This is intended to be consolidated information on how to have your faulty i9000M repaired or replaced. This only applies to the Samsung Galaxy S Vibrant sold through Bell Mobility in Canada.
There's a lot of great info buried in several quasi-related threads. Unless you follow each of those threads, it can be tough to find the phone numbers or latest news. If you have anything to add or correct, please post it here and I'll update this first post.
Phone numbers:
Bell Mobility Customer Support: 1-877-328-2123
Samsung Service: 1-888-751-4078
Samsung Mobile Canada: 1-800-726-7864 (unconfirmed - it's been suggested this is a direct line?)
If you're a Bell customer:
- call the Customer Support # above and navigate the menu to get to phone/tablet support
- explain that you're having problems with your Samsung Vibrant phone
- they'll ask you to explain the problems
- once confirmed they'll explain that you'll receive a replacement in 3-5 business days and that you'll have to ship back to them your faulty phone and the original battery (supposedly this is to confirm that the damage was not due to water or other circumstances they wouldn't be responsible for)
- I was told that a $100 credit would be placed on my account without having to bring it up myself. If it isn't offered, make a point to highlight the inconvenience of being without the phone while still having to pay for your service.
Bought via Bell but not a Bell subscriber:
Someone in an another thread noted that Samsung has an agreement with Bell to accept all faulty phones. This appears confirmed although Bell is NOT honouring the $100 credit. We're also looking for reports of people from outside Canada who are able to get their phones replaced.
Virgin or Sasktel Customers:
- There's at least one report that Virgin is not following Bell's replacement policy. You'll have to follow the standard warranty repair process via Samsung
- There's at least one report that Sasktel is not following a similar replacement policy as Bell.
- Call Samsung directly for a shipping label to have your phone sent in for repair/replacement.
Other notes:
- The new phones are shipping with JH2. [UPDATE] I just received my new phone with JL2
- New phones are shipping with hardware dates of 10.12. [UPDATE] my new phone came with 10.11
- You can track your replacement phone by visiting http://www.bell.ca/warranty/ and clicking to "Track Your Repair". Simply enter your cell #.
- If your phone hasn't yet died, Bell/Samsung will NOT accept it for repair/replacement. No proactive replacements are occuring.
Unconfirmed
- Bell is only accepting phones that have failed due to a 2.2 upgrade
Some reference threads:
(New After JK4 Froyo) POLL:Bell I9000M Internal SD Failures
Bell i9000m Users: Submit a complaint with the CCTS!!
First complaints of new phones failing
I sent my i9000m in on the 14th for repair. I called up Bell Technical support today and asked them to apply the $100 credit and ship me a replacement instead of repairing my phone and, to my surprise, they agreed.
added to the hot index http://forum.xda-developers.com/showthread.php?t=886158
Has anyone begun receiving their replacement phones via mail? If so, what turnaround times are you seeing vs where you live?
I called yesterday (dec 30) for a replacement and I'm in Ontario (near Toronto). Hoping to get it just after the weekend.
Added additional Samsung #.
If anyone is calling Samsung directly (I assume this is because you're not a Bell subscriber?), can you add some clarity on the best approach? Or at least what worked for you?
$100 only if bricked while updating to official froyo
I was told by more than one Bell rep that they would only be granting the $100 of you bricked your phone due to their Froyo update.
mtzylplyk said:
I was told by more than one Bell rep that they would only be granting the $100 of you bricked your phone due to their Froyo update.
Click to expand...
Click to collapse
Interesting. So rather than flash back stock 2.1 before sending it in, it might be a better idea to make sure that JK4 or JL2 is flashed to the phone.
So far there have been 2 reports of the new phones failing.
http://forum.xda-developers.com/showthread.php?t=894391
Looks like the new batch of phones is still shipping with JH2.
gtg2 said:
Added additional Samsung #.
If anyone is calling Samsung directly (I assume this is because you're not a Bell subscriber?), can you add some clarity on the best approach? Or at least what worked for you?
Click to expand...
Click to collapse
My phone died last week Manufacturing date 10.07. I bought the phone off kijiji for $430 brand new in box. Im not a bell customer. I called Samsung social hub number and told them that i have a bell I900M that died after the froyo update and told the guy about internal sd card failure issue. He gave me two options,
1) Go through Bell
2) Directly Samsung
obviously i chose samsung. he emailed me UPS shipping lables and I sent my phone thru UPS on dec 28
zshakespeare said:
I sent my i9000m in on the 14th for repair. I called up Bell Technical support today and asked them to apply the $100 credit and ship me a replacement instead of repairing my phone and, to my surprise, they agreed.
Click to expand...
Click to collapse
what the ****ing ****... I've been on the phone with 4 different people about the past week about the same thing. sent mine in on the 15th.
called on 29th 1st call tech service guy was a ****. didn't do anything.
called on 30th and 2nd guy was very supportive and understanding but i had called too late in the day (10 mins before they closed i know my fault) but he was on the phone with me for at least 30 mins trying to help in different ways. he gave me the $100 credit and basically told me to call back the next day and talk directly to a manager.
2 days later i called back and tried to talk directly to the manager but the 3rd guy gave me the run around (never transfered me to a manager) and told me that since i had a repair tag already opened (because i sent it in before the replacement program) that he would have to email the service company and find out if they were done and shipping my phone and if not to close that and bell would send a new one. that was supposed to hear back from him at the most 24 hours later. that was 3 days ago yesterday.
when I called back yet again yesterday I got a 4th person who again didn't let me talk to a manager and told me she would email the 3rd guy to call me back asap about the information he should have recieved back from the service company because the email would go directly to him and there's no point in her emailing them again.
i just want a freaking phone.
Sorry to hear about your delays. Have you tried calling Bell's Customer Support line instead? I've read of at least one person who got Bell to ship them a new phone even though there's was out for repair.
I called Bell Customer Support on the afternoon of Dec 30 and just received my replacement this morning (Jan 4). Not bad at all.
Details:
Firmware: came shipped with JL2 (odd since others are reporting there's came with JH2)
Date: 10.11 (odd since I was expecting one of the 10.12 phones)
The Phone: brand new with all the original protective stickers on it. I should have taken some 'unboxing' photos
Now to try restoring some apps.
