After some of the posts in this thread I thought I would add some rules:
1) No name calling
2) No racial slur's (the society we live in places heavy weight on these)
3) Keep it clean and have fun
I am actively watching this thread. I will update rules as needed for this thread.
I did change the title so that way everyone feels they can post here. So please sprint reps and customers feel free to post your funny stories.
I thought it would be kinda fun and funny at the same time to start a thread about some the funny stuff sprint reps tell us. Feel free to post any funny story you have about you experience with sprint. I am not doing this to be mean just had the idea after my experience with a sprint rep today. Think of it as the TV show "KIDS SAY THE DARNEDEST THINGS"
So here is mine:
Today I had to go to the sprint story to exchange mine and my wife's epic and while there the sprint rep said, "I think its stupid to update your phone. I think whatever OS was on the phone when you bought it is what you should run on it." I replied "well that would be like running windows 98 on a computer that can run windows 7." He replied "Well you have to pay for that update. If someone is going to update their phone then they should have to pay for it." So I replied "fine then running 2.1 would be like running windows 7 without any service packs or updates to it to fix known bugs and problems. It all comes down to customer service and providing the best software and product you can." After that he just started stammering and walked away. He didn't come over to me the rest of the hour I was in the store. He just occasionally glared at me. It was hilarious.
Please have fun it would be fun I think to compile our stories in one place instead of spread all over the place.
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
mykie242 said:
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
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hilarious....
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
MedicStuder and Musclehead- both hilarious stories. I had a similar experience while speaking with a Sprint customer service rep on the phone. These people really have no idea what they are talking about or what they are doing. I would be supremely frustrated with my phone if it weren't for XDA
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
nadcicle said:
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
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Bahahaa ebayyy
Sent from my SPH-D700 using XDA App
nadcicle said:
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
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This isn't the first time I've heard of something similar to this. I had a friend that was in the process of moving when they ordered a new phone. They had given them the new address and they double checked everything and the phone was shipped. Well when it didn't show up when it was supposed to they ended up sending a second phone. That one showed up and then when she got back into town the next day there was also a phone waiting for her there. She tried to get info so she could ship the second phone back but it seemed like a hassle for Sprint so she ended up keeping both of them.
musclehead84 said:
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
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I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
notoriouspyro said:
I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
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True true. Just fyi I was calm and cooperative during my experience. I find its not worth raising my blood pressure over a phone.
Sent from my SPH-D700 using XDA App
Went to a retail store yesterday. I got asked if o need help. I said no but my gf epic got the ota 2.2 update and now her camera is broken. He said that im the 6th person that mentioned this. I asked when its going to get patched up. He said, I dont think they will but just do a hard reset to fix it. I just smiled and left.
Yeah I was calm to till he updated my prl. Lol
Sent from my SPH-D700 using Tapatalk
I went into a sprint corp. store and asked a rep. "can I haz my gingerburgrz for me epic?", he replied "I just do sales and returns now".
/end story
Just before coming to android I had a blackberry tour and was having terrible reception issues with it, after talking to several reps I got transfered to another and the first thing out of her mouth was "cell phones are not intended for use in houses and cars and if I wanted perfect reception just step outside and use my phone!" Lol, in the end it ended up being issues with the towers in our area.
Sent from my SPH-D700 using XDA Premium App
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
nutswillkillme said:
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
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omg! thats too much! guess we need to check the dunce hats at the door when we get there.
my wife's intercept received the OTA (froyo) and it broke her data.. causing lockups similar to the moment's plague..
(we did NOT have TEP.. still don't).. i called CS told them that i went into stock recovery and did a factory restore and it still isn't working properly, he handed me off to level 2 tech support. THAT guy proceeded to argue with me that my problem was with Samsung and not with Sprint. "After all, your warranty is from Samsung so you need to take it up with them".. i tell him that it was Sprint's update that broke the damn phone and that Sprint needs to fix it. He still stands by his "take it up with Samsung" spiel so i ask him "If I go purchase a brand new Ford at a Ford dealership and need an engine replaced under warranty, do you suggest that I drive my car to the factory in Detroit or take it back to the dealership ?" after some stammering he told me to take it to the local repair center but they would charge me $35 for the repair. I tell him that's unacceptable and he agrees to credit my account for the $35. I STILL tell him that it's not right and that i shouldn't have to pay anything to fix something that their software update broke and by this time, i'm fuming pissed and request to speak with HIS supervisor.. This guy asks what's going on (after almost 2 hrs on the phone so far) I tell him the whole story and he agrees to put the equipment protection on our account for 30 days, credit our account the cost of the equipment protection (so it's free) and tells me this way, I won't have to pay at the repair center. Then he says "You know that you'll have to go through 3 defective phones to get a different phone right ?" (I already knew this but played dumb)..
