Database Users

Data Connectivity

Is this normal?
Service: TMOUS
Phone HTC HD2 Latest 2.13 Rom
I'll try to make this as short as possible.
Connectivity issues everywhere but work.
I have been speaking with T-mobile for atleast 3 weeks about my ongoing data connectivity issues, I rarely had 3g except for at work, and edge worked most of the time except for random data outages that seemed to last about 30 min or until I rebooted the device.
So about a week ago I had 2 more Service requests opened, you need 3 in order to aquire a trouble ticket with t-mobile. About 1-2 days after having these service requests opened, I started receiving pop ups "unable to connect to epc.tmobile.com" I would then have to manually turn my data connect back on, upon trying to power it on, it would prompt me to manage my connections or create a new one, I would then have to edit the apn and resave it.
So I thought well lets try one of the other apn's same issue except no pop up, my data connection would just drop, and I would have to turn it on and off 3 or 4 times. So I wiped the device and restored back to orginal settings- same issue.
I called t-mobile yesterday to check the status of my tickets after not being called back as promised for like the 8th time, I ended up telling the story to about 7 different people, Eventually coming to the conclusion that they first want to send me a replacement. So ok no big deal $10 bucks for shipping and $10 bucks to replace my armor. Lo and behold today it works amazing not 1 3g drop, slacker has not stopped playing in the middle of a song and my data connection has not randomly turned off.
EXCEPT
When I send or receive data in the form of a text msg.
Data will totally drop, It will come back as soon as I try to browse the web or wait about 5-10 minutes.
Any ideas?

If it isn't full 3G, then the data connection will pause to receive the text message.

rp-x1 said:
If it isn't full 3G, then the data connection will pause to receive the text message.
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Click to collapse
How can you tell if its full strength? I read that the bars do not mean that 3g is full strength, just that the cell service is.
Either way, I have full bars and it does this at any location I test from.
It's just strange that everytime I speak with T-mobile my phone symptoms totally change.

borguo said:
How can you tell if its full strength? I read that the bars do not mean that 3g is full strength, just that the cell service is.
Either way, I have full bars and it does this at any location I test from.
It's just strange that everytime I speak with T-mobile my phone symptoms totally change.
Click to expand...
Click to collapse
Sorry, I meant when it is EDGE or GPRS, rather than HSDPA/3G.
Sometimes mine pauses a 3G connection too, but not all the time.

rp-x1 said:
Sorry, I meant when it is EDGE or GPRS, rather than HSDPA/3G.
Sometimes mine pauses a 3G connection too, but not all the time.
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Click to collapse
Ahh ok I see, good to know it shouldn't do it all the time , especially at places it did not happen prior.

Tested my gf's HD2 which is currently half way across Phoenix, Arizona. She now has the same disconnect from data problem after receiving a text with a picture.

[Q] Syncing/Push notifications on 4G?

Hey everyone!
So I am a little new when it comes to the issue of WiMax 4G.. I'm in Orlando, which has 4G, and I am able to successfully able to connect with the 4G radio (though I do find myself dropping from 4G to 3G depending on the area I'm in).
When I am sitting at my desk at work, I can send myself an e-mail to my google account and not receive the push notification that it had arrived. I've been testing this over the past couple days and noticed that when I would pick up my phone (still connected to 4G, by the way, though there are no "bars") and load up some application that polls for data, such as Facebook, the sync would then occur and I would get the notification.
So my question is this: Is this the expected behavior of the 4G radio? Does it sit in an "idle" state when not being used, which would then restrict it from receiving push notifications? I did disable 4G at my office and the data connection seems more reliable (push notifications are immediate).
I've had this phone for only three days, so I'm giving it a couple weeks to see if I might need to exchange the phone, but I figured I'd see if anyone more knowledgeable than myself could shed some light on things.
Thanks!
- Andy

from what I know if you are bouncing back and forth from 4g to 3g then in that part of the area you have very weak 4g signal and better off just sticking to 3g in that part of the building. it could be that since its bouncng back and forth that its not pulling the data automatically like it should.

