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Here's my experience with Samsung repair center.
I called Samsung April 21 cuz my Nexus S's rear speaker went out.
They said they were going to email me a UPS shipping label. Waited all day nothing.
Called back April 22 and told them I received nothing. She tried sending it 3 times to me while I was on the phone with her to my Gmail account. 10 minutes later, they all showed up (the 3 she sent me, not the first one on April 21).
Like HTC, they only require you to send in the phone bare. No battery, no battery cover. Just the phone naked. I left my screen protector on it.
Packed it up, dropped it off at the local UPS Store the same day (April 22 a Friday). It was shipped via UPS Ground. I'm in Southern California, the Samsung Repair Center is in Plano, Texas. They received it April 27 (Wednesday). An email was automatically sent to me saying they received it, and a URL to the Samsung website where I can check the status of my repair. It has information such as Expected Repair Date, Ship Date, Message From Samsung, etc...
Checking the website everyday, and on Friday April 29, it showed "Completion Date" as that day. I wait till Sunday for tracking number of shipment back to me, but nothing, so I called them and the person said/guessed that because the phone was finished on a Friday, that it was just sitting there because the repair center is closed Sat & Sun and to expect it to ship Monday.
Come Monday, still nothing. Not til Wednesday May 4th did it ship. Then it finally arrived today Monday May 9..... at 8pm (Gawd I hate UPS).
The Nexus S came back in a normal brown carboard box. Inside was a padded UPS envelope. Opened that and it was a black Samsung Galaxy S box. (LOL) and finally inside that in shrinkwrap was my Nexus S.
I put my battery and SIM back on and put the battery cover on..... it didn't fit right.
I look on the bottom (near USB port) where it wouldn't snap in and saw that the front lip/edge was popping out where the USB is at that seem. I squeezed it really hard and it snapped in and was able to put the battery cover on. Now when I squeeze the plastic lip under the Menu soft key, I hear it squeak, and only that area.
Regarding the website tracking info, the only thing that was filled out was ticket number, status, service request date, shipping carrier, completed date, and both tracking numbers. Everything else was blank.
Samsung was pretty quick (3 days) to fix it, but damn UPS Ground is soooo slow. Would have been great if Samsung offered a Advanced Repair Exchange like HTC does. 22 days without the Nexus S... had to use a MyTouch 3G as backup! ugh. Also would have liked a better QA on the repair, the bottom of phone not all the way closed correctly ugh.
I think you need to correct your dates there - not sure how you could have sent it in April 22nd and got it back April 9th.
VAgathon said:
I think you need to correct your dates there - not sure how you could have sent it in April 22nd and got it back April 9th.
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Thanks. Fixed.
Sent from my Nexus S using XDA Premium App
How much did u pay or was it free of charge
Also more like 18 days, including shipping. Plus I am sure if you pay extra for it, they will do expedited shipping.
That kind of scares me, I just sent mine in for repair. Did you encounter any inflicted scratches or worn screws after your repair? You should tell them about the battery cover issue. UPS is balls when it comes to shipping across states.
pkilla said:
How much did u pay or was it free of charge
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It was free.
peeturr said:
That kind of scares me, I just sent mine in for repair. Did you encounter any inflicted scratches or worn screws after your repair? You should tell them about the battery cover issue. UPS is balls when it comes to shipping across states.
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That's why I left my screen protector on it just in case. No worn screws that I've noticed.
tekkitan said:
Also more like 18 days, including shipping. Plus I am sure if you pay extra for it, they will do expedited shipping.
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no they wont they sent me ground shipping label. I called and asked for next day they said they couldn't
i didn't use i went to UPS and did 2nd day they still did ground when they sent back
My experience was good they fixed my chipped glass on top right corner of my screen without replacing the the whole screen assembly including the OLED took little under 20 days becasue i sent back so quickly
demo23019 said:
no they wont they sent me ground shipping label. I called and asked for next day they said they couldn't
i didn't use i went to UPS and did 2nd day they still did ground when they sent back
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Also when I didn't receive a shipping label and when I called the next day for the lady to give me another one and it didn't work, I asked if I could just send it to them myself, and she said yes.