Then after a week and a half of playing 'return the bad phone' we finally got my wife the transform LMFAO
Rounsy222 said:
omg! thats too much! guess we need to check the dunce hats at the door when we get there.
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Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
lol
Hell, Samsung is just as bad. I called them last night about adding memory to my laptop and he told me sir the laptop you have is at its max with 4gb of ram and i knew that my laptop could be upgraded to 8gb. Where do SPRINT and SAMSUNG find these people? My 6 year old son know more about the stuff they sell than these jerk off CS rep's...
MedicStuder said:
Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
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Not every Sprint Rep is dumb.
I work at Sprint >_>
Related
They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?
gqstatus0685 said:
I also kept the 8GB card since they had me wait 2 months to get a replacement.
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Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.
Same thing happened to me... It ended up being a refurbished phone. Check the sticker (IMEI label) on the outside of the box. If there is another sticker on top of the original, then you got a refurb. I went bezerk on sprint and RS and they ended up giving me a $160.00 credit on my account. If you call enough they will do the same. I could get another one from Corp Sprint store but they are out of stock. For now, I will do with what I got. Before you get your check the IME label to see if it is the original sticker not a refurb sticker.
Sirchuk said:
Did they agree to that or did you just steal it? And you gave them a damaged phone from you dropping it? wow...Not sure why I should help ya, people like you are the ones that ruin it for the rest of us who are actually honest.
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I took it because I went through enough of their BS. If they would have asked for it I would have told them to take the new one out the box and keep it.
Secondly there were little nicks from a drop which you would notice if you looked closely at it. This has nothing to do with other people. I was bound to get replacements since I complained from the get go. Anyway back on topic...
I'll check the sticker today. If I remember correctly it was brand new and only one sticker because I made sure it didn't come in a weird looking box or had documentation in/on the phone box that stated it was a refurb.
Dialing ##786# should give you all the info you need on whether its a refurb or not.
I got my replacement from a Sprint Corporate store and they didn't hardly glance at it for more than 2 seconds (power button crack). Came in a little sprint box, but it was indeed new. They just arent still sending them out with the memory cards and chargers.
I have an 002, it has no problems (aside from no volume control or micro usb port ) - so you may be lucky..
if it doesnt have the light leak then why complain... have you even checked. i dont see anything that you said it does have the light leakage....
why west the time and energy if its ok....
if it has light bleeding right out of the box thats a different story.
i still havent gotten my replacement from them and i know how pissed u are when i know of many ppl who've gone through more than 2 evo's and im pissed
Yes the replacement has light leak. I'm still waiting on mines to come in and I how its not a 002 my leak is horrible.
Sent from my Supersonic
To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App
zhensley said:
To the OP:
For your underhanded dishonesty and being the slimeball that you seem to be I hope you break your phone and can't have it replaced under warranty.
Sent from my PC36100 using XDA App
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I agree fully. People like OP are the reason stores have **** return policies now.
I'm on my second 003 and it looks like my phone has a halo so getting 003 doesn't mean a definite fix. I'm waiting for my 3rd replacement to get here.
Sent from my PC36100 using XDA App
gqstatus0685 said:
They finally called me and told me one of my Evo's came in so I went yesterday to swap out my GF's Evo. My girlfriend already dropped it and chipped it up a little so I put it in the box. The guys didn't even check inside to see if the Evo was in there. I also kept the 8GB card since they had me wait 2 months to get a replacement.
The bad news: The Evo I retured was 002 and the new one I received is 002. I realized this when I bought it home since they were closing and I was trying to get out of there. My whole point in returning the damn thing was to get rid of that light leak issue. I know I'll be annoying when I call them today but how did I end up receiving the same hardware version. A week after I bought mines my friend got his at the same store and they gave him a 003 with no light leak issue. I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version.
What should I do? Is there a way to check the version even if it's not activated. Is it listed on the box somewhere?
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You're a theif and a liar. I wish you would've tried that at my store so I could have sent you packing with your damaged phone and missing card. I really hope karma pays you back double for your actions.
More on topic. We have no control over what versions they send us. You got a replacement, that is all we can do for you.
jacc1234 said:
I agree fully. People like OP are the reason stores have **** return policies now.
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I also agree. I feel like the only reason it took so long for the OP to get a replacement is because actual stock of the Evo is super-limited. It wasn't like whatever store he was doing it through was just screwing around and holding out stock of a replacement. What a douche.
Ha, how noble of you
"I might just forget about it and have my GF live with it but when mines comes in I hope I get a newer version".
Ha, nice buddy. Way to look out for the ladies.
First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic
My light issue stems more from the fact that my screen is up, ever so slightly, at the bottom. Pushing down on it results in nearly all of the leaking light to disappear. Can live with it myself, but the screen issue, and in turn the light issue, happened pretty quickly on my phone. Not too upset but I can see why some would be.
edit: meant to add, does the new screen lift up at all. Two people I know with similar issues seem to have it like me. Haven't seen much leakage on phones that aren't lifting, but maybe I'm wrong. Also think a few people are getting a LITTLE carried away. But I get where they're coming from.
gqstatus0685 said:
First off I didn't mean chipped literally so stop trolling for post counts. My girlfriend didn't care about the light leak I just figured I'd get it replaced.
