Database Users

IMAP Accounts Not Downloading EMail, e.g. Gmail

Hi guys
I have a HD2 with the Stock ROM 1.66, all working fine until recently, where both my Gmail accounts are blank, every folder is empty, Send/Receive runs, Connecting > Logging on > looking for Changes > Updating Folders > Disconnecting.
No email is downloaded, Ive tried removing accounts and re-adding, checking the deletion and day threshold settings, and its still not download any at all.
The only thing ive done recently is installed SPB keyboard which ive removed, and the Excalibur Android Loader app, which is also now removed. I also changed a registry setting under HTC Album to ignore the .thumbnails folder, but nothing else.
Help!!
My Outlook sync probably works fine, but because i dont have a valid SSL cert on exchange yet, i cant test with that.
Thanks

Does your email account work fine via webmail?

works fine via webmail.
Okay ive found the problem after hours of investigation, the date was set to 2011 for some reason, so it was connecting and seeing no emails for that date!!!
Thanks

flashy said:
works fine via webmail.
Okay ive found the problem after hours of investigation, the date was set to 2011 for some reason, so it was connecting and seeing no emails for that date!!!
Thanks
Click to expand...
Click to collapse
I'm having the same issue. It checks email and comes back with the current time as the refresh time, but doesn't show any new emails. I have found a trick that if I go into the settings for that mail account and just click through them without changing anything, it will receive the current mail. Unfortunately I have to do that every time I want mail from that IMAP email. The unfortunate side effect is that it also resets default settings for emial size and frequency.
Where was the date field that you are talking about above?
I just went to my phone's date/time setting and it was set to automatic from server. I toggled it to manual and back to automatic. Now it's receiving emails again. That may have fixed it. I'm a little skeptical as I have done little things here and there which will may it update and retrieve email once, but it never seems to work on its own without my tinkering with it. We'll see. If it is still working tomorrow, I'll report back here to let everyone know.

So I tried it again this morning and it isn't working again. So that wasn't it. Also, one correction to my last post ... my IMAP isn't empty it just won't receive new mail. I hit refresh and the sync symbol spins and then shows the current time as if refreshed but no new email pop in. It also does this so fast that it cannot possibly be logging in and checking before it returns with no mail. Still frustrated. Let me know if anyone figures this out.
PS - as additional info, I own my own domain and email hosting through Rackspace. Since my wife has the same setup (Domain and sakes rackspace account) I added her email to my phone and it works fine (tried over several days). So now I'm really baffled.

Solved! Android 2.2 stopped receiving emails (T-Mobile)
Solved! Android 2.2 stopped receiving emails (T-Mobile)
Ok, I have spent countless hours researching and troubleshooting this and I think I have the solution. Apparently, Android's native email software has difficulty with certain things, "Flagged" emails being one of them. I.E. those emails you flag different colors to follow up on later.
I have tried everything I could find on the issue and this seems to be what worked for me.
Background (Just in case this helps you):
Phone: T-Mobile HTC HD2 running Android 2.2 NAND
Issue: Email worked fine on multiple accounts for over a year on this phone, then one day one of my personal IMAP account stopped receiving emails. Gmail and my Exchange accounts still worked fine. However, my IMAP account would say it is "Syncing/Refreshing Messages" and come back with the current time stamp, but would not pull in any of the new messages. My only work around until now was to run through the email account setup for Incoming mail server, Outgoing (SMTP) mail server, etc. Then it would work, but only once. If I wanted my new mail again, I would have to repeat that process. About a day or so before I began having issues, I had flagged several emails for future follow-up. I read a post that mentioned that in passing so I tried it. I went into Outlook and unfledged all the emails I had flagged.
Solution: Un-flag all emails in your INBOX. Then wait 4-12 hours.
NOTE! At first it didn't work, but after a few hours I started getting my emails and have been getting everything fine since (last 48hours). I guess it takes time to propagate in the system or something.
I hope this helps!

HTC e mail IMAP/POP gingerbread

hi,
I have problems with syncing my pop3/imap mail accounts. It does not automatically sync every hour. I have to do it manually. Sometimes, after 4 hours or so, it might or might not automatically sync.been struggling with it to be honest.
it syncs normally for a few hours then somehow it blocks out and only works by manual syncing .
What I tried:
- Deleteing the accounts and new setup
- fresh installation of ARHD 5.1.7 (with EXT4 script)
of course I haved checked the auto update box. I do not have any problems with manual syncing.
Do you have any ideas on how to get this over with ?
Thank you.
P.S , when i go to settings>accounts&sync>mail account , i have 3 email accounts setup and the sync time is always something like from when i last manually syncd it , unlike with weather and facebook , last sync time changes according to your preferences, but with mail its not.

