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Have a weird problem. Got the Epic on release day, set up my two emails that I want to be able to check from the phone, a POP3 account and a Gmail (that is not associated to the phone to sync).
Both are set to auto check for new mail every 5 mins. Everything worked great for about a day, but then stopped.
Neither email account is auto checking for mail regardless of the frequency I set it to. 5 mins, 10 mins, hourly, etc.
If I go into the inbox however for one of the email accounts it seems to instantly check for new mail and then all the messages show up.
Any thoughts?
Thanks in advance.
Ok, after doing some Googling and coming across a comment on some random site I did a little test.
I have two email accounts configured, and both were set to check every 5 minutes. It seems that the stock email app has some kind of issue initiating more than one email check at a time, so if you have multiple accounts and have them set to the same check frequency, it breaks. I left one account at 5 minutes, set the other to 10 minutes, and they both were able to receive test messages I sent.
How retarded.
Hopefully there will be a fix for this at some point.
Mine is doing this too! however i do have them on different times. i haven't got a notification i got email i have to click email then it loads the messages?
Any way to fix this?
Exactly what mine was doing but putting the frequency check times at different times 5 min & 10 min seemed to have fixed it.
I just sent two more test emails to make sure it wasn't a fluke and will report back if it did indeed fix mine or just happened to work once after I had rebooted the phone.
Hmm,..previous test was a fluke maybe affected by having gotten an SMS around the same time...
Mine is still broken.
I have found that the email app must stay running in the background in order to sync additional mailboxes other than the default gmail account. Make sure any task killers are configured to ignore the email app. Using the Home key to exit mail works for me. YMMV!
Sent from my SPH-D700 using XDA App
I don't have any task killers installed, but I do exit the mail program with the back button.
I'll try starting it up, and then just exiting using the home button to see if that changes the behavior.
I'll report back the results.
ddialogue said:
I have found that the email app must stay running in the background in order to sync additional mailboxes other than the default gmail account. Make sure any task killers are configured to ignore the email app. Using the Home key to exit mail works for me. YMMV!
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
i let it run and didn't end it and it still didn't work i just have my email. i just forwarded my aol to gmail and now i dont have have to worry about it.
im having the same issue... This could be a deal breaker for me
Also the damn battery takes 4 hours to fully charge
Ok, leaving the email app running in the background by using the home key to exit it vs the back key made no difference. Still doesn't refresh the inbox until you open the email app up and go into it.
This sucks.
Anyone?
Sent from my SPH-D700 using XDA App
Sorry, posted in wrong thread! had 2 open and picked the wrong one.
badblowntie said:
My Battery life sucks also, am trying a few things now to see if anything makes a difference. I removed Fring, did the on/off airplane mode thing, and am running the Juice Plotter to see if anything changes. only 4 to 5 hours of average use that my Hero could handle kills this battery!
Click to expand...
Click to collapse
How is this relevant to the topic?
i have 2 yahoos and a gmail and they are all updating fine. who is the provider of this email service?
One is a Gmail account the other a POP3 that had no issues over the last 5-6 years on WinMo using Sprint, nor on Android on my old Touch Pro, so that isn't the issue.
After roaming around the net a bit, it seems this a fairly widespread issue with no known fixes yet.
I also have this issue, and its quite frustrating. I have email accts for hotmail, gmail, yahoo, and aol. The only one that gets mail properly is the hotmail account, since it's set up using ActiveSync. The others often don't show as getting new email for about a day or so unless I manually go into each account. Only then will it realize there are new messages.
I too am having the same problem. My default e-mail is a comcast account set up to check every 5 mins. My 2nd acct is a gmail acct set to check every 30 mins. Coming to this phone from a blackberry and my curve would get the e-mails faster than my PC's outlook would.
I rooted my wife's EVO the day she got it bc she hated all the pre-loaded sprint bs. I'm in the same boat with my epic, but i'm hesistant to root it and load an Android 2.2 rom because i want to wait for bugs like this to be fixed.
