I just got my new, re-manufactured replacement Evo from the Sprint store, to replace my original Evo, which the GPS went out on.
This new phone works alright, but there's a "click" feeling when you press anywhere on the left side of the touchscreen, like it's not glued down all the way or something is de-laminating internally. I'm worried it's gonna cause the touchscreen to start acting up right around the time the warranty expires, not to mention it's damn annoying to use.
I've let 3 other people mess with my phone and they've all made the comment the screen felt "loose" or creaky.
My question is, do you think Sprint would replace this phone for this problem alone? I feel kind of cheated since up until the GPS broke my last Evo was perrrrfect and now I've got a kind of defected one. :\
You should just have them replace the screen for you, I believe it's free.. no point in replacing the phone if it's working well for you. You might end up with a bad phone if they replace it for you...that's only my opinion, but yeah.
Sent from my PC36100 using XDA App
They'll probably charge you $35 for convenience even though they gave you a piece of crap.
I had a similar issue with my first replacement evo.. the whole thing creaked if you flexed the phone or squeezed it between your fingers and just made it feel cheap. I found out that when they refurbished mine they didn't tighten all the hex screws under the rear cover of the phone very well at all. If you have the right bit, tighten all your screws in the back of the phone, or have the sprint store do it and see if that fixes your issue. It did mine.
- Mike
This is actually the screen separation issue. They gave you a phone with issues and should replace the replacement.
00_MACKIE_00 said:
This is actually the screen separation issue. They gave you a phone with issues and should replace the replacement.
Click to expand...
Click to collapse
Yeah, I agree. I remember when I got old replacement phones in the past, they seemed like brand new. These refurbished EVOs they are sending out just seem to have more signs and problems of use than it seems phones did in the past.
wmblalock said:
Yeah, I agree. I remember when I got old replacement phones in the past, they seemed like brand new. These refurbished EVOs they are sending out just seem to have more signs and problems of use than it seems phones did in the past.
Click to expand...
Click to collapse
Asurion refurbs have always sucked, they just didn't have any for awhile so they had to use new ones.
I had them install a new screen today which seemed to have fixed the the creaking/separation issue.
Great to hear, glad your problem has been resolved!
Sent from my PC36100 using XDA App
Related
so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
fixxxer2008 said:
so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. where or not this one gets dust is yet to be seen but im very unhappy right now!
ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.
any of you guys have this issue yet?
Click to expand...
Click to collapse
i have dust im dealing with it man. its annoying but im sucking it up cause i love my hero well until i get the wimax that sprint is suppose to release then its gone lol
kramboid said:
I have it in my Hero as well. I bought at release, and the problem really escalated in late December. Now there is a huge explosion shaped area of dust coming from the bottom left corner of my screen. I'd show a picture if i had a camera other than my phone.
Click to expand...
Click to collapse
call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
Kcarpenter said:
Issue is widly known, but I thought they already had a fix for this. Wasn't hardware version 2 a fixed model? Seems like they put something in between the phone body and screen. Maybe I am thinking about my old Storm, but I thought this had been fixed in all new models.
Click to expand...
Click to collapse
there is no current fix for the hero, htc is 'working on it". it must be a defective seal on the lcd.
fixxxer2008 said:
call sprint for a replacement, they will do it for you. from what the tech told me, htc is working on another hero device that will be the replacement for our defective ones. they think we will all get a free upgrade as long as we can proove we have a dusty phone.
Click to expand...
Click to collapse
The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
mine has dust on the left botton corner too.. it's a revision 2 model...
azyouthinkeyeiz said:
Its stupid to put any phone in your pocket
Click to expand...
Click to collapse
Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
azyouthinkeyeiz said:
The tech is wrong.. He was just trying to get you out of the store..
No company is ever going to give free upgrades when the complaint about the phone is a little dust under the screen ...............................................................................
Think about what you just said..
Its stupid to put any phone in your pocket,(ie Blackberry trackballs etc) and that issue is a direct result of a condition you have personally put your phone in..
Neither sprint, nor HTC is responsible for shoddy electronic upkeep.
Click to expand...
Click to collapse
what the hell are you talking about? it is a defect and they will fix it. it has nothing to do with how you carry it. think before you talk!
if it 'wasn't an issue they wouldn't replace it, would they!
fixxxer2008 said:
? it is a defect and they will fix it.
Click to expand...
Click to collapse
It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
http://community.sprint.com/baw/thread/23679?start=0&tstart=0&reqsorting=dec
that's how big this issue is, i cannot believe they cannot fix this or do a recall. i may have no choice but to buy a different phone.
azyouthinkeyeiz said:
It's a defect??
