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hi,
I have problems with syncing my pop3/imap mail accounts. It does not automatically sync every hour. I have to do it manually. Sometimes, after 4 hours or so, it might or might not automatically sync.been struggling with it to be honest.
it syncs normally for a few hours then somehow it blocks out and only works by manual syncing .
What I tried:
- Deleteing the accounts and new setup
- fresh installation of ARHD 5.1.7 (with EXT4 script)
of course I haved checked the auto update box. I do not have any problems with manual syncing.
Do you have any ideas on how to get this over with ?
Thank you.
P.S , when i go to settings>accounts&sync>mail account , i have 3 email accounts setup and the sync time is always something like from when i last manually syncd it , unlike with weather and facebook , last sync time changes according to your preferences, but with mail its not.
I think the HTC mail app is FUBAR'd. My problem is with IMAP using their app. When I send something from the phone it's not saved to my 'sent items' folder, and when I delete a message, it comes right back at the next synch.
Not sure if it's an HTC problem or an Android problem, but if they expect to be taken seriously, it really needs to be fixed. I mean, really... email isn't exactly a new technology anymore where it should be confusing to anyone with HTC's or Google's experience and resources.
some peeps at android forums reported this too :
"Did a update to Gingerbread yesterday. I have a few imap accounts synced up with my phone which has been working perfectly.
Since the update, the phone won't check for emails after my off peak times even though its set to check every hour in off peak times. During peak, it does its job fine. Just not off peak.
Gmail is fine also."
as for the imap sent items , i didnt notice that yet (may be cos mainly i read mails lots and dont check what i send)
but for this syncing imap issue , its really serious and i never had it before with froyo.
would appreciate any help.
thx
confirmed issue , gingerbread htc mail off peak does NOT autoupdate
i can confirm this issue after gingerbread update.
i just realized after testing that my issues been related mainly due to not updating in off peak period ! even though its set up to hourly auto updates during the off peaks. really weird.
anyway to get through that ? its very important cos we r loosing a basic functionality of our phones
thx for any help , appreciated.
Hi,
I found I had the same problem with the HTC email app when I upgraded to a Gingerbread ROM (LeeDrOiD).
I was able to resolve the issue by deleting all five of my email accounts then manually adding each account again (three IMAP gmail, two POP hotmail).
Everything has worked since then (although I don't like how the unread count now relates to since you last used the app rather than actual amount of unread messages).
Hope this helps.
Oh, and I'm in the process of contacting HTC as I'm eager to find out exactly how the stock email app schedules its mail retrievals from the server.
I set mine for once a day but would like to know if that time can be set for 8am daily so that I get them in the morning before work.
I'll be sure to update you with any information I find.
cementboy said:
Oh, and I'm in the process of contacting HTC as I'm eager to find out exactly how the stock email app schedules its mail retrievals from the server.
I set mine for once a day but would like to know if that time can be set for 8am daily so that I get them in the morning before work.
I'll be sure to update you with any information I find.
Click to expand...
Click to collapse
cheers mate , would be great to hear HTC's feedback to u , keep us updated.
thx
jus to point out , i installed a froyo based rom , and everything was working , even the hotmail exchange sync (no deleted messege bug).
i started using k9 mail to avoid all those issues mentioned above , as i read that its the best 3rd party mail app.
but can someone show me how to set it to push with yahoo? normally it should push yahoo but for me it doesnt .
and for activesync hotmail, it doesnt connect at all , this is really frustrating , and i contacted HTC about this but they didnt reply !!!!
Bah. HTC gave me a generic reply explaining how to set up auto sync rather than giving any details about how it operates. Never mind.
pfff same here , their reply was nothing meant to be useful !!! generic stuff and not related to the issue! as if its a wifi or 3g connectivity issue , meh
same problem for me ..... after the update(gingerbread) ......
Need go setting ,receive , tick delete on service , and sync folder tick inbox and send, should fix it
Sent from my HTC Desire HD using XDA Premium App
think we will only need an update from HTC for this to be fixed , seen alot of other users complaining to several HTC mail (gingerbread) issues.
