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Well I have had the I Mate PDA2K for 7 months now and it is giving up on me, the speaker has blown and I can not understand anyone. I loved the phone with the exception of its bluetooth quality with a headset.
Is the JasJar's bluetooth with a headset good?
I waited to buy the PDA2k until I saw some good news about it and after I got it the Bluetooth problems began to surface.
I also did not like the quality of work put into the PDA2K and now with the speaker going out it just sux's, I really do not want to spend more money on the jasjar if it's like the pad2k.
warranty
Dude, if u bought your pda2k new, u should get it repaired as 7 months is well within the warranty, if u bought it second hand, well then tough luck...
if it is still under warranty, i will ask for it to be repaired if i were u...
Greetings
Nabil H
Hi I've been reading a lot of horror stories about screen alignment issues, faulty keyboards and A2DP not being up to par. As I use the screen a lot [obviously]! and A2DP as well. I was wondering if these issues have been addressed in the latest ROM updates or batches.
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As I will be purchasing this device [probably the dopod 838pro] out of my country [ehem we still don't even have the dopod 838 here officially, I live in the Philipines] I am sure that warranty and service would be a PITA if ever I get a lemon or a unit with the buggy screen and/or keyboard and/or A2DP, I'd probably have to send it over to Singapore [which handles dopod here in Asia, well the English versions atleast] and that would really suck big time. I saw a fix to the screen alignment issue but it required opening up and doing some slight mods to the unit which void the warranty and honestly I don't think I can do the mod. So Hermes users do you think it's safe to buy a Hermes now or should I wait a little longer...
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I'll be off to HKG this Friday [10/20/2006] and any info/advice/help will be appreciated. Greetings from Manila, Philippines
Good luck in finding one as they are out of stock everywhere. I do find a shop in Wanchai computer mall that still has some stocks last week but they are selling with a HK$500 premium.
does this mean the issues have been resolved? I always visit WCC... I actually lurk in that place for hours hehehe I usually buy from MASTER OA. I think I've bought 2 to 3 pda's from them already.
The real problem IS: doeas HARDWARE hermes issues have been resolved?
Software shoud be always be resolved in ROM releases...
HTC NEVER admitted OFFICIALLY to have hardware problem, so they couldn't say "It is solved!"
From internet knowledge we don't have real hardware modification related to different serial numbers (they means only year, week, number of unit built
HTC642100, as an example, could be assembled now)
One thing is accomplished: THE CUSTOMER SERVICE IS AWFUL IN MOST COUNTRIES!
sergiopi said:
The real problem IS: doeas HARDWARE hermes issues have been resolved?
Software shoud be always be resolved in ROM releases...
HTC NEVER admitted OFFICIALLY to have hardware problem, so they couldn't say "It is solved!"
Click to expand...
Click to collapse
Sergio, have you actually phoned HTC? I know you have and they admitted the fault, didn't they? This fault does not affect all HTC devices, so as a businessman would you post a press release stating that there is an issue which is obviously down to poor QA but does not affect all devices? All that would happen is that everyone would send them back. No business is going to do that, but to state that HTC are not officially recognising the issue is also a bit misleading.
HTC are wholly wrong with this, but I feel too that people have tended to look for support from here rather than speak to HTC direct.
well I guess I will have to 'pass' on the Hermes for the meantime. Pity it really seems like a great device [specs wise] I might go unconverged though... thinking of getting a Smartphone maybe the SGH-i607 from Samsung [WM of course] and a PPC [maybe the iPAQ with 1Gb on board storage memory, that way I could still use my 4Gb SD card] I was thinking of getting an FS t830 but it seems it's difficult to get outside of Europe... The palm Treo 750v is miniSD which is a bummer... wish they kept it SD So for now I guess I am stuck with my Universal and my trusty Nokia 3100 hehehe.
bydandie said:
HTC are wholly wrong with this, but I feel too that people have tended to look for support from here rather than speak to HTC direct.
Click to expand...
