Database Users

HTC TD2 freeze problem since WM6.5 upgrade

Since upgrading my TD2 to the official WM6.5 ROM issued by HTC I have had problems with the handset freezing; the only remedy has been to remove the battery and switch back on. At first I thought it was a hardware fault but a friend's phone has also started doing the same since he upgraded. This never happened previously and only happens every ten days or so.
Has anyone else experienced similar problems?

I'm having the same problems mate. My TD2 on 6.5 freezes spoaradically - I'd say at least twice a week, and the only solution is to remove the battery.
I've been trying to link the freeze with a particular program or app but the phone has frozen at varying times and in many cases whilst no apps are running!
I'm waiting for upgrade on my contract as I've had it with this TD2 and especially WinMo. I mean, how can WinMo store all saved words in SMS on RAM only for it to be wiped after every restart/soft reset?! Why? Argh!
I'm going for the Hero next, and see how nice Android plays!
Good luck with your query...
Mo

miker1892 said:
Since upgrading my TD2 to the official WM6.5 ROM issued by HTC I have had problems with the handset freezing; the only remedy has been to remove the battery and switch back on. At first I thought it was a hardware fault but a friend's phone has also started doing the same since he upgraded. This never happened previously and only happens every ten days or so.
Has anyone else experienced similar problems?
Click to expand...
Click to collapse
Does it do this without the mem card installed?

Exactly the same is happening here and the same on my friend's TD2. We have never tried WM 6.1, the first step after purchasing the phone was to upgrade to stock WM 6.5 ROM.
I tried to disable the weather animation on home screen but this doesn't help. My friend has disabled HTC sense and his phone has not frozen after one week. We will have to wait another week or two to proof that this could be the solution.
I hope that Touch Flo is not the cause of this malfunction because WM6.5 UI is very ugly.
I don’t know if the mem card could cause this issue but using the phone without mem card is simply not an option for me. The phone memory is too limited.
My friend also raises this issue on HTC support but so far HTC is ignoring the problem. The only bright word from HTC support was that they will investigate this issue (after many words on how to flash, reflash and hard reset ...).
I really hope that the solution for this very inconvenience will be find out soon.

My TD2 also freezes often compared to Win 6.1 where it almost never froze. I also hope that HTC will make some kind of service pack for Win 6.5 as it doesn't work that well at the moment.

pa49 said:
Does it do this without the mem card installed?
Click to expand...
Click to collapse
Not tried it without the memory card, but I need the card for storage. Never froze prior to 6.5 upgrade.

miker1892 said:
Not tried it without the memory card, but I need the card for storage. Never froze prior to 6.5 upgrade.
Click to expand...
Click to collapse
I'm not suggesting that anyone uses the device without a mem card! You are missing my point.
Phones that freeze do so for a reason and it's necessary to eliminate possible causes.
Some two years ago I did extensive testing on this subject when the same issues arose around another make and model of phone.
One thing I found is that it is possible to induce instability of handsets when mem cards are used (abused?) in certain ways.
My TD2 used to freeze when I first got it and it has also done so with a number of cooked ROMs. With my current ROM it never freezes and there are no instability issues.
I strongly suspect poor coding of apps and lack of thorough beta testing. Isn't it strange how some apps have been around for years and you can rely on their worth?
Installing to mem card causes issues as well as cards that have installed apps being reused after cooked ROM flashing and previous settings and fat tables being left on the card.
Also when power is low mem cards draw large currents that the battery may not be able to give. They are very power hungry. I took this up with Sandisk Tech Dept and they politely told me that the info on current draw under stress (usage) was not for public access!
So my answer is keep your ROM light (no manila or after market 'front end'), minimise card usage by installing all you can to phone mem, reformat afresh with every ROM flash and keep your battery as highly charged as possible at all times.
Some say 'yes but I do all those things and I never get freezes'. That's fine but no help to those that do.
There really is only one way to find out and that is to take a little time and try it for yourself.

Large address book combined with bad 3rd party program
On my Tilt2 I found that applications like Fring could freeze the phone. After a few tries, I decided not intall that anymore (and Fring might have fixed it by now, but I can't afford to try, because uninstalling required a hard reset).
The phone originally came with HTC TouchFLO, but I switched that off, since it just made everything more difficult to reach. And sometimes the fhone became unresponsive, slow or totally frooze. After I disabled it by using the Windows Today (6.5 or classic) after which I only had about 2 freezes in 1.5 year.
Now I finally upgraded to the latest official ROM for the phone, which has HTC Sense on it. After everybody saying how great Sense was, I gave it a try. It worked reasonably, until I started playing with the Favorites in the Peoples tab. After each new addition (I tried 3) I had to restart the phone, and after restart it still hung up.
I happen to have a quite large address book that I synchronize with ActiveSync. I think I'm starting to see a pattern, where several applications - Fring, Sense, etc - just cannot handle large address books.
By the way, to disable Sense, first switch to the Windows Default (= WinMo 6.5) Today screen, and do a soft reset to get rid of Sense background processes. If you want to use the WinMo classic Today screen, then you can do that after the reset. Directly trying to move from Sense to WinMo classic resulted in another freeze. After disabling Sense, I haven't experienced a freeze, (yet !!!).

^^Try a custom rom,Sense works fine on those as the ROM is highly modified with few errors now.

Anyone see lockups on stock after a while?

Hello all,
Not sure if anyone has had this happened to them as well.
I am looking to root the phone and this is the only thing holding me back in fears that would be a hardware issue and then can't replace. But thing that it is software.
Here is what happens, like in the mourning I will wake up and check time on device by just pressing lock once and put down (has happened even with out doing that) then will see that alarm won't go off and try and wake the phone with power button and will get no response from the device just black screen and phone is getting warm.
I will actually have to remove and reinsert the battery to get to come back on.
Has been doing this since the update. I have tried to go an uninstall all the programs I don't use and don't have anything on it that my mytouch is not running and that device has no problems. Tried master resetting the device a few times.
I have reset from the recover wipe data option and from spl neither seemed to help
Problem only seems to happen after the phone has been on for over 100 hours.
Weird thing I took notice is after a master reset it redownloads all the apps again right away. Don't know how to stop that.
Right now mine is running the stock software the shipped version manually update to official touch update from sdcard.
So my question is there anyway to have the phone keep the logs since logcat is reset when the phone is restarted to find the problem. Or if this something you all have seen. Any ideas would be appreciated.

