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calls received from x10 have loud hissing and echo

i recently got my gf an x10 for her birthday, whenever she makes a call the person receiving the call hears loud hissing noises like someone is blowing into the mic, and a bit of an echo of there own voice. I searched around the forums but noone else seems to be experiencing this so assumed it was a faulty phone and i went and got it replaced.
However the problem still persists on the new handset. After much messing with the phone i deduced its the contact between hand and handset thats causing the hissing.
The simplest way to reproduce the annoying noises is to just rub your finger lightly up and down the back of the X10 (sounds wierd i know), remember theres no noticable sound impact on the X10, just any phone receiving a call from one will hear the sound.
Just curious if anyone else has experienced this or knows of a way to prevent it, currently half the conversations i have with her are inaudiable because when ever shes moving around (ie walking down the street) all i hear are loud hissing noises. (this is not wind blowing into the mic, iv done many tests)
thx for reading. Mike.

I have the same problem with. my gf when I call her she told me that there is annoying. voice and echo
Sent from my X10i using the XDA mobile application powered by Tapatalk

i don't have any noises or echos.
but now as you mention, the decoupling of the mic is far from optimal.
when touching the back of the (white) X10, you can hear noises on the other side of line. (no other phone is that sensitive.)
can anyone confirm, that this is better with the rubberized back, black edition ?

Easy solution guys, just dump your girlfriends. Problem solved.
Sent from my X10i using the XDA mobile application powered by Tapatalk

BTTNext said:
Easy solution guys, just dump your girlfriends. Problem solved.
Sent from my X10i using the XDA mobile application powered by Tapatalk
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Click to collapse
LMAO. Girlfriends are using the phone and boyfriends are getting worried.

Anyone know of a way to turn the sensitivity of the mic down, she loves the phone, so doesn't want a different one.
also she as the black rubberized edition, so im guessing it doesn't make a difference

me 2 i have the black one help guys

i do not have the hissing sound but echoes...as if the other party is using speaker phone which she is not... and the sentence is cut off here n there..help!!! losing heart on my 20 days old X10...

i have a similar problem, but i the contact i'm talking to wont hear an echo if i'm using the included headset. i also have the white x10.

I found the same problem today, calling two different people. I found the echo and hiss is very noticeable when I put the call volume up to max, or very high. As soon as I reduce the call volume it goes.
The reason I used to have the call volume very high is I could not hear the other callers, but realised I have to (and can - without pressing any buttons!) press the phone quite close to my ear, this way the volume is good enough at half the level and the callers then do not hear teh hiss or echo.
Hope this made sense and helps?

i have the same prob . how can solve the prob???

Echo during phone call - Solution
Hi,
there are 2 solutions to the echo problem mentioned.
Firstly make sure you do not cover the mic hole on the side of the phone with your hand or finger etc.
Secondly, SE has released a SW version 016 for some (not all) of their customers which is supposed to fix that problem.
Apparantly that SW version is not available to all SW versions (customers) yet, but will either come soon or the fix will be included in the first maintenance release.
I have had my X10 on 014 and after the upgrade to 016 the problem was gone.
//Ratske

oneonezerosix said:
i have a similar problem, but i the contact i'm talking to wont hear an echo if i'm using the included headset. i also have the white x10.
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Me too
(x10 white)

'Crossed line' during outgoing call in Android

Ok... I just experienced something which was very strange and quite worrying.
I initiated a call in android... got 5 seconds of silence followed by what sounded like garbled voices. My signal is always weak in this location so I assumed I was connected and could hear my friend talking..... so I began with the usual "hello, HELLO, Can you hear me?"....
THEN I heard the phone ringing (MY CALL HADNT BEEN ANSWERED YET)
Before and during some of the ringing sound, I could hear what I am certain was a human voice albeit very garbled and incomprehensible.
Is it at all possible that I got a 'crossed line'? Is that even possible in this day and age?
As my signal is usually weak here so I do sometimes get garbled audio especially while calling out - but this sounded very different and I am 99% sure it was a human voice.
Has anyone ever experienced anything similar under android on the hd2? or even under winmo? Would hate to think someone could be listening in to my conversations
anyone?
edit: radio+ROM= as per sig... build= hyperdroid v1.1