Click to collapse
well the problem is HTC or it's subsidiaries like dopod don't have a presence in all territories [case in point the Philippines, AFAIK they only have a distributor here and they aren't really pushing dopod products, we don't even have the smartphones like the 577W or 595 or even the 838 yet... we do have the 818pro and dopod900] so having to talk to dopod asia [singapore and potentially having to ship your device there] is really troublesome ah the pains of living in a 3rd world country... but I digress. Maybe the next generation of the HERMES will be better built.
check http://forum.palmislife.com/viewthread.php?tid=69825&highlight=
Pards,
I think the Dopod 838pro with HT636XXX or higher is safe now....I just got it last month, but gave it to my daughter.
I bought the Tmo Vario II last week HT634XXX and got SA after 3 days on my pocket. I will return it back on Staurday (Im now in Bangkok).
I am thinking of getting another Dopod 838pro or XDA trion after returning the Vario II, or get back on my Universal...
SA is the only hardware issue these days. HTC will repair this if it happens.
A2DP isn't the greatest with the current ROM offerings. Only a few A2DP headsets are known to work w/o skipping:
I-Tech S35/R35 clips. There have been fidelity issues raised
Nokia HS-12W. A good setup marred by somewhat limited range (3-4 meters).
Actually saw the mod already but I don't think I have the skills do it on my own. Maybe I will check out a unit when I'm at the shops... hope I am not too tempted...
I bought my 838Pro last week and it has the following issues:
1. BB Connect will not reconnect after a signal lost. Only way to reconnect is to do a soft reset.
2. BT headphone not working. I can only heard the ringtone and cannot talk and also cannot listen to the music.
3. I have all my songs in the memory card and the MP3 player doesn't seems to be able to find them. However, they appears when I used the file manager and not the MP3 player.
4. Frequently hanged. 1 to 2 reset per day.
5. BT icon is missing and I cannot find it anyway.
I used a O2 Trion for 1 month, there is No any hardware issue like screen issue, but when use ADAP with SE HBH-DS970, it stop at every minute.
And the wifi recieving signal is very very poor.
bydandie said:
Sergio, have you actually phoned HTC? I know you have and they admitted the fault, didn't they? This fault does not affect all HTC devices, so as a businessman would you post a press release stating that there is an issue which is obviously down to poor QA but does not affect all devices? All that would happen is that everyone would send them back. No business is going to do that, but to state that HTC are not officially recognising the issue is also a bit misleading.
HTC are wholly wrong with this, but I feel too that people have tended to look for support from here rather than speak to HTC direct.
Click to expand...
Click to collapse
I talk with HTC, and they ADMIT "is a well known hardware fault", but only by voice (have you read the legal stuff below their messages? Funny, they have Homer simpson as consultant?).
Called, they gave me a number, where to pay just to have a second number, were to BRING (yes old way, bus or taxi, or car, no UPS in HTC world) my phone has to be sent to.. to the first number called! Courtesy phone? NONE Estimated time? At least 15 working days (and call HTC service but is the same dangaard italyservice, famous in many italan forums, but not for his quality )
AS A businessman I learned since Ralph Nader a Lesson: if you have a clear Hardware problem in a new device say it LOUD, BUT when you have the solution and the service to apply it
I am sure they are good businessmen (in the old economy world) and they officially stay quiet, because they patched, but NOT solved the problem.
Will be so easy to publish a note with pictures with the OLD clip and the new one, the OLD chassis and the new one, they are fixing for free EVERY device, because all devices sold have less than one year of life!
The real problem, I believe, is that they DON'T have a real support network and if only 50% of the HTC's Hermes sold will be sent back... they have to shut down the support network!
The second problem is that they are Digital immigrants and they don't understand digital native rules and language. Post on the web site something official, start an interaction about service.
I worked with one of the biggest car manufaturer in europe: the customer service received a lot of e-mail from a swedish man that had the car (and was a real expensive one) completely burned by an electrical problem during the night, having also the house destroyed. Nobody want to speak to him, having in mind how angry he could be, asking for money... and so on.
We answered to the e mail, gently and he said: "I have to fix my house, everithing was paid from insurance company, but do you want to bring the car in your factory to understand why this happened? I need to re-build the garage and the car is in the middle!"
We sent someone to take care of the car and he ordered a new one (other model, same company) after two weeks!
They can chose to loose money on this business or try to understand the language!
ctohang said:
I used a O2 Trion for 1 month, there is No any hardware issue like screen issue, but when use ADAP with SE HBH-DS970, it stop at every minute.