I think the HTC mail app is FUBAR'd. My problem is with IMAP using their app. When I send something from the phone it's not saved to my 'sent items' folder, and when I delete a message, it comes right back at the next synch.
Not sure if it's an HTC problem or an Android problem, but if they expect to be taken seriously, it really needs to be fixed. I mean, really... email isn't exactly a new technology anymore where it should be confusing to anyone with HTC's or Google's experience and resources.

some peeps at android forums reported this too :
"Did a update to Gingerbread yesterday. I have a few imap accounts synced up with my phone which has been working perfectly.
Since the update, the phone won't check for emails after my off peak times even though its set to check every hour in off peak times. During peak, it does its job fine. Just not off peak.
Gmail is fine also."
as for the imap sent items , i didnt notice that yet (may be cos mainly i read mails lots and dont check what i send)
but for this syncing imap issue , its really serious and i never had it before with froyo.
would appreciate any help.
thx

confirmed issue , gingerbread htc mail off peak does NOT autoupdate
i can confirm this issue after gingerbread update.
i just realized after testing that my issues been related mainly due to not updating in off peak period ! even though its set up to hourly auto updates during the off peaks. really weird.
anyway to get through that ? its very important cos we r loosing a basic functionality of our phones
thx for any help , appreciated.

Hi,
I found I had the same problem with the HTC email app when I upgraded to a Gingerbread ROM (LeeDrOiD).
I was able to resolve the issue by deleting all five of my email accounts then manually adding each account again (three IMAP gmail, two POP hotmail).
Everything has worked since then (although I don't like how the unread count now relates to since you last used the app rather than actual amount of unread messages).
Hope this helps.

Oh, and I'm in the process of contacting HTC as I'm eager to find out exactly how the stock email app schedules its mail retrievals from the server.
I set mine for once a day but would like to know if that time can be set for 8am daily so that I get them in the morning before work.
I'll be sure to update you with any information I find.

cementboy said:
Oh, and I'm in the process of contacting HTC as I'm eager to find out exactly how the stock email app schedules its mail retrievals from the server.
I set mine for once a day but would like to know if that time can be set for 8am daily so that I get them in the morning before work.
I'll be sure to update you with any information I find.
Click to expand...
Click to collapse
cheers mate , would be great to hear HTC's feedback to u , keep us updated.
thx

jus to point out , i installed a froyo based rom , and everything was working , even the hotmail exchange sync (no deleted messege bug).
i started using k9 mail to avoid all those issues mentioned above , as i read that its the best 3rd party mail app.
but can someone show me how to set it to push with yahoo? normally it should push yahoo but for me it doesnt .
and for activesync hotmail, it doesnt connect at all , this is really frustrating , and i contacted HTC about this but they didnt reply !!!!

Bah. HTC gave me a generic reply explaining how to set up auto sync rather than giving any details about how it operates. Never mind.

pfff same here , their reply was nothing meant to be useful !!! generic stuff and not related to the issue! as if its a wifi or 3g connectivity issue , meh

same problem for me ..... after the update(gingerbread) ......

Need go setting ,receive , tick delete on service , and sync folder tick inbox and send, should fix it
Sent from my HTC Desire HD using XDA Premium App

think we will only need an update from HTC for this to be fixed , seen alot of other users complaining to several HTC mail (gingerbread) issues.

Exchange/Active Sync - Stops working ?

All,
I have a new Galaxy S II that is rooted, and has 2.3.5 (XWKI8) installed.
I'm having an odd issue with my work exchange account. So, I set it up using the default email client ... no issue. All works fine, along with contacts and calendar.
Usually by the next day (no specific timeframe has passed, it varies) , my email no longer syncs, and the email client keep popping up a "refreshing" message at the bottom ... constantly. email appears to no longer work.
Next, I delete the account, recreate it , and all works fine again until, the next day when the same symptoms appear.
Next, I deleted the account completely yesterday late day, and went and downloaded a paid version of Enhanced eMail, and set it up. setup perfectly and all worked just fine. Once again, the next day (just before noon today) my email halts updating and enhanced email shows the refreshing icon in the top right ... constantly flashing and trying to update. but no updates.
Any thoughts or suggestions ? Had always worked fine on my previous phone (iPhone 4)
Everything else on the phone works perfectly, but this is beyond frustrating to a guy who get/sends 300+ email a day.
Any help would be appreciated.