I had 2.2.1 on my phone and ActiveSync worked very well for Email, Contacts and Calendar. It would correctly 'ping' the folders, and go fetch updates when they happened.
Since moving to 2.3.3 with an official ROM (and any other ones I tested) I have always experienced an issue with the Calendar Sync portion of ActiveSync.
Email and Contacts still ping the Inbox and Contacts folders as expected but the Calendar has a mind of it's own.
Even though the Calendar folder is also pinged - it kicks off it's own independent 'Sync' request approximately every minute. And, what is worse is that after every one of these 'sync' requests it also initiates another ping on all folders Email, Contacts, and Calendar.
If I leave Calendar sync selected, multiple parallel ping requests end up clogging the server, and obviously this also has ramifications for data usage and battery draining.
I end up having to disable Calendar Sync for most of the time, only manually turning it on/off to sync any meetings I have set up or have accepted invitations to.
If you look at the attached screenshots, you can see that the date/time of the last update for Contacts is staying the same (09/08/2011 15:25) whereas the Calendar is updating every minute. This is happening even though nothing is changing on the Calendar on the server side.
Is this just me ? Or can other people please confirm that they are seeing the issue also.
EDIT: Well apparantly it wasn't just me - but there are very few people who run into this. Clearing the Email application data completely has cured the problem.
EDIT 23/08/2011:
The problem came back. And my original cure did not work. However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
ive been told that this was fixed in JVR
at least some calendar sync issue, do not know if this particular error...
This issue is not fixed in JVR. I loaded JVR specifically to see if it had been fixed, and it has not. I rolled back to stock JVH.
I have seen this issue on every Gingerbread ROM to date.
http://forum.xda-developers.com/showpost.php?p=16273547&postcount=321
so i gues he is wrong
ever thinked this might some issue on your site?
or your company server?
btw after a short google search
I was able to clear the client/server conversion error on an HTC Incredible by clearing all the data out of the calendar app using Menu/ Manage Applications. Then re-sync and the problem went away.
Click to expand...
Click to collapse
$omator said:
http://forum.xda-developers.com/showpost.php?p=16273547&postcount=321
so i gues he is wrong
ever thinked this might some issue on your site?
or your company server?
Click to expand...
Click to collapse
The same server works perfectly well with Android 2.2.1, Nokia MailforExchange, and WindowsMobile 6.5 -
It worked perfectly well syncing the Calendar on this phone too while it was on Android 2.2.1 - it was only when I went to 2.3.x that the problem surfaced, and it has been identical on all builds.
Regarding your other post - my phone was recently in for repair and came back completely wiped with a fresh install of the latest Vodafone approved 2.3.3
As soon as I set up the email client it immediately began to spin on the Calnedar again - so it seems very unlikely that clearing data would do anything.
trying it would hurt yes?
well all i am saying it works for anyone around you
you are aware that this version as well as jvr one got updated
maybe it needs updating on server side also to latest idk
try other server maybe
No, I'm not wrong On JVR exchange calendar sync works fine (finally).
Of course you may say that I photoshopped images, or created manually the calendar entry in my phone
Don't get me wrong. It is working for me too. I get all the appointments across.
It is just that the calendar is constantly synching for some reason.
If you look at the account sync options as I showed above, does your Calendar - last update timestamp change every minute ?
I don't use autosynchronization but my calendar entries are updated when I change something in my exchange calendar (currently my last update was around 10:00 AM). I believe it works the same way the email does - by "push". Maybe when using autosynchronization it does this constant updates? What are your email settings? It's also possible that some Exchange setting is forcing constant updates.
Following the suggestion $omator found from someone with a HTC Incredible, I did the following
1. Moved all my appointments on the server to a secondary (non-sync'ed calendar) - this step may not be necessary but I had already begun moving them anyway to see if one was corrupted.
