. New battery still not charging and causing phone to heat up. Did manage to boot the phone up again for a few minutes last night and besides heat and not charging, it seemed to work. Making me think its not the motherboard at fault now or surely it wouldn't turn on. No idea what's going on now.
So yesterday my phone worked great. I work outside for the most part. It rained its ass off. Phone did not get wet that im aware of. no water drops or anything on it. Had it inside my waterproof jacket. This was early morning..10am or so. I get home from work around 7pm. Phone still works. battery is getting very low though. At 8pm phone reboots..which it randomly does sometimes. I set it down, come back to it awhile later and realize it never came back on. Figured the battery was completely drained past 5%. plugged it into stock charger (not stock cable though but a highend cable still). Phone wouldnt boot up or power on or even show any signs of life. Tried other cables, charges, USB ports on computer, even car charger. Nothing. Set it on charge over night. Still not even a LED blink. Set it on car charger all day while at work. Not even a blink. I took it apart (taken many phones apart in my time haha) disconnected battery and plugged it in...nothing. tried power/volume down, power/volume up, all 3 buttons. held all button combos for over a minute. Still nothing at all. I have a new battery on order that I can slap in there and see if the battery is just completely shot but does anyone else have any ideas on what i can do to get it up and running again? Already had to buy a new phone G3! because i HAVe to have one for work. So i want to get this one working again so i have a backup in case this ever happens again.
Thanks for any and all help
Have you tried to enter download mode?
souldreamer2014 said:
Have you tried to enter download mode?
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Click to collapse
tried to enter download mode, recovery mode, every mode i know of. with no luck.
and forgot to mention. when plugged into computer the computer does not notice anything has been plugged in at all. no sound at all. nothing under device manager
well i got the new battery in. didnt work. still no power at all. anyone else know of something i can try? i know the screen isnt dead because it would still give out sound when turned on or vibrate. but that doesnt happen either. is there some other thing i could test? how would i test the motherboard? power button?
This sounds like exactly what happened to my phone about two weeks ago. Phone was randomly rebooting one morning in strange intervals. Once or twice an hour at first, then more often as the day progressed. By the end of the day the phone wouldn't even turn on anymore. I had thought it was the battery as well but after bringing in to an electronics repair shop, it was diagnosed as a bad motherboard and the guy quoted me $130 to replace it. Considering you can buy the D800 off contract brand new for about $220 off the internet, I declined. I'm still really upset about it. I had already had it replaced by AT&T while it was under warranty. However, now my warranty has expired. I really liked the phone overall but now I'm not so sure I trust LG's hardware.
I'm using my brother's old iphone 4 now and it drives me flippin' crazy. I want to get a new phone as soon as possible but I don't know what to get. I'm so torn on the whole issue. Was thinking about the S6 but I've had bad luck with samsung in the past as well. I'd get a newer iphone but ios is so lame compared to Android. I hope you find a better solution than I did. :crying:
Download mode and rom flash?
Sent from my GT-I9190 using XDA Free mobile app
I bought the Xperia X compact thinking that it is going to be a decent phone, i received the phone only last week and it had experienced a 'catastrophic' issue. The phone started overheating at random times, during phone calls, browsing and taking photos; i know that the phone cpu is working and it will cause a slight heating but the heat from the phone was too hot that i can't touch it anymore with bare hands. During the overheating the phone then resets itself and starts bootlooping continuously non stop until it runs out of battery. So plugging in the charger after the battery is completely flat (it hasn't turned on or off for several hours), the phone heats up again to a point where you cannot touch it again while the red LED turns on and off and then the phone starts to loop again. The starting boot screen is also messed up as well, i have no idea what to do with it except returning it.
The phone is stock untouched and has not been dropped, my concern now is if i get a replacement will there be a chance that it will do the same heating issue again. I know at the moment the full sized X is having an overheating issue as well when the camera is turned on, could this be related.
