Phone Identity/Phone Number - myTouch 4G Q&A, Help & Troubleshooting

I just got MT4G and when I go into about phone> phone identity> phone number it says unknown. Was wondering if there is way to fix this or is this a non issue?

jhnnyblze2000 said:
I just got MT4G and when I go into about phone> phone identity> phone number it says unknown. Was wondering if there is way to fix this or is this a non issue?
Click to expand...
Click to collapse
It will show up, give it a lil time.

Ok ill give it a little bit of time. Thanks.

if you call tmobile they can push the info to the phone. had to do it for a friends vibrant.

Mine just showed up after a while. I did transfer a # over, don't know if that's a factor

Same thing happened to mine, I wanted to use Tikl touch to talk and I couldn't cause the phone number was blank. I called T-Mobile and they supposedly pushed the info but it didn't work. I didn't bother calling back since it wasn't that big of a deal but it eventually came through several days later.

Didn't I just move something like this? Please post questions in Q&A section.

Related

HD2 StolenToday-No help

So, unfortunately on my way to work this morning at 5:30 am, while on the train my phone was grabbed out of my hand by a teenage boy and then her ran off the train ):
All i was doing was silencing the alarm, he timed it perfectly. SMDH
Well, i spent all AM calling toll free # to toll free #. T-Mobile/Microsoft/HTC.
What i do not understand is how NONE OF THEM were able to track the phone for numerous reasons (allegedly)
Esp. since i was unable to do it via. the Microsoft my phone website.
Also, what is the point of having to report it stolen and file a police report for the claim when I still have to pay the same thing I would if i was neglectful and lost/broke it....?
Oh sry one more question, why isnt the memory card covered if it came inside the phone?
That sucks! It sounds like the kid knew to pull the battery as soon as he got out of sight.
If he's smart, he'll probably leave the battery out for a few days, or only boot up the phone once in the early morning.
Without the battery to power the GPS, the different recovery methods won't work.
If the kid also flashes a new ROM right away, then myPhone will never find it. Not sure about HTC's method, which may include using the unique ID.
There's a cab floating around here somewhere which will email you if someone switches SIM cards on your phone, or if you send your number a special text. This only works if they don't flash a new ROM first though. And it's a little late for you
iSEX said:
Oh sry one more question, why isnt the memory card covered if it came inside the phone?
Click to expand...
Click to collapse
Memory cards are an accessory and those are never covered
On the flip side of that, when your new phone arrives, it could very well have a new card in it anyway. Especially if they are loading them at the factory before packaging.
its no good to you now, but remotetracker can survive a hard reset if the sd card doesn't change, or be cooked in with your settings permanently, and it can cope with sim card being changed.
it also allows you to lock up the phone, wipe the card, show message on screen, get call and txt details, get location on cells when gps can't, recover any files you like, via email or even ftp. loads more, amazing piece of free software.
I wish i would have knew all of that ):
I havent even had this phone for a full month yet.
he is very bold though. smh he didnt even turn it off. me and someone called and he answered and had a whole convo! grrr
it really sucks that t-mobile cant blacklist the IMEIs like t.mobile does.
OH, AND ITS CURRENTLY BACKORDERED!!! Ugh when will it be over
Snarksneeze said:
That sucks! It sounds like the kid knew to pull the battery as soon as he got out of sight.
If he's smart, he'll probably leave the battery out for a few days, or only boot up the phone once in the early morning.
Without the battery to power the GPS, the different recovery methods won't work.
If the kid also flashes a new ROM right away, then myPhone will never find it. Not sure about HTC's method, which may include using the unique ID.
