Database Users

dust under the lcd?.... my story!

so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?

I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.

Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.

fixxxer2008 said:
so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
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i have dust im dealing with it man. its annoying but im sucking it up cause i love my hero well until i get the wimax that sprint is suppose to release then its gone lol

kramboid said:
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
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call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.

Kcarpenter said:
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
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there is no current fix for the hero, htc is 'working on it". it must be a defective seal on the lcd.

fixxxer2008 said:
call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
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The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.

mine has dust on the left botton corner too.. it's a revision 2 model...

azyouthinkeyeiz said:
Its stupid to put any phone in your pocket
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Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since

azyouthinkeyeiz said:
The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
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Click to collapse
what the hell are you talking about? it is a defect and they will fix it. it has nothing to do with how you carry it. think before you talk!
if it 'wasn't an issue they wouldn't replace it, would they!

fixxxer2008 said:
? it is a defect and they will fix it.
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It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...

http://community.sprint.com/baw/thread/23679?start=0&tstart=0&reqsorting=dec
that's how big this issue is, i cannot believe they cannot fix this or do a recall. i may have no choice but to buy a different phone.

azyouthinkeyeiz said:
It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
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i don't care if i get banned but your an ass, read the link i posted, this is a well known issue. wait till you get the dust and see how annoying it is to pay $500 for a 'quality" phone and be told to just deal with it.
do us a favor and don't respond, your posts are stupider by the minute.

Its funny...
I don't have dust... And I take care of my phone....
....................................................................................................................................................................................................................................................................................................................................
\rant

At the risk of feeding the troll I just want to say the following:
I just returned a phone I'd had for 2 weeks due to the dust under the LCD screen issue. I can assure you quite thoroughly that I took care of the phone. The people at Sprint knew about the issue and replaced it with no problems.
1. I don't now, nor have I ever carried my phone in my pocket.
2. The phone has a case, with belt clip. I carry it there.
3. I had a screen protector on the phone.
4. The dust appeared after the 3rd day.
5. I lint-free cloth cleaned my screen each evening.
Just because you were one of the lucky ones who got the phone without issues doesn't automatically mean that you're the only one who knows how to take care of your phone. People who spend 500-600.00 on a phone generally take REALLY good care of them.

azyouthinkeyeiz said:
Its funny...
I don't have dust... And I take care of my phone....
....................................................................................................................................................................................................................................................................................................................................
\rant
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your a troll, so yeah the hundreds of people with dust treat their phones like ****?..... please!

not to sound like a troll, but here's my story
i take EXCELLENT care of my phone, like its almost sad how much i love this phone and don't want anything to happen to it. everytime after i use it i wipe it off, wash my hands before handling, i put it in a ziploc bag anytime there may be moisture around.... the list goes on
my girlfriend on the other hand... she has a with google hero and her phone rolls around in her purse all day, one night she lost it and i found it under a couch cushion, she's dropped it (she has one of those bodyglove cases on it) and it came apart into about 6 pieces, three times that i know of, dropped it in spaghetti, the list goes on and on and on....
she doesn't take care of it at all,
but yet i have dust under my screen and she doesn't.
it's not about who takes better care of the device, it's about who gets what device to begin with. imo.

i had dust under my screen and my buttons (end call/ power and call) had the metal flaking off really bad
i brought it to the sprint store that had the service center and they gave me basically brand new housing for free. they replaced the whole front so my trackball is clear and it looks brand new
all for free!

Leukay said:
Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
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Did you remove the screen too, or how did you go about it?

daveydave said:
Did you remove the screen too, or how did you go about it?
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i wouldn't try it, id go to a repair center.

[CLOSED/G2] My Hinges are not loose (video)

I do a demonstration showing that my hinges are strong: G2 Hinge Test
Also feel free to check out my G2 Impressions: G2 Impressions

How long have you used the phone? I'm afraid the hinge may become loose with time.

Arcadia310, when did you receive your phone?

Thank you. I posted a reply. But yeah, his is rock solid unlike mine. If I turn mine upside down or at a slightly inclined angle it just flops open.

