Database Users

XDA II Roaming in the US

I have a strange problem!
I have an O2 XDA II, (unlocked), original ROM (1.03 USA), which I'm using with a UK Vodafone SIM. This works fine in the UK, however I am currently in the US trying to roam, without any luck. The automatic network selection does not connect to any network. Using manual network selection, I can select the T-mobile network, which it connects to, with good signal strength, but if I try to make or receive a call it does not work. It also loses the connection altogether after a few minutes. (This SIM works fine in the US in my Motorola tri-band phone). However, if I use my wife's US T-mobile SIM in the XDA II instead of mine, it works fine!
Any ideas?? All help would be gratefully appreciated!
Paul

phone networks must have agreements to let users roam

Vodafone certainly have a roming agreement with T-mobile in the US - I've been using this SIM in a triband phone in the US for years.
Paul

well are you talking about roaming of grps ?
because there are not as many agreements when it comes to grps as there is when it comes to std phone

No, just roaming GSM voice!
Paul

3G + Universal + Australia

Hi,
Could those Universal owners in Australia response to this thread with...
a) What provider they are with
b) What plan they are on
c) The procedure for configuring their unit with their provider (to this point of surfing the net on mobile broadband.
Rather than trial and error I thought I'd try and cheat and just ask someone who's gone through all the pain already.
I would also be interested to hear comparisons between plans and providers.
Regards
Michael

I'm interested too! I've been looking on the net at Telstra, Optus, Vodafone and Three but I can't see anything really great - all very exy!!
Most are linked with phones on plans - not good for us we've already got the unit.
I want a sim only plan that gives me reasonable rates for data download.

I'm using Three - gave the bundled phone to a friend who wanted to upgrade an old NEC. $99 Cap Plan includes $15 towards data usage, but i've never managed to get past the $99 cap yet.
The data speed is fast - to get 3G you need to create a new connection, set the AccessPoint, which is "3netaccess", and leave all others blank. Roams to Telstra GPRS when out of coverage in Oz.
Don't bother with Three if you go overseas - there's no data coverage outside Australia for Australian customers.
There is also no comprehensible FAQ on their site for the MMS setup - just lots of pages with "your phone comes preconfigured - don't change it" comments. Ringing support is no good, if you try to, they soon figure out you are not using "their" phone, and can't help you.
If anyone else here has MMS working please give the settings.

Telstra Universal on 3G
I purchased my JasJar in the UK on a business trip, and with my UK Vodafone SIM had 3G working fine.
For Telstra 3G you need a new USIM for 3G - they should supply for free if you're a post-paid customer.
It actually roams onto the joing 3/Telstra network and drops back to Telstra GPRS.
The Telstra settings are simple - telstra.internet for the APN
Also, the 3G data plans are more generous - I changed from $55/month 5MB plan to a 3G $15/month 6MB plan.
All seems to be working fine.
www.andrewgrill.com

I have the JJ and use Telstra. The process was simple, Tell my secretary to give it to me, TElstra call me back and say that I have it, use the Imate auto configure to install it and of I go.
Expensive yes, but in the overall scheme of my business costs, its not worth looking at. Telstra I believe have a special for the video call bit that they charge the same for a video call as they do for a mobile phone call, to get you to join and try it. I dont have anybody interested in video calls.
I didnt need a telstra sim to do this, and havent actually tested it for videos.
I only really use it a little bit for internet connectivity, and given that I have wireless networks at home and office, I dont use the GPRS to 3G connectivity much.
Heads up though and it is posted in these forums elsewhere that phone companies (and I suspect telstra) would limit it your speeds to the minimum required for video conferencing which is 128kb ps, whereas 3G networks are capable of 384kbps, and only switch it on when you ask for it.
I really dont have that much need, and it doesnt even come close to the capabilities and speeds, ease, costs and overall benefits of the ADSL wireless network.

Hi, I sold my Universal (O2 Xda Exec unlocked) to somebody on eBay who lives in Melbourne, Australia.
Today I received this e-mail from him after he received it:
"My sim card doesn't work."invalid or missing sim card" appears.Can you help me to figure out."
Any ideas anyone?
PS: I should add that mine was one of the 1st Execs shipped in December and was definately unlocked as I had it working with O2 and Orange. All I have changed is to install the new Extended ROM update from their web site, which I presume doesn't have SIM locking does it?
PPS: Update from user: "Thanks for your response.Australia has got a couple network. I currently use $49 cap plan Optus network. but I don't have any idea about frequency."

my friend had a problem with optusnet, told it was the phone!!
I put my telstra sim in, worked perfectly the first time.
went to optus, requested a new sim, got it tested it didn't work, logged a support call, waited for call back, tried agin with support, nothing returned, got a telstra sim the next day and never looked back...
moral, optusnet support sucks when they don't sell you a phone, the knoledge is limited and competency sucks.
BUT I do use them for adsl, and home phone, even then acknowledge that they suck.
Tell your customer to test it on a friends telstra card and run the telstra cab, its something in optusnet.
by the way, my friends phone wa the imate jam / xda mini so the problems hadn't even started with the 3g network of the exec.
my jasjar works perfectly on telstra.
pm me, or get your customer onto the forum if I can provide localised help.

