took my epic apart - Epic 4G General

so i took my epic apart today,thinking i was going to be able to tighten the slider..but didnt lol...i might be really wrong,but the thing that makes it slide back and forth is a spring mechanism thing,theres 2 ,one for each side.each consists of 4 straight/maybe 1/2 or 3/4 of an inch pins that r like springs.when u slide it back and forth 2 pull it and 2 stretch/vice versa (opening n closing it) ..i was gonna take some pics but dont own a camera and totally forgot that the phone wasnt gonna be usable during that time to take pics of itself LOL. im not sure,but i believe if it ever needs to be replaced,the techs would replace the whole panel thats attached with the slider/springs because the rotary spring thing is attached to it with (i forgot the name,but they look like a screw/nail with flat ends on both sides) .just thought id post this on here since alot of people were asking if it was easy to tighten it. sorry for making a useless thread. ..
ps: my phones slider's kinda good,but the upper left side(to the left of the spring logo) has a lil play,id say the thickness of a dime or quarter,around there.not much,but its annoying...this is the 2nd epic(i sent the other one cause it got way too loose )
..oh and i tried to tighten it myself cause i dont have insurance lol.id like to find a cool tech guy that'll do side-jobs for cheap..lol

Apparently sprints new insurance policy for everyone covers hardware but I'm not sure
Sent from my SPH-D700 using XDA App

Sprint has to send these phones back to Samsung to fix these kinds of issues as it requires a specialized assembly jig. IIRC Assurion is still sending out new replacements as it is economically unfeasible to fix them unless they got a ****load of bad units to fix. Most people just pony up the $100 and say they lost them...
lleh morf tnes

I just want to congratulate you for putting it back together. I saw the thread title and thought, "this won't end well..."

pics ??
step by step ??

Phateless said:
I just want to congratulate you for putting it back together. I saw the thread title and thought, "this won't end well..."
Click to expand...
Click to collapse
What would have been really bad is if the thread title was "Hold my beer and watch this."

If you need it repaired, $35 at a Sprint repair center. When we harvest Epics, we keep the entire phone sans circuit board, making it a simple job to pop your board into the housing. If we would be out of harvested parts, we would order a phone for you for the same $35!

Somewhat related:
How do you get the connection from the screen to the mainboard reconnected? My epic got forced past its closed point and the ribbon cable popped out. The phone was exceptionally easy to get apart to that point but I cant seem to figure out how to get the damn ribbon cable back in the connector.
Edit:
Nevermind, I was taking a real good look at the area where the ribbon cable connects to the screen and I could see where the cable go ripped clean off. Definitely going to have to take it in for sure.

Yeahh for a while I was trippin.It was put back together.turn it on and no signal...open it up again and I guess I hadunplugged this lil cable type of thing.lol...I was like "****kkk " lol...so wait.its 35 dollars to get it fixed? Even if I don't have insurance??
Sent from my SPH-D700 using XDA App

johndoehizzle said:
Yeahh for a while I was trippin.It was put back together.turn it on and no signal...open it up again and I guess I hadunplugged this lil cable type of thing.lol...I was like "****kkk " lol...so wait.its 35 dollars to get it fixed? Even if I don't have insurance??
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
The store I took mine to had to replace my whole phone...

johndoehizzle said:
..i was gonna take some pics but dont own a camera and totally forgot that the phone wasnt gonna be usable during that time to take pics of itself LOL.
Click to expand...
Click to collapse
I lolled :]

ramsestut said:
If you need it repaired, $35 at a Sprint repair center. When we harvest Epics, we keep the entire phone sans circuit board, making it a simple job to pop your board into the housing. If we would be out of harvested parts, we would order a phone for you for the same $35!
Click to expand...
Click to collapse
If you have TEP, you should not have to pay this, correct? (given its is due to regular 'wear and tear', as the policy states on the website)
My first epic developed a really annoying purple line of pixels across the bottom 1-2 lines, which IS very small, but VERY annoying... in my experience w/ LCD TV/monitors, this is probably that cable either being disconnected or damaged, my best guess. Took it to my sprint store, and the tech in the back said it would cost me 35 to 'fix it' (replace either everything but the board/replace). Never made a ticket for it, even though I had to wait an hour... guy on phone tech support said that made no sense, as with TEP, its either free, or its thru insurance. I think the tech was just being a **** because he did not want to do this complicated job at 430 in the afternoon (/s). He told me it was a 'cosmetic flaw, and wasnt covered... I ended up getting another store to ship me a replacement, that FC'ed on EVERYTHING, so I took it back to store #1, and they wanted to order me yet another replacement, I said **** that, got the manager, and he gave me a new one, sans charger and other crap in box. So what is your understanding of the policy??? The policy on the internet, is surprisingly short, and literally says TEP covers 'normal wear and tear', so if I scratch the chrome like side bit, they should replace the whole thing for free? This is exactly what is implied, and theres no mention of any 'cosmetic' clause... just some 'tech' (no offense, directed at said tech) with a stick up his ass. I have never had any problem with this stuff... always awesome service... better than I would expect.. so are you guys told to be sticklers with the epic and maybe evo because of cost???? Just odd... trying to tell me a broken display panel is cosmetic... lol... what a ****tard. Anyways, the manager just said he would 'talk to him'... just wondering if it meant he was saying 'what the **** are you doing', or 'that customer is a ****, dont worry about it'... Not my fault Sammy made it so you cant just fix everything on site...