I don't know about you guys but I think the phones are supposed to be loose. You you guys see how hard it is to hold the phone only on the top portion? Do you really hold it that way naturally? And about the people texting while laying down, your index finger don't naurally hold the top portion of the phone?
My hinges are loose, but that's only if I really try hard to prove it. But if I hold it naturally, I have no problems.

CaliLove310 said:
Arcadia310, when did you receive your phone?
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Click to collapse
I bought it two days ago on Saturday the 2nd when T-Mobile started selling them in stores.

cdreamworld said:
I don't know about you guys but I think the phones are supposed to be loose. You you guys see how hard it is to hold the phone only on the top portion? Do you really hold it that way naturally? And about the people texting while laying down, your index finger don't naurally hold the top portion of the phone?
My hinges are loose, but that's only if I really try hard to prove it. But if I hold it naturally, I have no problems.
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I'm sorry but holding my phone upside down for half a second or having it like this "/" while im in bed typing/reading what have you it should NOT fall open I don't care how much you try to tell me it should. Look at what his does and mine does the complete polar opposite of that and just lulls open.

Anyone know what tmobile stand is on the hinges?

Arcadia310 said:
I do a demonstration showing that my hinges are strong: G2 Hinge Test
Also feel free to check out my G2 Impressions: G2 Impressions
Click to expand...
Click to collapse
I second that, my phone also doesnt have the loose hinge!
http://www.youtube.com/watch?v=NScoVqYjMgE

I wish mine was like that .... this has been a bad experience for me.

Mine is definitely defective... radio shack had a dummy unit.. I picked it up, flipped the keyboard out... turned it upside down and held it by the keyboard, and it didn't even budge until I shook it. I'm about to call T-Mobile for an exchange.

If your hinge is very loose I highly recommend exchanging it for a stronger one.

Hopefully T-Mobile doesn't give me any crap.

now I get to wait with a ****ty loaner flip phone while the g2 I bought via t-mobile phone support is shipped back to t-mobile and another g2 is shipped to me.... awesome!
I was more than psyched for this phone and this has really put a damper on things.
Edit: By the way Blackprince..., maybe you'd be singing a different tune if you're brand new phone couldn't even hold itself open. The loose hinge video may appear exaggerated, but thats exactly how mine behaves.

Mine is loose but it doesn't affect me much, just like arcadia said my index fingers holds the screen up but It does tire my fingers. I bought it on sunday at radioshack and at first the screen wasnt as loose as it is now.
I'm on the phone now with tmo adding insurance on my phone then getting a replacement soon.

weber09 said:
now I get to wait with a ****ty loaner flip phone while the g2 I bought via t-mobile phone support is shipped back to t-mobile and another g2 is shipped to me.... awesome!
I was more than psyched for this phone and this has really put a damper on things.
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Click to collapse
I was able to get customer service to send me back a new phone to my other line which was the one I wanted initially anyways, but the first rep I spoke to had told me that I couldn't get it without paying the off contract price.
Not only that, but he gave me the $252 price for the phone instead of the 300 something I was going to have to pay for it prior and switched my data plan to the 19.99 one, waived the $18 upgrade fee ONTOP OF shipping me out my new phone express shipping, too. I totally spoke with his supervisor and said he was awesome. I don't even have to ship this new one off until I get the new one in.
So my experience has actually been pretty good all around save for a defective unit. I'd keep *****ing till you get someone who doesn't suck...

Thank you, this is good to know. The lady I spoke with "Sure" there was no other way. If I can get something like this worked out to replace the one I've got, i'll be a lot happier.

I did the same tests as you and if i hold the phone upside down it opens and swings but you know what? Why the hell would i hold the phone like that in a day to day use I have no problem with the screen at all because when you hold the phone normal it works like ti should and your right people need to grow up and stop crying over something that works.
My phone has never open or closed on its own and i had the phone since 9/30

xile6 said:
I did the same tests as you and if i hold the phone upside down it opens and swings but you know what? Why the hell would i hold the phone like that in a day to day use I have no problem with the screen at all because when you hold the phone normal it works like ti should and your right people need to grow up and stop crying over something that works.
My phone has never open or closed on its own and i had the phone since 9/30
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These type of comments arent needed. Not all of us use our device the same way. Although I do have the hinge problem I'm not crying about it. Sure the phone works GREAT. ITs an awesome device but people payed for it and if they aren't satisfied then it is for a reason.
Nobody here is crying just stating their experience, kid.