2. Removed my ActiveSync account
3. Cleared the data from the Email application (it was showing that there was still 76K of data associated with it after removing the account)
4. Turned off the phone, and turned it back on again.
5. Added my ActiveSync account back, and allowed it to sync all content (Emails and Contacts - Calendar was still empty)
6. Once everything was settled (including calendar sync) - I moved back all my appointments to my synched calendar on the server.
7. Happy days ! No more constant synching.
Thanks again $omator for the suggestion. I am always nervous about that "Clear Data" button.
happy to hear!
and the fix i was talking about in jvr
is enabling multi calendars sync or something like that
I am using a stock JVR and have this problem as well. I also tried the solution posted but that didn't work either. Any other suggestions?
Found root cause - Contact BIRTHDAY field !
The problem came back. And my original cure did not work.
However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
do not forget to report it also to google
http://www.google.com/support/forum/p/Google+Mobile?hl=en
somewhere there =)
Thank you very much for this find! I too suffer from this problem since leaving 2.1 (i think). To all others: this IS a bug, even in JVR. Just about when you think deleting & recreating your exchange account solved this, this problem tends to raise its head again (sometimes after a day or so). Two independent Exchange servers cause this problem for me. The result is that the Calendar still syncs, but at the expense of a constant 10% load, halving battery life. Its even visible in the sync settings of the Exchange account; the spinning circle icon never disappears indicating the looping process. This has been reported to Google multiple times (search code.google.com) but they dont seem to mind.
Sent from my GT-I9000 using XDA App
LiverpoolFCfan said:
The problem came back. And my original cure did not work.
However, in troubleshooting, I realised that one of my colleagues phone's had also started doing the same - at the same time ! Tracing back I found that I had added a birthday field to one of our shared contacts (that both phones were synching) just before the issue started happening. So, having deleted/re-added/cleared data/etc. to no avail, I simply edited the contact on the server to remove the birthday from the contact and everything settled down again.
To verify the fix, I re-added a birthday record to another contact, and immediately the calendar sync started to spin again. I removed it, and immediately it settled down again.
(NOTE: This ties back to my original "fix" too as I had cleared out any suspect appointments/birthdays/anniversaries/etc during original troubleshooting, but the birthday fields were in non-"ping"ed Contact folders - so the contact records had not been refreshed on the phone until I had done a clear data and reloaded them.)
So, my suspicion is that when Android 2.3.3+ finds a birthday field on a contact it tries to add some kind of calendar event for it (I don't know where this event is, as it does not show up on the calendar as far as I can see.) Every time it asks the server to sync the calendar, it expects the server to have the same event - but when it doesn't find it, it asks for another Calendar sync again.
I also tried the same test with the Anniversary field, but that one did not appear to cause any issues.
Hopefully this will help others.
If anyone else is experiencing the issue, please report back if this fixes it for you.
And, if anyone has any ideas why the birthday field is breaking the sync, it would be great to get a full understanding.
Click to expand...
Click to collapse
I have exactly the same issue with GingerBread on an HTC EVO 3D, I followed your instructions to clear any Birthday info on my Exchange contacts, I will report back in a few days to see if this fixes my problem.
I only started having the sync issue when my company upgraded to Exchange 2010.
We've experienced sync issues on my company (using exchange 2003/2007) after some microsoft patches.... we still have MS engineers working to find what the heck broke the sync but without success...
Has anyone had any issues with Exchange emails after the update. The old email client worked with no issues. Once I updated I must refresh manually to get emails. Everything is set to push - same way it was before. I've tried a reset on the tablet. Deleting and recreating the account and still have the issue. Tried with and without SSL and still same thing. Honestly I liked the older version better than this one.
I have had the same problem, actually. I saw that it was also complaining about the security policy, so I deleted and re-added the account. I did this last night, so I don't know if it's fixed the issue. (My tablet isn't with me.)
Joel
I had to delete the account and readd it to now everything seems fine.
I have had no problems with the update, works just fine.
Same issues here. It seems to update when it wants even though its set to push. I have deleted and readded acct which didn't help. Gave up and went back to touchdown which I was using previously.