Secondly I was being dicked over. I had to call and check up on them despite them telling me they'd call me. They never called me to tell me to pick up my preorder not did they call my friend to tell him to pick up his. He had to call and they told him that it had came in earlier in the week. The store is run by idiots and YES my intentions were to keep the card. The manager, DM and DM's assistance are idiots. I don't like being lied to and jerked around.
Sent from my Supersonic
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Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.
lzlaxhacker said:
Hypocritical much? You don't like being lied to and jerked around...so your response is to lie to and jerk around the store? Nice.
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Dude STFU and get a life. Stop trolling.
Sent from my Supersonic
Come on guys, it is what it is no need to judge anybody
Hey, long time lurker, first time poster..I think...may have posted before, I forget..
The point?
Oh yeah where was I.
So I walk into my local sprint store(small kind, not a repair center) to get a case for my Hero. I strike up a conversation with the two guys working there after the show the only Hero case they have and how ghastly it looks. Sprint guy A see my phone and in pure phonefanboyism freaks out and it went a little like this:
Sprint Guy A "ZOMGZ you have froyo one that thing!!!!! how did you get that!!!!??"
Me "um, well it's CyanogenMod, custom firmware"
Sprint guy B "So you voided your warranty instead of buying an Evo?"
Me "no, and no?"
Sprint guy A "How would I go about doing this *pulls out his Hero*"
Sprint guy B "Yeah actually, I'm kinda interested in this"
Me "you guys seriously don't know how to do this?"
Both Sprint guys "no."
Long story short they let me use the computer there to install CM6.0 on both phones.
I'm worries me that sprint employees would know even the basics of at least being able to reflash a backup or even have heard of the Android SDK.
this stuff doesn't void your warranty anymore. sprint techs are idiots anyways.
jvanherwaarden said:
Hey, long time lurker, first time poster..I think...may have posted before, I forget..
The point?
Oh yeah where was I.
So I walk into my local sprint store(small kind, not a repair center) to get a case for my Hero. I strike up a conversation with the two guys working there after the show the only Hero case they have and how ghastly it looks. Sprint guy A see my phone and in pure phonefanboyism freaks out and it went a little like this:
Sprint Guy A "ZOMGZ you have froyo one that thing!!!!! how did you get that!!!!??"
Me "um, well it's CyanogenMod, custom firmware"
Sprint guy B "So you voided your warranty instead of buying an Evo?"
Me "no, and no?"
Sprint guy A "How would I go about doing this *pulls out his Hero*"
Sprint guy B "Yeah actually, I'm kinda interested in this"
Me "you guys seriously don't know how to do this?"
Both Sprint guys "no."
Long story short they let me use the computer there to install CM6.0 on both phones.
I'm worries me that sprint employees would know even the basics of at least being able to reflash a backup or even have heard of the Android SDK.
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So..you expected some super geeks to be working there ?
Seriously..that is like expecting one of BB high school kids to know anything about whatever department they happen to be walking through.
I've found the vast majority of folks don't have a clue about what can be done to these phones..so I wouldn't expect someone at a non-repair center to have much insight on how to do these things either..Most of the kids working at the stores know how to send a phone off to be repaired by someone else..and the rest ,how to give wrong information to the customer,course most phone stores are like this now-a-days anyhow..not only Sprint.
Mac
fixxxer2008 said:
this stuff doesn't void your warranty anymore. sprint techs are idiots anyways.
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Definitely still does brother
I always amaze the sprint peeps when im up there.. kinda like going to best buy friday.. My wife needed a cheap laptop for nursing school.. they kept pushing those crappy netbooks..then the warranties.. then add virus this and that, etc.. Im like go so mad.. I told that lady.. hey we will take this crappy laptop thats on sale..she doesnt want a netbook.. and everything else u can keep... she got mad.. I was like she only needs the laptop.. dont need a stupid warranty nor your stupid geek squat!!!thats a waste of money... She was like well what will u do when i breaks.. I will ah u know fix it.lol
Same thing goes for sprint people in the store.. that dont know crap... the evo will do this and that. Im like true but why when my hero does everything i want it to!!! oh. your still on the old ass hero.lol etc.. some people I tell ya..
point is.. dont buy from stupid people,lol hahah ok sorry rant over.. meds have kicked in..
My understanding of the new law that was passed is..
Carriers can't withhold unlock codes for your devices. Hacking or disrrupting the software otherwise beyond the code will void the warranty. Which is why if you call up and ask for the MSL (i think, not sure what the name was for it) they will just give it to you.
