Database Users

BIG PROBLEM White screen

My screen has gone completely white.... I bought the phone online from an "authorized dealer" who won't reply to me now. I live in the US and O2 does not appear to have any US contact info... Am i screwed on this expensive phone i bought 6 months ago?
Anyone had experience with this?
S

stuart.myers said:
My screen has gone completely white.... I bought the phone online from an "authorized dealer" who won't reply to me now. I live in the US and O2 does not appear to have any US contact info... Am i screwed on this expensive phone i bought 6 months ago?
Anyone had experience with this?
S
Click to expand...
Click to collapse
I guess you already tried hard reset?.
Can you get to bootloader mode?.

Tried hard resets, and getting to bootloader mode, i think this is a malfunction with the actual device, I just need to find out how to get in touch with o2 support internationally, i was wondering if someone on here may have had this problem too.
Thanks.

white screen - connector loose?
I too have this problem - but if I twist the screen away from the keyboard I get the display back. I suspect there's a connector loose inside but haven't looked inside.
Anyone on the forum any experience of getting inside and reseating connectors?

xda operation
tophamn said:
I too have this problem - but if I twist the screen away from the keyboard I get the display back. I suspect there's a connector loose inside but haven't looked inside.
Anyone on the forum any experience of getting inside and reseating connectors?
Click to expand...
Click to collapse
Hello there,
I had to get inside my xda to replace the screen that one of my dear rug rats broke. it is quite easy to do, and you only need to get into the screen side of it to get at the conectors. spin the screen half way round and look at the bottom and you will see 6 small screws. take out the two furthest out and two in the middle nearest the screen side. if you take them all out the whole thing becomes hard to handle. the front cover should GENTLY leaver off, and the cables to it exposed. even if they look in place lift the catch holding them in place and take them out and wipe the contacts with a cloth. just be very carefull with the cable strips as they tear very easy. . any problems then PM me
TTFN
Jay

White Screen
Try www.gpsmidlands.co.uk they replaced my ribbon assembly the same day.

Xda Lcd Repair
Try http://www.pda-repairs.co.uk

Brilliant
thanks for this posting - worked perfectly once i had worked out that atually you need to remove the screws further away from the screen in the middle. but otherwise I have successfully resurected a brick into a working universal! thanks!
Sark

Touch screen problem ?

Hello, I bought a second hand prophet. But I have a problem with the screen : the screen does not respond exactly where I put the pen. For exemple, on the keyboard, if I put the pen on the "E" key, it is the "D" wich is pressed ...
This only happen in the middle of the screen. No problems on the top or the bottom of it.
Of course I tried to re-calibrate the screen many times but it does not solve the problem.
Does anyone know where does this problem come from ?
Thanks a lot !

hello
do the screen alignement , it helped for me
grtzzz
you can find this in settings___system ___ screen and choose align

Like I said, I already did the re-alignement. But it didn't solve my problem.

touchscreen problem
hello,
u can try to update the rom , maybe that could be a solution , you find it in the wiki of the prophet on how to do it
grtzzz
grey

dizzy33 said:
Hello, I bought a second hand prophet. But I have a problem with the screen : the screen does not respond exactly where I put the pen. For exemple, on the keyboard, if I put the pen on the "E" key, it is the "D" wich is pressed ...
This only happen in the middle of the screen. No problems on the top or the bottom of it.
Of course I tried to re-calibrate the screen many times but it does not solve the problem.
Does anyone know where does this problem come from ?
Thanks a lot !
Click to expand...
Click to collapse
Well it is very likely that your touchscreen is damaged but not your LCD. There is actually 2 portions to the screen which most ppl assume there was only one(well I did initially until finding out later when my screen broke and got it replaced). Anyway, if you've tried re-calibrating it and doesn't work..maybe your screen protector (if you do use one) maybe be at fault? Other than that, worse case scenario, it is your touchscreen that is physically damaged. FYI it is not really expensive to replace compared to the LCD part.
Speak to njbridges if you need to get it replaced.
http://forum.xda-developers.com/showthread.php?t=323981

I already upgraded the ROM to latest french version ... It didn't help in that.
Anyway, thanks a lot for your answers !

