Database Users

How serious is your device freezing/hanging problem?

The title says it all. This is a survey to gauge the magnitude of the problem among the early adopters of Touch HD.
Please cast your vote only after you have AT LEAST 1 WEEK of experience using the device.
Thanks and cheers.

Mine hangs quite often, when typing SMS very fast. Also it hangs constantly, when browsing in landscape mode with opera. Very, very annoying.

paranoid2007 said:
Mine hangs quite often, when typing SMS very fast. Also it hangs constantly, when browsing in landscape mode with opera. Very, very annoying.
Click to expand...
Click to collapse
Tried hard reset? Tried reflashing the ROM? Tried getting a replacement?

Mine hangs often but I can live with it as it is my secondary device and I don't use it much.

Mine hangs occasionally but i found most of the times was "Active Sync" fault, simply close it and it stops hanging

So far, more than 50% of you are saying it never hang even once. This is amazing! I had never thought in my widest dream that it is so good.

I've mine since the 5th of November... so it's about 3 weeks today... and I’ve already forgotten where is the Soft Reset button...

I think that you should include in the poll, another option, something like the 2nd and 3rd options, but that it bothers us.
Since we paid a lot of money for HD and it does not work as it should, it is really annoying and it bothers us.

jolas said:
I think that you should include in the poll, another option, something like the 2nd and 3rd options, but that it bothers us.
Since we paid a lot of money for HD and it does not work as it should, it is really annoying and it bothers us.
Click to expand...
Click to collapse
Thanks for the suggestion. Unfortuntely, posters are not able to make this change. Can our moderator help?

Never
I clicked 'never hangs'.
Strictly not true. Have found that if CorePlayer is open, and i try to manually switch off, it won't. Subsequent attempts also fail (even after closing CP), and the only fix is to press the power button a few seconds and turn off. (i guess this is one 'below' a soft-reset but dunno).
Also strange is that if it auto-shuts down with CP open, generally it turns off, but when turned on CorePlayer has no video, and must be closed and opened to fix.
i guess the 2 issues are related to Coreplayer's incomplete Qtv driver - and will be soon fixed.
Else has never hung (2 weeks use) which is brilliant compared to my last PDA (ipaq) - tho' it was often the fingerprint reader that hung. btw i would pay more for the HD with biometric security. i think this is needed, given the amount/type of data most people have on their devices it should nearly be illegal to make 'em without .

I've select never, however I've had a couple of application issues... 1 with network settings and the other with a 3rd party application which both caused application crashes.
How are you defining a hang? WinMo crash screen (application dies) or device becomes unusable and requires a soft reset? My phone has never crashed that bad I've never had to reset it.

Philio25 said:
How are you defining a hang? WinMo crash screen (application dies) or device becomes unusable and requires a soft reset? My phone has never crashed that bad I've never had to reset it.
Click to expand...
Click to collapse
Freezes. Not responding to user action, or so slow and unuseable that it requires a soft reset.

So far, one out of four are reporting that freezing occurs frequently, but more than 90% of us are not bothered by this. Any more vote?

Interesting poll!
But i have to mention, i'm absolutly sure the freezing problem is on every HD. It's just a question of the installed software, the running applications and their kind of use.
If i play the whole day SPB sudoku i have not to report any freezings and i'm lucky. But the HD turns me crazy while writing the whole day SMS with permanent freezes.
Just a joke!

surely all these freezing problems will be fixed once we get cooked roms?

MontAlbert said:
surely all these freezing problems will be fixed once we get cooked roms?
Click to expand...
Click to collapse
On my Athena, the freezing problem largely disappeared with ROM updates from HTC, but the cooked ROM were far more stable.
So, I believe the same will happen here.

I've had mine for a week now and get regular freezes - mostly when using opera and particularly with opera in landscape mode. Also get freezes when typeing emails although these usually sort themselves out if I'm prepared to wait a while. Every now and again it seems like the wireless connection stops working (i.e. the progress bar for loading a page freezes and won't load any further although all the other apps seem to be ok) - soft reset seems to solve each time.
The most annoying problem for me though at the moment is that I have to close all applications before connecting to my laptop via usb or the running apps just crash as soon as it connects - again probably an activesync issue I guess.
I have never used a cooked rom before but you guys seem to swear by them so hopefully one will come out which sorts these issues - or maybe HTC will post an update.

dcoales said:
I've had mine for a week now and get regular freezes - mostly when using opera and particularly with opera in landscape mode. Also get freezes when typeing emails although these usually sort themselves out if I'm prepared to wait a while. Every now and again it seems like the wireless connection stops working (i.e. the progress bar for loading a page freezes and won't load any further although all the other apps seem to be ok) - soft reset seems to solve each time.
The most annoying problem for me though at the moment is that I have to close all applications before connecting to my laptop via usb or the running apps just crash as soon as it connects - again probably an activesync issue I guess.
I have never used a cooked rom before but you guys seem to swear by them so hopefully one will come out which sorts these issues - or maybe HTC will post an update.
Click to expand...
Click to collapse
Have you tried Netfront browser to see if that works better?

potential Freezing solution-worked for me
Don't laugh......this has worked for me. Go into Settings-systems-screen-clear type-uncheck enable clear type
I also have no aftermarket keyboard loaded-just using what came with device....no more freezing during SMS.
I cant get the auto name feature to dump into the SMS or email field when I type the name though
JM

staged2 said:
Don't laugh......this has worked for me. Go into Settings-systems-screen-clear type-uncheck enable clear type
I also have no aftermarket keyboard loaded-just using what came with device....no more freezing during SMS.
I cant get the auto name feature to dump into the SMS or email field when I type the name though
JM
Click to expand...
Click to collapse
For those of you who became so frustrated with the freeze and voted the last option, could you all try out this solution and see if it work?