Sent from my gtab 10.1 with wiz.
Similar problem here - it's constantly refreshing the whole inbox and then displays no e-mails at all.
After about 5 min., e-mails are back - but 5 min. later, all are gone again and the resync process starts.
Tried to delete and re-enter the account a number of times, no change.
Seems, the implementation is choking on my 1800+ inbox subfolders...
Touchdown HD works flawlessly!
Any ideas regarding that?
Best regards,
Klaas.
The Exchange connection is buggy. I've tried it on the Xoom, the original issue Tab and the TouchWiz Tab. Lots of problems.
I didn't want to use Touchdown but since the native email app isn't working that's what I've been doing. Touchdown works good, it's just that the interface isn't nearly as polished as the native email app.
TabGuy said:
The Exchange connection is buggy. I've tried it on the Xoom, the original issue Tab and the TouchWiz Tab. Lots of problems.
I didn't want to use Touchdown but since the native email app isn't working that's what I've been doing. Touchdown works good, it's just that the interface isn't nearly as polished as the native email app.
Click to expand...
Click to collapse
Agreed, I havent used moxier mail personally but it is another alternative as well. https://market.android.com/details?id=com.moxier.mail.tablet.trial
There is the issue with the different versions of exchange.
I think my firm is on exchange 2010 and my email syncs fine without an issue
ph00ny said:
There is the issue with the different versions of exchange.
I think my firm is on exchange 2010 and my email syncs fine without an issue
Click to expand...
Click to collapse
But does your email widget update properly if your tab is not touched for a few hours but connected to wifi?
njfoses said:
Agreed, I havent used moxier mail personally but it is another alternative as well. https://market.android.com/details?id=com.moxier.mail.tablet.trial
Click to expand...
Click to collapse
I tried Moxier and the workflow isn't as good as Touchdown.
Mine is working now. Not sure what did it. I removed the weather and time widgets from my home screen (use beautiful widgets now) and for some strange reason when I went back into the market (it had been set up and used previously) it asked again which gmail account to use. Try going into the sync settings and confirm all entries for Google account or recreate google account and see if it works. Not sure why it would affect Exchange emails but now it is working.
All,
I have a new Galaxy S II that is rooted, and has 2.3.5 (XWKI8) installed.
I'm having an odd issue with my work exchange account. So, I set it up using the default email client ... no issue. All works fine, along with contacts and calendar.
Usually by the next day (no specific timeframe has passed, it varies) , my email no longer syncs, and the email client keep popping up a "refreshing" message at the bottom ... constantly. email appears to no longer work.
Next, I delete the account, recreate it , and all works fine again until, the next day when the same symptoms appear.
Next, I deleted the account completely yesterday late day, and went and downloaded a paid version of Enhanced eMail, and set it up. setup perfectly and all worked just fine. Once again, the next day (just before noon today) my email halts updating and enhanced email shows the refreshing icon in the top right ... constantly flashing and trying to update. but no updates.
Any thoughts or suggestions ? Had always worked fine on my previous phone (iPhone 4)
Everything else on the phone works perfectly, but this is beyond frustrating to a guy who get/sends 300+ email a day.
Any help would be appreciated.
I have had a client call our help desk on more than the one occasion with his htc desire. I believe it to be an intermittent android issue that max not necessarily effect all handsets...
sent from t'internet
Hi
I had a similar problem with contact sync. Some contacts just did not sync which resulted in no sync at all.
Exchange ActiveSync is based on https communication. The commands are sent via PUT to the server. If they where above a certain size the server answered with error 413 and sync stopped (no error message on the device, I sniffed the network traffic on the server). Solution was to increase the UploadReadAheadSize in the IIS Metabase on the server running ActiveSync. No problems at all from then on.
For details on doing this on the server see http://technet.microsoft.com/en-us/library/cc737382(WS.10).aspx. (I have set the value to 500000).
br
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
pss3054b said:
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
Click to expand...
Click to collapse
So, can anyone help us?
