Sprint techs told unofficially to flash leaked roms back to Eclair - Epic 4G General

Has anyone else heard about this? If its true, there will be some made customers.
http://www.androidguys.com/2010/12/10/sprint-telling-techs-flash-epics-leaked-froyo-eclair/
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!

Doubt it would bother any of us, just reroot and flash it again.

mxcoldhit said:
Has anyone else heard about this? If its true, there will be some made customers.
http://www.androidguys.com/2010/12/10/sprint-telling-techs-flash-epics-leaked-froyo-eclair/
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!
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Click to collapse
Well honestly Flashing back to stock, and unroot has or should always be the practice.
That way you will not be void of warranty and or blamed as cause of problem.

hayabusa1300cc said:
Well honestly Flashing back to stock, and unroot has or should always be the practice.
That way you will not be void of warranty and or blamed as cause of problem.
Click to expand...
Click to collapse
Yea, your right. I was thinking about it from the stand point of them not telling you that they are going to flash it and losing your data on the phone. Highly unlikely if your flashing in the first place because you would have backed up everything. Just a thought though.
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!

I was just coming on here to post this link good lookin out.
Sent from my Samsung Epic minus (Detroit) 4G from the XDA App

hayabusa1300cc said:
Well honestly Flashing back to stock, and unroot has or should always be the practice.
That way you will not be void of warranty and or blamed as cause of problem.
Click to expand...
Click to collapse
Many service departments return your electronics to stock before working on them. They don't have time to decode all the changes. Ruger even returned my trigger job back to stock when I sent a gun in to fit a spare cylinder! Returned it with a note... Replaced trigger and sear because they were not to specifications. No Charge. Well yeah... Oh well. Expect it.

cusp said:
Many service departments return your electronics to stock before working on them. They don't have time to decode all the changes. Ruger even returned my trigger job back to stock when I sent a gun in to fit a spare cylinder! Returned it with a note... Replaced trigger and sear because they were not to specifications. No Charge. Well yeah... Oh well. Expect it.
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Click to collapse
mxcoldhit said:
Yea, your right. I was thinking about it from the stand point of them not telling you that they are going to flash it and losing your data on the phone. Highly unlikely if your flashing in the first place because you would have backed up everything. Just a thought though.
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!
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Click to collapse
Both of you made good points. Like for example if I took it the sprint to repair
a speaker. And they returned my phone back to stock because it had 'leaked software' because its in its specifications.
And didnt notify me first. Yes that would be not cool

Makes sense to return to a supported stock ROM. Majority of issues are induced by noobs and I can imagine it's a nightmare for the service department. I will go so far as to say it's the noob's responsibility to flash back to a supported stock ROM if he's experiencing issues before wasting other people's time.

When I took my phone in awhile ago for a speaker repair they told me that they might have to reflash to stock(even though I brought it in stock). They just wanted me to be aware in case I hadn't backed up all my data.
I can understand it being standard practice, as long as they warn you ahead of time.

That seems incredibly obvious..
From the topic I thought/assumed sprint was telling them to get back to 2.1 in order to be prepared to receive the impending OTA update to 2.2
thread disappoints
Most of all, I'd be wary of returning a phone that had a leaked rom in the first place.. I don't want to have to answer any "where did you get this?" questions..

Being a tech/manager of a service center i can say that we have NOT been told this, maybe corp stores are diff, but no ones mentioned it to me. BTW im running 2.2 myself and its kicking ass..also if people come in here w.rooted phones i dont care since i was told that as of a few weeks ago rooted phones no longer void warrenty so i encourage my customers to do what they please but if it causes them issues i cant service custom roms and will flash their phones back to stock, however if they have physical issues ill still service them and not touch their software.

d94 said:
Being a tech/manager of a service center i can say that we have NOT been told this, maybe corp stores are diff, but no ones mentioned it to me. BTW im running 2.2 myself and its kicking ass..also if people come in here w.rooted phones i dont care since i was told that as of a few weeks ago rooted phones no longer void warrenty so i encourage my customers to do what they please but if it causes them issues i cant service custom roms and will flash their phones back to stock, however if they have physical issues ill still service them and not touch their software.
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Click to collapse
Thank you for coming and saying that. That clears up some info. I didn't know that custom roms no long void warranties either. I use to work at a call center for sprint. Worst days of my life. Lol
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!

mxcoldhit said:
Thank you for coming and saying that. That clears up some info. I didn't know that custom roms no long void warranties either. I use to work at a call center for sprint. Worst days of my life. Lol
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!
Click to expand...
Click to collapse
Hey said root no longer voids the waranty, I'm pretty sure custom roms will still void it
Sent from my SPH-D700 using XDA App

Related

[Q] Going to exchange out phone. Advice?