Well it seems Virgin Mobile isn't following suit. Even though Bell basically owns them now...
CSR said it'll be 3 weeks (or more) for the warranty process. In the meantime I'll be receiving a loaner phone though. She didn't seem to be aware of any SGS problems either, so I'm guessing not many SGS's were sold through Virgin? I don't know. Either that or the user-base is too dumb to update the firmware.
This is my 2nd time having to replace/repair it. First time was just direct exchange since it was only 14 days old. This time though, I'm just slightly outside of the 30 day exchange window, so now I get stuck waiting.
At least the Virgin Mobile hold times have been rather short both times and the two people I've spoken with have been pretty friendly.
I supposed I could of been a **** and ranted and complained to her to try and get a direct replacement, but that's just not who I am. They're human too you know
gtg2 said:
Sorry to hear about your delays. Have you tried calling Bell's Customer Support line instead? I've read of at least one person who got Bell to ship them a new phone even though there's was out for repair.
I called Bell Customer Support on the afternoon of Dec 30 and just received my replacement this morning (Jan 4). Not bad at all.
Details:
Firmware: came shipped with JL2 (odd since others are reporting there's came with JH2)
Date: 10.11 (odd since I was expecting one of the 10.12 phones)
The Phone: brand new with all the original protective stickers on it. I should have taken some 'unboxing' photos
Now to try restoring some apps.
Click to expand...
Click to collapse
LIke you, I just got my phone from Purolator about 10 minutes ago, called it in on 12/28 after the SD card had crapped out. The replacement is also a 10.11 phone (I was expecting 10.12 but does not look like those phones are that immune). My new phone also had JL2 preloaded. I am wary that Samsung has not owned upto the fact that the SD card itself is crap and indicating that JL2 will have fixed everything. I really do hope this phone lasts this time around.
[UPDATE]
My new phone out of the box was damn laggy. Taking far too long to open windows, pull down the status bar, etc. I managed to get Titanium Backup installed and my first several attempts at restoring apps was painful - literally, nothing was happening. Finally on my 3rd or 4th attempt at restoring apps, it successfully installed ~60 apps with data in 9 minutes. After enabling LauncherPro, the lag completely disappeared. The phone was so fast that I didn't want to touch it with anything else So to summarize, I was able to restore all my apps (albeit a bit slowly) on a stock 2.2 firmware and restore great performance to the phone.
I'm now flashing a modified kernel for 2e & root and will probably try one of the custom ROMs later today.
did they send it canada post or UPS or what? Mine's been saying "Replacement Unit is being programmed and packed for shipment to Customer." since the 30th. They must be packing it VERY carefully.
zshakespeare said:
did they send it canada post or UPS or what? Mine's been saying "Replacement Unit is being programmed and packed for shipment to Customer." since the 30th. They must be packing it VERY carefully.
Click to expand...
Click to collapse
Purolator with the return slips included.
zshakespeare said:
did they send it canada post or UPS or what? Mine's been saying "Replacement Unit is being programmed and packed for shipment to Customer." since the 30th. They must be packing it VERY carefully.
Click to expand...
Click to collapse
i got UPS label from them
just print it, stick it to the box, and drop it at any UPS store or call up to schedule a UPS truck pick up at your doors
A friend of mine, along with myself had the Jk4 crash. We sent our phones in for repair through Bell, waited a month, and got replacement phones which were 'new units'.
The new units arrived with JK4 on them. I called Bell and told them straight out that my phone might just be another crash waiting to happen. He advised I update to JL2 via KIES.
Mine survived the update, friend's didnt. Hes heading out to tear up the local Bell store.
Make sure you check your replacement phones everyone. You dont want to end up having JK4 without realizing it.
AllGamer said:
i got UPS label from them
just print it, stick it to the box, and drop it at any UPS store or call up to schedule a UPS truck pick up at your doors
Click to expand...
Click to collapse
Did they give you a timeframe to have the replacement phone in by? I ask because I took mine into the store on the 14th to have it repaired, but when I heard later on that they were shipping replacements I called up technical solutions, told them what happened and asked if I could just get a replacement shipped too. The agent agreed and gave me the credit and ordered the replacement. I'm terrified that he wasn't supposed to do that because my original phone was already out for repair (even though I told him as much) and I'll get a $500 charge for not returning the old phone right away or some crap. For all I know it could be gone for another month.
zshakespeare said:
Did they give you a timeframe to have the replacement phone in by? I ask because I took mine into the store on the 14th to have it repaired, but when I heard later on that they were shipping replacements I called up technical solutions, told them what happened and asked if I could just get a replacement shipped too. The agent agreed and gave me the credit and ordered the replacement. I'm terrified that he wasn't supposed to do that because my original phone was already out for repair (even though I told him as much) and I'll get a $500 charge for not returning the old phone right away or some crap. For all I know it could be gone for another month.
Click to expand...
Click to collapse
of the information i received from Samsung, there was no mention of a time frame
unless that is set by UPS, as the link that they email you take you straight to UPS
Related
After waiting for a whole damn hour in line to get a phone serviced
They said they will not service any phone without an invoice
Also Samsung has officially extended the warranty from 15/30 days to 60 days
So any phone that dies within those 60 days it'll basically be replaced, but for that to happen you will need an invoice.
They said they are NOT honouring the eBay purchases, so anyone who purchased through eBay... good luck.
oh, also the phone must be LOCKED, if it's UnLocked they will also not service it.
Any phone after the 61 days will be serviced regardless of where it was purchased, but... for that you will need an invoice, $45 submission fee, and whatever it cost for the repair when you pick it up.
I sure hope I get a new handset - I'll note the IMEI/production date # when I get my replacement back in a few weeks.
i'm pretty sure you will, most Bell stores and resellers are in back order due the low stock of the phone
mainly because of all the repairs and exchanges needed
AllGamer said:
...So any phone that dies within those 60 days it'll basically be replaced, but for that to happen you will need an invoice...
Click to expand...