HD2 w/ updated version of ROM freezing

I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.

kaykay050 said:
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
Click to expand...
Click to collapse
have you tried a hard reset?

kaykay050 said:
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
Click to expand...
Click to collapse
I had this problem with my HD2 also even when I had did plenty of hard resets and installed custom ROMS problem was the processor was bad so I got a replacement for my defective HD2 now the one i have now runs perfect does not freeze at all and the battery life is perfect im now running MAY 31 Energy ROM

I just did a hard reset. I am going to avoid installing any news apps for a few days to see how the phone does. I' ll post a reply in a few days to give an update. Thanks for the help.

same here.
I have been having this same problem since i have upgraded to the latest version from tmobile website. What is worse it that, i am also having problems with playing videos on youtube. The video would start to play and after few seconds it will freeze and makes a very loud and annoying sound, then shuts itself off and restart, sometimes freezing while restarting, so i had to take out the battery. Sometimes it would freeze right after it restarted. It's becoming so frustrating dealing with these everyday. 40 percent of my time using the phone is spent on restarting, taking the battery off and waiting.
someone please help. thanks!

Have you done a hard reset since installing the new ROM. It's recommended by the super intelligent people on this site. I am not there yet, but I did a few hard resets on my phone after upgrading to the new ROM and it works great.

i would either
1 go back to rom 2.10
or, more likely since its so new
2 go get a new one, see if its the same.

I received a text message from t-mobile indicating that a new update rom was available for install. After updating I noticed that the mobile phone would freeze for a split second and then instantly restart. After having the unit freeze several times throughout the day, I performed a hard restart and did not install any cabs. I noticed that it would freeze when I would go online.
Just yesterday I downgraded back to the original rom and no more problems.

After the hard reset last night, my phone froze several times in the next couple of hours. It even turned off, then back on three times when I wasn't even using it and the battery was full. I have only had the phone for five days, so decided that is wasn't worth the headache and I called T-Mobile to exchange it for a new one. Hopefully, I have better luck with the new one.

Well, I received the new one yesterday and it's doing the same thing. Not sure what to do at this point. I'm irritated that HTC and T-Mobile released this phone when it obviously wasn't ready.

HD2 Freezing issue: Try this
For everyone who's having tons of freezing issues with their HD2. I found something interesting. I got my HD 2 a couple of months ago in June. It ran for almost a month, no freezing but sadly I had to return that one because the output resolution was bad. Some kind of defect. The second one I got for a replacement didn't have much freezing issues but I did encounter a couple and then I installed BeeJive. That program freezes my HD2 sometimes. Then I discovered that my WI-FI wasn't working, no idea what happened. I tried everything thing I could but it would not work. So I did a hard reset.
After the hard reset, the HD2 freezes all the time and was soooo slooooooow. It was so bad that I could not work on it. Having experienced the HD2 before all the freezing issues, I know that it had to be something else causing the freezing. So I hard reset again and reinstalled my applications again and tested each to make sure it was working and not causing the frequent freezing and most importantly, the slooooowness.
So far so good. I still installed BeeJive because it's the best IM software I found out there that uses your data plan for IM. It still causes freezing but I know what functions will cause it so I try to avoid it. I also keep my list of installed applications down to reduce the chance that it's one of my infrequently used apps that's causing the freezing.
So if you're daring, hard reset your HD2, then install your most used applications first, test it, then installed the next frequently used application next, and so on and so on.
One more thing, I've discovered that the auto update for stocks, weather, and frequently direct pushed emails, as well as gmail/yahoo accounts will cause the HD2 to be slow. I still set my gmail to update every 10 minutes because it's my main account, but yahoo gets updated once an hour and outlook gets manually updated during work hours, since I'm at work, and gets direct push for the hours I'm awake at home. No need to push email when I'm asleep.

Another possibility for resolution - microSD card
I purchased a new microSD because I noticed that the one that came with the HD2 is a Class 2 device. I could not take videos for more than a minute and then it gets real choppy.
I bought a new Class 6 card. After getting the card, I tested it against the Class 2 card. Huge difference. It seems that SD card speed and HD2 performance are directly related. I tested the cards with the following applications: Opera Mini, Opera Mobile, BeeJive, Camera, Video Camera, and Email. On both cards, on certain programs, the card access goes down to below 1mbs. However, for the Class 6 card, it ramps up quickly. The class 2 card, being already slow, lingers. This in itself causes a huge lag and freezing. I discovered that on certain applications that froze before, it now doesn't freeze but it does take an extra 'second' to recover.
My biggest relief has been that BeeJive no longer freezes where it froze before on certain functions. I've been running for over a week now without any freezes. I'm not saying you should replace your SD card, yet. However, you can test it to see if the lag is causing the freezing.
A new 16gb card costs $75. Make sure you test it, if you decide to get one. I got 7mbs max access with mine and consistently got 6mbs, which is what it's suppose to be.

