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my first for ages.
I recently purchased a wizard which looks to be virtually brand new.
now the other day I updated it the the o2 uk latest rom as it was running a really old rom.
and it has been running perfectly, i have not looked into running any other rom or performance upgrades etc.
now I was using the device in landscape and after closing the unit my screen went bright white and my pride and joy is now not usable.
I can still acept calls, the touch screen still works but the screen is pure white.
Ive contact a few places and they all say the screen has died and needs replacing
Does this sound right.
its a £80 fix if this is right. im so gutted.
any advice is great before i pack it up and send it off.
anyone please....
Can you put it into bootloader mode? If not i would say you have a loose connection on the screen to the mainboard i had the same problem with my old phone the screen disconnected for the main board so no display! If you cant get it replaced take it apart and carefully check the connections if still doesnt work i would try another screen or buy one.
even when i reset it, it stays whits so cant see anyhting on screen,
ive had someone take it apart and re-seat the cables and still just a white screen
so im off to purchase another one in hope this is all thats gone
as your phone is booting up press and hold the camera button, is the screen still white?
cant tell now. ive sent if off for repair.
Im gutted.
bleep said:
cant tell now. ive sent if off for repair.
Im gutted.
Click to expand...
Click to collapse
I had a similar issue, the keyboard sliding in and out must have worn out the switch that detects when it is open/closed. I had had my wizard a year and the screen started flickering, i dealt with it for a while, then the scree was stuck blank white unless if i pressed on the area of the phone that had the contact.
I had to send it back and got a refurb.
sounds like thats what happened to you too. Hopefully when you get it back it will be good as new
ive sent mine for a screen replacement tho not a repair.
now im worrying that its gonna come back in the same state.
Gulp
got my wizard back after having the screen replaced.
2 days later when ever i touch the bottom of the screen with pen, finger or even breath on it.
the screen goes off and the phone locks up and dies.
I have to take battery out and restart it and it then works great till i touch the bottom again.
Sound like a dodgy screen or something else.
Seems like a flexi strip(The one conecying the display to the mother board) sometimes if the strip develops a tear or is not properly connected this issue usually happens.
the shop doing the repair have said there is the following issues
1- padding issue on the screen (either too much or not enough)
2- Problems with the main board. (something on there is failling, hardware wise)
How the hell could this be happening on a device that was working perfectly
apart from the screen had died.
have they done more damage attempting the repair... I think so .!
I had the white screen 6 months ago. Luckily still under warranty period so got it repaired. It was the flexo-cable. since the fix no problem so far despites using the phone (also in landscape mode) daily.
when i got it back after the screen was replaced my xda worked great but as stated as soon as some preasure was applied to the bottom of the screen it would just die there and then.
I would have to take the battery out and then it would power on as normal
but again if i put presure on the bottom of the screen.. bang DEAD !
so sent it back to them and they told me what I stated above !
now waiting 2wks to hear what they are gonna do about it
not a happy bunny
still nothing back from the company thats doing the repair.
i dont know why they do this.
Im now thinking of getting my Xda back, selling it either on here or ebay and purchasing a new one.
Should i quit now or wait out for the miracle that they fix it completly.
Anyone in the uk reconmend a good repair company please im pulling my hair out.
http://forum.xda-developers.com/showthread.php?t=303872
theres your answer
I have a serious problem. I noticed a bug in the Desire alphas where sometimes when the backlight went off during a call it would not come back on when the i took the phone away from my face. It always came back on eventually.
Ok now yesterday I flash alpha 8 and it worked fine. Now all of a sudden I reboot my phone bc the battery dies and the backlight won't come on at all! I know the phone is on because the haptic feedback and cap buttons are on and if I leave it on I can tell it's getting notifications.
How am I supposed to fix this?! I can't even see anything to get into recovery! My phone is unusable.
Find out every step to do a backup in recovery... see if that works
BlackHawk6 said:
Find out every step to do a backup in recovery... see if that works
Click to expand...
Click to collapse
Load into bootloader
Press power button once and wait about 20 seconds
press volume down once then hit power button once
Wait about a minute and move the trackball down slowly 3 time and press it
Scroll it down once and press it four times
trevorwhopkins said:
I have a serious problem. I noticed a bug in the Desire alphas where sometimes when the backlight went off during a call it would not come back on when the i took the phone away from my face. It always came back on eventually.
