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Device Self Service 1.1 Doesn't Work on ANY 1.5 based rom I try.. anyone else have this issue?
I havent gone back to stock to test it out in that regard....
Update-- according to Sprint Advanced Support, we are not allowed to update the PRL anymore... we must go to a Sprint store for that update.. this is as of 1.5 weeks ago..
Please check if you can update your PRL.. or is this all BS..
I *had* the same issue.
It's not a problem with your phone AT ALL. It's a problem on Sprint's end within your account, but everyone in Sprint's tech support department is too stupid to listen to reason... even after 5-6 calls and speaking with 7-8 different people.
"No, a hard reset does not fix the problem. Yes, I have turned my phone off and back on..."
The easiest solution is to activate a different phone (your old phone?) on your account, wait a bit, then re-activate your Hero. Be prepared to have Sprint magically declare that your Hero has been reported as being "lost or stolen".
When your Hero is re-activated, the Device Self Service app will likely work flawlessly.
ahhh, thats it.. it was replaced..
I called Sprint and they said that they have removed PRL updates from android users and that I have to go to a Sprint store for further updates. so the Device Self Service has been discontinued.
This came into effect 1.5 weeks ago..according to Advanced support..
very interesting..
Im waiting on a callback for further information..
tyrnight said:
I called Sprint and they said that they have removed PRL updates from android users and that I have to go to a Sprint store for further updates. so the Device Self Service has been discontinued.
This came into effect 1.5 weeks ago..according to Advanced support..
very interesting..
Im waiting on a callback for further information..
Click to expand...
Click to collapse
I don't know what that's all about. I'm obviously a Android user and I updated my PRL OTA less than a week ago and it worked just fine.
tyrnight said:
Update-- according to Sprint Advanced Support, we are not allowed to update the PRL anymore... we must go to a Sprint store for that update.. this is as of 1.5 weeks ago..
Please check if you can update your PRL.. or is this all BS..
Click to expand...
Click to collapse
BS. I updated to 60659 very recently. I can still run an update without issue. Also, my Device Self Service app works.
Both my PRL updates and DSS app were not working when I first got my phone. These issues were caused by problems within my account at Sprint's end, and had *NOTHING* to do with my phone/ROM/EPST/PRL/version/etc.
I jst tried my wifes phone and it still functioned.. using Modaco 2.2 no problems..
of course sprint says **** just to get you off the phone...
grr... their suggestion was to send me out a new phone.. I got it and reactivated.. still DOESNT WORK.....
and yes they are clueless..
lol... activate a non-Android phone on your account?
That's what I did... then re-activated my Hero and everything was good.
Weird I did a PRL update yesterday through self service
I called Sprint about this cause i tried mine and it didnt work. They said they were going to run some tests and found out I was running MoDaCo. They mentioned it by name. Hope they dont kill my warranty. Of course I denied it and flashed the stock ruu so if they test again it is back to stock.
I just wanted to let everyone know.
When they sent ne a replacement, which was stock, it didn't work. My wifes phone is on modaco and it works fine
AGAIN, the problem is not with your phone, but your account.
The problem is 100% on Sprint's end.
I completely agree..
and they realize it.. they just cant figure it out.. even though I told them what you said..
tyrnight said:
I completely agree..
and they realize it.. they just cant figure it out.. even though I told them what you said..
Click to expand...
Click to collapse
I just did a PRL and Profile update on Saturday and it seemed like it worked...Haven't tried Device Self Service though
yea. the old way works still..
just the DSS app fails..
as we speak Sprint is reprovisoning my phone to a pre and back to my hero to see if that works.. I lost data. and it hasn't returned yet.. grrrrr..
It'll come back in a bit.
Sprint says that data can take up to an hour to start working again. In my experience, it starts working within 15 minutes.
40 minutes. and still dead.. lol
I'm on the Gumbo rom and the device self service works fine for me.
animal7296 said:
I called Sprint about this cause i tried mine and it didnt work. They said they were going to run some tests and found out I was running MoDaCo. They mentioned it by name. Hope they dont kill my warranty. Of course I denied it and flashed the stock ruu so if they test again it is back to stock.
I just wanted to let everyone know.
Click to expand...
