Database Users

Lazy sprint tech rep lost parts to my hero!!!

so i finally went into a sprint store and they blew out the dust from my phone, and i get my phone back, drive all the way home at least 40 mins and i look at my track ball, and it looks kinda weird, for a while i couldnt put my finger on it. About 2 hours later i finally figure out whats different. Those chumps didnt put back the silver ring that goes around the trackball. i was pissed and was wondering does anyone know where i could order that silver ring that goes around the track ball cause now my phone looks naked all because of that ring. lol is it even possible to order one of those because i refuse to go back to that lazy sprint store and its the only repair center close to me.

haha .......

last time i took my phone in to clean dust out, the damn tech put in the wrong 16gb sdCard! i had so much music on there. luckily it was also on my mac. funny thing is, the one he put in there was a faster class than what i had.

lol damn sprint man i swear

That is ok, my last hero (hero No. 9) had dust. The Tech scratched the inside of the glass...I made them replace it on the spot.

lol
i want my silver ring back lol

it's really not that complicated to take these phones apart. i won't do it due to warranty issues but i do work in tech. i take apart computers all the time. i make sure i set aside all screws & put them back correctly. and i'm very lazy!

Go back to the store.
Don't waste your money buying a part... the tech screwed up, so they'll either replace the part or they'll replace the phone.

Is_907 said:
Go back to the store.
Don't waste your money buying a part... the tech screwed up, so they'll either replace the part or they'll replace the phone.
Click to expand...
Click to collapse
id demand a "new" phone

So sprint will clean out the dust for free? I do have insurance if that matters.

yes they will clean it free, i dont have insurance anywayz, i just walked in and said the sprint rep told me to come in to get the dust blown out my phone since its a known issue, and they did it on the spot it took 10 mins.

Sweet, should I unroot my phone before taking it in, or do you think they'd even check since it is unrelated to software?

bernard_photography said:
Sweet, should I unroot my phone before taking it in, or do you think they'd even check since it is unrelated to software?
Click to expand...
Click to collapse
nah they didnt even care at all, i am running the newest damage with a custom boot screen im 100 % they saw it, it doesnt matter what youve done to it, you only have to unroot if their giving you a new phone. the rep actually cut my phone back on for me and saw the damage boot screen where hes stomping that guy and she said "oh thats cool ive never seen that before" i laughed.

Demoyo23 said:
nah they didnt even care at all, i am running the newest damage with a custom boot screen im 100 % they saw it, it doesnt matter what youve done to it, you only have to unroot if their giving you a new phone. the rep actually cut my phone back on for me and saw the damage boot screen where hes stomping that guy and she said "oh thats cool ive never seen that before" i laughed.
Click to expand...
Click to collapse
LOL That sounds just like something Cellular South Reps would say. So oblivious of the fact that it is rooted. HAHA Most reps just see it as an "app" you can download. Everything I done to my phone, I am just like, "Oh, its an app.." They are like "Nice!" ... WIN

Did they lose the ring our replace it with a black one? Seems to be the replacement rings are black.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Rooted Evo repaired at Sprint store. No hassle.

Took my evo into the Sprint store because of the hair line fracture near the power button. They replaced the screen for nothing. Hassle free just thought you all should know.
I heard that some people have been denied warranty claims because of this fracture for other issues. So I decided to see if they would fix that fracture seeing as how the phone was only a month old and had no signs of dropping.
Also the chick that worked there discovered her evo had both the power button and volume fracture.
This is getting more and more common it seems.
Sent from my PC36100 using XDA App

To be fair, the average in-store rep will probably have no idea what a "rooted" phone is, much less how to check for it. Hell, I went into a Verizon store with my girlfriend to order a replacement Touch Pro2, and I had to explain to the guy what a "hard reset" was. Thank god he didn't question me when I brought up the bootloader... (it would enter bootloader, but wouldn't hard reset, in case you're wondering )

Good point but now the joke is on me. Heading back tomorrow because the ear speaker is quite distorted. Ugh.
Sent from my PC36100 using XDA App

I used to see people with hacked phones all the time sometimes I would let it slide. Sometimes I won't. Just I hate when people lied about "oh I tried to turn my phone on one day and I didn't " no u bricked it scumbag.
Sent from my HTC Evo 3G!