I'm also getting a pop-up error msg on my epic about 4-5 times per day that says something along the lines of "unable to connect to network", even though i have service on the top "taskbar". The pop-up gives me the option to retry or cancel. Either selection doesn't seem to do anything. I have wi-fi, 4g, gps, and bluetooth turned off for battery life. I don't know if this could correlate to the e-mail syncing problem so I figured i'd toss it out there.
You know, the frustrating thing is I sit here and wait for months for this phone to come out and then they have all these problems with it. My wife's HTC EVO hasn't had a single problem since day 1 and she got it on release day too. The only thing good i can say about this epic compared to the evo (with exception of the slide out keyboard) is the battery life is marginally better on standby.
Subscribing to see what the fix is...
A lot of sites are rumoring there being some type of OTA update near the end of September. Some say it will just e fixes and patches for 2.1 for things exactly like this, others are crossing their fingers that it may be Froyo.
Either way, as long as it fixes this issue I'll be happy...so we'll just have to cross our fingers, wait and see.
lately my e-mail checking has been getting worse, sometimes not even syncing certain items. i went into settings and compared the send receive port #'s to the ones set up in my outlook, and the settings were all wrong as well as the port #'s. I changed them all to match my outlook and now everything is working fine for the moment. time will tell if this was the problem.
I'd be surprised if that fixes it for you.
I know that isn't the issue with mine. All of my manually configured server settings are correct and it still does it.
Crossing my fingers this will be patched/updated at some point, but until then I have MailDroid installed which is getting new mail notifications perfectly. I don't really like MailDroid as much as the integrated client, so whenever MailDroid lets me know I have an email, I just go into the stock email client and manually refresh to read/reply/etc.
does anyone know if its possible to run juice defender and still have background sync work for gmail? or is it that you just end up with syncing 1 time out of every 15 minutes? I enabled gmail to use the data connection but i assume that would only be when gmail is actually open. so what happens now when gmail trys to sync, will it just fail?
I'm curious about this as well. I use K9-Mail as well as GMail. If my sync interval is set to 5 minutes, but Juice Defender only turns on data every 15 minutes, which one wins? I assume Juice Defender and that the apps will just silently fail to update and try again later. Is that right?
beats me, but I'm probably going to uninstall this, I don't mind turning off the data, but not to the extend that i'm neutering my 2010 phone to do it. I mean seriously, it can't just check for sync on applications and activate the 3g? and turn off when the thing has the screen closed except for syncing? I'd expect an app to work like this one does 10 years ago. the phone is smarter than the app attempting to control it.
Yes, the inboxes won't sync while data is off. So worst case scenario you have a 15 minute delay between getting emails. You can set it to a faster data sync time - like 5 minutes. But you might only be able to do that with the paid app - UltimateJuice - I'm not sure.
I don't think the phone can do what you're wanting to do because of the way push email works. Generally, and I could be wrong here, Gmail works like other push email systems in that it requires a constant data connection (Like IMAP Idle) to notify when a new email comes in. The sync'ing you're talking about is more like a pull than a push. The problem with pulling is that it is way more taxing on the battery since it's actively checking at certain intervals if there are new emails. And if juicedefender was set to turn on 3g whenever something tried to pull - firstly the service would use way more battery than it's saving since it would constantly poll to see if anything is requesting a data connection, secondly, data would almost always be on - defeating the purpose.
robl45 said:
does anyone know if its possible to run juice defender and still have background sync work for gmail? or is it that you just end up with syncing 1 time out of every 15 minutes? I enabled gmail to use the data connection but i assume that would only be when gmail is actually open. so what happens now when gmail trys to sync, will it just fail?
Click to expand...
