So after weeks of having my unbranded Desire HD... I still have not received any update. This is ridiculous.
I am still on
Android Version: 2.2
Software number : 1.32.405.6
I noticed someone else in one of the other threads in a similar position. Just wondering who else has not received any update yet. Is it because we have unbranded phones? Is it because we missed the window to update? Please share your scenario?
I have even tried to contact HTC about it. They were quick to answer, although not very helpful at all.
Anyway... this is as far as I have gotten.
**************
I bought the Desire HD not long ago, but the software is still old. (1.32.405.6 and android version only 2.2)
I heard that updates that have come out help with many of the problems I am experiencing but it seems you have pulled any updates off the air (maybe due to the last update being buggy).
A friend is using this version:
(software number: 1.75.110.2, build number is the same… kernel version is 2.6.32.21
And android version is 2.2.1)
Everything seems to be working really well for him.
Can you send me an update please as the phone is performing REALLY bad at the moment, and it is frustrating that I cannot get an update OTA
***
Thank you for contacting HTC.
There is no way to send an update to a specified device. It depends on several factors.
Firstly, when an update is released it is then sent to various networks so they can add their own branding to the os, so a 3 phone for example may not receive the update until several months after Vodafone.
Another factor is that Over The Air updates are generated by a server which releases these updates to a bolck of serial numbers at a time. Rest assured you will get the update, but when depends on your network and your serial number.
***
Although my network provider is T-Mobile, there is no branding on this phone as it was not bought from them or any of the networks on a plan, so there should not be any rebranding required. Also... my friend who did get his phone from T-Mobile received his updates in early December.
I have heard of quite a few other cases in the same boat on forums. They bought their Desire HD in mid-late Jan, and have not been able to get an update. It is as if the updates were pulled off the air at one point and anyone who bought the phone too late does not get a chance to update, and is being left in the cold.
I know that what you have said is true in general, but is there a chance that a whole bunch of serial numbers are being left out? Or maybe phones that were bought independently are not getting updated because the network provider is not updating those phones?
Is the update coming from the internet? or the network provider somehow?
I decided to buy the phone independent of network branding so I would not have to wait for the network to brand their phone which took way too long with my last phone. Now that I have a phone that does not have network branding it is taking even longer?
Can you look into this in more detail as I find it hard to believe that an update has been out for 2-3 months and an unbranded phone is not getting any updates.
Also... is it not possible to for you to send me something so I can update it myself?
***
Thank you for your reply.
The reason these updates are staggered is that if they are all released together it would comletely clog the networks and so this method was divised and must be adhered to by all companies and all networks.
Have you tried scanning for the update as their is a possibility it may have been rejected.
To do this goto menu,settings,aboutphone, then search for update.
If it is already available for your serial numebr the device will find it. I would suggest you check over wifi.
***
I understand that the updates are staggered to not clog the networks, but you have not attempted to answer any of my questions.
My phone is unable to find any updates when multiple updates have already been released while I am stuck on the inferior software that came with the phone Android 2.2 Software number 1.32.405.6. The update to 2.2.1 came out in late October. Common sense would say that all phones would be updated at least once before a new update is released? ie... If the latest update has not yet been released to my serial number, then I should at least be able to update to the version before????
Which is why I am asking you all those detailed questions. Are you not able to check what serial number ranges should have already been updated?
Can you check anything?
Is there a window that a phone can be updated... and if it is missed, does that mean they dont get that update??
Yes I have tried scanning for the update many many times.
***
I have attempted to answer your question to the best of my ability so I sorry you are not happy with the answers. The update is 100% randomly generated on serial numbers.
It is not possible to send to a specific serial number as it is fully automated.
It is not possible to check whick serial numbers have been updated- This is every Device worldwide!
If you perform a hardware reset- ie battery out, replace battery after 10 seconds, hold volume down button then briefly press power button. Wait for the Android screen to come up then scroll down to factory reset or erase storage.
Quite often this wil force an update within 24 hours.
PLEASE BACK UP YOUR DATA AS THIS WILL REMOVE ANYTHING STORDE ON THE PHONE.
***
Is there a window (time period) that a phone can be updated... and if it is missed, does that mean they dont get that update?? Or once an update is available for a particular serial number, that phone will have access to the update for months and months?
***
I've had the phone since October and I have the same software version as you, so relax. There was one update to 1.72 / 1.75 but they pulled it due to major bugs. We are waiting for it to be fixed and sent OTA atm.
No point waiting for HTC to release another buggy ROM.