I'm probably going to exchange my Epic on Monday or Tuesday for another one.
The bad part is I've got a screen protector on it, the good part is I bought a 2-pack of Seidio protectors and I put this one on bad anyway so once I exchange out I'll still be good.
I know to flash back to stock ROM/kernel/everything with ODIN, but is there anything else I need to pay attention to?
Thanks in advance.
(For anyone wondering: I'm doing it over some qualms with battery life and the slide mechanism. I don't want things to get any worse and have to make an insurance claim or pay $35 or whatever down the line.)
I ODIN'd back to stock in order to do the Froyo upgrade.. and then upgraded to Froyo, obviously.
If I return it Monday with Froyo on it, will they deny me? I mean, it TECHNICALLY came from Samsung.. but the staff might not know or care, since it is technically flashing firmware and all that jazz.
TIA, etc
If you're doing a 30 day exchange, they REALLY don't give a ****. I'm sorry to burst your bubble, but we're all way too busy trying to sell new phones that as long as you don't have liquid or physical damage, we're not concerned.
So yeah, rest easy... We have quotas to meet =)
entropism said:
If you're doing a 30 day exchange, they REALLY don't give a ****. I'm sorry to burst your bubble, but we're all way too busy trying to sell new phones that as long as you don't have liquid or physical damage, we're not concerned.
So yeah, rest easy... We have quotas to meet =)
Click to expand...
Click to collapse
You're not bursting any bubble that you need to apologize about.. just the one of my paranoia, which needed to be burst a long time ago.
By the way -- can you tell me how many Epics you've seen get returned for battery or slide issues? Just want to know if I'm nitpicking or not..
y r u returning it. its finally worth keeping now.
Sounds like he's doing a swap, not switching phones
Sent from my SPH-D700 using XDA App
uranidiot said:
y r u returning it. its finally worth keeping now.
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Click to collapse
I am simply swapping for another -- and I think it would be worth keeping even if we were stuck on Eclair.
ADMITTEDLY, it's my first Android phone.. but it's amazingly fast and I am in love with the thing. Just not how my particular phone seems to suck battery life, have a loose-enough-to-cause-concern slider and generally make me want to hate it.
Speaking as a tech, If you take it to a service and repair store they will look at the software. The good news is that the software is technically from Samsung and Sprint can't prove otherwise. If you're taking it to a normal store that doesn't have techs they will probably just exchange it no questions asked
My S&R store won't even look, we're too busy. If it powers on and there's no damage, we take it in.
That being said, we don't get many returns at all. We explain the battery life to the customer, haven't seen too many faulty slides.
Sent from my SPH-D700 using XDA App
storytobetold said:
Just want to know if I'm nitpicking or not..
Click to expand...
Click to collapse
Most likely.. Everyone I exchange or see sales return, the customer Is back a couple weeks later.. It's how you use the battery not the phone... Android is different, you're gonna have to get use to it.. Not saying that being a ****..
Swyped from my *Epic*

Latest and greatest for atrix?