Click to collapse
Actually yes. The free version allows you to specify which 1 app that can bypass the data blocking. The paid version let's you specify more. (click on the "Apps" button then "configure apps" in juice defender setup)
I have JD & UJ installed, i think i have it configured ok, I have it set so no data while screen is off but I still get gmail come thru when screen is off.
I have the schedule set to check every 2 hours, does this over rule the setting for no data while screen is off.
I wish there was an extensive guide provided with these types of apps
djcsurf said:
I wish there was an extensive guide provided with these types of apps
Click to expand...
Click to collapse
That's why JD just got uninstalled.
Grr, I want my Blackberry back. I could have everything ON and still get 3+ days between charges.
I use the free version and can confirm that it is at most a 15 minute delay between emails. Its not really a big deal. It is just as responsive.
I get about 50% more battery life with the default settings.
JD is easy to understand and setup. You guys need a guide?
And no, you can't have Gmail syncing automatically by setting that particular app to keep data connection active or you have basically just made juicedefender useless.
You set it up to prefer wifi, turn data off with the screen. You set the timer to allow data connection on whatever schedule you want, ie 5 minutes every 2 hours. Then you are done. Do you really need a guide written to explain this? Then your emails will come through during whatever window you set up, ie 5 minutes every 2 hours.
muyoso said:
JD is easy to understand and setup. You guys need a guide?
Click to expand...
Click to collapse
Isn't it funny people on a developers forum want a guide for one app......
muyoso said:
JD is easy to understand and setup. You guys need a guide?
And no, you can't have Gmail syncing automatically by setting that particular app to keep data connection active or you have basically just made juicedefender useless.
You set it up to prefer wifi, turn data off with the screen. You set the timer to allow data connection on whatever schedule you want, ie 5 minutes every 2 hours. Then you are done. Do you really need a guide written to explain this? Then your emails will come through during whatever window you set up, ie 5 minutes every 2 hours.
Click to expand...
Click to collapse
I just have one JD question.. probably a dumb one..
I typically toggle my data manually. But I think I'd like to try letting JD do it's thing (turn data on for 2 minutes, twice per hour)..
So do I leave my manual toggle in the on, or off position? Their instructions are unclear (or I'm looking in the wrong place..)
In other words, if I have data manually toggled off, will JD override that and do it's thing?
Or do I have to leave data toggled on for JD to work?
I can conclusively state that the "Email" application on our G2 is responsible for consuming an inordinate amount of battery, because it does not properly sleep. When I had my phone configured to use Exchange/Activesync via the built-in sync and Email application, it would consistently be at the top of the "partial wake" list. Generally, the partial wake breakdown is a good starting point to determine which apps may be misbehaving. The following bug appears to be what we are seeing here:
http://code.google.com/p/android/issues/detail?id=9307
To validate the battery drain, I completely deleted the account associated with Exchange and installed Touchdown (3rd party Exchange sync app). The difference is substantial. I was previously at 50% battery after just a few hours, where I can now make it easily through the entire day without charging.
Short story: If you're using the built in Email app (not Gmail, that is fine), try removing the account associated with it for a day and observe the change in battery life.
rmk40 said:
I can conclusively state that the "Email" application on our G2 is responsible for consuming an inordinate amount of battery, because it does not properly sleep. When I had my phone configured to use Exchange/Activesync via the built-in sync and Email application, it would consistently be at the top of the "partial wake" list. Generally, the partial wake breakdown is a good starting point to determine which apps may be misbehaving. The following bug appears to be what we are seeing here:
http://code.google.com/p/android/issues/detail?id=9307
To validate the battery drain, I completely deleted the account associated with Exchange and installed Touchdown (3rd party Exchange sync app). The difference is substantial. I was previously at 50% battery after just a few hours, where I can now make it easily through the entire day without charging.
Short story: If you're using the built in Email app (not Gmail, that is fine), try removing the account associated with it for a day and observe the change in battery life.
Click to expand...
Click to collapse
I've also noticed this, if you search this forum for activesync you'll find where I diagnosed it along with the facebook app as being two things that drain your battery.