So you can ship it yourself however fast you want, but the free return shipping will be UPS Ground by them.
nxt said:
the bottom of phone not all the way closed correctly ugh.
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that's funny...well not really
i had same problem when i got mine back...luckily i just put pressure and snapped back in
NEXUS S rear loud speaker finally for sale
i looked around for a nexus s rear speaker module and was unsuccessful, then i asked someone selling other nexus s parts if they can get it, they can and did , now its available on ebay
item # 170664696786
title is
F7 Speaker Flex Cable For Samsung i9020 Google Nexus S
if you want to search for it that way
i just purchased my glass (got a free invite from request signup on google glass website) gonna pick mine up from chelsea on wednesday so i guess u guys have another full time glass member
How long was it since you signed up till you were notified?
Sent from my LG-D802 using XDA Premium 4 mobile app
About a week or so but i waited a week to order mine as i expect the invite so quickly and had to come up with the funds
Sent using Tapatalk 2
What color did you choose? Just got an invite myself.... debating on the color
Charcoal but i might switch when i get there tomorrrow
I pick cotton but thinking about switching to charcoal. Worry about discoloration on the white. Any concern from cotton glass owner??
I ordered the "Shale", should be arriving by 10:30am on Friday.
Please let us know about your pickup experience. I could have picked it up from SF on Friday, but decided against the drive, hope I didn't miss much.
Twas fun but as long as u have a slight brain, the fitting isnt much
I just got charcoal yesterday, its way much lighter than expected. I liked the shades too they fit perfectly on my face while driving.
I ended up getting the sky. Looks great!!!
Just noticed they have dropped their price to £369
http://www.johnlewis.com/samsung-ga...-android-10-1-16gb-wi-fi/p753447?colour=White
Thanks
Cheers!
I just rang them and will get a further reduction. I've had one return, and 2 price matches
In all I've had 110 GB Pounds back off John Lewis since I bought it a month or so ago. Not bad for 2 years gurantee.
I just got mine on Saturday (replaced on Sunday) would I be able to get the price match?
EpicDom said:
I just got mine on Saturday (replaced on Sunday) would I be able to get the price match?
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Yeah call them up when you get a chance and they will refund you £30 - I haven't done this personally as I didn't buy from JL but people on this forum got refunds when JL dropped price from £450 to £400 and @bu11d0g is saying he has got price match refund from the initial £480 price.
Thank you. I received the tablet under complex circumstances anyway. I actually didn't know I'd receive it since I got a cancellation email and was waiting for the refund from paypal (still waiting) to buy one again. I was initially going to wait, but then I got an email saying my tablet was being dispatched and effectively got charged for this tablet and right now my bank account looks like I've bought the tablet twice. I figured since it was too late to cancel and it would be arriving anyway I decided to keep it. I kind of regret it now lol but I do hope I'll be able to price match with them. Thank you for bringing this to my attention by the way!
White is all sold out online, but call your local store and you might be lucky. They will put it aside for you. My local JL had 3 white only left.
Okay I was told to do a price match form so hopefully they'll get back to me. If not I guess I'll call them up again.
owgees said:
White is all sold out online, but call your local store and you might be lucky. They will put it aside for you. My local JL had 3 white only left.
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Thanks for this info, otherwise I wouldnt have bothered walking into the store where they had loads in stock so bought a white one ... however the assistant first brought out a box with one seal broken (can't say for sure if she knew or not but I will give benefit of the doubt) but when I told her about it she seemed a tad shocked and got me another straightaway. Don't get why samsung don't just have that plastic film like on ipads or other devices as it would be plainly visable if it had been opened/tampered with. Oh well i have mine now so all is well :good:.
Geordie Affy said:
Thanks for this info, otherwise I wouldnt have bothered walking into the store where they had loads in stock so bought a white one ... however the assistant first brought out a box with one seal broken (can't say for sure if she knew or not but I will give benefit of the doubt) but when I told her about it she seemed a tad shocked and got me another straightaway. Don't get why samsung don't just have that plastic film like on ipads or other devices as it would be plainly visable if it had been opened/tampered with. Oh well i have mine now so all is well :good:.