Any suggestions on what i can do or has anyone experienced this issue
zero_ap said:
I bought the Xperia X compact thinking that it is going to be a decent phone, i received the phone only last week and it had experienced a 'catastrophic' issue. The phone started overheating at random times, during phone calls, browsing and taking photos; i know that the phone cpu is working and it will cause a slight heating but the heat from the phone was too hot that i can't touch it anymore with bare hands. During the overheating the phone then resets itself and starts bootlooping continuously non stop until it runs out of battery. So plugging in the charger after the battery is completely flat (it hasn't turned on or off for several hours), the phone heats up again to a point where you cannot touch it again while the red LED turns on and off and then the phone starts to loop again. The starting boot screen is also messed up as well, i have no idea what to do with it except returning it.
The phone is stock untouched and has not been dropped, my concern now is if i get a replacement will there be a chance that it will do the same heating issue again. I know at the moment the full sized X is having an overheating issue as well when the camera is turned on, could this be related.
Any suggestions on what i can do or has anyone experienced this issue
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Click to collapse
Never had an issue or heard of one at all with the X Compact thus far. In fact most people comment on how it doesn't get as hot as the Z5 Compact due to the different chip. I have used mine to watch full length films at times and haven't noticed any heat issues at all. While I don't use my camera often I have used it to record small videos in the 5 to 10 minute range and didn't notice any change with temperature in the phone. Sounds like you got a dud and if it's getting that hot it could be a defective battery. I would just return it for another one.
zero_ap said:
I bought the Xperia X compact thinking that it is going to be a decent phone, i received the phone only last week and it had experienced a 'catastrophic' issue. The phone started overheating at random times, during phone calls, browsing and taking photos; i know that the phone cpu is working and it will cause a slight heating but the heat from the phone was too hot that i can't touch it anymore with bare hands. During the overheating the phone then resets itself and starts bootlooping continuously non stop until it runs out of battery. So plugging in the charger after the battery is completely flat (it hasn't turned on or off for several hours), the phone heats up again to a point where you cannot touch it again while the red LED turns on and off and then the phone starts to loop again. The starting boot screen is also messed up as well, i have no idea what to do with it except returning it.
The phone is stock untouched and has not been dropped, my concern now is if i get a replacement will there be a chance that it will do the same heating issue again. I know at the moment the full sized X is having an overheating issue as well when the camera is turned on, could this be related.
Any suggestions on what i can do or has anyone experienced this issue
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Click to collapse
never heard of it either, this phone runs VERY cool (25-37 degrees Celsius max) depending on load and surroundings ofc. i never noticed any real temp differences in my hand while browsing, watching video, using the cam or making calls either. never rebooted itself no matter how much I pushed it either.
sure sounds like a faulty battery, those can be quite dangerous if you cant even touch it I would turn it off, put it in the sink overnight and return the phone asap.
edit: I can see from the pic it even affects the screen, as I have never seen it reported before seems like one of those 1 in a billion battery you sometimes hear about in any electronic device today that uses lithium batteries from ecigs to laptops. again be careful when a battery acts like that, don't provoke it anymore, get a replacement and I am sure you wont have any trouble.
Yeah, I'm trying to return it, i bought it through a local online store. The support team of the store has one of those basic checklist over the phone/emails (turn off/on, factory reset, remove google acc) and then once the checklist does not resolve the issue it gets escalated then i can send it back.
The problem was that they were insistent that it can be solved by factory reset, i had to keep reinstating that the phone just shows the logo for not even 1 seconds and it turns off again; I can't even get to recovery or bootloader menu. On top of that I cannot charge it at all either; when the charger is plugged in the phone tries to display the battery percent charge but it just shows green lines like the picture and then turns off again. Very frustrating. In the end they accepted the return and quoted 3-4 weeks before they can confirm if anything is wrong with it. Its very disappointing and just unlucky of me if this issue is 1 in a million.
realtuxen said:
never heard of it either, this phone runs VERY cool (25-37 degrees Celsius max) depending on load and surroundings ofc. i never noticed any real temp differences in my hand while browsing, watching video, using the cam or making calls either. never rebooted itself no matter how much I pushed it either.
sure sounds like a faulty battery, those can be quite dangerous if you cant even touch it I would turn it off, put it in the sink overnight and return the phone asap.
edit: I can see from the pic it even affects the screen, as I have never seen it reported before seems like one of those 1 in a billion battery you sometimes hear about in any electronic device today that uses lithium batteries from ecigs to laptops. again be careful when a battery acts like that, don't provoke it anymore, get a replacement and I am sure you wont have any trouble.