My fix was to instead just forward my email to a gmail and use gmail's push functionality. Works great, and gmail lets you change your "send from" address so it's completely transparent to anyone you send mail to.
Just thought I'd let you know you're not the only one.
The "email" (NOTE: NOT GMAIL) app does seem to drain battery, at least when used with Exchange ActiveSync.
Did u guys change the check interval time? Iirc when u make an account it defaults to checking every 15 minutes. Sure way to kill the battery. Just a thought
Sent from my T-Mobile G2 using XDA App
The Great NY said:
Did u guys change the check interval time? Iirc when u make an account it defaults to checking every 15 minutes. Sure way to kill the battery. Just a thought
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Unfortunately the interval makes no difference. The app basically does not sleep, even if I set it to never poll. In fact, I set it to not poll at all for an entire day and rebooted before writing this post.
There must be something else at play on your setup. I have zero problems with partial wake using the email app with my company's exchange server.
I have Exchange sync set on push, gmail set on push, and 2 other accounts set to 1 hour polling, and I get a full day's use out of the battery. Off the charger at 6 AM, back on around 11 PM (usually with about 25% battery remaining).
jgriff63 said:
I have Exchange sync set on push, gmail set on push, and 2 other accounts set to 1 hour polling, and I get a full day's use out of the battery. Off the charger at 6 AM, back on around 11 PM (usually with about 25% battery remaining).
Click to expand...
Click to collapse
Same. But 9am to 2am
My battery will drain significantly faster just by having gmail sync activated...so for me, that's just as much of a kill. I don't really need that feature for the time being so I've turned it off which doubles my usage time
Sent from my T-Mobile G2 using XDA App
Again syncing email with the company exchange server, syncing tweetdroid every 9 minutes after 8 hour so f very light use still at 86%
Perhaps volume of email is a factor. I get 200+ emails per day and I can imagine that having an affect on perceived battery drain
Sent from my T-Mobile G2 using XDA App
Have people looked into whether Push or Fetch on CM7's email app gives better battery life or not?
Specifically I would be wanting to fetch every 15 minutes. I get email on this account maybe 7 times a day at most. However, my wakelocks on BetterBatteryStats show many many many wakelocks by the Email app even though I don't get that many emails...
well looking at the technical side of it... push would save more battery life due to the device not doing anything... the servers are the ones that get the email and then send it to the device... where as pull the device talks to the server every 15 mins to see if new mail is there... see where i am going with this... so technically speaking push would be the battery saver not pull..
c_86 said:
well looking at the technical side of it... push would save more battery life due to the device not doing anything... the servers are the ones that get the email and then send it to the device... where as pull the device talks to the server every 15 mins to see if new mail is there... see where i am going with this... so technically speaking push would be the battery saver not pull..
Click to expand...
Click to collapse
That is not what it's like in practice. When I have push I have over 50 minutes of wakelocks from the CM7 email. When I have pull I only get 10 minutes over a 12 hour period.
Hi
I just installed Neutrino 2.2 and Email addon, but i dont see PUSH option in any account.
How to enable push in CM7?
Tnx
The only disadvantage of pull is that u don't get your email instantly. The email can arrive only when the next fetch happens. So it depends onwhite what you want. I want to keep my work email always on push particularly in the working hours.
Sent from my MB860 using Tapatalk
I know there are already numerous topics on this, and some temp Fixes, but I am about to just get rid of this phone, android, its so frustrating....and yes, i do need exchange email for my job,....this is whats going:
I'm seriously beyond annoyed at this point, exchange email is destroying my battery life on my nexus 4 running stock 4.2.2 (30% to 40% of battery consumption) ... I have done all the little "fixes" and troubleshooting that you can possible do to try to fix this and have spent hours searching online for any fixes, and all I have found is people having the same issue as me.....this is what I have done already:
I've removed the exchange email,
re-booted
re-added
cleared cache
clear data
re-booted
disabled
enable
set days to sync to 1 days, 3 days, automatic, etc....
check frequency to push, never, 1 hour etc....