Ok now yesterday I flash alpha 8 and it worked fine. Now all of a sudden I reboot my phone bc the battery dies and the backlight won't come on at all! I know the phone is on because the haptic feedback and cap buttons are on and if I leave it on I can tell it's getting notifications.
How am I supposed to fix this?! I can't even see anything to get into recovery! My phone is unusable.
Click to expand...
Click to collapse
Unless your screen is broken you can always boot into recovery.
Take out the battery, then put it back in.
Hold the trackball down as you power on, this will boot you into fast boot.
Select bootloader, then select recovery. and bam your in recovery and can reflash.
I can get my phone into recovery. When I adb in i can push the phone into recovery, then when i hit adb devices it shows my phone and says recovery.
the problem is the backlight is not on even when i am in recovery. i would say the screen broke, but it seemed like a software problem, because it was just slow to come back on. It still always came back on. then I left it in my car chargine and it never came on again. The phone seems to be working fine though.
Kind of off topic, but did your call screen do this before flashing to Desire at all? Did you recently install a screen protector? I had problems with the PhantomSkinz screen protector making the proximity sensor less sensitive and behaved exactly how you're describing...as soon as I took it off it started working again. I'm now using a dcmugen88 screen protector and it works great.
interesting. i have one of those bodyglove or whatever protectors. best buy glued it onto my lcd. i suppose it could have started around that time. but would the proximity sensor still be deactivating the lcd even when its booting up or in recovery?
Oh, I must have overlooked that. The screen protector wouldn't cause any issues on startup or in recovery... guess it must be the rom then.
well, figured it out.
warning to n1 users: watch that lcd screen under the glass. its not nearly as sturdy as the glass cover.
the lcd/digitizer screen under my glass got cracked and stopped working. no drop, no warning, no funny colors. htc does not cover this in the warranty no matter how good the actual phones condition is.
i almost didnt get another n1, a phone thats inherantly weak (i found dozens of similar reports over the web) is not exactly a good case for a system with no insurance, no store to walk into, and very unhelpful support. they try to be very nice, but the rep i talked to couldnt even tell me whats covered and not. he just said let us charge 500 bucks to your card and we will ship a replacement, then decide if we think you have to buy it once we get your old phone. i demanded to talk to someone who did know. his manager denied hearing about lcd screen problems... after the original rep said he and htc knew this was a common problem. google didnt even return my email when i first contacted them saying my backlight was broken.
so again, be careful and get a good case.
trevorwhopkins said:
well, figured it out.
warning to n1 users: watch that lcd screen under the glass. its not nearly as sturdy as the glass cover.
the lcd/digitizer screen under my glass got cracked and stopped working. no drop, no warning, no funny colors. htc does not cover this in the warranty no matter how good the actual phones condition is.
i almost didnt get another n1, a phone thats inherantly weak (i found dozens of similar reports over the web) is not exactly a good case for a system with no insurance, no store to walk into, and very unhelpful support. they try to be very nice, but the rep i talked to couldnt even tell me whats covered and not. he just said let us charge 500 bucks to your card and we will ship a replacement, then decide if we think you have to buy it once we get your old phone. i demanded to talk to someone who did know. his manager denied hearing about lcd screen problems... after the original rep said he and htc knew this was a common problem. google didnt even return my email when i first contacted them saying my backlight was broken.
so again, be careful and get a good case.
Click to expand...
Click to collapse
ive got 5 bux that says the power connector to your lcd came lose so now the screen just doesnt turn on ... i have heard this issue before... send it in and get it fixed if its going to cost you then tell them to **** off and send their phone they just sent you back
Whatever rom you are running ask the developer of rom in his thread. That's where you will get the best information and help.
I had cyanogen 7.0.3 (stable) with the theme Dark Ginger since it came out until about 6/17/11 .. I was using the phone texting and web a few minutes before the phone restarted by itself I took it out and saw the HTC screen and put it back in my pocket when I checked the phone back a few minutes later after I unlocked the phone by pressing the track pad the screen was black and I know the phone was on since the command buttons on the front of the phone was on .. So took out battery and reboot about 3/4 of the HTC screen was black and the remaining portion had random white lines running vertically when it got to the second splash it was completely black with a few gray lines and when the phone started up the only thing that was on was the lights on the buttons again .. There is no physical damage on the phone so I know the screen was not cracked and even though the whole screen was black I picked up a call by swiping my fingers across it a few times lol ... Just wanted to share my experience maybe you can't have a rom on your phone more than a month or 2? I guess you have to keep flashing new roms on the phone ... I got a new g2 in the end luckily
that does sound more like physical damage or a manufacturing fault. I would be very very surprised if a rom could do that to a phone
Krazi Bluntz said:
maybe you can't have a rom on your phone more than a month or 2? I guess you have to keep flashing new roms on the phone
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Click to collapse
You kidding? The vast majority of smartphone owners stay on the stock ROM, and are on the same ROM for many months, maybe even years, aside from OTAs (and depending on your phone and carrier, the OTAs can be very infrequent).