Click to collapse
You have got to be BSing us lol. How in the hell could they fiugre out your Rom lol. I wonder if it is possible for them to query the phone/build prop file....
hey guys, i have the G2 Touch running firmware build 2.73.111.26 CL#69351 on T-Mobile Germany.
today, i got the message that a firmware update is available, that mainly affects the youtube player. it was 3,6 MB large.
i clicked on "download" and afterwards on "install now" and then my phone rebooted. after reboot, first i saw the T-Mobile boot screen, then it booted into recovery mode.
in the beginning, there was a status bar moving (but with no status, just some movement, if you know what i mean) and then the status bar vanished. as it stayed like this without any change for about 10 minutes, i removed the battery and inserted it again, then i booted the phone like always.
but now i don't have the update and can't download it again. is there any way to get that update again?
thanks in advance for your help.
ok, i did a full factory reset to get the update again, that worked very good.
i got the update notification again, and tried installing it again.
download works, after clicking on "install now" the phone reboots and starts in recovery mode.
there is the status bar, and it is working until it is about half filled.
then the icon changes, i suddenly have an explanation mark on the screen, the status bar has vanished.
then nothing happens.
why doesn't it work? what can I do?
try pressing back or menu?
no key works.
for some reason, since the first factory reset, my pc's adb doesn't recognize the phone any more, so i can't see the url of the update. but the update window shows the filename, it is "OTA_Hero_T-Mobile_DE_2.73.111.91-2.73.111.26_R_release5pon5e4vkwhssvb1.zip" if that is helpful for somebody^^
also i called T-Mobile support a few minutes ago, and they said there was no update at all since the 2.73.111.26 that was published in november.
any idea, anybody?
and for the record, the following link works to get the update:
http://liveimage.htc.com/OTA_Hero_T-Mobile_DE_2.73.111.91-2.73.111.26_R_release5pon5e4vkwhssvb1.zip
can anybody help?
Most likely an update to the Youtube player that allows High Quality streams. All the newer builds (3.XXXXXXXX) have this new version, if you can live without, than it's nothing major.
I experienced the same: OTA Update announcement - something about "YouTube Player" blah - after installation, my hero was frozen.
Back & Menu brought me into the maintenance menu: Reboot without upgrade-activation brought back my old hero. No changes done.
Very quick (~1h later) "first level e-mail support" from t-mobile: No OTA-updates possible on G2 Touch (...harhar), pointed me to website with old firmware update.
I asked them to contact second level technical support - as it was definetly an OTA firmware-update and I already have installed the older firmware-update: Answer pending, since yesterday afternoon.
I hope, this was no hacker-intrusion attempt. T-Mobile not being informaed about an OTA firmware-update by whoever, does not really fill me with confidence. Would be a nice little hack, if some illformed hacker found out a way to pretend an firmware update OTA and used the willingness of all hero owners to take even a small step towards Android 2.1 wonderland...
.g.
No, it's really no hacking attempt. The update is on HTC servers, that's why T-Mobile support doesn't know it. Will contact HTC support today.
ok, I just called HTC.
the guy who could hardly speak german but tried very much told me, that they knew of the problem, as I am not the only one with it.
he recommended to perform a full factory reset, then try again.
as I told him that I already had done this several times, he told me I had to send the phone in via T-Mobile, so they can fix this.
considering the fact that this is a very minor update and that I need my phone, I now decided to wait some more weeks till the 2.1 update will (hopefully) arrive.
maybe the 2.1 update will work, if not I still can send it in. also, the update may be available to install via usb from PC, so it might work better.
so it's waiting for 2.1 again
Hi,
In the Netherlands we got this update too. It fixes youtube and enables the phone to get Android 2.1 OTA, which will be available in a week or two.
The original HTC Hero firmware checks for updates every two weeks. Maybe the next trick will be helping you to force download the update (it worked for me to force the update):
Set the device's date a year in the future (for example 15 june 2011). Go back to home screen and probably the update wil appear in your screen.
Let us know if it worked for you..
It worked for me. As soon as I changed the date I received the update.
Thanks for the solution.
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
polakscot said:
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
Click to expand...
Click to collapse
I guess more people where complaining about the broken Youtube player than about the 2.1 update (at least it was more visible for our customers). Having this fixed and declared on the support site makes life easier for customer support...it is stupid I know, but the average user is that dump.
makerber said:
I guess more people where complaining about the broken Youtube player than about the 2.1 update (at least it was more visible for our customers). Having this fixed and declared on the support site makes life easier for customer support...it is stupid I know, but the average user is that dump.
Click to expand...