Click to collapse
What issue is this? Are you referring to the issue people are having with the phone turning off on it's own. Or do you mean the phone completely dies and your not able to turn it back on at all?
it's for any type of service you want to do with the phone
AllGamer said:
it's for any type of service you want to do with the phone
Click to expand...
Click to collapse
? What did you do with your phone? Mine's just fine. I'm confused and did I did not read much on here since the last few days.
my phone is fine, i was just doing a favour to the guys in USA having trouble with getting the phone serviced by Bell "because you don't have an account with us, we have no way to charge you"
*crosses fingers* Hopefully mine won't wig out.
It's my phone. Luckily the original owner still has the invoice so we should be able to get it repaired unless Bell comes out with another excuse.
Guess I better put those how to re-lock instructions somewhere safe...
Yeah, kinda jumped the gun buying itslick off ebay, make sure you print out the ebay invoice for records.
You can still get it serviced after the 60 days period
garyHal said:
*crosses fingers* Hopefully mine won't wig out.
Click to expand...
Click to collapse
Sent from my GT-I9000M using XDA App
I bought mine at Best Buy. They WON'T honour it AT ALL! So they send me to a Bell store. The Bell store sends me back to BB. BB sends me back to Bell... this happens 4 more times in each store, which ends up with me really pissed off cause I have a receipt for the phone that I bought out right from BB. BB totally refuses to exchange my phone, and says you have to go to the manufacturer now, so the tech at the bell store said since I didn't buy the phone from a "Bell store" they can't replace it and they can only send it out for repair. EVEN THOUGH its been way LESS than 30 days. (18 to be exact) So, I had no other choice but to send it out to be repaired. Its been 2 weeks, and still "out for repair". They tell me to check back next week. I can't believe I couldn't even get an exchange since my phone definitely qualifies under Samsung's DOA (30 days) policy, and the bell tech even admitted it too. Who cares where I bought it from! I have a Best Buy recepit, and OBVIOUSLY BB gets their stock from BELL!
So the 60 day period for exchange is ONLY if you bought it from a BELL store. >.<
YG007 said:
I bought mine at Best Buy. They WON'T honour it AT ALL! So they send me to a Bell store. The Bell store sends me back to BB. BB sends me back to Bell... this happens 4 more times in each store, which ends up with me really pissed off cause I have a receipt for the phone that I bought out right from BB. BB totally refuses to exchange my phone, and says you have to go to the manufacturer now, so the tech at the bell store said since I didn't buy the phone from a "Bell store" they can't replace it and they can only send it out for repair. EVEN THOUGH its been way LESS than 30 days. (18 to be exact) So, I had no other choice but to send it out to be repaired. Its been 2 weeks, and still "out for repair". They tell me to check back next week. I can't believe I couldn't even get an exchange since my phone definitely qualifies under Samsung's DOA (30 days) policy, and the bell tech even admitted it too. Who cares where I bought it from! I have a Best Buy recepit, and OBVIOUSLY BB gets their stock from BELL!
So the 60 day period for exchange is ONLY if you bought it from a BELL store. >.<
Click to expand...
Click to collapse
Is this standard operating procedure across the board for Canadian carriers? If so it is a total night and day difference from us in the States where the point of sale is responsible for 30 days, Carrier for the next 11 months, and the manufacturer stays out of it.
The only manufacturer I have ever had honor a warranty directly was HTC and that was after hours of arm wringing over the phone.
Brutal! The damn thing is locked to Bell's network, Best Buy is an authorized seller of Bell phones and plans. I got mine from Best Buy on launch day for the 99 buck sale with $75 gift card. The next day I went to a Bell store to swap numbers with my other phone and got the phone insurance while I waited. They have to give me a new phone even if I smash it on the counter right in front of them. Covers wear and tear also.
Sent from my GT-I9000M using XDA App
HTC and Palm were very straight forward if you purchased the phone unlocked from factory, they will not hesitate to give you a RMA number to send the phone back for repairs
Bell has always been a biatch to deal with, in ANYTHING.
Samsung has their hands tied due their Exclusive Deal with Bell, so... until that exclusive deals expires, Samsung wont be able to help you directly.
by late October when Rogers releases the Galaxy S (AT&T model) things should have settled down by then, and it should be a better experience dealing with Samsungs own Customer Service rather than Bell's well known nightmare CS, same crap from Rogers CS, that's why i switched to Fido, they are only CS that are more human
May i know what u mean about lock and unlock for hanfphone
Sent from my GT-I9000 using XDA App
AllGamer said:
that's why i switched to Fido, they are only CS that are more human
Click to expand...
Click to collapse
But isn't Fido owned by Rogers? Odd that they run them independently with different policies like that.
SIM lock / unlock
originally this model i9000m was locked to Bell, no body else was supposed to use it outside of Bell
so if you send it your phone for service, other than Flash related problem, they will know your phone was unlocked
if the flashed is screwed up, they can't check it at all, and that will pass
but if the phone is bootable, and they can get into the OS, then they'll know if it was SIM unlocked or not
like if you are sending the phone for service because of a screen problem, or speaker problem, or some other thing that does not involved a dead phone
so either kill it good before you send it in, or wipe all traces of evidence
decepticon said:
But isn't Fido owned by Rogers? Odd that they run them independently with different policies like that.
Click to expand...
Click to collapse
yeah, thanks goodness they are run separately
it's because they are expecting to sell it back out at some point
AllGamer said:
yeah, thanks goodness they are run separately
it's because they are expecting to sell it back out at some point
Click to expand...
Click to collapse
Next trip to Canada I am getting a Fido prepaid account then to support a decent company. Usually I just get a Rogers SIM if my prepaid account is inactive (Rogers keeps them active for 2-3 years without adding funds.)
Hi everybody,
I sent my i9000m for repairs on October 30th, still waiting for it to return, and was told there is a backorder for parts. I'm waiting for an entire phone control board replacement (SD card died). The Bell warranty "tracking" site says the parts are expected on December 1st.
I would like to know if there are any Bell Mobility users out there who have recently gotten back their i9000m from repairs, how long it took, and what the problem was.