Just root and it enjoy the infinitely better custom ROMs available in the Development section. No official HTC ROM past, present or future will perform as good as the likes of Android Revolution or LeeDroid ROMs.
Then, if you ever have any problems that mean you need to send your phone back, just flash official ROM and your warranty will remain intact.
http://forum.xda-developers.com/showthread.php?t=936214
Related
Hi, I just signed up to ask this question, but have been lurking for a fair while whilst contemplating rooting my Hero for 2.1, but it appears the day has come where I will get it officially (I know that many of you will see this as madness, seeing as the official update will quite probably destroy my chances of rooting, but I've survived this long and loved using my phone without, so I'm not too bothered.)
Introduction out of the way, I've read a lot about the update coming OTA, but there appears to be no function on my phone for any "check for software updates" or anything similar that I assume would be there were OTA enabled. I have a Non-Branded UK Hero with build number 2.73.405.5 and was wondering if anyone could shed some light on this confusing confusing situation. Sorry if this has been asked before as well, but I couldn't find it in the forum anywhere.
Thanks in advance for your replies
Apparently a message will pop up on your phone screen asking you accept the update and then it will download to your phone over the air so make sure you have a data plan or you will be charged for the data downloading to your phone by your phone company !
I'm at home all day today so can use my Wi-Fi, so getting charged isn't a problem. Is it safe for me to assume that the OTA option will pop up for me when it rolls out to the UK and everything will be hunky dory then or are there drastic actions to be taken ASAP to allow me to update without a hitch?
hey guys, i have the G2 Touch running firmware build 2.73.111.26 CL#69351 on T-Mobile Germany.
today, i got the message that a firmware update is available, that mainly affects the youtube player. it was 3,6 MB large.
i clicked on "download" and afterwards on "install now" and then my phone rebooted. after reboot, first i saw the T-Mobile boot screen, then it booted into recovery mode.
in the beginning, there was a status bar moving (but with no status, just some movement, if you know what i mean) and then the status bar vanished. as it stayed like this without any change for about 10 minutes, i removed the battery and inserted it again, then i booted the phone like always.
but now i don't have the update and can't download it again. is there any way to get that update again?
thanks in advance for your help.
ok, i did a full factory reset to get the update again, that worked very good.
i got the update notification again, and tried installing it again.
download works, after clicking on "install now" the phone reboots and starts in recovery mode.
there is the status bar, and it is working until it is about half filled.
then the icon changes, i suddenly have an explanation mark on the screen, the status bar has vanished.
then nothing happens.
why doesn't it work? what can I do?
try pressing back or menu?
no key works.
for some reason, since the first factory reset, my pc's adb doesn't recognize the phone any more, so i can't see the url of the update. but the update window shows the filename, it is "OTA_Hero_T-Mobile_DE_2.73.111.91-2.73.111.26_R_release5pon5e4vkwhssvb1.zip" if that is helpful for somebody^^
also i called T-Mobile support a few minutes ago, and they said there was no update at all since the 2.73.111.26 that was published in november.
any idea, anybody?
and for the record, the following link works to get the update:
http://liveimage.htc.com/OTA_Hero_T-Mobile_DE_2.73.111.91-2.73.111.26_R_release5pon5e4vkwhssvb1.zip
can anybody help?
Most likely an update to the Youtube player that allows High Quality streams. All the newer builds (3.XXXXXXXX) have this new version, if you can live without, than it's nothing major.
I experienced the same: OTA Update announcement - something about "YouTube Player" blah - after installation, my hero was frozen.
Back & Menu brought me into the maintenance menu: Reboot without upgrade-activation brought back my old hero. No changes done.
Very quick (~1h later) "first level e-mail support" from t-mobile: No OTA-updates possible on G2 Touch (...harhar), pointed me to website with old firmware update.
I asked them to contact second level technical support - as it was definetly an OTA firmware-update and I already have installed the older firmware-update: Answer pending, since yesterday afternoon.
I hope, this was no hacker-intrusion attempt. T-Mobile not being informaed about an OTA firmware-update by whoever, does not really fill me with confidence. Would be a nice little hack, if some illformed hacker found out a way to pretend an firmware update OTA and used the willingness of all hero owners to take even a small step towards Android 2.1 wonderland...
.g.