Customers are scumbags huh? Sounds like a Sprint employee all right!

No, idiots who brick their phones and then lie about it to try and get off Scott free are scumbags. And I'm not a sprint employee. Dirtbags who do this are why the fees have increased. Man up and pay for the insurance if you're not smart enough to work your phone.

I do believe, but I could be very wrong, but if the defect is induced by the root, then it would be grounds for voiding your warranty, otherwise it SHOULD still be covered (ie crack in power button wasnt caused by rooting your phone )
I reference cars for example. If you rip out the exhaust and put in a custom exhaust, and your radio frys or a motor in your power windows fails, they cant deny your repair since what you did in no way affected those parts that failed.
Does anyone know if we have something similiar to the Magnuson Moss Act that vehicle owners can use for warranty issues, for personal devices like phones and so on? Or something close to it to protect the consumers from being turned down for warranty claims for bogus reasons?

Hmm there's a mobilespeedtest picture in here that my anti virus says contains a malicious url?

Glad to know I won't be hassled for having a rooted Evo when I take it back to Sprint. I have a hairline crack near the volume-down button, dust particles on the top left corner between the glass and LCD screen, and of course the light leak at the bottom edge of the screen

Sokesleezy said:
Hmm there's a mobilespeedtest picture in here that my anti virus says contains a malicious url?
Click to expand...
Click to collapse
mine too. Kaspersky

just dont think everyone will have the same luck

I recently cracked my evo screen and took it to the sprint store. The told me they wanted to back up my contacts before they could replace the screen for me. Im worried because i have a rooted evo (cyanogen mod) and if they reboot my phone while they are working on it they could see the boot would not be the default sprint 4g, thus voiding my warranty, which I'm using to get a new screen. any ideas? should i return it to stock to let them repair my phone?

xBudahx said:
Customers are scumbags huh? Sounds like a Sprint employee all right!
Click to expand...
Click to collapse
Yes, a majority of customers are. For every 10 customers I have, 8 are liars. Employees really want to help, but after months of being lied to it kind of fades away and most employees help honest people only, even if they are cheating the system.
Sent from my Evo beeesshh

DirtyShroomz said:
Yes, a majority of customers are. For every 10 customers I have, 8 are liars. Employees really want to help, but after months of being lied to it kind of fades away and most employees help honest people only, even if they are cheating the system.
Sent from my Evo beeesshh
Click to expand...
Click to collapse
that's true, i get them all the time. No I didn't wet my phone (phone still has water inside lol) one went as far as telling me he was scared of water haha

DirtyShroomz said:
Yes, a majority of customers are. For every 10 customers I have, 8 are liars. Employees really want to help, but after months of being lied to it kind of fades away and most employees help honest people only, even if they are cheating the system.
Sent from my Evo beeesshh
Click to expand...
Click to collapse
well out of the five or so people at my sprint store only one is helpful, My girl brought in her epic due to the issues she has with that phone, its not rooted at all. The woman took her phone told her she voided the warrenty (because ADW launcher is installed) then told me the settings/about phone/battery is something I installed from the market and does not count cause joe shmoe made it..... we were just going there to see if the battery was defective.

Guys, it's not that hard. It's the same as any other customer service experience...
If they tell you they won't look at/fix your phone because it's rooted, be nice to them, walk away, and coming back a few hours or a day later and talk to someone else. Like people have said, most people won't realize, many of those that realize won't care, and those that do, just be pleasant and try again later.
I'm returned/exchanged/asked for service on least 6 or 7 Sprint phones over the past couple years (Palm Pre x3, Palm Pixi x2, Samsung Epic x1) and have never had a problem. In fact no one has ever noticed.

kixcastillo77 said:
that's true, i get them all the time. No I didn't wet my phone (phone still has water inside lol) one went as far as telling me he was scared of water haha
Click to expand...
Click to collapse
I recently took my evo into repair center for a blown speaker, and was told phone has water damage. Funny thing is I have been careful not to have this thing around any water. The tech even told me the indicator strips were still intact, just water damage to board..does this make me a scumbag??