So an issue that 1/1,000,000 Hero's has is a defect? Just because something is "widespread on the internet" doesn't mean its a defect. Just because 25 people have an issue doesn't mean its a defect. That 25 people is only a small small fraction of the entire market..
Just because it happened to you, doesn't make it important. If you took the same care of your cell phone, that you do with everything else you own, you wouldn't be in this predicament..
Get rid of your sense of entitlement, and think before you talk...
Click to expand...
Click to collapse
i don't care if i get banned but your an ass, read the link i posted, this is a well known issue. wait till you get the dust and see how annoying it is to pay $500 for a 'quality" phone and be told to just deal with it.
do us a favor and don't respond, your posts are stupider by the minute.
Its funny...
I don't have dust... And I take care of my phone....
....................................................................................................................................................................................................................................................................................................................................
\rant
At the risk of feeding the troll I just want to say the following:
I just returned a phone I'd had for 2 weeks due to the dust under the LCD screen issue. I can assure you quite thoroughly that I took care of the phone. The people at Sprint knew about the issue and replaced it with no problems.
1. I don't now, nor have I ever carried my phone in my pocket.
2. The phone has a case, with belt clip. I carry it there.
3. I had a screen protector on the phone.
4. The dust appeared after the 3rd day.
5. I lint-free cloth cleaned my screen each evening.
Just because you were one of the lucky ones who got the phone without issues doesn't automatically mean that you're the only one who knows how to take care of your phone. People who spend 500-600.00 on a phone generally take REALLY good care of them.
azyouthinkeyeiz said:
Its funny...
I don't have dust... And I take care of my phone....
....................................................................................................................................................................................................................................................................................................................................
\rant
Click to expand...
Click to collapse
your a troll, so yeah the hundreds of people with dust treat their phones like ****?..... please!
not to sound like a troll, but here's my story
i take EXCELLENT care of my phone, like its almost sad how much i love this phone and don't want anything to happen to it. everytime after i use it i wipe it off, wash my hands before handling, i put it in a ziploc bag anytime there may be moisture around.... the list goes on
my girlfriend on the other hand... she has a with google hero and her phone rolls around in her purse all day, one night she lost it and i found it under a couch cushion, she's dropped it (she has one of those bodyglove cases on it) and it came apart into about 6 pieces, three times that i know of, dropped it in spaghetti, the list goes on and on and on....
she doesn't take care of it at all,
but yet i have dust under my screen and she doesn't.
it's not about who takes better care of the device, it's about who gets what device to begin with. imo.
i had dust under my screen and my buttons (end call/ power and call) had the metal flaking off really bad
i brought it to the sprint store that had the service center and they gave me basically brand new housing for free. they replaced the whole front so my trackball is clear and it looks brand new
all for free!
Leukay said:
Umm, im gonna have to go ahead and disagree with that statement right there lol. Phones can go in pockets, and the dust IS a design flaw. BUT on the other hand, I just took it apart and clean it up when it happened to me, and it has looked brand new ever since
Click to expand...
Click to collapse
Did you remove the screen too, or how did you go about it?
daveydave said:
Did you remove the screen too, or how did you go about it?
Click to expand...
Click to collapse
i wouldn't try it, id go to a repair center.
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
brycestejskal said:
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
Click to expand...
Click to collapse
Well I got my phone today and its NEW!!!... quick service I like that. Just waiting for my return label. And I was thinking the same thing if there's no damage to the exterior of the phone how could it be my fault.
I can NEVER go back to a 4inch screen. Just too small LOL. Especially after all the crap I talk to everyone else and their phones I have to strike back with the Streak.
As for the Captivate... Hmmm IDK.. I don't too much like it. Might go with the Vibrant or HTC HD7 and put Android on it once XDA figures it out. DUAL Boot.
But thanks for the advice.... Oh yeah.. why don't you have the streak anymore?
personally mine slips into my suit jacket fine, never bother placing it in my trouser pocket. (yup trousers not pants only superheroes where their underwear ontop!)
glad you got it replaced tho, best to find a suitable case i suppose.
streakNmyPants said:
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Click to expand...
Click to collapse
I'll sell you one, £150.00
Well I'm back on track. Called AT&T within an hour I was unlocked and ready to streak again. Oh how I missed my StreakNmyPants
Sent from my Dell Streak using XDA App
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
I don't think Tmo will be sending you a replacement since you got it through CL. I'd suggest calling up HTC directly and seeing if they can help you.
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
I doubt tmo is going to replace a phone bought from cl, this is a risk you take when buying this way. The hinges on mine do the "auto open/close" thing too but in the month I have had it it has not been an issue. The hinge itself is strong just not spring loaded.... non issue.