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Click to collapse
zero_ap said:
Yeah, I'm trying to return it, i bought it through a local online store. The support team of the store has one of those basic checklist over the phone/emails (turn off/on, factory reset, remove google acc) and then once the checklist does not resolve the issue it gets escalated then i can send it back.
The problem was that they were insistent that it can be solved by factory reset, i had to keep reinstating that the phone just shows the logo for not even 1 seconds and it turns off again; I can't even get to recovery or bootloader menu. On top of that I cannot charge it at all either; when the charger is plugged in the phone tries to display the battery percent charge but it just shows green lines like the picture and then turns off again. Very frustrating. In the end they accepted the return and quoted 3-4 weeks before they can confirm if anything is wrong with it. Its very disappointing and just unlucky of me if this issue is 1 in a million.
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Click to collapse
yeah I gotta say you are unlucky man
the phone is quite cool for a 28nm processor device, I only had one time overheating restart after playing telltale batman game for about 30 minutes and that game is a seriously heavy game so that was something normal...
I have a few of these from various regions and they all run perfectly, I would send it in for sure or exchange it
If you're in Europe you have two weeks to return it for receiving your money back (web / purchase on distance) . I would send it back for them for refund or a working XC. This is not your problem, but theirs. Return it today. After two weeks they get the chance to repair and leave you without phone.
zero_ap said:
Yeah, I'm trying to return it, i bought it through a local online store. The support team of the store has one of those basic checklist over the phone/emails (turn off/on, factory reset, remove google acc) and then once the checklist does not resolve the issue it gets escalated then i can send it back.
The problem was that they were insistent that it can be solved by factory reset, i had to keep reinstating that the phone just shows the logo for not even 1 seconds and it turns off again; I can't even get to recovery or bootloader menu. On top of that I cannot charge it at all either; when the charger is plugged in the phone tries to display the battery percent charge but it just shows green lines like the picture and then turns off again. Very frustrating. In the end they accepted the return and quoted 3-4 weeks before they can confirm if anything is wrong with it. Its very disappointing and just unlucky of me if this issue is 1 in a million.
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Click to collapse
Oh how annoying and unlucky No factory reset or anything can fix that problem. Sorry for being a little late but have you tried going to a Sony store? I dunno but they *should* be rather interested in resolving your problem directly as a bad battery is rather serious.
Also if you live in Europe the above is true, they are obligated to give you a refund or new phone within 14 days.
It's not supposed to be hot in any way. I tried stress testing the processor and rapid charging mine and the battery sensor reading never got over 36C which can barely be felt. Also it never throttled back or affected stability.
@Kianush, I seriously doubt that overheating caused the restart after playing a telltale game. It's more likely a coincidence of things/bug in the game. Also its clear that it is the battery that is at fault here, it's impossible for the sd650 to get so hot that you can not touch the phone and burns the board and/or screen.
The store finally got back to me, parts of the motherboard had burnt up from possible overvoltage of the battery. I am trying to get the refund for the device at the moment. Just unlucky i guess.
realtuxen said:
Oh how annoying and unlucky No factory reset or anything can fix that problem. Sorry for being a little late but have you tried going to a Sony store? I dunno but they *should* be rather interested in resolving your problem directly as a bad battery is rather serious.
Also if you live in Europe the above is true, they are obligated to give you a refund or new phone within 14 days.
It's not supposed to be hot in any way. I tried stress testing the processor and rapid charging mine and the battery sensor reading never got over 36C which can barely be felt. Also it never throttled back or affected stability.
@Kianush, I seriously doubt that overheating caused the restart after playing a telltale game. It's more likely a coincidence of things/bug in the game. Also its clear that it is the battery that is at fault here, it's impossible for the sd650 to get so hot that you can not touch the phone and burns the board and/or screen.
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