Would loss of data or phone freezing be fixed over OTA - Nexus S General

Would they fix the sudden loss of data over the air update??? This is my second device and im still having the issue of suddenly the pgone gey stuck on actuve phone trying to hang up and it wont even hang up the phone, i have to power cycle the phone in order for it to become normal. I really dony wanna return the phone but i really hope they fix this issue. I called Samsung they told me there is nothing they can do but to go get it exchanged or send it to samsung for repair.
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wootek76 said:
Would they fix the sudden loss of data over the air update??? This is my second device and im still having the issue of suddenly the pgone gey stuck on actuve phone trying to hang up and it wont even hang up the phone, i have to power cycle the phone in order for it to become normal. I really dony wanna return the phone but i really hope they fix this issue. I called Samsung they told me there is nothing they can do but to go get it exchanged or send it to samsung for repair.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
that issue is not something that Samsung can repair, its a software issue, best to wait it out

Wait for the update.
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What do you have installed on the phone? It seems to me it could be an application that's causing it since it's happened on 2 phones for you. I haven't seen any widespread reports of this problem...

ADW EX
Beejive
Beatiful weather widget
Full screen caller id
Power control widget
Player pro widget
Sent from my Nexus S using XDA App

First thing that I'd try is to get rid of full screen caller ID and see if the problem is still around... if it is... just do a factory reset and don't install any apps, make some calls and see if the problem is still there. If it isn't... you know it's one of those apps.
wootek76 said:
ADW EX
Beejive
Beatiful weather widget
Full screen caller id
Power control widget
Player pro widget
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse

Why would you say full screen caller id?? I have few games homerun battle angry birds.
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Related

Phone turned off while sleeping - Once or twice a day

How can I know if it's a software issue or hardware?
I am helpless.
Why are you helpless?
Do a factory rest and dont install anything.
Wait for a day and see what happens if it still occurs go to your shop
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Phone calls causing phone to power off

since I've had my nexus s I have noticed that It keeps wanting to shutdown during phone calls. Anyone else seeing this?
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yellathcir said:
In the since I've had my nexus s I have noticed that It keeps wanting to shutdown during phone calls. Anyone else seeing this?
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Click to expand...
Click to collapse
and buy shut down you mean physically power off? or the screen turn off?
Cuz if its just the screen that is normal, its the proximity sensor
Power down
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Its weird, I haven't had this problem on any other android phone, its happened twice in the last 24 hours. I'm completely stock. Unrooted
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I can count on one hand the number of phone calls I've been on since I got the thing, but I haven't had it shut down on me any of those times.
I've had it happen every time when rooted and had apps. I went back to no apps and still had it happen. I went back to stock 2.3.1 via the nandroid around here and locked it back up, still doing it.
The only thing I didn't test was 2.3 vs 2.3.1 but I do believe it started happening to me, at least, when going to 2.3.1, now that I think about it.
I have this problem but rarely. It will reboot the phone show the nexus startup screen without the backlit LED. Is that whats happening to you?
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Same here, and I have used every T-Mobile Android phone to date, never seen anything like this before! This is the only phone I haven't rooted yet, not sure what the issue is...
It only happened once so I didn't think anything of it.
I didn't know it was a common problem.
Btw I will be exchanging my phone cuz this one has done really annoying bugs, like freezing in between homescreen slides and apps constantly fc during use
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ya i havent made very many calls, but thats why it kind of concerns me. i have probablly made 10 calls and i think its rebooted 3-4 times while on the call or at the end of the call. i wonder if its a bug with the phone app?
did you root the phone or something ? if its still on stock firmware like how you bought it, then try to restore factory sittings, if its still doing that you then you have a I/O chip problem. and you will need to replace your phone.
thats what the HTC care told me when my HD2 used to have this issue
ll_l_x_l_ll said:
did you root the phone or something ? if its still on stock firmware like how you bought it, then try to restore factory sittings, if its still doing that you then you have a I/O chip problem. and you will need to replace your phone.
thats what the HTC care told me when my HD2 used to have this issue
Click to expand...
Click to collapse
I would believe it was hardware if it happened randomly, but for phone calls only, that sounds like software.
Sent from my Nexus S
Happened to me just now. Stock 2.3.1 with an international call.
I'm not rooted, I just cleared data for the dialer app and cleared cache on the whole system, we'll see if that does anything. Good thing I rarely use my phone for making calls or I'd be pissed
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Has your phone frozen on you yet?