Click to collapse
I just hope it doesnt mean that this is all we are getting. For a while at least.
polakscot said:
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
Click to expand...
Click to collapse
they are also releasing something wich prepare the ota server and repare it..
sebxd said:
they are also releasing something wich prepare the ota server and repare it..
Click to expand...
Click to collapse
Sure.. but how many months to wait now.. otherwise why update youtube at all?
Rumours are saying that it's coming the 18th and I think that pretty believable because we have got that update today...
And I don't know anything about youtube update ^^ maybe they wanted to give us something instead of an empty update ^^
Yeah, it makes perfect sense.
There was no "System updates ..." item in the phone status, before this update. I don't see why HTC would update the FOTA client if they didn't actually plan on sending us the 2.1 update soon. Probably takes a few days though.
Be patient
Hi,
I did the clock tip and got immediatly the update message. Download and installation went fine. Rebooting took about 10 minutes, so be patient and let the update do its work.
Peter
Hi, I got the following SMS this morning from T-Mobile, "You'll soon receive the download to update your T-Mobile HD2. It's free & there's no charge for the download, all you need to do is accept. T-Mobile".
Now, this dont sound right. Firmware files are normally huge and I have never had a message like this before. I have the 1.66 stock ROM and not the 1.72 T-Mobile one which is pants.
Has anyone else had this message or the updates and if so what are the updates.
Thanks
John
I got a text from them when they released the 1.72. It wasnt worded like that though....... and I havent had a message like that from them recently.
Maybe they're going to send you Android to run on your HD2
Or maybe not............
conantroutman said:
I got a text from them when they released the 1.72. It wasnt worded like that though....... and I havent had a message like that from them recently.
Maybe they're going to send you Android to run on your HD2
Or maybe not............
Click to expand...
Click to collapse
Really? Do you think so?
Wow that would be sooooooo kewl.
I got the exact same message about two weeks ago, I'm still waiting to see what official crap they throw out if anything!
never had anything of that sort... ever. only found out about the new ROM on XDA.
Same message received today still no further details
yes i have the text its downloaded tk my handset and keeps asking me to install, not untill i know whats in it!
Install what?? Is it a link to something or did they actually send you a file.........
Just received the same text. Have noticed connection issues over the past few days, this update maybe something to do with this?? It's not going to be a rom update as that would be huge and would obviously wipe the phone on install - something that T-mob cannot legally force on you surely?
PS anyone get this message running a stock t-mobile rom. Mine's Stock HTC 1.66 - they might be on to us defectors
Just noticed on HTC rss feed that O2 had a UTMS900 update for HD2, this may be what we are getting.
I'm so glad you wrote this post OP! I was going to ask about that text, which I also received this morning, over on the T-Mobile forum but my forum user details are not what I thought they were so couldn't log in.
Like a few of you have written here, I'm not installing it until I know what it is. I'm afraid of all my phone content and contacts being wiped.
I also received a text about a ROM update just like the first respondent to this thread but I didn't want to ruin what is already a working phone!
count me in too.
Same message as the OP. Uk Tmob
Thanks guys for all the feedback. I am defy NOT installing anything on my phone until I know exactly what it is and what it does.
John
has anyone installed the update yet? where on the phone would it have been automaticly downloaded to?
delboydell said:
has anyone installed the update yet? where on the phone would it have been automaticly downloaded to?
Click to expand...
Click to collapse
Link hasn't been sent yet.
there is no link the data has already been downloaded to the handset, and just requires installation, T.mobile technical(hhmmm) have no idea "its just an improvement to your handset sir" bring back uk call centers that dont have to stick to a script 100% of the time.
anyone got any more news on this? Have posted a message on the t-mobile forum but won't hold my breath as they will probably come back and say what is a mobile phone
I still havent got this bloody message......... I feel kinda left out now.....
Received today:
"You’ll soon receive the download to update your T-Mobile HD2. It’s free & there’s no charge for the download, all you need to do is accept. T-Mobile"
Written by some sort of PR / communication department half-wit or a spammer/scammer but WTF does it mean ?
received mine today as well.......
Just saw this link on Facebook. Thought I would share here...
http://windowsteamblog.com/windows_...t-windows-phone-update-and-how-to-get-it.aspx
From what I remember about the update scheduling, MS can push updates past carrier certification if the carrier delays until the next update is ready. I would love to see MS use these little micro-updates to game that system. Anything that helps to reduce AT&T's interference in the use of its own network is fine by me.