My phone has been half broken for the better part of 3 months because i partitioned the internal sd and lost half my touch screen and the buttons on the bottom of the phone. So i got it fixed thanks to kermit and bongd and now im on 4.1.5.7 and I didn't do the newer update yet. My question is now what's the latest and greatest for the atrix as far as roms go. I used gingerblur in the past but its been 3 months so im wondering what you guys are using now
Sent from my MB860 using XDA App
moto 2.3.4
+1
lsxrx7 said:
moto 2.3.4
Click to expand...
Click to collapse
Sent from my MB860 using XDA App
Start here:
http://forum.xda-developers.com/showthread.php?t=1142674
I just can't see losing the warranty on my phone..
They never said it would. Just that it MAY.
ChumleyEX said:
I just can't see losing the warranty on my phone..
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Click to collapse
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
Can always go stock if u need to have the phone fixed through moto. I thought I read that the leaked 2.3.4 wasn't necessarily made for atrix and alot of things didn't work fully? And thanks for the info
Sent from my MB860 using XdA App
4.1.83 is the last official build for att, has been out for awhile and is very stable, no reason not to go to that.
Soon the 2.3.4 update will be out officially, tell then we can just wait.
and the same players are pretty much the same, higher version numbers but gingerblur, grayblur, gladiatrix are still the favorites.
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
In regards to "whats best" 1.8.3 with gingerblur imo is the best option if you arent willing to do some tweaking and play with the unlocked bootloader and 2.3.4. If you are however, then unlocked, rooted, 2.3.4 is the shiznit.
Conversation is winding up on the Motorola forums, and one of the forum managers, Mark, has indicated a survey will go out very soon, (soon being in the next few days), for soak testing the 2.3 update.
Looks like they may aim for very early July, if not end of this week, to start pushing out soak test beta updates.
pyro254750 said:
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
Click to expand...
Click to collapse
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
CaelanT said:
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
Click to expand...
Click to collapse
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
pyro254750 said:
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
Click to expand...
Click to collapse
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
ceo.mtcl said:
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
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How so, I love my phone? I won't suffer in the least from whatever I'm not doing.. lol
I don't have to have the latest and greatest hack or mod that's going around so that I can impress people.. My phone does everything I've needed of it so far (with rooting) and saving whatever money I can if it breaks within the warranty period is a no brainer.. Yes maybe it could look cooler or run just a tiny bit faster (I also can wait for the official at&t update for some of that) but nothing looks cooler than a working phone and $400 in my pocket..
CaelanT said:
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
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im sure they do. My opinion is based on my experiences with insurance in the past, specifically a phone that was returned due to water damage, but the water sensors did not trip (clearly damage that voids warranty), and yet it was replaced and i never heard anything from HTC or att regarding the water damage. It was inspected by a low level tech support representative to determine it could be replaced under warranty, the inspection consisted of removing the back panel and checking the water markers and determining the phone wouldnt power on. a more thorough investigation by htc would have revealed water damage, so either they did not inspect it, but rather just junked it, or they did not pursue reimbursement for the phone once they determined it was not warrantable. two different comanies, two different problems, but same concept. Just because its not warrantable, doesnt mean it wont be replaced under warranty. I would never suggest someone rely on this happening of course, just pointing out that it DOES happen.
Warranty claims are handled by the carrier. If the phone is deemed to be abused/damaged/hacked during the replacement process, you will be billed for the replacement handset's cost. If they don't find the cause during this process, the phone is grouped according to the level of damage and sent off to be refurbished/parted out/recycled, and you are in the clear.
The insurance process is handled by a third party, and covers pretty much ANYTHING that you could do to your phone. They don't care what you've done to it, because by that time you've already paid for the refurbished replacement via your monthly fee & deductible.
That being said.. I'm not encouraging anyone to commit fraud, nor do I guarantee results, but I work in the industry and have a lot of experience with thes issues. IMO, if you're trying to get a warranty replacement for your bricked phone, you're abusing the system. You knew what you were getting into when you started flashing/hacking/modding, and therefore the problem is clearly not a 'manufacturer's defect', which is what warranties cover.
Insurance on the other hand, is there to cover anything. If you're allowed to plunge your phone into the toilet, or toss it out of a moving vehicle, and still get a replacement, then flashing & bricking are certainly deserving of coverage as well. I have a feeling with all these manufacturers releasing unlocked bootloaders we'll see some more fine print added to our policies in the near future.
Just my experience & 2 cents. Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
zoso28 said:
Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
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Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
CaelanT said:
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
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Click to collapse
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
zoso28 said:
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
Click to expand...
Click to collapse
One can always flash back to 4.1.8.3. Are you willing to mess with CWM on Froyo?