I agree with above, what you've described sounds more like a hardware issue. Even if the phone was not damaged, things just go bad after a while. And screen failure is a known issue with this phone.
Its probably a manufactured fault .. When I had my g1 I used to flash new roms every other day or week I had it for 2 years without any problems .. the g2 is the first time I actually left the same rom on my phone for an extended period hence the thought that the rom was to blame was a possibilty since it looked like it got a virus or something when it crashed* so suddenly :/
It doesn't seem like something a ROM would do to your phone.. probably faulty connections to the screen or something..
I've had a nokia and a motorolla do that, one was dead the other was the connector. If it's under warranty, which I doubt since you've flashed it, send it back otherwise open it up and check the ribbon connector to the lcd screen isn't loose (based on how I fixed my moto). Failing that you could probably get a replacement screen off ebay (based on my nokia).
Thanks for all the responses I actually got an exchange for another g2 .. I appreciate all the hard work the devs put into their roms and the time they spent on them I just posted this topic to maybe solve the problem incase someone else is faced with it .. since I don't have the phone anymore I can't verify if it was the screen or some other mechanical problem
My phone seems to be working fine, but it is hard to tell since the screen usually won't turn on. I say usually because once or twice a day I can wake the phone up and the screen will work, but as soon as the screen turns off again it usually won't come back on.
I am wondering if I wipe the phone back to stock if that might make it work like normal again, but my question to you is, Can I restore the phone to its original state without using the screen? Every time I try to boot to recovery or bootloader the screen stops working and I am stuck. Can I use ADB to do everything? If so, I need to know the commands to type in.
Is your ribbon cable loose?
Sent from my SGH-T989 using xda premium
It doesn't appear to be. Is there a good way to check?
Same problem I had. Sent it back to HTC and they fixed it free
Sent from my HTC Vision using XDA
Will they fix a phone that is rooted with CM7 on it?
loomism2 said:
Will they fix a phone that is rooted with CM7 on it?
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Click to collapse
I followed a PDF a member called strawmetal made, didn't need the screen, returned it to stock and sent it in
Sent from my HTC Vision using XDA
My phone also has a problem that sometimes appears.
Sometimes, the screen won't turn on at all. I would use the phone normally and lock the screen. Then, all of the sudden, when I pick it up again it wouldn't turn on at all, it's like it shut down.. After pressing the POWER button, it reboots and then works.
I am still thinking this is a software glitch rather than a hardware problem. The screen came on the first try this morning and I went into Our Groceries to add something. When I backed out of it the screen turned off, and hasn't come on since. Also, last night it was also working and I went into settings to lower the screen brightness. No matter what I set it to it stayed the same, and the Auto setting was unchecked. I think I need to just reflash the rom but I don't know how to do that without the screen being on.
Some phones have problems handling low voltages in sleep mode if you have underclocked it. On one of my g2's i had to 384mhz or something like that for the screen to turn on.
I think it was the underclocking, not shure. But something with the screen voltage
sent from phone
If all else fails, flash it to a stock rom. Try to make sure all the overclocking features are turned off. Try finding a rom that's just a clean and rooted stock rom. Do that first, then if that doesn't work then flash to stock.
Remember overclocking isn't for every chip on every phone. Not all chips are made equal, and some can be amazing at overclocking or under volting and some not at all.
That is what I am wanting to do, but how do I do that without being able to see the screen? Every time I boot into recovery, or even bootloader, I have no screen to see what I am doing.
loomism2 said:
That is what I am wanting to do, but how do I do that without being able to see the screen? Every time I boot into recovery, or even bootloader, I have no screen to see what I am doing.
Click to expand...
Click to collapse
If you can't see the screen even in recovery then it must be hardware. You might have damaged the flex cable to the LCD+digitizer. You can try to flash it to stock with HTC's tools. I remember doing it to my phone without needing to touch it at all. So long as the phone is on and charged, you should be able to do it. Just do a quick search on the forums, but make sure not to flash a rom that you can't root.
