Who can help me?
I just have received an X2 (latest software WM 6.5.3) and when the phone is on, a message "call barred" is displayed. Pushing OK to dismiss the message does not make it go away. Tried everything to no avail. The issue seems to be linked to a software bug by SE as I read somewhere else, and happens if one is using two sim cards with one phone number (in this case, one in the X2, the other one in a blackberry). Has anyone experienced this as well? What are the fixes? The X2 is, because of this, regrettably fully unusable. Thanks a lot.
Well, the story goes on. The Austrian Mobilkom A1 provider tells me the issue is not something they can help with as they do not distribute the X2. If there is a problem, it has to do with the X2.
The SE Xperia tech service tells me that the SIM card should be exchanged for a new one, which I did but the issue remains as before The second time I call they inform that the issue is due to Windows Mobile but as they do not develop it, they cannot help me (?!). When I pointed at them that it is a SE Xperia X2 phone and that they are selling it, and thus should provide support, they keep saying they cannot do anything about it and that I should check the Microsoft forum or complain with Microsoft...
I don't believe it...
By the way, the issue does not appear when using SE Symbian or Android phones, so clearly Windows Mobile must be the culprit rather than the provider.
If anybody has ideas, I would really appreciate it. Thanks.
Update: after my complaint, the mobile phone provider has changed some settings and miraculously the error message has disappeared.
Related
I have the 8525 runing the official att wm6 and this is my second phone via replacement from cingular. I can make PTT calls but i cannot receive PTT calls, they come to my phone as a voice call and it displays the caller id phone number with 33 at the end. I've spent hours and hours on the phone with cingular cust service and they keep wanting to replace my phone. has anybody had this problem? can anybody help me fix it????? it seems to be rare i can't find any info about it anywere...
P.S. I've tried swaping sim card with my wife and it worked fine in her BB pearl.
at least now you are at the correct forum!!!!
The "official" unofficial ROM upgrade might not be tailored exactly for 8525 and would explain your problem.
Rom
it's not the rom, i had the official at&t wm5 update from htc's website before i discovered this place and it didn't work then either.
Then your only alternative would be to reflash the official AT&T WM5 ROM. Then you can ask AT&T customer service for a level two tech, or perhaps higher, who will help you with your PTT problem.
But, I am surprised that you have yet to recieve a response on this forum. The folks here are up to speed on most. if not all issues.
Perhaps you should do a search of the Wiki - if not results, at least satisfactory to you, then a request to the senior gurus here for some guidance. But be warned, you will not receive assistance if you have not done your homework.
ROFL............. Customer service... tech 2 ROFL.....
Nope tech 2 can't help. they told me it's a known issue, however i can't find anything about it anywhere on the internet. I've been searching for the last 4 days and can't find one mention of anything close to what i am having trouble with. I really hope somebody here can help cuz customer service is a lost cause. trust me. did i mention this is my second phone with the same exact problem that is sooo rare nobody has ever heard of it.
Have you had AT&T disconnect you from the network and then do the reconnect. It sounds more like an issue dealing with data then with the actual PPC. Nothing indicates a phone problem.
But, your best bet might be the reflash to WM5.
reflash
Yeah i can try reflashing to the wm5 off htc's website but i had that before and it didn't work. incoming ptt has never worked right no matter what rom. but i will try it when i get home. I don't think it will make a difference tho.
ps one more thing to add is. I've swapped sim cards so i put my wifes sim card into my phone and it still doesn't received ptt calls. so it can't be my phone number. however i find it hard to beleived that it's the device. i wonder if the ptt feature is connected to my imei or my cid. but 2 phones that do the same exact thing??????? I'm sooo flustered.
If this problem occured over hard resets and with multiple ROMS, then you are looking at two possibilities:
- A provisioning issue.
- The phone hardware.
I'm assuming that AT&T has tried reprovisioning your phone several times since you are stating that you have talked to them a few times about this.
