Database Users

OTA update on G2 Touch (youtube player)

hey guys, i have the G2 Touch running firmware build 2.73.111.26 CL#69351 on T-Mobile Germany.
today, i got the message that a firmware update is available, that mainly affects the youtube player. it was 3,6 MB large.
i clicked on "download" and afterwards on "install now" and then my phone rebooted. after reboot, first i saw the T-Mobile boot screen, then it booted into recovery mode.
in the beginning, there was a status bar moving (but with no status, just some movement, if you know what i mean) and then the status bar vanished. as it stayed like this without any change for about 10 minutes, i removed the battery and inserted it again, then i booted the phone like always.
but now i don't have the update and can't download it again. is there any way to get that update again?
thanks in advance for your help.

ok, i did a full factory reset to get the update again, that worked very good.
i got the update notification again, and tried installing it again.
download works, after clicking on "install now" the phone reboots and starts in recovery mode.
there is the status bar, and it is working until it is about half filled.
then the icon changes, i suddenly have an explanation mark on the screen, the status bar has vanished.
then nothing happens.
why doesn't it work? what can I do?

try pressing back or menu?

no key works.
for some reason, since the first factory reset, my pc's adb doesn't recognize the phone any more, so i can't see the url of the update. but the update window shows the filename, it is "OTA_Hero_T-Mobile_DE_2.73.111.91-2.73.111.26_R_release5pon5e4vkwhssvb1.zip" if that is helpful for somebody^^
also i called T-Mobile support a few minutes ago, and they said there was no update at all since the 2.73.111.26 that was published in november.
any idea, anybody?

and for the record, the following link works to get the update:
http://liveimage.htc.com/OTA_Hero_T-Mobile_DE_2.73.111.91-2.73.111.26_R_release5pon5e4vkwhssvb1.zip

can anybody help?

Most likely an update to the Youtube player that allows High Quality streams. All the newer builds (3.XXXXXXXX) have this new version, if you can live without, than it's nothing major.

I experienced the same: OTA Update announcement - something about "YouTube Player" blah - after installation, my hero was frozen.
Back & Menu brought me into the maintenance menu: Reboot without upgrade-activation brought back my old hero. No changes done.
Very quick (~1h later) "first level e-mail support" from t-mobile: No OTA-updates possible on G2 Touch (...harhar), pointed me to website with old firmware update.
I asked them to contact second level technical support - as it was definetly an OTA firmware-update and I already have installed the older firmware-update: Answer pending, since yesterday afternoon.
I hope, this was no hacker-intrusion attempt. T-Mobile not being informaed about an OTA firmware-update by whoever, does not really fill me with confidence. Would be a nice little hack, if some illformed hacker found out a way to pretend an firmware update OTA and used the willingness of all hero owners to take even a small step towards Android 2.1 wonderland...
.g.

No, it's really no hacking attempt. The update is on HTC servers, that's why T-Mobile support doesn't know it. Will contact HTC support today.

ok, I just called HTC.
the guy who could hardly speak german but tried very much told me, that they knew of the problem, as I am not the only one with it.
he recommended to perform a full factory reset, then try again.
as I told him that I already had done this several times, he told me I had to send the phone in via T-Mobile, so they can fix this.
considering the fact that this is a very minor update and that I need my phone, I now decided to wait some more weeks till the 2.1 update will (hopefully) arrive.
maybe the 2.1 update will work, if not I still can send it in. also, the update may be available to install via usb from PC, so it might work better.
so it's waiting for 2.1 again

Hi,
In the Netherlands we got this update too. It fixes youtube and enables the phone to get Android 2.1 OTA, which will be available in a week or two.
The original HTC Hero firmware checks for updates every two weeks. Maybe the next trick will be helping you to force download the update (it worked for me to force the update):
Set the device's date a year in the future (for example 15 june 2011). Go back to home screen and probably the update wil appear in your screen.
Let us know if it worked for you..