[UPDATED: 5/10/12] Sprint's Policy on Handling Rooted Devices

Here is the official document outlining their methods and procedures for handling devices with suspicion of root.
oo reary ??
so basically it's a "please don't root, but if you do...umm...well please don't"?
Seems pretty inoffensive to me. But the stuff about "schoolmarming" a rooter is ridiculous. I'd like to believe that anyone smart enough to find out about and root doesn't need a talking-to. I also doubt that rooted customers take up much of a support center's time overall. Of course, Sprint employees including Korey AKA WDM may say something else about that.
DroidApprentice said:
Seems pretty inoffensive to me. But the stuff about "schoolmarming" a rooter is ridiculous. I'd like to believe that anyone smart enough to find out about and root doesn't need a talking-to. I also doubt that rooted customers take up much of a support center's time overall. Of course, Sprint employees including Korey AKA WDM may say something else about that.
Click to expand...
Click to collapse
well, they don't want you to root for obvious reasons... tethering probably being the biggest one. Plus having to replaced bricked phones would be another. I can see their perspective... and instantly disregard it
Lol
Posted by Mr. Z's Epic 4G.
This is funny
Sent from my SPH-D700 using XDA Premium App
Appreciate the info but this does not seem to cover what it means if they open a ticket and note that the device is suspected of root. Now with this suspect of root does this then give them an out on replacing or repairing?
Again this is all coming from my experience of my local and only place to get service, threatening to blacklist my phone if he "suspected" root.
Here is the Emeryville, CA store number (510) 596-0930 Give them a call and ask if you can bring in your phone for repair if you have root. I bet you will get a "no"
CrippleB said:
Appreciate the info but this does not seem to cover what it means if they open a ticket and note that the device is suspected of root. Now with this suspect of root does this then give them an out on replacing or repairing?
Again this is all coming from my experience of my local and only place to get service, threatening to blacklist my phone if he "suspected" root.
Here is the Emeryville, CA store number (510) 596-0930 Give them a call and ask if you can bring in your phone for repair if you have root. I bet you will get a "no"
Click to expand...
Click to collapse
Print this pdf out and show it to them. Tell them it came from ISC in the "Service and Repair" section. If they ask how you got it, tell them it doesn't matter and that it is your job to know these things.
Yes it is noted that your phone is rooted, but like it says if there is an issue with a phone that cannot be fixed that will Advance Exchange it. No matter what. Trust me. If you have a problem just PM me and then I'll call.
Thanks for the info. The local reseller he wouldn't touch mine when she saw it was rooted. Mind you I took it in for the slider being loose and first thing she did was scroll through my apps and look for super user, then promptly showed me the door.
Sent from my Samsung Epic 4G.
I wouldn't even walk into a Sprint store without having first used ODIN to get back to 100% stock. I don't want to give any Sprint tech/rep an excuse to play the blame game with my device/account.
nikon120 said:
I wouldn't even walk into a Sprint store without having first used ODIN to get back to 100% stock. I don't want to give any Sprint tech/rep an excuse to play the blame game with my device/account.
Click to expand...
Click to collapse
For sure. My display went out and managed to Odin blind through download mode before going in for service.
tenaciousj said:
Thanks for the info. The local reseller he wouldn't touch mine when she saw it was rooted. Mind you I took it in for the slider being loose and first thing she did was scroll through my apps and look for super user, then promptly showed me the door.
Sent from my Samsung Epic 4G.
Click to expand...
Click to collapse
Who in their right mind would bring back a rooted phone expecting it to be covered/serviced. One with a working display for that matter.
You people are absolutely ridiculous.
I've been telling you all this for weeks now, and now korey posts one of the documents I was referring to, and you STILL choose to not only waste your time by going to stock, but making it harder for us to replicate and solve issues by not handing us the phone in the original environment when you found the issue. That can make it very hard at times to properly triage and repair a phone; think of it like forensics, a crime scene is only properly diagnosed when NOTHING IS TOUCHED.