You noted that they offered to replace your device. I'm curious as to why you are not following their advice? If they say it's a known issue, and they offered to replace your device, it sounds to me like they know they can't fix it by playing around with the phone settings.
The PTT button is AT&T-specific and really they are the only ones who are going to know anything about it. I suggest you just follow their advice.
I have an HTC branded TyTN and even though the phone is on and the reception shows strong the calls are not getting through. Also when I try to make calls they are droped.
This does not happen all the time but very often. I miss about half of my calls.
Anybody has any ideas?
Need a little more info to help solve your problem.
1. Where are you located.
2. Who is your service Provider
3. Has the phone ever worked right with this provider
4, How long have you had the phone and was it new or used when you got it.
5. Does it still have the same Rom and Radio on it as when you got it.
6. What versions are those.
7. Have you tried a hard reset
Answer these for starters and let's see what we can do to help you out.
I am located in Cyprus and the service provider is cytamobile-vodafone. The phone was purchased from expansys.com.cy
It worked fine for more than a year. Although this particular problem occured very rarely during the first year.
I know of at least one more person who experienced this problem for a short period of time but it was sorted out on its own.
The only update I made to the phone was installing Windows mobile 6 from the official HTC website. The phone worked fine for a few months after the update.
No other update of any rom was made.
I tried a hard reset but it did not help.
OK, and thanks for the response. Based on what you have said, my only other suggestion would be to check your version of radio installed. If you are unfamiliar with how to do that, it appears on the screen at every reboot, or, you can go to settings, device info and it is listed there. I am unfamiliar with service Providers in Cyprus, so I would suggest doing a search of the forums to see if you can find another user with your service provider and a similar phone to see which radio works best for them. If I remember right, the WM6 update from the HTC site, does flash a new radio also, and that may be the problem. If you can't find anything, start a new thread with a title like best radio for cytamobile-vodafone in Cyprus, and hopefully you will only get relevant responses from fellow countrymen.
Does anyone else have any ideas to help this fellow XDAer out? Sorry I couldn't be more help.
thank a lot steve
I am using Sony Xepira ( Middle -East) black & while sending text msg, receipient get same 2-4msgs....which cause problems? & my bills gets charged unfortunately.. Can someone help me with the urgent solution?
it's possible to be from your network , so it gives "unsent" status to your phone , and the phone tryes to send it again , and again until it receives "sent" from your network.
This might be a solution , i am not shure of it.
Dear it's nothing related to my network, beacuse when I remove the SIM from my X1 & insert it in another mobile and it works perfect ..
I went to my network provider & we made the testing , it's from the X1 mobile..it might be software problem ...not only my mobile but few friends of mine are facing the same issue...
Can anyone help me with this issue?
Regards,
I too have similar issues only using my X1 and would be keen to understand this as my provider is also saying they cannot see a problem in the network and it only happens with the X1.
Thanks
Ant
It's not a network provider problem, it's something related to the X1
You could either try a hard reset, perhaps you installed something wrong.
If that doesn't work, you could go a step further and flash it - but I'm not sure if that is what you want to do
The final option is always returning it to the factory, asking a new one.
some of my old phones done this when i went holiday to cyprus.
never knew a solution
Dear all,
Can anyone find solution for this problem?
Regards
I just bought my htc HD2 and upgrader to official rom 1.62, i think, released from last january, then i had this bug for sending sms. i upgraded the radio, twice, 2 versions, no way,
used the official rom, then three roms of the best cookers her, thanks to them for all the work
But, no way to send the sms, i receive instead something from my operator telling that i'm using a bad adress, something like that.
I read all around the site, and this seems to affect just some users.
but from another side, someone with the same issue desactivated the sms function with shap's utility, and solved it.
i don't know what to do, please help, is this a hardware issue?
have you tried getting the settings resent from your network provider?
It's not the normal sms bug you have. You have a problem with the settings.