[UPDATE]
I'm resurrecting my own thread, because after another week of testing on multiple devices (total 2 Shifts and a 2 Epics), I'm ready to make the following statement:
Sprint Android 4G phones do not reliably push using their WiMax radios.
I've tested this in several different ways, with both my Shift and my buddy's (rooted 2.2) Epic. My actual test went something like this:
- Find a place with at least one "bar" of 4G (listed as fair, though this is repeatable outdoors as well, just easier to do next to the computer)
- With 4G OFF, send myself a message to my GMail account. The notification happens on the PC instantly, and anywhere from 1-20 seconds later on the shift.
- Turn on 4G radio. Send another e-mail to the GMail account. This time, no notification hits the phone (I waited at least a minute before continuing to the next step).
- Run Speed Test (I contacted the helpful HTC support desk, who actually told me that I might be on 3G even though I see the little 4G radio icon). This last run I register 3.6Mbps down and about 1Mpbs up. That's not 3G. At this point in the test, I received my e-mail notification once in the 10 or so times I tried this. The other nine times I STILL had not received my notification.
- At this point, if I wanted to see the message, I either switch off 4G or manually refresh the GMail application.
Note that this test was repeatable on my phone on GTalk, Voice, and the new Android Market (downloading apps from PC) as well. The Epic only did this test twice; once indoors with GMail and once outdoors with GMail, but I imagine the other push applications would behave exactly the same way.
I wanted to be ABSOLUTELY sure about this before bringing this thread back, but now that I am, here's the question: Anyone with 4G coverage, can you repeat these findings, and is this the intended functionality of the 4G radio?
Sprint tech support (who I also contacted) indicated to me that I should be able to push on 4G, as did HTC, so maybe I'm missing something here. In any case, I figured this was the best place to ask.
- Andy

Just did some testing for you. Disconnect 3G, wireless and only enabled 4G. Sent an email from my exchange server to myself and it pushed to the phone in a couple of seconds. I replied from the phone and it was in my outlook again in a few seconds.
So at least 4G and exchange work fine.

RyteSyde said:
Just did some testing for you. Disconnect 3G, wireless and only enabled 4G. Sent an email from my exchange server to myself and it pushed to the phone in a couple of seconds. I replied from the phone and it was in my outlook again in a few seconds.
So at least 4G and exchange work fine.
Click to expand...
Click to collapse
I wish I had an exchange server I could have tested with as well. As I mentioned, I used only GMail, GTalk, Google Voice, and Market. Among the things I looked at was the field labeled "Standby Time" in the WiMax section in ##DATA#. I haven't messed with it (default 10 minutes), but if you're willing, can you set to 4G, wait this timeout interval, and attempt your test again? I'm trying to put the puzzle pieces together.
Also, I haven't entirely ruled out either my device or my area, yet I do think it strange I can repeat this with another device simultaneously, with both having 4G signal.
- Andy

AndyRoss said:
I wish I had an exchange server I could have tested with as well. As I mentioned, I used only GMail, GTalk, Google Voice, and Market. Among the things I looked at was the field labeled "Standby Time" in the WiMax section in ##DATA#. I haven't messed with it (default 10 minutes), but if you're willing, can you set to 4G, wait this timeout interval, and attempt your test again? I'm trying to put the puzzle pieces together.
Also, I haven't entirely ruled out either my device or my area, yet I do think it strange I can repeat this with another device simultaneously, with both having 4G signal.
- Andy
Click to expand...
Click to collapse
Same result. Also GMail is notifying just fine though not as fast as exchange, but still less than a minute. Have you tried turning off mobile network (3G)? Then you'll know you're only on 4G for sure. You can add the widget under widgets >> settings >> mobile network.

RyteSyde said:
Same result. Also GMail is notifying just fine though not as fast as exchange, but still less than a minute. Have you tried turning off mobile network (3G)? Then you'll know you're only on 4G for sure. You can add the widget under widgets >> settings >> mobile network.
Click to expand...
Click to collapse
Thanks for checking into that for me. I will try disabling 3G at work tomorrow (I would do it from home, but I typically don't get 4G where I live). Also just verifying, you were testing with 3G on as well, or only off? One of the things I was theorizing was that push notifications were being "handled" by the 3G radio, but since 4G was on, they weren't being processed until that radio was reactivated.
In either case, I have something else to test, so thanks again!
- Andy

AndyRoss said:
Thanks for checking into that for me. I will try disabling 3G at work tomorrow (I would do it from home, but I typically don't get 4G where I live). Also just verifying, you were testing with 3G on as well, or only off? One of the things I was theorizing was that push notifications were being "handled" by the 3G radio, but since 4G was on, they weren't being processed until that radio was reactivated.
In either case, I have something else to test, so thanks again!
- Andy
Click to expand...
Click to collapse
the way I did it was to have only 3G on, do the tests, turn 4G on, do the tests, turn 3G off, do the tests, leave phone alone on 4G and let it be (items still notified).
Glad to help.

Small bug/issue with wifi.

