Warranty claim? - myTouch 4G Q&A, Help & Troubleshooting

before i send my phone in for warrenty claim to HTC do i need to unroot the phone...S =on. I am going to do factory reset anyway.
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topgun303 said:
before i send my phone in for warrenty claim to HTC do i need to unroot the phone...S =on. I am going to do factory reset anyway.
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They wont check for that stuff. Sent in 2 rooted G1's and they ddint say anything about it.
But you can never be too careful.

Related

Has anyone figured out the 2.2.1 update issue?

Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
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hammer4203 said:
Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
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I just got a new replacement phone today from UPS. Got it this morning and still waiting for the update.
My first one update within hours of me turning it on.
I'll let ya know if I don't have it by tomorrow.
Amazing how quick my wife and I all if a sudden get the update when I tell them I am gonna return the phones and cancel the agreement! But I know why the update didn't come when it was suppose to. The imei was not correct in the system. The last rep got tech on the phone and said check the imei and sure enough it was not changed.
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hammer4203 said:
Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
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Just in case it was overlooked, have you tried the checkin?
open the phone app and type:
*#*#2432546#*#*

I need to unroot shift

How do you unroot this bad boy I'm still on stock I just want to know how to turn S-ON.
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Check this link newkidd hooked it up mad props to him I keep that file on my SD card
http://forum.xda-developers.com/showthread.php?t=971550
I downloaded a zip file that runs from bootloader to unroot and s on ill go look for it if nothing I'm sure I can email it or whatever I'm limited to search speed cause I'm on on my phone my computer is on number 25 of 102 updates
popasmurfn23 said:
How do you unroot this bad boy I'm still on stock I just want to know how to turn S-ON.
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Cool thanks
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You should be able to click on links while in tapatalk but i guess not
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A minute ago I just copy and pasted the link in my reply this time I hit the more button to add a link props to newkidd again for this
There we go
http://forum.xda-developers.com/showthread.php?t=971550
popasmurfn23 said:
You should be able to click on links while in tapatalk but i guess not
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Somebody should make a .zip that makes the phone show S-ON even while it's still rooted. That way if you go to a sprint dealer they can't verify that it is rooted if that is the way they check...
lol
just use the stock ruu and you should be good to go
Well I'm pretty sure if your on a custom rom u would have more work to do because of certain files but I think even if u covered ur tracks they prob have some soft when they hook up your they can trace everything you've done on it unless they had a reason to it would be invasion of privacy but anyways.
SHMaRiM said:
Somebody should make a .zip that makes the phone show S-ON even while it's still rooted. That way if you go to a sprint dealer they can't verify that it is rooted if that is the way they check...
lol
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All they would do is install a app that requires root access and poof your cover is blown son
SHMaRiM said:
Somebody should make a .zip that makes the phone show S-ON even while it's still rooted. That way if you go to a sprint dealer they can't verify that it is rooted if that is the way they check...
lol
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I learned something new today thanks buddy.
strapped365 said:
A minute ago I just copy and pasted the link in my reply this time I hit the more button to add a link props to newkidd again for this
There we go
http://forum.xda-developers.com/showthread.php?t=971550
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popasmurfn23 said:
All they would do is install a app that requires root access and poof your cover is blown son
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I honestly don't think that would try installing apps that require root access. I could see them booting the phone into bootloader though to check if it has either s-off or s-on...
But I agree that they may have software that they run the phone by. But again, software is unnecessary when they can just go to the bootloader.
Does sprint even check if its rooted??? Do they even know what it is???. I exchanged my evo shift and didn't even think about unrooting it and they still took it. Though I'm sure they didn't check
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I think the tecs got to look at sooner or later seeing how its being returned as a faulty device. Maybe someone that works for sprint can chime in and give us a run down for squirts and giggles.
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Be thankful...
Be thankful your rooted HTC EVO Shift 4G didn't make it into the Sprint retail store where I work because if your device had ended up in my hands, your account would be red flagged with the fact your HTC EVO Shift 4G had been rooted and all service and repair work would have to be conducted through HTC as our M&Ps pertaining to rooted smartphones regardless of what OS platform is installed states the warranty of such device would be rejected through the S&R channel and would need to have the customer referred to the smartphone's manufacturer for all service and repair. I have already sent an e mail to all the S&R technicians within my market on how to check Android OS devices for whether or not rooting had been performed. From my understanding, once the S-On is triggered to S-Of, S-On is not possible to be restored even if RUU is done.
Yeah that sucks? Lol
wireless.praying.mantis said:
Be thankful your rooted HTC EVO Shift 4G didn't make it into the Sprint retail store where I work because if your device had ended up in my hands, your account would be red flagged with the fact your HTC EVO Shift 4G had been rooted and all service and repair work would have to be conducted through HTC as our M&Ps pertaining to rooted smartphones regardless of what OS platform is installed states the warranty of such device would be rejected through the S&R channel and would need to have the customer referred to the smartphone's manufacturer for all service and repair. I have already sent an e mail to all the S&R technicians within my market on how to check Android OS devices for whether or not rooting had been performed. From my understanding, once the S-On is triggered to S-Of, S-On is not possible to be restored even if RUU is done.
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strapped365 said:
Yeah you can get s-on after you get s-off I have done it on my shift
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Shhh... !!! Don't let that guy above you hear that!
^ Shift Faced
wireless.praying.mantis said:
Be thankful your rooted HTC EVO Shift 4G didn't make it into the Sprint retail store where I work because if your device had ended up in my hands, your account would be red flagged with the fact your HTC EVO Shift 4G had been rooted and all service and repair work would have to be conducted through HTC as our M&Ps pertaining to rooted smartphones regardless of what OS platform is installed states the warranty of such device would be rejected through the S&R channel and would need to have the customer referred to the smartphone's manufacturer for all service and repair. I have already sent an e mail to all the S&R technicians within my market on how to check Android OS devices for whether or not rooting had been performed. From my understanding, once the S-On is triggered to S-Of, S-On is not possible to be restored even if RUU is done.
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Cool story bro. Way to be a ****.
EVO Shift and XDA app
Yeah he might call all the Sprint stores to tell on us lmao ill go edit my post lol
jesusice said:
Shhh... !!! Don't let that guy above you hear that!
^ Shift Faced
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Id tell your store just give me my ishhh back than. Haha.
wireless.praying.mantis said:
Be thankful your rooted HTC EVO Shift 4G didn't make it into the Sprint retail store where I work because if your device had ended up in my hands, your account would be red flagged with the fact your HTC EVO Shift 4G had been rooted and all service and repair work would have to be conducted through HTC as our M&Ps pertaining to rooted smartphones regardless of what OS platform is installed states the warranty of such device would be rejected through the S&R channel and would need to have the customer referred to the smartphone's manufacturer for all service and repair. I have already sent an e mail to all the S&R technicians within my market on how to check Android OS devices for whether or not rooting had been performed. From my understanding, once the S-On is triggered to S-Of, S-On is not possible to be restored even if RUU is done.
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And then i would red flag ur store in all the forums ja lol
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Should I unroot? Sending phone in