shortbus182 said:
I recently took my evo into repair center for a blown speaker, and was told phone has water damage. Funny thing is I have been careful not to have this thing around any water. The tech even told me the indicator strips were still intact, just water damage to board..does this make me a scumbag??
Click to expand...
Click to collapse
not at all, I never used the word scumbag but I have alot of customers that lie...If I open a phone and see the phone actually dripping water, then ask and get a "No, I never take my phone near water" that's pretty bad wouldn't you say so lol Next time ask to see the damage though, I can honestly tell you that sometimes it's bs since my coworkers will do it once in a while

kixcastillo77 said:
not at all, I never used the word scumbag but I have alot of customers that lie...If I open a phone and see the phone actually dripping water, then ask and get a "No, I never take my phone near water" that's pretty bad wouldn't you say so lol Next time ask to see the damage though, I can honestly tell you that sometimes it's bs since my coworkers will do it once in a while
Click to expand...
Click to collapse
yeah those water detection strips can also go off from sweating while talking on the phone

Hopefully I have the same luck.
Need to get my screen repaired/replaced for dust and wasn't sure if the techs would deny me service since I rooted my evo.
I'm not lying about it either (rooted doesn't cause dust). I just didn't want to be told no because of the software which I obviously know is not the cause, but you can never tell how people will react.

Sprint stores

Hey, long time lurker, first time poster..I think...may have posted before, I forget..
The point?
Oh yeah where was I.
So I walk into my local sprint store(small kind, not a repair center) to get a case for my Hero. I strike up a conversation with the two guys working there after the show the only Hero case they have and how ghastly it looks. Sprint guy A see my phone and in pure phonefanboyism freaks out and it went a little like this:
Sprint Guy A "ZOMGZ you have froyo one that thing!!!!! how did you get that!!!!??"
Me "um, well it's CyanogenMod, custom firmware"
Sprint guy B "So you voided your warranty instead of buying an Evo?"
Me "no, and no?"
Sprint guy A "How would I go about doing this *pulls out his Hero*"
Sprint guy B "Yeah actually, I'm kinda interested in this"
Me "you guys seriously don't know how to do this?"
Both Sprint guys "no."
Long story short they let me use the computer there to install CM6.0 on both phones.
I'm worries me that sprint employees would know even the basics of at least being able to reflash a backup or even have heard of the Android SDK.

this stuff doesn't void your warranty anymore. sprint techs are idiots anyways.

jvanherwaarden said:
Hey, long time lurker, first time poster..I think...may have posted before, I forget..
The point?
Oh yeah where was I.
So I walk into my local sprint store(small kind, not a repair center) to get a case for my Hero. I strike up a conversation with the two guys working there after the show the only Hero case they have and how ghastly it looks. Sprint guy A see my phone and in pure phonefanboyism freaks out and it went a little like this:
Sprint Guy A "ZOMGZ you have froyo one that thing!!!!! how did you get that!!!!??"
Me "um, well it's CyanogenMod, custom firmware"
Sprint guy B "So you voided your warranty instead of buying an Evo?"
Me "no, and no?"
Sprint guy A "How would I go about doing this *pulls out his Hero*"
Sprint guy B "Yeah actually, I'm kinda interested in this"
Me "you guys seriously don't know how to do this?"
Both Sprint guys "no."
Long story short they let me use the computer there to install CM6.0 on both phones.
I'm worries me that sprint employees would know even the basics of at least being able to reflash a backup or even have heard of the Android SDK.
Click to expand...
Click to collapse
So..you expected some super geeks to be working there ?
Seriously..that is like expecting one of BB high school kids to know anything about whatever department they happen to be walking through.
I've found the vast majority of folks don't have a clue about what can be done to these phones..so I wouldn't expect someone at a non-repair center to have much insight on how to do these things either..Most of the kids working at the stores know how to send a phone off to be repaired by someone else..and the rest ,how to give wrong information to the customer,course most phone stores are like this now-a-days anyhow..not only Sprint.
Mac

fixxxer2008 said:
this stuff doesn't void your warranty anymore. sprint techs are idiots anyways.
Click to expand...
Click to collapse
Definitely still does brother