That's funny I was just speaking on my g1 and I use to get that dime times on my g1 so I am guessing its android thing maybe with there radios....or it could be ghost trying to communicate with you from the other side ...maybe Google collecting some more data LOL but if I was ever in that situation again I would battery pull immediately....
Sent from my HTC HD2 using XDA App

It's a somewhat common occurance, mobiles picking up other mobile phone calls...hasnt happened to me but was actually watching a show that talked about it recently.
thatruth132 said:
maybe Google collecting some more data LOL
p
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lol......

Did you notice any black helicopters flying overhead during this time?

its how gsm works.. cdma each phone has its own identity.. with gsm before you connect to the call the connection to the tower is open, every phone is on the same channel.
you were probably hearing digital background noise. the actual voices you were hearing were probably your own being echoed back.

Dual microphone: calls quality

I've notice some problems with the quality of the calls, mainly the way people hears me. Looks like the noise cancelling is not working well and the upper microphone is forcing voice cuts.
I did a test putting my finger on the up microphone and people hears me better.
Does anyone have experienced the same problem? Do you know if there is a way to disconnect by software the upper microphone?
Thanks

The upper mic works only for video recording. I want it to cancel the noise in calls, but for now there is not such an option.

Yeah I've got some complaints from people I called that the quality was bad, I sounded far away. I've posted a thread as well. I haven't tried to block the top mic, gonna try that!! I've tried to use the Service Menu to change some mice settings, but I can't get in the appropriate sub menu...

yes - I'd like to know the answer to this too ...

I've done a couple of tests more, its the upper mic...
Just tried to call in a noisy environment, and covering the upper micro made a difference.
Enviado desde SGN

vessk0 said:
The upper mic works only for video recording. I want it to cancel the noise in calls, but for now there is not such an option.
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Click to collapse
NO, you have that option when placing or receiving a call. Just pres menu and activate noise cancelling.
And this is what I use to solve the problem, I deactivate this noise cancelling.

so do i have to deactivate the noise cancelling manually every single time for the better call quality?
Hmm... sucks to be.
I think no noise cancelling has to be default, and we shold be able to activate it when we need.
Sent from my GT-N7000 using XDA App

hoyoonbid said:
so do i have to deactivate the noise cancelling manually every single time for the better call quality?
Hmm... sucks to be.
I think no noise cancelling has to be default, and we shold be able to activate it when we need.
Sent from my GT-N7000 using XDA App
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Yes, I've been looking for, but only found the option to deactivate during a call.
Cloud someone tells us if there is a way to to it permanently?

What base band or firmware version are you guys on? Be buying a note over the weekend andwill test to see if the same problems arise. Singapore version is DXKK1 with XXKJ6 Baseband.
Sent from my HTC Desire HD using xda premium

SGN Latvia
Same problem for me. I have bought my phone here in Latvia. Everytime during the call I need to turn on noise cancelation manualy. Hope, Samsung will make some update soon.

The people I called said that deactivating the noise canceling was a major improvement in sound quality. It's a bummer I have to deactivate it each time I call, there must be a solution for that problem.
But what about the cause of this problem. Is this a firmware issue or is the upper mic defect? I would like to hear from more people, we can't be the only ones having this problem.. If the mic is defect I'm sending my note back to the supplier.

Steelduines said:
Steelduines
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In Russian forum (4pda.ru/forum) a lot of users are talking about this problem. I can confirm what "we are not alone"

Mine is always deactivated at least i know now what the symbol means. Never changed a setting.
Sent from my GT-N7000 using Tapatalk

Some people also affected in Spain. While waiting for a soft solution, i am covering upper microphone with a tape.... And it works pretty nice
Sent from my Galaxy Note

Steelduines said:
The people I called said that deactivating the noise canceling was a major improvement in sound quality. It's a bummer I have to deactivate it each time I call, there must be a solution for that problem.
But what about the cause of this problem. Is this a firmware issue or is the upper mic defect? I would like to hear from more people, we can't be the only ones having this problem.. If the mic is defect I'm sending my note back to the supplier.
Click to expand...
Click to collapse
How do you deactivate this, what do you press and where?
Sent from my GT-N7000 using xda premium

jason370 said:
How do you deactivate this, what do you press and where?
Sent from my GT-N7000 using xda premium
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According to this post you press menu when placing or receiving a call.