Quick question, my phone yesterday started to get ghost pixels richy in the middle of the screen, so I called tmobile to get a new phone but my question is should I unroot it or keep it the rooted?
I know the law was passed to were you can legally root your phone but I want sure if I returned my phone to tmobile and they saw s-off that they would charge me 400 bucks to pay for the phone cause it wasn't stock. Thanks for your help.
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Unroot just to be safe. It might cost you $400 for something that takes 10 mins max to do. I would if I was sending it in.
There's a law allowing rooting? Really?
Take the time and return it stock. I have sent some back rooted and custom rom but luck does run out.
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Its not illegal to root, however its also not illegal for them to void your warranty for it. And it shouldn't be 400 more like 200.
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Thanks everyone got your fast response.
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MT4G warranty

So I'm confused as to how the warranty works for the mytouch. I've read a few things about the t mobile warranty but looked in the handbook that came with the phone and it said that there was no such warranty. How long are the htc and tmobile warranties and which do you think is easier to claim? I read that the t mobile one allowed you to keep your phone which would be preferable. Btw I'm trying to replace my phone because there is dust under the screen. Thanks for any information.
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HTC charges freight one way and turns warenty work in a week or so. T-Mobile is an online claim Co. They charge 75 if you don't return the phone, least that's what they told me when I swapped out my wife's g1 for a g2 after she dropped it and broke the screen. There was also s 100 dollar deductible for the swap but it beats a new contract ...
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knothead said:
HTC charges freight one way and turns warenty work in a week or so. T-Mobile is an online claim Co. They charge 75 if you don't return the phone, least that's what they told me when I swapped out my wife's g1 for a g2 after she dropped it and broke the screen. There was also s 100 dollar deductible for the swap but it beats a new contract ...
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Do you know how long the warranty for t mobile is?
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Jacezo said:
Do you know how long the warranty for t mobile is?
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1 year.
Tapatalk

Bad eMMC HTC warranty?

So I had to send my phone in to HTC to get it repaired. Ended up being told it was an issue with the motherboard, so they had to replace that. In another thread I was told the motherboard would also replace my eMMC chip.
I don't have a warranty through T-Mobile, so I can't get that, and I was told HTC extends the warranty for another 90 days.
If I do end up getting the bad eMMC, will HTC replace the phone for free (if it fails)?
Thanks
They should, but be wary as they charge like a 30$ fee if they just receive it then send it back
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Nicgraner said:
They should, but be wary as they charge like a 30$ fee if they just receive it then send it back
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Yeah I know lol. I just wanted to know if the chip fails would they replace it for free
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