So please, save me the frustration, and simply bring this doc in with you. And if they give you a hard time, tell them to look up the OTHER doc, the one that outlines which tier rooted phones fall in to (tier 2, btw, which dictates a $35 charge if you don't have TEP and free if you do. Which, hey, guess what, is the same ****ing tier as a nonrooted phone! Who would've thunk it!)
And to whoever says educating a customer is unneccessary because obviously they're smart enough blah blah blah...you're ignorant. Very very ignorant. Because no, I didn't get that customer that came in no less than SIX times with a bricked epic from just ATTEMPTING to root, actually ROOTED it for him, and flashed godamn srf, and yet still returned A SEVENTH ****ING TIME with a bricked epic. No, that definitely didn't happen. No way. There's just no way freaking way somebody who is interested in "hacking" their phone is actually an idiot. Nope.
Ridiculous
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
You people are absolutely ridiculous. "Oh! Well now that whosdaman said it!..." But that still isn't stopping you from being ignorant.
I've been telling you all this for weeks now, and now korey posts one of the documents I was referring to, and you STILL choose to not only waste your time by going to stock, but making it harder for us to replicate and solve issues by not handing us the phone in the original environment when you found the issue. That can make it very hard at times to properly triage and repair a phone; think of it like forensics, a crime scene is only properly diagnosed when NOTHING IS TOUCHED.
So please, save me the frustration, and simply bring this doc in with you. And if they give you a hard time, tell them to look up the OTHER doc, the one that outlines which tier rooted phones fall in to (tier 2, btw, which dictates a $35 charge if you don't have TEP and free if you do. Which, hey, guess what, is the same ****ing tier as a nonrooted phone! Who would've thunk it!)
And to whoever says educating a customer is unneccessary because obviously they're smart enough blah blah blah...you're ignorant. Very very ignorant. Because no, I didn't get that customer that came in no less than SIX times with a bricked epic from just ATTEMPTING to root, actually ROOTED it for him, and flashed godamn srf, and yet still returned A SEVENTH ****ING TIME with a bricked epic. No, that definitely didn't happen. No way. There's just no way freaking way somebody who is interested in "hacking" their phone is actually an idiot. Nope.
Ridiculous
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Nice post.
Also .... am i the only one cracking up everytime i see one of those
"Siemens" ad on xda ?
tenaciousj said:
Thanks for the info. The local reseller he wouldn't touch mine when she saw it was rooted. Mind you I took it in for the slider being loose and first thing she did was scroll through my apps and look for super user, then promptly showed me the door.
Sent from my Samsung Epic 4G.
Click to expand...
Click to collapse
My slider is loose, its extremely annoying is this anything fixable by them?
Sent from my SPH-D700 using XDA Premium App
ac16313 said:
My slider is loose, its extremely annoying is this anything fixable by them?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
If they have harvested parts, yes
Sent from my SPH-D700 using XDA Premium App
And allow me to reiterate, any trouble you get for a rooted device IN NO WAY IS A REFLECTION OF SPRINT. It is a reflection of the employee, and their laziness/ignorance/misconceptions. Fight them, because they are wrong.
Also, I cannot speak for 3rd party stores (your typical mall retailers). Not only do they sometimes operate under *slightly* different rules that I'm not privy to, but some of them frequently operate poorly and intentionally misguide you.
A classic and shockingly common example is sending us customers with liquid damage, telling them that we'll replace a liquid damaged phone for free if they complain enough.
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
If they have harvested parts, yes
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Would they charge? If so how much? I'm not on TEP.
Thanks.
Sent from my SPH-D700 using XDA Premium App
ac16313 said:
Would they charge? If so how much? I'm not on TEP.
Thanks.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
$35, but it is open enrollment this month so you can get tep added
Sent from my PG86100 using XDA Premium App