I always amaze the sprint peeps when im up there.. kinda like going to best buy friday.. My wife needed a cheap laptop for nursing school.. they kept pushing those crappy netbooks..then the warranties.. then add virus this and that, etc.. Im like go so mad.. I told that lady.. hey we will take this crappy laptop thats on sale..she doesnt want a netbook.. and everything else u can keep... she got mad.. I was like she only needs the laptop.. dont need a stupid warranty nor your stupid geek squat!!!thats a waste of money... She was like well what will u do when i breaks.. I will ah u know fix it.lol
Same thing goes for sprint people in the store.. that dont know crap... the evo will do this and that. Im like true but why when my hero does everything i want it to!!! oh. your still on the old ass hero.lol etc.. some people I tell ya..
point is.. dont buy from stupid people,lol hahah ok sorry rant over.. meds have kicked in..

My understanding of the new law that was passed is..
Carriers can't withhold unlock codes for your devices. Hacking or disrrupting the software otherwise beyond the code will void the warranty. Which is why if you call up and ask for the MSL (i think, not sure what the name was for it) they will just give it to you.
Edit: After reading some posts, seems like it will void your warranty with HTC. otherwise sprint doesn't care.

quantumtransfer said:
My understanding of the new law that was passed is..
Carriers can't withhold unlock codes for your devices. Hacking or disrrupting the software otherwise beyond the code will void the warranty. Which is why if you call up and ask for the MSL (i think, not sure what the name was for it) they will just give it to you.
Edit: After reading some posts, seems like it will void your warranty with HTC. otherwise sprint doesn't care.
Click to expand...
Click to collapse
sprint doesn't give two ****s. 90% of the techs i know have rooted phones anyways.

DirtyShroomz said:
Definitely still does brother
Click to expand...
Click to collapse
to my understanding it didn't anymore. if your right hopefully that will change.

fixxxer2008 said:
to my understanding it didn't anymore. if your right hopefully that will change.
Click to expand...
Click to collapse
While Sprint doesn't care, it does still void warranty with Sprint. Root your phone we don't cover you. Just like a car, modify it and warranty is voided. It would be silly for a company to try and warranty each and every single home manufacture modification.... they would lose millions replacing phones

Dude, same thing happened when i went to my local sprint store. But i went in to complain about lack of official froyo. Pulled out my hero and did the same thing. [email protected] sprint store, lawlz

mrakattack said:
Dude, same thing happened when i went to my local sprint store. But i went in to complain about lack of official froyo. Pulled out my hero and did the same thing. [email protected] sprint store, lawlz
Click to expand...
Click to collapse
You went into a Sprint store to complain about lack of Froyo for the Hero? I woulda hated you're ass.

it all depends on what tech you get and what store you go to. ive had techs show me their custom roms before. most are tech geeks like us, they don't give a ****. now if i were to send my phone back to sprint i would run the RUU. and believe it or not sprint knows very well about xda and the good work that goes on here. **** htc should hire some of ours guys.

From what I've read about the recent library of congress ruling all that changed was it is no longer illegal to jailbreak our devices. It was previously a crime under the DMCA to jailbreak our phones, and your phone manufacturer/service provider could sue you for jail breaking or rooting. (A bunch of BS if you ask me!)
While it is now legal to root/jailbreak you might still be violating the warranty or your carriers terms of service. I've read that Sprint was cracking down on people that rooted and installed the wireless tethering app. (also more BS if i'm paying for wireless data, then let me F*ing use it!)
</soapbox>

im a sprint employee, luckily for me i do know this however what they teach you at these things solely based on what the guy above you that trained you knows...in most of these cases they dont know much away from what they read in the manuals...once in a while you get a savvy employee such as myself that knows more than what they teach you...if it wasnt for the fact that the guy running my center has been with sprint for 11 years and doesnt want a corporate job i think i would run that center but thats a different story involving politcs....long story short...it depends which store and who you speak to..

I didn't complain. I went in wanting to but the tech/sales guy I talked to wanted all the info about getting froyo on his hero. I hooked him up and pointed him to xda. He was scared he was going to brick his phone. I told him just follow the instructions and you'll be fine. Should go back up they and see how he did.
Sent from my Hero running cm6 9/6/ nightly build. Blackmod, circle battery. D3cadence uncapped # 11. Sprint can lick my balls. Thank darch and cyanogen for setting my hero free!

