Related
Basically whats happening. Me and my wife have exchanged both of our Vibrants through T-Mobile 3 times due to overheating and the proximity sensor acting up. My wife literally burned her hand this morning when she grabbed her vibrant off of the charger. We only replaced the phones yesterday and are already getting the same issue. I called T-Mobile and they said they can either give me another Vibrant or exchange my phone for the original Motorola Cliq or the Blackberry 9700. When I was with AT&T they gave us the option to select another phone within the same price bracket of what our phones were worth. I paid full price for both vibrants. Do I have any options or should I work through the BBB to solve this?
Tell t-mobile that you are ready to file with the BBB, see what they do, if it comes to the worst, actually file a claim or complaint and hope for the best. Good luck mate !
you need to get out of 1st line support. You can easily get the email address to the executives of Tmobile easily. And write them a professional email stating your case and you will be taken care of.
My brother did this a few times to get out of contracts, to get a free phone and to get out of a ETF. It is effective.
So you're saying that all SIX of the Vibrants you've owned have had the same issues? Either you are the unluckiest people to walk the Earth, or your expectations are beyond reason.
Sent from my SGH-T959 using XDA App
I mean, LITERALLY burnt her hand? That's lawsuit worthy if you have hospital bills bud. I think you're overreacting, get a battery app and see how hot its getting. It should only get abnormally hot under heavy use while charging, like tethering or something. I mean, 6 vibrants? You expect them to keep sending them to you on demand? Obviously they're trying to stop you having to exchange your phone so often, not screw you over. But yes, use one of the above methods.
Crazy thought, but maybe it is the batteries and not the phones?? How about Tmobile replaces both batteries?
kponti said:
Crazy thought, but maybe it is the batteries and not the phones?? How about Tmobile replaces both batteries?
Click to expand...
Click to collapse
My thoughts exactly, especially since this is not a known problem with the phones. In fact this is the first time I think I've ever heard of it happening with the galaxy S line in general.
Actually it takes a fair amount of heat to damage tissue. I expect that plastic would be melting around that point.
Sent from my SGH-T959 using XDA App
Have you talked to tech support or just customer service?
the only time ive heard of anything like this is with cheap chinese knock off batteries. did you buy a pair of high cap batteries and a charging station on ebay or something? If so consider putting stock batteries back in cause every replacement you get is a manufacturer refurb meaning they have been fixed and tesed to be running. I have 4 Vibrants on my T-Mo plan and none have had any issues, minus the first set being hardware locked but that was a long time ago.
Lol six phones.... only in America
Now this is interesting. I actually had this happen Saturday, my story is that the wife was doing the updates and things, it froze as usual so instead of messing with it then, I told her to put it on charge and let it go (We didnt have time to screw with it then). Later on, she took it off charge, it burned her hand and she dropped the phone (Not really burned, but more of a shock it was so hot). The screen cracked, I called tmo and was told in a rude way that it was samsung's problem, not theirs and that they didn't care. I had to do a warranty exchange on it due to it being damaged at that point.. I told them it wouldn't have been damaged had it not been so hot.. blah blah, again, it was like talking to the wall.
I like to trust people on here, but when i hear SIX phones have the same problem.... I know it is NOT the phone.
same battery in each phone?
what apps are running?
A friend of mine experienced this but it was not due to the phone but the fact he was using some non-OEM extended batteries that were overheating instead. Once he went back to using OEM battery, it's been fine ever since.
The only reason he went with the extended battery is because of the unsatisfactory battery life. After getting him setup on Bionix and reconditioning his battery, he's no longer complaining about battery life.
If this is case with the OP, I actually feel sorry for TMO / Samsung. So much waste in hardware, time, etc.
Are you using a crappy ebay charger?
mrsbelpit said:
Are you using a crappy ebay charger?
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Click to collapse
That's reminds me...
I've seen "crappy" chargers that don't seem to stop charging after the phone is at 100%. So, it just keeps charging until unplugged. That can't be good...
I've also seen so-called generic micro-usb "quick chargers" that claim to charge the battery up to 50% faster. Even if it's not a "crappy" charger I imagine doing so might make the battery unnecessarily hot as result of the increased speed of the charge.
rpope904 said:
Now this is interesting. I actually had this happen Saturday, my story is that the wife was doing the updates and things, it froze as usual so instead of messing with it then, I told her to put it on charge and let it go (We didnt have time to screw with it then). Later on, she took it off charge, it burned her hand and she dropped the phone (Not really burned, but more of a shock it was so hot). The screen cracked, I called tmo and was told in a rude way that it was samsung's problem, not theirs and that they didn't care. I had to do a warranty exchange on it due to it being damaged at that point.. I told them it wouldn't have been damaged had it not been so hot.. blah blah, again, it was like talking to the wall.