Hopefully you have a software-only problem... and I don't know how to prevent logcat from resetting after restarting the phone... but I can recommend one possible solution...
1. Get the stock Google/HTC signed EPE54B firmware... http://forum.xda-developers.com/showthread.php?t=642811
2. Rename it to PASSIMG.zip, copy it to the root of your SD card.
3. Reboot in bootloader and select Bootloader from the menu. Your phone should start scanning for the PASSIMG.zip and ask you to apply the firmware update...
And, yeah... no you won't void your warranty by doing this, since this is a stock signed original firmware....

I get this (or a similar) problem too. I'm not yet sure if it's a hardware or software problem, and am therefore avoiding rooting my phone until I'm sure.
I have noticed that this happens more often, or at least seems to be more likely, when the phone is cold... I've not had it happen during the day (when it's nice and warm in my pocket), but when I leave it on my night stand whilst sleeping, or for an extended period on my desk at home, it seems to freeze up then.
I'm an electrical engineer and suspect that this problem may be due to silicon right on the edge of it's qualification range (similar to how some people are able to overclock to 1.2 GHz stably, mine is unstable even at 1 GHz... :-( ), I think my device is unstable at 998 MHz at whatever voltage it's running at currently (looks like Qualcomm changed the recommended voltage from 1.25 to 1.275 and finally to 1.3V over the course of early 2010).
See some of these commit comments for more details:
https://www.codeaurora.org/gitweb/q...it;h=6ede969b4418be5f8f2bd128d0cd4fbd3fd97e72
https://www.codeaurora.org/gitweb/q...it;h=ff61966464a2a2d2da36c0194d326370d3c3caeb
https://www.codeaurora.org/gitweb/q...it;h=a129aec2ec8b0b8ef9943e437415073620f15678
Based on them, I would guess we can expect more stability in the FroYo release (assuming it's using the 2.6.32 kernel, and is coming soon). In which case I'll wait.

I will try that rom next. In my tinkering I went back to erd and let it auto update to ere on its own. and will see how that does. If it fails again I will try the other rom. I can still revert back from that to erd if I want later right?

everything except the radio... i believe the radio can only be downgraded on an unlocked phone... so i've heard...

It happen to one of my nexus one too, the other one never hangs. It happen mostly when i'm charging on the dock with screen on.
I address this problem with HTC once, and they told me to try remove the micro sd card and see if it happen again. So i switch a newer sd into the phone and its running fine waiting to see if it hangs again if it does, HTC say will they come send a carrier over to fetch the phone to check it.
Running fine for 4 days already, just weird tho how can a sd card cause this?

Could also be a low memory issue with the stock ROM. My wife's does that until I kill a bunch of background apps. I look at the available memory and it's at 13MB. She also hasn't reboot her phone in weeks...so that's probably why it was low on memory. I guess the internal Android task killer doesn't do it's job very well!

[Q] Is the 'suspend process' issue truly a mystery?

I have searched through XDA and read all the threads regarding the 'suspend process' issue. The specific issue is outlined in Issue # 11126 on the Google Code/Android project home...
http://code.google.com/p/android/issues/detail?id=11126
I am trying to get to the bottom of this, as best as possible. For all intents and purposes, this really appears to be a mystery. Ultimately, it appears as though there is (currently) absolutely no specific reason a to why 'suspend' runs wild until the device is rebooted.
My question is (I know we can all only speculate):
Is there any chance that this could be Google account-specific?
The reason I ask is, I've been doing some "testing," just to try and make sense of this for myself. Here is what I've done/come across thus far...
- My fiancee's first MT4G was a black one manufactured in Taiwan. It had the inferior LCD-SH-C2 screen. Her battery was draining VERY quickly - i.e. before noon, without using the phone for much else other than texting.
- I enabled USB Debugging for her, to "rule out" the init process issue.
- Even though she only had Handcent, Facebook and Angry Birds installed, I removed all of them, leaving only Watchdog.
- I factory reset her phone, twice.
- For all of the above, the device was not rooted. I have since rooted her phone via the steps in this thread.
I'm in the process of creating a new Gmail account for her, exporting ONLY her contacts and then using that account for her new MT4G (Plum) that's scheduled to arrive today. I'm actually thinking of NOT using her new Gmail account at first though, so I can use her original Google account on this new, clean device and see if the suspend issue persists.
I might just be wasting my time, but I enjoy doing this and I don't think it's a complete waste to try and find SOME constant here. Am I nuts for thinking it's tied to the Google account? The Google account seems to be a black box of sorts. There is more than just contacts, apps and settings, yet there is no "window" into everything else that comes down - e.g. I can't log in to Gmail and "configure" it to not restore her wallpaper or WiFi settings. So that's why I say it's a black box of sorts, since it's doing more in the background than we have control over.
Nothing is truly random, at least not in the context of Android and the hardware affected. There has to be some reason why users of various devices, either do or do not experience this issue. Whether it's a specific action or the something that differs between one person's action vs. another person's, there has to be SOMETHING that's triggering this on her device, yet never triggers it on mine. I guess I'm just trying to flush everything out and hope that discussing it will help rule out/rule specific variables.

Let me know what you find. This is driving me crazy! I charge my phone at night, so when I head to work it's at 100%. By the time I'm heading home (4-430pm)... the phone is around 15% battery.
Watchdog tells me suspend ranges from 5%-49% at any given time. I've never had suspend drop below 5% except on fresh reboot. I've noticed, though, after a reboot that the suspend process will slowly work its way back up to using lots of CPU cycles (it starts at, say, .2%, then 10 minutes later its 3%... 30 minutes later its 5%... an hour later its 9%). Battery just gets hotter and hotter due to this.
I'll be checking back to see what you find! Thanks!