Perhaps we could start a threat, so that people can share up-to-date information for how long repairs are taking.
Thanks, Mike.
ps. For those who don't know, you can "track" your repair at http://www.bell.ca/warranty/ and click on the "track your repair online" blue button. However, I have no idea how accurate the information is on the page.
update - December 3rd: Today I again spoke with representatives at FutureTel, the company that repairs the Samsung phones. My phone is still awaiting parts, even though the date on Bell's site says December 1st. I was informed that the dates on Bell's tracking pages are estimates. They have absolutely no way of knowing for sure when parts will arrive. I was also told over the phone that they have not gotten any shipments "recently", but were unable to confirm when the last shipment of parts came in. So in other words, they have absolutely no idea when it would be fixed. Furious about the situation, I called Bell customer service, who forwarded me to technical support, who forwarded me to client care, who forwarded me to a manager, who told me that SAMSUNG HAS ADMITTED TO BELL THAT THERE IS A PROBLEM WITH THE PHONE AND THAT THEY ARE "WORKING ON IT". Also due to the fact that my phone has been out for 5 weeks now, he agreed to ship to me a loaner SGS until mine is fixed, free of charge - no deposit or fee required. He also told me that he would open a support ticket for this particular problem, and attempt to contact Samsung directly about this problem. So, we'll see what happens next.
update - December 10th: Yesterday morning I received my loaner SGS from Client Care in BC. It came with an i9000 JP2 firmware installed on it. I'm sure that the Bell people were experimenting and forgot to reset it back to stock JH2. Anyways, the phone was running horribly, lagging a lot, and it wouldn't let me install some market apps (Install Error 18) which I could not fix. I got fed up last night and installed JK4 via Odin. Now it's working beautifully. Apps install great, and everything is running very smoothly. Oh and BTW, I still have no ETA for my phone being repaired. Tomorrow is 6 weeks since I gave it in.
update - December 17th: As of today, the Bell warranty page says "The current status of your repair is: Phone is in transit to store." Here's hoping that things come back soon, and working fine!
update - December 20th: The phone was received by the store this morning, and I picked it up at about noon. It came with JH2 installed on it, NOT JK3/JK4. Looks like they really think that Froyo is an issue, even though it is not the root issue. Also, the comments say "work performed: replaced PBA - Other - BGA failure. repair code: 312", whatever that means. Looks to be the same as this user: http://forum.xda-developers.com/showpost.php?p=9890519&postcount=893
update - January 1st 2011: After receiving the phone on Dec 20th, I flashed JK4 with no issues (did not lagfix/root/anything). On Dec 24th, I flashed JL2 with no issues (did no lagfix/root/anything). So far no main issues. Still trying to figure out a way to SIM unlock the thing.
if they have the parts it's quick around 2 weeks more or less
if they don't have the parts, it'll take forever... 6 weeks more or less
with so many repairs,,, repair shop should be very efficient by now
I had mine in for repair a month and a half ago. 2 weeks turn around time. Replaced main board.
Sent from my GT-I9000M using XDA App
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
aGalaxySfan said:
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
Click to expand...
Click to collapse
October 28th for me...I just called and was told they cant do a check because their systems are down and have been for 2 weeks. how convenient.
How can a company like Bellworld continue to operate?
Anyways, Here I wait for my SGS. Well, my other SGS.
I broke down a week and a half ago and bought another one. been great so far. Will sell the repaired one.
grr.
Someone posted a link to check your repair status:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
Mine (in Toronto) says:
------------------------
Parts required to repair phone are backordered. Delivery of parts expected on 20101206
-------------------------
Can you post your status?
aleks07 said:
Someone posted a link to check your repair status:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
Mine (in Toronto) says:
------------------------
Parts required to repair phone are backordered. Delivery of parts expected on 20101206
-------------------------
Can you post your status?
Click to expand...
Click to collapse
Thanks for the link. I was using the link http://www.bell.ca/warranty/ before, and it said the exact same thing, except my date was 20101201, which would be tomorrow. I posted the intial message in the hopes that people could verify the accuracy of these dates
Parts required to repair phone are backordered. Delivery of parts expected on 20101129
Sent my phone in for repairs on Oct 27th
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
Liscadipesce said:
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
Click to expand...
Click to collapse
When did you send your phone in / get it back? Also, did the Bell people decide to give you a new phone, or was it sent by FutureTel? I was under the impression that FutureTel does all the repairs within Ontario. I'm just trying to determine why you got a new phone, when others are waiting for the same parts to arrive from backorder.
whitewindhtc said:
Parts required to repair phone are backordered. Delivery of parts expected on 20101129
Sent my phone in for repairs on Oct 27th
Click to expand...
Click to collapse
Thanks for the info! I would assume it would take a few days from when they get the parts, to when it is repaired and shipped back to you. Please let us know exactly when you get it back, it would be much appreciated!
what does it means if it says "transaction fermée" (French for something like
"closed transaction")
They didn't call me so that I can get my phone back.
They are all sent to FutureTel.
My advice, contact Samsung directly and rant enough for a swap unit to be issued out.
zorxd said:
what does it means if it says "transaction fermée" (French for something like
"closed transaction")
They didn't call me so that I can get my phone back.
Click to expand...
Click to collapse
You most likely got this message by entering in your cell phone number right?
If thats the case, it's most likely referring to any previous warranty claims you made with other phones in the past.
Use the Repair order number at the top of the page bell gave you and enter it in.. it will tell you the true status (hopefully)
ok thanks I will try this later
damn it
My phone is still on its way to the repair center. After 2.5 weeks :-(
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Lightarrow said:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Click to expand...
Click to collapse
When you win provider contests like that, does that mean you have to sign up with them? or do they just give you the phone with no strings?
Lightarrow said:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Click to expand...
Click to collapse
What was the problem with your phone? Was it an SD card failure, or some other problem?
NEW!
this just in Call to get your service center shipping label and ship it directly to Samsung for repair to bypass BELL hell-ish customer service
Samsung Electronics Canada Inc.
1-800-726-7864
Thanks to user deezy7 for the info.