Thanks. Can you please clarify what you mean by "run the telstra cab, its something in optusnet"? What is a 'cab'?
Are they the same network and would he be able to retain his account, or does he have to switch networks?

Networks in Australia
Although Optus and Vodafone in Australia actually share a 3G network (3G air interface) everything beyond that is separate so for billing etc your friend would need a new SIM card. It's likely thet Optus people did not sell him a 3G SIM card - they will have to tell them what it is for so they give him the right SIM.
In OZ, Telstra share with 3 so you 'roam' onto the 3 network for 3G even though you have a Telstra SIM

the cab file is located on the extended rom, or on the 02 website, or the imate website, I have also posted the file elsewhere on this forum if you look for telstra.
if you cant find it, i can locate it and post it, just dont have it handy now.
a cab file installs programs or settings to a device. this particular one sets up all the mms, phone and 3 g settings. if he did a hard reset, the phone itself would ask him his communications provider and do this automatically. but telstra can only be used on telstra, and optus on optus networks, and they are effectively strings of commands to access gprs, 3g, and wap sites.
he may not have run the setup correctly on this. if he installs total commander, and types into the address field \extended_rom\ he would be able to locate the file on the device already and just run it to establish his correct settings.
however, i feel it is likely that the sim card is dud.

Hi all, thanks for your previous help. The customer now has a new SIM from Optus, Australia, which works great for calls.
However, he cannot set up GPRS. He states:
"I tried everything to set up gprs setting.I couldn't.I check the my friend's xda ii series gprs setting.It has got auto config option.So it does itself.But my xda exec ask me phone number ,domain name,username password,dns setting etc.
I rang to Optus technical support.They told me they don't support this one.They gave me dns number but didn't work. But I think . if xda ii works, exec should work.I just need set up for Australia. Please help me."
Does anyone have a link to an Optus Australia auto-config util that will send him the config in a magic SMS?
Failing that, can you type all the details here or provide a link to the Optus cab?

I'm with Vodafone on a $79 cap. The cap value includes data ($1/5min), but the billing by time rather than downloads might not suit most people.
As for configuring the phone - I just downloaded the operator settings CAB file from clubimate.com. Sets up everything perfectly!
AFIK, Vodafone and Optus are the only ones that will offer Sim-only 3G plans. Of course, you can go with Three, and just discard the phone (you can get a free phone on a $29 cap!)

JJ on Three network
JJ on Three network.
I'm going to check this post and report in the near future:
http://aussie3g.com/modules.php?name=Forums&file=viewtopic&t=16121&highlight=jasjar+3netaccess

telstra also offer 3g plans, but I use their phone network and sim card as part of our corporate plan.
I have sent the customer the std cab file on my imate rom, which he reports was not beneficial for him.
I am not on optus so don't actually have the configuration settings.

spludge said:
Don't bother with Three if you go overseas - there's no data coverage outside Australia for Australian customers.
Click to expand...
Click to collapse
i never tried data, but videocalls worked fine...the only limitation being it only works on the overseas 3 network (3 - Hong Kong in my case, this was 2 years ago when i still lived in brisbane)

It's okay guys, Optus were giving him wrong details. He found the right ones -- they're all over Google

Does anyone know if a 3G sim (3) will work in a Wizard?

Hi, I have a unlocked Wizard & my T-Mobile contract has just expired, I was just wondering if a 3G sim (3) would work in it as there are some cheap deals on that network? I wouldn't use it for video calls so thats not a problem.

im 99% sure they DONT! however maybe someone there can prove me wrong

I'm using a Cingular 3G SIM in my 8125 with no problems at all.

sk0t said:
I'm using a Cingular 3G SIM in my 8125 with no problems at all.
Click to expand...
Click to collapse
a cingular 3G sim and a "3" UK usim are not the same, one runs at 3 volts (sim) and the other at 5 Volts (usim)

Aha! More than I knew! I knew it! Thanks for correcting me..