You can get it on Ebay for $26. They sell them with tools for a bit more if you don't have the tools.
http://www.ebay.com/itm/HTC-Desire-...019?pt=LH_DefaultDomain_0&hash=item1e67ead4c3
Here's the flex cable with tools.
http://www.ebay.com/itm/USA-Main-Fl...758?pt=LH_DefaultDomain_0&hash=item2c65ba56ce
Wow. So the cable is actually user replaceable? I guess I need a YouTube video or something to show how it's done. Of course, my screen works SOME of the time, so I don't know if I have the guts to perform this type of surgery without a viable backup plan if something goes wrong. This looks like something I would try after I have a suitable replacement phone already. Still, I find it impressive that this part is so easy to find! Thanks for the links!
If you decide to replace the ribbon, go ahead and replace the hinge spring as well, worked wonders for my G2.
i replaced the screen ribbon and the spring at the same time.
it wasn't too hard. takes about 15 - 20 minutes to do it the first time.
you can buy the entire ribbon assembly for pretty cheap. just be VERY careful with the USB/SD card ribbons on the side of the main board. one is a clip, the other is a pull tab. if u dont know which one is which- the phone will not have SD card capability when you break them :-(
loomism2 said:
Wow. So the cable is actually user replaceable? I guess I need a YouTube video or something to show how it's done. Of course, my screen works SOME of the time, so I don't know if I have the guts to perform this type of surgery without a viable backup plan if something goes wrong. This looks like something I would try after I have a suitable replacement phone already. Still, I find it impressive that this part is so easy to find! Thanks for the links!
Click to expand...
Click to collapse
This is the dirty secret of smart phones, in that nearly everything is replaceable, and usually for cheap.
Damaged the phone physically = housing = $60
damaged screen = lcd + digitizer = $50
Even the speakers are like $3, and I know cause I had to replace mine. The only thing that'll make you want to throw the phone away is if the main board or logic board is damaged. Even then you could probably find a broken phone that at least has a working board for cheap. I actually bought a $15 broken G2 that I plan to repair and give it to my sister as a gift. I have enough spare parts to make it work.
As for changing it, there's plenty of guides on how to replace the digitizer on YouTube. You have to replace the cable to get to the lcd+digitizer, so just follow the video up to that point.
http://www.youtube.com/watch?v=u-dR8CHEGjY
I have an issue with my screen. It is blank or grey or white lines. The phone works, just cant see the screen.
Anyone know why? Does anyone have a link to disasemble the G2?
Sent from my Transformer TF101 using xda app-developers app
hipertec said:
I have an issue with my screen. It is blank or grey or white lines. The phone works, just cant see the screen.
Anyone know why? Does anyone have a link to disasemble the G2?
Sent from my Transformer TF101 using xda app-developers app
Click to expand...
Click to collapse
here is the like to disasemble the G2
http://www.youtube.com/watch?v=u-dR8CHEGjY {thanks to @Dukenukemx }
I just wanted to say Thank You to everyone who helped me on this. I bought the ribbon, watched the YouTube video, and now I have a working phone again! $25 sure beats $350 for a new phone, and it was more fun , too.
Now my screen has trouble displaying colors with gradients. It looks like it isn't showing all the colors, so there is a weird muddy area between the dark and lighter portions, sort of like playing an old Sierra computer game from the 80's. Did it revert to only showing 65k colors instead of millions? Still, not a deal breaker in any way. The phone works and i couldn't be happier!
I have myself an LG G6 (Canadian variant), it currently has a really bad issue where the screen likes to randomly either completely flip out or not work at all.
In the following image, during the setup process the screen decided to do that. I just don't get it.
https://i.imgur.com/5x64OIr.jpg
In this next image the screen woke up after me literally spamming the home button, you know those old tvs where they had to warm up to full brightness, that's basically what the phone did and then it produced those lines.
https://i.imgur.com/2lFgqHY.jpg
In this next image the device screen was just frozen. I had clicked the button to start the setup but nothing happened and i heard the sound the phone makes for touching the screen so the phone was in fact doing something.
https://i.imgur.com/ToglENK.jpg
I'm just curious if any other G6 owner has experienced this issue before and if so, were you able to fix it by yourself.
Common with liquid damage.
basicreece said:
Common with liquid damage.
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Click to collapse
the device is brand new
TechGuyAnthony said:
the device is brand new
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Click to collapse
Send it back then lol
Thats manifacturing mistake. Send it back to the store and demand on new device.