mwelliott said:
Let me know what you find. This is driving me crazy! I charge my phone at night, so when I head to work it's at 100%. By the time I'm heading home (4-430pm)... the phone is around 15% battery.
Watchdog tells me suspend ranges from 5%-49% at any given time. I've never had suspend drop below 5% except on fresh reboot. I've noticed, though, after a reboot that the suspend process will slowly work its way back up to using lots of CPU cycles (it starts at, say, .2%, then 10 minutes later its 3%... 30 minutes later its 5%... an hour later its 9%). Battery just gets hotter and hotter due to this.
I'll be checking back to see what you find! Thanks!
Click to expand...
Click to collapse
According to XDA and Issue #11126, you're not alone.
What's really bugging me is that neither my first MT4G, nor its 1st replacement or its 2nd replacement, have ever done this. My fiancee's first phone did this. She is now using my 2nd replacement while she waits for hers to arrive (today). So a device that never exhibited this issue, over the course of at least a week of normal-for-me use, started exhibiting this issue for my fiancee maybe a day or so after using the phone.
I thought I had "solved" it when I didn't see it crop up the first day she used my replacement phone. She was quick to let me know I was incorrect.
So I've got serious pressure here - all of my MT4G's haven't exhibited the out of control 'suspend process' issue while I was using the devices, but with her, it does. <queue the jokes>
We own our own business, so we're in the same room all day long while we use our phones. I was the first to tell her, "it's something you're doing." I'm only repeating myself by saying that I blamed it on an app she installed or something she "did" to cause it. After factory resetting, what...2, 3 times...I'm starting to forget; after checking the apps that are installed (and removing all of them); after verifying every setting from USB Debugging, screen brightness, account sync, etc. I seem to at least be able to say, "every single setting, shortcut, widget, app or usage pattern, does not produce the issue on any device I have used with my Google account, whereas it does with my fiancee."
That's the most difficult part to get absolute - the usage pattern. She's doing such basic things though, but I know that even the slightest of difference can produce different results.
I will most certainly report my results, futile or not.

The only common denominator I've noticed so far is that it only affects Sense UI devices.

Chadastrophic said:
The only common denominator I've noticed so far is that it only affects Sense UI devices.
Click to expand...
Click to collapse
That seems to be the constant, to a degree. I'm seeing people state that they're having this issue on anything from the Samsung Galaxy S (i9000) to a Nexus running Cyanogen 6.1. That's people stating it though, so I'm not sure if they're actually experiencing the same issue or not.
I am biting my tongue, but I think I found another common denominator...I am going to post back in a coupla days once I've seen it last for this entire week.

hi,
i'm running cyanogenmod 6.1 on a desire hd and have been experiencing the suspend process problem exactly as described in this thread a nubmer of times now over the last week. so its definately not limited to devices running sense.
the only circumstances this behavior hasnt shown is when running 2g only with all other sorts of communications and sync off

zero_oli said:
hi,
i'm running cyanogenmod 6.1 on a desire hd and have been experiencing the suspend process problem exactly as described in this thread a nubmer of times now over the last week. so its definately not limited to devices running sense.
the only circumstances this behavior hasnt shown is when running 2g only with all other sorts of communications and sync off
Click to expand...
Click to collapse
Yeah, it didn't seem 100% related to devices running Sense, so thanks for posting back to this.
My fiancee was experiencing this across her first two MT4G devices and has yet to experience the issue on her third and final MT4G. I want to see it run the rest of the week though before I share, but the issue did pop-up for her pretty much within 24-48 hours on her first two MT4G's.

Shlongwoodian: I have been following your posts as the "suspend" process has been affecting me since I received my phone the first day available. However, I am reluctant to send for a replacement as all else is great on the unit I have and there seems no gaurantee that a new phone fixes this issue.
I have tried Tmo and HTC and both seem clueless; therefore, I appreciate your research and look forward to any "fix" short of waiting for Gingerbread.

Anyone have any wisdom to pass on? This issue is driving me crazy! I've noticed it most on my black MT4G (w/the good screen) after browsing the web, youtube or using the media player. My wife's red MT4G (w/the inferior screen) has had no issues and her battery is amazing! The first day she got her phone her battery lasted 24 hours without even conditioning it! Granted she doesn't use it like I do mine, but it is still a huge difference. When this issue comes up on mine, I'm dead within 3-4 hours. I have Watchdog set so when it alerts me I just soft reset. That clears it up until it decides to come back at random intervals. It usually doesn't come back until I open the browser, etc. With as much as I use my phone (I am constantly on the road), it becomes a major pain to have to constantly monitor battery life. Any help is greatly appreciated!!!

Man, I am sorry to report that I gots nothin'. Ok, here was my original theory...
I was speculating that "something" inside the Google/Gmail account was the cause. My reasoning being, essentially, your info is stored in a database. When you get an Android device, that online database is synced locally with the phone's database. We each have different databases and there is more than just your apps, Market links, contacts, etc. I never exhibited the /suspend issue on phones that she experienced the /suspend issue on. I figured it was database-specific.
If a table contains a value, or rather, does not contain a specific value (or if columns are missing, etc.), it can cause an application to respond in a negative way. Sometimes, this causes an error to bubble up in an application. Other times, it doesn't. In my experience, I've seen much more subtle issues in databases, that don't cause errors or a crash, but instead just cause "undesirable results."
When my fiancee got her final, good replacement Plum Glacier, we started with a completely new Google account. We thought we nailed it, when a handful of days passed without seeing /suspend get out of control, leading to Android System and/or OS sucking down battery life. I think it was nearly a week into it and one day while she was out, she realized she lost battery life really quickly - i.e. left the house with 90% and by the time she got to the store, shopped for a bit and looked, her phone was down to like 30-40%. She knows how to check for /suspend and it was, of course, back.
It's still not something that can be completely ruled out, since it's not a very air-tight test. There could be something about my Google account (which I've had pretty much since Gmail beta was available) that's keeping me (and others like me) from getting it or that idea could be crap.
For some reason, I have never, ever seen this happen on my Glacier(s) running stock 2.2.1. Phones that I never saw the issue on, she saw the issue on. There is so much speculation around it, but it just seems like "some people" don't experience it and "some people" do. It's all over different devices, different skill levels, etc. No apps, same apps, whatever and it happens to some but not others.
Sorry to get anyone's hopes up. I'll keep looking for differences/similarities though and if I find anything at all I'll - or if anyone else finds anything, no matter how ridiculous it sounds (yes, we've tested the 'rock' and it doesn't appear to suffer from the /suspend issue) - post it here.