Click to expand...
Click to collapse
The fact is that it wasnt abnormally hot. it just surprised his wife. I've touched cold things and twitched because I thought they were hot.
Yes the battery/charger may be the problem
I have had this problem on my HD2 But..... it was a result of an aftermarket battery. The probability of 6 phones having the same internal problem....is like winning the lottery, so I'd be looking to the charger and battery as the issue.
FYI, for temperature reference hot water in commercial building is usually set @ 112-120 f unless it is a building for kids then set @ 108 max. At 120 to get a real 2nd degree burn you would need your hand in it for 15-30 sec. depending on the person.
Most plastics we use in building phones, electronics and consumer goods range resisting deformation until 150-180 degrees but with a protracted long heat source can become malleable 125degree depending on the plastic.
Anyway some trivia for reference. I'd would look to the battery
My first phone died due to overheating. But this was from using a car charger that was not meant for the exact phone model.
I picked up a $0.98 charger from amazon and no more overheating issues when charging in my car. When you charge with the wrong charger it will heat near 120 degrees.
I saw another thread about the phone getting hot but couldnt find it.. so im making another thread
When i play certain games the phone gets very hot near the top left.. both sides.
When i take the cover off the back i can smell something.. its not a burning smell.. iv never smelt something like this before.. its like a really.. really weird liquorice smell.
Iv downloaded some temperature apps but none of them give the correct reading.
The game i was running is "Dungeon Hunter".. i even ran an old snake game (the ones from old nokia phones) and even then it got really hot. Though most of the games i play on it the phone doesnt get hot.. just warm-ish
So i was just wondering what temperature app should i use and does your phone get really hot/ weird smell coming from it?
Thanks!
ps: even though the phone is cool now i can still smell it
mine2gets reli hot, even the footy game crashes
Im really thinking of sending this phone back now.
The smell i get off of it is not normal at all.
I get scared of the phone overheating/ burning when playing games etc..
and again.. after 1hour the phone still smells the same..
My phone got pretty warm when I played some zombie hunter and browsed the internet. After an hour the area around the lense and the screen were very warm. Though I wouldn't say they were uncomfortable to use because of it.
As for smell, apart from the new phone/plastic smel, I didn't notice anything.
My advice: if you notice weird behaviour you think can be traced back to heat, give it back. Otherwise, trust the built in safety stuff.
Sent from my GT-I9100 using XDA App
were you charging the phone at the time? cuz mine gets hot when playing games with it being plugged in. there was once when the temperature shot up to 50 degree C which quickly went back to normal range after unplugging the phone.
sckc23 said:
were you charging the phone at the time? cuz mine gets hot when playing games with it being plugged in. there was once when the temperature shot up to 50 degree C which quickly went back to normal range after unplugging the phone.
Click to expand...
Click to collapse
I wasnt charging my phone at the time.
also the battery is fine it doesnt get hot at all.. its just the top left of the phone.. where the CPU is?
Does any one have or know of an app that shows the correct temperature of the phone/ CPU?
bump
again.. any one know of an app that gives an accurate reading of the CPU temperature?
My phone got pretty hot earlier, I was playing angry birds whilst plugged in, the screen was getting very hot, the top in particular.
I use a hard-ish gel case. The one with the kick stand
It's normal for phones (especially thin ones, where the back is plastic) to get hot during heavy CPU intensive use. This is very common when charging also. As a general rule of thumb, it should never exceed a heat you can't hold. So if you are finding it really too hot to hold or uncomfortable I would definitely take it back. Otherwise, as long as it doesn't exceed 40/50 degrees, it's likely ok.
However no phone should be smelling like that! I suppose a new plastic smell might occur if it's brand new, but certainly not as you describe.
PS: Just a thought... do you have a case on it? Often, a plastic / gel case can make the phone a lot hotter and I suppose that could also be the source of the smell?
its normal to get hot whilst charging tho, i guess the phone has safty measures if it gets too hot.
Maybe its more of software fix for games rather than hardware problem, just like my pc graphics card that used to get very hot and force a restart but once a software update (firmware) came out and installed it was fine.