I've disabled auto-sync data
enabled
i went to my outlook 365 web settings and under phones i deleted the nexus 4 profile..
in the exchange email settings on my phone i have used "m.outlook.com" for my server name
and the generic server name pulled from the outlook 365 web address recommended by the IT guy at my job
i have used and removed the Port "443"
the only thing i haven't done is throw the phone against the wall
oh and I have done factory reset TWICE! and that fixes the issue temporarily until this starts occurring again, oh and did i mention it gets super hot over 101°....the weird thing is I have the same exchange email setup on my nexus 7 and it barely hits 3% of battery usage, so why is my nexus 4 suffering from exchange email battery drain, and my nexus 7 doesn't? Unfortunately i work in a job where i need PUSH email on due to the industry i work in (merchants/e-commerce) my job offered to get me a company iPhone and I don't want to carry 2 phones, especially an iPhone.....anyone know any magical secret to fixing this? Or is this a 4.2+ bug that has no solution at this point....
Are you using a custom kernel? If not flash one. I recommend trinity, but test and choose which works best for you. Lower the CPU some to reduce the heating with any various app. I'm using trickster mod.
I have stock email set but I have it to manual updating. I get roughly 7-8 hours screen hours screen on time with WiFi around 5 with mobile data. Hope this helps some.
benman715 said:
Are you using a custom kernel? If not flash one. I recommend trinity, but test and choose which works best for you. Lower the CPU some to reduce the heating with any various app. I'm using trickster mod.
I have stock email set but I have it to manual updating. I get roughly 7-8 hours screen hours screen on time with WiFi around 5 with mobile data. Hope this helps some.
Click to expand...
Click to collapse
No i am running stock android 4.2.....Thanks for the advice, but I do not want to flash, root, etc... my stock nexus 4. I shouldn't have to in order to fix something that comes stock in android 4.2. I would prefer to just run the stock android and let Google deal with updates, I know android phones are awesome at customization, but I am one who likes stock android as is (nexus devices) I dont like tweaking with custom roms, no matter how stable they are, cause I always read threads on people always having issues with apps not being compatible, radio issues, manual updates on roms, etc...but I completely understand the benefits of custom roms and kernels, as you pointed out above. thanks again but this is not going to solve my issue.
I reckon I understand your feeling although the whole reason I got this device is for customization. With newer phones boot loaders being locked down and a drag to work with, this thing is great.
If you keep it stock thats fine but to save batter youd probably have to cut down a lot. Turn screen brightness all the way off, disable auto sync, disable apps you dont use so they dont run in the background. Turn off GPS and location settings unless they're in use. Stay on WiFi / 2G when not using data. Kinda a drag yano?
benman715 said:
I reckon I understand your feeling although the whole reason I got this device is for customization. With newer phones boot loaders being locked down and a drag to work with, this thing is great.
If you keep it stock thats fine but to save batter youd probably have to cut down a lot. Turn screen brightness all the way off, disable auto sync, disable apps you dont use so they dont run in the background. Turn off GPS and location settings unless they're in use. Stay on WiFi / 2G when not using data. Kinda a drag yano?
Click to expand...
Click to collapse
exactly, I mean i get the pros and cons for both stock and flashing, rooting etc....but I am no dev, and i know some of the stuff is easy to do, but I get OCD about having to worry if the kernel or ROM is up to date, will all my favorite apps work, what if I brick my phone etc....i just like the nexus devices where it is bone stock.....
as for all the other settings for saving the battery, I already do all the battery saving tips, but its funny cause they dont seem to affect the battery as much as the email exchange...i should have posted a pic...