Thanks for trying! It was a good theory. So . . . now what? Is there any way to get this ranked higher with Google, HTC, etc. to get more people working on it? It is really driving me nuts! It mainly happens after I use the web browser, then put the phone on standby for some reason. I can't even use the browser any more without needing to reboot it to save battery life. There is another thread, but specifically for the Evo and I think one for the Nexus one, all with the same problem. What if a new thread were started that is not device specific? That way we can get more people to star it and maybe Google or whoever will pay more attention to it! I would hate to think that we are stuck with this problem until when and if we get upgraded to 2.3. I would suggest rooting and flashing a new ROM, but even those with custom ROM's are having the same problem, so that's not going to help. Thoughts???

jpiano said:
It mainly happens after I use the web browser, then put the phone on standby for some reason.
Click to expand...
Click to collapse
It truly is a mystery to this day. I've seen people say, "it happened right after I installed Handcent" or "it happens as soon as I do..." No one has come up with any concrete evidence thus far.
My fiancee has Handcent, I have Handcent. I used Handcent heavily, never had an issue. She stopped using Handcent - still has the issue. We've gotten so granular in our troubleshooting, we're literally tracking every step. LOL i.e. I pressed the trackpad to wake the phone, once; I unlocked the phone, I swiped my thumb once to view my Watchdog Widget on the screen to the left of my homescreen, etc., etc., etc.
So, for now, we just wait? My phone (and all previous phones) have been just fine. My fiancee however...yeah, I'm trying to find a fix pretty quickly.

One common theme that I've seen with this issue is that it only happens after I put the phone to sleep. I have never seen it crop up while actually using the phone. Maybe we're going about it the wrong way in trying to identify an app, etc that's causing the problem... perhaps it is simply the code involved in putting the phone to sleep and that's why there hasn't been any consistency with what one does to make it appear. In your experience, have you ever seen or heard of it showing up while the phone is being used? Perhaps it's just on mine that it works that way, but I thought it was worth mentioning. I know nothing about code or how android works so please forgive the noob comment if this is an obvious one. Merry Christmas!

I've got this problem big time. Returned my first phone because I thought it was the phone. First few days were good but lately its back and as bad as ever. First thoughts were angry birds twitter or wifi but I have no idea. If I can't figure this out I might have to sell this phone.
I will try to post some more thoughts. I think you're onto some good ideas here.
Sent from my HTC Glacier using XDA App

(Re-posting from the developer's Google blog where others are following this issue): Interesting about using the phone without a Google account. Not sure if this is relevant or not, but I've noticed something else with consistency. Granted I wasn't able to document the behavior through system panel at the time, but this has consistently happened. When suspend goes crazy, I can get it to stop simply by charging the phone! Even if I charge the phone for a few seconds, then unplug, it stays dormant without having to reboot. Noob speaking here but perhaps the part of android that actually logs the battery usage is suspending when the phone goes to sleep? When it us charging, this log is reset and clears the process from running. If this is even possible, then could someone write an app that clears this system log? Maybe by mimicking what happens when the phone is charging, we can at least temporarily clear the issue without the need tovl reboot? Again, I know nothing about all this so sorry if this is all irrelevant. Just sharing what I've noticed to be consistent. Thoughts??
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!

jpiano said:
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
Click to expand...
Click to collapse
I wonder if you're on to something with the SD card. I've been thinking I haven't seen the suspend issue return on my phone in quite a while. I just realized that the only thing I've really changed is installed a new 16 gb SD card. Since then, no suspend process problems. For those who are having the problem still, I wonder if removing or formatting their cards would show any improvement? Worth a shot if at least to eliminate another possible factor.
Sent from my HTC Glacier using XDA App

That's cool that this thread is flushing out other ideas and possible variables. I like the idea of connecting it to the charger for a couple of seconds, but my fiancee is so used to just rebooting her phone each morning and sometimes again by mid-day, that it's easier for her to do just that.
jpiano said:
Even if I charge the phone for a few seconds, then unplug, it stays dormant without having to reboot.
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
Click to expand...
Click to collapse
I like the microSD Card notion. This is such a weird issue, that it's so easily associated with other items - e.g. applications, usage patterns, etc. This seems feasible though, but the only way to know for sure is to reproduce it. My fiancee experiences the suspend issue daily, if she doesn't reboot regularly. So, I should be able to take her microSD card and use it in my phone and get the suspend issue. I don't want to 'muddy' up by swapping microSD cards, so I'll try reformatting her card and see if that makes any difference. She usually sees the issue within 24-48 hours of a fresh boot, so it shouldn't be long before we see if that fixes it or not. I can check the card for errors, etc. as well.
werk said:
I just realized that the only thing I've really changed is installed a new 16 gb SD card. Since then, no suspend process problems.
Click to expand...
Click to collapse
I'll be upgrading to a 16 GB Class 10 soon, so I can give her my Samsung if need be. I'd really like to see if this is it though. It would explain the "some people get it and some people don't" pattern.

I also noticed that the minute I plug the phone in the problem goes away. Not sure why, just confirming it happens to me too. I also should note that when I returned my phone, they popped my old SD card into my new phone. So if there is an SD card issue with a corupt file/photo that could be something as well. I wonder woody if your girlfriends phone has had the same SD card after how many times did you say you traded it in? BTW, a side note, how did you exchange it so many times? After I took mine back to the store on day 14 they told me I wasn't able to exchange it again.
I do have a 16GB SD card but just haven't had time to install it. Wanted to double check which things I need on the new one from the old one, but it might be a good way to test this issue. Let me know some ideas before I swap the cards and maybe I can help test this.
Also, one more thing, what is the app you're using to log stuff? I'm just using Watchdog Lite right now.
I've got to figure this out or this is a dealbreaker for me. I have waited 3 years to upgrade phones, first time on Android, really wanted iPhone but wanted to stick with month to month from TMob. If this continues I think I will move to Windows Phone 7 or iPhone if I have to, but I really like this phone when the battery is not draining like a leech.
Thanks.

werk,
Just wondering what process you went through when you upgraded SD cards. Did you copy any files over to the new one or just start blank?
Thanks.

royhobbs said:
werk,
Just wondering what process you went through when you upgraded SD cards. Did you copy any files over to the new one or just start blank?
Thanks.
Click to expand...
Click to collapse
Just straight copied the existing files over from the old card to new one (new one in phone connected via USB, old card in SD adapter in my laptops SD card slot). I think some Angry Birds files didn't make it due to long paths, but reinstalled it and no problems since then.

