I'm fed up with the battery life on my phone. It's only lasting about 8 hours on a full charge with medium usage, fb and twitter set to never refresh and using juice defender. I'm taking it to the store to see about getting the battery replaced as I've only had the phone 6-7 months. Are they going to give me **** about my phone being modded eg; running CM?
Sent from my HERO200 using XDA App
Depends on the people that work there. Out of the two sprint stores by me, one has a few employees who actually talked to me about rooting the day I got my phone haha. I know they don't care whether I show up running a custom ROM or not.
But the other store is the complete opposite, they take everything seriously and follow all those rules/restrictions on people who root
So, I'd say if you don't know what kind of employees are at your sprint store - nandroid backup your phone and run the RUU. Then possibly hint about being interested in learning about "this rooting thing." And take it from there
Same here the two sales reps were actually showing me cm6 on their ssmoment because I had a rooted mytouch running cm6 it really does depend on who u talk to and it is always better at service and repair centers instead of stores that just do sales
Sent from my HERO200 using XDA App
They will most likely blame the bad battery life on the custom ROM..we all know it's BS, but that's what they are trained to say. 3rd party software is always to blame. Just flash stock if you want the best chance of getting what you want.
I say nandroid, then install a 2.1 sense rom. Then take it in.
Sent from my HERO200 using XDA App
Policy rule: Yes they will. Nandroid, save it off your SD card, RUU it, then go in.
I've found that if you go to stores that are third party instead of a corporate store you'll have better luck. Make sure its more than just a.kiosk in the mall though because it seems they never know what the heck theyre talking about. And btw, I go through phones faster than underwear, and really dont have issues when I have to take it in to a third party store...
I am sofa king we todd ed
oohaylima said:
Policy rule: Yes they will. Nandroid, save it off your SD card, RUU it, then go in.
Click to expand...
Click to collapse
Agreed.
Sent from my HERO200 using Tapatalk
Where can I find a rooted 2.1 rom so that I can do a factory reset so sprint will replace my wife's phone that constantly shuts off.
Deadsoulsniper said:
Where can I find a rooted 2.1 rom so that I can do a factory reset so sprint will replace my wife's phone that constantly shuts off.
Click to expand...
Click to collapse
You don't need a pre-rooted RUU file to bring it back to factory setting. In fact, that's something you don't want to have installed. Go to htc's support website, select your phone and download their RUU program. Follow the instructions and then you're set.
Was doing my regular lurking here, and I found another method to RUU it back if you want.
[SOLVED] Return to stock (unroot) without USB or without a computer (non-RUU method)
Related
I swapped out my Vibrant for a new one and forgot to delete the file for root. Is this a problem or will T-Mobile not even notice the file and just wipe the internal mem? I unrooted it before I sent it in but I forgot to delete the file.
Authorities have been notified..... probably on their way to your house now......
alecjake said:
I swapped out my Vibrant for a new one and forgot to delete the file for root. Is this a problem or will T-Mobile not even notice the file and just wipe the internal mem? I unrooted it before I sent it in but I forgot to delete the file.
Click to expand...
Click to collapse
Pack your bags, get on the first flight out of town.
Sent from my SGH-T959 using XDA App
Hahaha nice jokes.
Don't worry they don't check every phone infact they putthe phones on racks and a computer auto turns them to stock erasing everything
No worries
Sent from my SGH-T959 using XDA App
I bricked mine and sent it back to them with a custom rom and a i9000 kernel on it....no problem once its in good physical condition they wont give you any trouble
alecjake said:
I swapped out my Vibrant for a new one and forgot to delete the file for root. Is this a problem or will T-Mobile not even notice the file and just wipe the internal mem? I unrooted it before I sent it in but I forgot to delete the file.
Click to expand...
Click to collapse
Vibrant + Nero + OCLF
I hope you don't get charge cuz if they find out you will. Trust me I got a couple of friends working for Tmo.
I did the same thing OP, no big deal... I didn't get charged..
When I got mine I asked the sales person about rooting the phone. Keep in mind this is a salesperson and not T-Mobile corporate, but she really knew her stuff. She was the one everyone else in the store went to for help when they were not sure of the answer to a customer's question.
She said, if you have to return it just get it back to looking stock. Have the stock ROM on the phone and remove any obvious root or root required apps if they are still installed after you put the stock ROM on there. She said if it made me more comfortable I could remove busybox and su, but that nobody was going to go digging into the file system to see if the phone was rooted.