No, it's really no hacking attempt. The update is on HTC servers, that's why T-Mobile support doesn't know it. Will contact HTC support today.
ok, I just called HTC.
the guy who could hardly speak german but tried very much told me, that they knew of the problem, as I am not the only one with it.
he recommended to perform a full factory reset, then try again.
as I told him that I already had done this several times, he told me I had to send the phone in via T-Mobile, so they can fix this.
considering the fact that this is a very minor update and that I need my phone, I now decided to wait some more weeks till the 2.1 update will (hopefully) arrive.
maybe the 2.1 update will work, if not I still can send it in. also, the update may be available to install via usb from PC, so it might work better.
so it's waiting for 2.1 again
Hi,
In the Netherlands we got this update too. It fixes youtube and enables the phone to get Android 2.1 OTA, which will be available in a week or two.
The original HTC Hero firmware checks for updates every two weeks. Maybe the next trick will be helping you to force download the update (it worked for me to force the update):
Set the device's date a year in the future (for example 15 june 2011). Go back to home screen and probably the update wil appear in your screen.
Let us know if it worked for you..
It worked for me. As soon as I changed the date I received the update.
Thanks for the solution.
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
polakscot said:
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
Click to expand...
Click to collapse
I guess more people where complaining about the broken Youtube player than about the 2.1 update (at least it was more visible for our customers). Having this fixed and declared on the support site makes life easier for customer support...it is stupid I know, but the average user is that dump.
makerber said:
I guess more people where complaining about the broken Youtube player than about the 2.1 update (at least it was more visible for our customers). Having this fixed and declared on the support site makes life easier for customer support...it is stupid I know, but the average user is that dump.
Click to expand...
Click to collapse
I just hope it doesnt mean that this is all we are getting. For a while at least.
polakscot said:
Is it just me thats wondering why.. if they are going to release a 2.1 update soon... are they packaging in an update for youtube in this ota?
Click to expand...
Click to collapse
they are also releasing something wich prepare the ota server and repare it..
sebxd said:
they are also releasing something wich prepare the ota server and repare it..
Click to expand...
Click to collapse
Sure.. but how many months to wait now.. otherwise why update youtube at all?
Rumours are saying that it's coming the 18th and I think that pretty believable because we have got that update today...
And I don't know anything about youtube update ^^ maybe they wanted to give us something instead of an empty update ^^
Yeah, it makes perfect sense.
There was no "System updates ..." item in the phone status, before this update. I don't see why HTC would update the FOTA client if they didn't actually plan on sending us the 2.1 update soon. Probably takes a few days though.
Be patient
Hi,
I did the clock tip and got immediatly the update message. Download and installation went fine. Rebooting took about 10 minutes, so be patient and let the update do its work.
Peter
So, in the effort to get the damn updates when they're released by HTC instead of waiting for T-Mobile to finally get themselves moving and push the update out, would it be possible to install the stock, unbranded HTC Hero RUU from off the HTC website onto my T-Mobile branded Hero?
I did have my phone rooted, but my phone was acting weird with some of the custom ROMs so I installed the RUU from T-Mobile's site. Now I see that the unbranded ROMs are getting an update and I want in on this.
Would it be possible, or is there something that'll block it in the phone?
well, at least in germany we on t-mobile got that update 1 day before the unbranded users did. try setting your phone's clock to more than 2 weeks in the future, you may suddenly have a new update
I've tried setting my phone's date to 2011, August 2010 and some pretty far off date where I just scrolled the year wheel, saved and gone back to the home screen and left it for about 5 minutes each time and I've still got no update.
Well, that doesn't surprise me. I forgot that today I couldn't get the update any more either. As you can see in the other thread, I couldn't install it when it was there. Maybe the package was defective and they took it off for repair. Just a guess though
Still waiting on HTC to answer my support request...
Just saw this link on Facebook. Thought I would share here...
http://windowsteamblog.com/windows_...t-windows-phone-update-and-how-to-get-it.aspx
From what I remember about the update scheduling, MS can push updates past carrier certification if the carrier delays until the next update is ready. I would love to see MS use these little micro-updates to game that system. Anything that helps to reduce AT&T's interference in the use of its own network is fine by me.
FL5 said:
From what I remember about the update scheduling, MS can push updates past carrier certification if the carrier delays until the next update is ready. I would love to see MS use these little micro-updates to game that system. Anything that helps to reduce AT&T's interference in the use of its own network is fine by me.
Click to expand...
Click to collapse
That would be pretty tricky, but I would think MS would at least hold off until carriers have shown a pattern of delays.
the only problem is that it isn't really an update. It's an update to help out the future updates. Wtf is microsoft doing? This OS is developing slowly, and their communication is horrible. I feel like I'm going to want a new phone by the time this mythical update shows up (that hopefully corrects all the flaws)
Focus
Everyone with a Focus should read the thread in the Windows Phone Forum very carefully and take a wait and see attitude before updating. Not looking good for the Omnia 7 and starting to look bad for the Focus.