There's a cab floating around here somewhere which will email you if someone switches SIM cards on your phone, or if you send your number a special text. This only works if they don't flash a new ROM first though. And it's a little late for you
Click to expand...
Click to collapse
SMH. What upset me was that they didnt even attempt to track it. Esp. microsoft. i told them when online it wasnt letting me do so and they said its only an online feature and they cant help. like wth is CC for?
They treated it like it was lost although i had a police report.
taking the easy option. no one cares about anything today. lazy [email protected]$
iSEX said:
I wish i would have knew all of that ):
I havent even had this phone for a full month yet.
he is very bold though. smh he didnt even turn it off. me and someone called and he answered and had a whole convo! grrr
it really sucks that t-mobile cant blacklist the IMEIs like t.mobile does.
OH, AND ITS CURRENTLY BACKORDERED!!! Ugh when will it be over
Click to expand...
Click to collapse
Can't believe he answered the phone!
Keep trying with myPhone and the second you get his position, send it to the cops!
UPDATE**
To make things worst, I woke up this morning only to check MMP, and I can see the contacts/pictures & texts that the person who has my phone are sending/saving!!! And yet Tmobile are still saying they cant track the phone number....B.U.L.L.S.H.*.T.
DOES ANYONE KNOW HOW LONG IT MIGHT BE ON BACKORDER??? ):
iSEX said:
UPDATE**
To make things worst, I woke up this morning only to check MMP, and I can see the contacts/pictures & texts that the person who has my phone are sending/saving!!! And yet Tmobile are still saying they cant track the phone number....B.U.L.L.S.H.*.T.
DOES ANYONE KNOW HOW LONG IT MIGHT BE ON BACKORDER??? ):
Click to expand...
Click to collapse
If he is saving the pics the nit should be updating his postion, so it will tell you where he is.
hope ya harvesting numbers, i'd be harassing all his friends, and posting their number and his pics and such
zelendel said:
If he is saving the pics the nit should be updating his postion, so it will tell you where he is.
Click to expand...
Click to collapse
View your phone's last known location BETA
See your phone's location the last time it contacted My Phone.
We don't have a location. Find out why
It still keeps saying this. It wont tell me where she is located ):
It seems like a lost cause.
Im wondering why i can see this though, is it due to my email still being attached to the phone?
samsamuel said:
hope ya harvesting numbers, i'd be harassing all his friends, and posting their number and his pics and such
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Click to collapse
Ugh. I wish I was able to see the persons number who actually has the phone. smh i'm shocked it isnt letting me.
iSEX said:
Ugh. I wish I was able to see the persons number who actually has the phone. smh i'm shocked it isnt letting me.
Click to expand...
Click to collapse
well he's still using your number right...? you said you were able to call and talk to him, so the phone won't know what his number is. However, I'd put money down on the fact that the very first number he called when he got the phone, was his own, so he could get your number off his phone's incoming call. Call the very first number that appears in your t-mobile call logs as happening after he stole it, and I'll bet the same guy (him) answers as when you called your number.
Either way, I would follow samsamuel's suggestion and start putting pressure on every single person in his contact list, or even put a post up on craigslist addressed "to everybody on this a$$hole's contact list, he stole my phone"...and post every single name in there, and whatever choice commentary you feel would help flush him out
Shoot, start posting every single one of his text messages online....especially the most private or embarassing ones for he and his friends. Watch his messaging activity too and I'm sure you'll spot and e-mail address or facebook/myspace account name, something you can use to smack him in the face with info....you may not know who he is, but you certainly have access to enough info about him to make him regret it.