I concur w/ micavez07. I work at a sprint kiosk and some of the people I work with would look at you cross-eyed if you brought a hero in running live wallpaper. I personally use a hero running cm6 as my daily phone.

I almost started a new thread, but then decided my story wasn't quite funny enough to get it's own thread, so here it is:
Phone broke about a month ago. The screen's colors suddenly went all wacky. When I touched the screen it was even worse. Tried a few different resets, nothing worked. Finally took it in this morning to the local Sprint store. I pay for the TEP. They take my phone into the back room and a bit later a guy comes out and says that there is no water damage, so they can replace it for free. They say it'll take about a week before they get my new phone and that they'll call when it comes in. They then give me my phone back. I turn back on my phone and get in my car to go to work. Phone starts making that beeping sound that says it's coming in and out of service. Then it finally decides that I have no service and I get the circle with the bar slash through it. So i turn it on and off, take out the battery, even do a factory reset. Finally I call the Sprint store and ask them what they did to my phone. It ends up they disconnected my attena when they were checking to see about water damage. Now I get to go back to the store on my lunch. Pretty funny, right?
Actually, I'm not laughing.....should i try to get a credit or something for the inconvience?

Krojian said:
I almost started a new thread, but then decided my story wasn't quite funny enough to get it's own thread, so here it is:
Phone broke about a month ago. The screen's colors suddenly went all wacky. When I touched the screen it was even worse. Tried a few different resets, nothing worked. Finally took it in this morning to the local Sprint store. I pay for the TEP. They take my phone into the back room and a bit later a guy comes out and says that there is no water damage, so they can replace it for free. They say it'll take about a week before they get my new phone and that they'll call when it comes in. They then give me my phone back. I turn back on my phone and get in my car to go to work. Phone starts making that beeping sound that says it's coming in and out of service. Then it finally decides that I have no service and I get the circle with the bar slash through it. So i turn it on and off, take out the battery, even do a factory reset. Finally I call the Sprint store and ask them what they did to my phone. It ends up they disconnected my attena when they were checking to see about water damage. Now I get to go back to the store on my lunch. Pretty funny, right?
Actually, I'm not laughing.....should i try to get a credit or something for the inconvience?
Click to expand...
Click to collapse
You have all the right to ask for a credit since THEY did it. Complain nicely buy also don't back down. They'll want to make you happy before you leave and lose business.
Sent from my HTX Zero Hero running our Sense 3.5 builds

man they wernt nice to me when they kicked me from there network lmao.... freakin basturds

We all say the DARNEDEST things...

After some of the posts in this thread I thought I would add some rules:
1) No name calling
2) No racial slur's (the society we live in places heavy weight on these)
3) Keep it clean and have fun
I am actively watching this thread. I will update rules as needed for this thread.
I did change the title so that way everyone feels they can post here. So please sprint reps and customers feel free to post your funny stories.
I thought it would be kinda fun and funny at the same time to start a thread about some the funny stuff sprint reps tell us. Feel free to post any funny story you have about you experience with sprint. I am not doing this to be mean just had the idea after my experience with a sprint rep today. Think of it as the TV show "KIDS SAY THE DARNEDEST THINGS"
So here is mine:
Today I had to go to the sprint story to exchange mine and my wife's epic and while there the sprint rep said, "I think its stupid to update your phone. I think whatever OS was on the phone when you bought it is what you should run on it." I replied "well that would be like running windows 98 on a computer that can run windows 7." He replied "Well you have to pay for that update. If someone is going to update their phone then they should have to pay for it." So I replied "fine then running 2.1 would be like running windows 7 without any service packs or updates to it to fix known bugs and problems. It all comes down to customer service and providing the best software and product you can." After that he just started stammering and walked away. He didn't come over to me the rest of the hour I was in the store. He just occasionally glared at me. It was hilarious.
Please have fun it would be fun I think to compile our stories in one place instead of spread all over the place.

I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.

mykie242 said:
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
Click to expand...
Click to collapse
hilarious....

My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!