Samsung owners claim Windows Phone 7 update has bricked their devices.
I personally had a Samsung Intrepid v6.5 that after an update, it became a brick. There was NO way for me to go back to the previous version either.
Anyone got the update?
Has anyone got the update yet or a notification of it? I checked my wifes phone and it said no update through the phone or zune. It's completely stock (except the memory) so I'm hoping it won't have any problems.
Edit - Nevermind. I guess it's staged over some time. It also shows her having the firmware that is having so many problems so maybe waiting isn't a bad idea.
Version #
How do you know if you recived the update? I hook up my phone yesterday, and it started synching stuff that has been on my phone for months. The items were never changed since I installed on my phone. I check in the Zune software and it says I'm up to date. Do you get a message that says, "Hey stupid, here's an update"? MS doesn't seem to clear and what is supposed to happen. Do you get a text, or a number in your Marketplace tile, or what?
My firmware version ends in JJ1 for PDA, Phone and CSC.
I got that from dialing *#1234# from the diagnostic app.
I have not seen the notice for the update yet.
Anyone else with a Focus seen the update yet?
Let down in wireless promises
I'm am so let down with Carriers & Manufacturers promising updates! I had the Captivate when it came out, and was happy with the expection of 2.2 Froyo being released. As I was waiting I rooted the phone and ran a developers version of 2.2, which was great. In Jan I decided to swap for the Focus because it was just a simplier phone to use. I noticed on the MS website it even notated an expected release of an update in Jan.
All in all, when you buy a phone I would recommend not giving into the impulse of buying it just because they say updates are coming, especially with Samsung. I do love both phones, but this is just terrible. Seems like technology has gotten to the point that if what you have isn't ready NOW, then it's already old news and updates are just a fantasy.
For gods sake, now there's the new 4G HTC Inspire running Froyo promising Gingerbread.
Actually, the only thing I wish I could do on the Focus was watch youtube videos in high quality using 3G... Hahaha... I guess making ring tones too, but that's it!
wildbilll said:
My firmware version ends in JJ1 for PDA, Phone and CSC.
I got that from dialing *#1234# from the diagnostic app.
I have not seen the notice for the update yet.
Anyone else with a Focus seen the update yet?
Click to expand...
Click to collapse
Mine ends with JJ2. Didn't get the new update. I wonder if I should wait a while before I do though.. Not sure if I want to brick this phone.. yet.
wildbilll said:
My firmware version ends in JJ1 for PDA, Phone and CSC.
I got that from dialing *#1234# from the diagnostic app.
I have not seen the notice for the update yet.
Anyone else with a Focus seen the update yet?
Click to expand...
Click to collapse
Just tried it. I don't see anything saying firmware. The first three all have JJ1. I've been checking plenty of WP sites. I haven't seen anyone on ATT get an update.
AT&T NOT holding back update
I had to speak to the Technical Support area of the AT&T Warranty Center today. All of a sudden, after 2 months, the battery icon at the top of the page ehibited the following symptoms:
. Blinks on and off, sometimes with the "plug" showing on the battery icon even though the phone is not on the charger. Blinks about once every 2 seconds.
. "Beeps" everytime it blinks.
. Screen will not turn off because this icon is blinking.
I was told that Technical Support had a meeting yesterday and that this is a know issue with WP7 by Microsoft and that the upcoming late February/early March update will contain a fix for this issue.
I asked why I had not recived an update notification and whether AT&T was holding up this update. The TS person said absolutely not, especially since this update will contain bug fixes that affect currently released phone models. AT&T is not holding back the update.
This person also told me that the issue is suspected to be caused by a virus that enters the phone when browsing the Internet and that warranty does not cover viruses. Well, that set me off. Their phone, their OS, their browser. I'll address this to be sure.
But, the update is coming, contains fixes, and AT&T is NOT holding it back.
JamesAllen said:
I asked why I had not recived an update notification and whether AT&T was holding up this update. The TS person said absolutely not, especially since this update will contain bug fixes that affect currently released phone models. AT&T is not holding back the update.
This person also told me that the issue is suspected to be caused by a virus that enters the phone when browsing the Internet and that warranty does not cover viruses. Well, that set me off. Their phone, their OS, their browser. I'll address this to be sure.
But, the update is coming, contains fixes, and AT&T is NOT holding it back.