I'm guessing at this point he still has no idea that you can see all that about him, so use your advantage here wisely....
sirphunkee said:
well he's still using your number right...? you said you were able to call and talk to him, so the phone won't know what his number is. However, I'd put money down on the fact that the very first number he called when he got the phone, was his own, so he could get your number off his phone's incoming call. Call the very first number that appears in your t-mobile call logs as happening after he stole it, and I'll bet the same guy (him) answers as when you called your number.
Either way, I would follow samsamuel's suggestion and start putting pressure on every single person in his contact list, or even put a post up on craigslist addressed "to everybody on this a$$hole's contact list, he stole my phone"...and post every single name in there, and whatever choice commentary you feel would help flush him out
Shoot, start posting every single one of his text messages online....especially the most private or embarassing ones for he and his friends. Watch his messaging activity too and I'm sure you'll spot and e-mail address or facebook/myspace account name, something you can use to smack him in the face with info....you may not know who he is, but you certainly have access to enough info about him to make him regret it.
I'm guessing at this point he still has no idea that you can see all that about him, so use your advantage here wisely....
Click to expand...
Click to collapse
That was yesterday. Afterward i suspended my acct and he must have sold it to or gave it to a female b/c she is in the pictures and by the text language I can tell its a girl...
So as of ystrday after I cut the service off, the sim card has been changed to hers but TMO wont help smh.
But you gave me a great idea. i know 9/10 i wont receive my phone back but i can make the person with it extremely annoyed *runs to craigslist* LOL
TMOBILE should really think about using some of the features Sprint/Nextel and others use....
iSEX said:
That was yesterday. Afterward i suspended my acct and he must have sold it to or gave it to a female b/c she is in the pictures and by the text language I can tell its a girl...
So as of ystrday after I cut the service off, the sim card has been changed to hers but TMO wont help smh.
But you gave me a great idea. i know 9/10 i wont receive my phone back but i can make the person with it extremely annoyed *runs to craigslist* LOL
TMOBILE should really think about using some of the features Sprint/Nextel and others use....
Click to expand...
Click to collapse
Ahhh gotcha. Ok well yeah then I think the best you can do is just be very crafty with how you use what you can see. I still feel confident that they have no idea that myphone is doing it's thing, so just don't tip that hand too soon I know I'd have a bit of perverse fun coming up with ways to take advantage of all that!
It's interesting that myphone still updates to your same account even with a new sim/number....I guess it makes sense, since you log into an msn account to use it, and it probably only cares what data there is to back up, not what phone number or carrier account it's tied to.
Even though the myphone site won't tell you where it is, do any of the other "now what?" (premium) services show as possible? It says you can wipe the phone remotely if they work, but you may lose the insight myphone is giving you for now. But, it may become the final option at some point
EDIT: I guarantee you that T-mobile has the ability to do more to locate the phone....but without a supoena in your hand, you may never benefit from that
if u use mircosoft myphone u can lock ur phone and locate it
wingtytn said:
if u use mircosoft myphone u can lock ur phone and locate it
Click to expand...
Click to collapse
Unfortunately thats wasnt working. its said it couldnt locate.
QUESTION:
I was just in my Gmail and noticed they deleted a few non-important emails i received ystrday. i jusat changed my password on all of my accts. thats means the phone will pront the password to be updated on there and if she doesnt know it she wont be able to access it right???????

