Database Users

Dell venue pro not turning on?

Hey guys, just wanted to see if anyone else was having this problem, or if possibly my girlfriend has a defective unit. Like i said, my gf has a dvp but when it dies and i connect it to a charger (1 amp) it'll sit for 10-15 minutes and still wont turn on. I was able today to take the battery out, let it sit for a minute, then put it back in and turn it on, and it did just that. And then it showed that the phone was charging. then after a few minutes it turned off.
Anyone else have this problem? Because i know as is, the phone is supposed to turn on automatically because the phone has to be on to charge (a wp7 "feature")
anyone think i have a defective unit? By the way...today when it happened it was the 2nd time its happened to her so far.

simbadogg said:
Hey guys, just wanted to see if anyone else was having this problem, or if possibly my girlfriend has a defective unit. Like i said, my gf has a dvp but when it dies and i connect it to a charger (1 amp) it'll sit for 10-15 minutes and still wont turn on. I was able today to take the battery out, let it sit for a minute, then put it back in and turn it on, and it did just that. And then it showed that the phone was charging. then after a few minutes it turned off.
Anyone else have this problem? Because i know as is, the phone is supposed to turn on automatically because the phone has to be on to charge (a wp7 "feature")
anyone think i have a defective unit? By the way...today when it happened it was the 2nd time its happened to her so far.
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Click to collapse
It's happened a couple times on mine since I got it in late December.

I am currently having this same problem. This is distinctly different from the other crashes (Marketplace/wifi kindof thing), which is often resolved by quickly removing and replacing the battery, which many are waiting for the April 18 Dell firmware fix to resolve. (Better to hold the power button down for 5 secs than constantly remove the back and battery.)
This is different. The phone is quite dead. The power button is completely unresponsive. The battery must be left out for at least a minute. The phone doesn't even charge when in this state, as I left it on the charger overnight. It does recur as well, but I haven't had time to fully investigate. I have had the nodo update for a week prior to this occuring, so that may not be related.

Having the same problem, and as the guy above stated, THIS IS COMPLETELY DIFFERENT FROM THE NORMAL CRASHES. This has started for me since the NoDo update. Pulling the battery does nothing. I just have to leave it sit and come back. Sometimes it restarts on it's own after 5 minutes and sometimes 2 hours. Either way, I am sick of this lemon.

Same here
Hey i am having the same problem also. I thought it was just because my phone completely died. It turned on eventually and then i had it charging overnight and now its doing the same thing. Seriously thinking about going back to android. So many problems.

I'm having a very similar problem to the one described above. Earlier this evening I unboxed a completely new Dell Venue Pro. It was carrier locked to T-Mobile, but I have subsequently unlocked it with the code provided to me from Dell directly. My plan is to use the phone on the Rogers network in Canada, and right now there is no SIM card in it.
Anyway, the phone refuses to charge properly. When it has the battery in it, and I try plugging it into the wall, the phone shows a full screen icon of a battery with a AC plug on it (I assume this means the phone is fully charged.) However the moment I unplug it the screen goes dark and there is no way of turning it back on. I've tried holding the power button, I've tried pulling the battery, putting it back in, and then holding the power button. Nothing seems to work.
If I plug in the phone into the wall with no battery in it. I can get into the OS. If I then put the battery back into the phone while it is still charging, it'll show that the battery has no charge. After a few minutes (in the ball park of 5-10) it'll again show the full screen icon of a battery with a AC plug on it.
I've compared this to my friend's Samsung Focus which was plugged in when it has no charge. The Samsung focus will show a full screen critically low battery icon when first plugged in, then as it charges we'll get a full screen low battery icon, and then the Windows Phone 7 OS itself will load. (It is still not fully charged, so I do not know if we ultimately get the full screen icon of the battery with plug.)
Both phones (Samsung Focus and Dell Venue Pro) have been charging for over 2 hours now. The Samsung Focus is in the WP7 OS and shows an increasingly charged battery. The Dell Venue Pro still has that full screen battery+plug icon.
The only way I can access the WP7 OS on the Dell Venue Pro is to take out the battery and plug it directly into a wall, or directly into the computer. I have succeeding at carrier unlocking it and upgrading the OS all the way to Mango using this approach. However the phone just refuses to run on battery power.
Has anyone else run into this problem? Do you think it is the phone, or the battery itself? Any advice would be appreciated.
P.S. Sorry to bump such an old thread, but I'm a n00b, and the video said to find a thread related to my problem, and post there.
Edit: So the Samsung Focus finished charging. It lets me interact with the WP7 OS, and does not have the full screen battery with AC plug icon. Although it does have a much smaller version of the icon on the top of the screen where the remaining battery icon is.