Basically they know, even if they don't officially acknowledge, that rooting the phone does not break it. If the phone is running stock firmware and it is still having issues then it is highly likely that the issue is hardware. Also, the preliminary acceptance or denial of the claim is done in store. If it makes it back to the factory it is pretty much accepted unless something really fishy pops up, like it is obvious you have been dissembling the device. They might kick it back if they find a FFC or soldering at the GPS antenna, but they are not looking for the su executive at that point.
They don't check the phones out that they get back they just restore them or whatever
lrobles787 said:
I hope you don't get charge cuz if they find out you will. Trust me I got a couple of friends working for Tmo.
Click to expand...
Click to collapse
Vibrant + Nero + OCLF
Yeah. Everyone is right. No worries. I ducked up a captivate on a30 day test drive with ATT, I took it back with stock ROM and even left superuser icon on there just hid it with launcher pro. Shouldn't have any problems. I didnt and believe they didn't wanna take that phone back on day 29.
Sent from my ADR6300 using XDA App
I've sent mine to samsung after i bricked it messing with roms, it was sent in with absolutely nothing original software wise.
didnt even get a warning. they flashed and sent it back A-ok
Hello!
Just got my Epic 4G a few days ago and I'm already itching to root it, but I'm paranoid about the warranty. Sprint rep told me that they were anal about it and it would void it.
I used to have a Nexus One with T-Mobile and I was flashing new ROMs and kernels almost every day. I've always been a 'nerd' so I know what it all means and how to do it... but there's that lingering warranty in my mind. I was worried about it at first on my Nexus One, but eventually rooted and unlocked the bootloader even though I knew it meant the warranty went byebye.
Can someone offer me some piece of mind? Are these things easy to un-root? Is there any way that a Sprint tech could find out if it was ever rooted should I ever need to take advantage of the warranty?
I'll be honest with you, I'm not sure if it's worth it. I am not going to flash custom ROMs (yes, I miss FroYo, but I'm content)... the only reason I'm interested in rooting is for things like AdFree, Juice Defender, and removing stock apps.
Thoughts?
99% of Sprint reps not only could never tell your phones been rooted without seeing a different boot screen, but don't even know what root is.
Ryjabo said:
Hello!
Just got my Epic 4G a few days ago and I'm already itching to root it, but I'm paranoid about the warranty. Sprint rep told me that they were anal about it and it would void it.
I used to have a Nexus One with T-Mobile and I was flashing new ROMs and kernels almost every day. I've always been a 'nerd' so I know what it all means and how to do it... but there's that lingering warranty in my mind. I was worried about it at first on my Nexus One, but eventually rooted and unlocked the bootloader even though I knew it meant the warranty went byebye.
Can someone offer me some piece of mind? Are these things easy to un-root? Is there any way that a Sprint tech could find out if it was ever rooted should I ever need to take advantage of the warranty?
I'll be honest with you, I'm not sure if it's worth it. I am not going to flash custom ROMs (yes, I miss FroYo, but I'm content)... the only reason I'm interested in rooting is for things like AdFree, Juice Defender, and removing stock apps.
Thoughts?
Click to expand...
Click to collapse
Nothing to worry about... If you have to take your phone back to the store just Odin back to stock and problem solve. Everything is on the Wiki.
063_XOBX said:
99% of Sprint reps not only could never tell your phones been rooted without seeing a different boot screen, but don't even know what root is.
Click to expand...
Click to collapse
exactly! I took my epic in back in November to complain about battery management issue I was having and to swap out for a new one. I told the rep what a bummer it was that I had to re-install all my apps and he said
"naw man, you can just save everything on your sd card no problem. that's what its there for!"
to which I replied, "only on froyo, and only if you install the leaked dk28 build"
rep:
Yeah they don't even know.if a phone is rooted or not. Besides just like people aid previously just use Odin and it.flashes it.back to stock. Its a lifesaver sometimes.
Sent from my Evo Killer!!!
Some older phones used to have flash counters, and I don't know if the epic has one. Typically they are buried deep in inaccessible areas and I doubt that any sprint store would have the wherewithal to get at it. I'm sure that Samsung could probably tell, but when Sprint sends them back they just throw them in a big box. The point of accountability is at the store where you exchange for another one. So either odin back to stock or short out the hardware and sprint will be none the wiser.
