Related
This may have been discussed before but I just wanted to inform you guys on my experience.
So I purchased my EVO 6/16 and I absolutely loved it!! At first glance it was everything I expected an more. I looked a little closer at the device and I noticed quite a bit of things
1) Screen was not properly seated
2) Battery life was somewhat suspect (even with NO task manager and NO syncing)
3) a bit jittery when swiping from one screen to another (compared to that of replacement and my Nexus One)
4) Random buttons seemed to have been activated when pressing the power button (mostly the camera button)
5) Screen responsiveness was a bit off
So the above issues were just a few I noticed from my OLD EVO. Now this may be somewhat of an "Placebo Effect" of getting a new Evo. The phone they gave me today feels a bit different. Both phones has the Build (003) I jotted down all of the numbers I could and nothing seems different as far as build is concerned, however we all know quality control in different batches can vary from time to time but not by much (or at least shouldn't)
REVIEW OF EVO I RECEIVED 6/22 FROM SPRINT:
I went to the Sprint store on Monday 6/21, to exchange my OLD Evo because I was a lil disappointed with the above issues they inspected the device and said you are right the screen is not seated correctly. Of course the screen responsiveness worked perfectly for the rep lol. The manager came out and said he'd put me on the waiting list and I'd receive a new one as soon as they came in. I got a call less then 24-hrs later stating they had some in. So of course I jumped for joy dropped my son off at daycare and went to the sprint store to grab another Evo. It took about an hr because of the amount of people up there. I handed over my old Evo and got a new Evo. I asked to hold both in my hand because I read somewhere were a sprint rep tried to act like he exchanged a phone and changed all the stickers inside to make it seem like it was a new phone. So after I looked carefully at the numbers I had written down I held both in my hand and compared the screens. Rubbing my fingers on both screens on the left hand corner and side. As to no ones surprise what do you think happened!! DUH, the damn screen was coming up and the manager says, "WHAT THE HELL". So of course I get the new Evo and I get a brand new charger and kept my old one for my troubles per Manager.
So while keeping the above issues in mind, the new devices is showing absolutely NO light leakage and when I say NONE I mean NONE! No left corner. NO leakage above the 4 soft buttons, no nothing! Phone seems very responsive to every touch where you barely have to tap the button and it'll activate. This may be caused by the screen being properly seated unlike the previous one I had. Battery is still suspect however that is something I am willing to live with because I know what the phone can do and what it takes to perform those task. If anyone has any additional questions please PM me or ask here.
I know this is pretty lengthy but I really need to start giving back to XDA because, indirectly, you guys have done so much for me.
There all different
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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Yeah that is certainly a step you can take. If the store is unable to assist thats just more fuel to take with you when you call Sprint and let them know how you were treated in the store. Bet you'll have a new Evo by Friday lol.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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I am new yes.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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I did call the hotline, I dialed *2 and talked to a fella and he told me the same, just take it up to the one that I bought it at and have them exchange it. I guess they play favorites.
Ya, I called em again, they told me all I can do is have them hold one, IF they have any, I think I'm just talkin to the wrong people about this. thanks for the input.
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
?????
okay heres what im understanding so far, sprint will replace/exchange my evo if it has light leakage or/and glass separation? please correct me if im wrong, so when i go to my local sprint store i wont look like a fool
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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+1... Im in the same boat.
Sprint online order center told me that for the glass separation n light leaking I should get a replacement from sprint dot com (being the place I got my phone from) n that going to a local repair store would only mean I get a refurbished evo the rep said "if you paid for anew device n its defective you should naturally want a new replacement not a refurbished unit" so I agreed the phone is still out of stock at sprint dot com n as soon as it goes in stock I was told to call them n demand my new replacement. Further more the rep said even if I go past my 30 day limit n the device is still not in stock that I will not pl pay for anything because it was defective to begin with.
I went to a sprint repair center and the guy told me it is a normal thing for the phone to have a light leak and that the glass was normal. He said he has a Evo too and his is doing the same thing. I showed him how my glass is up and does not have an edge like the other side of the phone and he said that the phone is fine... WHAT THE HECK... no it isn't! It has lifted some since I bought it.
All 3 of ours are having the glass problem and mine has a half blown speaker. Sprint said to take it into a corp store so they could put a note on the account, so I did, but sprint.com is still out so I can't replace them.
Another week and a half and I'll be getting close to the 30 day mark. I hope I get some working ones by then!
I know it is not normal for the phone to be glowing in the dark...
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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Click to collapse
+1 I'm also in the same boat..