My Froyo Nightmare

Some background...
I am using a stock unlocked Samsung Galaxy S purchased in the UK in June this year. The phone died about a month ago (just stopped completely dead in the middle of charging) and was returned to Samsung for repair. They returned it with the newer Update 1 (2.1/Eclair) firmware which was noticeably faster and smoother than my previous firmware.
Installing Froyo has been an absolute nightmare. It took several attempts with two different Windows XP machines just to get the Kies (total crapfest) software working. The first PC was nearly killed by all of the rubbish that Kies installs on the PC. Connecting the phone to the PC just caused total lockups and eventually caused some kind of CMOS data corruption which resulted in a non functioning PC (this required several hours to put right).
Finally got Kies running on my second XP laptop after a lot of phone connection issues surrounding the lack of correct Samsung Phone drivers (which I had to hunt down on the web).
Froyo itself seemed to work great initially. However, I was annoyed to see that the Phone Pad style keyboard's predictive T9 feature is almost completely disabled within the browser. I had to replace the keyboard with Touchpal. The flash in web pages works brilliantly for video and I wouldnt like to return to a phone without this feature. In terms of general speed and improvements in performance I cant say I can notice any difference - my previous Update 1 was just as quick & responsive as far as I can tell. Some of the small detail changes are nice, like folders support for bookmarks in the browser and page previews for each browser window. The new copy/paste controls are really neat, very iphone like though a little more clunky.
However the phone has now started rebooting itself randomly - does not appear to be any kind of pattern to the behaviour. I have tried everything to fix this but so far nothing has worked and the phone continues to reboot randomly. Problem is intermittent, so sometimes it will go 30 minutes before rebooting whilst other times it will reboot several times within minutes of switching on. Have removed SD card, formatted internal SD, factory reset (3 or 4 times) and have been running the phone in untouched stock configuration i.e. no apps, no google accounts, standard lock screens/wallpaper, no wifi settings etc. but none of this has resolved the issue. Phone is also switching itself on (after being switched off and left in drawer) and going into a repeating cycle of rebooting - its like the phone has been possessed!
I've given up now and will be returning the device for its second repair.

Tried a factory reset? Always worth a go. Is the device getting abnormally hot?

Yes, I have factory reset the device several times. The device is running in its original configuration like it would when switched on for the very first time after purchase. I have also subjectively checked device temperatures at time of reboots - most of the time the device is stone cold as it is normally not doing anything except sitting in standby.

Sound more a hardware problem from what you mentioned. If this is a sw bug, then sammy will be in huge trouble!
Sent from my GT-I9000 using XDA App

Random issues on separate days (SM-935FD)

Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!

Does anyone have any feedback on this? Thanks!

I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.

Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?

I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....

eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge

Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.

Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...

I would return it immediately while it is within your return period.

eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/

Double post

hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!

i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it

Lockups and lag?

Over the past couple of months my 6t has gotten progressively laggy and periodically locks up for a period of a few seconds. The main offenders look to be Chrome and Microsoft Outlook. Chrome will occasionally just hang up and stop responding to touch, keyboard typing, etc. Sometimes is resumes responding in a few seconds, but at other times I have to kill all apps to get things going again. Microsoft Outlook, which I must unfortunately use for work, will not load and display individual messages 80% of the time. The title loads but the body does nothing. Sometimes if I let it sit there for 10-15s the message will load, but most of the TIME I need to go back one screen and reload 3-4 times.
I have not installed anything new on the phone other than OP updates. Was wondering if there is a new setting or functionality that may be causing this. Not looking to wipe the phone and start all over for this. Ifnai am going to spend a few hours reinstalling everything I might as well buy a new phone.

GroovyGeek said:
Over the past couple of months my 6t has gotten progressively laggy and periodically locks up for a period of a few seconds. The main offenders look to be Chrome and Microsoft Outlook. Chrome will occasionally just hang up and stop responding to touch, keyboard typing, etc. Sometimes is resumes responding in a few seconds, but at other times I have to kill all apps to get things going again. Microsoft Outlook, which I must unfortunately use for work, will not load and display individual messages 80% of the time. The title loads but the body does nothing. Sometimes if I let it sit there for 10-15s the message will load, but most of the TIME I need to go back one screen and reload 3-4 times.
I have not installed anything new on the phone other than OP updates. Was wondering if there is a new setting or functionality that may be causing this. Not looking to wipe the phone and start all over for this. Ifnai am going to spend a few hours reinstalling everything I might as well buy a new phone.
Click to expand...
Click to collapse
Sounds like a kernel issue. Oneplus 6t stock kernel sucks which is why most of us with this phone root and, find another kernel. I have not had any issues since being rooted and, using the omega kernel along with nolimits xXx.