---------------------------- original content follow ----------------------------
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
Closed December 27-th and January 3-rd
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
I wish there were a walk in service for Toronto too
FutureTel will not accept walk-ins, they only deal with Lawyers... i mean... Dealers
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Also, my question is....
If I have a 2nd hand Samsung Galaxy S without proof of purchase under my name or receipt. Yet have service with Bell Mobility, will the Samsung Canada @ Montreal repair centre accept the phone for warranty service?
What do you think?
xxgg said:
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Click to expand...
Click to collapse
Appears to be the case, unfortunately. (See http://futuretel.ca/where.html)
If mine died (fingers crossed it doesn't, but it's survived multiple flashes so I have reasonable hope), I'd drive out there anyway and scream and yell to get it fixed. Then again, I like to take the brute force way to get stuff done.
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Happy Hunter said:
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
Click to expand...
Click to collapse
This is going to make my holidays!!! I have a SGS with dead sd card and it's second hand. I have the receipt but it's a renewal invoice under the name of someone else and didn't want to go to bell as I'm a client and have already send another SGS for repair under my name. I need to have this one repaired (replaced) so I can sell it.
I am very PEEVED to say the least. I purchased the samsung galaxy when it first came out (end of August 2010) had the phone for less than 2 months then it was toast! It burnt my hand...screen went dead with a bunch of pixels on screen and burnt the screen. Now Samsung Absolut outfit in Montreal kept it for 2 months plus trying to figure out what was wrong, after me bugging my carrier almost everyday to find out where my phone is Absolut decided they could not diagnose the problem or what happened to the phone....supposedly they sent it to Samsung stating they could not fix, Samsung said they would replace the phone and still NOTHING!!!!!!!!!!! Tried looking for their phone number but Bell Aliant says they never pick the phone up....what is up with that??? Great customer service!!!!!!NOT~!!!!
Sorry it is a Samsung Galaxy Vibrant phone..
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
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I forgot to ask one important thing...
How did Samsung service your phone?
Did they do a software fix?
or
Did they had to replace a hardware ?
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
woha wait there, I've sent my phone to Futuretel over a month ago and there is a place in Montreal that will do that on the spot !??? WHAT ? damn it...
anyone else tried them ?
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
WuWu said:
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
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Click to collapse
Awesome,
Please do let us know how your process of them taking your phone in work out.
Because like many others, I also bought my phone as 2nd hand and do not have receipt and I also am using with Rogers.
So I am interested in knowing how Samsung will treat you.
Please keep us updated.
Happy Hunter said:
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
Click to expand...
Click to collapse
Now let see how your new phone works out.
This shouldn't be a sticky. Imagine a sticky for all major cities in the world
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
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Click to collapse
@Happy Hunter
Did they really give you a new one with 2.2? I was in contact with them yesterday and will be calling again today. Is there anything that I should say/ask?
Just got a replacement unit yesterday from that samsung repair shop with froyo already installed. Drop my unit in the morning an got a new one in the afternoon.
Sent from my GT-I9000M using XDA App
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
WuWu said:
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
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Click to collapse
New phone doesn't always mean good, right/? maybe replacement board is a new revision or something. You never know.
Anyways, so you are saying that Montreal location will accept Galaxy S even if you do not have a receipt ?
Do they care if the phone is unlocked? or which carrier you are with ?
Were you told that the entire service will be free or charge too?
Let us know when you get your phone back.
Now if only there was one of these in Vancouver.
Alright guys, I thought I'd share my my experience with Motorola's repair department. The reasons I sent my phone in were because the screen had some areas that had backlight bleeding and the MicroSD card reader didn't work.
When I first called, I was told by AT&T and Motorola customer representatives that once the phone was received by them, it would be shipped back out in two business days. Alright I happily agreed to that and opened an RMA because I needed my phone back as soon as possible. So it was opened and I sent my phone in.
The device was then received on the 4th.
I called in on the 7th to ask if it was shipped, and they said it would actually take 15 business days to ship! I was like what?! I was told two days by the other two representatives. I was then told to call back on a weekday as the repair department was closed.
I called again on the tenth to see the status of the repair and they said it should be shipped 5-7 business days from when the device was received. But I still couldn't talk to the repair department because I had called after they had closed.
I called in the next day, and they said that it would be shipped on the twelth, which was the day after.
I then called in on the 12th to make sure it was shipped, the representative said that the device should have shipped but the online repair status just hadn't updated yet and it should be updated by tonight.
I check today to see if the status has been updated, and guess what, no change, all it says is device received. So I call to make sure the device has shipped. Now I talk to a representative that says that it will actually be shipped on the 16th and he has no idea why the other three representatives said it would be shipped on the 12th. I ask to speak to a supervisor and I get transferred. I asked her why I've been given tons of different (and seemingly wrong) information by different representatives and what is really happening. I tell them that this is getting ridiculous and I have had to reschedule two train tickets and I've lost over $90 dollars because of false information I have received. The supervisor literally is speechless, all she says is please call back Monday.
What I'm wondering is that has anyone else had this kind of experience with Motorola? Or is it just bad luck on my end. And if this continues, is there anything I can do.
Wow that sounds pretty bad. How come you didn't just take the phone in to an AT&T store? My previous Atrix had a dead spot on the touchscreen so I took it back to the AT&T store. They looked at it and called an AT&T repair center so I can pick up a new Atrix that very same day. Sorry to hear about your situation, hope it gets sorted soon.
Sent from my MB860 using XDA App
I forgot to mention I actually did go to an AT&T store. They were the ones that suggested calling AT&T and Motorola and the first ones to say that it would be shipped out two days after it was received. I had the option of going to an AT&T repair center but the closest one was an hour away so I decided to do it by sending it in.
I know AT&T used to offer warranty swaps by overnight shipment, which ususally meant getting an advanced exchange in one or two days. This was on HTC TP2s and similar phones but I think they still offer the same service if you complain about going to an exchange center.
I had the same problem with AT&T when I was on the Inspire...I pitched a big enough fit and had the retention people upgrade me to the Atrix. Best thing I can tell ya to do from my own experience would be to call the main customer care number and raise hell about the time and money you have lost...Have them.credit your account for the service and such ...it's not much but it does help a little bit.