I bought two of these galaxy s fours and also convinced my girlfriend who is a long time Apple iPhone user to switch over. I personally have experience one freeze that force me to restart the phone and hasn't happened to me since. My girlfriend on the other hand I was just getting used to the phone and beginning to like it but then she says her music player would be getting to get stuck and also couldn't answer a phone call because her phone was frozen during this. She said it froze about 3 times now forcing her to reboot.. I'm curious to know how is anyone else experienced this issue I understand that phones can get stuck for several reasons doesn't mean it's defective but I'm still curious to know how many people here have experienced at least one freeze up.
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pezlomd said:
I bought two of these galaxy s fours and also convinced my girlfriend who is a long time Apple iPhone user to switch over. I personally have experience one freeze that force me to restart the phone and hasn't happened to me since. My girlfriend on the other hand I was just getting used to the phone and beginning to like it but then she says her music player would be getting to get stuck and also couldn't answer a phone call because her phone was frozen during this. She said it froze about 3 times now forcing her to reboot.. I'm curious to know how is anyone else experienced this issue I understand that phones can get stuck for several reasons doesn't mean it's defective but I'm still curious to know how many people here have experienced at least one freeze up.
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Click to expand...
Click to collapse
I get frozen once too. I played Zombiewood during 4 hours, and the phone was getting hot, when I try to go to menu, the phone froze, I had to restart.
It happens to me once every day or every two days. I think its an app or two that I have that is not fully compatible with my s4. I have removed a couple of apps that I think is causing the problem.
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Trueray said:
It happens to me once every day or every two days. I think its an app or two that I have that is not fully compatible with my s4. I have removed a couple of apps that I think is causing the problem.
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Click to collapse
Any more issues after deleting those apps
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I had trouble with play music after an update. Uninstalled it and no prob since
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pezlomd said:
Any more issues after deleting those apps
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Click to expand...
Click to collapse
Still experiencing troubles. Seeing what else may be the problem.