Edit: After reading some posts, seems like it will void your warranty with HTC. otherwise sprint doesn't care.
quantumtransfer said:
My understanding of the new law that was passed is..
Carriers can't withhold unlock codes for your devices. Hacking or disrrupting the software otherwise beyond the code will void the warranty. Which is why if you call up and ask for the MSL (i think, not sure what the name was for it) they will just give it to you.
Edit: After reading some posts, seems like it will void your warranty with HTC. otherwise sprint doesn't care.
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sprint doesn't give two ****s. 90% of the techs i know have rooted phones anyways.
DirtyShroomz said:
Definitely still does brother
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to my understanding it didn't anymore. if your right hopefully that will change.
fixxxer2008 said:
to my understanding it didn't anymore. if your right hopefully that will change.
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While Sprint doesn't care, it does still void warranty with Sprint. Root your phone we don't cover you. Just like a car, modify it and warranty is voided. It would be silly for a company to try and warranty each and every single home manufacture modification.... they would lose millions replacing phones
Dude, same thing happened when i went to my local sprint store. But i went in to complain about lack of official froyo. Pulled out my hero and did the same thing. [email protected] sprint store, lawlz
mrakattack said:
Dude, same thing happened when i went to my local sprint store. But i went in to complain about lack of official froyo. Pulled out my hero and did the same thing. [email protected] sprint store, lawlz
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You went into a Sprint store to complain about lack of Froyo for the Hero? I woulda hated you're ass.
it all depends on what tech you get and what store you go to. ive had techs show me their custom roms before. most are tech geeks like us, they don't give a ****. now if i were to send my phone back to sprint i would run the RUU. and believe it or not sprint knows very well about xda and the good work that goes on here. **** htc should hire some of ours guys.
From what I've read about the recent library of congress ruling all that changed was it is no longer illegal to jailbreak our devices. It was previously a crime under the DMCA to jailbreak our phones, and your phone manufacturer/service provider could sue you for jail breaking or rooting. (A bunch of BS if you ask me!)
While it is now legal to root/jailbreak you might still be violating the warranty or your carriers terms of service. I've read that Sprint was cracking down on people that rooted and installed the wireless tethering app. (also more BS if i'm paying for wireless data, then let me F*ing use it!)
</soapbox>
im a sprint employee, luckily for me i do know this however what they teach you at these things solely based on what the guy above you that trained you knows...in most of these cases they dont know much away from what they read in the manuals...once in a while you get a savvy employee such as myself that knows more than what they teach you...if it wasnt for the fact that the guy running my center has been with sprint for 11 years and doesnt want a corporate job i think i would run that center but thats a different story involving politcs....long story short...it depends which store and who you speak to..
I didn't complain. I went in wanting to but the tech/sales guy I talked to wanted all the info about getting froyo on his hero. I hooked him up and pointed him to xda. He was scared he was going to brick his phone. I told him just follow the instructions and you'll be fine. Should go back up they and see how he did.
Sent from my Hero running cm6 9/6/ nightly build. Blackmod, circle battery. D3cadence uncapped # 11. Sprint can lick my balls. Thank darch and cyanogen for setting my hero free!
I concur w/ micavez07. I work at a sprint kiosk and some of the people I work with would look at you cross-eyed if you brought a hero in running live wallpaper. I personally use a hero running cm6 as my daily phone.
I almost started a new thread, but then decided my story wasn't quite funny enough to get it's own thread, so here it is:
Phone broke about a month ago. The screen's colors suddenly went all wacky. When I touched the screen it was even worse. Tried a few different resets, nothing worked. Finally took it in this morning to the local Sprint store. I pay for the TEP. They take my phone into the back room and a bit later a guy comes out and says that there is no water damage, so they can replace it for free. They say it'll take about a week before they get my new phone and that they'll call when it comes in. They then give me my phone back. I turn back on my phone and get in my car to go to work. Phone starts making that beeping sound that says it's coming in and out of service. Then it finally decides that I have no service and I get the circle with the bar slash through it. So i turn it on and off, take out the battery, even do a factory reset. Finally I call the Sprint store and ask them what they did to my phone. It ends up they disconnected my attena when they were checking to see about water damage. Now I get to go back to the store on my lunch. Pretty funny, right?
Actually, I'm not laughing.....should i try to get a credit or something for the inconvience?
Krojian said:
I almost started a new thread, but then decided my story wasn't quite funny enough to get it's own thread, so here it is:
Phone broke about a month ago. The screen's colors suddenly went all wacky. When I touched the screen it was even worse. Tried a few different resets, nothing worked. Finally took it in this morning to the local Sprint store. I pay for the TEP. They take my phone into the back room and a bit later a guy comes out and says that there is no water damage, so they can replace it for free. They say it'll take about a week before they get my new phone and that they'll call when it comes in. They then give me my phone back. I turn back on my phone and get in my car to go to work. Phone starts making that beeping sound that says it's coming in and out of service. Then it finally decides that I have no service and I get the circle with the bar slash through it. So i turn it on and off, take out the battery, even do a factory reset. Finally I call the Sprint store and ask them what they did to my phone. It ends up they disconnected my attena when they were checking to see about water damage. Now I get to go back to the store on my lunch. Pretty funny, right?