ramsestut said:
If you need it repaired, $35 at a Sprint repair center. When we harvest Epics, we keep the entire phone sans circuit board, making it a simple job to pop your board into the housing. If we would be out of harvested parts, we would order a phone for you for the same $35!
Click to expand...
Click to collapse
Is "harvested" the new word for "recycled" or "refurbished"?
Sent from my SPH-D700 using XDA App

Related

I effed up, learn from my mistake...

Well, I'll be getting my $100 replacement tomorrow.
I'm usually very handy with electronics, I used to take my Blackberry's apart all the time and blow the dust out.
So I read up on disassembling the EVO and thought "this is gonna be a piece of cake". Well every set of instructions I found said it was SOO easy to take it apart, what they didn't say was they were assuming you have a replacement screen ready to go and that trying to remove the screen from the bezel separated the touch input from the backside of the glass.
Maybe I did it wrong but I broke my precious and almost cried.. a little.
I no longer have any touch input on the bottom half of the screen including the 4 buttons at the bottom. And you can see from the front how it looks like a clear sticker has been pulled apart from the glass. The LCD is fine, just totally jacked up the touch input.
So the purpose of this thread is to warn anyone else who may consider disassembling their EVO to read more than I did.
It may actually be very easy to get the thing apart, getting it back together is another story
Ouch man that sucks
From the fade
Condolences for the dear departed one. A point well taken, thanks!
Although I've "played" with dismantling many electronics during my days, this is one I would not take on. I even opted for the additional cost with BestBuy for their low price replacement for our 2 Evo's.
hmmm........
Aww man so sorry for you lost. That's great you've put up this post as I was just thinking about replacing my evo casing from all the cosmetic damage I've put on it while dropping. Thanks to you my friend this make my decision much easier.
I was going to do the same thing for the same purpose. Thanks for the heads up.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Part the EVO out so that she may live on in someone else's phone.
BTW that quote is hilarious. I think I remember seeing that around somewhere.
lmao....smh
Couldn't you have just bought a screen on ebay for cheaper?
Sent from my PC36100 using XDA App
Reminds me when I took apart my g1 to change the housing, it was a mess of circuit boards, wires and ribbons.
Can anyone else share their similar experiences? I have a large amount of dust in the upper left in my week old evo, and would would like to clean it out.
Sent from my EVO
Hmmm. you can buy the touch screen for like $50-$60 on ebay unless you are talking about a different part.
http://cgi.ebay.com/NEW-HTC-EVO-4G-TOUCH-SCREEN-LENS-DIGITIZER-REPLACEMENT-/130419345987?pt=PDA_Accessories&hash=item1e5d994a43
malibu_23 said:
lmao....smh
Click to expand...
Click to collapse
..what does "smh" mean?
tinybfk said:
Couldn't you have just bought a screen on ebay for cheaper?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
dwertz said:
Hmmm. you can buy the touch screen for like $50-$60 on ebay unless you are talking about a different part.
http://cgi.ebay.com/NEW-HTC-EVO-4G-TOUCH-SCREEN-LENS-DIGITIZER-REPLACEMENT-/130419345987?pt=PDA_Accessories&hash=item1e5d994a43
Click to expand...
Click to collapse
Damn, I didn't even think of looking. Actually my girl called Sprint and ordered the replacement the next morning without telling me.
It arrived this morning, its a refurb. The bezel is cracked and there's a bright spot on the screen. I called asurion right away, they shipped another already. Im keeping my fingers crossed that the next is in better condition.
Thanks for the link though!
if that was me a piece of me would have died
nebenezer said:
..what does "smh" mean?
Thanks for the link though!
Click to expand...
Click to collapse
http://www.internetslang.com/default.asp?s=smh
phatmanxxl said:
http://www.internetslang.com/default.asp?s=smh
Click to expand...
Click to collapse
lol.. yeah I've done quite a lot of that lately..
thanks for the link
nebenezer said:
lol.. yeah I've done quite a lot of that lately..
thanks for the link
Click to expand...
Click to collapse
No problem, MTFBWY
That sucks alot!!!
I did the same thing, wish I'd have read this post first! I had the dust in the upper left of my screen. I have taken this phone apart before, but not removed the glass. In attempting to remove the glass I messed up the upper right corner of the touch screen (just a small area but still sucks!) and now the tint of some colors is messed up. Also rashed up the plastic on the edges some. Oh and I did get the glass off just enough to spread the friggin dust all around haha. Oh well it's livable until June when I can get a full upgrade (hopefully the EVO 3D!). Let my post here serve as a SECOND warning for those who want to attempt to remove the dust themselves. The glass is glued down and you pretty much have to destroy the phone to remove it. Don't try it!!
dwertz said:
Hmmm. you can buy the touch screen for like $50-$60 on ebay unless you are talking about a different part.
http://cgi.ebay.com/NEW-HTC-EVO-4G-TOUCH-SCREEN-LENS-DIGITIZER-REPLACEMENT-/130419345987?pt=PDA_Accessories&hash=item1e5d994a43
Click to expand...
Click to collapse
I ordered this same part and a new housing because I cracked my digitizer earlier this week. Thanks for the post, OP, because I plan on taking mine apart this weekend to replace it. Wish me luck! lol