Weird indeed. I'm using three e-mail accounts on my phone with hourly updates and it doesn't kill the battery. I still get 4 hours of screen on time (need to charge once in 24 hours usually). Did you set it so that it doesn't download attachments, pictures etc?
drbrainsol said:
Weird indeed. I'm using three e-mail accounts on my phone with hourly updates and it doesn't kill the battery. I still get 4 hours of screen on time (need to charge once in 24 hours usually). Did you set it so that it doesn't download attachments, pictures etc?
Click to expand...
Click to collapse
I am using the exchange email (yellow and white icon) that comes stock in android 4.2, and I have it set to Push notification which is suppose to help with battery, and i have turned off that setting that says "auto download attachments on WIFI only" but that setting is for WIFI only which doesnt make sense cause even with it off, when I am on regular 4G data, its still killing battery.....
I give up...maybe with all the current complaints on this issue, google may send out a new update.....
gmonterrosa82 said:
I am using the exchange email (yellow and white icon) that comes stock in android 4.2, and I have it set to Push notification which is suppose to help with battery, and i have turned off that setting that says "auto download attachments on WIFI only" but that setting is for WIFI only which doesnt make sense cause even with it off, when I am on regular 4G data, its still killing battery.....
I give up...maybe with all the current complaints on this issue, google may send out a new update.....
Click to expand...
Click to collapse
i wish i could help, but i'm using my Nexus 4 the exact same as yours (100% stock) and i've not had any of those problems (my Exchange Service is sitting at 3%), so it may not be as widespread as you think.
good luck with this though.
Question to the OP. Are you adding your exchange through the email app or in settings > accounts > corporate?
Sent from my Nexus 7 using xda premium
Lucke said:
i wish i could help, but i'm using my Nexus 4 the exact same as yours (100% stock) and i've not had any of those problems (my Exchange Service is sitting at 3%), so it may not be as widespread as you think.
good luck with this though.
Click to expand...
Click to collapse
its weird i know, but if you spend as many hours, days, searching the internet like I have, you will find how many many people are having this issue on android 4.1 and above.....My head hurts from reading so many threads with my exact issue, and people giving some temp fixes, and some fixes that didnt even work....its frustrating,
but i will say i just re-added my exchange email and chose 1 month of emails to download rather then "automatic" and so far its creeping up to 2% but getting hot.....its at 92 degrees
El Daddy said:
Question to the OP. Are you adding your exchange through the email app or in settings > accounts > corporate?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
ah, good question, so I have tested both methods, adding it through the "corporate" option, and adding it through "email" option, both gave me identical issues....do you know which method I should be using? I mean i already tried both, and both were draining my battery but if I can just focus on just one method then it wont drive me crazy.....The only difference I notice is, when you do it through "corporate" it goes straight into the exchange settings, when you go through the "email" method it will ask you after entering the email address and password, "POP3, IMAP, and exchange...i chose exchange, and then it goes into the default exchange settings area just like the email option....
gmonterrosa82 said:
ah, good question, so I have tested both methods, adding it through the "corporate" option, and adding it through "email" option, both gave me identical issues....do you know which method I should be using? I mean i already tried both, and both were draining my battery but if I can just focus on just one method then it wont drive me crazy.....The only difference I notice is, when you do it through "corporate" it goes straight into the exchange settings, when you go through the "email" method it will ask you after entering the email address and password, "POP3, IMAP, and exchange...i chose exchange, and then it goes into the default exchange settings area just like the email option....
Click to expand...
Click to collapse
I was just curious because I use the "corporate" method with my work account, but don't have any issues. I will see heavy battery drain if our server goes down, otherwise I don't have issues.
Another thing you could try is an app from the market. I know its probably not an ideal solution, but maybe something like touchdown will alleviate the issue.
Sent from my Nexus 7 using xda premium
El Daddy said:
I was just curious because I use the "corporate" method with my work account, but don't have any issues. I will see heavy battery drain if our server goes down, otherwise I don't have issues.