Contact your provider and ask for the sms settings.
Or visit the a shop that have this provider and the HD2 and ask for help.
Thanks for the replay.
When i started with the phone, with Orange france, i think i was able to send some messages. but then i updated to several roms to hope resolve the problem. i'm receiving areplay from the provider just after sending every sms saying 'your message can't be treated else you have no credit, or you use a destination non authorized!!!!"
i cheked the parameter for the server provider, it's ok. nothing wrong on this side. Really strange to buy a handset 550$ and to be without sms function, i regret really having sold the Iphone 3Gs, at least i could do the basic things.
As I wrote, it is NOT the sms bug that is making problems on your phone.
Because with the SMS bug, the SMS never left the phone.
If you get a message from the provider, then it is the provider making problems, not the phone.
So either the telephone nr is wrong, or the settings or some strange thing in the ROM when used with your provider.
I suggest you test with another SIM card. Borrow a SIM card from a friend to test. Test both with the same provider and a different provider just to find out. Also, if you post what provider you use, maybe someone here can help U with correct settings.
But I agree there have been to many bugs on this phone. I had much less problems with the Touch HD, but HD2 is so much faster that i prefer the HD2.
U should also contact your provider with this problem since they are making the problem.
You are right!
Here is what i did.
i have another sim card from another provider, i switched the two sim from the two phones, and when i use the new sim hd2 configure automatically the settings. then i send the message from the HD2 to other handset with the faulty sim-provider-config or whatever. the message is delivered in 2seconds! so definetely strange thing here.
I cheked the setting - number for sms server, it's ok. back with my principal sim on hd2, and again no way to send the sms. really strange!!!
thanks anyway for the good help. i appreciate
I bought a used phone from internet website, its worked great and it was locked on T-mobile UK. I got it unlocked from fastgsm and used my tesco sim with the phone.
The phone worked great for couple of days and on the third day it worked upto 11am (that is when i made the last call on the phone) and after that i am getting 00:00 Ended every time i press call even to voice mail.
it does not call anyone no texts either and when someone calls me it says the phone is switched off.
Steps i have taken to fix the issue:
I have swapped different sim cards.
i reset my phone through settings and diagnosis code.
I have updated the firmware to the 7740
I have installed a new unbranded UK retail firmware. its still running this firmware.
I have checked if the imei is blocked or stolen or something on a few websites nothing came up.
I have searched XDA to see if someone else has this problem and there are quite a few people here with the same problem but no solution.
I need help i have no idea what to do next
everything else on the phone works great no problems wlan connection keeps it connected and all the other features are fine its just the phone calls and text msgs which i cannot send or receive.
i have tested my sim on other phone it seems to be fine.
Please help i am not sure what to do next.
thank you and regards
Call Samsung support.
I've got a very similar problem - I can access the internet with my SIM but I can't make a call or send a text.
Omnia 7 - originally on orange but unlocked.
Any help appreciated.
ok then xda cant help me with this problem lets see if samsung support can do something about it. i have called them and i am taking the phone to their service center.
wish me luck i will report back if there is any news for other people with similar problem.
I have the same problem. Ive done almost all the steps as you have. Im beginning to think that its a hardware related problem. Maybe the sim-reader.. Well, i bought another phone but I hope to fix it anyway. I'll be back to check your progress in the matter.. gl
I can also contribute that I did the unlock via fastgsm.. (without any errors) And that may be the cause. But 1 thing is different though, I could never make any calls at all. You said that u were making calls.. I had a very long email conversation with fastgsm that ended with him not responding to me at all. But that was some time ago and I deleted the emails.. Not that I think it would help. Now I use the phone as a surfing pad (wifi/data ok) its sad really... lol
That's a terrible problem, I feel for you guys.
Definitely get it contact with your provider or SAMSUNG to get a replacement.
I can't think of any settings which you could change other than the obvious ones.