The CPU is probably specced for like 80C, heat shouldnt be a problem unless you place in 40C sunlight or something.
The smell is of course another matter.
I didnt have any case on it.
Iv returned the phone for now and i might wait for the iphone5
Don't get me wrong.. i love the phone but it shouldnt be getting that hot/ smell coming from it when hot.
Who knows.. i might rebuy the phone later.. but as of right now my mind is set on waiting for the iphone5.
Thanks for your help anyway =)
Did you ever smell SGS1?
If you did, is it same kind of smell or not?
It smells too really weird if you take the back cover off, really not a big issue I think.
I have the same problem when I played the Pro evolution soccer. After 3 minutes, the zone of the virtual direction pad was very very hot. I think it's a problem when we push hardly on a very thin screen multitouch like GS2. It's really a serious problem. Anybody can verify? I think this should be a sticky topic!!!!!!!!!!!
Sent from my GT-I9100 using XDA Premium App
hakkinenvthh said:
I have the same problem when I played the Pro evolution soccer. After 3 minutes, the zone of the virtual direction pad was very very hot. I think it's a problem when we push hardly on a very thin screen multitouch like GS2. It's really a serious problem. Anybody can verify? I think this should be a sticky topic!!!!!!!!!!!
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Was it the top end of the phone? If so then that's where the CPU is, so its got nothing to do with a thin multitouch screen. That area is bound to get hotter than the rest of the phone.
Problem is that everyone got their own definition of "hot". I mean, even my computer monitor is "hot" at the top and bottom while its cold at the center (backlighting heat it up). It doesnt hurt its function the slightest. Electronics do this, plain and simple.
I find it very hard to believe that Samsung could have missed heat dissipation issues, unless they never tested their own phone for a single minute.
murklor said:
Was it the top end of the phone? If so then that's where the CPU is, so its got nothing to do with a thin multitouch screen. That area is bound to get hotter than the rest of the phone.
Problem is that everyone got their own definition of "hot". I mean, even my computer monitor is "hot" at the top and bottom while its cold at the center (backlighting heat it up). It doesnt hurt its function the slightest. Electronics do this, plain and simple.
I find it very hard to believe that Samsung could have missed heat dissipation issues, unless they never tested their own phone for a single minute.
Click to expand...
Click to collapse
Yes, it was the top left end on my phone. I quitted the game as soon as I realized that the phone was burning really really hot, in 20 minutes before I have to turn it off. I can't imagine a phone can be "hot" like that, it's unacceptable. Try the game Pro evolution soccer and you'll see. I'll try some more games to verify
The phone feels hot (well hotter then you would expect) when I am playing game, browsing webs or charging it. I am a little bit concerned but decided to keep the phone which is such a powerful mean machine and too good for me to let go.
I hope they do honour the two years manufacture's warranty if the phone does melt in the future.
hello1122 said:
The phone feels hot (well hotter then you would expect) when I am playing game, browsing webs or charging it. I am a little bit concerned but decided to keep the phone which is such a powerful mean machine and too good for me to let go.
I hope they do honour the two years manufacture's warranty if the phone does melt in the future.
Click to expand...
Click to collapse
I haven't any problems when charging it, browsing web or playing some light games, but try to play an "extreme" game like Pro evolution soccer and you'll see
hello1122 said:
I hope they do honour the two years manufacture's warranty if the phone does melt in the future.
Click to expand...
Click to collapse
If you use a custom rom or root your phone it will void your warranty so you will be left with a very nice £500 melted slab.
Problem is that everyone got their own definition of "hot". I mean, even my computer monitor is "hot" at the top and bottom while its cold at the center (backlighting heat it up). It doesnt hurt its function the slightest. Electronics do this, plain and simple
Click to expand...
Click to collapse
I understand that electronics get hot but atleast a screen has air vents and because its much bigger it can spread the heat around the product.
Did you ever smell SGS1?
If you did, is it same kind of smell or not?
It smells too really weird if you take the back cover off, really not a big issue I think
Click to expand...
Click to collapse
I never owned the SGS1 but at first when i bought the SGS2 i did smell it every now and then when it was warm but it didnt smell of nothing.. though when it got really hot it started to smell.
its amazing how ive played with my phone to death the last 3 days and never got hot. Maybe a little warm but nothing uncomfortable. Maybe the first batch had some defects or something but mine is running perfectly. Only problem I am having is all these damn warning signs that popup.