And the wifi recieving signal is very very poor.
Click to expand...
Click to collapse
I was trying to use my DS970 with it also. It paired up ok but can only play the ringing tone. No music can be transmitted through and certainly cannot talk through it.
It work perfectly with the P990i though...
Ok now I'm really confused just read a couple of reviews singing praises for this device... and yet there are also a lot of complaints.
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To those using BT [A2DP especially] has anyone tried using a Motorola HT820 with it? I have this headset and wouldn't want to have to buy a new headset if ever I do get this device.
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What is the price of the 838pro in HKG?
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Also this is microSD right what is the highest capacity microSD card and price in HKG? [Just in case I get one I have to factor in the memory card costs as well]
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I'm off to HKG tomorrow so any info would be appreciated hehehe. Thanks in advance
bnycastro said:
Ok now I'm really confused just read a couple of reviews singing praises for this device... and yet there are also a lot of complaints.
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To those using BT [A2DP especially] has anyone tried using a Motorola HT820 with it? I have this headset and wouldn't want to have to buy a new headset if ever I do get this device.
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What is the price of the 838pro in HKG?
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Also this is microSD right what is the highest capacity microSD card and price in HKG? [Just in case I get one I have to factor in the memory card costs as well]
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I'm off to HKG tomorrow so any info would be appreciated hehehe. Thanks in advance
Click to expand...
Click to collapse
I have not tried HT820 but I tried all the stereo BT headphones already and have trouble with all with the 838Pro.
Price for the 838Pro ran from about HK$6,100 to 6,600, depending whether you can find one or not. You can also buy directly from the carrier but I think CSL is out of stocks. There are some in "3" shop but stock again, is very limited. If you want to have Blackberry Connect installed however, you will have to buy it from "3". I know for a fact that "3" specially requested BB Connect to be installed in their machines. You will not find BB Connect on any other place.
The max capacity for Micro SD I think is 2GB. Not sure about the price but if you go to WCC the price should be all listed out and they are usually within a few tens of HK dollar.
Thank you for the info veej. Will keep those in mind when lurking around HKG.
I have owned a Dopod 838 Pro, ht631, and now I own an Orange m3100, ht632, and NEITHER have had any screen problems or any other problems. BTW, Dopod IS releasing the 838 Pro in the Philippines very soon, so you will be able to get the unit with local warranty. They say it should be priced around 48k pesos. I have Motorola ht820 headphones and they work great after I applied the firmware patch found here:
...those of you that see any HT820 with designation SYN948A, SYN948B or SYN948C printed inside the headset band, you probably have this problem. Well, there is a FIX:
http://forum.xda-developers.com/showthread.php?t=276406&highlight=ht820
Thanks for the info drummer. I did hear something similar they [distributor] moved the release from Oct to Nov, 48K PhP huh not bad really for the specs [although it would be definitely cheaper in HKG or Taiwan]. Hmmm I didn't bring my HT820s to work today I will check if it requires the patch you mentioned I get some skipping sometimes with my Universal.
Gotta love it. Out of no where ... the earpiece stopped working on my phone.... calls work via speakerphone, but can't hear a thing thru the handset WTF!
duprade said:
Gotta love it. Out of no where ... the earpiece stopped working on my phone.... calls work via speakerphone, but can't hear a thing thru the handset WTF!
Click to expand...
Click to collapse
that happened to mee!!!!!! if you have warranty tthen i'd send the phone in cause speaker phone gets annoying especially when people are listening to your conversations.
If you know how to open phones and work phones, somehow get a blackjack earphone speaker its the same for the wing. thats what im doing since i dont have warranty =(
I'm on my like 3rd Wing right now. The last time, the touchscreen stopped responding... and I can't remember why I had to get it exchanged the first time.