I get this problem a lot with gmail, yahoo, and hotmail. Sometime it works, sometimes it doesn't. The only good news is that the new Gmail app (coming soon) will be able to handle multiple accounts from Yahoo, Hotmail, and Exchange. So hopefully that will be a better app than Samsung's mail.
PS> If you set it to retrieve every X minutes it will work, but it will waste more battery than push.
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
volrus said:
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
Click to expand...
Click to collapse
Been using the new Gmail 5.0 app, it handles multiple accounts nicely. It doesn't use push, but checks every 15 mins. Overall I like it more than the Samsung email app, so I am using Gmail now. I deleted all the accounts from the Samsung app. I've also noticed an improvement in battery life (subjective).
I have the same issue
Hi all, it's been a LONG time since I've been over here. I recently got the Note 4 as a Christmas present from the wifey, she knows what I like. Probably helps that I've had every Note so it's a safe guess on her part. Yesterday I received the push update from AT&T which took it up to 4.4.4. Well, since that my push email works when it wants to. It will eventually push it but it could be anywhere between 15 minutes and 2 hours. This is unacceptable for me as I own a custom networking company that has jobs in all timezones and I need to get my emails immediately.
I have done all of the regular "troubleshooting" steps including wiping my phone and starting from scratch with nothing installed but the stock email. I even changed the SIM. All of the push/sync settings are enabled......ALL of them.
I would LOVE to use my Touchdown app which I basically keep on my phone now for the server search feature but don't use it for notifications because it doesn't show the email content on my Gear S. The only app I know of that shows that email content on the Gear S is the stock email app (PLEASE CORRECT ME IF I'M WRONG).
Has anybody found a resolution to this? I haven't rooted my phone since my Note 2 but before that I'd been hacking them since these threads at XDA were WinMo only. I'll gladly put a new ROM on if I can get my email working and pushed to my Gear S again. Does anybody have any recommendations that may save me some time poking around?
Thanks for listening to my long winded story. I've been told I write too much. Happy holidays!
use maildroid app.
I have no problems with my MS Exchange account pushing the new emails. I remember reading in the MS Exchange set up instructions that if you set it up as a POP rather than an Exchange account the calendar & task functions will be disabled. Knowing that an Exchange account can be set up as one or as a POP email account I would make certain you have it set up as an Exchange account and not a POP account. Not sure if that has anything to do with the push feature but I thought it would be worth mentioning.
My Exchange email through the Samsung email app works fine and push email works. It's worked on every Samsung phone I've had on every rom I've tried so I guess I'm of no help.
volrus said:
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
Click to expand...
Click to collapse
Sprint Note 4/Exchange 2010
I have also been seeing inconsistent results with exchange push email as to the timing of received messages. I was also seeing the battery drain issues associated with exchange push. Although I noticed the battery drain was worse while using cellular data as opposed to wifi. I have only been using the samsung email app with stock NK2, with Hybrid X, and BobCat roms. Same results on all roms. I have repeatedly gone thru the steps of deleting phone thru webmail, delete account on phone after force stop of exchange and email apps and resetup, added account thru email app instead of thru accounts. If I saw it in a forum I tried it. I do primarily use wifi whenever possible. I did confirm it was only exchange push causing my issues as I could set to 15 minutes or manaual and not see the battery drains.
i also had a Nexus 6 along with other devices prior to this phone and push worked just fine.
So yesterday I took the plunge and loaded MailWise. My phone is now using push and is working great. As it has on other phones/devices I have had. Not seeing huge battery drain even on cellular data. Yes, it is possible to see data icon stop running constantly on cellular data after all with this phone. 6 hours off charger today and still at 90%. Prior I would have been pushing 60% range. Receiving email notifications on phone either prior to my desktop outlook or at the same time. Which is normal. Specifically tested by sending messages to my exchange account using gmail and yahoo while having desktop outlook open and running.
I did notice thru webmail that my device now shows up as Android instead of SAMSUNGN910P
Hope this can help others