T-Mobile Activation Help - Venue Pro General

This is my first phone in America so don't really understand the system but:
I just received my DVP (on pre paid.) I put the sim card it came with in, phoned up t-mobile to try and activate it and they asked for the activation code on my welcome pack (which I didn't receive? should I of done?) and they were saying that I would need to buy a new sim card (which she quoted $30) to get it to work as my current sim is useless.
So I try dell and they won't respond to me so I'm a bit lost now.
How do I activate this thing?
Do I just need to push dell to send me a new welcome pack or do I not need it and can I activate through another way.
Thanks

senior800 said:
This is my first phone in America so don't really understand the system but:
I just received my DVP (on pre paid.) I put the sim card it came with in, phoned up t-mobile to try and activate it and they asked for the activation code on my welcome pack (which I didn't receive? should I of done?) and they were saying that I would need to buy a new sim card (which she quoted $30) to get it to work as my current sim is useless.
So I try dell and they won't respond to me so I'm a bit lost now.
How do I activate this thing?
Do I just need to push dell to send me a new welcome pack or do I not need it and can I activate through another way.
Thanks
Click to expand...
Click to collapse
I took mine into a physical T-mobile store, and they activated the SIM for $10.

O ok thanks, will try that then.
Just seems strange you're given a simcard which you can't use without paying more. You would of though the companies would want as many people on thei network as they can get.

The best thing for you to do is stop by a Tmo store. But if you are using pay as you go, you might need to buy a sim. FYI, my DVP worked fine with my old sim.

TechMan-2012 said:
The best thing for you to do is stop by a Tmo store. But if you are using pay as you go, you might need to buy a sim. FYI, my DVP worked fine with my old sim.
Click to expand...
Click to collapse
I was able to get them to activate the SIM that came in the box, on a pay-as-you-go plan. The in-store rep just has to call into headquarters, charge you $10 for activation, and ask you what plan you want.

benjaminries said:
I was able to get them to activate the SIM that came in the box, on a pay-as-you-go plan. The in-store rep just has to call into headquarters, charge you $10 for activation, and ask you what plan you want.
Click to expand...
Click to collapse
all I did was put in the new SIM and make a call. I was immediately redirected to tmo. I was asked new or existing number. I said existing...gave them the number off of the sim. We disconnected, and in 5 minutes everything was running.

Thanks guys.
In the end I just bought an activation kit off ebay for like $3 and it worked a treat.
I had assumed the simcard would come with everything required to activate it and mine was missing.

Related

same number multiple sims

Hi all, this is gonna sound dumb, I imagine, and I just don't feel like calling cingular, but before I got my tytn I didn't know anything about cellular services etc.
I just wanna know if anyone can tell me if I can get two sim cards with the same number on both?, so I can like use my other phone on days that I wanna throw my tytn, without having to pop open covers and remove batteries.
I have been told by Cingular and other provider that this in not an option. You phone number is assoitated with a SIM ID so you can only have 1 SIM ID to a phone number.
What about having two sims, different numbers but with caller redirect to the second number if Hermes phone is not answered. This way callers only ever use one number but you can answer on either phone?
Mike
jcb_home said:
I have been told by Cingular and other provider that this in not an option. You phone number is assoitated with a SIM ID so you can only have 1 SIM ID to a phone number.
Click to expand...
Click to collapse
Wrong, one can have one phone number on several SIMs, up to four in Europe. T-Mobile Germany, also present in the US market, i.e. offers 3 SIM cards with the same number as their "Multi SIM" product. You can operate 3 mobile phones, or any combination of phone-capable machines (PDA, PC etc.) at once, and take calls on any of the phones.
The two additional cards cost 9 euro per month in Germany, to give you a figure. Check with your service provider.
this is a service offered by most operators, in spain for example with Orange it's called "duo card" or with Vodafone it's called "twin card". Just ask Cingular about this service, they will probably ask you a monthly fee for the second sim (1-2 dollars more on each bill).
Thanks everyone, I just thought I would ask here before I called a rep and talked to them, incase I needed to mention..or not mention a few things, but after reading here, I called one local cingular store, and they said they didn't offer two sims on one number.
Mike, on that redirecting, I'm guessin I would have to add a line for the second sim? would kinda suck to pay another $10.00 a month just to avoid havin to pull a sim, but I might have to consider it.
Thanks again for the time and info everyone.
ChaoticDruid said:
Thanks everyone, I just thought I would ask here before I called a rep and talked to them, incase I needed to mention..or not mention a few things, but after reading here, I called one local cingular store, and they said they didn't offer that service.
Mike, on that redirecting, I'm guessin I would have to add a line for the second sim? would kinds suck to pay another $10.00 a month just to avoid havin to pull a sim, but I might have to consider it.
Thanks again for the time and info everyone.
Click to expand...
Click to collapse
Well it might depend how often you would use it and what for. If jit's just for ocassional use without any frills what about pay as you go?
I think it would be cool if they offer this stateside. I would leave one, on a charger, in the car.
This way, the car has it's own phone. completes the whole integration thing.