I have had a client call our help desk on more than the one occasion with his htc desire. I believe it to be an intermittent android issue that max not necessarily effect all handsets...
sent from t'internet

Hi
I had a similar problem with contact sync. Some contacts just did not sync which resulted in no sync at all.
Exchange ActiveSync is based on https communication. The commands are sent via PUT to the server. If they where above a certain size the server answered with error 413 and sync stopped (no error message on the device, I sniffed the network traffic on the server). Solution was to increase the UploadReadAheadSize in the IIS Metabase on the server running ActiveSync. No problems at all from then on.
For details on doing this on the server see http://technet.microsoft.com/en-us/library/cc737382(WS.10).aspx. (I have set the value to 500000).
br

[Q] Email notification does not always work after KitKat upgrade

Hi guys,
i've updated to KitKat from 4.3 on my Nexus and now i am not receiving new email sound notifications unless i open the app and mark all messages as read. This is my work account (exchange) and the issue is really annoying because my daily email flow is about 100 messages. Most require my attention right away and i have to turn the phone on and off every few minutes to see if new message is there.
i've tried re-adding the account, changed notification sound, updated to 4.4.1 and then to 4.4.2 but the issue is still there.
any suggestions?
device is complete stock.

golden_m said:
Hi guys,
i've updated to KitKat from 4.3 on my Nexus and now i am not receiving new email sound notifications unless i open the app and mark all messages as read. This is my work account (exchange) and the issue is really annoying because my daily email flow is about 100 messages. Most require my attention right away and i have to turn the phone on and off every few minutes to see if new message is there.
i've tried re-adding the account, changed notification sound, updated to 4.4.1 and then to 4.4.2 but the issue is still there.
any suggestions?
device is complete stock.
Click to expand...
Click to collapse
I'm having the same issue here. Did not notice the issue on 4.4 or 4.4.1 but as soon as I updated to stock 4.4.2 the issue showed up. Sometimes the unread email will be there if I open the app but no notification sound or icon. I'm also getting delayed push emails randomly. It seems to work fine for an hour or two then no emails will show up unless I manually pull and I'll get a flood and e-mails will come in normally for a while.

nairb1 said:
I'm having the same issue here. Did not notice the issue on 4.4 or 4.4.1 but as soon as I updated to stock 4.4.2 the issue showed up. Sometimes the unread email will be there if I open the app but no notification sound or icon. I'm also getting delayed push emails randomly. It seems to work fine for an hour or two then no emails will show up unless I manually pull and I'll get a flood and e-mails will come in normally for a while.
Click to expand...
Click to collapse
i am still getting emails pushed, but no notification sounds...

any ideas how to fix this???

I tried wiping my device and flashing the factory image, issues remain.

Something I have noticed is that the second I open the Email application, the messages show up in the list .. of course no notifications.. Another behavior is that when the sync is configured with "Push" it is supposed to be realtime, and before KitKat, it was that way.. I'd get an alert on my phone the next second I received an email.. However, that also seems to be screwed up as well. I was hoping this 4.4.1 or 4.4.2 would resolve the issue but it didn't.

So I contacted google about this yesterday and the first few emails went nowhere. Then they transferred me to a 'specialist', here is their response:
Hello Brian,
Thank you for your response. Not being able to sync your emails through exchange is frustrating. I would be more than happy to assist you in syncing with the Exchange server. Unfortunately, at this time in order to sync with the Exchange server you need to access a third party app through 'Google Play'. In the future there may be updates to the Android OS that may allow for syncing with the Exchange server. Currently, Kitkat is unable to facilitate syncing with the Exchange server.
If you have any further questions, concerns or downloading a third party app does not resolve the issue please feel free to reply to this email or contact us at support.google.com.
Best Regards,
Valerie
The Google Support Team
Click to expand...
Click to collapse

nairb1 said:
I tried wiping my device and flashing the factory image, issues remain.
Click to expand...
Click to collapse
thank you so much! you just saved me time and effort because i was planning to do that myself!

nairb1 said:
So I contacted google about this yesterday and the first few emails went nowhere. Then they transferred me to a 'specialist', here is their response:
Click to expand...
Click to collapse
WOW!
Will they pay for that third party application for us???
I remember how everybody was bashing Apple when their update broke exchange sync. But they fixed it quite fast.
Never thought i will see that approach from Google...
Very sad

anybody was able to fix the issue?

anyone?
still have this annoying issue!

en_m said:
anyone?
still have this annoying issue!
Click to expand...
Click to collapse
Same here.. I really need a fix for this, I keep missing important messages
I think Google tweaked the email client to turn off notifications unless you open the app. If you get the first email, it will make a sound. If you don't open the app and check it, it will stop notifying you of further emails. I'm really not sure what the solution will be to this issue..
This is on my Nexus 5, but I have the same email client that the N4 does.

you can change that in settings :

RolF2 said:
you can change that in settings :
Click to expand...
Click to collapse
That's a Gmail setting, we're referring to the native email app that handles Exchange accounts

For me not
It always works for me

try using the application of your email provider(f.e. if you have a microsoft account use outlook.com app). that is what i do and i don't have any problem anymore. if you like to have all your different accounts in one application i would suggest to find another application. droid mail and k9 mail are quite good as far as i know

megaceso said:
It always works for me
Click to expand...
Click to collapse
It makes an audible beep every time you get a new email in the "Email" app even if you don't open the app every time? Are you on 4.4.2?
ttheodorou said:
try using the application of your email provider(f.e. if you have a microsoft account use outlook.com app). that is what i do and i don't have any problem anymore. if you like to have all your different accounts in one application i would suggest to find another application. droid mail and k9 mail are quite good as far as i know
Click to expand...
Click to collapse
I use it for my Exchange account for work email, there's no other email provider client. I'll see if I can get droid mail or K9, but they're relatively expensive options for just this 1 issue.