Actually, I'm not laughing.....should i try to get a credit or something for the inconvience?
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You have all the right to ask for a credit since THEY did it. Complain nicely buy also don't back down. They'll want to make you happy before you leave and lose business.
Sent from my HTX Zero Hero running our Sense 3.5 builds
man they wernt nice to me when they kicked me from there network lmao.... freakin basturds
I just went to my local sprint service center to have them fix my screen which now has a nickel sized white spot smack dab in the middle of the screen. He looked at it and said "yeah this is common with the first gen of this phone but it isnt enough for me to replace the phone". I told him it was cool and I would be okay with just a screen replacement to which he replied, "I don't carry the screens."
so I kind of looked at him funny for a second, I pay for the 7$ per month TEP. He said it isnt effecting the performance of the phone. I asked him if the screen is performing as it should, he said it is not, I asked if the screen is in fact a part of the phone, he said yes. Another blank stare. He then just said sorry and handed me the phone and went to another customer.
Let me be clear, I killed this guy with kindness, I was a tech for 8 years so I know how assholish customers can be. I left and called sprint and within 20 minutes I had a new phone on the way to my house.
Jeez.
afxtwn said:
I just went to my local sprint service center to have them fix my screen which now has a nickel sized white spot smack dab in the middle of the screen. He looked at it and said "yeah this is common with the first gen of this phone but it isnt enough for me to replace the phone". I told him it was cool and I would be okay with just a screen replacement to which he replied, "I don't carry the screens."
so I kind of looked at him funny for a second, I pay for the 7$ per month TEP. He said it isnt effecting the performance of the phone. I asked him if the screen is performing as it should, he said it is not, I asked if the screen is in fact a part of the phone, he said yes. Another blank stare. He then just said sorry and handed me the phone and went to another customer.
Let me be clear, I killed this guy with kindness, I was a tech for 8 years so I know how assholish customers can be. I left and called sprint and within 20 minutes I had a new phone on the way to my house.
Jeez.
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I agree some of Sprint's techs are clueless. They gave me a phone with a busted speaker and the girl from sprint who looked at it just said, Well it's not That bad. The speakerphone still works great.
That would piss me off if he blatantly did that to my face. You should have escalated to a manager. He obviously didn't see any dollar signs on you so he went to someone else to try and sell them a phone. You should have called Sprint while you were at the store and asked to speak to a manager so that they could speak to that rep over the phone.
gqstatus0685 said:
That would piss me off if he blatantly did that to my face. You should have escalated to a manager. He obviously didn't see any dollar signs on you so he went to someone else to try and sell them a phone. You should have called Sprint while you were at the store and asked to speak to a manager so that they could speak to that rep over the phone.
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I was about to do just that but I thought my kid had just pooped in her diaper so I kind of left with a quickness.
If you wanted to know, there was no poop.
That smell?... It was the employee.
What horrible service.
ImmortalLuD said:
That smell?... It was the employee.
What horrible service.
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LMAO!!!!
on another note... if you already have your phone rooted, you can try going to them again and letting them know they have to fix your screen... that way you don't have to worry about rooting the new phone...
looneylu said:
LMAO!!!!
on another note... if you already have your phone rooted, you can try going to them again and letting them know they have to fix your screen... that way you don't have to worry about rooting the new phone...
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I was about to ask how hard it is going to be to root a new phone.
So easy it practically does it itself!...
I had my camera lense replaced. When i got my phone back the speaker didnt work, when i went back they discovered the tech left the speaker out of the phone lol. Now my camera flash wont work, idk if they screwed that up or if its the custom rom
Are you serious? The store rep told me they couldn't fix my camera lens and that I would need another phone.
I came from AT&T and never had any problems. It's frustrating that I have to take things with a grain of salt with Sprint. I've yet to talk to someone who knew what they were talking about. This is what we get when companies outsource jobs to other countries. In my opinion Sprint customer service is worse than Dell's... better yet Netgear.
Sent while sitting on the toilet.
I had something very similar happen to me. I brought my phone in for the white spot and was told it was do to "the oils in my skin" I remained calm and explained that it is a known issue with the phones, and tech just told me "sorry".
So, I'm wondering, did you just call sprint tech support or retentions or what to get another phone shipped that quickly?
Do you know know if these are corp. locations or 3rd party? The techs have a wealth of info availible to them. The screens may not be availible at all repair locations. Come into my location an you would be amazed at how we get down with the repairs we are amazing.
lol reminds of one day I went to a Sprint Store and asked for 2.5mm Stereo Headphones that would work on my Treo 700wx.