I tried everything to fix the heat, freeze, reboot issue with this phone after I bought it used. Upgrade, firmware, downgraded, custom rom..etc..nothing helped. I bought a cheapy phone recently for a back up because the Xperia X10a I bought second hand was that unreliable.
I took apart the phone down to the main board, removed the main board and baked it in my home convection oven. Nothing new, it's the snapdragon processor, it's also used in some dud HTC phones and others. The processor's soldering isn't that great in some and when it gets too hot it just simply freezes and restarts.
Baking it in the oven helped for now. It's functioning fully without issue and while it still warms up a bit, it keeps working. I don't know how long this will last as some hack reflows like this one only last a month or two, sometimes less. Others last a lot longer. Here's hoping. I did upload some vids to youtube for anyone interested. Go to youtube and search for MrSpywhite, or send me a message and I'll give you the links.
It's the only thing that worked for me to get this thing to stop crashing. I bought a new battery thinking that might help, it didn't but it's handy having a second battery.
Interesting solution, you literally "COOKED" the ROM! (Well, not exactly of course but close enough)
If you don't have warranty, give it to a bit more professional service, maybe they will repair this issue for few bucks.. or try to use soldering station with hot air to heat it. I don't think that baking it in oven is the greatest idea
mutarito said:
If you don't have warranty, give it to a bit more professional service, maybe they will repair this issue for few bucks.. or try to use soldering station with hot air to heat it. I don't think that baking it in oven is the greatest idea
Click to expand...
Click to collapse
I thought about those options and I did call around to some shops. Soldering station, a cheap one but still reliable runs $100. Many service techs charge $75 per hour, and quote a minimum of two hours with no guarantee it will work. For that money, I may as well go into a store and get another phone.
Ok so I was trying to wire in my car charger in a nice tidy way. I'm not a noob at car wiring, having done loads of car pc projects etc.
Due to rushing and being a moron I accidentally hooked the charger directly to a 12v line instead of using the adapter to convert it to 5v. It was only for a couple of seconds before I realised and pulled the phone out of the holder.
Since then I've noticed some strange behaviour on the phone. It runs hot, freezes up when unlocking, drains pretty fast and keep randomly switching to landscape and staying there until a reboot.
I've done a full wipe (CM10.1) and am leaving it charging at the moment on the clean rom and it seems better. Not hot and not locking up or anything.
What I need to know is how can I test and be sure of the situation. Is there a battery test tool or app that will monitor temperatures I should use. I'm prepared to send it for repair (and foot the bill for my stupidity) but I don't want to send it off for repair until I know it needs it.
Thanks
The power supply inside the N4 surely uses power regulator. There may be also some protection diode to prevent from overshoot or overstress (this is the case here).
Still if the regulator was in a unstable state for a while, this may explain your strange behavior. If it has been irreversibly damaged (can be the case if the input voltage was above the absolute max rating), the output supplying the Snapdragon chip may not be what it should, causing erratic bahaviour.
I don’t think there is an easy way to check, except maybe taking it apart and measure the output voltage of the power supply circuit inside the N4…. Which seems hard without the proper equipment….
If you still experience thee random bug, maybe sending it back could help.
Well it looks like something is very wrong. After a couple of hours sitting on the standard rom I decided to install GSam battery monitor to keep an eye on the temp and when I tried to unlock... same thing. Stuck on landscape and froze up on the unlock screen.
It's now switched off and charging but I just booted to recovery (TWRP) to see the charge level and it's only 26% after 2 hours! I'll leave it for the rest of the day, reset battery stats and see what happens but I'm pretty sure it's fubar.
The power supply circuit seems to be dead. It is no longer charging the battery the way it should. I don't have that much knowledge on the hardware, so I think i can't say more about your issue....
Good luck in any case !
Spoke to Google, they are sending a replacement out in 3-5 working days. That's pretty good service. They agree that the charging circuit is ****ed (not quite the words they used) so a replacement is needed. I am now in the laughable position of putting the phone in the fridge to keep it cool enough to allow me to wirelessly copy my backups and data to my PC without it rebooting itself!
Thank god for Titanium, nandroid and samba fileshare!
Well that's good news. Glad to see they came to the same conclusion
Cheers
Now I have to work out how to flash it back to standard without adb or fastboot (the usb plug doesn't work for PC connection).