Sent from my SPH-D700 using Tapatalk
Top Nurse said:
Some older phones used to have flash counters, and I don't know if the epic has one. Typically they are buried deep in inaccessible areas and I doubt that any sprint store would have the wherewithal to get at it. I'm sure that Samsung could probably tell, but when Sprint sends them back they just throw them in a big box. The point of accountability is at the store where you exchange for another one. So either odin back to stock or short out the hardware and sprint will be none the wiser.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Yeah, there is actually a code that you can bring up to see if the phone is a refurb'd or not. I did that on mine and it was definately new.
Thanks for all the replies.
Rooted today using this: http://forum.xda-developers.com/showthread.php?t=808103
No problems.
Now if only there was a Gingerbread ROM...
Ryjabo said:
Now if only there was a Gingerbread ROM...
Click to expand...
Click to collapse
Don't even start
Darkk69 said:
Yeah, there is actually a code that you can bring up to see if the phone is a refurb'd or not. I did that on mine and it was definately new.
Click to expand...
Click to collapse
I did too and with the code check it shows new but hey do you believe that I don't cuz if we can make the phone looks unrooted with Odin they can make their own phone to appear as brand new.
dito33
Sent from my SPH-D700 using XDA App
Sprint had a software that send them your baseband version. So if you calling in for troubleshooting on your device be careful. If the rep knows what there doing and what to look for they can mark your device damaged beyond repair
Sent from my SPH-D700 using XDA App
Sounds like ciq.
Sent from my SPH-D700 using XDA Premium App
Overstew said:
Sounds like ciq.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Yup.
But who cares about the baseband? It's just the modem version.
Most likely what send the info. But I tested it on my phone ko and I had the no ciq roms and it still read them.... So idk I'm one of the techs that knows what he is doing there lol
Sent from my SPH-D700 using XDA App
fury15 said:
Most likely what send the info. But I tested it on my phone ko and I had the no ciq roms and it still read them.... So idk I'm one of the techs that knows what he is doing there lol
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
More information would be appreciated. Name of the software, how it's connecting, etc.
Only thing I know is the tool I use to check it... Its the thing that auto activates you're device so I don't know much
Sent from my SPH-D700 using XDA App
Whoa sprint gonna start crackin down on the roots? J/k just kuz I highly doubt they really care all that much...
Sent from my SPH-D700 using XDA App
*cue dramatic chord* wow actually.
considering what sprints up to with their base stations, customer service improvements, and the fact that even when i worked for em 3-4 years ago, they were always updating their rms/rms+/fast/snap/fdt systems, i can't say i'm too surprised.
the leg up they go for on the other companies afterall is trying to be the first to the gate with tech.
anything our system info can tell, i'm sure they can see. kernel/rom/etc. i doubt they'd act on it unless its a store visit though. or i'd hope not anyways. it'd be strange and surprising to see the company thats the easiest on the rom community(they're the only ones who kept their mouth shut about wireless tether so far, and the easiest with 3rd party apps from the beginning) to turn on them.
pixlz said:
*cue dramatic chord* wow actually.
considering what sprints up to with their base stations, customer service improvements, and the fact that even when i worked for em 3-4 years ago, they were always updating their rms/rms+/fast/snap/fdt systems, i can't say i'm too surprised.
the leg up they go for on the other companies afterall is trying to be the first to the gate with tech.
anything our system info can tell, i'm sure they can see. kernel/rom/etc. i doubt they'd act on it unless its a store visit though. or i'd hope not anyways. it'd be strange and surprising to see the company thats the easiest on the rom community(they're the only ones who kept their mouth shut about wireless tether so far, and the easiest with 3rd party apps from the beginning) to turn on them.
Click to expand...
Click to collapse
They knew on my wifes Intercept two weeks ago and the tech support just asked if rom I was using was better than stock. I said yes, and he said that it s the only way to get that phone to function properly. He then took care of my issue as if it was a "non-rooted" phone.
I had my external speaker go out and took it up to the Sprint store to get the speaker replaced. The tech asked me if I rooted it, but he didn't have a problem with that.
The problem I had was that replacing the speaker screwed up the phone somehow so I had to re-flash. Meaning it wouldn't boot properly. But that is another story.
bender_123 said:
They knew on my wifes Intercept two weeks ago and the tech support just asked if rom I was using was better than stock. I said yes, and he said that it s the only way to get that phone to function properly. He then took care of my issue as if it was a "non-rooted" phone.
Click to expand...
Click to collapse
So they knew just from you calling on that rooted phone that you had a custom ROM on there? Wow, not too bad.