bigmout said:
According to this post you press menu when placing or receiving a call.
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Click to collapse
i see. surely there's a way to permanently deactivate this. maybe in the registry settings

Gsmarenas review is up: http://www.gsmarena.com/samsung_galaxy_note_n7000-review-676.php
gsmarena is reporting excellent call quality and audio (music) quality.
now which magical test unit did they receive?

In my case no one complained of audio quality, they said that the voice just sound perfect. And this thing happened on both SGS2 and Note with noise cancelation on.

So tiny holes each on top and bottom of the phone are microphones!
I thought they were water drainage holes

Popping sounds on calls and low microphone issues

On calls I get popping sounds. a few times the pops have been so loud I almost dropped.
The microphone is also really low. people can't hear me I use to be able (Gnexus) to set the phone down and talk with it on the computer table next to me but now they can't hear me.

Nuxtux said:
On calls I get popping sounds. a few times the pops have been so loud I almost dropped.
The microphone is also really low. people can't hear me I use to be able (Gnexus) to set the phone down and talk with it on the computer table next to me but now they can't hear me.
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hey I heard a pop sound not during my calls but only during a skype call or video then my mic goes silent....but the pop sound is almost to soft to hear

Hey stilling this problem I took it back and got a new one. Would like to know if this is the phone problem?
Sent from using xda app-developers app

Nuxtux said:
Hey stilling this problem I took it back and got a new one. Would like to know if this is the phone problem?
Sent from using xda app-developers app
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Click to collapse
Standard 'is this a hardware problem?' test:
1. If you are on a custom ROM, flash completely back to stock and retest.
2. If you are already on stock, backup all your data and factory reset. Even better, completely wipe the phone and re-install stock and retest.
3. If the issue still occurs, the issue is most likely with the hardware. If the issue no longer occurs, then it was a software problem.
4. If I understand this reply correctly, you have already received a replacement device and the issue still occurs. In this case, you happen to be very unlucky.
As for the Nexus 4 in general, I can only speak anecdotally. I don't have the issue on the seven Nexus 4 devices I've tested: two of my own, three from coworkers/friends who also own the device, and two test devices.
antonakist said:
hey I heard a pop sound not during my calls but only during a skype call or video then my mic goes silent....but the pop sound is almost to soft to hear
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Since the issue only happens during Skype calls and not while using the standard calling function, I would blame this issue on VOIP quality: either your latency is high, Skype is having quality issues, or some combination of the two. I have issues with Skype call quality on both my phone and my PC, and the issues are largely to do with Skype throttling the call bandwidth.

what about my mic issue the sounds very low. is there a way to change the gain on the microphone? I always use my phone by calling 1 of my friends I'm placing the phone beside my desk as I speak with them they can't hear me with this new phone they were able to perfectly hear me with the galaxy Nexus.
Sent from my Nexus 4 using xda app-developers app

No advice?

Poor call quality

Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible, I keep going in and out and it just sounds like I have no service at all even when i have full 4g.
I have tried everything I can think of (Turning HD calling on and off, turning data on and off, factory reset my phone) and nothing has helped. If someone could please help me that would be great! I love the phone, but this could be a reason why I will be returning and getting a replacement or just something else all together.

savini72 said:
Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible,.
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I would take it to a Verizon store and have them check it out. See if theirs is the same. I don't have that problem and if it was common I'm sure a lot of people would be complaining about.