demondo said:
If I plug in the phone into the wall with no battery in it. I can get into the OS. If I then put the battery back into the phone while it is still charging, it'll show that the battery has no charge. After a few minutes (in the ball park of 5-10) it'll again show the full screen icon of a battery with a AC plug on it.
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Click to collapse
Sounds like something my phone did a few months ago. I was able to resolve the issue by following the steps in the post below.
http://forum.xda-developers.com/showpost.php?p=11699369&postcount=10
The issue hasn't happened since. Not sure if it's the same issue but give it a try and see if it helps

THANKS, it worked!
I know I tried those steps (from the same post) before upgrading to Mango and it didn't seem to work. After upgrading to Mango, it did work. The only variation I made to the steps was that when you try to shut down the phone (while holding the power button) I also swiped downward, as that is now needed with Mango.

demondo said:
THANKS, it worked!
I know I tried those steps (from the same post) before upgrading to Mango and it didn't seem to work. After upgrading to Mango, it did work. The only variation I made to the steps was that when you try to shut down the phone (while holding the power button) I also swiped downward, as that is now needed with Mango.
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Click to collapse
Hi demondo, im having the same exact problem as you and im also with mango, can you please explain a little better what you did ? Until now nothing had sucess for me
Thanks

Hi Mauriciovsky,
I do not know what the minimum number of steps is to get rid of the problem. Here's what I did, but probably some of it isn't needed:
Charge the phone (with battery in it) using the AC adapter for a few hours with the bettery + plug icon. (I charged it until a Samsung Focus was fully charged.)
Unplug the charger.
Take out the battery.
Plug in phone to computer over USB.
Update the phone all the way to Mango. (You know you're in Mango when holding the back button brings you to the tile view of your running applications.)
With phone still plugged in to USB, plug in the battery.
(MAYBE) unplug the phone from USB. I can't recall if I did this step or now, I don't think so, but maybe.
Either way, turn off the phone. This is done by holding the power button for two seconds and then swiping downward when instructed to do so.
Unplug the phone if you haven't done so earlier.
Hold the power button for two seconds, then let go. The Dell logo should appear, and the phone should boot.
Sorry I can't give you a more concise explanation. However, the phone has been working great in the few hours since the problem went away. Hopefully it'll work for you too.

demondo said:
Hi Mauriciovsky,
I do not know what the minimum number of steps is to get rid of the problem. Here's what I did, but probably some of it isn't needed:
Charge the phone (with battery in it) using the AC adapter for a few hours with the bettery + plug icon. (I charged it until a Samsung Focus was fully charged.)
Unplug the charger.
Take out the battery.
Plug in phone to computer over USB.
Update the phone all the way to Mango. (You know you're in Mango when holding the back button brings you to the tile view of your running applications.)
With phone still plugged in to USB, plug in the battery.
(MAYBE) unplug the phone from USB. I can't recall if I did this step or now, I don't think so, but maybe.
Either way, turn off the phone. This is done by holding the power button for two seconds and then swiping downward when instructed to do so.
Unplug the phone if you haven't done so earlier.
Hold the power button for two seconds, then let go. The Dell logo should appear, and the phone should boot.
Sorry I can't give you a more concise explanation. However, the phone has been working great in the few hours since the problem went away. Hopefully it'll work for you too.
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Click to collapse
Thanks a lot for the help demondo and the other guys

I had the same problem: my DVP's, running WP7.5 "Mango", battery got drained and when I tried to turn it back on it would not boot, not even when I hooked it to a power outlet. I finally got it running again, here's what I did:
1. Take out the battery.
2. Turn it on (you should see the Dell logo by now).
3. Put the battery back. (It will alert you that the battery is critically low).
4. Charge it.
*Hope this helps*

[Q] Android HD2 reboots at Dark Forces Team Screen

So I have been using my HD2 with Android installed in the internal memory for at least 6 months with no issues. My HD2's battery life has dwindled down to being about 3 hours, so I ordered a new one. I popped in the new battery and plugged the phone in, and now the phone will continuously reboot itself while plugged in, when it reaches the Dark Forces Team screen. I installed the old battery, and the same thing happens. The phone will not turn on unless it in plugged in. Also is there anyway to charge the phone while it is off? When you plug it in, it turns itself on automatically. Lastly, I don't know if this affects anything, but I did drop the phone from about 3 feet with the charger in, and now the plug has to be pushed in to get charged. Thanks for all your help guys.