xile6 said:
I did the same tests as you and if i hold the phone upside down it opens and swings but you know what? Why the hell would i hold the phone like that in a day to day use I have no problem with the screen at all because when you hold the phone normal it works like ti should and your right people need to grow up and stop crying over something that works.
My phone has never open or closed on its own and i had the phone since 9/30
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I think it should be very clear by this point that all hinges are not created equal.... I.E. some people's hinges are far looser than others
With that said, you should quit telling people to "grow up" because it works when you use it right...
Frankly, who is to say what using the phone "Right" is? You telling people that their grief is nonsense because YOUR phone works the way YOU use it is bull****.

Am I screwed?

just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?

Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
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Click to collapse
I don't think Tmo will be sending you a replacement since you got it through CL. I'd suggest calling up HTC directly and seeing if they can help you.

I've come to believe there is no hinge issue. Yes, I've been brainwashed.

I doubt tmo is going to replace a phone bought from cl, this is a risk you take when buying this way. The hinges on mine do the "auto open/close" thing too but in the month I have had it it has not been an issue. The hinge itself is strong just not spring loaded.... non issue.
Spotty service you can do 1 kof 2 things, 1 temp root and do the manup themed rom I found it more stable or 2 do the ota update I did both and the update is better for service....
Sent from my T-Mobile G2 using XDA App

Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.

grex49 said:
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
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I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.

I bought a motorola cliq on craigslist 2 months after the person had purchased it. But it still had the 1 year manufacture warranty from first purchase date. I dont know if the border will be an issue but the purchase will not be an issue. They have the record from the IMEI number.

drm916 said:
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
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Click to collapse
Get the mytouch. The g2 iz amazing, I loved it. But I think the mytouch iz all around better
Sent from my HTC Glacier using XDA App

Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
ddgarcia05 said:
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
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I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!

K
Crey23 said:
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
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Couldn't have said this better, kudos to you, man the hinges are defective! Seriously I can't believe the people who agree that its a feature lmao, yea let toyota said the break issue was a feature too, only imagine... lmaoooo. But its just a phone who cares right let people pay their money and that's it, yea iight I want this hinge issue solve by htc or tmo I'm sending it back htc so they can put stronger magnets on the device. In case y'all didn't know someone found weak magnets on the G2 with a paper clip I think on the sides of the keyboard I read this on a tmo forum like three people found the magnets. Well I guess ima send their piece if ****ty hinge G2 for a fix and they better put stronger magnets
Tmo has been a total disappointment on this device for me. Can't believe they're trying to be like apple with the iphone 4 as they refused to admit it was a design defect/flaw and the phone just wasn't been hold the right way lmaoooo. Things like mass production of defective device can happen guys just because the majority of G2 got this problem doesn't mean it was ment to be like this. Look at toyota, do you think the break issue was a feature?
That's cool that's a lovely feature a car that has a not always functional break, yea and they targeted for crazy people if a normal people buys it and they don't like our new feature they can return their car. Its the spontanious break feature, your breaks may not work at times and at times it will, enjoy our new feature it is targeted for people who love to die
Sent from my T-Mobile G2 using XDA App

androidfeen809 said:
K
....Tmo has been a total disappointment on this device for me.....
Sent from my T-Mobile G2 using XDA App
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No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!