Eddie Hicks said:
I would take it to a Verizon store and have them check it out. See if theirs is the same. I don't have that problem and if it was common I'm sure a lot of people would be complaining about.
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Click to collapse
That's what I was thinking of doing tomorrow. Hoping they can just replace it and it will be 100%... Will post back after i exchange

savini72 said:
That's what I was thinking of doing tomorrow. Hoping they can just replace it and it will be 100%... Will post back after i exchange
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Click to collapse
Try turning off your HD calling. (S7 comes with HD calling enabled by default... to disable... go SETTINGS > ADVANCED CALLING > switch to OFF ... see if that helps)

RBThompsonV said:
Try turning off your HD calling. (S7 comes with HD calling enabled by default... to disable... go SETTINGS > ADVANCED CALLING > switch to OFF ... see if that helps)
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I tried it all. HD on and off, full service/ 4G on and off, Wifi Calling.... it all just sounds horrible. I will be bringing the phone to them tomorrow

savini72 said:
I tried it all. HD on and off, full service/ 4G on and off, Wifi Calling.... it all just sounds horrible. I will be bringing the phone to them tomorrow
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I'm having the same problem. The other day it was choppy for a call, and today I got a bad echo. Please post the result, I'd like to know if it's the phone.
Unfortunately while waiting for my phone case in the mail and trying to be careful, I managed to drop the phone and there's a very small chip/bubble underneath the left soft-key so I'll be unable to exchange it if it's the phone.

I shall know tomorrow! I need to get to the bottom of it
Sent from my SM-G935V using Tapatalk

Personally coming from a Nexus 6P the call quality is amazing...like perfect. I have Advanced calling enabled as well. I did have issues when I tried to enable wifi calling, but with wifi calling off it's the best voice quality of any device I recall.

savini72 said:
Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible, I keep going in and out and it just sounds like I have no service at all even when i have full 4g.
I have tried everything I can think of (Turning HD calling on and off, turning data on and off, factory reset my phone) and nothing has helped. If someone could please help me that would be great! I love the phone, but this could be a reason why I will be returning and getting a replacement or just something else all together.
Click to expand...
Click to collapse
Have you tried toggling the voice privacy setting in the dialer to see if that helps. I remember that being a quick fix on some random phone from years ago... Don't even know if that would accomplish anything but worth a shot of nothing else is working.

Just to update my problems with the phone, I think it's inherently different from OP's problem. After talking with the people I experienced the issue with, they could here me fine, I would just hear them in poor quality. But the issue hasn't happened for a few days now and the echo I experienced is due to one person's phone, and I think the issue is on their end. Chalking it up to crappy connection for me.

so after a few days of trying to figure out what the problem was and having a guy at Verizon look at it and installing a new SIM, the phone seems to be working fine. Call quality is normal and no one has complained about it sounding choppy or anything out of the norm. g

I had this problem on my note 3 before sometimes it's just lint not the phone there should be little holes one on top one on bottom they are microphones tiny dot of you get it dirty you sound horrible to the other ppl I had that happen on many phones good luck. Oh be careful use something small to clean but try it.
Sent from my SM-N900V using XDA Free mobile app
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Oh yeah and ppl talk into the bottom of their phones when on speakerphone this is wrong the top of the phone has the mic for this mode of chat. Or ppl can't hear you or think your far away. Good luck folks.
Sent from my SM-N900V using XDA Free mobile app

I have an s7 using the ATT network and the complaints about call quality has led me to looking into switching to a Nexus. I will never buy a samsung again after this experience. The entire purpose of a phone is to have calls go through. I can use my tablet or anything else if I wanted to only have good wifi call quality.

I purchased my S7 in April of 2016 and am having the same or similar problem. If someone is talking to me on the phone and I start to speak or if there is noise in the room, the voice of the caller crackles in my ear and then gets muted completely. The voice will not return until I quit speaking or the room noise changes. All of this happens within milliseconds, so you only catch bits and pieces of the conversation. It is very annoying. We have done all kinds of tests and setting changes to the phone with no results. The poor call quality is random but persists when using the phone earpiece, speaker phone or Bluetooth headset.
Verizon has sent me two replacement phones and one SIM card. Now they are saying that they want to send me a third phone and SIM card.
Any suggestions?

Grrr... I feel you on the cracked device. Thanks for the warning/reminder. I switched off the HD call setting altogether. Just got mine and the call quality is awful; cuts in and out and sounds like electrical interference (one of those old kid voice things that make it sound electric). If these tricks don't work, I am returning it before I 'crack' mine.