[Q] At&t users, Did you call to activate your Streak after you recieved it?

I ordered my streak on friday and got this email yesterday
Thank you for your purchase on Dell Online Shop.
We are eager to activate your device and complete your phone number transfer.
When you receive your device, your device transfer will not be complete. Please call us at 1-877-662-7640 and reference your Activation ID to complete your device transfer. If you do not call within 14 days upon receipt of this email, your device will be automatically transferred with AT&T
Click to expand...
Click to collapse
What is this for? I have a family plan and my number isn't eligible for an upgrade so i used one of the other numbers on the plan to get the $250 discount. If i call them will they cancel the number i used and activate the sim that came with it as that number?
Just confused as i've ordered many phones from many different sites and never had to call to activate... just popped my sim card in and was good to go.
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
shogunmark said:
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
Click to expand...
Click to collapse
Was it an automated line or you talked to someone? Guess it doesn't matter since it doesn't do anything, i'm just curious and patiently waiting for my device...
Also i'm excited that you got the streak as well and look forward to your great work! I used to run your Death roms on my Tilt!
Same Situation as me
I ordered the streak on a secondary phone on my plan to use on my primary line. I was puzzled just like you. I called and told them up front what was going on and they said no problem and they activated the phone on my primary line. I think there is a minimum amount of minutes and you have to set up the right data plan on the phone. I had an N1 on the plan before. They did not object to applying the phone on my primary line.

[Q] Help! with Straight Talk

I purchased a Galaxy s5 outright. It's locked. I don't have a Straight Talk account. I'm starting brand new. Can I take my phone to Walmart, purchase the Straight Talk Activation kit for Galaxy s5 and have the associate get my phone working? The activation kit costs $60. I presume that includes the SIM card I will need for it to work in this phone. Or, do I have to get an AT&T account first in order to unlock the phone so it can be used with Straight Talk? Please be as specific as possible when answering because i am new at this and need all the help I can get! Thank you!
just moved FROM straightalk myself to verizon.
1. not sure if S5 is even supported... maybe
2. check the straightalk website for BYOP (bring your own phone). you input your IMEID number or whatever and itll tell you if the phone is useable.
3. you have to have an "unlocked" phone
4. not sure about the activation kit; sometimes they are like $7, no 60... but i could be wrong.
5. walmart folks are not ST folks, so no, i would not count on them assisting you; you could try the phone, but service will vary depending on who you talk to; be prepared to talk to like 8 different people: i had to just to port my number over, very frustrating.
I've been on ST for about 2 years, using 99% iPhones, which were very hard to set up (back when ST started). Now, I have S5 Active and iPhone 5 and both work very well.
You don't need no $70 BS activation package. Just go to http://www.straighttalkbyop.com click Option 2 and buy yourself an AT$T compatible SIM card, assuming you have an AT$T S5. The SIM card is LTE ready, costs $6.99 and ships FREE via FedEx 2-day service.
1. If you're getting a new phone number, register your sim at www.straighttalk.com when you receive it and system will assign you a new number.
2. If you are porting your old phone number you can still do it from straighttalk.com (you'll need your old carrier account password or access PIN for that). Avoid calling ST, they have horrible CS. It will take an hour to set it up and this is if you understand what CS rep says 100% of the time which is close to impossible Their website is easy to navigate, you'll figure it out.
Now, pop the SIM in and enjoy your new $45 *unlimited* service. You will need to create a new APN entry for ST. Here you can get the right APN settings.