Awesome. Found this most excellent post: http://forum.xda-developers.com/showpost.php?p=34749844&postcount=2
Followed it and now I have a stock, unrooted, and locked N4 ready to go back to Google.
3Shirts said:
Spoke to Google, they are sending a replacement out in 3-5 working days. That's pretty good service.
Click to expand...
Click to collapse
Did you tell them you connected it to a car battery?
Solutions Etcetera said:
Did you tell them you connected it to a car battery?
Click to expand...
Click to collapse
im guessing no.
They didn't ask, I just explained the problem and symptoms. I'm not trying to rip them off or anything. I'm happy to pay for repairs
Sent from my Nexus 7 using xda app-developers app
3Shirts said:
They didn't ask, I just explained the problem and symptoms.
Click to expand...
Click to collapse
Ford: "Hello, Ford customer care. How may I help you."
Customer: "I just bought a new Mustang and it was working perfectly, but now it won't start."
Ford: "I see. What happens when you try and start your Mustang?"
Customer: "Nothing."
Ford: "Really? Nothing? It won't turn over, or you don't hear a click or anything?"
Customer: "No. Nothing."
Ford: "Hmmm... Do you remember anything out of the ordinary prior to it not starting?"
Customer: "Oh... do you mean the tree?"
It's a bit cheeky I suppose but worth a shot. Maybe I'm a bad person but I'm also a poor one
3Shirts said:
I'm not trying to rip them off or anything. I'm happy to pay for repairs
Click to expand...
Click to collapse
My point is... if you didn't bother to tell Google you connected your charging port to a car battery, did you really expect them to ask if you did? That is about as likely as Ford asking you if you hit a tree just before your car stopped starting. Neither would be considered reasonable behavior.
I agree with your assessment that Google has excellent customer service. It would be a shame to see it change due to hundreds of people sending back devices they damaged due to their own actions... and from reading posts in these forums, this happens a lot.
If you're really not trying to "rip them off or anything", why not be a little more forthcoming about you frying it by connecting it directly to a car battery?
XDA is actually full of fools like the OP. They cost phone makers more money than any other demographic customer. It's no wonder why insurance cost is high with ridiculous deductible. I also don't blame phone makers to what to lock bootloaders to keep idiots on XDA away from their phones.
We actually have people on here that think XDA'ers are a valuable asset to phone makers when really we're not.
Sent from my Nexus 4 using xda app-developers app
You're right. I'll call them back in the morning give them the details, just hope that split second of stupidity doesn't cost me a whole new phone.
3Shirts said:
You're right. I'll call them back in the morning give them the details, just hope that split second of stupidity doesn't cost me a whole new phone.
Click to expand...
Click to collapse
Did you call?
He will.
Right after the shipping confirmation email.
I did and they said it'll be an out of warranty repair and gave me a number for LG in the UK instead who deal with those. They've emailed me shipping details to send it to them. Once they get it, they'll inspect it then call me with a price.
Anyone have any experience of this kind of repair, to give me a an idea how much to expect?
Well, if a component is dead (which seems to be the case) rework can be expensive. They will have to un-solder the component (can be easy, can be hard if it is a BGA for example) without damaging the rest of the motherboard. In this kind of devices we don't have much space, so I guess they have a specific tool to do that.
When they build the motherboard it is much easier, as all the components see the reflow at the same time.
I thought my phone was water proof and it would be a good idea to watch GOT underwater.
Fail
3 days later out of the rice bag my phone loads the Samsung Logo, vibrates once then reboots.
I tried putting it in recovery mode, this causes the phone to reboot as well.
I tried putting the phone in download mode, this works.
I found the PIT and official firmware from this site.
I tried using Odin with the firmware first. It complete installed, the progress bar atleast then rebooted.
Once rebooted it showed the recovery booting... for long than usual, then went went into a recovery booting loop.
So I went back to download mode and tried to repartition with Odin with SM-G900T.pit
It immediately said FAILED.
Now I'm stuck.. I tried taking the phone back but they knew it was water related because of some red water mark.
Do I have any other options?
dondrel said:
I thought my phone was water proof and it would be a good idea to watch GOT underwater.
Fail
3 days later out of the rice bag my phone loads the Samsung Logo, vibrates once then reboots.
I tried putting it in recovery mode, this causes the phone to reboot as well.
I tried putting the phone in download mode, this works.
I found the PIT and official firmware from this site.