OK - it makes sense that a tech/repair guy at the local Sprint store might be able to tell if you've "rooted" your phone ( by the way - didn't you all Odin back to stock ? ) ; but are you saying that Sprint HQ can tell if I'm rooted/ROMed just by me calling them from my Epic ? ....... Big Brother 4 Sure ( and they prolly reading this post , too )
fury15 said:
Sprint had a software that send them your baseband version. So if you calling in for troubleshooting on your device be careful. If the rep knows what there doing and what to look for they can mark your device damaged beyond repair
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Sounds like you left out a lot of information:
1. How do you know this? Is this something that happened to you or is this heresay / speculation?
2. Was this done on Stock phone or one with SRF/Bonsai (with no ciq?)?
TexasEpic4GUser said:
OK - it makes sense that a tech/repair guy at the local Sprint store might be able to tell if you've "rooted" your phone ( by the way - didn't you all Odin back to stock ? ) ; but are you saying that Sprint HQ can tell if I'm rooted/ROMed just by me calling them from my Epic ? ....... Big Brother 4 Sure ( and they prolly reading this post , too )
Click to expand...
Click to collapse
I could care less about the Intercept...that damn thing can burn in a pit...which may actually help it function better than it currently does.
Not sure if they have a system or not, but I laughed that the dude knew the only way it works is with a custom ROM. I have Ubentdroid on it and at least the capacitive buttons work now.
If you can't tell, I would not recommend the Intercept. It sucks more than the suckiest suck that ever sucked.
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
+1 on this
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
Sometimes its an issue that isnt a biggie, so unroot is a waste of time. With my wifes, it was that her phone stopped being recognized on Sprint service. It ended up being an account screw up.
Well this is simple, we can just create a flashable zip to simply change the baseband to display the stock one.
(Haven't done any rom developement, so I don't know where that file lies.)
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
EXACTLY! why take a chance? especially if you have lost/stolen protection, you don't want to give them a reason to screw you over. good to know they can figure it out over the phone as well tho. hopefully they stay content letting people root away w/ no consequence except for a voided warranty, considering all the reasons they give customers for rooting (CIQ, DRM, ect...)
Overstew said:
Well this is simple, we can just create a flashable zip to simply change the baseband to display the stock one.
(Haven't done any rom developement, so I don't know where that file lies.)
Click to expand...
Click to collapse
Baseband is your modem version...
Sent from my SPH-D700 using XDA App
So my epic was rooted. I was on the stock rom, just removed all the bloatware. I kept getting the google services framework force close and random reboots. I ODIN'd back to stock froyo ec05 (before the Gingerbread update came out) and it was still happening. I have TEP, so I figure I'll just bring it in to Sprint and maybe they can reflash it or something. I drop it off, they tell me to come back in 3 hours. I return and the girl brings out this piece of paper with some stats on it. She asks me if I have ever rooted my phone. I want to say no and play dumb, but it looks like I'm busted anyway. She shows me the sheet of paper, it says "version in:" and below that "version out:" She tells me this is how they can tell the phone has been rooted, it's blank next to one of them. She also tells me that because it's been rooted they can't do anything with it; no reflashing, no repairs, nothing. She tells me I can pay the $100 deductible and get a replacement but that's it. She also tells me her phone is rooted, and most of the employees there root their phones too. So I leave and reflash with ODIN once again. My problem seems to be resolved, but then I ran across this post.
http://forum.xda-developers.com/showthread.php?t=1211794
According to Squishy, it sounds like they could have at least reflashed it. Is it at their discretion? Did they just not want to deal with it? Or maybe the policy has changed?
Has anyone else tried to bring a previously rooted phone in to Sprint and had this happen?
Crazy people. Good to know that they know.
Sent from my SPH-D700 using XDA App
Yea, it's at the individual stores discretion, based on how big of an ass the manager is, and that store's exchange attainment scores. Too many unnecessary exchanges, comes back to hurt a store's goals, so some manager's will institute policies as such, to give themselves leeway. Take it to another store, preferably not a corporate store.
Sent from my SPH-D700 using Tapatalk
after a fresh odin all root remnants are removed. The sprint rep was just stupid.