i was having problems going on line when i first got my wizard, tried everthing even customer suport couldnt figure it out. well i finaly went to store to exchange my unit and one of the reps asked to look at the sim. sure enough thats what it was i didnt have a 3g sim. all is welll now

bigdooky said:
i was having problems going on line when i first got my wizard, tried everthing even customer suport couldnt figure it out. well i finaly went to store to exchange my unit and one of the reps asked to look at the sim. sure enough thats what it was i didnt have a 3g sim. all is welll now
Click to expand...
Click to collapse
what our american brothers call a "3g" sim and what the network provider called "3" use are slightly different things.... a american 3g sim is simply a normal 128k provisioned with extra services I.e. data and video calling (this is the same way all the gsm uk networks work too) however with "3" being the first 3g only network in the world they choosed to use the next generation of sim card called a usim which don't work in lots of non 3g phones including the wizard. try googling the word "usim" to see wot I mean

Under 3's terms and conditions you are not allowed to use their sim in a 2.5g phone. If you do use one and it works, they will eventually block it and send you a new sim with a gentle reminder that you are in breach of Ts and Cs.

Cheers Chaps, 3 it isn't then!

My O2 UK 3G UMTS sim works perfectly in my Wizard.You just can`t really get the benefits from it (Faster GPRS/EDGE etc....).

[Q] HTC Glacier mod for Australia

Please help! I moved to Australia and cant use any data functions on the Optus network. Optus uses 900/2100mHz for both the 2G and 3G networks. They utilize UMTS and HSPA...the same as T-mobile (the folks I intentionally bought my phones from). I know the Glacier doesnt do data at 900mHz, but I can't even get a connection at 2100mHz. I called HTC customer support and Virgin Mobile Australia. Both companies are stumped and say it should work, but it doesn't. 2 phones, 2 sim cards, no data. Voice and SMS work fine. I added the Virgin Mobile APN per their settings, still nothing. Ideas? Is there a patch required to be Aussie compatible?
Second issue, my wife's phone is very weak when it comes to WiFi, I have seen this is a known issue. Is there a fix now that mailing it back isn't an option?
Please help. I have two great smart phones that aren't so smart right now.
Thanks in advance and Happy Holidays.
Resolved. Don't input the APN settings, just enter the APN name and the phone figures out the rest. No luck with wifi.

jkubacz said:
Please help! I moved to Australia and cant use any data functions on the Optus network. Optus uses 900/2100mHz for both the 2G and 3G networks. They utilize UMTS and HSPA...the same as T-mobile (the folks I intentionally bought my phones from). I know the Glacier doesnt do data at 900mHz, but I can't even get a connection at 2100mHz. I called HTC customer support and Virgin Mobile Australia. Both companies are stumped and say it should work, but it doesn't. 2 phones, 2 sim cards, no data. Voice and SMS work fine. I added the Virgin Mobile APN per their settings, still nothing. Ideas? Is there a patch required to be Aussie compatible?
Second issue, my wife's phone is very weak when it comes to WiFi, I have seen this is a known issue. Is there a fix now that mailing it back isn't an option?
Please help. I have two great smart phones that aren't so smart right now.
Thanks in advance and Happy Holidays.
Resolved. Don't input the APN settings, just enter the APN name and the phone figures out the rest. No luck with wifi.
Click to expand...
Click to collapse
So it is definitely working for you? I wanted to get the HTC Glacier as well (i.e. mytouch 4G). If I got it unlocked, would it work on the 3 Australia network? Specifically, are you getting 2G speeds for data usage on your phone, or are your getting 3G speeds. I want to be able to use it in Australia as well. It's a lot cheaper than some of the other phones available with similar specs in Australia.

Sorry for slow reply. Yes, I am getting 3g speeds on Optus/Virgin network. I do not get MMS though or video calls. I only get internet and SMS. Good luck.

Cool thanks for ur help, managed to get it to work in Australia on 3 (dunno about other networks), although from what I've heard the 3G won't work in rural areas because they use a different frequency.

[Q] How to Unlock my mobile network settings?

Hi,
I recently bought a HTC Surround (AT&T), im from Costa Rica and we don't have AT&T as a carrier.
The phone works great with the GSM band but when i try to look for any 3G settings (using 850Mhz band) i cant find any options.
According to an article in the internet (i cant post any links yet) there should be an option called "Mobile Network" where i can turn the 3G on or off, so im guessing AT&T disabled the option (phone doesn't have any 3G sign on the sign bar at the top just the antenna bars).
Is there any way to Unlock the 3G options on this phone?
Thank you.

Help me out a little with your request. The place to turn on/off data is under cellular in the settings page. However, I haven't found "Mobile Network" on mine. However, I did download HTC Connection Setup which allowed the phone to search for various carriers and automatically set up the connections. That program is in Marketplace under HTC apps.
BTW, is your phone SIM unlocked?