The girl hands me one saying it's compatible. I open it right outside the store to test and it sound was coming out of only one side... Clearly not compatible.
So I went back and she tells me:
"Well, that's the way it's supposed to be, one side is for listening to music and the other is for calls... That's how mine works..."
Rofl
mrniceguy715 said:
Do you know know if these are corp. locations or 3rd party? The techs have a wealth of info availible to them. The screens may not be availible at all repair locations. Come into my location an you would be amazed at how we get down with the repairs we are amazing.
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Mine is listed on sprint's website as an "authorized sprint repair center" and it is a corporate store.
zeuzinn said:
lol reminds of one day I went to a Sprint Store and asked for 2.5mm Stereo Headphones that would work on my Treo 700wx.
The girl hands me one saying it's compatible. I open it right outside the store to test and it sound was coming out of only one side... Clearly not compatible.
So I went back and she tells me:
"Well, that's the way it's supposed to be, one side is for listening to music and the other is for calls... That's how mine works..."
Rofl
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Dumb ****
Sent from my PC36100 using XDA App
Does anyone have a picture of this white spot on the screen? I fail to see how a nickel sized spot blocking that much of the screen doesn't warrant a replacement.
Unless it really doesn't affect the performance of the phone, in which case it is a cosmetic issue and they don't normally cover those.
poop in the diaper works alot of situations..saw someone I didn't want to talk to so I said my daughter pooped..it worked
Sent from my PC36100 using XDA App
I'm taking my phone in for some repairs on some buttons soon and I wanted to know what I should change before I go so they won't get pissy about it being rooted
I just sent mine into Samsung today, i just odin'd back to complete stock a week ago cause official froyo is soon and i didnt want to start fresh with froyo, and i knew i was going to be sending my phone in so i'd recommend odin back to stock so they dont claim that you've voided your warranty.
-D3luSi0n4L
Being a technician, I personally wouldn't care, but some guys/girls are by the books, so it's up to you. If it was me, just make it look stock. If you're only going in for replacement buttons they more than likely won't look at the software information. I know I don't
Odin back to DI18,better safe than sorry...Once they void your warranty,that is it,in your file.
Sent from my SPH-D700 using XDA App
flawlessbmxr said:
Being a technician, I personally wouldn't care, but some guys/girls are by the books, so it's up to you. If it was me, just make it look stock. If you're only going in for replacement buttons they more than likely won't look at the software information. I know I don't
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Being a tech, if you had a customer come in w a purple line across bittom of screen, maybe 2 pixels tall, would you try to write it off as 'cosmetic' and offer a tep customer a fix for 35 bux... even though tep is free or insurance... nothing between...? Just got a new phone frm the manager after a tech said that... kind of a **** move, don't you think?
On topic, odin to di18... like our fine tech here said, most don't care. My sales girl said the techs rooted everyoe in the stores phones... idunno, do you guys even look for that unless the phoneis bricked? Seems a waste of your time...
Where can I get the .tar to odin back to 2.1? I cant find it anywhere
Seanc13 said:
Where can I get the .tar to odin back to 2.1? I cant find it anywhere
Click to expand...
Click to collapse
I believe you're looking for this thread.
Thanks
Sent from my SPH-D700 using XDA App
I dropped my Epic last week, and got a very small crack in the glass digitizer through the Sprint logo at the top of the screen. Wasn't even touching the SuperAmoled screen, just the glass. The phone worked perfectly, including the touchscreen, and you couldn't even see the screen crack unless looking in direct light.
Took it into my local Sprint store to get the screen replaced for free under the new TEP Policy. A hour later, when i returned, they said they couldn't fix it, because "there was things wrong with the phone that couldn't be fixed".
I stated that the only damage was to the glass digitizer, and thought they could just pop it out, and replace it really quick. Well, my 'knowledgeable' Sprint technician, said he didn't even know what a "digitizer" was, and that "there was hardware inside the phone that wasn't functioning".
So they gave me a BRAND NEW refurbished phone, WITH a 90 DAY SAMSUNG WARRANTY. Lol wtf? He said he had never even seen a refurbished phone that came with a warranty before. But my new Epic, is much better than my old epic. The screen has absolutely no wobble, and the keys don't crackle and crunch when typing!
I didn't even bother to restore my phone to stock. It was running DK28 along with all the other things I flashed onto the phone. I'm thinking they tried to plug the phone into their computer to diagnose for system problems, and since my phone was running a custom leaked build, their computer probably gave a error making them think it had a software issue.