[Q] Maps problem - software or hardware?

Hello all,
I have tried searching this forum and have found various similar threads but none quite the same.
I used to use the gps on my hd2 quite a lot, both in windows mobile running copilot, and in android with google maps. But recently, I can no longer use it. If i open google maps or navigation i will get anywhere between 2 seconds and 2 minutes and then the phone will freeze completely, even if i dont use anything just having the program running is enough. I installed gvSIG mini maps and that does not work well either, it either freezes or simply never returns any search results.
The thing that is making me feel it is possibly hardware related is that it worked perfectly for a long time, the phone is about 18 months old now. I have tried various roms (the one i am using just now is Android 2.3.4 - HyperDroid-CM7-v2.1.0-HeadyHoneybadger) and it makes no difference; with the exception of the gps/maps the phone is very stable and I am perfectly happy with it. I have tried using setcpu to lower the processor speed in case this was being caused by heat, but no difference. I am considernig reinstalling a Windows Mobile build and testing the gps from there.
Any thoughts?
Regards
Stuart

quite probably just an android issue, go back to winmo6.5 and see if it does it then, if it does hardware if it doesnt you know its android

I would agree with what Richy99 said to go back to Windows 6.5 and check. I am currently on the same Pongster build you are on and do not experience any freezing of the phone you describe. In fact, I am using an optimized gps.conf file for my area and get locks in 2-20 seconds from a cold start now and used the gps navigation for hours while traveling without issues. I suspect it is something hardware related.

Thanks for the responses.
So, I reinstalled Windows Mobile 6.5 downloaded from the HTC website. Clean install, opened google maps, seemed ok for a few minutes, then i went into the menu and ticked 'Use GPS', then it worked maybe a minute and froze up completely and the phone restarted. tried this about half a dozen times got maximum a minute use each time.
Given that the phone is always pretty stable except when trying to use gps/maps, I would guess that the hardware fault lies in that part of the phone. How long as HTC warranties? The phone is 16 months old now so it doesnt look good but never mine
Will contact HTC on the off chance anyway!
Cheers
Stuart

Small update, contacted O2 and they gave me a freepost address to send it back to for repair (a company called A NOVO i think it was), about a week later I got it back, they enclosed a letter saying that they have replaced the main circuit board inside the phone. So, same old case, scratches and all, but its like a new phone, new IMEI number and everything, normal service resumed! Full marks to O2 customer service and the repair company.

Richy99 said:
quite probably just an android issue, go back to winmo6.5 and see if it does it then, if it does hardware if it doesnt you know its android
Click to expand...
Click to collapse
prob 70-80% of HD2 Android users getting this freeze problem.
this is reply i just sent to another thread....:
http://forum.xda-developers.com/showthread.php?t=1088693&page=3
Well, I been having the freeze issues with namd forever, with every build, every sd card etc....especially if i turn gps or data on or both.
So, for last 36 hours, i thought i'd do a lil simple test.
Downloaded win mobile stock ROM......36 hours stressing the heck outta my phone, toggling everything on and off etc. guess what...NO FREEZE.
So, in my opinion, 100% NOT hardware, definitely Android hd2 related.
Matt

[Q] Sleep/Charge death issue, think I've tried everything...

Hey guys!
I've got 2 of the T-Mobile HD2 handsets, both 'yellow reset button' revisions. One runs Windows Mobile 6.5 (have yet to find an alternative for texting through Outlook/Exchange), the other running some flavor of Android. This setup has been working just fine for months, but last month I started experiencing random restarts, sleep death, and charge death. In two known instances, this happened during calls.
Now having been educated on How to ask a question properly, I have done my best to attempt all the due diligence I could muster...
--The Android handset is presently running the Nexus ICS 1.5 ROM with the Dormanix ICS kernel. After the first few random restarts, I tried it with the regular kernel (tyung's?) and had the same issue. I then reverted to my mainstays of Typhoon Cyanogen and Hyperdroid, both with stock kernels, both demonstrating the same issue after the first day or two.
--I've tried every radio release from 2.10-2.15, being careful to only install the '50' releases, not the '51's. None of these have alleviated the issue.
--I used setCPU to try overclocking, underclocking, then just set it back to stock and uninstalled setCPU.
--The most recent format attempt, while I didn't task29, I did format /system and /data from within CWM.
--Also with the most recent attempt, I didn't install any backup software or create any backups, except with text messages through GoSMS. I did not restore any backups with Titanium Backup or MyBackup Pro.
--I have not uninstalled any system apps with ROM Toolbox.
--I have tried updating my CWM install version to 5.x.
--I have attempted switching the OSes of the two handsets; both have had the same issue with Android but neither have SoD'd with Windows Mobile.
Just about the only thing I haven't tried was switching the the cLK bootloader instead of MagLDR; my logic for not doing so is that I do keep an archive of all the old versions of the ROMs I've installed so that, in cases like these, I could try some older known-stable-to-me releases, and all the ones I've downloaded were for MAG. Additionally, none of the other threads I read indicated that the seemingly mature MAG platform was found to be the cause of anyone else's issues; all the other threads seemed to relate to either titanium backup restoring something in an extremely wonky manner, or an unstable/incompatible release of the baseband firmware.
The only other thing I could think of that could cause the issue that started roughly around the time that this problem started was my use of LBE Privacy Guard. I'm hesitant to blame LBE for the following reasons:
1.) LBE has been perfectly stable on my Incredible 2.
2.) LBE hasn't been blamed for any of the other SoD issues discussed in these threads.
3.) The Google Play page for LBE indicates no such issues reported in either the dev writeup or the first five pages of reviews.
4.) The SoDs don't seem to coordinate with the times that LBE blocks things.
5.) Uninstalling didn't make the issue go away.
However, given the nature of LBE and the kind of low-level access it gets to the system, I felt it worth mentioning.
Thanks for reading my lengthy plight; any assistance (including thread links if I missed a thread in my searches) would be greatly appreciated. In the meantime, I'm going to give Task29 and installing CLK a try.
Joey