Using a postpaid SIM card on the Verizon model XT1609

I recently bought the phone brand new - Verizon version XT1609 but I intended to use a postpaid SIM card with it. Did not activate the SIM card that it came with. Now, using a postpaid SIM card, I can send messages but cannot make or take calls, or even use data. When I check the cellular network state (under SIM status in About Phone), it tells me that I am disconnected. It's my first time buying a prepaid-compatible phone so I'm not sure what the best solution is. I'm guessing Verizon is trying to block my SIM card because it's supposed to work with a prepaid SIM card?
Appreciate any input from you guys. Thanks!
VZW is blocking you. You *may* get lucky and get a friendly tech support agent that would be willing to activate the phone post paid. I was able to do this with an old moto E, but then failed again with a moto g4. Your sim likely also has a lock on it now, you you will have to call VZW for your sim to work in a prepaid phone.
Give them a call and play dumb, you may get lucky.
Same
Hey yeah,
Same this happened to me. It literally took a week to get a support agent to fix it. When I got him though it took all of 20 minutes. Most agents will insist it cannot be done but it can. Just keep asking for a supervisor. Although, the guy who did fix it wasn't a MOD. I was given bad info from the original chat support agent I spoke to when I asked if I could do this in the first place. That dude was yeah it's no problem. But it actually is a huge issue. However, keep at it and it can be done. Hope this helps.
I wasn't very lucky.
My postpaid SIM card really was blocked. They said I had to activate the phone on a prepaid card first and then pay for 1 month (I couldn't even find the 30 dollar plan anymore.. so sneaky) before I can have it used for postpaid. I might as well have gotten it unlocked lol. Thanks everyone!

[SOLVED] Total Wireless (Verizon MVNO) - New Phone / Same SIM

I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
adamshumpisxxx said:
I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
Click to expand...
Click to collapse
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
redman321 said:
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
Click to expand...
Click to collapse
OK, cool. Thanks! Do you have experience with this? I ask because I have not seen anywhere on the website where I can edit the existing IMEI in my account. All I see is their Compatibility Checker.
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
redman321 said:
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
Click to expand...
Click to collapse
Well, I do appreciate the effort! That's more than I could find. When my new Moto G5 Plus comes in I'll pop my existing SIM in and go from there. I figure if it doesn't work I'll just play stupid, tell them my phone was working then all of a sudden it isn't and make them fix it. Worst comes to worst, I have to buy a new SIM for a dollar or whatever. Thanks again! I'll report back here with the conclusion
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
dmeeks72 said:
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
Click to expand...
Click to collapse
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
adamshumpisxxx said:
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
Click to expand...
Click to collapse
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
dmeeks72 said:
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
Click to expand...
Click to collapse
Can you post a screenshot or something? Nothing you're saying is even remotely on this site. Are we talking about the same company?! Also, I just got a hold of them and now they are demanding I buy a new SIM card because apparently I can't transfer service to a new phone. That makes ZERO sense. Do you have to be UNDER a certain IQ to work for this company or what?!
So the verdict is in. With Total Wireless you CAN pop out the SIM from your old phone and put it into your new one BUT...there is an issue. The old phone's IMEI stays associated with the SIM you just put into your new phone. That will never be an issue should you just put the phone into the "old phone drawer" but it MAY become an issue if you sell or give away your phone to be used with Verizon or another Verizon MVNO. From what I gather, that IMEI will show as in use and not allow another user to register it with a new SIM. Will it matter if you go with AT&T, T-Mobile, Sprint, etc...? I'm unsure but from what I gather, I doubt it. The really dumb part about this whole thing is Total Wireless's unwillingness to just unregister the old IMEI from your current SIM and register a new one. From speaking to a Verizon representative this is totally possible but Total Wireless refuses to do it. Instead they demand you buy a new SIM card. I assume this is from complete ignorance as their CSRs are almost completely inept. It's the best "bang for your buck" company to go with when you want / need Verizon service but if you need help...may the force be with you. Put it this way...They didn't even know what an APN was and insisted it was only a single word long (not even the right word).
I have two Moto G5 Plus's that I bought from Best Buy on the same day at the same time. I checked both IMEIs about 2 months ago to see if they were compatible both where. Now that my auto for ATT Gophone got turned off in time bought the CDMA sim kit. I went online to activate. Total Wireless said one is compatible and one is not. I called customer support and talked to a supervisor still got same thing. Was told if the phone wasnt activated on VZW then it would be unable to work. I told her both have been on ATT since day one. WTF! So looks like I am staying with ATT.

Categories

Resources