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Hi,
after having several missed calls going straight to my answering machine on my new HTC Hero. I was getting a bit paranoiac, so I've decided to test in/out calls.
Basically, 90 of my incoming calls were going straight to my answering machine. Out-call were about 30% KO
After several tests, to make sure there was a problem, I've decided to request for support from HTC.
Support told me that I should shut the 3g connection every time I would want to receive a call .
So I tried and Bingo, if 3G is activated, I get 10% of the calls, if I deactivate it 90% success.
So you'll say, I should be happy? Right? Wrong!
The main use of that kind of phone is to have a data integration, otherwise I would have kept my old nokia from 10 years ago..
Here basically, if I follow HTC idea, I should keep the 3g closed, sometime, I should switch it on to get my mails, thanks to the non true push capacities (ok this one is not htc) then wait for the sync, maybe force it , get my mails, and then, shut 3g back and pray that no Über important call would have been done.
Well that plain sucks!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
works fine on mine....i suggest you are on a ****e network, or on only 2G where you are. that's what usually causes this.
I guess they suggested this because it sounds like your network hasn't figured out how to route calls properly on their network when data is active, and they dump it straight to voicemail when there is a data connection active.
not the phone's fault, the phone won't even know that the call has been missed, the network simply does not route the call through and sends it to voicemail instead.
i had this on O2 a while ago. went to t-mobile (who knew how to set up their network properly for data) and never had this issue since when i am on 3G coverage. if i'm on 2G signal and have active data then yes, i miss calls. but that's how 2G networks operate.
it's truly shocking how many networks out there have absolutely no idea how to set up their networks properly for data!
Well I wish it would be that, my signal goes from -63 dbm 25 asu(80% of the time) to -81 dbm 16 asu.
Just after my post, I called one of my friend working in carrier terminal validation.
What he told me was, 2 options:
- Same bug was on the htc cruise, bug got corrected after a fw update.
- Some of my carrier radio are buggy and 3g goes over gsm.(SFR/VOdaphone France)
I bet for the first option since I had the problem in various places since I didn't want to ask support for nothing and get busted for a " feeling and not facts" (did the test in 3 differend location 80 tests in total(I used to be a tester....).
I will update the topic if I get news about it
nmuncer said:
!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
Click to expand...
Click to collapse
You shouldn't accept it - but most people don't have this issue!
It's unlikely to be a "bug" per se, because otherwise it would be endemic behaviour, so it's either:
1. Your physical device (get it changed!)
2. Your network.
In addition, just an FYI in case you've got the new Sprint Hero, but most CDMA networks (including Sprint) do not support simultaneous voice and data. I've no idea what happens in practice on Sprint, but I'd imagine if you were actively using data your voice calls would get diverted to voicemail unless Sprint automatically suspends data when a voice call is pending.
Regards,
Dave
You're on SFR?
OUCH!!!!
Sounds like you have a nice strong signal, but is it 2G or 3G? (do you see a G, E 3G or H at the top of the screen?
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
And yes, there were a few issues with the P3300 and the cruise, but they were mainly on Bouygues, not so much on SFR.
There's nothing known of on the hero, and as SFR sell the Magic, i would have thought they would have ironed out any issues already...
Hi,
I'm mostly in HSDPA or 3G.
I still have contacts with people at SFR (used to work there till recently) they might share a bit of info.
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
rhedgehog said:
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
...
Click to expand...
Click to collapse
Regarding this and your suggestion that 2g and data will result in missed calls, Can you suggest how to avoid this happening? I live and work in the country and only have 2g, so have found quite often people have mentioned my phone not even ringing- straight to answer phone. This explains it.
Nice to know, but annoying if I can't solve it- I run a business and my phone is very important.
Cheers,
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
i have sprint as well and when someone calls you when youre running hybrid, you should not miss calls. you will get disconnected from the internet when someone is calling though
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
Hi, I'm on hybrid
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
If you use AnyCut, you can create a short cut by selecting:
New Shortcut->Activity->Phone info
This will create a shortcut on your homescreen which beings up a hidden "engineering" screen on which you'll find an drop down for "Set preferred network type" where you can select WCDMA only.