Asurion replacement phones?

i lost my phone last night in the city because i was piss drunk and i was at a club. i forgot to install cerberus after i flashed a new rom before going to the city that night so i was screwed. Im getting a replacement phone from asurion and i wanna know if its gonna be MF3 or MDL. does anyone know what i might get?
i dont regret going to the city at all by the way. I hooked up with this hott as hell blonde chick easily a 9 out of 10 and got her number and were going on a date now XD
Chances are it's going to be a refurb, so there's honestly no telling what you're going to get. I would think by now, most of them would be on MF3. Mine came on MDL when I got it from Radioshack, but I wasn't thinking about rooting and it pushed MF3 to the phone.
Easton999GS said:
i lost my phone last night in the city because i was piss drunk and i was at a club. i forgot to install cerberus after i flashed a new rom before going to the city that night so i was screwed. Im getting a replacement phone from asurion and i wanna know if its gonna be MF3 or MDL. does anyone know what i might get?
i dont regret going to the city at all by the way. I hooked up with this hott as hell blonde chick easily a 9 out of 10 and got her number and were going on a date now XD
Click to expand...
Click to collapse
If you're getting it from Asurion, it's going to be MF3. They won't ship a phone, whether refurb or not without updating it as far as they can.
(And for the record, no need to share your experiences in the city, a) highly a lie and b) it doesn't concern the topic at hand.)
FourPointedFreak said:
If you're getting it from Asurion, it's going to be MF3. They won't ship a phone, whether refurb or not without updating it as far as they can.
(And for the record, no need to share your experiences in the city, a) highly a lie and b) it doesn't concern the topic at hand.)
Click to expand...
Click to collapse
Highly a lie? i can prove everything to you right now. yes it doesnt concern the topic but i didnt care it was a story that i wanted to share.
Easton999GS said:
Highly a lie? i can prove everything to you right now. yes it doesnt concern the topic but i didnt care it was a story that i wanted to share.
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Cool story kid - good luck with your Asurion claim.
Don't bother with someone taunting you with ridiculousness. I had the same thing happen last year. Anyway, there's really no telling what you might get from Asurion. Sometimes, you might even get a phone that doesn't work properly from them and have to get 5 replacements for it to be right (happened with my old HTC Window Mobile phone). I got a warranty replacement recently from AT&T for camera problems (hardware issue). The AT&T store rep told me that for sure I'd end up being charged full price for the phone, since it had trivial scratches on the screen (from being in my pocket with my keys once). No charge ever came. Luckily I received my replacement with MDB firmware. I would think that AT&T would surely ship the latest firmware if anyone would. I imagine it's just a crap shoot at this point. Good luck. Worst case scenario, you'll have to resort to safestrap. That's really not so bad.
buggerritt said:
Don't bother with someone taunting you with ridiculousness. I had the same thing happen last year. Anyway, there's really no telling what you might get from Asurion. Sometimes, you might even get a phone that doesn't work properly from them and have to get 5 replacements for it to be right (happened with my old HTC Window Mobile phone). I got a warranty replacement recently from AT&T for camera problems (hardware issue). The AT&T store rep told me that for sure I'd end up being charged full price for the phone, since it had trivial scratches on the screen (from being in my pocket with my keys once). No charge ever came. Luckily I received my replacement with MDB firmware. I would think that AT&T would surely ship the latest firmware if anyone would. I imagine it's just a crap shoot at this point. Good luck. Worst case scenario, you'll have to resort to safestrap. That's really not so bad.
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Click to collapse
i just got it and it was a clean MF3 =/ i guess im gonna stay safestrapped for now. it just sucks that im gonna most likely be stuck on 4.2.2 forever cause when 4.3 comes out this isnt gonna work at all.
FourPointedFreak said:
Cool story kid - good luck with your Asurion claim.
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looks like you need to grow up and lose the bad attitude. You could've easily ignored this thread like everyone else.
Mods please close this thread, I don't have patience for people with a stick up their ass.
Easton999GS said:
looks like you need to grow up and lose the bad attitude. You could've easily ignored this thread like everyone else.
Mods please close this thread, I don't have patience for people with a stick up their ass.
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Boo hoo
jd1639 said:
Boo hoo
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The maturity level on XDA just gets worse and worse by the day. smh. This is why devs have no patience with people anymore
Easton999GS said:
The maturity level on XDA just gets worse and worse by the day. smh. This is why devs have no patience with people anymore
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You're kidding me right! You post this crap and question maturity and wonder why devs have no patience?
jd1639 said:
You're kidding me right! You post this crap and question maturity and wonder why devs have no patience?
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i asked what firmware my phone may possibly be. and it was coupled with a short experience/story. You had no need to comment on this thread as you did absolutely nothing to help me.
MODS please close this thread.
jd1639 said:
You're kidding me right! You post this crap and question maturity and wonder why devs have no patience?
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This is a Questions and Answers subforum. If you can't or are unable to contribute to the topic at hand, then do not comment at all. It's very simple. Coming in here and going "boo hoo" did nothing to answer OP's question.
Easton999GS said:
The maturity level on XDA just gets worse and worse by the day. smh. This is why devs have no patience with people anymore
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Click to collapse
It's passed a level of maturity young kid - it's a matter of keeping the thread on focus of the OP topic, which I was gladly doing. You've now hijacked in into a masquerade of immature lies that no one on XDA cares about. We're here to talk to and relate to the AT&T Galaxy S4 i337 and i337m device, not your inner city fantasies.
Did you get your replacement phone from Asurion or not? Is it MF3?
FourPointedFreak said:
It's passed a level of maturity young kid - it's a matter of keeping the thread on focus of the OP topic, which I was gladly doing. You've now hijacked in into a masquerade of immature lies that no one on XDA cares about. We're here to talk to and relate to the AT&T Galaxy S4 i337 and i337m device, not your inner city fantasies.
Did you get your replacement phone from Asurion or not? Is it MF3?
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its MF3, yes. im just waiting for to see if kexec is possible yet from the word of hashcode.
Easton999GS said:
its MF3, yes. im just waiting for to see if kexec is possible yet from the word of hashcode.
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I would think that would be known if it were possible - but could be wrong. It's a shame it was sent with MF3 but at least you have a working device. Congrats to that.