Another thing you could try is an app from the market. I know its probably not an ideal solution, but maybe something like touchdown will alleviate the issue.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
yeah i am currently using the corporate method, and it still sucks battery.....but you know what I have notice, which may be a clue, the internet at my job is really really slow, our outlook emails take forever sometimes to send, receive, etc....so I am going to assume this is probably affecting my email on my phone as well....so I just set my exchange email to "never" check instead of "push" and i have told my job that their slow internet is killing my phones battery lol
Been using this phone and the stock email client for exchange since launch and have used multiple roms & kernels. Never had any battery drain issues and things were only getting better...until Monday of this week. That's when all hell broke loose. Full battery drained in record time. Overheating, barely responsive and overall just not being a good phone. Tried going back to stock and some other rom / kernel combos. Even tried a sim from a different carrier, the problem persists.
A couple days prior to phoneageddon I was prompted to setup the email app as a device administrator (See ScreenShot) a hand full of times. I usually only see this whenever I setup the account, after a wipe and whatnot. Since phoneageddon I have noticed that whenever the exchange services starts to act up, I know that sometime soon I will be prompted again. Whether or not this is related or not is unknown.
I just so happen to be an Exchange Admin at my company and know that no policy changes have been made in past couple weeks and that Windows patches were installed on the 1st.
We have ~2000 mobile devices of different flavors connecting to our mail system and so far no one else has reported a problem. Until this is resolved I have gone back to using TouchDown, no problems what so ever.
I will try to reproduce the problem fresh tomorrow or this weekend sometime and grab the logs from the server to post on here. I went through them once before and nothing stood out.
hideous said:
Been using this phone and the stock email client for exchange since launch and have used multiple roms & kernels. Never had any battery drain issues and things were only getting better...until Monday of this week. That's when all hell broke loose. Full battery drained in record time. Overheating, barely responsive and overall just not being a good phone. Tried going back to stock and some other rom / kernel combos. Even tried a sim from a different carrier, the problem persists.
A couple days prior to phoneageddon I was prompted to setup the email app as a device administrator (See ScreenShot) a hand full of times. I usually only see this whenever I setup the account, after a wipe and whatnot. Since phoneageddon I have noticed that whenever the exchange services starts to act up, I know that sometime soon I will be prompted again. Whether or not this is related or not is unknown.
I just so happen to be an Exchange Admin at my company and know that no policy changes have been made in past couple weeks and that Windows patches were installed on the 1st.
We have ~2000 mobile devices of different flavors connecting to our mail system and so far no one else has reported a problem. Until this is resolved I have gone back to using TouchDown, no problems what so ever.
I will try to reproduce the problem fresh tomorrow or this weekend sometime and grab the logs from the server to post on here. I went through them once before and nothing stood out.
Click to expand...
Click to collapse
wow sounds similar to me, its just unacceptable, and the IT guy here just informed me that he hasnt changed anything on his end, so it cant be the servers fault for the massive draining of battery on my phone, he told me all the other users with iphones, are set up the same, PUSH, and automatic email downloads, and none of them are reporting any massive battery draining.
Currently my phone is set to PUSH and 1 week of emails to download, and its already at 19% battery usage for exchange services and 18% email.....this blows...
I wonder why this is happening
Ran the stock email client with logging enabled over the weekend and was unable to reproduce the issue. So the fix is... Enable logging!
BTW, if your Exchange admin allows it, you should be able to access the Exchange Control Panel and start logging for your device yourself. Check with your Admins first!
**While you shouldn't be able to anything to destructive in the ECP, you take full responsibility for what may happen.**
How to access the Exchange Control Panel - See ScreenShot:
Log into your company's webmail (OWA)
Click Options (Top Right of screen)
Click 'See All Options'
-OR -
Directly by replacing /OWA with /ECP at the end of the URL. From this: https://email.YOURCOMPANY.com/OWA to this https://email.YOURCOMPANY.com/ECP
Once there, click Phone, find your current device in the list and click start logging.