Okay, after reading your question/issue thoroughly, it seems that you have tried almost everything but to no avail.
First thing I noticed was, " I started experiencing random restarts, sleep death, and charge death"
This may indicate bent battery pins, or just a faulty battery.
(Have you tried a different battery? Checked the pins?)
Have you tried going to complete stock and using your phone normally? If yes, did you experience any restarting, sleep death, charge death or any kind of issues? If not, do so.
Have you ever had your device stuck while flashing something? radio ? bootloader ? and you had to remove battery?
Have you ever felt that your device is overheating or lagging a lot ?
Have you ever dropped your device ? Had something spilled on it? ( This may seem a weird question, but ... you never know )

Marvlesz said:
Okay, after reading your question/issue thoroughly, it seems that you have tried almost everything but to no avail.
Click to expand...
Click to collapse
I do my best to walk all the beaten paths before I ask for help. If I'm going to ask everyone else to spend their time helping me out, the least I can do is demonstrate that solving the issue is worth my own time.
First thing I noticed was, " I started experiencing random restarts, sleep death, and charge death"
This may indicate bent battery pins, or just a faulty battery.
(Have you tried a different battery? Checked the pins?)
Click to expand...
Click to collapse
I've got five different batteries I rotate regularly. Two do admittedly need replacing, but the batteries all work perfectly in the WinMo handset. Additionally, I've had instances where I've been playing Robo Defense, and while it won't respond to input until it does its reboot, the game still carries on with the screen fully lit. However, the issue doesn't appear to be related to a capacitive touch screen failure, since a known unresponsive screen has ALWAYS been met with an restart, given enough time, and a battery pull ALWAYS returns it to proper working order.
Have you tried going to complete stock and using your phone normally? If yes, did you experience any restarting, sleep death, charge death or any kind of issues? If not, do so.
Click to expand...
Click to collapse
If you're talking stock as in WinMo 6.5, then 'yes' in the sense that the issue first started on the first HD2 (we'll designate it "Alpha"), which was running Android, while the second HD2 ("Bravo") was runing WM. Since I too wondered if it might be a hardware/bootloader/whatever issue, I task29'd both phones and made Alpha run WM and Bravo run Android. Alpha, which would SoD regularly with Android, has never done so with WM. Bravo, which never had an issue with WM, SoD's with Android. Having both phones at my disposal has enabled me to pretty reasonably conclude that it's something to do with Android and rule out a hardware issue.
Have you ever had your device stuck while flashing something? radio ? bootloader ? and you had to remove battery?
Click to expand...
Click to collapse
The closest I had to that was a radio revision whereby the bootloader never got past the 'loading' prompt, but neither that, nor the MagLDR install, nor any of the radio installations I've tried have required a reflash due to a botched installation attempt.
Have you ever felt that your device is overheating or lagging a lot ?
Click to expand...
Click to collapse
If you're a fan of the SyFy Channel series "Warehouse 13", reading this question felt like being asked, "did you smell anything that you'd describe as smelling like fudge?". That being said, I've occasionally noticed it, but it's never seemed to be correlated to a reboot/SoD. Usually graphics intensive apps or GPS navigation will do it, but that's been mostly consistent ever since I owned an iPhone 2G. If you're going for "the CPU is being pegged" as a cause for the SoD, I'll be a bit more vigilant as I use it to see if a heat issue seems to trigger it, but my immediate reaction is "no".
Have you ever dropped your device ? Had something spilled on it? ( This may seem a weird question, but ... you never know )
Click to expand...
Click to collapse
Not weird, perfectly understandable, and I'm pretty good with keeping my gear unsmashed
Hope it helps!
Joey

voyager529 said:
Additionally, I've had instances where I've been playing Robo Defense, and while it won't respond to input until it does its reboot, the game still carries on with the screen fully lit. However, the issue doesn't appear to be related to a capacitive touch screen failure, since a known unresponsive screen has ALWAYS been met with an restart, given enough time, and a battery pull ALWAYS returns it to proper working order.
Click to expand...
Click to collapse
Have you checked your pins? Swapping batteries make them vulnerable.
Also, I have never ever had a non responsive screen. So this may, JUST MAY, have something to do with a hardware related issue.
voyager529 said:
If you're talking stock as in WinMo 6.5, then 'yes' in the sense that the issue first started on the first HD2 (we'll designate it "Alpha"), which was running Android, while the second HD2 ("Bravo") was runing WM. Since I too wondered if it might be a hardware/bootloader/whatever issue, I task29'd both phones and made Alpha run WM and Bravo run Android. Alpha, which would SoD regularly with Android, has never done so with WM. Bravo, which never had an issue with WM, SoD's with Android. Having both phones at my disposal has enabled me to pretty reasonably conclude that it's something to do with Android and rule out a hardware issue.
Click to expand...
Click to collapse
From the redded part, I can understand that the issue started on Alpha, and soon thereafter it had affected Bravo.
This could mean that it is a thing shared between the two devices, a thing you do/use on both devices.
Maybe an sdcard ? Have you tried booting android from sd? have you tried booting android from NAND without an sdcard?
voyager529 said:
If you're a fan of the SyFy Channel series "Warehouse 13", reading this question felt like being asked, "did you smell anything that you'd describe as smelling like fudge?". That being said, I've occasionally noticed it, but it's never seemed to be correlated to a reboot/SoD. Usually graphics intensive apps or GPS navigation will do it, but that's been mostly consistent ever since I owned an iPhone 2G. If you're going for "the CPU is being pegged" as a cause for the SoD, I'll be a bit more vigilant as I use it to see if a heat issue seems to trigger it, but my immediate reaction is "no".
Click to expand...
Click to collapse
lol, okay then, it's not the device overheating.
Let's narrow it down, your both devices started to have charging/screen issues. With a relatively close time from each other.
Now, there is something bugging me. If Bravo was on WinMo, and you said you have had no issues on WinMo whatsoever, how did you know that the it was is experiencing the same issues?
(If your answer is going to be "Because I put android on it" , then the issue probably originated from the way you flash android.)
You also said that: on Winmo, both devices ran fine and on Android both devices had SoD's .
This may mean, the ROM you are/were using is simply malfunctioning. Have you tried various ROMs or it is just one ROM ?
Sorry for being late, awaiting your reply