I'm pretty sure about 99% of the sprint technicians in the store had absolutely no idea what rooting even was. After I got my new Epic, the technician asked if I wanted my contacts transfered from my old phone to my new phone. He was surprised when I said that my new phone would automatically get my contacts from my google account. LOL
I think I'm just gonna take it in the way it is, I took my hero in a while back before I got my epic and it was rooted and customized to hell and back, the tech walks out and goes, custom rom? I said yea he goes ok, flash it back to stock, update this and that, and flash back to this and the problem will be solved, didn't even blink an eye at the thought of it being rooted. I had another rep ask me how I rooted my stuff and I sent him here becuase my phone was so much faster and smoother than his stock
ungovernable1977 said:
Being a tech, if you had a customer come in w a purple line across bittom of screen, maybe 2 pixels tall, would you try to write it off as 'cosmetic' and offer a tep customer a fix for 35 bux... even though tep is free or insurance... nothing between...? Just got a new phone frm the manager after a tech said that... kind of a **** move, don't you think?
On topic, odin to di18... like our fine tech here said, most don't care. My sales girl said the techs rooted everyoe in the stores phones... idunno, do you guys even look for that unless the phoneis bricked? Seems a waste of your time...
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Click to collapse
I would have done it as manufacturing defect. As long as the glass part of the screen wasn't damaged. Basically ordering you a new one. And the $35 is for ppl with no insurance. So if you had no insurance with this situation, sprint policy states I have to charge you 35 for the new phone which I see it covering shipping if anything to and from the warehouse.
And to everyone busting on sprint techs im one of the few that actually know rooting, digitizers, etc. The training the techs go thru is for 5 year olds. Its stupid as hell. I take no offense to what's being said but yea, other techs are sstuuppiiddd
Sent from my MysteriousGingerbread
ungovernable1977 said:
Being a tech, if you had a customer come in w a purple line across bittom of screen, maybe 2 pixels tall, would you try to write it off as 'cosmetic' and offer a tep customer a fix for 35 bux... even though tep is free or insurance... nothing between...? Just got a new phone frm the manager after a tech said that... kind of a **** move, don't you think?
On topic, odin to di18... like our fine tech here said, most don't care. My sales girl said the techs rooted everyoe in the stores phones... idunno, do you guys even look for that unless the phoneis bricked? Seems a waste of your time...
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Click to collapse
It should have been fixed. We get phones in all the time that have issues like that; and I'm sorry, some techs will look at it like a cosmetic issue, but at the same time, I look at it as, "Would I want it fixed if it were my phone?" And yes, I would. So I would have replaced the screen.
flawlessbmxr said:
And to everyone busting on sprint techs im one of the few that actually know rooting, digitizers, etc. The training the techs go thru is for 5 year olds. Its stupid as hell. I take no offense to what's being said but yea, other techs are sstuuppiiddd
Sent from my MysteriousGingerbread
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I'm by no means hating on all technicians, I'm just saying that majority of ones I've encountered have little to no experience with anything "technical" about the phones they are selling. I don't expect that every Sprint technician will KNOW each and every phone inside and out, but when a technician is gonna ACT like they know everything.....
Back on topic though, I think its generally a good idea to flash back to stock or AT LEAST back up your phone, and wipe it before going to sprint for a repair. They asked that I unlock and remove the pattern password on my phone before I left it, and since my phone wasn't wiped, all of my accounts and stuff were open still.
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
Grabbed your elbow? Let some fool grab mine at the store, he will quickly find himself on the ground.
Sent from my PC36100
You should have filed a report for assault with the police
Sent from my DROID X2 using XDA App
mario9702 said:
You should have filed a report for assault with the police
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+1 doesn't sound like you where being disorderly
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nattiboy2326 said:
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
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Was there any other witness then your dougther? You should made a police report and send it to the corporation to fire those idiots pretending to be a sprint employee.
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There's two sides to every story. I Btw, if a store doesn't have the parts they are ordered so you sitting at the store calling bs on people shows how uninformed you are.
Sent from my Nexus S 4G using XDA Premium App
nattiboy2326 said:
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
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Sounds to me if what you say is true than this particular manager is a tool. Putting his hand on you was a mistake unless it was self-defense.
Bad thing that I have found over the years is that Sprint phone customer service and the Sprint stores don't do things the same way. I don't go to the store for anything unless I have to. They seem to be more restricted and uninformed compared to the reps I chat with on the phone (of course there are a few store reps that are good ones, just seem hard to find). No way are the stores on the same page as the phone center. Luckily, I have a dedicated rep who takes care of my needs (if I can ever get him to freakin answer me back on anything).