FL5 said:
From what I remember about the update scheduling, MS can push updates past carrier certification if the carrier delays until the next update is ready. I would love to see MS use these little micro-updates to game that system. Anything that helps to reduce AT&T's interference in the use of its own network is fine by me.
Click to expand...
Click to collapse
That would be pretty tricky, but I would think MS would at least hold off until carriers have shown a pattern of delays.
the only problem is that it isn't really an update. It's an update to help out the future updates. Wtf is microsoft doing? This OS is developing slowly, and their communication is horrible. I feel like I'm going to want a new phone by the time this mythical update shows up (that hopefully corrects all the flaws)
Focus
Everyone with a Focus should read the thread in the Windows Phone Forum very carefully and take a wait and see attitude before updating. Not looking good for the Omnia 7 and starting to look bad for the Focus.
Samsung owners claim Windows Phone 7 update has bricked their devices.
I personally had a Samsung Intrepid v6.5 that after an update, it became a brick. There was NO way for me to go back to the previous version either.
Anyone got the update?
Has anyone got the update yet or a notification of it? I checked my wifes phone and it said no update through the phone or zune. It's completely stock (except the memory) so I'm hoping it won't have any problems.
Edit - Nevermind. I guess it's staged over some time. It also shows her having the firmware that is having so many problems so maybe waiting isn't a bad idea.
Version #
How do you know if you recived the update? I hook up my phone yesterday, and it started synching stuff that has been on my phone for months. The items were never changed since I installed on my phone. I check in the Zune software and it says I'm up to date. Do you get a message that says, "Hey stupid, here's an update"? MS doesn't seem to clear and what is supposed to happen. Do you get a text, or a number in your Marketplace tile, or what?
My firmware version ends in JJ1 for PDA, Phone and CSC.
I got that from dialing *#1234# from the diagnostic app.
I have not seen the notice for the update yet.
Anyone else with a Focus seen the update yet?
Let down in wireless promises
I'm am so let down with Carriers & Manufacturers promising updates! I had the Captivate when it came out, and was happy with the expection of 2.2 Froyo being released. As I was waiting I rooted the phone and ran a developers version of 2.2, which was great. In Jan I decided to swap for the Focus because it was just a simplier phone to use. I noticed on the MS website it even notated an expected release of an update in Jan.
All in all, when you buy a phone I would recommend not giving into the impulse of buying it just because they say updates are coming, especially with Samsung. I do love both phones, but this is just terrible. Seems like technology has gotten to the point that if what you have isn't ready NOW, then it's already old news and updates are just a fantasy.
For gods sake, now there's the new 4G HTC Inspire running Froyo promising Gingerbread.
Actually, the only thing I wish I could do on the Focus was watch youtube videos in high quality using 3G... Hahaha... I guess making ring tones too, but that's it!
wildbilll said:
My firmware version ends in JJ1 for PDA, Phone and CSC.
I got that from dialing *#1234# from the diagnostic app.
I have not seen the notice for the update yet.
Anyone else with a Focus seen the update yet?
Click to expand...
Click to collapse
Mine ends with JJ2. Didn't get the new update. I wonder if I should wait a while before I do though.. Not sure if I want to brick this phone.. yet.
wildbilll said:
My firmware version ends in JJ1 for PDA, Phone and CSC.
I got that from dialing *#1234# from the diagnostic app.
I have not seen the notice for the update yet.
Anyone else with a Focus seen the update yet?
Click to expand...
Click to collapse
Just tried it. I don't see anything saying firmware. The first three all have JJ1. I've been checking plenty of WP sites. I haven't seen anyone on ATT get an update.
AT&T NOT holding back update
I had to speak to the Technical Support area of the AT&T Warranty Center today. All of a sudden, after 2 months, the battery icon at the top of the page ehibited the following symptoms:
. Blinks on and off, sometimes with the "plug" showing on the battery icon even though the phone is not on the charger. Blinks about once every 2 seconds.
. "Beeps" everytime it blinks.
. Screen will not turn off because this icon is blinking.
I was told that Technical Support had a meeting yesterday and that this is a know issue with WP7 by Microsoft and that the upcoming late February/early March update will contain a fix for this issue.
I asked why I had not recived an update notification and whether AT&T was holding up this update. The TS person said absolutely not, especially since this update will contain bug fixes that affect currently released phone models. AT&T is not holding back the update.