[Q] Need some help with my vogue

ok guys i bought a sprint touch (vogue) phone about a 3 months ago when i started having problems with my older phone. well i finally decided to activate this new vogue phone and i cannot get good reception. Now compared to my old sonyo this phone stays searching for service almost all day. While the old sonyo would have three bars of signal. i started doing some searching online and found out that these phones were bad for signal reception. After all that searching i want to unlock my phone and install the newest rom, radio rom, and see if it will help my phone. i tried to return to the store but they will only give me 25 dollars for the phone and that made me very mad. At the moment it does not work and i have really nothing to loose if the phone becomes a brick.
i have downloaded the NuVogue and NSFan roms plus a lot of cabs. What i do understand completely is do i need to install a radio rom or is there one already in the Roms. if there is no radio rom in these roms then which one is recommended?
thanks
If you bought a sprint phone then it probably has a sprint stock radio. Does it show the sprint logo at boot?
Sent from my Full Android on Vogue using XDA App
yes it does have sprint logo at start.
sprintvogue said:
yes it does have sprint logo at start.
Click to expand...
Click to collapse
You can try reflashing a radio or rom with a radio, but I doubt it will help much... have you EVER been able to call with that phone? How did you provision it? If it's a new vogue from sprint(?) why won't they give you a full refund or a warranty replacement?
i cannot return it because i did not buy it from sprint store. i bought it from my friend but he did not tell me he was having problems with the phone. what should i do.
i do not know what else to do?
i really like the phone but i cannot get any reception, that is my problem. i do not use it for text, music, or online. i just need it for business.
any suggestions would be great.
thanks
Have you tried *228?(or whatever the Sprint equivalent is)
sprintvogue said:
ok guys i bought a sprint touch (vogue) phone about a 3 months ago when i started having problems with my older phone. well i finally decided to activate this new vogue phone and i cannot get good reception. Now compared to my old sonyo this phone stays searching for service almost all day. While the old sonyo would have three bars of signal. i started doing some searching online and found out that these phones were bad for signal reception. After all that searching i want to unlock my phone and install the newest rom, radio rom, and see if it will help my phone. i tried to return to the store but they will only give me 25 dollars for the phone and that made me very mad. At the moment it does not work and i have really nothing to loose if the phone becomes a brick.
i have downloaded the NuVogue and NSFan roms plus a lot of cabs. What i do understand completely is do i need to install a radio rom or is there one already in the Roms. if there is no radio rom in these roms then which one is recommended?
thanks
Click to expand...
Click to collapse
So, the device stays looking for signal? Does it ever get at least 1 bar of signal? I have an idea, which may sound a bit far fetched, but it may be the case. At one point in time, I remember trying to replace the E$N of my device with an MEID (turned into pseudo E$N). Needless to say, this cannot be done, and my device stayed looking for service forever. I have a feeling that maybe the E$N was changed and it was either input wrong, or simply someone tried to play stupid and replaced it with a pE$N.
Check for the E$N behind the battery and compare it to the one in the system (you can check this by going into PST, you don't even need the MSL as you are not editing the programing parameters of the device).
ok i took a look at the ESN numbers in back of the phone and i got this:
************
then i went to settings and looked in device information i get this:
*************
Does this mean anything?
sprintvogue said:
ok i took a look at the ESN numbers in back of the phone and i got this:
************
then i went to settings and looked in device information i get this:
********
Does this mean anything?
Click to expand...
Click to collapse
Unless you mistyped the 36A152D number, it looks like it is not complete.
Decimal conversion from the one you gave me (without the dash, of course) should give you a Hex number that is totally different.
My guess is that your friend tried to change the E$N of the device and did it wrong/used an invalid serial. If you put an invalid E$N, the phone will stay searching for networks forever, which is what is happening with your device. You have to change the ESN back to the original (the one behind the battery), but if it was changed, I have a feeling it is probably black-listed by Sprint. I would call Sprint and ask if the device with the number you gave me can be activated on their network.
BTW, I edited the numbers you gave me to protect your device's serial.
ok i took a look again at the numbers and i did miss type. there is suppose to be an 8 between the 5 and 2.
ok so then i need to go back to sprint? What should i tell them? Do i tell them to put me back to the other EsN like the one on my phone?
sprintvogue said:
ok i took a look again at the numbers and i did miss type. there is suppose to be an 8 between the 5 and 2.
ok so then i need to go back to sprint? What should i tell them? Do i tell them to put me back to the other EsN like the one on my phone?
Click to expand...
Click to collapse
Don't even talk to them about changing ESN. Remember that this is an illegal practice in most countries around the world (IMEI, MEID, and ESN for those who use other serial numbers). I have a feeling that you are better off trying to reactivate your older phone and try to get the guy who sold it to give you your money back.
i think you are right.
i will do that first.
thanks guys.