I worked for sprint in a call center, and I can't tell you how many times I got calls from customers about how the people in the sprint stores screwed them over. Sprint is really wanting to turn around their customer service and probably have in call centers but they need to go thru each store and clean house. Almost everyone I talked to had been treated like crap or been flat out lied to by folks in sprint stores. I managed to get 2 store managers and a couple of other folks fired for what they did to customers. It's pretty bad when you get 2 totally different stories from the same company, because the right hand don't know what the left hand is doing.
who cares what this says anyways
There was about 6 other people at the store waiting on repairer 2 right next to me I was talking to
And you still read it
First and foremost sorry for the brutal assault he caused you mentally and physically. People we have to remember we are all human beings, and phone reps dont have to put up with face to face conflicts. Some people just aren't build for confrontation. I've never had issues with sprint reps at the stores, but than again I tactfully argue with them, so the blood pressure doesn't rise.
nattiboy2326 said:
There was about 6 other people at the store waiting on repairer 2 right next to me I was talking to
And you still read it
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Well there you go, he was under pressure, you started quoting the philosophy's of sprint. He couldn't handle unknown information and retreated, like we all do at times.
nattiboy2326 said:
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
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Click to collapse
If you call Sprint, they'll probably be more than willing to help you and compensate if you tell them this story. Also, usually Sprint just mails you a new phone and you mail back your current phone. Strange that they didn't implement that process.
AdriVelazquez said:
If you call Sprint, they'll probably be more than willing to help you and compensate if you tell them this story. Also, usually Sprint just mails you a new phone and you mail back your current phone. Strange that they didn't implement that process.
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Click to collapse
Strange? He stated in his post, that they could mail and he called bs... So what are you on about?
Here is my theory on what really went down. So you're in line, you said you had ur 3yr old daughter waiting, and I'm sure she was without a doubt quiet in line. You started getting mad at the rep for not pleasing your needs, kid probably started whinning. Some person in line was probably wishing they had duct tape for your kid. The rep couldn't take it anymore and was trying to escort you out. Usually that type of grab is to escort..
c-had2001 said:
I worked for sprint in a call center, and I can't tell you how many times I got calls from customers about how the people in the sprint stores screwed them over. Sprint is really wanting to turn around their customer service and probably have in call centers but they need to go thru each store and clean house. Almost everyone I talked to had been treated like crap or been flat out lied to by folks in sprint stores. I managed to get 2 store managers and a couple of other folks fired for what they did to customers. It's pretty bad when you get 2 totally different stories from the same company, because the right hand don't know what the left hand is doing.
who cares what this says anyways
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Click to collapse
It would be impossible for Sprint to effectively go to each store an "clean house" for several reasons:
1. There area too many stores. Each store that gets "cleaned" will hire new
people. Those people will need to be cleaned. The process would never end.
2. You have too many "Sprint" stores, that masquerade as a Sprint store, but
are privately owned and operated. They even wear Sprint shirts, have
Sprint signs, and Sprint Business cards.
3. The "House Cleaner" is also a person, and they are "Sprint Employees" and
would occasionally also need to be cleaned, as they would fail to follow the
rules and do their job.
There are too many Sprint Employees, at call centers, corporate stores, and repair centers. The larger Sprint gets, the worse it gets.
Any attempt at cleaning house would in effect be Sprintocide. (Think of it like Genoicide, with Sprint Employees being the effected class.)
AdriVelazquez said:
If you call Sprint, they'll probably be more than willing to help you and compensate if you tell them this story. Also, usually Sprint just mails you a new phone and you mail back your current phone. Strange that they didn't implement that process.
Click to expand...
Click to collapse
It says right in the OPS post that the CSR offered to mail him one... It sounds like he did not want the process implemented.
I think we can all agree my theory of what really happened, is true..
anthonyandrews said:
It would be impossible for Sprint to effectively go to each store an "clean house" for several reasons:
1. There area too many stores. Each store that gets "cleaned" will hire new
people. Those people will need to be cleaned. The process would never end.
2. You have too many "Sprint" stores, that masquerade as a Sprint store, but
are privately owned and operated. They even wear Sprint shirts, have
Sprint signs, and Sprint Business cards.
3. The "House Cleaner" is also a person, and they are "Sprint Employees" and
would occasionally also need to be cleaned, as they would fail to follow the
rules and do their job.
There are too many Sprint Employees, at call centers, corporate stores, and repair centers. The larger Sprint gets, the worse it gets.
Any attempt at cleaning house would in effect be Sprintocide. (Think of it like Genoicide, with Sprint Employees being the effected class.)
Click to expand...
Click to collapse
I know your right, but it seems pretty counter productive to try to change your public image of customer support and service, if you have asshats running and operating your stores. It's the same bad press if its someone on the phone or someone in the store. I tend to think they may have to many "authorized" sprint retailers and those folks really don't give a crap about anything. Its just sad that when you work for sprint in a call center they pretty much let you give the customer just about anything they want to make them happy, and they don't allow you to be rude or disrespectful to anyone no matter how much they threaten you or how bad they cuss you out. All I was saying is they need to do something about the stores because they aren't helping their image at all.
They offered you help... Sometimes i get my replacements in the mail and sometimes i get them on the spot....either way the guy was trying to do his job and never denied the service for which you pay.
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gab2012 said:
They offered you help... Sometimes i get my replacements in the mail and sometimes i get them on the spot....either way the guy was trying to do his job and never denied the service for which you pay.
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Ding ding ding
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