MedicStuder and Musclehead- both hilarious stories. I had a similar experience while speaking with a Sprint customer service rep on the phone. These people really have no idea what they are talking about or what they are doing. I would be supremely frustrated with my phone if it weren't for XDA

I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol

nadcicle said:
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
Click to expand...
Click to collapse
Bahahaa ebayyy
Sent from my SPH-D700 using XDA App

nadcicle said:
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
Click to expand...
Click to collapse
This isn't the first time I've heard of something similar to this. I had a friend that was in the process of moving when they ordered a new phone. They had given them the new address and they double checked everything and the phone was shipped. Well when it didn't show up when it was supposed to they ended up sending a second phone. That one showed up and then when she got back into town the next day there was also a phone waiting for her there. She tried to get info so she could ship the second phone back but it seemed like a hassle for Sprint so she ended up keeping both of them.

musclehead84 said:
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
Click to expand...
Click to collapse
I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.

notoriouspyro said:
I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
Click to expand...
Click to collapse
True true. Just fyi I was calm and cooperative during my experience. I find its not worth raising my blood pressure over a phone.
Sent from my SPH-D700 using XDA App

Went to a retail store yesterday. I got asked if o need help. I said no but my gf epic got the ota 2.2 update and now her camera is broken. He said that im the 6th person that mentioned this. I asked when its going to get patched up. He said, I dont think they will but just do a hard reset to fix it. I just smiled and left.

Yeah I was calm to till he updated my prl. Lol
Sent from my SPH-D700 using Tapatalk

I went into a sprint corp. store and asked a rep. "can I haz my gingerburgrz for me epic?", he replied "I just do sales and returns now".
/end story

Just before coming to android I had a blackberry tour and was having terrible reception issues with it, after talking to several reps I got transfered to another and the first thing out of her mouth was "cell phones are not intended for use in houses and cars and if I wanted perfect reception just step outside and use my phone!" Lol, in the end it ended up being issues with the towers in our area.
Sent from my SPH-D700 using XDA Premium App

When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.

nutswillkillme said:
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
Click to expand...
Click to collapse
omg! thats too much! guess we need to check the dunce hats at the door when we get there.

my wife's intercept received the OTA (froyo) and it broke her data.. causing lockups similar to the moment's plague..
(we did NOT have TEP.. still don't).. i called CS told them that i went into stock recovery and did a factory restore and it still isn't working properly, he handed me off to level 2 tech support. THAT guy proceeded to argue with me that my problem was with Samsung and not with Sprint. "After all, your warranty is from Samsung so you need to take it up with them".. i tell him that it was Sprint's update that broke the damn phone and that Sprint needs to fix it. He still stands by his "take it up with Samsung" spiel so i ask him "If I go purchase a brand new Ford at a Ford dealership and need an engine replaced under warranty, do you suggest that I drive my car to the factory in Detroit or take it back to the dealership ?" after some stammering he told me to take it to the local repair center but they would charge me $35 for the repair. I tell him that's unacceptable and he agrees to credit my account for the $35. I STILL tell him that it's not right and that i shouldn't have to pay anything to fix something that their software update broke and by this time, i'm fuming pissed and request to speak with HIS supervisor.. This guy asks what's going on (after almost 2 hrs on the phone so far) I tell him the whole story and he agrees to put the equipment protection on our account for 30 days, credit our account the cost of the equipment protection (so it's free) and tells me this way, I won't have to pay at the repair center. Then he says "You know that you'll have to go through 3 defective phones to get a different phone right ?" (I already knew this but played dumb)..
Then after a week and a half of playing 'return the bad phone' we finally got my wife the transform LMFAO

Rounsy222 said:
omg! thats too much! guess we need to check the dunce hats at the door when we get there.
Click to expand...
Click to collapse
Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App

lol
Hell, Samsung is just as bad. I called them last night about adding memory to my laptop and he told me sir the laptop you have is at its max with 4gb of ram and i knew that my laptop could be upgraded to 8gb. Where do SPRINT and SAMSUNG find these people? My 6 year old son know more about the stuff they sell than these jerk off CS rep's...

MedicStuder said:
Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Not every Sprint Rep is dumb.
I work at Sprint >_>

Sprint store lulz today...