I had the same problem. Unfortunately it was a problem with the touch screen which was fixed under warranty.

the simply answer is
try to change ur screen protector, or just remove and re-put it on again
just try...

beer2nd said:
the simply answer is
try to change ur screen protector, or just remove and re-put it on again
just try...
Click to expand...
Click to collapse
Hello.
I tried to do that, because I had problems to align screen.
I changed the touchscreen with another from a broken LCD. But now all I can get is a white screen, then a sound (like the starting sound when you make a hard reset or remove batery) and after black screen again.
What can I do to bring it back.
I've noticed that the touchscreen had some white glue where is the connection with the LCD. Do I need to replace that glue, maybe is a special glue with small voltage conductibility ? Or ? Help!
Anyone changed the touchscreen ?
PS: I think I will start a new post, maybe I will get some answers!

i haved thar problem... like you.... i just bought an ney TOUCH SCREEN new... and it was solved.... ATENTION only the touchscreen... not the lcd!

P4k1t0 said:
i haved thar problem... like you.... i just bought an ney TOUCH SCREEN new... and it was solved.... ATENTION only the touchscreen... not the lcd!
Click to expand...
Click to collapse
When you buy a new touch screen you buy with some conectors or only the plastic rectangle ?

saxxen said:
When you buy a new touch screen you buy with some conectors or only the plastic rectangle ?
Click to expand...
Click to collapse
well... i have to cut with a scissors the conecters to conect right on lcd screen... and it worked

P4k1t0 said:
well... i have to cut with a scissors the conecters to conect right on lcd screen... and it worked
Click to expand...
Click to collapse
When you say cut it means that a part of the conectors still remain on the touchscreen (under the touchscreen). Or no conectors at all on the touchscreen and that means you removed the connectors (pulled out).
Do you know if I have any chance to take another touchscreen from a defect device and work ?

Touchscreen doesn't work when slider open

hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.

Sounds like a ribbon cable has come loose to the touch screen - send it back if it is under warranty, if not, Mike Channon has collected links to the service manuals somewhere on here which should show you how to correctly take it apart, fix it and put it back together again
Cheers,
Smiffy

I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok

I've got extra service on mine.
6 euro's a month.
handed in the phone today (same issue), and got given an new one! ;D

_Zorro_ said:
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
Click to expand...
Click to collapse
You ROCK! I had this exact same problem happen on my NIKI100 after I put Tom's Niki Project ROM on & immediately blamed it but after flashin back to stock the problem still occured & I was really bummin! I found this thread, tore my NIKI apart to step 6 as you described & I could see the spots on the metal of the inside back of the back cover where the cable was rubbing along with the protective plastic worn off on the cable a little bit so I suspect it was touching the metal & shorting out causing the problem (heck I'm surprised it didn't do some real damage!) so I cut about a 1" length of electrical tape & taped it to the area of the metal that it was rubbing on (I didn't see any legit reason for anything to make contact to that area for a ground so I figured it was OK. I started at the edge & ended just before the gaps where you would be able to see the tape from the other side in the battery cavity) and VOILA! it fixed it! To me it looks like a nasty design flaw on HTC's part but not expecting a recall any time soon. I suspect this fix will out last the phone & hopefully this thread will help others. I am 1/2 tempted to tear apart my NEON to see if the same design exists or if they put a piece of tape in that area.

the_fish said:
hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Click to expand...
Click to collapse
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.

PhoenixNLx said:
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
Click to expand...
Click to collapse
Hm, same problem here. Thought first that it was an error of the ROM that I used..
Btw: isolated every contat that I could find (nearly ) but no result -> still my touchscreen doesn't work when my slide is open..
EDIT: has anyone PHOTO'S of their disassembly and isolation work? I the problem is different on my device 'cuz the cable hasn't worn off...

Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?

kvstrien said:
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
Click to expand...
Click to collapse
ive brought my dual to a vodafone shop and they have fixed my dual. Replaced a part and software update, got windows 6.1 now, legal and my screen is working like a champ!

I have had the same problem with my touch screen except mine stopped working completely, it didn't matter if it was slide out or not. I could get the phone replaced on warranty though.
Just posting so people know this isn't just isolated case.

mine slowly stopped working.. im gonna disassemble later and try this. im glad im not alone
edit: worked a treat. some insulation tape on the metal shielding worked great.

That did't work for me! Can it be something else or is it the flex cable for shure? I'm considering buying a new flex cable on ebay! Will that fix the problem with touchscreen dos'nt work when slide is open?

theres a 99% chance that its the flex cable.. did you check it for any damage? mine had tiny tiny little dots with wire exposed. barely noticable but it was enough. try taping the cable. i dont know. if not, i'd get a new cable for sure.