I tried using Odin with the firmware first. It complete installed, the progress bar atleast then rebooted.
Once rebooted it showed the recovery booting... for long than usual, then went went into a recovery booting loop.
So I went back to download mode and tried to repartition with Odin with SM-G900T.pit
It immediately said FAILED.
Now I'm stuck.. I tried taking the phone back but they knew it was water related because of some red water mark.
Do I have any other options?
Click to expand...
Click to collapse
Hell, flashing pit won't help if you water damaged your phone. And quite frankly, you kinda deserved it, it isn't water proof, it's water resistant.
Enviado do meu Galaxy S5
dandroid13 said:
Hell, flashing pit won't help if you water damaged your phone. And quite frankly, you kinda deserved it, it isn't water proof, it's water resistant.
Enviado do meu Galaxy S5
Click to expand...
Click to collapse
Please don't response to this thread anymore.
Any way, I posted this thread because I assumed that since the phone was dry that the damage could possibly only be software related. The screen,battery and download prompt all work fine. I'm wondering if anyone has ever encountered a similar situation before (water related or not) If mature people could response with information that can help other unfortunate people in my situation.
@dondrel
Sorry, but I kinda agree with dandroid13 because you intentionally caused your phone harm. You should have researched first the difference between water-resistant and water-proof. You should have used a water-proof case if you plan on bringing it under water for a long time. But just out of curiosity, how long did you submerged your S5 in water?
The least you could do is to remove the battery and let them all dry for at least 48 hours, focusing a fan on them would be better. Do not attempt to use the phone again. After 2 days, try everything else and see if you would still salvage your phone.
I'm stuck at this point.
SECURE CHECK FAIL : PIT
I'm going to research this issue in Google and see what I can find.
jopat said:
@dondrel
Sorry, but I kinda agree with dandroid13 because you intentionally caused your phone harm. You should have researched first the difference between water-resistant and water-proof. You should have used a water-proof case if you plan on bringing it under water for a long time. But just out of curiosity, how long did you submerged your S5 in water?
Click to expand...
Click to collapse
I didn't intentionally try to damage my phone.
I was showing off what I thought was a cool feature to my family the first day I got the phone.
If you agree with him then you're no help either.
Any humans here, or just trolls?
LoL
If you can't identify which words we posted are help, it's up to you. Good luck, you won't get any other help from others with that attitude.
Sorry...last post made me smile..."Hey family...look at this its soooo cool. I can watch GoT underwa.....oh....."
But seriously...if youre phone is fully dry and still wont boot I would say you killed it
Sent from my SM-G900F using Tapatalk
dondrel said:
Please don't response to this thread anymore.
Any way, I posted this thread because I assumed that since the phone was dry that the damage could possibly only be software related. The screen,battery and download prompt all work fine. I'm wondering if anyone has ever encountered a similar situation before (water related or not) If mature people could response with information that can help other unfortunate people in my situation.
Click to expand...
Click to collapse
You watch a whole game of thrones under water when the phone can withstand only up to 30 min. Blame yourself and don't open dumb threads.
Sent from my SM-G900T using Tapatalk
I think people are being very rude here, while I am sure that in this particular case the problem hardware related and cannot be repaired by flashing anything, these things are not suppose to happen to a phone that is IP67 certified!
If the phone has been properly handled (battery cover properly closed, back cover properly fitted) then this should not have happened and saying warranty is voided should not hold any grounds! They are advertising this phone as IP67 so they have to live up to that promise and shouldn't be able to just always say it is due to a user error.
I understand that it can be difficult to prove that the user has closed the ports properly, but Samsung should either have built in a system check if everything was closed correctly, they shouldn't have marketed this phone as IP67 or should have known this could happen and simply repair the phones if the exact error couldn't have been found.
I have bought this phone because of a lot of features and IP67 was a big part of that! If this is how Samsung deals with these kinds of situations they will have a hard time dealing with angry customers here in the Netherlands.
johan81 said:
I think people are being very rude here, while I am sure that in this particular case the problem hardware related and cannot be repaired by flashing anything, these things are not suppose to happen to a phone that is IP67 certified!
If the phone has been properly handled (battery cover properly closed, back cover properly fitted) then this should not have happened and saying warranty is voided should not hold any grounds! They are advertising this phone as IP67 so they have to live up to that promise and shouldn't be able to just always say it is due to a user error.