Sent from my MB860 using XDA App
Bob Simons said:
I know AT&T used to offer warranty swaps by overnight shipment, which ususally meant getting an advanced exchange in one or two days. This was on HTC TP2s and similar phones but I think they still offer the same service if you complain about going to an exchange center.
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Oh dam, I wish I had known about that earlier.
Diesel984 said:
I had the same problem with AT&T when I was on the Inspire...I pitched a big enough fit and had the retention people upgrade me to the Atrix. Best thing I can tell ya to do from my own experience would be to call the main customer care number and raise hell about the time and money you have lost...Have them.credit your account for the service and such ...it's not much but it does help a little bit.
Sent from my MB860 using XDA App
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Hm... I'm gonna give that a try, thanks.
I've had devices swapped out, and all I did was call the main AT& T tech support number. This was on several Captivates and once on my wife's Inspire, although we found out after the Inspire didn't need it (unknown sources update problems).
In all cases I was offered an overnight shipping option at a small fee. I opted out, and in all cases my replacement was here within 3 days. Swap info, send old one back, done.
Sent from my MB860 using Tapatalk
I'm really sorry to hear you had such a bad experience. I actually had a similar problem with my phone regarding the screen burn image and went to the device support center. They were out of stock for a replacement Atrix but the associate placed an order for an overnight shipment. I was in possession of two phones at one time and had to agree to ship the defective one out within 14 days before facing a charge of $399. Anyway, I really appreciated the fact that I was never without a phone and the phone came in the next day and I shipped out my defective unit the day after.
They probably need to retrain the customer support reps to know the proper course of action for certain situations such as out of stock or too far of a location so that you are offered overnight shipping of a replacement.
One more question for the OP: were you expecting to get your same unit back? You said it was sent in for repair service so I'm wondering why you agreed to that instead of just swapping it out since you are still covered under the 1 year warranty.
ZyanyaMJ said:
I'm really sorry to hear you had such a bad experience. I actually had a similar problem with my phone regarding the screen burn image and went to the device support center. They were out of stock for a replacement Atrix but the associate placed an order for an overnight shipment. I was in possession of two phones at one time and had to agree to ship the defective one out within 14 days before facing a charge of $399. Anyway, I really appreciated the fact that I was never without a phone and the phone came in the next day and I shipped out my defective unit the day after.
They probably need to retrain the customer support reps to know the proper course of action for certain situations such as out of stock or too far of a location so that you are offered overnight shipping of a replacement.
One more question for the OP: were you expecting to get your same unit back? You said it was sent in for repair service so I'm wondering why you agreed to that instead of just swapping it out since you are still covered under the 1 year warranty.
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Click to collapse
Sending it in for repair was my only option. They told me if I went to the place an hour away I would have to drop my unit off and pick it up two days later.
EDIT: So I thought that it would be easier to just send it in instead of having to drive that far.
dreadlord369 said:
Sending it in for repair was my only option. They told me if I went to the place an hour away I would have to drop my unit off and pick it up two days later.
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Wow. So even at the physical place that was an hour away, they couldn't just swap it out? That is so strange. We are talking about an official AT&T Device Support Center, right?
ZyanyaMJ said:
Wow. So even at the physical place that was an hour away, they couldn't just swap it out? That is so strange. We are talking about an official AT&T Device Support Center, right?
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Yep, at least thats what the guy at the store told me.
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
ZyanyaMJ said:
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
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That was actually something I was thinking about doing. Also I did go to the BBB site but Motorola wasn't on the list, should I put it down with AT&T?
EDIT: Oh and nothing to assist me, AT&T and Motorola said I should be able to get a temporary phone while this repair was going on but I was completely denied.
ZyanyaMJ said:
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
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Alright I just called AT&T and they actually gave me a 65 dollar credit, which is half of my bill. THANK YOU very much for that bit of advice. Also They also said that I should call back tomorrow when the warranty center is open and they should be able to help escalate this issue further. As for the BBB complaint, if AT&T helps me out even further then I'll let it go but otherwise I'll file a complaint.
I sent my atrix to motorola also for repair got it back in 3 days unrepaired so i called them and said the water mark is still white she when on to say it could be caused by humidity i freaked and said so all the atrixs that are in texas right now are going to be void because texas has had triple digit reading for well over a month she was dumb founded and said let me escalate this higher sent me an overnight label and they have now had it for 9 days so who knows if it gets fixed this time they have the worst rating in customer service and repair...This will be my last Motorola phone
Sorry for your bad luck. Generally moto makes good hardware. All companies have lemons. What is sad is moto falls under the list of companies with general bad repair service. The only company i know of that has pretty good service overall is htc, but that might change since they're going to be more strict on warranty because of bootloaders.
I voided my warranty.
Well I got my phone back, just a heads up, like I said in the OP, they said it would be shipped on the 16th, however when I called in then, they said it would not be shipped that week at all because they had NO atrix's at all, new or refurb, and they were waiting on parts. I then filed a complaint with the BBB and informed motorola of the complaint. Guess what within an hour I got a second call saying the phone had shipped (this was at 8PM) and tomorrow morning a new phone was sitting on my doorstep. So if you guys are having major issues like me, just file a complaint with the BBB and motorola should comply.
dreadlord369 said:
Well I got my phone back, just a heads up, like I said in the OP, they said it would be shipped on the 16th, however when I called in then, they said it would not be shipped that week at all because they had NO atrix's at all, new or refurb, and they were waiting on parts. I then filed a complaint with the BBB and informed motorola of the complaint. Guess what within an hour I got a second call saying the phone had shipped (this was at 8PM) and tomorrow morning a new phone was sitting on my doorstep. So if you guys are having major issues like me, just file a complaint with the BBB and motorola should comply.
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Ok thanks for the heads up if nothing happens by tomarrow thats just what i will do
Well... I just found another issue.... No computer is able to recognize the phone. I've tried three different computers and I've tried installing the proper drivers and still, all I get is the "USB Device Not Recognized" error on all three. Time to call them back...
probably is driver. reboot phone and computer.