When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks

So basically when you connect to wifi, then you still have the H+ icon at the top of the screen, however, there isn't suppose to be any data arrows there?
I was wondering about this because on the Evo once you connect to wifi, the 3G icon goes disappears.

SpoonerPS3 said:
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
Click to expand...
Click to collapse
Right. I see that H+ on mine too, even after connecting to wifi. It shouldn't be there!!! And I think this is one possible reason why I keep losing my wifi on this phone every other minute, and keeps switching to H.

SpoonerPS3 said:
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
Click to expand...
Click to collapse
I am also experiencing this. It is frustrating because it is the only issue that I am having with the phone, but I am on wifi for probably 90% of the day. It is annoying when it happens. Usually turning wifi off and then on again fixes it. Still, I should not have to do this.

Yeah the H shouldn't be there either I think, but the problem is when you see the arrows under the H. Like the phone is trying to download data through HSPA while on wifi but fails at both.
BTW, as many have said, the phone is working flawlessly. This is the only issue I'm having. Probably DG can fix this!

Just got off the phone with ATT and they told me that even though you're on wifi, some data is still carried over where it goes towards your data plan...wtf! I definitely don't like this one bit.
I called them because I was connected to wifi but on my att online account, I noticed that my data usage had increased.
I'm about to get off work so I had to rush while I was on the phone with them. When I get home I'm going to give them another call so that I can better understand this crap. I have no clue why our wifi usage should count towards our data plans.

plmiller0905 said:
Just got off the phone with ATT and they told me that even though you're on wifi, some data is still carried over where it goes towards your data plan...wtf! I definitely don't like this one bit.
I called them because I was connected to wifi but on my att online account, I noticed that my data usage had increased.
I'm about to get off work so I had to rush while I was on the phone with them. When I get home I'm going to give them another call so that I can better understand this crap. I have no clue why our wifi usage should count towards our data plans.
Click to expand...
Click to collapse
Not to mention, even if I accepted the fact that they were still putting some amount of data over my data plan even while on wifi... why am I losing all network connection to my phone while this data transfer occurs... Something is definitely not right here.

It seems to be a common issue, there are a ton of threads about this on the Motorola support forums for this phone. I'm having the same issue, it's horribly worse if you are on a call. Whenever I am on a call and phone phone is on wifi and I try to do anything web related it take a long time to load any data, most of the time it won't and it will kick off my wifi and go back to 3g data.
I'm giving it a few more days to see if Motorola replies about this issue, otherwise I'm gonna have to take both atrix's back... this is a pretty big deal breaker for me.

tekonus said:
I am also experiencing this. It is frustrating because it is the only issue that I am having with the phone, but I am on wifi for probably 90% of the day. It is annoying when it happens. Usually turning wifi off and then on again fixes it. Still, I should not have to do this.
Click to expand...
Click to collapse
I love these posts because it is also my situation. Check your data and make sure it's not being hemorrhaged like mine was (50MB/DAY!!).
Here is how to stop all data: go into wifi settings, then hit that menu button and settings, change it to never sleep. then go into all your programs and hit never update, manual, whatever. PAIN IN THE ASS but hey...thats the Atrix for you. I returned mine.

When I'm on wifi it shows the H but the arrows don't light up, if I lose the wifi connection it won't load webpages or the market so I think its been working for me

Grey signal bars but data is fine

I'm getting grey full bars on 4G but Google sync and data is working fine?
Running alienrom 3.1
Sent from my Nexus 4 using Tapatalk 4 Beta

It happens to me too, on both of my devices. But there are no problems, data is working just fine.

if date is fine and you have grey bars it means your phone is having trouble connecting to google services ...

Ahmad H Storm said:
if date is fine and you have grey bars it means your phone is having trouble connecting to google services ...
Click to expand...
Click to collapse
Exactly like he said. Poor connection could give you difficulty syncing your phone, connecting to talk, and perhaps a few other things, sometimes. When I was on SpeakOut my data was like this and it was very limited because it was a UMB plan. So the problem is your company
Sent from my AK FAUX NEXUS⁴

309041291a said:
Exactly like he said. Poor connection could give you difficulty syncing your phone, connecting to talk, and perhaps a few other things, sometimes. When I was on SpeakOut my data was like this and it was very limited because it was a UMB plan. So the problem is your company
Sent from my AK FAUX NEXUS⁴
Click to expand...
Click to collapse
^ this.
It could also be the phone taking a while to connect to Google's servers-in other words, you could have full data and the bars might still appear as grey.
Either wait a while or reboot and if there is nothing wrong with your data connection, the bars should become blue.
Sent by carrier pigeon

Exclamation marks on WiFi and Phone signal

Every once in a while I go to use the phone and my WiFi and Phone signal will have exclamation points beside them. I have to disconnect and reconnect on the WiFi to fix the issue. Is anyone else having this issue?