I understand that it can be difficult to prove that the user has closed the ports properly, but Samsung should either have built in a system check if everything was closed correctly, they shouldn't have marketed this phone as IP67 or should have known this could happen and simply repair the phones if the exact error couldn't have been found.
I have bought this phone because of a lot of features and IP67 was a big part of that! If this is how Samsung deals with these kinds of situations they will have a hard time dealing with angry customers here in the Netherlands.
Click to expand...
Click to collapse
I completely agree with you Jonan81.
I'm just going to ignore the people being jerks on here.
Note: I didn't watch the whole episode, not even 3 minutes
Anyway here's an update on my progress.
I left my phone plugged into the charger, I was getting a battery overheated Icon, (the battery isn't defective, its just that the phone wasn't charging the battery so there is damage in the USB plugin port) So what I did was completely unplug my phone and took out the battery. Held the power button for 10 seconds, put the battery back in and charger and repeated this process 5 times and now I'm able to charge my battery again.
Now if I can re-partition and reinstall the firmware I may have fully fixed my phone.....
I have a few options at this point, wait for the phone to dry more
Send to Samsung and pay them to replace parts (May be expensive)
Find a local place that fixes these issues (Radioshack)
I've decided to goto Radioshack first since it's just up the street to see what they'll say. If they fix it great.. if not I'll try to put it back in rice for a couple of days and work on re-partitioning somehow. If I can't do that then I'll just send it to Samsung.
johan81 said:
I think people are being very rude here, while I am sure that in this particular case the problem hardware related and cannot be repaired by flashing anything, these things are not suppose to happen to a phone that is IP67 certified!
If the phone has been properly handled (battery cover properly closed, back cover properly fitted) then this should not have happened and saying warranty is voided should not hold any grounds! They are advertising this phone as IP67 so they have to live up to that promise and shouldn't be able to just always say it is due to a user error.
I understand that it can be difficult to prove that the user has closed the ports properly, but Samsung should either have built in a system check if everything was closed correctly, they shouldn't have marketed this phone as IP67 or should have known this could happen and simply repair the phones if the exact error couldn't have been found.
I have bought this phone because of a lot of features and IP67 was a big part of that! If this is how Samsung deals with these kinds of situations they will have a hard time dealing with angry customers here in the Netherlands.
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Samsung wouldn't care. This phone is water resistant not water proof. If the phone has had some physical damage due to that then you need to take it to samsung cause nobody can help you here
unless it is software related. It Is that simple. Google IP67 for reference too.
dondrel said:
I completely agree with you Jonan81.
I'm just going to ignore the people being jerks on here.
Note: I didn't watch the whole episode, not even 3 minutes
Anyway here's an update on my progress.
I left my phone plugged into the charger, I was getting a battery overheated Icon, (the battery isn't defective, its just that the phone wasn't charging the battery so there is damage in the USB plugin port) So what I did was completely unplug my phone and took out the battery. Held the power button for 10 seconds, put the battery back in and charger and repeated this process 5 times and now I'm able to charge my battery again.
Now if I can re-partition and reinstall the firmware I may have fully fixed my phone.....
I have a few options at this point, wait for the phone to dry more
Send to Samsung and pay them to replace parts (May be expensive)
Find a local place that fixes these issues (Radioshack)
I've decided to goto Radioshack first since it's just up the street to see what they'll say. If they fix it great.. if not I'll try to put it back in rice for a couple of days and work on re-partitioning somehow. If I can't do that then I'll just send it to Samsung.
Click to expand...
Click to collapse
Sent from my SM-G900T using Tapatalk
barondebxl said:
Samsung wouldn't care. This phone is water resistant not water proof. If the phone has had some physical damage due to that then you need to take it to samsung cause nobody can help you here
unless it is software related. It Is that simple. Google IP67 for reference too.
Sent from my SM-G900T using Tapatalk
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Click to collapse
I would suggest you search that yourself: Protected against the effect of immersion between 15cm and 1m
This means it can be submerged according to IP67. I hope you drop your phone in water and it dies while you have done nothing wrong, you will be talking differently then.
To get back to your fixing the problem:
I hope flashing your phone will solve it, but I am afraid it will not, I cannot imagine how software gets screwed up by water damage. Though if it does solve it, great work!
johan81 said:
I would suggest you search that yourself: Protected against the effect of immersion between 15cm and 1m
This means it can be submerged according to IP67. I hope you drop your phone in water and it dies while you have done nothing wrong, you will be talking differently then.