Sent from my SPH-D700 using XDA App
brimart said:
So my epic was rooted. I was on the stock rom, just removed all the bloatware. I kept getting the google services framework force close and random reboots. I ODIN'd back to stock froyo ec05 (before the Gingerbread update came out) and it was still happening. I have TEP, so I figure I'll just bring it in to Sprint and maybe they can reflash it or something. I drop it off, they tell me to come back in 3 hours. I return and the girl brings out this piece of paper with some stats on it. She asks me if I have ever rooted my phone. I want to say no and play dumb, but it looks like I'm busted anyway. She shows me the sheet of paper, it says "version in:" and below that "version out:" She tells me this is how they can tell the phone has been rooted, it's blank next to one of them. She also tells me that because it's been rooted they can't do anything with it; no reflashing, no repairs, nothing. She tells me I can pay the $100 deductible and get a replacement but that's it. She also tells me her phone is rooted, and most of the employees there root their phones too. So I leave and reflash with ODIN once again. My problem seems to be resolved, but then I ran across this post.
http://forum.xda-developers.com/showthread.php?t=1211794
According to Squishy, it sounds like they could have at least reflashed it. Is it at their discretion? Did they just not want to deal with it? Or maybe the policy has changed?
Has anyone else tried to bring a previously rooted phone in to Sprint and had this happen?
Click to expand...
Click to collapse
Before i got into flashing roms, themes, mods. The only thing i knew how to do was root. Before i even knew odin and this forum existed, i bricked my phone 2 times within a week.... Both times didn't know any better other then to take it the closest sprint repair store. Both times they replaced my phone which was rooted and bricked when I walked in....
Moral of my story- it's the stores discretion.
Sent from my SPH-D700 using XDA App
Anyone know why when I tried to open a network support ticket they are detecting I'm on a mikfroyo rom. I changed Roms so many times the past 6months.. so what the hell is up with that:
They even said you have to be on a official Rom.. man how they detect this info is pretty funny. And how wrong it is.
But any way to fix that issue
Sent from my PC36100 using XDA App
Why do you think they would give you support when you voided your warranty by rooting and installing another ROM?
I mean seriously...
I don't need support. I do wish to inform them of their network problem here... If so I have 8 other people with Sprint who are official.. who can report the network problem aswell ... Why would I need support if my phone is perfectly fine. And besides the fact I'm not running the Rom they are indicating I am...
Sent from my PC36100 using XDA App
Again... think about it for a little bit. They don't know if you have 8 other people who are experiencing they same problem you are.
They're not going to waste their time with a problem that could be the result of a modded phone.
nemoid said:
Why do you think they would give you support when you voided your warranty by rooting and installing another ROM?
I mean seriously...
Click to expand...
Click to collapse
You only voided your warranty with HTC, not sprint. I've taken my rooted/S-OFF device many times and have talked to the store reps and they have no policy against rooted devices. There is stores that will give you a hassle just to be lazy, meanwhile other stores will ask you to simply flash back to stock to help narrow down issues caused by software or hardware.
Oh so a version from stock that just has apps removed that ate considered bloated. So that can be a phone error. Dude I've flashed many roms kernels and radios and its the network. I'm not after phone support. I don't need a warranty on my Damn phone but I pay them for service via their towers if they have issues with it then they should fix their network problems. I will pay insurion if I have phone issues its why I have them.
Sent from my PC36100 using XDA App
The guy just said to install a stock Rom and give him info. The guy was like okay 3rd party. You need to install stock . But he did agree there is probably a problem in the area.
Sent from my PC36100 using XDA App
ANyways the guy said I should keep stock until testing is done well. Im on a modified stock rom etc (testing this rom out). Anyways is there a way to show them my software/build number as stock or whatever to fool them when i re provision it to update their system?
nemoid said:
Again... think about it for a little bit. They don't know if you have 8 other people who are experiencing they same problem you are.
They're not going to waste their time with a problem that could be the result of a modded phone.
Click to expand...
Click to collapse
no they are not wasting their time providing CUSTOMER support to a paying CUSTOMER
How can Sprint finds out if your rooted with a custom Rom? Even they never saw the phone?
Sent from my PC36100 using XDA App
culua said:
How can Sprint finds out if your rooted with a custom Rom? Even they never saw the phone?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I used to Run Mikfroyo but the thing is I don't know how they know I was on a custom rom. Maybe when provision your phone it sends that data. Now I'm On a different rom but i was unaware how he knew. The guy *PinkElmo* basically just said to go back to stock ROM for the duration of the testing (sounds like he not only not has a problem with it but sounds like he uses custom as wellXD).
I'm still puzzled as to how they found out...
I also currently using mikfroyo 4.61. But I didn't start rooting after a month signing up.
