Database Users

Desire HD reboot problem

I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.

Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App

imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back

Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.

My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|

http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.

As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...

This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App

nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.

the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.

Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.

I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew

Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!

I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.

When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App

Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew

Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?

I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App

I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.

I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.

[Solved] HTC HD2 Touchscreen not working, not responding, frozen, malfunctioning

The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.

Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.

Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...

My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.

Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.

HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.

HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.

hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD

wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!

d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?

i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!

Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you

takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix

Thank you
Thank you. that helped me as well.

touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob

Running Mango on the Surround

I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.

It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.

Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?

hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance

nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
Click to expand...
Click to collapse
I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.

Did you try to install RSPL/HSPL then install stock ROM?

tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
Click to expand...
Click to collapse
I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.

Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.

problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster

thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
Click to expand...
Click to collapse
Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?

[Q] Dell Venue Pro Stuck at Dell Logo

Well the worst has happened...
I have been running a DVP since March w/o any major hassles. Updated to NoDo fine, updated to Mango Beta (legit) fine, updated to Mango fine...
Then last night I wanted to setup my old phone to tether so I took my SIM out and when I put it back in the DVP it wouldn't boot - it was stuck at the logo screen.
I took the battery out and tried a couple of times but it never got past the Dell logo screen.
So having my restore points backed up from previous upgrades I decided to revert back to my previous restore point. I turned it on holding down the volume/camera button and Zune saw it no problem. I began the restore and it got to 49% then gave me an error saying it could no longer communicate with my device! So I started the process all over again and then it gave me a error stating that there is no restore point available!
Luckily I had a backup of my restore point, so I tried again but now Zune is stuck at 0% trying to restore!
Anyway I contacted Dell last night via their website but haven't heard back yet. The problem is that I purchased the device in the USA but I live in Australia so no local customer support! If I don't hear back from Dell soon does anyone have any direct Dell customer service email addresses I could try?
Thanks!

I have same issue! And I can't solve it anymore...
Have you tried to restore your phone with an oldest version of Zune before the mango update for exemple?

No I haven't... I no longer have the phone in my possession.
I contacted Dell and managed to get them to take a look at it (I'm in Australia so not officially supported under warranty). They think that it may be hardware fault with communication port. Anyway it is going to take a few months before I get a replacement model...

OK!
Can you tell me how you contacted them?
I tried many times but I have some trouble, DVP is not supported in France and the US support told me to call Germany support....

Any updates?
I know this is a really late reply, but I have the same problem with my DVP and even used this thread to "unbrick" it for no fault of mine. Had the problem reoccur 2 days later. Same old, same old, for no reason, out of the blue. Did the same things again to restore and took a backup of the entire phone this time using the "WP7 Easy Backup Tool" after installing all the apps. And last night my DVP died again (again 2 days after the last restore). So I'm doing the restore for the third time now and have no idea what the local (India) Dell Service guys will say about it, coz the phone was bought in the US (but it's been less than 5 months, still under warranty there for such things I guess.
Can you please tell me what happened with your respective countries and if you managed to get your phone replaced at all?
Thanks a million!

alienne said:
I know this is a really late reply, but I have the same problem with my DVP and even used this thread to "unbrick" it for no fault of mine. Had the problem reoccur 2 days later. Same old, same old, for no reason, out of the blue. Did the same things again to restore and took a backup of the entire phone this time using the "WP7 Easy Backup Tool" after installing all the apps. And last night my DVP died again (again 2 days after the last restore). So I'm doing the restore for the third time now and have no idea what the local (India) Dell Service guys will say about it, coz the phone was bought in the US (but it's been less than 5 months, still under warranty there for such things I guess.
Can you please tell me what happened with your respective countries and if you managed to get your phone replaced at all?
Thanks a million!
Click to expand...
Click to collapse
You know that probably could be the SD card being bad. I have a HTC HD7 that is doing that when it boots up and through some testing on the HD 7 I found out the sd card is bad. Try putting a new sd card and then reflash the unit. Good luck.

It's funny that all other WP7 handsets that I know of have a key combo for hard reset. With the DVP you actually have to replace the card and reflash it. Thank god someone took the time to post the DVP unbricking thread, because otherwise anyone with a dead SD card would be outta luck.
I'm not entirely sure what this guy is experiencing is a dead SD card, though. Every time I've booted a Windows Phone with a SD card not installed or not seeded correctly, it always booted to a "cannot read storage card" screen.

I just experienced that with a hd7. As any storage device ex hard drives, sd cards, ssd ... they all have potential to go bad in many ways. Bad sectors is one or just doesn't physically turn on anymore , which is what you were describing. Hey technosquid thanks again for the dvp rom you helped me in the other thread.

Technosquid said:
It's funny that all other WP7 handsets that I know of have a key combo for hard reset. With the DVP you actually have to replace the card and reflash it. Thank god someone took the time to post the DVP unbricking thread, because otherwise anyone with a dead SD card would be outta luck.
I'm not entirely sure what this guy is experiencing is a dead SD card, though. Every time I've booted a Windows Phone with a SD card not installed or not seeded correctly, it always booted to a "cannot read storage card" screen.
Click to expand...
Click to collapse
I just don't get how dell could miss that. It's a vital way to "rescue" your phone if you somehow mess it up. Dell should just stick to computer hardware.

Dell Streak is going to the silicon heaven or not?

Hello everybody!
I have a serious problems with my Streak. Few days ago, i installed an update from DSC v1.1 to the DSC v1.7. Two or three days everything was fine but then started a hell.
First problem, which appeared, was that it reboots itself. Anytime, for no reasons. Doesnt matter if I was working on the Streak or device was on the table. Then next day came the second problem, which is much more worse. When I was calling somebody from my Streak, the person on the other end was not able to hear, because everything was "lagy". Phone call was discontinuous.
I tried to reinstall that ROM (DSC v1.7), to perform a factory reset or go back to the previous version of DSC ROM.
Then new problems appeared - nothing is running now on the Streak, and most applications or processes is ended on the startup. And phone calls are still discontinous.
There is only one hope, is it possible to get back all the stuff from factory? I mean completely - ROM, kernel etc.
Thanks for every idea and help.
(I am sorry for my english).

Read this topic, you will know what to do after that.
From HERE:
_2bad4u_ said:
100% the problem comes from internel sd card, i used to have this problems, after testing dif. rom and settings, i got the impresion it was from the internel sd card and change it, and no more reboot problems, it's a good thing because i could sell it, and i sold it last week.
Click to expand...
Click to collapse

Thanks for helping. This can solve problems with rebooting, but do you thing thats the reason for problems with GSM - Cell phone network?

Try it, and then you tell us if it's that the problem or not. Because i suspect the sd card, but maybe there is a problem with the streak.

is flashing another ROM doesn't solved the problem?
Sent from my Dell Streak using Tapatalk 2

Flashing another ROM doesn't solving this problem on my device. I will try to replace the internal SD card tonight and I will post news about it.

Rebootinf - fixed, phone calls problem not.
Hello everybody.
Yesterday, I tried to change the internal SD card in my Streak to solve problems with booting and with the discontinuous phone calls. And here is the result:
Problem with rebooting was solved, but not with the phone calls. I found only one solution to fix the problem with phone calls. I took screen from this Streak and I put it into another one with broken screen (which I had, because it was cheaper to buy a used Streak than new screen). So I made from two devices, with a different problem, one device which is working fine.
I think that there was some problem with Main Board.