It's worth a try. I've just bought a new cable. Hopefully it will make my
Dual working again. Now I just have to wait a week for it.

The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)

hey, where did you get yours from? and how much did it cost?
i have seen ebay, but they are over 30$US including shipping.
Cheers,
palitu

Klingan said:
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
Click to expand...
Click to collapse

Digitizer replacement?

The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!

looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~

spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
Click to expand...
Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?

Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.

Viba said:
...the screen alignment option in settings does not fix this...
Click to expand...
Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one

I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<

Seems a little unfair if they don't seeing as the HD is purely touch screen!

SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Click to expand...
Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|

Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.

I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.

drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item

Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.

Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine

Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...

I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.

Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?

Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?

some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best

Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326

You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!

My Diamond 2 broken touch

Hi.
My Diamond 2 has stopped working with touch screen commands.
Problem:
The upper layer of touch screen somehow separated from some part inside, and phone doesn't react to touch commands.
It's same as you take for example transparent label and stick it to some glass and in some places you see bubbles, but it's much bigger area.
Solution:
Phone going to service.
Anyone had same problem with your phone ?
Image attached.

Joker2206 said:
Hi.
My Diamond 2 has stopped working with touch screen commands.
Problem:
The upper layer of touch screen somehow separated from some part inside, and phone doesn't react to touch commands.
It's same as you take for example transparent label and stick it to some glass and in some places you see bubbles, but it's much bigger area.
Solution:
Phone going to service.
Anyone had same problem with your phone ?
Image attached.
Click to expand...
Click to collapse
..like michael jackson song: You are not alone...http://forum.xda-developers.com/showthread.php?t=522813&highlight=broken

Digitiser...
You can get a brand new housing and digitiser from eBay for £24.99... I've just ordered one for mine. Unfortunately, they come from Hong Kong, so I have to wait a couple of weeks but my device will be like new again! You may be able to but just the digitiser without the housing... worth a look

Short term solution is to pull apart with duct tape until newton rings disappear.

grahamkdt said:
You can get a brand new housing and digitiser from eBay for £24.99... I've just ordered one for mine. Unfortunately, they come from Hong Kong, so I have to wait a couple of weeks but my device will be like new again! You may be able to but just the digitiser without the housing... worth a look
Click to expand...
Click to collapse
What do I exactly search on ebay ? Got link where did you buy ?
And how do you replace it ?

Joker2206 said:
Hi.
My Diamond 2 has stopped working with touch screen commands.
Problem:
The upper layer of touch screen somehow separated from some part inside, and phone doesn't react to touch commands.
It's same as you take for example transparent label and stick it to some glass and in some places you see bubbles, but it's much bigger area.
Solution:
Phone going to service.
Anyone had same problem with your phone ?
Image attached.
Click to expand...
Click to collapse
Same on my device, I will send to service.

Can anyone confirm a new digitizer fixes the problem? Seems like it would, just don't want to tear my phone apart and wait 2 weeks for one to find out it's something else.

Daisjun said:
Can anyone confirm a new digitizer fixes the problem? Seems like it would, just don't want to tear my phone apart and wait 2 weeks for one to find out it's something else.
Click to expand...
Click to collapse
Some people did confirm. Try reading post from a link that cyron wrote on first reply to me.

I've had mine repaired twice in the last 3 months with this problem. Warranty covered the repairs. Apparently according to the UK support 'it's not a common fault'. Yeah!

touchscreen can be actuated
I am Brazilian, sorry for my bad English.
I saw the picture on screen seems to be driven directly, if your appliance has pelicula try to remove it. May be keeping the touchscreen.
It happened to me.
TD2 - WM6.5 - Manila2.5 - PTG
Julio Cesar Carneiro Alves
Contagem, MG
Brasil

juliocesar.ca said:
I am Brazilian, sorry for my bad English.
I saw the picture on screen seems to be driven directly, if your appliance has pelicula try to remove it. May be keeping the touchscreen.
It happened to me.
TD2 - WM6.5 - Manila2.5 - PTG
Julio Cesar Carneiro Alves
Contagem, MG
Brasil
Click to expand...
Click to collapse
Read my last post here.
http://forum.xda-developers.com/showthread.php?p=5923901#post5923901

Same problem