replace lcd/digitizer

My screen is cracked to all hell. Is there a youtube video showing a strip down of the epic? Is there a guide on how to replace it? I have the lcd and ditizer,so I'm all set except for the actual replacement. LOL
Tia
would you mind sharing the source for the screen/digitizer for those that haven't broken their screens yet ?
Just curious.
I do not know how to tear it down yet though.
Thanks for sharing.
I got it from an interstate wireless on 7 mile for like 60$ lol
Anyone?
igotsthemagicinme said:
I got it from an interstate wireless on 7 mile for like 60$ lol
Anyone?
Click to expand...
Click to collapse
You sure you got the right screen? Epic uses SAMOLED, not LCD... also, the digitizer and the LEDs are part of the same construct (one of the reasons it's "super"), so you'd effectively be really just changing the display with integrated digitizer. The glass itself is glued to the plastic case. You'd need to find a way to pull it up, from what I can tell. (I have not ever taken one apart, but it is almost certain that it is a glued screen, which explains why some people are having peeling issues (my Evo had this.))
There is not much for the Epic but some info for the original Galaxy S
http://forum.xda-developers.com/showthread.php?t=745262
Dissemble of Galaxy S:
http://www.careace.net/2010/06/09/disassembly-of-the-samsung-galaxy-s/
and there are some tear-down pics of the Epic
Thats prob all info there is :/
APOLAUF said:
You sure you got the right screen? Epic uses SAMOLED, not LCD... also, the digitizer and the LEDs are part of the same construct (one of the reasons it's "super"), so you'd effectively be really just changing the display with integrated digitizer. The glass itself is glued to the plastic case. You'd need to find a way to pull it up, from what I can tell. (I have not ever taken one apart, but it is almost certain that it is a glued screen, which explains why some people are having peeling issues (my Evo had this.))
Click to expand...
Click to collapse
yea i was just saying "lcd" i got the right one i know
taking a look at the links below
ok well by the looks of it, its pretty much the same thing. i talked to a tech at a repair center, and he said he MIGHT be able to do it. if not, i think i probably have about 70% chance of getting it right. the video showed a break down right down to the digitizer, and it looks almost EXACTLY like that i have, so in theory, i should just have to go as far as gettting the back off, and putting the back BACK on the NEW digitizer/amoleisupmyassed, right?
also, just for clarification, i know i have the right one bcuz i can see the button whole thingies and its the same as what the epic has (menu, home, back, search)
thanks for the useful links& help guys
Ahh sprint hooked me up put the screen on for me...mmm...such a beautiful display...
igotsthemagicinme said:
Ahh sprint hooked me up put the screen on for me...mmm...such a beautiful display...
Click to expand...
Click to collapse
Did they charge anything?
lehaman310 said:
Did they charge anything?
Click to expand...
Click to collapse
Nooooope
Any update on manuals/instructions for this? My own is out of warranty and not even running on Sprint.
Chabsin said:
Any update on manuals/instructions for this? My own is out of warranty and not even running on Sprint.
Click to expand...
Click to collapse
How is it out of warranty when it hasn't even been out for a year? or did you mod it or something?
igotsthemagicinme said:
Ahh sprint hooked me up put the screen on for me...mmm...such a beautiful display...
Click to expand...
Click to collapse
just curious...so sprint installed the screen you purchased or they installed one of their own? I had to do this on an htc phone a while back and it was much easier than I imagined.
Sent from my SPH-D700 using Tapatalk
I purchased a bad esn phone off ebay. I run it on a different network. You think a Sprint store would do something for me?!
Demianwulf said:
I had to do this on an htc phone a while back and it was much easier than I imagined.
Click to expand...
Click to collapse
I've watched a video for another galaxy phone ... the reason I'm nervous about this one is because on the Epic the screen is on a separate part of the assembly because of the keyboard.
Also: The video shows how to take it apart .. but not how to put it together again. Do I need to glue it together again? What type of glue?
Chabsin said:
I've watched a video for another galaxy phone ... the reason I'm nervous about this one is because on the Epic the screen is on a separate part of the assembly because of the keyboard.
Also: The video shows how to take it apart .. but not how to put it together again. Do I need to glue it together again? What type of glue?
Click to expand...
Click to collapse
If your seriously considering using glue...crazy glue is the way to go >.> (pun intended)
I still don't understand, why are you out of warranty? samsung offers a 1 year warranty...
does one not have to deal with sprint?
Does changing the software so that it runs on a different network not void the warranty?
Sent from my SPH-D700 using XDA App
Chabsin said:
does one not have to deal with sprint?
Does changing the software so that it runs on a different network not void the warranty?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
No even though Sprint has it in their system as marked "bad esn" samsung will not have to do with this. Although I don't think Samsungs warranty covers accidents, such as dropping your phone and cracking the screen.
Hope you get it figured out!
Sincerely,
D3luSi0n4L
Chabsin said:
does one not have to deal with sprint?
Does changing the software so that it runs on a different network not void the warranty?
Click to expand...
Click to collapse
Well Samsung has their own warranty thing...but I would confirm by contacting Samsung..don't tell them you swapped networks or anything of course..otherwise I don't think they would bother to check...
You can always flash it back too..unless phone doesnt work completely?
I got the whole screen + keyboard for under $60 on ebay. It turned out to be as simple as unscrewing and unsnapping the cover, disconnecting three connectors, removing the electronics and putting them in to the new frame. If I'd have to do it again it wouldn't take more than 15 minutes.
Sent from my SPH-D700 using XDA App