Thank you for answering ...Sure ill help you with what ever you need... we might be able to narrow down my problem... lets see
1. HTC connection: yea i tried the app actually i have it installed on my phone but its giving me a message saying "Carrier doesnt exist in the data base" that i need to go a create apn (isnt that for phone internet). so i cant use the application, our carrier here is called I.C.E.
2.The band Costa Rica is using for 3G is the 850MHz. my SIM card is linked to a GSM account (1900 MHz) but the phone should be able to recognize the band tho, isnt that right?
3.how do i know if my phone is sim lock? i just placed my GSM SIM card inside and its working, do i need to try with a different card?
4. how does 3G works in this phone? is it configurable?

I'm pretty sure you are going to have to configure an APN for it to use 3G. As for band switching, I don't think it's possible with the current interface (at least on AT&T). Perhaps there are some registry entries that we will soon be able to access when some of the WP7 developers make headway, but right now, there is nothing of which I'm aware. If you can call on your network, the phone is already SIM unlocked, so no need to worry there.

I found some nice info about switching 3G or 2G etc... which it helps but i think it didnt work on mine.
Does anyone know how to set the HD7 (or surround) to 3G only?
Dialer> ##3282# Call > Settings > 3G only.
But in my case what i saw after that was that all the antenna bars were gone and then it went into no service then picked up signal again. After checking the settings after dialing again it was set to automatic again and if a switch it to 3G only it does the same thing again.
So im guessing it didnt work, ill try to talk to my carrier and see if we can create an APN to handle the 3G.
Is there a chance that the 3G feature is locked by AT&T?
Thanks for all your help if by any chance you find out something else i will appreciate the help.

Well apparently i got it fixed my phone seems to be working on 3G right now, i have the 3G sign on the top bar.
To make the story short.
I just configured my internet, added the roaming options and then tried again ##3282# only 3G and it worked now its showing 3G next to the antenna bars.
Thank you jwzg for your help.

Can not change the language
I have HTC surround. I did unlock AT&T phone. Now it works in Russia.But when I'm changing the languge from enlish to russian: can not save it. Please help me

need help
i have a question and i need some help pease... i have and htc surround which was unlocked from att and now am using t-mobile with the phone however i do not get 3g working what can i do is there any fix for it?

xSebast said:
Hi,
I recently bought a HTC Surround (AT&T), im from Costa Rica and we don't have AT&T as a carrier.
The phone works great with the GSM band but when i try to look for any 3G settings (using 850Mhz band) i cant find any options.
According to an article in the internet (i cant post any links yet) there should be an option called "Mobile Network" where i can turn the 3G on or off, so im guessing AT&T disabled the option (phone doesn't have any 3G sign on the sign bar at the top just the antenna bars).
Is there any way to Unlock the 3G options on this phone?
Thank you.
Click to expand...
Click to collapse
Hi. If your SIM card is old (GSM) add APN: icecelular. If your SIM card is new (Kolbi), add APN: kolbi3g

jaraya13 said:
Hi. If your SIM card is old (GSM) add APN: icecelular. If your SIM card is new (Kolbi), add APN: kolbi3g
Click to expand...
Click to collapse
hi guys
I living to Costa Rica and i have a HTC Surround 3G network not problem apn icecelular
so MMS messenger is a problem, how is the configuration ??????

geovannyguadamuz said:
hi guys
I living to Costa Rica and i have a HTC Surround 3G network not problem apn icecelular
so MMS messenger is a problem, how is the configuration ??????
Click to expand...
Click to collapse
that's easy no problem just download this app from the market is called connection setup I believe then just open it and follow instructions however I have a big question am in US and have an htc surround unlocked from att but I have t mobile and I cannot get 3g is there any setup configuration that has to be make in order for the 3g to work

Thanks!!!
Download connection setup to marketplace and running
the carrier doesn´t exist in database
In Costa Rica mms don´t support ???

geovannyguadamuz said:
Thanks!!!
Download connection setup to marketplace and running
the carrier doesn´t exist in database
In Costa Rica mms don´t support ???
Click to expand...
Click to collapse
I guess not, we have to wait for a custom rom the adresses this issue.

map1989 said:
that's easy no problem just download this app from the market is called connection setup I believe then just open it and follow instructions however I have a big question am in US and have an htc surround unlocked from att but I have t mobile and I cannot get 3g is there any setup configuration that has to be make in order for the 3g to work
Click to expand...
Click to collapse
No, you don't have to do any special configuration. I think TMobile bands for 3G are different frequencies from ATT, so sadly, I think you are never going to be able to have 3G connection on your Surround while you are on TMobile. Regards.

mmmmm tmobile used different bands
mmmmm input to sim movistar in htc, rigth in connection setup appers to configuracion of Nicaragua chance to Costa Rica and input sim ice connection don´t exist in data base... :-( mms is not working!!!