Coming from having 2 faulty Heros and having to deal with CS, your best bet is to use *2. Lately Sprint's CS has been amazing after horrible reviews. Let them know your problem and they will take care of it. I have had 2 different options. Either have Sprint overnight me a replacement phone. Or have them note my account and I go to the local Sprint store to have it replaced. Both have worked flawlessly.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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Oh good I was worried about this. I am having the light leakage issues and want an exchange, and of course like every other owner I have dropped mine already lol.
Luckily I got mine at a Wal-Mart in the boondocks where they have a full stock still so no inventory issues there haha
BAleR said:
I know it is not normal for the phone to be glowing in the dark...
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I had the same problem with glowing in the dark with the Navigation keys being dimly lit.
After some reaserch, It appears I have a REV 0002 Hardware. I have replaced with a REV 0003 hardware and the problem is GONE......
BAleR said:
I am new yes.
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Once you go into the store and speak with a manager politely ask him when your 30 day satisfaction guarentee started. Its unfortunate that you have to mention it but I am sure once he see that you are still within your trial that will light some fire under his a$$. Not only will he think he'll lose a new client but a new client that bought an EVO. Should work...
i'm not sure if i want to wait for the software patch for the screen since some people aren't having the issue. It won't fix the screen lifting issue anyway. Mine is very slightly raised at the bottom barely noticable but i'm woried that it will get worse over time.
I also purchased mine at Radio Shack and am wondering if I need to exchange it there or go to a sprint store.
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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My "Refurb" was actually a new white evo. At first I didn't want the white one, but it has since grown on me. That was the only complaint I have had with the "Refurb". Other than that, hardware wise, it is far nicer than the one I had got on release day. No screen seperation, no light leak, and it is actually louder than my first one. If I were you I would take the complaint to tier 3 in the retentions department. They always seem to find things that nobody else has.
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
I just got my new Eco yesterday. They are in stock @ Sprint now!
Sent from my PC36100 using XDA App
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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Funny exact thing happened to me, three refurbs within the last two weeks. I have given up though and just stuck with my original. Im sure around black Friday ill be looking for a new phone anyway.
Sent from my PC36100 using XDA App
Jye75 said:
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
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Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
jd9900 said:
Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
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Pretty sure they come from the same place. Back when I had a Mogul, I went through 3 bad refurbs, and got upgraded to a new Touch Pro. Address it was shipped from was 2216 Outerloop Rd, Louisville, KY. (same address as the Evo's, and every other phone I've recieved from Sprint, business or personal) I don't think the "refurb dept" would have their own stock of new phones, when all they'd have to do is place the order through their computer system to be drawn from the warehouse.
That's great news then. That is way too many problems for them not to hook the op up.
Last Hope
ok, so I have 4th Refurb Evo sitting in my front door via UPS, Im at work and Im feeling pretty good about this one. Maybe 4th time is the charm... cross your fingers fellas.. If not, I'll end up with slit wrists. jk lol
Finally
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
Got a refurb here as well and far happier with it then the brand new one I had. My brand new one had slight screen seperation, nothing I would have noticed without reading the forums but the new "refurb" had 0 screen seperation it also had an Epson screen which is worlds better than the Nova screen my new one had. I have no complaints at all about this refurb, I was actually ecstatic when I saw them side by side as the Nova screen is the only real problem i've had with this phone and the Epson fixed that 100x over the screen actually seems comparable to iPhone 4 screen now only bigger.
Like I said i'm ecstatic and if you still get the same phones I highly recommend trading yours in for a refurb if they are still giving out the ones with Epson screens LOL I think you are far better off with the refurb IME anyway.
Cheers
xavier1022 said:
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
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LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
Sprint rep told me they aren't shipping refurbed Evos yet... wtf.
chaoticallysweet said:
LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
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I think he meant she's an 8 on a scale of 1-10...Anyway, I got a "recertified" Evo from Asurion and it is way better than my Evo I got on day 1.
I went through 2 refurbs. First one came with a smashed screen. I almost couldn't get it returned because they thought I did it. Went all the way up to retentions, and was about to cancel my account, when they magically said to send it back, and they would ship out a new one.
The second one came, with VERY minor Light leakage. It also had some type of issue with I think the battery. The phone would get so hot to the point where I couldn't hold it. It also wouldn't charge when I didn't have it sitting under a fan.
My Third Evo has been a ****ing HULK! NO issues what so ever, and it's been dropped a few times... Not from up high, except for one situation. It's also been subject to EXTREME heat. I'm a fire fighter, and I forgot to take my phone off when I geared up. Ended up going into a fire for search and rescue. I didn't realize it was on me, until it started ringing and I could feel it vibrate. Phone still works like a champ, and just started getting pretty decent battery life (which I thought was pretty bad when I first got the phone) on Fresh 3.2.