Spotty service you can do 1 kof 2 things, 1 temp root and do the manup themed rom I found it more stable or 2 do the ota update I did both and the update is better for service....
Sent from my T-Mobile G2 using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
grex49 said:
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
Click to expand...
Click to collapse
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
I bought a motorola cliq on craigslist 2 months after the person had purchased it. But it still had the 1 year manufacture warranty from first purchase date. I dont know if the border will be an issue but the purchase will not be an issue. They have the record from the IMEI number.
drm916 said:
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
Click to expand...
Click to collapse
Get the mytouch. The g2 iz amazing, I loved it. But I think the mytouch iz all around better
Sent from my HTC Glacier using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
ddgarcia05 said:
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
Click to expand...
Click to collapse
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
K
Crey23 said:
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
Click to expand...
Click to collapse
Couldn't have said this better, kudos to you, man the hinges are defective! Seriously I can't believe the people who agree that its a feature lmao, yea let toyota said the break issue was a feature too, only imagine... lmaoooo. But its just a phone who cares right let people pay their money and that's it, yea iight I want this hinge issue solve by htc or tmo I'm sending it back htc so they can put stronger magnets on the device. In case y'all didn't know someone found weak magnets on the G2 with a paper clip I think on the sides of the keyboard I read this on a tmo forum like three people found the magnets. Well I guess ima send their piece if ****ty hinge G2 for a fix and they better put stronger magnets
Tmo has been a total disappointment on this device for me. Can't believe they're trying to be like apple with the iphone 4 as they refused to admit it was a design defect/flaw and the phone just wasn't been hold the right way lmaoooo. Things like mass production of defective device can happen guys just because the majority of G2 got this problem doesn't mean it was ment to be like this. Look at toyota, do you think the break issue was a feature?
That's cool that's a lovely feature a car that has a not always functional break, yea and they targeted for crazy people if a normal people buys it and they don't like our new feature they can return their car. Its the spontanious break feature, your breaks may not work at times and at times it will, enjoy our new feature it is targeted for people who love to die
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
K
....Tmo has been a total disappointment on this device for me.....
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
Crey23 said:
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
Click to expand...
Click to collapse
Wow how does the delivery day count as day one SMFH you still was on your remorse period is just been 14 days since you got the device they are so full of it, if this was to happen to me all I would've lost it even worst than you did
All I can say is
1.they really messed up badly on this device: hinges are crap, nothing they can do about that for those who already have the crappy hinges but exchange for crappier or better hinges
2. They're trying to cover their **** up by brainwashing people to believe the hinges are built that way, I feel bad for those who were brainwashed.
3. Tmo badly fail to explain the storage to people before they realese the phone. It does have a 4gb internal mem but the thing is due to froyo the memory has a limit for downloading apps, mytouch 4g and galaxy s phones are also showing the 1.15 gb available mem even tho they obviously come with much more. Damn was that really hard to explain before the device launch! But they better learn from this.
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
5. Could've they avoid this? Yes maybe if they explain storage, and made sure device was better built on hinges they wouldn't be experiencing these issues. Some even found magnets on the device on the sides of the keyboard, this means that they used the wrong magnets.
Sent from my T-Mobile G2 using XDA App
I think this hinge issue is crazy, I mean yea what a great feature so it was basically made so it opens easily LOL I makes me imagine tmo making cars and me buying a car that has loose doors that would open on a turn lmao, and the excuse for that would be: this is a brand new feature that will allow you to open your car door easier than ever, no need to sturggle opening your door just barely pull the handle and it'll smoothly open lmfao, I only laugh at the people who believe tmo on this. That's a lovely feature
Sent from my T-Mobile G2 using XDA App
thanks for the responses guys, the seller agreed to refund me the money. I'm wondering if I should get another g2 after seeing all these complains
To everybody including PandaBanana I agree there's a hinge issue. Except in my case probably not that serious. I don't hold my phone upside down and when I do to show people the problem it barely hangs down as much as other people. Its unfortunate but I would rather this then the phone be even more bulkier if they would've went with a regular slider mechanism. Especially since I was an original iphone user I can say I'm mostly satisfied. Battery and the android keyboard is my only concerns. I like the hacker friendliness with the OS and I must say besides the hinges which is not bad on mine I'm really satisfied with the build quality. If anybody doesn't believe me about the hinge problems I can take pics and show y'all.
Sent from my T-Mobile G2 using XDA App
You mean you hinges are tight and they don't pop open when they're held upsidedown?....
Lucky Guy...........
Regarding the spring thing. Is there really some visible spring in sight?