Regards,
Dave
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
rhedgehog said:
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
Click to expand...
Click to collapse
holy monkey! im going to try this!!! do i have to di it everytime i turn the phone of or is it permanent?
orouborus said:
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
Click to expand...
Click to collapse
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
tsekh501 said:
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
Click to expand...
Click to collapse
true true. i usually charge my phone everynight though. problem that i have with 2g is that i cant send and recieve mms and yeah data connection is slow. in our place 3g signal is ok. i also lock my topaz for wcdma only. but it is ok that it switches to 2g in low signal areas.
Thanks!
You actually use mms?
Wow, they do exist.
barryallott said:
You actually use mms?
Wow, they do exist.
Click to expand...
Click to collapse
yeah... mms is great. i use it to send items that i wish to purchase etc.
What NOM1 Networks are there in the UK? I only get 2g in my area (booo) and could do with an operator that works right. T-Mobile forums suggest they still have an issue
Hi
I've checked it with Hero running in PlusGSM in Poland.
Regardless if I select 2G/3G or even "WCDMA preffered/GSM Only/WCDMA only" setting the phone is not available for incoming voice calls during data transfer. Every time when I start internet connection (example: SSH session) I'm not available for incoming calls. At this site I do have both strong 2G and strong 3G networks.
I would like to mention that a few days ago I've swapped Samsung SGH-i600 (WinMo 6.0) for HTC Hero - so I'm using the same SIM card in the same network and the same place. SHG-I600 was able to perform both data transfer (on 2G) and voice (on 3G) on the same time. HTC Hero is not...
I wonder if this is 'feature by design' or a bug in software?
I got an email while on a call without wifi. I'm in dallas. Anyone else getting data and voice now?
Has been possible since the beginning of time as long as you are on 3G
I concur. ↑
Sent from my Nexus One using XDA App
Really? I've never been able to do that until recently.
Usually when I'd start a call I'd lose the 3G icon and if I received email while in call it wouldn't show up until after I hung up.
Couldn't mess with data without wifi.
Used to do this on my cliq and G1 as well...
Odd.
Also been doing both (on TMob 3G) since February...
Any gsm phone can do that, but it is impossible for cdma
Your phone may have been set to WCDMA only up until now.
chalk that up as a win for GSM and a lose for CDMA
JCopernicus said:
Your phone may have been set to WCDMA only up until now.
Click to expand...
Click to collapse
WCDMA is 3G, it has nothing to do with CDMA
In a weak 3G signal area, the phone usually does a handover and transfers the call to the GSM network when the 3G signal falls under some threshold, and GSM doesn't support simultaneous voice and data (icon disappears while on a call)
maybe you have better 3G coverage now and your nexus doesn't need to go the GSM route
I've noticed problems with using data and voice together too. What seems to happen is that it works ok at first, but the instant you lose 3G it never comes back until the call is over, no matter how good your signal. Very frustrating when trying to use your data while on a long call.
Both AT&T and T-Mobile (as can any GSM carrier worldwide) can do voice and data at the same time as long as your phone has a "3G" connection visible while on the phone call. This has always been possible.
What you may see happen is that if you wrap your hands around the bottom of the phone during a call, the signal may drop to "E" or Edge. You can't use data and voice at the same time if your phone is on Edge.
To alleviate this, use a wired or Bluetooth headset, or hold the phone with your fingers rather than your whole palm.
Paul22000 said:
What you may see happen is that if you wrap your hands around the bottom of the phone during a call, the signal may drop to "E" or Edge. You can't use data and voice at the same time if your phone is on Edge.
Click to expand...
Click to collapse
Have you ever seen my problem where once the signal drops to Edge it will never go back to 3G? It doesn't seem like normal behavior to me but it seems to always happen when I need my data during the call. I've been stuck on multi-hour calls where my phone refused to go back to 3G almost from the beginning, and then the second I hang up the phone goes right back to a 3G signal with full bars again. Very frustrating!
pfmiller said:
I've noticed problems with using data and voice together too. What seems to happen is that it works ok at first, but the instant you lose 3G it never comes back until the call is over, no matter how good your signal. Very frustrating when trying to use your data while on a long call.