From my experience (2 years working at a service and repair sprint store)
for the most part the Refurbs are 100% solid
BUT! I've also had to do like 4-5 exchanges in a row because all the refurbs my technician gave me were trash.
I've also exchanged 4 before and ran out of ones in stock and had to order a replacement haha.
but that only happened maybe 2-3x
(one time i think it was just like a double exchange)
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
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Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!
coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
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Click to collapse
I tried that last time.
They no longer do warranty exchanges in store.
Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
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Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.
TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
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Click to collapse
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
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Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
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Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
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First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
Sent from my HTC Glacier using XDA App
Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
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Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
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Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
Sent from my HTC Glacier using XDA Premium App
i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.
Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/
Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.
You need to move on to a different device. I've never heard of anyone have so many problems with a device.
Sent from my HTC Glacier using XDA Premium App
I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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Another MyTouch4g.. Hopefully the 10th one's the charm!
Has anyone had any problems with their refurbished EVOs? So far I've had 4 in the last week and a half, and I have to go back again tomorrow for what I'm going to assume will be my 5th. The power button on my EVO broke, they sent me a refurb. That one had a broken charging port when I got it, another refurb. That one did nothing but a constant boot loop, another refurb. This one came to me with a blown earpiece speaker and an overheating problem that causes the phone to reboot.
I'm sick of spending my family dinner time every day at the Sprint store. Can I be the only one who is having these problems? It seems to me that whoever refurbishes these phones for Sprint has absolutely no quality control department whatsoever. Another (what I consider to be huge) problem is that at one point I was waiting 3 days because the refurb EVOs were on back-order. During that time I had to steal the extra phone on my account back from my mom.
I guess I really can't do much about any of this, but I did write a letter in the hopes that someone will give a damn about just how horrible these refurbished phones are when they reach the consumer. I don't have high hopes though.
It reminds me of the time I drove from Sprint store to Sprint store trying to find a replacement Treo years ago. I hit 5 different stores before I finally got one that wasn't a damaged refurb.
That's the end of my rant. If you're bored enough to have read this far... well, that sucks.
I had my launch day Evo replaced due to the broken power button issue with a refurbished unit. It has worked flawlessly since I got it about 3 weeks ago. It is hardware version 0004.
I had a similar problem to yours. The 3g radio went out on my 31 day old evo, back when i got mine on launch day. Even though I was 1 day over the 30 day exchange policy, they refused to give me a new one. I went through 6 refurbs before they finally decided to give me a new one. Each one was ridiculously bad. One wouldn't turn on. One had a bad charging and hdmi port. One had a whole section of the screen that didn't work. And the worst one, when I got it out of the box, the screen was literally in two pieces. The entire glass part was not glued to the actual phone. I immediately took it back to the store that ordered it for me, and they refused to replace it, saying that I was the one who broke it, even though I didn't even activate it yet. I had to fight with Account Services and customer support for over 2 weeks to get them to finally get me a new one. Everyone I talked to ASSURED me their refurbs were "completely normal" and "rebuilt to factory specs". I didn't know factory specs included the phone coming in two pieces.
On a side note, my girlfriend went through the same thing with Verizon with her old phone last year. It was a touch screen phone, she went through 5 refurbs until they decided to get here a new one. Same thing, every one was so bad. Three of them, the touch screen didnt work at all. One the vibrate didn't work. One would not connect to the internet. And they said the same thing, "all our refurbs are completely tested to work just like a new unit". Yeah right.
That is pretty interesting, pretty crappy of Sprint to do that to you.
However, from my experiences they have some sort of a 3 refurb rule, or it may be 4 and then they are supposed to give you a new phone. I am not sure that this is still a policy but I know I have fallen back on it a few times. Do some digging and see if you can confirm that it still is or bring it up to them at the store. If they **** you around call retention and let them know your fed up and I am more than positive they will take care of you.
Went through 2 myself in the past two weeks and when the third one came in the same way, the rep game me a NIB 004. Guess it all depends on who you speak with and how their day is going! The issue on all of these was the 'sunspot', as I call it. Had my first evo screen replaced 4 months in last year for the same thing. Good Luck!
i just got a refurb last week. i waited over a week cause they were on back order. first thing i did was root it and load cm7 on it. no problems so far.
when i had to get a refurbed moment last year it was a different story though.