I sent my Nexus S in for a faulty rear speaker on August 25th. They received the phone on September 1st. On September 6th, the ticket was updated saying the phone was repaired. Then two days later, the ticket was placed on hold due to a part being on backorder (even though the phone was supposedly repaired two days prior).
I first called Samsung on September 20th to ask for an update. The representative said the ticket didn't have any updates and they opened an expedite ticket (but didn't provide me a ticket number) to get an answer from the repair center.
I called again on the 23rd. Same deal as the previous call. No update, expedite ticket opened, but no ticket number.
I called on September 27th asking for another update. No update in the ticket, but this representative actually gave me an expedite ticket number to reference.
I called today, October 3rd. Still no update on the status of the repair. I asked to be transferred to a manager. They transferred me to Executive Customer Relations. After spending 27 minutes on hold I finally got a hold of a representative by the name of Kevin. I asked how long does Samsung hold a phone in a repair status before they ship out a new unit to the customer. He told me Samsung doesn't do that since they don't stock phones at the repair facility (ok, but Im sure Samsung has other facilities that do stock phones - they are the manufacturer after all). He then put me on hold to get an update from the Dock Manager at the repair facility.
He came back after about 4 minutes on hold. He said the Dock Manager has no update from UPS as to when the shipment will arrive. I asked what part were they waiting for and he replied the rear speaker. They thought it was the wiring from the main board to the speaker and replaced that, but the phone still exhibited the same issues as when it first arrived.
I asked if - hypothetically - UPS still doesnt deliver the parts in, say, two weeks, what happens? He responded that a manager will make the decision at that point to replace the phone (but I thought Samsung doesn't replace phones??).
I asked who makes that decision to which he said a "higher up". They conveniently don't have a department name or a phone number because they don't deal with customers. He reiterated that they are waiting on UPS because they will be delivering it. He implied that UPS doesn't even have the parts in their possession yet, so who knows when they will actually be delivered.
I love my Nexus S and was seriously considering getting the Prime, but after this never-ending debacle, I highly doubt I will be purchasing another Samsung device. I'm angry at myself too, because I knew damn well that the speaker was the issue and saw replacements on eBay for under $30. I wanted to keep my warranty intact by having Samsung do the repair, which turned out to be a very bad idea.
Cliffs:
-Rear speaker died on Nexus S
-Sent in over a month ago
-Still no ETA for repair
-Samsung support is worthless
Anyone else have any issues with Samsung support?
civicdrivr said:
I sent my Nexus S in for a faulty rear speaker on August 25th. They received the phone on September 1st. On September 6th, the ticket was updated saying the phone was repaired. Then two days later, the ticket was placed on hold due to a part being on backorder (even though the phone was supposedly repaired two days prior).
I first called Samsung on September 20th to ask for an update. The representative said the ticket didn't have any updates and they opened an expedite ticket (but didn't provide me a ticket number) to get an answer from the repair center.
I called again on the 23rd. Same deal as the previous call. No update, expedite ticket opened, but no ticket number.
I called on September 27th asking for another update. No update in the ticket, but this representative actually gave me an expedite ticket number to reference.
I called today, October 3rd. Still no update on the status of the repair. I asked to be transferred to a manager. They transferred me to Executive Customer Relations. After spending 27 minutes on hold I finally got a hold of a representative by the name of Kevin. I asked how long does Samsung hold a phone in a repair status before they ship out a new unit to the customer. He told me Samsung doesn't do that since they don't stock phones at the repair facility (ok, but Im sure Samsung has other facilities that do stock phones - they are the manufacturer after all). He then put me on hold to get an update from the Dock Manager at the repair facility.
He came back after about 4 minutes on hold. He said the Dock Manager has no update from UPS as to when the shipment will arrive. I asked what part were they waiting for and he replied the rear speaker. They thought it was the wiring from the main board to the speaker and replaced that, but the phone still exhibited the same issues as when it first arrived.
I asked if - hypothetically - UPS still doesnt deliver the parts in, say, two weeks, what happens? He responded that a manager will make the decision at that point to replace the phone (but I thought Samsung doesn't replace phones??).
I asked who makes that decision to which he said a "higher up". They conveniently don't have a department name or a phone number because they don't deal with customers. He reiterated that they are waiting on UPS because they will be delivering it. He implied that UPS doesn't even have the parts in their possession yet, so who knows when they will actually be delivered.
I love my Nexus S and was seriously considering getting the Prime, but after this never-ending debacle, I highly doubt I will be purchasing another Samsung device. I'm angry at myself too, because I knew damn well that the speaker was the issue and saw replacements on eBay for under $30. I wanted to keep my warranty intact by having Samsung do the repair, which turned out to be a very bad idea.
Cliffs:
-Rear speaker died on Nexus S
-Sent in over a month ago
-Still no ETA for repair
-Samsung support is worthless
Anyone else have any issues with Samsung support?
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Click to collapse
Wow that is just horrible, sorry to hear that I can't believe they won't send you a new phone that is insane.
I have to add, that the service reps were very nice throughout this, but the lack of information is frustrating.
You'd be surprised at how quickly they will get their act together when you start calling their various numbers and demand a resolution.. Over a month is unacceptable. You just have to be more vocal man.
Sent from my Nexus S using Tapatalk
uansari1 said:
You'd be surprised at how quickly they will get their act together when you start calling their various numbers and demand a resolution.. Over a month is unacceptable. You just have to be more vocal man.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
What numbers would you suggest? I have called 888-987-4357 as well as 800-522-7341. The teir 3 support number that is floating around online seems to be disconnected.
And no offense to the tier 1 and 2 reps, but they just aren't helping. They are polite, but no matter how many times I call, how many times I *****, they will not do a damn thing. Its always "I'm sorry sir, it's out of out control". I don't know how a company expects customers to be happy when their mantra is "please call back for more information" day after day after day. HTC doesn't do this to their customers.
Someone on another forum suggested I message a few Samsung reps directly through Twitter, which I will be doing once I get back onto my computer.