Sent from my PC36100 using XDA App
culua said:
I also currently using mikfroyo 4.61. But I didn't start rooting after a month signing up.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I had to provision a few months back though... But It Got me wondering. I have been downloading a stock rom at 199mb it should take roughly 2-8 hours on the Sprints NOW DialUp Network
Sprint has a program called OMA-DM. This program has all the information from the status section of your device. When I worked for sprint we would have customers update their data profile, this would send the information to the tool. The rep can then see what rom you are on. However this did not work on AOSP roms since they do not update the profile.
If you want to fool sprint update your profile under a stock unmodified rom, then flash to AOSP, the info for the sense rom would be still in the system.
Furthermore they can see if you have updated the profile, so if you tell them that you did they will be able to see if you actually did or not.. They are also able to view all the transactions with dates and times between your phone and the tool.
My advise to you is to suck it up and run the official rom until the testing is over, usually about a week.
Also sprint has no control over a custom rom, so they automatically have you update profile and firmware to the current version to ensure that the phone is working to their standards and things that they have control over.
TL;DR - Quit complaining and use a stock rom so sprint can do their testing.
The complaining in this thread has me puzzled. Run a stock Tom for them to test, reinstall favorite Tom when done...
Pao23 said:
The complaining in this thread has me puzzled. Run a stock Tom for them to test, reinstall favorite Tom when done...
Click to expand...
Click to collapse
is your favorite "Tom" a "Tom Collins"? hahaha, sorry. i had to.
Thanks and for data profile. Just the one under updates? If so it would have shown mikg if clean rom I got a download of stock and was going to flash it when i can before Tuesday since Monday is a holiday...
Thanks for informing me how they detect what Rom your on.
Sent from my PC36100 using XDA App
I imagine sprint can know quite a bit about your phone. When I had my diamond, (or maybe it was my Evo, I forget) something wasn't working right. I got on the phone with a tech, and he proceeded to to operate my phone while I was holding my phone. I could see the screen clicks, and him going from one menu to another, operating my phone remotely. Blew me away.
As for the monitoring SW mentioned earlier in this thread, does it read build prop values? Cuz I'm guessing that's how they get your device info.
Lastly, post 2 and 3 about not expecting sprint to work on/assess your rooted phone. BS. Sprint has given mixed signals about this. I know there have been internal memos released stating they now will honor rooted phones. I think lazyness is the culprit when a comes to CSRs or techs rejecting for root. I've always taken in my rooted phone and put a stockish rom on it first, when I have a hardware problem (blown speaker, broken screen, etc.)
sent from xda app on drews ics
cmsjr123 said:
Thanks and for data profile. Just the one under updates? If so it would have shown mikg if clean rom I got a download of stock and was going to flash it when i can before Tuesday since Monday is a holiday...
Thanks for informing me how they detect what Rom your on.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yes the one under the updates.
scottspa74 said:
I imagine sprint can know quite a bit about your phone. When I had my diamond, (or maybe it was my Evo, I forget) something wasn't working right. I got on the phone with a tech, and he proceeded to to operate my phone while I was holding my phone. I could see the screen clicks, and him going from one menu to another, operating my phone remotely. Blew me away.
As for the monitoring SW mentioned earlier in this thread, does it read build prop values? Cuz I'm guessing that's how they get your device info.
Lastly, post 2 and 3 about not expecting sprint to work on/assess your rooted phone. BS. Sprint has given mixed signals about this. I know there have been internal memos released stating they now will honor rooted phones. I think lazyness is the culprit when a comes to CSRs or techs rejecting for root. I've always taken in my rooted phone and put a stockish rom on it first, when I have a hardware problem (blown speaker, broken screen, etc.)
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They used an application call LogMeIn Rescue. It gives them the ability to remotely view/control a pc, windows or blackberry phone. Its actually a lot easier to do it for a customer more often then trying to walk them through it.
Yes the information displayed in the about phone section is stored in the build.prop.
As for the software; software plays a factor in how the device operates and communicates with the network. Sprint has designed the stock software on their devices to their standards. They know their software and how it works. Now take a custom rom, one that has be frankenstined together. How do you expect a company to properly troubleshoot and diagnose a problem that could very well be related to the customer software?
I totally agree with the laziness part on the Tech Reps, after working with the company for several years, Id have to say most of the reps were less educated or technically minded about the device that they were working with. I could not tell you how many times I would hear customers complain about the Tech Reps.
Going to a hardware issue, Custom software would not break the screen, blow a speaker, or otherwise cause physical damage to the device (with the exception of a battery). So these should have no effect on hardware warranty's or exchanges.