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Glad you got what you wanted ?
Sent from my GT-I9505 using XDA Premium HD app
Thanks for that infomation, I filled out there online price match form last night, and got a conformation e-mail today telling me they have credited me the £30. Very happy (and somewhat surprised)
Bought mine online from them a couple of weeks ago and picked up in store. Emailed them earlier, reply this evening saying they are crediting my card with the £30 refund... great!
Happy days!
Yay, submitted a price-match claim last night and this morning received an email saying they are refunding £30 :victory:
Got mine today! it kills my tab 3 8.0. The screen is something to behold.
Just wanted to confirm that they've also verified my price match and I should be getting my £30 back. Thank you so much for bringing this to my attention. It makes me feel more relieved that I've made the right decision purchasing this.
I bought mine last week from JL for 399.. just emailed them to see if I can get my 30 quid back too .. my missis wasn't too happy at me when I shown her how much it is now lol
Ordered mine today. Paid for next day delivery but it says wednesday Doh!
Guitarfreak26 said:
Ordered mine today. Paid for next day delivery but it says wednesday Doh!
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I guess you bought the black version? I can't wait for them to get white back in stock
Ive submitted a price match form, hopefully ill be lucky! loving the tab and this might be time to root it so i can move some games to my SD
Wasn't sure where to put this but since it says 'John Lewis' on the tin I might as well. I got this tab from John lewis so if I were to return it or if it broke within the 2 year warranty with the Knox counter tripped, would they check it or would they just repair/replace it no questions asked. Thanks in advance
Sent from my Nexus 4 using Tapatalk
Saga Continues
Update:
So I called up my local John Lewis to check the store stock, they tell me they have the Note 10.1 2014 in stock so she says its reserved for you now so come into store and pick it up within 3 days. Me being all excited I head out for JL straight away. I get there, find an assistant...she pops into the back and walks out with a brown wooded box so I get even more excited - on closer inspection its a Tab 3 10.1, I tell her its the wrong one, she apologieses and pops back into the stock room and returns empty handed once again apologising that there is no Note 10.1 left. So that was a wasted journey and go home sad and empty handed.
So try 2...I call up on wednesday and once again I'm told they have stock and its on hold - I repeat many times "Note 2014" and even mension I've already had a wasted trip and she goes " I have personally placed it on the shelf myself", I was catching a domestic flight home and as soon as I land I make the way to the shop and the exact same thing happens, obviously I was a tad annoyed by this stage, I didnt really mind the first time as mistakes happen but twice!
The assistant understood my annoyance and in the end he said whenevever it comes back into stock I will get a £30 discount...so in total the tablet will cost £340...I left tabletless once again but atleast I will get a good deal whenever I do buy it. Patience is a virtue haha.
I placed a pre-order from tropical_mobile on eBay since I decided the H815 model was the best choice overall, for me. They offered two day shipping as well, so it was sort of a no brainer at that point. I paid a few pennies shy of $700, but they have since significantly dropped the price down to $630, so your patience will be rewarded if you decided to wait! As their listing states, it comes with some goodies, and I thought I may as well post a few pics of said goodies in case anyone was wondering.
There is no extra back piece included. Just thought I'd get that out of the way in case anyone was wondering. It only comes with the back that you ordered. In my case, that's the black leather - and I love it!
I'm a bit peeved that I could've saved $70 by waiting a few days, but I'm one impatient as hell sonofabitch, so I'll just deal with it haha.
Enjoy!
http://i.imgur.com/aEuQENJ.jpg
The clear case is a bit.. meh. Feels great, but not liking the design at all.
http://i.imgur.com/s3GsBCv.jpg
Generic car charger.
http://i.imgur.com/bTfoOco.jpg
http://i.imgur.com/SP2qgWS.jpg
And in the actual box. Comes with a pair of Quadbeat 3, given how much of an audiophile I am, I am likely to hate them. The fact that they're a gaudy red doesn't help much at all haha
http://i.imgur.com/H81vyDb.jpg
Pictures were taken with a Huawei Ascend Mate 7 running CM11.