Click to expand...
Click to collapse
the ATT 3G network is not setup to do handoffs from gsm back to 3g. it currently will ONLY handoff from 3G to gsm during a call, and if you are still on your call, it will not switch back until you hang up. in the future this can be enabled both ways. tmobile apparently is setup the same way for now. so you're experience is normal until they reconfigure their network.
Actually it depends on the phone hardware. It IS possible to use GPRS and voice as well if the hardware supports it, its not only something available on 3G/UMTS/WCDMA. There is a pretty even split between class A and class B phones these days, you should look up the specs of the phone you're using.
Nearly all 3G devices allow you to use data and voice together since it isnt timeslot based and so voice and data is logically split and not time divided. This means you dont need specially designed hardware to do it, just the processing power to do it.
Class A
Can be connected to GPRS service and GSM service (voice, SMS), using both at the same time.
Class B
Can be connected to GPRS service and GSM service (voice, SMS), but using only one or the other at a given time. During GSM service (voice call or SMS), GPRS service is suspended, and then resumed automatically after the GSM service (voice call or SMS) has concluded.
Class C
Are connected to either GPRS service or GSM service (voice, SMS). Must be switched manually between one or the other service.
@kam187, thanks for that. I've been with T-Mobile since they were Voicestream, about 10 years now. And I thought I was making voice and data connections with my Nokia phone years ago, before their 3G rollout.
Here is the last phone I used before going the G1 route.
http://www.gsmarena.com/nokia_e61-1322.php
Yep E61 is on nokia's list of Class A devices:
http://wiki.forum.nokia.com/index.p...s_supporting_GPRS_Class_A_(Dual_Transfer_Mode)
I was on the Phone with Dell trying to order my new Sony Bravia TV and I was trying to use the internet so I could give the rep the proper item number. To my surprise I couldnt surf the web and do voice at the same time. I thought on GSM network this was possible. When I had Cingular a few years back this was possible. What gives? Why am I not about to do both at the same time?
That's strange. I've been on the phone and surfed the internet and/or used most of the other functions on the phone at the same time.
I've had no problems talking and surfing at the same time provided I had a 3G signal. Maybe you were in a marginal reception area and the signal wasn't solid but it does work.
I dont know why it didnt work, and it sorta pissed me off, does it have to be 3g in order to do voice and data
937dytboi said:
I dont know why it didnt work, and it sorta pissed me off, does it have to be 3g in order to do voice and data
Click to expand...
Click to collapse
Nope. This is my first 3g phone on t-mobile. Never had a problem with edge voice + data
937dytboi said:
I was on the Phone with Dell trying to order my new Sony Bravia TV and I was trying to use the internet so I could give the rep the proper item number. To my surprise I couldnt surf the web and do voice at the same time. I thought on GSM network this was possible. When I had Cingular a few years back this was possible. What gives? Why am I not about to do both at the same time?
Click to expand...
Click to collapse
Was data working otherwise in that area? I've been in some areas where data doesn't work at all.
it should have been.
On edge I can't get consistant voice and data with any phone I've ever had, it is more consistant when getting a 3G signal.
You need a 3G signal to do Voice + Data as 2G (G)PRS nor 2.5G (E)DGE have enough bandwidth to support both.
is there any way to make it so if im on 1xrtt and surfing a call can come in?
Calls override data.
Sometime this year, Sprint is supposed to upgrade to 1x Advanced. So once that's done and one uses a phone capable of 1x Advance, you'll be able to surf and be on a call at the same time. Sorry to say, the Epic is not a 1x Advance phone.
Right now the only way to do that is use wifi for data or 4g for data..
if they upgrade to SVDO in the future you can do both as mentioned above...
no i meant when i am on 1x and actively surfing no calls coming ie i miss calls. is there a way to prioritize calls overriding an activate data stream?
No. There is no way to change this. That's the nature of the current 1xRTT implementation. I think this is done at the tower, and not on the phone.
I miss calls a lot when I have bluetooth on and listen to pandora/slacker.. I think the phone gets confused, too many radios active.
How do you all.even know you are in the 1xrtt network and.not 3g?
Sent from my Evo Killer!!!