Sent by carrier pigeon
That's really rough dude. Fortunately it is not a problem I will have to endure because I voided the **** out of my warranty when I rooted.
Anyways I like to make sure to get ID numbers from anyone I talk to on any customer service. It just seems to keep people more accountable when they know the call is recorded and I know who they are. I dunno if it'll help in this situation tho. Seems like there's not much the reps can do if the manager says they're waiting on a part. The suggestions above are all valid, being more vocal and whatnot. That's probably your best bet.
Sent from my Nexus S using XDA App
It's for reasons like this that i try to keep my cell provider in the loop regarding repairs. Yes, it's a little more awkward dealing with them, but if you end up in a situation like this, then you have another fallback for getting a quick resolution.
I'm in a similar situation, i'm dealing with the search bug, so i'm sending it back and back again and again until i get 3-4 repairs in, then i can go to my provider and say "They can't fix this phone, I would like a different one" and if i'm lucky, by the time i get there, the Prime will be released, if not, i'll get a shinny new nexus S (or maybe the galaxy 2 with cyanogen)
For your current situation, the only thing i can recommend is tie up their people. One of my classic tricks is to "collect" people on the phone. Don't let the reps transfer you, make them conference and keep them on the phone for as long as you can. The upper people will be more careful on how they deal with you as to not give bad examples to the lower people. You are taking the lower people off the general queue, costing the company more money. The longer talk time will also draw the interest of the floor manager (different from a manager you would speak to on the phone) who will do whatever it takes to speed things up.
I once made a rep wait 1 hour on the phone with me cause his "manager" was in a 3 hour meeting that could not be disturbed. after 1/2 hour, he tried everything he could think of to get me off the phone, no avail. after 1 hour, they interrupted the meeting to get the manager on the phone.
Finally, no matter how frustrated you get, don't get rude, pissy or mean. Be firm but always be polite and proffessional.
Thank you for the tips. I called again around noon and requested to be transferred directly to Executive Customer Relations. I spoke with a gentleman named James. He was very polite, and in about 10 minutes of being on the phone with him, I was told I would get a tracking number by the end of the day. At 6:57EST, I received an email from the generic Samsung delivery service as well as James with the tracking number for a new device.
I must stress that the reps on the phone were really polite. I guess it's just Samsung that is making things difficult. I didn't have this problem with my TV, but that was about three years ago. Im going to have to think long and hard about buying another Samsung device.
I'm about to go through a similar situation. I shipped my Nexus S in to a Samsung service center in Texas almost 2 weeks ago and received an email today saying my repair is on hold due to parts needing to be ordered.
My issue is a bit more complicated then a speaker but come on! I hate iPhones but st least if you have a issue with your phone, Apple gives you a refurbished one on the spot(RIP Steve).
I'm going to call Samsung tomorrow and see whats going on. I cant wait months!
Sent from my HTC Sensation Z710e using xda premium
kmmxracer said:
I'm about to go through a similar situation. I shipped my Nexus S in to a Samsung service center in Texas almost 2 weeks ago and received an email today saying my repair is on hold due to parts needing to be ordered.
My issue is a bit more complicated then a speaker but come on! I hate iPhones but st least if you have a issue with your phone, Apple gives you a refurbished one on the spot(RIP Steve).
I'm going to call Samsung tomorrow and see whats going on. I cant wait months!
Sent from my HTC Sensation Z710e using xda premium
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Click to collapse
I've been hearing that a lot of people have not been getting their phones back in a timely manner. I was contacted by a Samsung employee on here, I pm'd you their screen name. Good luck.
Sent by carrier pigeon
Thanks I appreciate that
Sent from my HTC Sensation Z710e using xda premium
Samsung has the worst customer service I've ever seen. I live in Canada and their Canadian site only has the number for the American Customer Service centre.
I was put on hold for over 1/2 hour then told to call the Canadian customer service number.
When I called the Canadian number, the reps gave me the number of the wrong service centre so I had to call them again today and ask for a service centre close to my area.
I'm expecting a call tomorrow so I hope everything goes well. My problem is with a Samsung Dryer not a cellphone, but I've experienced the same problems before when I had to call about a cellphone issue.
Overall, they're completely useless but their products are usually solid so you don't have to call them so often!
EraqEE said:
Samsung has the worst customer service I've ever seen. I live in Canada and their Canadian site only has the number for the American Customer Service centre.
I was put on hold for over 1/2 hour then told to call the Canadian customer service number.
When I called the Canadian number, the reps gave me the number of the wrong service centre so I had to call them again today and ask for a service centre close to my area.
I'm expecting a call tomorrow so I hope everything goes well. My problem is with a Samsung Dryer not a cellphone, but I've experienced the same problems before when I had to call about a cellphone issue.
Overall, they're completely useless but their products are usually solid so you don't have to call them so often!
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Click to collapse
I had not problems finding their number on the Canadian site.
http://www.samsung.com/ca/info/contactus.html
Talking to tech support, i even got a direct number for their Montreal repair facility.
The number you see on their stupid website is the American number. The Canadian number is 1-888-899-7605
I tried the number you mentioned and some lady with a Southern accent answered and she told me they're based in the US. She then transferred me to the Canadian branch which has the number I posted above.
EraqEE said:
The number you see on their stupid website is the American number. The Canadian number is 1-888-899-7605
I tried the number you mentioned and some lady with a Southern accent answered and she told me they're based in the US. She then transferred me to the Canadian branch which has the number I posted above.
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Click to collapse
I've called the number on the website 4-5 times without any issues. Maybe I'm just lucky.
Dude, that's extremely hard. However, because I lose my warranty when I rooted, I won't have to deal with this issue.
In any case, whenever I speak with a customer support representative, I want to be sure to collect their ID numbers. Just knowing that the call is being recorded and that I am aware of who is on the other end helps to make folks more responsible. But I'm not sure if it will be helpful in this case. If the management states that they are awaiting a part, it seems like the salespeople won't be able to do anything. All of the aforementioned recommendations, such as being more vocal, are sensible. Your best option is most likely that. If this is happening again and again the contact samsung customer service dubai or make a call on +97145864033.