Click to expand...
Click to collapse
lol. Virus entering the phone via web browsing in wp7. Don't fall for that.
Virus
powersquad said:
lol. Virus entering the phone via web browsing in wp7. Don't fall for that.
Click to expand...
Click to collapse
No, not a chance. I already contacted the store manager who I purchased the phone from and he has guaranteed a warranty replacement. I am still going to wait for the update to see if what the ST&T TS person was speaking the truth. If I have to, I'll take the SIM out and put it back in my FUZE running 6.5.x.
I received my updated today ! Window poped up and said there was an update. When I went to check the market place, there were no apps there were ready for up date. One would have to think the small update for the OS was sent out. How does one check ?
Sync through Zune.
Oh ya.... the OS update is not OTA (over the air) like the apps update. I will go sync now.
okay seems the update was pulled after some issues. I was rolled out again this week !
http://news.cnet.com/8301-1035_3-20039227-94.html
Seems there still might be an issue according to the article. I plugged my phone into laptop this morning after receiving another notification yesterday. It seems to be installing now. Fingers are crossed for no issues.
EDIT: OS Version after update reads 7.0.7008.0
The update took about 10 minutes.
I've been checking for updates on my GT-I9505 and so far I've gotten that everything is up to date already and now all of a sudden I got the following message: Your device has been modified. Software updates are not available.
The most weird and infuriating is that I have purposely kept my S4 completely stock, no root, no nothing. All I've done is that I've installed a few alternative launchers.
As far as I've understood - I can use triangleaway to get back to official (I'm on baseband I9505XXUDMH6). But seriously, what's the point of that status anyway, if I don't root or flash and it still gets effed up???
Anyone seen or heard of something like this before??
What should I do, any suggestions?
At the moment I'm planning to go to the local (tech) store, where I bought this in August (or maybe end of July) and going to have a little chat, if they tell me, that it's my fault and that I must have done something, then Samsung Estonia, here I come....and if things go really south then I'm going to the Consumer Protection Agency (hope it has an understandable meaning....don't know the international equivalent), so far in Estonia they've managed to do something if things are really wrong and hurt the consumer.
I also realize that I'm furious at the moment, but I'm also really serious....worked my butt off to buy this phone and shown great restraint not to flash or root and something like this happens....
Let this be (warning sounds too harsh) note to all not rooted and trying to keep their warranty and if anyone can share some insight, suggestions, sympathy or whatever - thank you!
It's been over two weeks now.
I've been in contact with my retailer, they only recommended a factory reset and the clerk admitted that he's not too familiar with the subject.
Samsung Estonia takes a bit too long with each of their replies (as they're probably too busy with marketing all the time), but they have more helpful replies than the retailer - told me to go to a service center in Tallinn. They were able to be more helpful with other issues that I had raised.
I also read from their site, that the 4.3 update is live in Estonia since October 31st, so I wanted to try if Kies would update my device although the device status isn't official - it only showed that my device is up to date. I was just bored and decided to try OTA as well - surprisingly it didn't say that it wasn't able to update, because the device isn't official, but it said that my device is already up to date.
I rushed through the settings to check it out and now, totally out of the blue, my device is once again official.
Whoever might wonder upon this story in the future with a similar problem, I'm sorry that I couldn't help you and can only wish you patience, good luck and hope that things will turn out better in the end as they did for me (for the moment at least)
A new development:
After the device status turned official again, I found out that the 4.3 update should be live in the Baltic region since October 31. But my phone still didn't find it. Samsung Estonia finally said that it's probably the fault of a wrong region setting, but it has to be checked and can be changed for a fee, as warranty doesn't cover it. I've been checking for an update for the past couple of days and this morning the device status had changed to custom once again. Wrote to Samsung Estonia, that I'm fine with waiting for the update or paying for the region change, but a device status switching back and forth between official and custom is Samsung's fault and it should be dealt with by them.
Hopefully they'll get the message and will clear this mess with their own resources.
Hey there.
I had a similar 'issue' not long ago. I randomly browsed through the settings and the 'about' section to find that the device status was unofficial. I haven't rooted or flashed anything at all, however it didn't really create a problem. I then restarted my phone, then it said 'official' again only to change back to 'unofficial' again in about 10 minutes.
If i restarted and tried to update quick enough it would work, if the phone ran for a while I got the same message as you 'your device has been modified' or something.
I got the 4.3 update and the problem has since disappeared...
I started a thread too out of curiosity but no one seemed to know the answer. It might just be a little software bug