It worked for me. As soon as I changed the date I received the update.
Thanks for the solution.

Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?

polakscot said:
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
Click to expand...
Click to collapse
I guess more people where complaining about the broken Youtube player than about the 2.1 update (at least it was more visible for our customers). Having this fixed and declared on the support site makes life easier for customer support...it is stupid I know, but the average user is that dump.

makerber said:
I guess more people where complaining about the broken Youtube player than about the 2.1 update (at least it was more visible for our customers). Having this fixed and declared on the support site makes life easier for customer support...it is stupid I know, but the average user is that dump.
Click to expand...
Click to collapse
I just hope it doesnt mean that this is all we are getting. For a while at least.

polakscot said:
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
Click to expand...
Click to collapse
they are also releasing something wich prepare the ota server and repare it..

sebxd said:
they are also releasing something wich prepare the ota server and repare it..
Click to expand...
Click to collapse
Sure.. but how many months to wait now.. otherwise why update youtube at all?

Rumours are saying that it's coming the 18th and I think that pretty believable because we have got that update today...
And I don't know anything about youtube update ^^ maybe they wanted to give us something instead of an empty update ^^

Yeah, it makes perfect sense.
There was no "System updates ..." item in the phone status, before this update. I don't see why HTC would update the FOTA client if they didn't actually plan on sending us the 2.1 update soon. Probably takes a few days though.

Be patient
Hi,
I did the clock tip and got immediatly the update message. Download and installation went fine. Rebooting took about 10 minutes, so be patient and let the update do its work.
Peter

[Q] Downgrade?

Did anyone else get an update pushed that downgraded you from JI6 to JFD (stock)? This morning when I woke up I noticed an update alert from T-Mobile just like I received for the JI6 update. However, when it finishes and I am rebooted, I am back to JFD. What gives? Has anyone else seen this?
Sorry, I didn't see the question a few posts down about this issue. Seems to be what happened to me.

There are couple of other posts on here that report the same thing happening. Not sure what is going on though. Seems like Tmo run amuck.
Sent from my SGH-T959 using XDA App

I too have the update waiting in the notification bar, it's been connecting to the DM servers for the past 20 minutes. I don't want it if it's going to revert me back. Tmobile had no idea what I'm talking about...so what do we do? Keep hitting postpone?! Thank!

Could be....prepared to get flamed....an update configuration the phone needs to update to .....can't say it....ugh, froyo. Ok getting prepared..fire away.
sent from the other side of my galaxy.

I can confirm the "rumor". I recently contacted support (T-Mobile) regarding an update performed via KIES. After getting them to send out a replacement, I discovered the "update" this morning. One thing to note, the "replacement" arrived with JI6 installed. After installing the "update" I found the following changes to indicate a downgrade.
1. Applications removed/changed. Media Hub (changed), HD Video Camera (removed), & Task Manager(removed). There are probably others but for lack of better phrase, it appears they restored the device to the factory version that the devices came with.
2. About Phone, Baseband and Firmware version changed. Baseband is now T959UVJFD & Firmware is 2.1-update1
So at this point I am one of the more disgruntled T-Mobile customers, since prior to getting my replacement, I was informed there was NO WAY they could downgrade my device, to the factory shipped SW version. I will be making a call to Support and demanding why they have untrained staff, because obviously they would have told their CS staff about this pending 'downgrade'.
Downgrade Confirmed!

I don't know how I'm going to get rid of this update pending in my notification bar. Is my only option to install it?

[Q] Possible update to our update?

Just for the heck of it I clicked on updates. It says "Turn on Wi-Fi before checking updates. Since when ?? Before I downloaded with the phone. Does this mean there is an UPDATE for the UPDATE ?

No it just requires wifi to be turned on. I tried it this morning too and nothing came through. Though the url to check for an update now also included my service tag number which I thought was interesting.