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DO NOT FORGET TO STOP THE LOG!
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To stop logging follow the same instructions, but this time the 'Start Logging' button will say 'Retrieve Logs'. It will then email you the log file.
I was getting a 3-5mb log for 24 hours with everything working normally.
It's probably not a good idea to blindly post the log on the internet as it could have personal / company information within. Either sanitize it or if you would trust a random nerd on XDA, PM me and I can help.
hideous said:
Ran the stock email client with logging enabled over the weekend and was unable to reproduce the issue. So the fix is... Enable logging!
BTW, if your Exchange admin allows it, you should be able to access the Exchange Control Panel and start logging for your device yourself. Check with your Admins first!
**While you shouldn't be able to anything to destructive in the ECP, you take full responsibility for what may happen.**
How to access the Exchange Control Panel - See ScreenShot:
Log into your company's webmail (OWA)
Click Options (Top Right of screen)
Click 'See All Options'
-OR -
Directly by replacing /OWA with /ECP at the end of the URL. From this: https://email.YOURCOMPANY.com/OWA to this https://email.YOURCOMPANY.com/ECP
Once there, click Phone, find your current device in the list and click start logging.
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DO NOT FORGET TO STOP THE LOG!
-----
To stop logging follow the same instructions, but this time the 'Start Logging' button will say 'Retrieve Logs'. It will then email you the log file.
I was getting a 3-5mb log for 24 hours with everything working normally.
It's probably not a good idea to blindly post the log on the internet as it could have personal / company information within. Either sanitize it or if you would trust a random nerd on XDA, PM me and I can help.
Click to expand...
Click to collapse
Hey sorry I am a little confused about the part that says "DO NOT FORGET TO STOP THE LOG!"
So am I suppose to stop the logging at a certain point? And what is the logging suppose to do?
I went into the control panel in the web outlook, and now I am logging.....And sadly the exchange service and email are slowly creeping up to 10% battery usage, and its getting higher and higher as we speak....
I set it to default settings as i did before (Check frequency to Automatic Push) and days to sync always default to "one Month"
and its at 12% now.....this is so frustrating...and the IT guy was not helpful, he said its nothing on his end, which i can understand because this was never an issue on my phone before. now its just massive battery usage....I give up I am going to just create a bookmark shortcut and access the web outlook 365 and have to manually check every once and a while
gmonterrosa82 said:
Hey sorry I am a little confused about the part that says "DO NOT FORGET TO STOP THE LOG!"
So am I suppose to stop the logging at a certain point? And what is the logging suppose to do?
I went into the control panel in the web outlook, and now I am logging.....And sadly the exchange service and email are slowly creeping up to 10% battery usage, and its getting higher and higher as we speak....
I set it to default settings as i did before (Check frequency to Automatic Push) and days to sync always default to "one Month"
and its at 12% now.....this is so frustrating...and the IT guy was not helpful, he said its nothing on his end, which i can understand because this was never an issue on my phone before. now its just massive battery usage....I give up I am going to just create a bookmark shortcut and access the web outlook 365 and have to manually check every once and a while
Click to expand...
Click to collapse
AFAIK the logging will continue until you tell it to stop. Which means the file size will continue to grow.
You should stop logging after you have been having issues for a while and take a look.
hideous said:
AFAIK the logging will continue until you tell it to stop. Which means the file size will continue to grow.
You should stop logging after you have been having issues for a while and take a look.
Click to expand...
Click to collapse
Well I stopped it, I never got any report, or any attachments of any report...
I probably didnt do it correctly, however I am still getting high battery usage, Right now it shows Exchange service at 23% and the email usage at 21%.... phones temperature is at 92 degrees, very hot!
I just removed the account, and disabled the email service, cleared data, force stop, and it still shows that its draining the battery lol
wow I give up, My job will have to provide me with an iphone.....so i will have 2 phones YAY!