Exchange ActiveSync Push not working, HELP!!

I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?

I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems

pss3054b said:
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
Click to expand...
Click to collapse
So, can anyone help us?

I get this problem a lot with gmail, yahoo, and hotmail. Sometime it works, sometimes it doesn't. The only good news is that the new Gmail app (coming soon) will be able to handle multiple accounts from Yahoo, Hotmail, and Exchange. So hopefully that will be a better app than Samsung's mail.
PS> If you set it to retrieve every X minutes it will work, but it will waste more battery than push.

Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?

volrus said:
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
Click to expand...
Click to collapse
Been using the new Gmail 5.0 app, it handles multiple accounts nicely. It doesn't use push, but checks every 15 mins. Overall I like it more than the Samsung email app, so I am using Gmail now. I deleted all the accounts from the Samsung app. I've also noticed an improvement in battery life (subjective).

I have the same issue
Hi all, it's been a LONG time since I've been over here. I recently got the Note 4 as a Christmas present from the wifey, she knows what I like. Probably helps that I've had every Note so it's a safe guess on her part. Yesterday I received the push update from AT&T which took it up to 4.4.4. Well, since that my push email works when it wants to. It will eventually push it but it could be anywhere between 15 minutes and 2 hours. This is unacceptable for me as I own a custom networking company that has jobs in all timezones and I need to get my emails immediately.
I have done all of the regular "troubleshooting" steps including wiping my phone and starting from scratch with nothing installed but the stock email. I even changed the SIM. All of the push/sync settings are enabled......ALL of them.
I would LOVE to use my Touchdown app which I basically keep on my phone now for the server search feature but don't use it for notifications because it doesn't show the email content on my Gear S. The only app I know of that shows that email content on the Gear S is the stock email app (PLEASE CORRECT ME IF I'M WRONG).
Has anybody found a resolution to this? I haven't rooted my phone since my Note 2 but before that I'd been hacking them since these threads at XDA were WinMo only. I'll gladly put a new ROM on if I can get my email working and pushed to my Gear S again. Does anybody have any recommendations that may save me some time poking around?
Thanks for listening to my long winded story. I've been told I write too much. Happy holidays!

use maildroid app.

I have no problems with my MS Exchange account pushing the new emails. I remember reading in the MS Exchange set up instructions that if you set it up as a POP rather than an Exchange account the calendar & task functions will be disabled. Knowing that an Exchange account can be set up as one or as a POP email account I would make certain you have it set up as an Exchange account and not a POP account. Not sure if that has anything to do with the push feature but I thought it would be worth mentioning.

My Exchange email through the Samsung email app works fine and push email works. It's worked on every Samsung phone I've had on every rom I've tried so I guess I'm of no help.

volrus said:
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
Click to expand...
Click to collapse
Sprint Note 4/Exchange 2010
I have also been seeing inconsistent results with exchange push email as to the timing of received messages. I was also seeing the battery drain issues associated with exchange push. Although I noticed the battery drain was worse while using cellular data as opposed to wifi. I have only been using the samsung email app with stock NK2, with Hybrid X, and BobCat roms. Same results on all roms. I have repeatedly gone thru the steps of deleting phone thru webmail, delete account on phone after force stop of exchange and email apps and resetup, added account thru email app instead of thru accounts. If I saw it in a forum I tried it. I do primarily use wifi whenever possible. I did confirm it was only exchange push causing my issues as I could set to 15 minutes or manaual and not see the battery drains.
i also had a Nexus 6 along with other devices prior to this phone and push worked just fine.
So yesterday I took the plunge and loaded MailWise. My phone is now using push and is working great. As it has on other phones/devices I have had. Not seeing huge battery drain even on cellular data. Yes, it is possible to see data icon stop running constantly on cellular data after all with this phone. 6 hours off charger today and still at 90%. Prior I would have been pushing 60% range. Receiving email notifications on phone either prior to my desktop outlook or at the same time. Which is normal. Specifically tested by sending messages to my exchange account using gmail and yahoo while having desktop outlook open and running.
I did notice thru webmail that my device now shows up as Android instead of SAMSUNGN910P
Hope this can help others