[Q] Lost & Found t-mobile Hero in London

Hi all
It just happened that I find a t-mobile Hero on a bus 52 to Victoria Station (I got off at the Royal Albert Hall and I notice it just before I got off)
I'm thinking about call one of the contacts on the address book but the screen is locked.
I haven't got any calls from it, so I can tell anybody that that phone is lost.
I'm reluctant to go into a T-mobile store because maybe they just get the device and keep it for them without even notifying the owner.
What would be your best advice in order to give it back to its right owner before s/he block the mobile's IMEI?
Regards!
Better to call the carrier, they have all his/her info
Great that you are so honest +1
Sent from my HTC Hero using XDA App
melvie said:
Better to call the carrier, they have all his/her info
Great that you are so honest +1
Sent from my HTC Hero using XDA App
Click to expand...
Click to collapse
He does have a saint in his name.. I would call one of the contacts if you can get into the phone, ask them whos phone this is... ( or you could root it for him and return it, he would probably be happier)
nijnvy said:
He does have a saint in his name.. I would call one of the contacts if you can get into the phone, ask them whos phone this is... ( or you could root it for him and return it, he would probably be happier)
Click to expand...
Click to collapse
Lmao. Yeah, send it back with flash working and oc'd to 800+, so it keeps their hands warm on cold November nights like now.
They usually block them straight away. Ring 'mum' or 'dad'. They're probably on shopping holiday from Croatia.
And it was all yellow...
Brings you back to that song ...
All I want for christ-mas is root (Oh dear)
It may be possible you could adb in and pull the contacts database and get home?
Not sure - i have never tried. But I really do respect your honesty on this!
/me tips hat!
spikey68 said:
Lmao. Yeah, send it back with flash working and oc'd to 800+, so it keeps their hands warm on cold November nights like now.
They usually block them straight away. Ring 'mum' or 'dad'. They're probably on shopping holiday from Croatia.
And it was all yellow...
Click to expand...
Click to collapse
how did you get to Croatia?
zolmajstor said:
how did you get to Croatia?
Click to expand...
Click to collapse
It was a pleasant evening, I walked.
Hush...
This is the big failing of the pattern lock screen system... It stops malicious use, but also stops legitimate things like this.
I've always been in favour of setting a custom message on the lockscreen using CMParts, but this isn't a custom ROM (I presume).
What's worth a look is to try "adb devices" with the device connected. See if you can get it to show. This will only happen if the user has enabled USB debugging, which would suggest it could be rooted.
If it's rooted, it would be possible to retrieve enough info to contact the user. If it's not rooted, it's not going to let you get at anything...
I'm aware that any info here would help someone who had stolen a phone, so I'm not going to give away any of the tricks to get into the device by bypassing that screen.
Still, it's good to see some honest people about here... One suggestion. Remove the SIM, and put it into another device (non smartphone). See if there are any contacts on the SIM (presuming it's not PIN protected. If it is, you're stuffed from this respect, as some people might have used an older contract sim in the Hero as an upgrade phone, perhaps with a few phonebook entries you could try out?
Failing that, I'm not sure how else you could really do this You could go into the network's store, and give them the SIM, and ask them if they could get the owner to contact you, if you gave them an email address. They would probably be able to do that, as there would be no data protection issue.
HTH
P
captainstu72 said:
It may be possible you could adb in and pull the contacts database and get home?
Not sure - i have never tried. But I really do respect your honesty on this!
/me tips hat!
Click to expand...
Click to collapse
That will only work if rooted, since you can't access /data without root on the Hero.
If you could root the device, you could sort it easily. The trouble is that it's a bit iffy... If the OP PMs me, I will give him a few suggestions in private, as he's got a long history on XDA. I reckon I can get the contact info out the phone (just had an idea )
Hmmm... Necro fail Doh!
Take the sim card out and put it into another tmobile phone, as the contacts may be stored on there, i know i do to save the hastle when getting a new phone, or use a micro sd card reader check whats on the memory card there may be some contact info.
I am glad to know that there are honest people like you in this world..

[Q] Screen and HDMI problems. Defective phone?