Crey23 said:
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
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Click to collapse
Wow how does the delivery day count as day one SMFH you still was on your remorse period is just been 14 days since you got the device they are so full of it, if this was to happen to me all I would've lost it even worst than you did
All I can say is
1.they really messed up badly on this device: hinges are crap, nothing they can do about that for those who already have the crappy hinges but exchange for crappier or better hinges
2. They're trying to cover their **** up by brainwashing people to believe the hinges are built that way, I feel bad for those who were brainwashed.
3. Tmo badly fail to explain the storage to people before they realese the phone. It does have a 4gb internal mem but the thing is due to froyo the memory has a limit for downloading apps, mytouch 4g and galaxy s phones are also showing the 1.15 gb available mem even tho they obviously come with much more. Damn was that really hard to explain before the device launch! But they better learn from this.
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
5. Could've they avoid this? Yes maybe if they explain storage, and made sure device was better built on hinges they wouldn't be experiencing these issues. Some even found magnets on the device on the sides of the keyboard, this means that they used the wrong magnets.
Sent from my T-Mobile G2 using XDA App

I think this hinge issue is crazy, I mean yea what a great feature so it was basically made so it opens easily LOL I makes me imagine tmo making cars and me buying a car that has loose doors that would open on a turn lmao, and the excuse for that would be: this is a brand new feature that will allow you to open your car door easier than ever, no need to sturggle opening your door just barely pull the handle and it'll smoothly open lmfao, I only laugh at the people who believe tmo on this. That's a lovely feature
Sent from my T-Mobile G2 using XDA App

thanks for the responses guys, the seller agreed to refund me the money. I'm wondering if I should get another g2 after seeing all these complains

To everybody including PandaBanana I agree there's a hinge issue. Except in my case probably not that serious. I don't hold my phone upside down and when I do to show people the problem it barely hangs down as much as other people. Its unfortunate but I would rather this then the phone be even more bulkier if they would've went with a regular slider mechanism. Especially since I was an original iphone user I can say I'm mostly satisfied. Battery and the android keyboard is my only concerns. I like the hacker friendliness with the OS and I must say besides the hinges which is not bad on mine I'm really satisfied with the build quality. If anybody doesn't believe me about the hinge problems I can take pics and show y'all.
Sent from my T-Mobile G2 using XDA App

You mean you hinges are tight and they don't pop open when they're held upsidedown?....
Lucky Guy...........
Regarding the spring thing. Is there really some visible spring in sight?

Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!

I think it's HTC, it's not all T-Mobile's fault. After all this phone is marketed as the desire z in europe. What a shame this phone is in my opinion. I will be selling it soon. Such a great build quality: brushed aluminum with silicon coated plastic, but with loose, wobbly hinges. I find using the hardware keyboard too uncomfortable for daily use because of the hinges. I'll continue my wait for the perfect android phone. Or perhaps if the iphone does come to t mobile, I'll settle for it.
Sent from my T-Mobile G2 using XDA App

t3rabyte said:
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
Click to expand...
Click to collapse
You win the "retard of the day" award, I say day and not week because I'm confident you'll top this one shortly.
Sent from my T-Mobile G2 using XDA App

androidfeen809 said:
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
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LOL too bad you got a dud but the truth the G2 is a successful phone and another win for HTC. What are you basing this speculation on? I doubt very much that the return rate is above what to be expected for a new smart phone. Here's advice for androidfeen809 - get an iPhone - no hinge problem!

G2 replacement

Hey guys I bought my g2 off craiglist and been using jt for about 4days. And I found a dead pixel........... so I'm trying to get a replacement. How can I get a replacement.what should I tell them?
I sent a mail to htc customer services but they are bullshitting me.
I can deal with the loose hinge but I can't deal with the dead pixel and screening being all wobbly when its closed.
And I just saw few posts saying that they have recevied g2 with stronger hinge? That it does not open when its upside down? Can anyone confirm this?
I'm not trying to be a crying baby, just expected a little bit more from htc 500 dollar phone.
Sent from my T-Mobile G2 using XDA App

eunkipark92 said:
Hey guys I bought my g2 off craiglist and been using jt for about 4days. And I found a dead pixel........... so I'm trying to get a replacement. How can I get a replacement.what should I tell them?
I sent a mail to htc customer services but they are bullshitting me.
I can deal with the loose hinge but I can't deal with the dead pixel and screening being all wobbly when its closed.
And I just saw few posts saying that they have recevied g2 with stronger hinge? That it does not open when its upside down? Can anyone confirm this?
I'm not trying to be a crying baby, just expected a little bit more from htc 500 dollar phone.
Sent from my T-Mobile G2 using XDA App
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Claiming warranty is a ***** when you conduct business via craigslist. With that said, your going to have to talk to HTC about it because there is a manufacturers warranty on the device regardless of owner. Instead of an e-mail where they just send you a bull**** auto response try calling them...
And I had to get a replacement G2 because my first one had a wobbly screen and the hinges were pathetic. The replacement was solid. But... A friend of mine got his replaced and though the screen didn't wobble anymore, the hinges had no strength at all!