I ordered from the same place, mine is sitting in Memphis going to be here tomorrow. We shall see what I get.
Ordered mine sunday, received it this afternoon. What an awesome service. Red leather and it looks STUNNING in person. Im super happy. That seller is great.
I paid $646 for mine and very next day it was dropped to $629. No biggie at all cause a si said, the phone came faster than expected
Sent from my LG-H815 using Tapatalk
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
lethalboy said:
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
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I ordered from them as well. Mine had a tracking number issued but sat for 3 days saying label created. After emailing them it magically moved (could be coincidence) and is now on plane for delivery tomorrow. Ordered at $646 for non leather back and saw it dropped: no biggie as I signed for PayPal credit to finance over 6 months. If I don't like it, Swappa here it comes!
Sent from my SD4930UR using XDA Free mobile app
Did it include a north american adapter?
I got the red leather version from them it got here yesterday. did an unboxing vid wish should be up soon
HideYoKids said:
Did it include a north american adapter?
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i did get a pretty generic gray adapter from them. Seems its the same most ebay phone sellers supply.
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
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Strange.. ordered on monday morning and havent receive a tracking number from ebay... will create a account on fedex to see what happens.
Mine just showed up at home and I ordered it last Wednesday. I can not wait for work to be over.
gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
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I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
HideYoKids said:
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
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You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
Rapazzo said:
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
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Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
I picked up one from them as well, red leather.
I paid $674 on Saturday, they sent me a tracking number on Monday, and the phone arrived this morning in good working order.
So far, I think this is an awesome phone, and although I could have saved a few bucks by not being impatient, it was worth the 674 to me at the time, so it's hard to say I got hosed.
Either way, great seller, hopefully I won't be using them for a long time!
gtg465x said:
Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
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true true. however I have always had issues with my screens getting scratched, it drives me nuts!
gtg465x said:
You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
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Is that a particular FedEx feature? I just created an account but dont see that option/setting anywhere
FedEx delivery manager or something
Those of you who already received the order from this seller, can you post the full model number? I'd like to know the bands that it supports. I want to use it with Bell in Canada but also in south america (Chile)
Thanks
Sent from my SGH-I337M using Tapatalk
I have owned two 6p's within 60 days of release last year and both bent. I used a very sturdy case (could have been part of the issue?).
I tested "bent" by placing the 6p, screen down (& up too) on my kitchen table (multiple spots) and it wobbled. Both phones did this within a week or ownership.
I'm considering trying one again and wanted to know...
Do you keep your 6p in your pocket from time to time and if so is it bent? Would you mind doing the "wobble" test (lol) and letting me know?
I loved the phone and miss the dev community around it.
Your are not alone: http://forum.xda-developers.com/nexus-6p/general/bent-days-t3241999
Mine isn't bent luckily.
I wished I didn't read this. Now I think my phone did bent too. If I put it on a flat surface on the screen side, it isn't perfectly flat. I do keep my phone in my pocket. So it gets tight sometimes. I wish I didn't saw it. But I'll just keep using the phone like I used to, everything is still working very well and still love the phone the way it is.
Mine is in my pocket at work the entire day other then pulling it out for texts, email and web surfing. Had it over a month now and no bending issues. I have a MIME Ghost Glass and a Spigen Rugged Armor case on it within 3 days of getting the phone. Sorry that you've had issues. I do have large pockets (khaki shorts) so there is no stress on my phone in that sense and never put my phone in my back pocket.
Eric214 said:
Mine is in my pocket at work the entire day other then pulling it out for texts, email and web surfing. Had it over a month now and no bending issues. I have a MIME Ghost Glass and a Spigen Rugged Armor case on it within 3 days of getting the phone. Sorry that you've had issues. I do have large pockets (khaki shorts) so there is no stress on my phone in that sense and never put my phone in my back pocket.
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This is a great point; tight pockets will do this (almost too big of a phone anyways for more fitted pant).