Have you checked your pins? Swapping batteries make them vulnerable.
Also, I have never ever had a non responsive screen. So this may, JUST MAY, have something to do with a hardware related issue.
Click to expand...
Click to collapse
Ironically, Bravo (the one presently running Android) was warranty replaced less than a month ago due to an actual, legit unresponsive screen. The fact that the pattern is consistently "screen stops responding/SoD/CoD -> hot reboot -> phone resumes working perfectly", and has been on both phones, leads me to put that particular explanation towards the bottom of the pile. Rather selfishly, the supplemental reason to that is that T-Mo isn't going to honor a warranty replacement for an issue that only happens on an operating system that is an unofficial port, so if it is some bizarre hardware issue, it's gonna be mighty expensive to get the phone swapped.
This could mean that it is a thing shared between the two devices, a thing you do/use on both devices.
Click to expand...
Click to collapse
I have a thought about that that I'll get to in a moment...
Have you tried booting android from sd?
Click to expand...
Click to collapse
No. good catch =)
have you tried booting android from NAND without an sdcard?
Click to expand...
Click to collapse
I always use the NAND methods, but data is a bit hard to store without an SD card. You have inspired me to do a MicroSD shuffle though. I'll give that a try.
Now, there is something bugging me. If Bravo was on WinMo, and you said you have had no issues on WinMo whatsoever, how did you know that the it was is experiencing the same issues?
(If your answer is going to be "Because I put android on it" , then the issue probably originated from the way you flash android.)
Click to expand...
Click to collapse
That is, in fact, the answer lol. Originally, Alpha ran Android and Bravo ran WinMo. This problem started, so I switched them around: Bravo was configured to run Android, and Alpha became the WinMo phone. Alpha, which would SoD with Android, has not done so in the weeks since it became the WinMo running handset. Bravo, now sporting Googleware, exhibited the same issues.
To answer your last question regarding whether it was the ROM, I tried the ICS ROM with stock kernel, Dormanix's kernel, Typhoon CyanogenMod (the most reliable in my experience), and HyperDroid. All of these ROMs did the same thing after the first day or two, but hadn't done so in the past: I used both the latest release and older releases that I've used and am 100% certain have worked for me, on my hardware, without fail. As such, this is starting to ratchet back to being a PEBKAC/ID10T issue, but I was never able to pinpoint anything specifically that would earn me a dunce cap. This morning though, I had a breakthrough...
Yesterday, I decided to ditch MAGLDR and opt for CLK instead. I must admit that I do greatly prefer MagLDR, but I was determined to try as many things as possible to get to the bottom of this. I Task29'd, got CLK in along with CWM Recovery, Flashed the ROM again, and started restoring apps from the Google Play Store. No reboots at this point, but then again, most flashes have worked wonderfully the first day. As an aside, I'm torn: I do like the greatly decreased boot time and increased internal storage availability, but MagLDR was much simpler to work with for frequent flashing chores. Oh well.
The stock lock screen gives me a camera launching option by dragging the unlock icon to the left. Being left handed, on more than one occasion I've ended up getting myself to the camera by accident because the side of my palm triggered the multitouch. As such, I did a little experiment. Using ROM Toolbox, I 'froze' the camera app; I never use it intentionally anyway. After doing so, I was curious as to how the lock screen would react. Behold! I finally found a way to consistently trigger a restart! This got me thinking two things:
1.) As much as I like taking out things like the stock news/weather/twitter apps that I never, EVER use, maybe one of those were being randomly restarted (as Android apps tend to do), and instead of giving up on starting the app, my phone instead decided to divide by zero.
2.) The utility of Advanced Task Killer and its ilk have been hotly debated in Android forums. Personally, I find ATK to be extremely useful and love its functionality. As such, it's among the first things I install. Hence, I wonder if, for some bizarre reason, ATK is either killing the wrong task, or its presence is wreaking havoc.
Thus, I have foregone MagLDR, foregone ATK, and foregone pulling out stuff in ROMs I don't want. Also, I bought the GOTO lockscreen to help me get rid of the camera launching problem. So far, my system uptime is 6 hours, 14 minutes
Joey

voyager529 said:
The stock lock screen gives me a camera launching option by dragging the unlock icon to the left. Being left handed, on more than one occasion I've ended up getting myself to the camera by accident because the side of my palm triggered the multitouch. As such, I did a little experiment. Using ROM Toolbox, I 'froze' the camera app; I never use it intentionally anyway. After doing so, I was curious as to how the lock screen would react. Behold! I finally found a way to consistently trigger a restart! This got me thinking two things:
1.) As much as I like taking out things like the stock news/weather/twitter apps that I never, EVER use, maybe one of those were being randomly restarted (as Android apps tend to do), and instead of giving up on starting the app, my phone instead decided to divide by zero.
2.) The utility of Advanced Task Killer and its ilk have been hotly debated in Android forums. Personally, I find ATK to be extremely useful and love its functionality. As such, it's among the first things I install. Hence, I wonder if, for some bizarre reason, ATK is either killing the wrong task, or its presence is wreaking havoc.
Click to expand...
Click to collapse
lmao !! xD
But that is weird. Why would your phone reboot when the app is frozen ? When you freeze an app, it disappears from the app launcher, but being available on the lockscreen may be the cause.
I don't think it's ATK, since I was on the SD versions of Android, I used to use ATK. And never had a problem. On the other hand, I did notice some random reboots on ICS after freezing some system apps with Titanium Backup.
That said, these reboots shouldn't occur when on typhoon, Hyperdroid or any non-ICS ROM, should they ?
I'm still confused about this "Originally, Alpha ran Android and Bravo ran WinMo. This problem started"
There is no way in hell, two separate devices, would face the same issue without any relation.
And, forgive me but, if the problem only occurred on Alpha, why did you put Android on Bravo while it was working fine? (Again, sorry, but I need an answer for this )