With some very heavy persuasive skills, I went to the TMO store today, and got them to instore exchange my phone... and the receipt I had from the last exchange was 8/30/07... which is past their whole 14 days exchange/return policy. w00t! haha
well done, hope the new one works good for you
Have you found said blackjack speaker? I need one of these as well. What the frick is up with the speakers on these phones?
wow, I am beginning to hate HTC more and more, too many effing problems...
little history.. My buddy has had this for a few months at his house. One of his cousins purchased it and he had to leave to vietnam before he got the device in the mail. So basically he inherited a new toy. he took it out of the box and had tried to set it up but was stuck on the touch screen alignment screen for about half and hour. He tried a few weeks later and was still stuck and decieded to put it away. Few months later I picked up my htc sprint touch phone, showed it off to him and he brings me the x7501 and tells me its junk. I could try to unlock it or he would split the money to sell it if it was junk. I plugged it in let it fully charge and to my surprise I was past the alignment screen and it was running normal.
Now my problem is I would like to keep it but my touch does everything that I need. The screen is nice but too big for me too carry and enjoy. I would love it just as a unit to keep in my car for gps but I dont know if I can unlock it and use it on a sprint network? Anyone know this or not?
Only used for a few hour works great, pratically brand new box is a little beat up from him storing it in his closet. Has a 4gb minicard that I will include. hit me up at soal79(at)hotmail.com if interested or have questions. From what I see brand new they go for 900 so i think this is a fair price. I wish i could keep it but money is tight and my wife already thinks in spend too much time playing with my touch. thanks.
can not use on the sprint network, the x7501 is GSM phone, sprint is CDMA.
Post pics please.
Got one three weeks ago, new, for 700
Sold it yet?
Maybe try ebay? They seem to be going for around 690 reliably. You might be better off selling the sdhc in a seperate sale. ??? Or maybe bill it in the title of the listing.
I agree with the last post, if there's visible damage, you'll want to post actual pics or you'll get pestered for them.
Even if you don't use it as a phone, it is more of a WM6 UMPC/PDA. The GPS is great with software that doesn't need an "always on" connection, like iGuidance. Surfing is great. I haven't used my (admittedly rather old) laptop since I got mine.
I am curious if you sold it. I am trying to get friends interested in the model.
Hi I am using a Nexus 4 and when I plug in my headphones, I can only hear the sound sometimes. Sometimes it comes out the speaker for like a second and other times, there is no sound from the speakers or the headphones. If I move the headphone plug the music stops as if the device detected the headphones coming off. I have tried with 2 pairs of earphones and 2 pairs of headphones. Has anyone else had this problem? What can I do about it.
Thanks for your help.
Sent from my Nexus 4 using xda app-developers app
Same here. Worse and worse since a month.
I've read a lot of things about that... some have put some air from a can because of some lint and they managed to have headphones working again. You could try that.
I was about to phone to google in about a week to see if the nexus 4 can be replaced for that reason (it's not software related, i have tried differents roms and different music apps) (and i've tried a lot of different headphones... anyway, "before" it worked so i don't know, the nexus 4 fails to detect the headphone properly)
Right now you could use an app called SoundAbout and force the sound to use the headphone... but it doesn't work that well, if i move my nexus 4 the music player stops playing, so it isn't that useful.
Does the actual connector socket wobble a little? Mine does and it gives me audio issues. I think I'm going to have to RMA my 211k
Yes i think i can say that it moves a little bit. I remind of someone who said he had opened the nexus 4 to fix the headphone jack but i am unable to find where i read that neither if it was really a nexus 4, anyway at the the time and now i don t want to open it... please tell us if google accept to rma for that if you tell them before me, i wont be in canada before next week
Now I have no sound from my headphones and the phone won't detect them either. I'm gonna send it in to Google. It doesn't look like it will fix itself over time. Its getting worse and worse.
Sent from my Nexus 4 using xda app-developers app
Even if you force the output to headphone using the app SoundAbout?
Anyway even with SoundAbout it is annoying i will call google too, tell us what google tell you when you call i am afraid they say we have destroyed the headphone jack...
I will call Google in about a week (once school is finished in Canada). They should replace it if you still have warranty. Did you root your phone?
Sent from my Nexus 4 using xda app-developers app
So I called google (me and my poor english when i speak).
I went back to stock before calling and relocked the bootloader ( http://hippowise.com/revert-stock/ )
But the google representative only asked me to do a factory reset in order to see if this would solve the problem. I haven't said that i just got back to stock and no it doesn't work. I would'nt have told that i had rooted it and had a custom rom. Anyway even with stock rom it doesn't work.