To get back to your fixing the problem:
I hope flashing your phone will solve it, but I am afraid it will not, I cannot imagine how software gets screwed up by water damage. Though if it does solve it, great work!
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Click to collapse
I have. And I'm smarter than the both of you as my phone is well protected do keep on wishing. Just because it's IP67 I won't go under water just to watch a TV show. But you can do whatever you want with your phone, just don't come here and talk nonsense.
Sent from my SM-G900T using Tapatalk
barondebxl said:
I have. And I'm smarter than the both of you as my phone is well protected do keep on wishing. Just because it's IP67 I won't go under water just to watch a TV show. But you can do whatever you want with your phone, just don't come here and talk nonsense.
Sent from my SM-G900T using Tapatalk
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So, you seem to like avoiding the real message in my reply to avoid having to admit you do not understand a thing you say and then you say you are smarter than us? What kind of a child are you and what meds are you on? You were rudely saying I had to search wat IP67 means while you clearly have no clue yourself and on top of that are blaming someone that does something to his phone that it is supposed to be able to do he shouldn't have done (seeing your level of IQ you probably don't understand a thing I have said here) and then aren't brave enough to admit you were wrong. Ahhh well, no point in trying to educate ignorant/arrogant people like you.
johan81 said:
So, you seem to like avoiding the real message in my reply to avoid having to admit you do not understand a thing you say and then you say you are smarter than us? What kind of a child are you and what meds are you on? You were rudely saying I had to search wat IP67 means while you clearly have no clue yourself and on top of that are blaming someone that does something to his phone that it is supposed to be able to do he shouldn't have done (seeing your level of IQ you probably don't understand a thing I have said here) and then aren't brave enough to admit you were wrong. Ahhh well, no point in trying to educate ignorant/arrogant people like you.
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Don't be mad man, you sound ridiculous. You really thing I'm here to debate tou? If I don't know about IP67 then how come I explained to OP in my first reply? Wish all you want, I'm just a little smarter than the 2 of you and I won't just go in water to watch a TV show. But again, you can do that if it's your cup of tea. Just don't come here and cry because you don't know your stuff
Sent from my SM-G900T using Tapatalk
barondebxl said:
Don't be mad man, you sound ridiculous. You really thing I'm here to debate tou? If I don't know about IP67 then how come I explained to OP in my first reply? Wish all you want, I'm just a little smarter than the 2 of you and I won't just go in water to watch a TV show. But again, you can do that if it's your cup of tea. Just don't come here and cry because you don't know your stuff
Sent from my SM-G900T using Tapatalk
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Click to collapse
You assume too much, I haven't done anything like that, but if it were ever to happen and the phone breaks, I can comfortably know that Samsung will be the one to pay for repairs since consumer rights are pretty clear here in the Netherlands. No idea what makes you think you are smarter than I am since you do not even know what you are responding to here.
johan81 said:
You assume too much, I haven't done anything like that, but if it were ever to happen and the phone breaks, I can comfortably know that Samsung will be the one to pay for repairs since consumer rights are pretty clear here in the Netherlands. No idea what makes you think you are smarter than I am since you do not even know what you are responding to here.
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Right. Since you're speaking for op I guess I'm speaking to you. Consumers have rights but to a certain extent. Samsung won't entertain stupidity. Google ip67.
Sent from my SM-G900T using Tapatalk
johan81 said:
I would suggest you search that yourself: Protected against the effect of immersion between 15cm and 1m
This means it can be submerged according to IP67. I hope you drop your phone in water and it dies while you have done nothing wrong, you will be talking differently then.
To get back to your fixing the problem:
I hope flashing your phone will solve it, but I am afraid it will not, I cannot imagine how software gets screwed up by water damage. Though if it does solve it, great work!
Click to expand...
Click to collapse
Yeah, I realize that more than likely it's a hardware issue. But since the only operational path I have is Download mode, I just want to exhaust all options and at the least find clues on what is actually failing
Well I'm on my way to RadioShack. Let's see what they say.
barondebxl said:
Right. Since you're speaking for op I guess I'm speaking to you. Consumers have rights but to a certain extent. Samsung won't entertain stupidity. Google ip67.
Sent from my SM-G900T using Tapatalk
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Click to collapse
This shows you are making assumptions without reading what is in front of you, again, you search IP67 since you are the one that doesn't know what it means, from previous experiences with you, you assume to know something you do not.