This person also told me that the issue is suspected to be caused by a virus that enters the phone when browsing the Internet and that warranty does not cover viruses. Well, that set me off. Their phone, their OS, their browser. I'll address this to be sure.
But, the update is coming, contains fixes, and AT&T is NOT holding it back.
JamesAllen said:
I asked why I had not recived an update notification and whether AT&T was holding up this update. The TS person said absolutely not, especially since this update will contain bug fixes that affect currently released phone models. AT&T is not holding back the update.
This person also told me that the issue is suspected to be caused by a virus that enters the phone when browsing the Internet and that warranty does not cover viruses. Well, that set me off. Their phone, their OS, their browser. I'll address this to be sure.
But, the update is coming, contains fixes, and AT&T is NOT holding it back.
Click to expand...
Click to collapse
lol. Virus entering the phone via web browsing in wp7. Don't fall for that.
Virus
powersquad said:
lol. Virus entering the phone via web browsing in wp7. Don't fall for that.
Click to expand...
Click to collapse
No, not a chance. I already contacted the store manager who I purchased the phone from and he has guaranteed a warranty replacement. I am still going to wait for the update to see if what the ST&T TS person was speaking the truth. If I have to, I'll take the SIM out and put it back in my FUZE running 6.5.x.
I received my updated today ! Window poped up and said there was an update. When I went to check the market place, there were no apps there were ready for up date. One would have to think the small update for the OS was sent out. How does one check ?
Sync through Zune.
Oh ya.... the OS update is not OTA (over the air) like the apps update. I will go sync now.
okay seems the update was pulled after some issues. I was rolled out again this week !
http://news.cnet.com/8301-1035_3-20039227-94.html
Seems there still might be an issue according to the article. I plugged my phone into laptop this morning after receiving another notification yesterday. It seems to be installing now. Fingers are crossed for no issues.
EDIT: OS Version after update reads 7.0.7008.0
The update took about 10 minutes.
it downloaded the file, verified it, said it was going to reboot in 10, 9, 8, 7.. then said your system is up to date!?
Only thing I can think of is it aborted due to battery level?
B
exactly the same! What to do? dont want to wait for days again!
I've assumed it's battery and am charging now.. anyone else know what's going on?
The same issue with me...Don't have a clue what to do..
i9023? mines not rooted or anything "custom"
Me too! I just received the OTA notification, made a backup and clicked update.
Downloaded the 128mb file, file check was ok, pushed "restart and install" and instead it said that system is updated. Any help?
No root, stock 2.3.6, i9023
same here, my phone was on charge btw..
Anyone found a resolution for this yet? Received another OTA download?
Mine was on about 45% when I got OTA, plugged it in to my comp USB port before download started but still disappeared on countdown as well
not received another notification, how rubbish eh! maybe they somehow "pulled it" before it could damage something? dunno. I'm sure someone clued up might add something helpful.
This bug is so annoying, it was soo close!! Still haven't found anything about it on here or other sites, and still no new OTA message
Same here,
Just got the update OTA...finished downloading and began counting down for the restart. At 8 secs remaining it switched to saying "your system is currently up to date". I tried restarting with no luck!
WTF!!
I hope it comes back!
I have still recieved nothing! How long would it take? I have a normal nexus s, unbranded unrooted and all that stuff...
Paul
Google Employee
12/19/11
If you received an update notification a little while ago but the update isn't currently available for your phone, this is likely the result of Google pausing the update in your area while we monitor feedback. The Android 4.0 update is continuing to roll out around the world so your phone will receive another update notification when it's available again in your region.
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That doesn't really address, RECEIVING, downloading, verifying and "ok'ing" the update, only for nothing to happen. V odd.
Same here..
Why don't, all of you, flash it manually? It's exact same as receiving the update ota.
I'm a new user so I can't attach link but if you go to the Google Mobile Help Forum you can see a thread, started by a user called Fozan, reporting the same issue.
Maybe it's better if you all report the problem there as well so Google can understand that we are a lot!
Open your dial pad and type in *#*#2432546#*#*
It automatically searches for updates !
Sent from my Nexus S using xda premium
Yup, good find, here it is: http://www.google.com/support/forum/p/Google+Mobile/thread?tid=4173d37ad6ba4e85&hl=en
devgee said:
Open your dial pad and type in *#*#2432546#*#*
It automatically searches for updates !
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
the problem is right this! seems that, because we already downloaded the upgrade, we are not eligibe anymore for the OTA!