My update... Sprint replaced the blown speaker. Had to go back again today because the phone kept overheating and rebooting. A nice technician named Sandi gave me a new EVO. It came with gingerbread, so no root for me. But I am so glad to be through with the broken refurbs. If I had gotten one more broken phone I think I would have had to ditch Sprint. I'm honestly very relieved.
Sent from my PC36100 using XDA App
Anyone having any problem getting refurb replacements? Backordered wise?
Seems to me like you would have saved yourself a lot of headaches if you just checked the phone before you left the store. Everytime I get a phone from Sprint, I go sit in my car for a few minutes and make sure everything is working. It's better than driving all the way home and realizing my phone is broken later. Plus if you come back in right after they give you the phone, and show them the problem, they wont be able to say that it's something you did.
Sent from my HTC EVO 4G using XDA app
I have phantom headphones in CM7.
This just came out of nowhere. Everything worked fine an hour ago.
All of a sudden the headphones icon is blinking. The phone thinks it has headphones connected, so it's blocking sound to the phone speaker. But there are no actual headphones involved.
Restarting didn't stop it.
I didn't make any system changes today. There's nothing physically in the headphone plug.
But my phone is suddenly useless as a phone because it thinks headphones are being plugged in and out every second.
Anyone got any idea what the hell is going on?
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
Skipjacks said:
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
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that happened to me too and i just cleaned out the jack and rebootet and bingo. dust and gunk get in there and give you hell. and ive heard bad things about refurbished phones but ive never been able to tell the difference between that and a new one with ones ive had. it probly depends on the place it was its refurbed at.
Sent from my HTC Glacier using XDA App
Can you give me more details on how you cleaned it out?
I've picked at it with a tiny screw driver, put a headphone plug in it and spun it around, and hit it with compressed air.
Nothing seems to make the problem go away. Did you have some kind of awesome technique?
And T-Mobile is losing major credibility with me over this issue. I just bought the phone at the end of August. This is already my 2nd bad one. The T-Mobile guy on the phone told me there would be processing charges for BOTH phones on my next bill after the guy in the store who processed the exchanges specifically told me there would be no cost. And now I'm apparently waiting until November 16th to get the 2nd replacement after the guy in the store told me I'd get it today (next business day) and that's after it took this broken one a week to get to me after the guy in the store told me I'd have it the next day the first time.
When I got to the supervisor at T-Mobile she made it 10 times worse by trying to up sell me the warranty and exchange program saying that's the only way she could have this fixed by tomorrow.
I'm like "It was supposed to get fixed by today for no fees or charges according to the guy who processed the exchange. Now you're telling me you've added fees after the point of sale? And now you want me to agree to another $15 a month so you can get this fixed tomorrow? It was supposed to get fixed TODAY for no fees! I just bought the phone 2 months ago and I'm already waiting on a 3rd model due to the extreme lack of quality control on these POS's. Now you want me to spend more money? Are you high?"
i know!! they tried that crap with me and i said im not waiting a week for your f*** up and walked out. then called htc and they took care of everything because im still under warranty. dont deal with money hungry salesman holding phones hostage for $15 a month.
but i used the same technique as you except i put rubbing alchohol on the swab to clean the contact better. *dont use a jack ass amount of alcohol though*
Sent from my HTC Glacier using XDA App
Well that didn't work. I'm sure there's a short in the electrical system. The battery drains like water through a colander ever since this problem showed up.
But I think the short is internal and not right at the plug. (Which is odd because if I plug in a headset it works fine. I just don't want to carry a headset with me wherever I go.)
The best solution I've found so far is just to turn off the "Display headset icon" in the cyanogen settings so I don't have to look at the damned think blinking, then just use my phone as a text only device until the new one comes on Thursday.
yeah but it sucks that your battery is draining still..but im sure you can tough it out till tomorow
Sent from my HTC Glacier using XDA App
smokeuout said:
im sure you can tough it out till tomorow
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It's torture!
Absolute torture! The CIA should realize they don't have to water board terrorists because of this. They can just take away half the functionality of their smart phones!
I mean it! I'll talk! I'll say whatever they want me to say! Just make my phone work!
Or...send me another borked one. I'm good with that too because I'll trade it as an even exchange for a 4G Slide, give it to my wife, and upgrade her account with a Sensation that I will take.
I think the thing that annoys me is that the one that just broke has the good emmc chip and the good screen. But this random stupid problem. Now I have to play the "Do you get what you paid for or do you get garbage parts" lottery again. And even if I get the good parts I can never rely on the device again because it's reputation is killed with me.
Update: And i came in 50/50 in the new phone lottery. Bad screen but good chip.
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
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smokeuout said:
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
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Well when you put it in perspective like that I just sound whiny.