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
I think it's HTC, it's not all T-Mobile's fault. After all this phone is marketed as the desire z in europe. What a shame this phone is in my opinion. I will be selling it soon. Such a great build quality: brushed aluminum with silicon coated plastic, but with loose, wobbly hinges. I find using the hardware keyboard too uncomfortable for daily use because of the hinges. I'll continue my wait for the perfect android phone. Or perhaps if the iphone does come to t mobile, I'll settle for it.
Sent from my T-Mobile G2 using XDA App
t3rabyte said:
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
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You win the "retard of the day" award, I say day and not week because I'm confident you'll top this one shortly.
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
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LOL too bad you got a dud but the truth the G2 is a successful phone and another win for HTC. What are you basing this speculation on? I doubt very much that the return rate is above what to be expected for a new smart phone. Here's advice for androidfeen809 - get an iPhone - no hinge problem!
I'm pretty sure I cracked my LCD but before I go on a man hunt I figured I'd check here first.
I tripped and rolled on my phone yesterday causing this to happen, when I turn on my Nexus you get a few colors but mostly the screen is black. The top glass is not broken.
I called HTC (my phone is still under warranty) and they said it'd be 155 bones to get it fixed.
Any idea where I can buy the LCD to fix this myself for cheaper?
I searched but couldn't find anything really.
this, this or this?
I have a broken one too, fell 2 floors down from stairs onto marble floor, though only amoled broke and i bought a new one for $100 cuz it was the only one who shipped to my country
Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.
Hollow.Droid said:
Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.
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I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.
difrnt said:
I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.
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LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!
DirkGently1 said:
LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!
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It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.
difrnt said:
It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.
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Good stuff, sounds like you got a pretty decent rep to handle yours
I just had this same repair done by HTC. On the first information-gathering call to HTC, the rep told me I'd be without my phone for 2-3 weeks. So then I considered trying to repair it myself using an AMOLED screen from ebay, but saw they ship from China and didn't feel like waiting for that either.
In the end, HTC pointed out that they could ship me a replacement phone before I sent mine in. I received a working phone two days later, shipped mine and then approved the "repair" via a support website. Obviously, they then repair the damaged phone and dump it into the repair pool.
It cost $115 and I was very happy with the process.
Hope all goes well with the free repair!
So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.
difrnt said:
So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.
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Congrats. HTC has been pretty great about service with the N1.
I noticed last week, that on cold days my g2's earpiece speaker sounds REALLY distorted as if it was blown. When I got this phone (it was a new replacement for my G2 that turned of when GPS activated), I noticed that the screen was sorta washed out and greenish compared to my old G2 (and my bro's G2, at that!).
However, the hinge felt fine and all, so I told the rep how I felt (that it wasn't bad enough to warrant another exchange but it annoyed me), and he said he'd make a note about it for future reference...
That, and this speaker thing have me.. and last night I used my bro's G2 - the screen seemed SO MUCH better that I've finally decided I might as well get an exchange.
I'll probably end up with a refurb anyway, so .. how are they? Does T-Mobile just send out other people's used broken phones like I have a feeling they do? Do they actually bother to make them like new? Or are they ever scuffed or whatever? Just curious.. thanks!
I just got one in the mail on Friday and it was fine except for one very small scratch on the back close to the camera. And it is very small, and it does not affect anything at all.
One thing that I did not know is, they do not include memory cards on the phones if you get it through warranty. I wish I would have known that, because I would have kept mine from the phone I sold.
Other than that, it does not come in a G2 box, it is a white box with no markings except the sticker with the IMEI number and stuff. The phone did have plastic over the screen and all accessories were in original packaging.
99formulam6 said:
I just got one in the mail on Friday and it was fine except for one very small scratch on the back close to the camera. And it is very small, and it does not affect anything at all.
One thing that I did not know is, they do not include memory cards on the phones if you get it through warranty. I wish I would have known that, because I would have kept mine from the phone I sold.
Other than that, it does not come in a G2 box, it is a white box with no markings except the sticker with the IMEI number and stuff. The phone did have plastic over the screen and all accessories were in original packaging.
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weird. Htc and tmobile only send the phone for replacement phone. They don't send u accessories, battery, battery cover. You're suppose to take them apart and keep it before you send it in for replacement.
Sent from my HTC Vision using Tapatalk
Just tell them the refurb is having so and so problems and they'll send out another one at no charge.
Sent from my T-Mobile G2 using XDA App
eunkipark92 said:
weird. Htc and tmobile only send the phone for replacement phone. They don't send u accessories, battery, battery cover. You're suppose to take them apart and keep it before you send it in for replacement.
Sent from my HTC Vision using Tapatalk
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Mine might have been different because I used the handset protection warranty, and not the manufacturer warranty. If you go through Asurion, they send it out like mine was.