Lock screen and Knock On Solution

Strangely, my phone stopped responding to knock on to wake the screen. When you pressed the hardware power button to wake the screen would immediately close. It would take about 10-15 tries to unlock the screen in that split second before it closed. To troubleshoot I flashed back to factory and I still had the same issue after the phone was allowed to sleep just a few minutes. I took the OTA, same problem.
I was ready to box it up and swap out, but decided to try one other thing. I went to the screen off effect and changed it to Simple. Everything worked fine after that. I switched it back to retro tv and it would take many more tries to wake the screen. apparently its some kind of software bug. Thought I'd pass the info on to anyone else having similar issues.
Apparently root apps that play with system files trigger the bug too, like greenify. So the bug isn't tied to one screen effect, just switching to another fixes it until you play with system files via flashing or root apps. Hopefully it's something they fix in the next update.
It seems if you flash or change any system files, it reverts back to the retro tv effect and the issue repeats until change to another transition.
So the knock on feature is supposed to be more reliable if I do this?
in_dmand said:
So the knock on feature is supposed to be more reliable if I do this?
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Click to collapse
If you are suffering from the same software bug, it works. If you flash a mod or do anything that does a "updating android" on reboot, it reverts back to the default screen effect and the knock on becomes unreliable. After a deep sleep you can't wake it with a knock most of the time. Strange but saved me a trip verizon hell for a swap.
Wow!!! I can totally confirm that this is working! Thank you so much... I was getting to the point that I didn't really use the knock on feature due to the flakiness of it... Now it works flawlessly!
in_dmand said:
Wow!!! I can totally confirm that this is working! Thank you so much... I was getting to the point that I didn't really use the knock on feature due to the flakiness of it... Now it works flawlessly!
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Click to collapse
Glad it helped man. I restored my recovery,reflashed stock and took the ota before i found the bug. lol Works as advertised now.
Im getting the same problem with mine, but the retro screen switch to simple isnt solving the problem. Tsking so many tries and not being able to knock on is making the phone unusable.
Any other suggestions or off to Verizon? Im within the 14 days...
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dpaul01 said:
Im getting the same problem with mine, but the retro screen switch to simple isnt solving the problem. Tsking so many tries and not being able to knock on is making the phone unusable.
Any other suggestions or off to Verizon? Im within the 14 days...
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Click to expand...
Click to collapse
Make sure the sensor area to the right of the FF camera is clean. If you have a screen protector over it, you might want to pull it off and clean the area really good. If that sensor is blocked or not working, it will do the same thing whether or not you change the screen off settings. Could be a bad sensor and you may need to swap it out.
Tried cleaning it, no luck. Seems like its hw related. Off to vzw I go.
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Can confirm this. Disabling retro worked originally, but after rooting and Greenify it's back.
Do I have to flash to stock to fix now? Or will Greenify uninstall do the trick?
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---------- Post added at 08:28 AM ---------- Previous post was at 08:10 AM ----------
Well, I tested it myself. Uninstalling Greenify does indeed fix the knock-on issue.
A shame, as I really liked that app. Boo Verizon/LG. Boo.....
Damn! I was wrong.
Still having this bug, but only from deep sleep.
Incredibly annoying, but I really don't want to Re flash. Any ideas.
I'm dying here....
Sent from my VS980 4G using XDA Premium 4 mobile app
Greenify or any root program that modifys system files has the possibility of triggering the bug. In my personal testing, after you change the screen off to something different after installing Greenify, it stops. I'm guessing the core issue is with the front sensor that disables knock on. A hardware software combination. Strangely even after flashing back to stock doesn't fix the bug. First deep sleep and it will return until you change that setting in screen off.
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Flashed back to stock myself and the problem continued. I returned the phone for a new one yesterday (14 days) and for the moment I'm going to keep this one stock until the issue fleshes itself out.
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timsterzzz said:
Greenify or any root program that modifys system files has the possibility of triggering the bug. In my personal testing, after you change the screen off to something different after installing Greenify, it stops. I'm guessing the core issue is with the front sensor that disables knock on. A hardware software combination. Strangely even after flashing back to stock doesn't fix the bug. First deep sleep and it will return until you change that setting in screen off.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Nothing seems to fully resolve this. Super annoyed I ever installed Greenify. Ugh.
I'm within my 14 days (I got it on Monday), but I purchased from letstalk (the $26 price mistake deal that lasted a few minutes). Does anybody know if I can just walk into Verizon to switch it out, or do I have to do the mail back, wait 5 days with no phone thing?
thanks
I've only replaced the phones I directly received from Verizon in person. Call Verizon and tell them you needed to swap a phone under the 14 days. They can look at your account and tell you if you can just swap it in person or if you need to return through the reseller.
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I've used greenify for two weeks without this issue ever happening.. maybe I'll freeze it now lol
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Maybe it was when we removed the Chinese SU. Secret payload to punish us. Lol
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wait did you guys all use Chinese superuser?? I flashed back to unrooted stock to get rid of that, then rooted the new way so I wouldn't have any trace of it.
Sent from my VS980 4G using Tapatalk 4
timsterzzz said:
Greenify or any root program that modifys system files has the possibility of triggering the bug. In my personal testing, after you change the screen off to something different after installing Greenify, it stops. I'm guessing the core issue is with the front sensor that disables knock on. A hardware software combination. Strangely even after flashing back to stock doesn't fix the bug. First deep sleep and it will return until you change that setting in screen off.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
In theory, Greenify may break such a feature like Knock-on, but its always recoverable. Simply de-greenify the app and manually launch it to restore everything to normal.
Please avoid greenifying any app with background functionality.
PS: Greenify actually never touch any system files.
jayochs said:
wait did you guys all use Chinese superuser?? I flashed back to unrooted stock to get rid of that, then rooted the new way so I wouldn't have any trace of it.
Sent from my VS980 4G using Tapatalk 4
Click to expand...
Click to collapse
No, that was just humor.

Hangouts - Supper Laggy

Is anyone's Hangouts super laggy in the beginning when it's loading all the SMS's?
Whenever I close all my apps and start it up again, it takes like 5 seconds to load up. Maybe not too long, but obviously with the processor we have it should definitely be faster. Anybody suggest a fix if they have fixed it, or just somebody experiencing the same?
And by laggy, i mean it's just a white screen until the sms's are loaded, and then it's smooth as butter for me.
-Side note, My WIFI turns ON randomly even though I don't touch the phone.... odd.
You have to realize that no matter what kind of power you throw at it this phone is 3 version behind in android now. Optimization is the key thing here.
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craigbailey1986 said:
You have to realize that no matter what kind of power you throw at it this phone is 3 version behind in android now. Optimization is the key thing here.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Right, I forgot it was built for 4.4 - Hopefully we get the update soon
I still haven't got the hangouts update but got the new Google search the day it came out. Yes I know I can sideload it but im just being patient
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