I am at home and had to figure out how to connect to our network . . add my phone to the ok list etc etc .. FINALLY I get the "Connected" message and checked about updates .. said "none available." What a surprise. A time waster.
PS .. Yes, it showed my service tag in the URL for a split second.

not fair im still on 2.1 humph

????
mine always says i need wifi to check!?!

Don't be surprise if they put out a service pack, or completely new update to replace this garbage they sent out. To me it just seems they kicked out something to shut us all up about it. They probably kicked out an incomplete beta as a "here you deserve this.." and after December 3rd, the real thing will be out.
hmmm.. real thing... am I giving them too much credit with that?

Lord60 said:
Don't be surprise if they put out a service pack, or completely new update to replace this garbage they sent out.
Click to expand...
Click to collapse
I have read many posts on multiple forums. The major complaint that I read is not getting the update yet. I have not read any posts that talk about the Froyo released by Dell being "garbage". What makes the update "garbage"? And, if it is "Garbage" is that the fault of Dell or Google? I never heard HP or Dell blamed for Vista being "Garbage".

i am very happy with 2.2 .. that goes to show you how UNHAPPY I was before. I could never use it as a phone because of the answer and hang up issues. so while so many of you are hating 2.2 i am loving it because I can finally put my other phone in a drawer.

Still have not received any update since purchase?

So after weeks of having my unbranded Desire HD... I still have not received any update. This is ridiculous.
I am still on
Android Version: 2.2
Software number : 1.32.405.6
I noticed someone else in one of the other threads in a similar position. Just wondering who else has not received any update yet. Is it because we have unbranded phones? Is it because we missed the window to update? Please share your scenario?
I have even tried to contact HTC about it. They were quick to answer, although not very helpful at all.
Anyway... this is as far as I have gotten.
**************
I bought the Desire HD not long ago, but the software is still old. (1.32.405.6 and android version only 2.2)
I heard that updates that have come out help with many of the problems I am experiencing but it seems you have pulled any updates off the air (maybe due to the last update being buggy).
A friend is using this version:
(software number: 1.75.110.2, build number is the same… kernel version is 2.6.32.21
And android version is 2.2.1)
Everything seems to be working really well for him.
Can you send me an update please as the phone is performing REALLY bad at the moment, and it is frustrating that I cannot get an update OTA
***
Thank you for contacting HTC.
There is no way to send an update to a specified device. It depends on several factors.
Firstly, when an update is released it is then sent to various networks so they can add their own branding to the os, so a 3 phone for example may not receive the update until several months after Vodafone.
Another factor is that Over The Air updates are generated by a server which releases these updates to a bolck of serial numbers at a time. Rest assured you will get the update, but when depends on your network and your serial number.
***
Although my network provider is T-Mobile, there is no branding on this phone as it was not bought from them or any of the networks on a plan, so there should not be any rebranding required. Also... my friend who did get his phone from T-Mobile received his updates in early December.
I have heard of quite a few other cases in the same boat on forums. They bought their Desire HD in mid-late Jan, and have not been able to get an update. It is as if the updates were pulled off the air at one point and anyone who bought the phone too late does not get a chance to update, and is being left in the cold.
I know that what you have said is true in general, but is there a chance that a whole bunch of serial numbers are being left out? Or maybe phones that were bought independently are not getting updated because the network provider is not updating those phones?
Is the update coming from the internet? or the network provider somehow?
I decided to buy the phone independent of network branding so I would not have to wait for the network to brand their phone which took way too long with my last phone. Now that I have a phone that does not have network branding it is taking even longer?
Can you look into this in more detail as I find it hard to believe that an update has been out for 2-3 months and an unbranded phone is not getting any updates.
Also... is it not possible to for you to send me something so I can update it myself?
***
Thank you for your reply.
The reason these updates are staggered is that if they are all released together it would comletely clog the networks and so this method was divised and must be adhered to by all companies and all networks.
Have you tried scanning for the update as their is a possibility it may have been rejected.
To do this goto menu,settings,aboutphone, then search for update.
If it is already available for your serial numebr the device will find it. I would suggest you check over wifi.
***
I understand that the updates are staggered to not clog the networks, but you have not attempted to answer any of my questions.
My phone is unable to find any updates when multiple updates have already been released while I am stuck on the inferior software that came with the phone Android 2.2 Software number 1.32.405.6. The update to 2.2.1 came out in late October. Common sense would say that all phones would be updated at least once before a new update is released? ie... If the latest update has not yet been released to my serial number, then I should at least be able to update to the version before????
Which is why I am asking you all those detailed questions. Are you not able to check what serial number ranges should have already been updated?
Can you check anything?
Is there a window that a phone can be updated... and if it is missed, does that mean they dont get that update??
Yes I have tried scanning for the update many many times.
***
I have attempted to answer your question to the best of my ability so I sorry you are not happy with the answers. The update is 100% randomly generated on serial numbers.
It is not possible to send to a specific serial number as it is fully automated.
It is not possible to check whick serial numbers have been updated- This is every Device worldwide!
If you perform a hardware reset- ie battery out, replace battery after 10 seconds, hold volume down button then briefly press power button. Wait for the Android screen to come up then scroll down to factory reset or erase storage.
Quite often this wil force an update within 24 hours.
PLEASE BACK UP YOUR DATA AS THIS WILL REMOVE ANYTHING STORDE ON THE PHONE.
***
Is there a window (time period) that a phone can be updated... and if it is missed, does that mean they dont get that update?? Or once an update is available for a particular serial number, that phone will have access to the update for months and months?
***