I only see the exclamation point after boot or when I turn on WiFi: the antenna is in the process of connecting to the network / wireless router. Otherwise, I don't see the ! again.

I had it this morning. Turned off Wifi, and the cell exclamation point went away.

dhoppy said:
I had it this morning. Turned off Wifi, and the cell exclamation point went away.
Click to expand...
Click to collapse
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.

This happened to me tonight for about an hour. I tried everything but eventually it came back on it's own but only on 3g.

Oaklands said:
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.
Click to expand...
Click to collapse
The exclamation point means that the WiFi or cellular signal aren't getting connectivity. The reason that turning signals on/off works is because you force them to reconnect.
You're getting these indicators because for some reason, your WiFi and cell signal are dropping out. If you were at a conference for a few days, then it makes sense you would see that on WiFi (since conference centers notoriously have horrible WiFi; especially when you have a few hundred people all trying to use the WiFi at once). If you saw it on your cell signal, then for whatever reason the cell connectivity dropped out for a moment.
This also happens on other phones. Have you ever tried to use internet connectivity on another phone, only to have it not work? You see full signal strength; you see the data indicator look like it's trying to push / receive data; but for whatever reason, you're not getting data for the moment. This isn't new to the Moto X Pure. It happens on other phones as well. The only difference is that the Moto X Pure tells you its happening.

Honestly, I really don't remember it happening on my previous phones. I'm not saying it did not happen but if it did it was not on a regular basis like here. My business is in my home. I have a wireless router downstairs and upstairs. It has already happened twice today.

I regularly get connection timeouts when browsing the play store, surfing the web, and using xda. On both WiFi and cellular data. I'm assuming its a software issue.

I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.

Just sent mine back as my signal issues really hindered use of phone. Was hoping for ROM before return deadline to see if it would fix it. But that has been slower than I thought. Tried everything in the book to fix this issue. Doesn't matter if I'm in excellent coverage or not. Screen off phone goes 1x then screen on stays until I play around with settings or hidden menu. This is on Verizon. Tried new sims. Wonder if Verizon is doing something to limit these unlocked phones.
Sent from my LG-VS980 using XDA Free mobile app

Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk

TheKlic said:
Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
That was a given. New nano sim not trimmed down micro. At first I had trimmed my g2 micro sim which I thought was reason for issues at first. I have a friend at local Verizon store who is more knowledgeable than usual CS agents. Still couldn't get anything to stick. Hidden menu setting for network always switches back to lte ,gsm CDMA auto prl. Phone was purchased through amazon. Hope its just hardware related. Gonna go to best buy and pick one up there. Easier to deal with them.
Sent from my LG-VS980 using XDA Free mobile app

jmileti said:
That was a given...
Click to expand...
Click to collapse
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk

TheKlic said:
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Liked the phone so much. I decided to reorder. Will have today. Here's to hoping it fixes my issue. Lots of signal issues with the custom ROMs right now. Especially Verizon users. Hope it gets ironed out soon. This really makes me think Verizon is doing something even though its not a carrier phone.

It's not necessarily a phone issue. My wife's Moto X 2013 and my Moto X 2015 had this come up on both phones at the same time, exclamation mark by both wifi and lte signal icons. Rebooting phone didn't help. Calling still worked, data did not. I went in and rebooted my router, and the exclamation marks went away on both phones.

I gotta try that.My fiance's X 2013 always gets it in the apartment.Maybe I should try to get her a new sim as well?
Sent from my XT1575 using Tapatalk

I had this happen to me today. I had installed an app that was burning through my cell data, used 90% and I have two weeks left on my billing cycle. I turned of cell data because even with just routine phone useage I did not see the 10% lasting. However after doing this I could not connect to wifi. I have full strength signal and it says it is connected but there is an exclamation mark by the wifi meter and nothing will connect to the internet. I turned cell data back on, and it connects, but wifi will not. I found that by running my vpn it connects and now I get data via wifi through the vpn. If I shut the vpn off, no more wifi data. WTF??? I've researched and this seems to be a lollipop issue on several different phones. I've tried every solution I could, (except for those that require root). Has no one found a solution for this? Motorola?

Tanker Bob said:
I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.
Click to expand...
Click to collapse
i have sprint, so yes im without data sometimes and the exclamation point comes up when there is no data on the bars