So my case will be reviewed by another person but he told me that there will be a replacement, i will receive an email with the process (i guess the usual process... pre-authorize a payment, they send me a new one, then i ship them the one that isn't working properly).
So that's it... no miracle... it will have to be replaced
I have received mine. Sadly, as we are canadian, it is the canadian one (booklet in french), probably same batch than the one that wasn't working. Hope it will be ok
Are you guys talking about a 302K batch of phones or a 301K here?
Yuvin said:
Are you guys talking about a 302K batch of phones or a 301K here?
Click to expand...
Click to collapse
They sent me a 301k, same one i ordered in january 2013.
delatour said:
They sent me a 301k, same one i ordered in january 2013.
Click to expand...
Click to collapse
Hm, I've also gotten numerous 301k devices (RMAs) but they don't have any of the headphone issues. Probably just a one-off thing for you guys.
more the same
My phone thinks that headphones are always plugged in. I tried blowing out the headphone jack, checking jack for lint (none), and have had no success. I cant RMA it because I was impatient and bought it from an ebay scalper as soon as it was released. So... I ordered a new headphone jack from Hong Kong. It should be here in about a week now. (Wish me luck!)
I imagine that mine is broken from wear and tear. I use headsets a lot at the gym, and other places. Probably 40 plug and unplugs a week for the life of the phone... The soundabout app works for the most part, but I still have issues with music starting to play or pause when headphones are not even plugged in. Most annoying being when it decides to pause on bluetooth in the car... I really hope the replacement jack solves my issues.
I use my nexus4 essentially as a mp3 player so i think i might have given a hard time to the headphone jack... i am now really taking care of it. I understand your frustration, i have thought about bluetooth but there is really something wrong if the player pauses... with bluetooth enabled... in the end, even soundabout wasnt working properly. Luckily google rma is great otherwise it would have been my last lg phone... i cant understand that we are able to abuse a headphone jack and there was no lint in the headphone jack.
My case has a little sealable flap over the headphone jack and charging jack that keeps lint out.
Yeah, I think mine doesn't work because of wear and tear too. Its been unplugged violently a couple of times when it fell out of my pocket. I gonna call Google this week. I have tried factory resetting but it still doesn't work. Do they send you a replacement before you send your phone in?
Sent from my Nexus 4 using xda app-developers app
Jets555 said:
Yeah, I think mine doesn't work because of wear and tear too. Its been unplugged violently a couple of times when it fell out of my pocket. I gonna call Google this week. I have tried factory resetting but it still doesn't work. Do they send you a replacement before you send your phone in?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I phoned them.
I explained them what happened (i unrooted it and locked bootloader just in case they would check i have a custom rom)
He asked me to perform a factory reset.
He told he will send my case to someone who will send me an email with instructions
A few hours later i received an email with a special link to buy the n4 again but it won t be really charged if you send your n4 in the next three weeks.
Then you receive an email telling they will send you another n4
In this email you can print a ups stamp that you will put on the package so it is free shipping to send back the other (lg repair center in toronto)
Then i received the new n4 then i put the old one in the package and used the ups Web site to schedule a free picking at home.
Honestly google gave a great customer support .
Thanks bro. I will call them
Sent from my Nexus 4 using xda app-developers app
delatour said:
I phoned them.
I explained them what happened (i unrooted it and locked bootloader just in case they would check i have a custom rom)
He asked me to perform a factory reset.
He told he will send my case to someone who will send me an email with instructions
A few hours later i received an email with a special link to buy the n4 again but it won t be really charged if you send your n4 in the next three weeks.
Then you receive an email telling they will send you another n4
In this email you can print a ups stamp that you will put on the package so it is free shipping to send back the other (lg repair center in toronto)
Then i received the new n4 then i put the old one in the package and used the ups Web site to schedule a free picking at home.
Honestly google gave a great customer support .
Click to expand...
Click to collapse
For your new device, did you have to pay for shipping given two shipping options? (3-5 days and 1-2days) why are we supposed to pay for shipping if its a "replacement"..
I dont know if i use the exact english word but it isnt like you really pay you only pre authorize google to take the money... because they send you a new one before receiving yours... so if you dont send them your old one they will take the money, they dont want to be screwed
For the shipping i dont know because for canada you cant choose an option, if i were you i would chose the expensive one as in the end you wont pay...