simplesauce said:
So I have been using my HD2 with Android installed in the internal memory for at least 6 months with no issues. My HD2's battery life has dwindled down to being about 3 hours, so I ordered a new one. I popped in the new battery and plugged the phone in, and now the phone will continuously reboot itself while plugged in, when it reaches the Dark Forces Team screen. I installed the old battery, and the same thing happens. The phone will not turn on unless it in plugged in. Also is there anyway to charge the phone while it is off? When you plug it in, it turns itself on automatically. Lastly, I don't know if this affects anything, but I did drop the phone from about 3 feet with the charger in, and now the plug has to be pushed in to get charged. Thanks for all your help guys.
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Click to collapse
1- dropping your phone with damage may certainly have caused this. did the problems start right after?
2- with magldr you cannot charge with it turned off.
3- try to boot into bootloader. is that possible?

I didnt notice anything different after dropping it, except now I usually have something wedged under the charger. I tried Loading in through MAGLDR BOOT AD NAND. No luck.

you misunderstood.
can you boot into bootloader (not magldr)? the tricolor screen- turn phone off, turn on and hold down the volume down key.
if you can (and should be able to do so) - i would start over. flash back to WM. i never do task29 though conflicting reports. then reinstall whatever OS you are using. if problems persist on WM, then is hardware. however, to flash back to WM you will need battery life (>50%) which may represent a problem. but try to get into bootloader first.

ok so my phone hates me

Had Build 5 of the team hacksung ICS. i went to turn my screen on and nothing, I figure ok, pulll the battery, it will be fine. NOT. I pulled the battery, put it back in, tried to turn the phone on and all I got was the battery charging screen (with a grey battery with the loading symbol in it) and it kept turning off and coming back on over and over. I threw it on the charger for shi*s and giggles and it booted into recovery, nothing I tried made it boot past recovery (while plugged in) or past the half charging screen (when not plugged in)
I managed to go home and odin back to stock (full DL09 w/ atlas 2.2 pit) but if I turn the damn thing off and then try to start it again, same damn thing! idk what the hell to do or even what happened. no amount of odin is helping.
Anyone have any idea what the heck happened here?

Neuman.Tim said:
Had Build 5 of the team hacksung ICS. i went to turn my screen on and nothing, I figure ok, pulll the battery, it will be fine. NOT. I pulled the battery, put it back in, tried to turn the phone on and all I got was the battery charging screen (with a grey battery with the loading symbol in it) and it kept turning off and coming back on over and over. I threw it on the charger for shi*s and giggles and it booted into recovery, nothing I tried made it boot past recovery (while plugged in) or past the half charging screen (when not plugged in)
I managed to go home and odin back to stock (full DL09 w/ atlas 2.2 pit) but if I turn the damn thing off and then try to start it again, same damn thing! idk what the hell to do or even what happened. no amount of odin is helping.
Anyone have any idea what the heck happened here?
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Click to collapse
Are your volume buttons stuck?
Sent from my SCH-I500 using xda premium

Nope but I'm thinking I'm going to try some electronics cleaner just in case. My phone is my music when I lift so I change songs often meaning its a distinct possibility that's its gummed up a bit in there lol
Sent from my SCH-I500 using XDA App

Neuman.Tim said:
Had Build 5 of the team hacksung ICS. i went to turn my screen on and nothing, I figure ok, pulll the battery, it will be fine. NOT. I pulled the battery, put it back in, tried to turn the phone on and all I got was the battery charging screen (with a grey battery with the loading symbol in it) and it kept turning off and coming back on over and over. I threw it on the charger for shi*s and giggles and it booted into recovery, nothing I tried made it boot past recovery (while plugged in) or past the half charging screen (when not plugged in)
I managed to go home and odin back to stock (full DL09 w/ atlas 2.2 pit) but if I turn the damn thing off and then try to start it again, same damn thing! idk what the hell to do or even what happened. no amount of odin is helping.
Anyone have any idea what the heck happened here?
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Click to collapse
I kinda have the same issue. When I have the phone unplugged and off, I cannot turn it on. When I push the power button I get a blank battery charging image. However, when I plug the phone in and wait for the battery charging icon to appear , then push the power button the phone will start. Also, when on and not plugged in, the notification area intermittently presents "USB connected". I have chalked this all up to being an issue with my USB port on the phone being damaged and learned to ignore the notification. I have tried several ROMs and have the same issues across the board (GM and ICS ROMs)

truckinpaul said:
I kinda have the same issue. When I have the phone unplugged and off, I cannot turn it on. When I push the power button I get a blank battery charging image. However, when I plug the phone in and wait for the battery charging icon to appear , then push the power button the phone will start. Also, when on and not plugged in, the notification area intermittently presents "USB connected". I have chalked this all up to being an issue with my USB port on the phone being damaged and learned to ignore the notification. I have tried several ROMs and have the same issues across the board (GM and ICS ROMs)
Click to expand...
Click to collapse
Try a different battery