30 day policy

I know if you are in your first 30 days and something is wrong with the phone you can take it back for a new one. But my wife just got an evo and dropped it and it's bad. It's all scratched up and looks bad. Can she take it back and get another one? I've never tried to take a phone back in the first thirty days cause of something I did to it. Thanks
She can't take it in to swap it out, but if its damaged so bad that you'd consider it worth it you can pay the $100 deductible for the insurance and swap it out
Sent from my SPH-D700 using XDA App
if you have TEP, with the new sprint policy take it in for repairs and it is $0 since it is cosmetic damage...scratch..etc.
she wouldn't have dropped it if she would have just stayed in the kitchen
enispenvy said:
she wouldn't have dropped it if she would have just stayed in the kitchen
Click to expand...
Click to collapse
That made me smile.lol.
Sent from my SPH-D700 using XDA App
If your within 30 days you can add TEP pretty easily via chat or phone and then bring it in the next day..
Why is this in tbe epic forums if it has to do with the Evo? Well anyways, you should just call Sprint and ask.
Sent from my Epic that craves frozen yogurt
You can only add the tep wiring the first 14 days. There would have to be something else wrong with the phone for them to replace it. Or you make a claim and pay 100 dollars if you have the insurance.
Sent from my Nook color using the xda app.
It's in here cause I'm asking a question about sprint in general. Would it make you happy if I said she has an epic? Thanks guys. Yeah that post made me laugh about the kitchen. Couldn't I just make up something is wrong with the phone sine I'm still in my 30days. I'll tell them I dropped the damn thing bringing it back. She got it at wal mart
musclehead84 said:
It's in here cause I'm asking a question about sprint in general. Would it make you happy if I said she has an epic? Thanks guys. Yeah that post made me laugh about the kitchen. Couldn't I just make up something is wrong with the phone sine I'm still in my 30days. I'll tell them I dropped the damn thing bringing it back. She got it at wal mart
Click to expand...
Click to collapse
No, cause they put it through tests to see if they can make the "problem" happen again. Sprint is the worst. I was having problems with my blackberry only getting text messages when I would restart it. I brought it in, the first thing she did before I even told her the problem, was take the damn battery out. She said ok, come back in 30 minutes, we have to replicate the problem.
When I came back, she said it is fine, I just have to restart it to get my messages... I called her some really bad names and left. The only way I was able to get it replaced was through sending it to sprint, they sent me a refurb.
Our screens on our phone remind me of the big mighty men in the bible. *Coughs* sampson. We can take blows from knives, keys or razors. But get screwed by a oyster shell or grains in our pocket lol. In sampsons case a woman lol.
Insult me if you dare. I will crush you in these forums 4reeal.
diego1985 said:
Our screens on our phone remind me of the big mighty men in the bible. *Coughs* sampson. We can take blows from knives, keys or razors. But get screwed by a oyster shell or grains in our pocket lol. In sampsons case a woman lol.
Insult me if you dare. I will crush you in these forums 4reeal.
Click to expand...
Click to collapse
What are you talking about with the insulting statement. This sucks I thought you could return your phone for anything in the first 30 days. Guess I was wrong.
musclehead84 said:
What are you talking about with the insulting statement.
Click to expand...
Click to collapse
I believe he/she is stating that if you type a message which he/she finds insulting, he/she will somehow find you and physically crush on you in real life. I understand from my teenage daughter that to "crush on someone" means that they really like the person. I would surmise from this statement he/she made that he/she is a submissive and looking for his/her dominate half to complete the role play game.
But don't quote me on that; kids are weird these days.
othan1 said:
I believe he/she is stating that if you type a message which he/she finds insulting, he/she will somehow find you and physically crush on you in real life. I understand from my teenage daughter that to "crush on someone" means that they really like the person. I would surmise from this statement he/she made that he/she is a submissive and looking for his/her dominate half to complete the role play game.
But don't quote me on that; kids are weird these days.
Click to expand...
Click to collapse
Seriously.. I laughed and woke up the baby reading this post hahahaha..
/off_topic_post
I dropped my epic a couple weeks ago and cracked the screen. I was fortunate that it was only a small crack but I took it to sprint anyway. The first store said $100 to repair it and told me to wait until it gets worse. I called another sprint store and they said they didn't fix screens. When I told them another sprint repair site had offered they told me to come in and replaced my epic for $35. New unit, same battery and SD card. They said they could not tell me if it would be new or referbed and I cannot tell, it looks brand new.
If I had insurance it would have been free.

Need assistance w/ DIY A500 Repair (Power Button) *ACER FIXED IT!*

I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
Click to expand...
Click to collapse
Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.
Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
Click to expand...
Click to collapse
Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.
Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..
I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.
Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App
I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.
Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
Click to expand...
Click to collapse
I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place
Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
Click to expand...
Click to collapse
Good to hear that.
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
Click to expand...
Click to collapse
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Click to expand...
Click to collapse
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
Click to expand...
Click to collapse
If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.
Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.
Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street

Somehow "broke" my replacement digitizer - help?

The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
breeezzz said:
The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
Click to expand...
Click to collapse
I think it may be a fault in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Click to expand...
Click to collapse
I'm fairly sure it was quite loose right when I took it out of the package. It pretty much slipped off kind of like a soapy sticker. This can't be right, can it?
Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Click to expand...
Click to collapse
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
ltdanno360 said:
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
So the part is defective and they wont replace it free?
Nice business model. Sounds shady.
Sent from my MB860 using xda premium
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
sebbo90 said:
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
Click to expand...
Click to collapse
Thanks so much for the input guys.
let me gess did you buy from repair universe ive heard people say that there lcd screens and digitizers were broken upon arival and the company failed to make good on it claimed they were broke during installation (soo bs ) :banghead:
Sent from my MB860 using Tapatalk
breeezzz said:
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
Click to expand...
Click to collapse
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App
pre4speed said:
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
nosit1 said:
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
I agree, but like you said. When you are dealing with an internet company with no supposed phone support, sometimes that's what needs to be done. Although I did eventually find a phone number for them, I didn't need to use it before they finally made it right.
Sent from my MB860 using XDA App

Categories

Resources