I did some searching around to find some answers related to these problems, but was unable to find anything so my apologies if this has been answered before.
Anyway, I've had my atrix for about 2.5 weeks now (through Bell) and twice now the screen has shut off, and I am unable to turn it back on. Swiping the fingerprint sensor or pressing the button on the top does absolutely nothing. Both times I've had to pull the back off and take the battery out to restart it, and then the phone works just fine.
My other problem is that when I connect my hdmi to my tv, the motorola logo shows up briefly (on the tv) for 2-3 seconds, then it disappears. The controls to navigate through my videos are there on my phone, but nothing displays on the tv. It worked before on my friend's tv the first day I got the phone, but apparently something is wrong.
Basically what I'm wondering is: is my phone defective? Am I able to fix these problems myself? Will an update to 2.3 (apparently coming out in July) fix these problems? Or should I just go back to the bell store and get a new phone. I'm wanting to try out rooting the phone to get rid of motoblur (which apparently increases speed and battery life) but if I'm going to have to return the phone anyway then I'll wait a few days.
Just to clarify, I have a motorola atrix from Bell. I guess there are a few differences between it and the one you get from AT&T.
Thanks!
stuntman_dan said:
I did some searching around to find some answers related to these problems, but was unable to find anything so my apologies if this has been answered before.
Anyway, I've had my atrix for about 2.5 weeks now (through Bell) and twice now the screen has shut off, and I am unable to turn it back on. Swiping the fingerprint sensor or pressing the button on the top does absolutely nothing. Both times I've had to pull the back off and take the battery out to restart it, and then the phone works just fine.
My other problem is that when I connect my hdmi to my tv, the motorola logo shows up briefly (on the tv) for 2-3 seconds, then it disappears. The controls to navigate through my videos are there on my phone, but nothing displays on the tv. It worked before on my friend's tv the first day I got the phone, but apparently something is wrong.
Basically what I'm wondering is: is my phone defective? Am I able to fix these problems myself? Will an update to 2.3 (apparently coming out in July) fix these problems? Or should I just go back to the bell store and get a new phone. I'm wanting to try out rooting the phone to get rid of motoblur (which apparently increases speed and battery life) but if I'm going to have to return the phone anyway then I'll wait a few days.
Just to clarify, I have a motorola atrix from Bell. I guess there are a few differences between it and the one you get from AT&T.
Thanks!
Click to expand...
Click to collapse
It sounds defected, since you cannot turn the screen back on. I've never experienced that. I'd say just swap it for another if you can.
Yeah I've heard of a few glitchy/buggy things happening but this sounded to me like a defect for sure.
I'll head down to Bell on monday and get it taken care of.
As just another question on the side, I've been reading about hacking/modding/whatever you want to call it for the atrix and it sounds like fun! Are we able to unlock our bootloaders on Bell or is that just AT&T?
stuntman_dan said:
Yeah I've heard of a few glitchy/buggy things happening but this sounded to me like a defect for sure.
I'll head down to Bell on monday and get it taken care of.
As just another question on the side, I've been reading about hacking/modding/whatever you want to call it for the atrix and it sounds like fun! Are we able to unlock our bootloaders on Bell or is that just AT&T?
Click to expand...
Click to collapse
I think it's for AT&T only, sorry. There is a progressive thread on unlocking it, though.
You can view it right here: http://forum.xda-developers.com/showthread.php?t=1138230
Alright well good to hear people are workin on it!
Thanks for the prompt reply

Deactivated phone still showing my number

Bought a G Nex, had the VZW rep activate the new phone.
Just put the fascinate back to stock, going to fed ex to a buddy in NY so he can upgrade his Droid1.
Doing a run-down to make sure everything was cleared, I noticed in the about phone menu it is still listing my number on the fascinate.
How to I completely deactivate it?
Is this normal?
I don't want some clown from Fed Ex to end up with a fully functioning phone under my account.
Help appreciated!
Really?
No one has any ideas?
Once you reactivate the phone your phone number and info will be replaced.

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