Give Up Warranty for CWM

I know a bunch of us out here have been anxiously awaiting the arrival of a custom recovery, be it cwm, twrp, or philiz. After having root for several weeks and modding my note 3 the way I like it, I am wondering if there is a recovery method that will void my warranty but is already available. I realize many may not like this option, but at the same time I'm sure many like myself feel it's worth the tradeoff. Given the fact with a custom recovery and backups, many of the issues that may occur needing repair, outside of hardware failures obviously, can be fixed or restored via cwm. Many if the software bugs or issues that sometimes occur can be fixed via flashing stock after clean wipe or in the future a custom rom. So I'm all for a warranty proof recovery but at this point I'd much rather give up my warranty without hesitation than go without custom recovery.
What about you guys, is it just me or are there others around here that would do the same? And please if anyone has succeeded in flashing cwm or twrp and broke warranty let me and others know, who are willing to do the same as most if not all threads are talking about warranty proof recovery.
Thanks
Mega
I'm with you a long as we don't rush anyone to an incomplete "solution".
At this point I could care less about warranty. I would much rather get the ability to flash a super debloated Rom or even AOSP(yes I know I won't be able to use the pen). I think the Knox 0x1 possibility may be why there isn't a CWM/TWRP yet because the devs are wanting to preserve the warranty of the device. I know DesignGears has already tripped his Knox flag.
Jammol said:
At this point I could care less about warranty. I would much rather get the ability to flash a super debloated Rom or even AOSP(yes I know I won't be able to use the pen). I think the Knox 0x1 possibility may be why there isn't a CWM/TWRP yet because the devs are wanting to preserve the warranty of the device. I know DesignGears has already tripped his Knox flag.
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All I want is a debloated ROM. I just want to see how this phone runs without all the extra crap running in the background. I hate to say it..but I kind of like Touchwiz as long as I can theme it with Wanam!
tropazr said:
All I want is a debloated ROM. I just want to see how this phone runs without all the extra crap running in the background. I hate to say it..but I kind of like Touchwiz as long as I can theme it with Wanam!
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True that. Wanam and Unicon for me.
In a heartbeat I give up warranty for the option to finally get CWM, and get an awesome ROM like Scott's CleanROM on this phone. Debloat this beast, and tweaks to give even better battery life, and also makes the phone smoother / faster than stock.
Warranty from AT&T is pretty worthless anyways. I had some severe issues on my HTC One X with the Gorilla Glass just scratching to hell for no apparent reason and they refused to even switch it out with a refurb. There was a petition going around online with people claiming the same issues...I even sent the store manager a link to an XDA thread about it and they told me they would do nothing for me because it was considered physical damage and it was my fault. Garbage. I almost left them over it...the GN3 tempted me to stay.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
MrPlNK said:
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
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At this point is there anything else to really talk about?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
AT&T is pretty lax on battery replacement. My original battery had problems reading the current charge percentage remaining after fully charged. They just sent a replacement without asking for the old one to be sent back. Now I have a spare even though it does take the correct readings.
Jammol said:
True that. Wanam and Unicon for me.
Click to expand...
Click to collapse
Please explain what Unicon is. I am familiar with Wanam, but never heard of Unicon.
Thank you.
I paid cash off contract to do what I want with it ..warranty is not a big deal for me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
bfleischman said:
Please explain what Unicon is. I am familiar with Wanam, but never heard of Unicon.
Thank you.
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Click to collapse
It's an xposed module for theming your icons no matter what launcher you're using. It uses icon themes from all the popular launchers that are in the playstore.
MrPlNK said:
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Because so many people cry about not being able to have their full warranty that it's probably holding back development. They don't realize that AT&T will not check their phones and send them a replacement whether they have a custom rom, Knox 0x1, etc. I've personally have NEVER had a device denied. They've been rooted, they've had custom roms and I've ALWAYS have gotten a replacement. So give it up will all this "I need my warranty crap." Seriously.
SkizzMcNizz said:
Because so many people cry about not being able to have their full warranty that it's probably holding back development. They don't realize that AT&T will not check their phones and send them a replacement whether they have a custom rom, Knox 0x1, etc. I've personally have NEVER had a device denied. They've been rooted, they've had custom roms and I've ALWAYS have gotten a replacement. So give it up will all this "I need my warranty crap." Seriously.
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I turned in an htc one stuck on the stock 4.3 GE rom lol never heard anything from them about it.. in fact they sent me a brand new htc one.. ive had nothing but awesome experience with att warranty department. But then again I am on a business account so maybe they treat me differently
Sent from my SAMSUNG-SM-N900A using Tapatalk
I had an issue with my microsd card not staying in my note 2 today.
Rooted, custom rom.
I took it into ATT service center, figuring that they wouldn't care about root/rom, since the damn spring wasn't working on the micro sd slot.
The tech there told me she couldn't give me a replacement, since the phone was rooted; even though that had nothing to do with my sd card spring issue. She told me if I unrooted it and came back, she would then replace my phone.
I reminded her that rooting has nothing to do with a sd card spring, but she claimed that Samsung now inspects all the returns from the service centers, and if they find root, there is no credit given..
I find that impossible to believe, when you consider how many phones get returned every day, nation/world wide, but, my only point is, you never know what the status of your warranty is with ATT until you try to make a claim...
Never had issues like this with Sprint ..they couldn't care less if you were rooted..
And, BTW, I too am a corporate client with 4 lines on ATT, so no "special" treatment for me..
To those wondering why I started this thread, as others have mentioned above...every dev or cwm twrp thread ive come across talks about the hold up for warranty and not tripping the efuse or whatever....I paid outright for my note 3 and have never bothered with warranty anyway, and am sick of waiting to have cwm for safe backups for modding. As I noted im sure there are just as many who dont care enough or at all about the warranty or flash counter to give up custom recovery...I for one never bother fixing my flash counter on any of my phones or tabs, as I just dont care enough to worry about it, especially given the freedom and availability of flashing stock, covering your custom status theu custom recovery for any situation other than nard brick hardware failure. So please, any dev that sees us in this post asking for a dirty flash for cust recovery....void my warranty but give me cwm lol
seriously tho, I am tired of waiting and if warranty is the hold up on breaking the boot so be it...bye bye warranty hello recovery.
thanks guys
mega
I agree completely. If it's too broken for me to fix it it's time for a replacement.
regarding warranty, keep in mind that when a phone is swapped under warranty, the device is sent back to ATT via delivery. The device is then scanned to make sure you are returning a device you initially claimed for.
The device is NEVER turned on. It is only checked for physical damage.
Think on the mass amounts of shipments received in one day at the warranty center. Do you k ow how much time and the many employees needed to actually achieve turning on each phone to see what is working and not?
And also your device gets sent back w/no parts..batteries..etc. that would mean they would first have to grab batteries and back covers to start the run down?
never in a million years. the packages
only get checked for device / claim confirmation & no physical damage thats it. it then gets thrown into a recycling bucket.
These phones costs barely nothing to the mobile carries. They make most of their money on services. I remember hearing from a exec at ATT a while back when the first GNOTE arrived that each device cost about 7-10 bux wholesale.
Any losses from warranties easily get passed on to subscribers quietly along the line.
The only concern about custom /warranty voids is when you exchange your device at a warranty service location in person. That is your real only risk of getting shot down. ATT has a few of these locations around the US.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
I'm pretty sure your warrenty becomes void when you root.. not when you load a custom rom or get custom recovery.
Sent from my SAMSUNG-SM-N900A using xda premium
---------- Post added at 07:54 AM ---------- Previous post was at 07:47 AM ----------
They either have no margin, a small margin or lose money on phones. Thats why you are locked into a contract and $700 unlocked device costs $300 because it's subsidized. Prices drop as new devics come out and manufacturers run promotions based on volume. Carriers have to commit to a certain number of phones and when they suck (facebook phones) they get rid of them cheap too
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