Update: The phone froze twice yesterday, but has been fine since...wait, literally just rebooted as I was typing this after I hit the 'home' key.
I'm thinking that at some point early next week, I'll try task29ing again and put typhoon on there with no task killer and no alternate launcher and see if I get anywhere.
To answer your question, the problem started on Alpha. As a desktop computer tech, when a desktop has issues like this, it tends to be faulty RAM. Since phones don't have user-swappable DIMMs, I wanted to rule out a hardware issue. Alpha has been running WinMo 6.5 flawlessly ever since, which leads me to believe that it is, indeed, a software issue of some kind.
Joey

voyager529 said:
Update: The phone froze twice yesterday, but has been fine since...wait, literally just rebooted as I was typing this after I hit the 'home' key.
I'm thinking that at some point early next week, I'll try task29ing again and put typhoon on there with no task killer and no alternate launcher and see if I get anywhere.
To answer your question, the problem started on Alpha. As a desktop computer tech, when a desktop has issues like this, it tends to be faulty RAM. Since phones don't have user-swappable DIMMs, I wanted to rule out a hardware issue. Alpha has been running WinMo 6.5 flawlessly ever since, which leads me to believe that it is, indeed, a software issue of some kind.
Joey
Click to expand...
Click to collapse
I don't know if it was just me not reading this whole thing properly (which it probably was, given the amount of information you're providing) but you never seemed to have actually answered the questions about bent battery pins. You mentioned that you are often swapping batteries which makes the battery pins vulnerable to being unintentionally bent out of shape, and they may not be making contact with the battery properly. I have no clue as to how this would really help you (maybe the reboots, not the screen issue), but it wouldn't do any harm to check it out
---------- Post added at 02:54 PM ---------- Previous post was at 02:51 PM ----------
Marvlesz said:
And, forgive me but, if the problem only occurred on Alpha, why did you put Android on Bravo while it was working fine? (Again, sorry, but I need an answer for this )
Click to expand...
Click to collapse
Didn't see this earlier, but surely the question is 'why would you leave the HD2 on the world's worst OS?'

I'm disinclined to believe it's the battery pins for the following reasons:
1.) in certain cases, the screen is unresponsive, but the send/end buttons light up, indicating that power is indeed flowing.
2.) in certain cases, I've had the phone do a 'hot restart' (i.e. not going through the bootloader, just showing the boot animation) mid phone call or during other kinds of use. If it was a momentary disconnect, wouldn't it be doing a complete, cold restart?
As for why I'm using Windows Mobile, two reasons:
1.) Android has been giving me issues lately, as this thread clearly illustrates. For all the crap Windows Mobile 6.5 gets, it's been pretty stable, ALWAYS rings, is significantly less demanding on battery life.
2.) Its killer feature for me is that it enables text messaging through Exchange/Outlook 2010, something no other mobile OS presently provides. Additionally, it does all of the core phone functions I use (calls, texting, tethering, web browsing with Opera Mobile, Facebook notifications/caller ID sync, USB mass storage, video/music playback, Swype input, etc.). It might not have 100,000,000,000,000 apps, but the Sencity flavor of EnergyROM is extremely reliable.
Joey

voyager529 said:
If you're going for "the CPU is being pegged" as a cause for the SoD, I'll be a bit more vigilant as I use it to see if a heat issue seems to trigger it, but my immediate reaction is "no".
Click to expand...
Click to collapse
Even if you can't feel it overheating, try putting it in a cool place for some time until you can feel that the aluminium back cover is cold to touch, then do something which would normally cause a hot reboot or any other issue. An open window with a slight breeze is normally good enough to cool the phone down (so long as it isn't too sunny or hot obviously).
I guess you're right about WinMo being the most stable OS (although from what I've heard WP7 is very good as well) but I just couldn't live with it. Even if I started experiencing large issues I would do everything in my power to not use that OS again! Used it the other day on my friend's HD2 which he now keeps purely as an alarm clock and it's ghastly, I found it painful to use again.

voyager529 said:
I'm disinclined to believe it's the battery pins for the following reasons:
Click to expand...
Click to collapse
Will checking the battery pins trigger a bomb ? Why don't you just CHECK THE PINS to eliminate all the doubt. Instead of the assumptions you keep making !
And do what Nigel has said, and report back.

Marvlesz said:
Will checking the battery pins trigger a bomb ? Why don't you just CHECK THE PINS to eliminate all the doubt. Instead of the assumptions you keep making !
And do what Nigel has said, and report back.
Click to expand...
Click to collapse
I apologize for my earlier lack of clarity.
I did check the pins for any obvious bending or lack of pressure, and they all appeared to be correctly shaped and pressured. As a result, I'm hesitant to blame it on the pins' shape and pressure at a micro level because of the reasons below - if the pins are bent in such a manner that it's undetectable by me personally but causing the problems in functionality, I wouldn't expect it to happen mid-call or mid-game.
In the none-too-distant future, I do intend on doing another task29 and going back to MagLDR and trying a previously untried ROM. Also, I have ordered new batteries, in the event that it's the physical batteries themselves.
I'll report back with what happens, and again, than you so much for all of your help.
Joey

voyager529 said:
I apologize for my earlier lack of clarity.
I did check the pins for any obvious bending or lack of pressure, and they all appeared to be correctly shaped and pressured. As a result, I'm hesitant to blame it on the pins' shape and pressure at a micro level because of the reasons below - if the pins are bent in such a manner that it's undetectable by me personally but causing the problems in functionality, I wouldn't expect it to happen mid-call or mid-game.
In the none-too-distant future, I do intend on doing another task29 and going back to MagLDR and trying a previously untried ROM. Also, I have ordered new batteries, in the event that it's the physical batteries themselves.
I'll report back with what happens, and again, than you so much for all of your help.
Joey
Click to expand...
Click to collapse
Ah, OK thanks for clearing that up (I, like Marvlesz, thought you simply were refusing to check the battery pins for some odd reason). Did you try the fridge trick? I've read in many places that it works for some people, maybe it could help you too (although don't leave it in there for too long; I'm no expert but I would assume phones aren't designed for that ) and report back.

Just thought I'd follow up with everyone...
On April 22, I task29'd, MagLDR'd, and installed HyperDroid-CM7-Observant-Opossum -v5.9.0. Since then, my phone has been working properly.
Thus, I am chalking the whole ordeal up to one of three things:
1.) an issue with a backup of some kind.
2.) an issue with the internal memory that I managed to 'partition around' when I installed MagLDR again.
3.) an issue with ICS/kernel compatibility that was unique to my phones for some odd reason.
Regardless, for the past ten days, the only reason I've had to reboot the phone was due to a dead battery. Thank you everyone who watched this thread and helped me with my issue. I am greatly appreciative of your willingness and patience.
Joey