Although I know some of us may have to, I have never put a phone in my back pants pocket. On occasion I will put them in my front pocket but then I don't wear skin-tight clothes. I tend to wear button-down or casual shirts with a front top pocket which suits me well.
Sent from my SM-G935V using Tapatalk
I've had mine since the first week of December. I never use a case and always carry it in my left pocket. It's still straight as the day I bought it. Does not wobble. I don't know why mine is not affected but I am sure there a lot that don't have bending. At this point in my ownership though I have seen enough reports of bending to say that it definitely is a risk of buying the 6p. Get Nexus protect or squaretrade or whatever to cover yourself. Or just wait and see what HTC makes this year.
Gizmoe said:
I've had mine since the first week of December. I never use a case and always carry it in my left pocket. It's still straight as the day I bought it. Does not wobble. I don't know why mine is not affected but I am sure there a lot that don't have bending. At this point in my ownership though I have seen enough reports of bending to say that it definitely is a risk of buying the 6p. Get Nexus protect or squaretrade or whatever to cover yourself. Or just wait and see what HTC makes this year.
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Another great point. Which case do you use?
Mine was bent when I got it, the replacement was as well. 6P 128GB black
Bluemgt06 said:
Mine was bent when I got it, the replacement was as well. 6P 128GB black
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Wow I've gone through 4 units but due to the pink screen hue issue. No bent ones so far and I always had a case on them.
Sent from my Nexus 6P using Tapatalk
Bluemgt06 said:
Mine was bent when I got it, the replacement was as well. 6P 128GB black
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Wow! How long ago and what was your ultimate outcome?
markwebb said:
Wow I've gone through 4 units but due to the pink screen hue issue. No bent ones so far and I always had a case on them.
Sent from my Nexus 6P using Tapatalk
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Sheesh! I'm hoping that by ordering one with a later build date, these challenges w/quality control are not a factor.
Is your current unit good now? What is the build date?
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
markwebb said:
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
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Interesting point, I was thinking the same and perhaps a gold model might be the best chance at getting a later build date...
3's&7's said:
Interesting point, I was thinking the same and perhaps a gold model might be the best chance at getting a later build date...
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I was thinking the same but the gold model was not in stock for the 64gb at best buy (ugh now I see it back in stock!): my prior models were silver so I chose graphite this time.
Sent from my Nexus 6P using Tapatalk
markwebb said:
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
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markwebb said:
I was thinking the same but the gold model was not in stock for the 64gb at best buy (ugh now I see it back in stock!): my prior models were silver so I chose graphite this time.
Sent from my Nexus 6P using Tapatalk
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LOL, same here was just checking on it too
I believe this sale is running for s few weeks and best buy is good with returns: I could order a gold one to compare and return one if not both! Lol
EDIT: I did. So let's see which is the better!
Luckily Best Buy is 2 miles away with easy on/off from highway.
I'll also report on any bent issues for those who are curious/worried.
Sent from my Nexus 6P using Tapatalk
Guess I'm lucky. I bought a 32GB Graphite 6p soon after they came out from Google and paid $450 usd and put my thin little Spigen case on and a no glare screen protector on day 1 and I have a perfect device. I've flashed it about 400 times and have no color issues or bending whatsoever. I don't wear tight jeans but not baggy either but I do keep my device laying on my desk at work and when I drive I throw it in the dash mount. I keep it out of my pocket when I can because of reading reports of bending.. So far all has been fine. This is RedDoggie from the Gulf Coast, out. (CB radio static sounds in background.) ?
Sent from my Nexus 6P using Tapatalk
Has anyone tried returning their devices to huawei for a replacement?
zmeflyby said:
Has anyone tried returning their devices to huawei for a replacement?
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My devices were returned to Google directly since they were purchased from them. Fortunately, it was in the time period between Black Friday and Xmas where they offered extended return periods until almost the end of January, so I lucked out, and had a month or more to make decisions.
With Best Buy, I will have 14 days to make a decision but now that I know what to look for, determination is now limited to a few days if not a few hours!