I've gotten many calls while surfing the web, even text messages come in. They did recently just upgrade my service at my house, though. (If it is a tower possibility.)
musclehead84 said:
How do you all.even know you are in the 1xrtt network and.not 3g?
Sent from my Evo Killer!!!
Click to expand...
Click to collapse
Either a theme with the icons fixed or the mobile signal widget.
i am considering project Fi.
But where i live there is not tmobile signal, my friends come here with tmobile homes and they dont get signal(they live half a mile away).
Sprint coverage map says that there is "fair" signal.
so i was wondering if with project FI i dont have signal at home, the nexus 6p will switch to my wifi network and i will be able to receive and make calls?
buton2 said:
i am considering project Fi.
But where i live there is not tmobile signal, my friends come here with tmobile homes and they dont get signal(they live half a mile away).
Sprint coverage map says that there is "fair" signal.
so i was wondering if with project FI i dont have signal at home, the nexus 6p will switch to my wifi network and i will be able to receive and make calls?
Click to expand...
Click to collapse
I activated my Project Fi sim earlier in the week. T-Mobile is not strong around my house (I had to switch to an AT&T sim when I was with StraightTalk) and I'm not sure about Sprint. So far, while I'm at home, the majority of my calls are using my home wifi. I haven't had the chance to test a continuous call as I'm driving home to see if it switches to wifi, as Google indicates it will.
jrstaples1 said:
I activated my Project Fi sim earlier in the week. T-Mobile is not strong around my house (I had to switch to an AT&T sim when I was with StraightTalk) and I'm not sure about Sprint. So far, while I'm at home, the majority of my calls are using my home wifi. I haven't had the chance to test a continuous call as I'm driving home to see if it switches to wifi, as Google indicates it will.
Click to expand...
Click to collapse
We are on the same boat...I work on the city and signal is strong there...
Verizon and att serve my home..but I want to get away from them...
Sent from my XT1060 using XDA Free mobile app
Yes, Project Fi uses WiFi for calls and texts when you are on WiFi.
Honestly tmobile wifi calling isn't even that great also. I am only able to get edge in my house with them and wifi calling enabled. I tried calling my phone 15 times and 2-3 times it didn't go through (it actually RINGS but my phone doesn't ring or indicate someone called, and the phone I'm using it rings and goes to voicemail) Wifi calling is at it's infancy I feel like.
I had a tmobile lte booster installed in my room for a year and it BARELY made a difference, still got 0.3-0.5 mbps speeds on their "lte"
Fast forward to last month they finally came out with a lte booster that ACTUALLY works, the previous one came was trash.
If I were you, I'd get tmobile and get the NEW lte booster, because the old one gave me 0.5 to 1mbps at it's best and the new one gives me around 7-10mbps on speedtest. Sprint has horrible signal, I would think their "Fair" signal means horrible reception.
Or just go AT&T and verizon, you get what you pay for..... they are much MUCH reliable than tmobile and sprint.
btort1 said:
Honestly tmobile wifi calling isn't even that great
Click to expand...
Click to collapse
Note that T-Mobile Wi-Fi calling has nothing in common with Project Fi Wi-Fi calling, which works perfectly.
I seem to only have had one wifi call at my house with Project Fi that I've actually noticed / remembered. I have no idea why all of them don't come in / go out that way. I have a good cell signal too. But, my wifi is strong on 5 Ghz and my bandwidth is about 88 mbps down / 12 up. I only noticed that one time I got an incoming call that said something to the effect of "using wifi network name." I've confirmed the settings in the phone app are set to use wifi calling too.
WiFi calling works perfect at the house. Have very limited cell signal with every provider, so I put on Airplane mode + WiFi and zero issues?
Solutions Etcetera said:
Note that T-Mobile Wi-Fi calling has nothing in common with Project Fi Wi-Fi calling, which works perfectly.
Click to expand...
Click to collapse
Yeah I was just mentioning how bad tmobile is in some areas. But if you have their new lte booster, it works great. The older version barely made a difference. Came from 0.5mbps to 7-10mbps consistently
I mentioned it also cause they told me to try their wifi calling last year and it was jist decent, I still missed calls without knowing people actually called