I've had the phone since October and I have the same software version as you, so relax. There was one update to 1.72 / 1.75 but they pulled it due to major bugs. We are waiting for it to be fixed and sent OTA atm.

No point waiting for HTC to release another buggy ROM.
Just root and it enjoy the infinitely better custom ROMs available in the Development section. No official HTC ROM past, present or future will perform as good as the likes of Android Revolution or LeeDroid ROMs.
Then, if you ever have any problems that mean you need to send your phone back, just flash official ROM and your warranty will remain intact.
http://forum.xda-developers.com/showthread.php?t=936214

[Q] No NODO on replacement AT&T focus

I just had to replace my phone with AT&T because of some problems. The replacement came with the original firmware. As soon as I plugged into the PC it found and installed the Feb update and all is well. But it won't pick up NODO or the Samsung update.
I thought it may just be time, but its been a couple of days and no luck.
Anyone know how to make this thing get the updates?
Thanks

I just read an article that Samsung Focus rev 1.4 isn't seeing the update. Not sure why. Apparently, earlier versions (mine's 1.3) are unaffected. Check under the battery and see what revision you have.

The replacement is 1.3, same as my original.

use the windows phone recovery tool that is provided by microsoft. There is directions how to use the update tool on the site. Make sure zune updates are up to date, and make sure you give the recovery tool time to finish...it will look like its stuck but it is still working. after that the nodo update will show up.

Thanks, never heard of it. I'll see if I can find the instructions.

Well, found the tool ran and updated. It took about a minutes and rebooted the phone. Says the update is complete and version is still 7008.
Weird

Now you should be able to update through zune, nodo should show up through zune. Have you updated your zune as well?

AT&T is telling me its a known problem and that I may need to replace it. If that's the case, this would be my 4th Focus.
I'm patient, but 4 devices seems crazy in a few months. Wonder if they'd let me swap to a different device?

Zune says its up to date. I did try updating via Zune, but no go.

i'd insist on a new phone since you've exhausted all venues.

Wonder if they'd sent me an Atrix? That might be worth the trouble. Somehow I doubt it.

Gotta love this. After spending days trying to get this thing to update. I talked with AT&T and Samsung. They tell me that the replacement device they sent me was bad and send me a new one.
Today I get the replacement for my replacement. I plug in my phone to sync one last time before switching and of course it says update found and now its installing NODO.
Well isn't that special.