Just say that it was a gift from a distant relative and you don't have a receipt.

eunkipark92 said:
Hey guys I bought my g2 off craiglist and been using jt for about 4days. And I found a dead pixel........... so I'm trying to get a replacement. How can I get a replacement.what should I tell them?
I sent a mail to htc customer services but they are bullshitting me.
I can deal with the loose hinge but I can't deal with the dead pixel and screening being all wobbly when its closed.
And I just saw few posts saying that they have recevied g2 with stronger hinge? That it does not open when its upside down? Can anyone confirm this?
I'm not trying to be a crying baby, just expected a little bit more from htc 500 dollar phone.
Sent from my T-Mobile G2 using XDA App
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Click to collapse
I returned my G2 until my buyer's remorse because the trackpad wasn't working as it should and got a replacement G2.
The hinge is a lot sturdier than my old G2 was and no longer falls down under its weight when hung upside down. If I shake it when upside down, then it begins to fall. However, there is no reason as to why I would shake it, so I really see this as a problem for me

tazz9690 said:
I returned my G2 until my buyer's remorse because the trackpad wasn't working as it should and got a replacement G2.
The hinge is a lot sturdier than my old G2 was and no longer falls down under its weight when hung upside down. If I shake it when upside down, then it begins to fall. However, there is no reason as to why I would shake it, so I really see this as a problem for me
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Did u get a replacement from HTC or T-Mobile.
So the screen doesn't move around when it's closed? Cause mine is all wobbly.
Sent from my T-Mobile G2 using XDA App

[Q] Minor but HIGHLY annoying issue

I just got my new, re-manufactured replacement Evo from the Sprint store, to replace my original Evo, which the GPS went out on.
This new phone works alright, but there's a "click" feeling when you press anywhere on the left side of the touchscreen, like it's not glued down all the way or something is de-laminating internally. I'm worried it's gonna cause the touchscreen to start acting up right around the time the warranty expires, not to mention it's damn annoying to use.
I've let 3 other people mess with my phone and they've all made the comment the screen felt "loose" or creaky.
My question is, do you think Sprint would replace this phone for this problem alone? I feel kind of cheated since up until the GPS broke my last Evo was perrrrfect and now I've got a kind of defected one. :\

You should just have them replace the screen for you, I believe it's free.. no point in replacing the phone if it's working well for you. You might end up with a bad phone if they replace it for you...that's only my opinion, but yeah.
Sent from my PC36100 using XDA App

They'll probably charge you $35 for convenience even though they gave you a piece of crap.

I had a similar issue with my first replacement evo.. the whole thing creaked if you flexed the phone or squeezed it between your fingers and just made it feel cheap. I found out that when they refurbished mine they didn't tighten all the hex screws under the rear cover of the phone very well at all. If you have the right bit, tighten all your screws in the back of the phone, or have the sprint store do it and see if that fixes your issue. It did mine.
- Mike

This is actually the screen separation issue. They gave you a phone with issues and should replace the replacement.

00_MACKIE_00 said:
This is actually the screen separation issue. They gave you a phone with issues and should replace the replacement.
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Yeah, I agree. I remember when I got old replacement phones in the past, they seemed like brand new. These refurbished EVOs they are sending out just seem to have more signs and problems of use than it seems phones did in the past.

wmblalock said:
Yeah, I agree. I remember when I got old replacement phones in the past, they seemed like brand new. These refurbished EVOs they are sending out just seem to have more signs and problems of use than it seems phones did in the past.
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Asurion refurbs have always sucked, they just didn't have any for awhile so they had to use new ones.

I had them install a new screen today which seemed to have fixed the the creaking/separation issue.

Great to hear, glad your problem has been resolved!
Sent from my PC36100 using XDA App