That was my next step once I get home. Half afraid to turn the dang thing off at risk of having to start over..again
Sent from my SCH-I500 using XDA App

Ok so I finally got around to some testing. If I power off the phone and power it back on its fine, if I reboot, its fine, if I take the battery out (like when I flashed the ec09 radio earlier) then it does the same crap as before. If I plug the charger in and try again its good. I tried my buddys battery and all was well so its my battery.
Hope this helps anyone who runs into this problem!
Sent from my SCH-I500 using XDA App

[Q] Desperate for help!

Bought a 16 GB Wifi Samsyng Galaxy 10.1 Tablet from a friend. Not rooted. Was working fine until I upgraded to the stock 3.2 from Samsung. Now, it won't boot unless it's pugged into the wall charger. The battery says its at 100%, but it goes immediately off when I unplug it. It won't boot at all....not even into recovery unless it's plugged in. The computer wont recognize it when using the USB cord and it won't do anything.
Can the software do weird things to the battery? What do I do? I can use the wall charger, boot into recovery, wipe data and factory reset....then setup my google account and it works fine....until I unplug it. Then it goes black immediately.
I'm not a noob, (several Android phones, all rooted and custom Roms flashed...thx XDA).......but I'm stumped on this one.
Pease help.

Try going back to 3.1 and see if it goes away, or try a Custom Rom. Task14 is very stable and reliable to test with

as long as you can turn it on, you are safe. Like above said, install Task14 rom!!

badboy47 said:
as long as you can turn it on, you are safe. Like above said, install Task14 rom!!
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Click to collapse
Thanks for the suggestions....but since I can't get the tablet to do anything while it's connected to the computer, how do I get the tablet rooted or even get the 3.1 or a custom Rom onto the tablet?
I plugged it in again last night (with wall charger)....it showed the battery as 100%....then it vibrated and the screen faded (as it's supposed to do). It won't turn on when you press the power button only.....not even if I hold it down to force a reboot. So I have to boot it up by using the power button and the down volume key combo. From there, I wiped the cache, and did a factory reset. (all this time it's plugged into the wall charger) Then when it rebooted and I was able to set it up with the Wifi, Google account, market access, etc. I even played a game and went to You Tube and watched a couple videos just to make sure it was working. Everything was working perfect (as long as it's plugged in to the wall charger). I left it alone for several hours to see if the battery was just reporting 100% but in fact was NOT at 100%. The screen went black, but would come back on when pushing the power button quickly (as it's supposed to do) So I left it like that overnight. This entire time the battery was reporting 100%.
This morning, I quickly tapped the power button and it came back up (still plugged in). Working great. As soon as I unplug it from the wall, it went black and now it won't do anything.
It won't boot or do anything using the USB cord and the computer. How do I get the new ROM or old stock 3.1 onto the dang thing if I can't get it connected?
This thing is frustrating me.

[Q] Nexus 4 turns off when unplugged with plenty of battery remaining

I was recently on vacation taking a "Photo Sphere" with my Nexus 4 and suddenly my phone just turned off. It didn't power down, it just suddenly was off. I felt the back of my phone and it was particularly hot right in the center of the phone. Since that event, my phone is highly unreliable when unplugged and will continue to immediately turn off when I either try to use the phone's camera, or sometimes: try to make a phone call, watch a video, and other random things. After the phone has powered off, it gets stuck in a reboot loop. The phone is bootable and works reliably when it is plugged in. When I am able to successfully reboot the phone, when plugged in, I can see that the battery has plenty of charge remaining. The phone will work for hours or minutes after it has been unplugged as long as I am doing very little with it.
Things I have tried so far have been rebooting into safe mode and formatting my phone with the stock Android 4.4.2 image. Both of these things have not worked out.
I'm trying to determine if I need a new phone if there is something else. Is there anything that would be indicated by a crash log and if so, how would I access that log.

Think it is a hardware issue
I can't help but think that this is a hardware issue. So, I just bought a new HTC One (M8). It is a fantastic phone. I am going to keep my glitchy Nexus 4 as a development/test device.