I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
</rant>
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...

Ryjabo said:
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
Click to expand...
Click to collapse
*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"

They tried telling me the same thing months ago, then a month ago I dropped it and shattered the screen. But $100 and I have a 004 hardware brand new not refurbished. And an extra charger, 8gbcard. I am satisfied now.

mattykinsx said:
*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
Click to expand...
Click to collapse
I did this for the same issue. The tech on *2 agreed I should've had the phone replaced and said I should go back an talk to the manager. Well, I did that and the manager denied my replacement request as well. Eventually had to take it to [email protected] and they were able to reset my upgrade for this summer (it was suppose to be taken away). I ended up fixing the light leakage by buying a black paint marker at walmart, applied a thin strip between the glass and the casing and good as new!

No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.

I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.

Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Click to expand...
Click to collapse
If this happened to me on a 2 month old phone, I'd be beyond pissed.

I went to the Sprint store near my office today too. While putting on a screen protector, some water got inside and caused dark spots. Most of it went away, but 2 small spots were clearly noticeable when the screen was white(otherwise, not that big of an issue).
I told the rep about the spots and he asked if I had insurance on it. I told him I did not. He was pretty cool and said he could file some repair order and I'd just have to ante up $35. I asked him if they're going to repair the screen, he told me I'd get a new phone in about 3 days. WINNING!!
BTW, I didn't even bother unrooting. He looked confused as he was trying to find the dialpad since the launcher on Myn 2.2 looks different...lol

iitreatedii said:
are you still trying to be a fagget like for real, get a life...
anyway OP, call sprint and have them call that specific store, they will do that if you ask them to.
Click to expand...
Click to collapse
The fact you spelled "******" wrong is hilarious, its his signature, you get a life. Going off on people like that is just ignorant, seriously.
Sent from my PC36100 using XDA App

Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Click to expand...
Click to collapse
A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.

if they choose to be an ass... then so you owe them nothing...
say you lost the phone... file for $100 deductible replacement.. and now you have a spare to fix things yourself... and use as you see it.

all the official sprint store that i went they where professional and they help me but, don't go to those private authorizes dealer for sprint they are the real asshole. i made a mistake signing up at one and maan they gave me hard time exchanging my defect Samsung epic and i already reported to sprint and they are under investigation.

Some users have this idealistic view of Sprint in-store service, but that's sadly not the case for many of us. For what it's worth, I should note that I'm a civil, friendly, slightly shy person. I don't have any attitude and I don't try to antagonize the employees or get riled up.
That said, it took me several stores and several tries to get my issues dealt with, along with about $60 total of gas. One store was outstandingly rude, arrogant and unhelpful. The other stores were like robots worked there, depending on what robot you got, you'd walk away happy, or very frustrated.
The problems I had with my old Evo were all WIDELY known defects that Sprint has even acknowledged, yet the employees played 100% dumb, insisting that "all Evo's have the bright spot, that's a flaw in all of them, and a swap won't help" and "random reboots are just a fact of life with a smartphone this sophisticated." Wtf? Anyway.
Someone needs to do a hidden camera report and send it to Dan Hesse.

most the store level reps eat paint chips lol real genius's. most of the time they give me trouble ill pull out my phone and dial *2 in front of them and that normally changes how im treated

thats bs
unknown_soldier said:
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
Click to expand...
Click to collapse
I had sent my phone repaired a while back for a crackedscreen, when theyfixed the screen, 2 days later my ear speaker broke.. I went in.. told them that they had fixed my screen, but they now broke my ear piece.. they replaced it in 20 mins free of charge

Rippley05 said:
A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
Click to expand...
Click to collapse
Gotcha. Ive had the lines since.. last year? But i always have a case on so i don't see em. Anyway I'm going to the evo 3d soon
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.

Thread cleaned of irrelevant nonsense and trolling

Sprint sucks...worst customer service

smuglife101 said:
Sprint sucks...worst customer service
Click to expand...
Click to collapse
Never given me a problem, it's mostly dumb employee's who are either being dicks or are retarded.

smuglife101 said:
Sprint sucks...worst customer service
Click to expand...
Click to collapse
Being as they hold the award for best customer service in the industry....