Related
why don't we do the same thing like the guys wil LG Optimus did? they posted questions all over their Facebook site and Twitter.... how about a group effort to do the same?
We've done that in the past with various phones. Samsung/Sprint just don't seem to care.
othan1 said:
We've done that in the past with various phones. Samsung/Sprint just don't seem to care.
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Well let's do it again. These phones are Samsung's best sellers. We should be able to give them a run for their money. I didn't pay 500$ for an antiquity(YES i bought it).
apatcas said:
Well let's do it again. These phones are Samsung's best sellers. We should be able to give them a run for their money. I didn't pay 500$ for an antiquity(YES i bought it).
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Bought mine too - but it really didn't get anything solved for the 1.5 Hero kernel source - they still released it on their own schedule.
you know im just impressed that this worked for LG and when i even suggest this here everyone just gives the **** up... i mean really? do you think it will hurt our chances to get an update? people are so used to taking **** and just eating it up.
nothing in this world will just coincidently land in your lap.
here's the link... http://www.facebook.com/SamsungGalaxyS
I asked. didn't hurt me to type. then again i actually fought for a lot of stuff in life.
Its not about eating he piles of utter bs they feed us with a snow shovel, its the simple fact that they will release it on their own internal schedule and unless your giving the project manager head under his desk 9-5 then the ammount you ***** about the update matters to them about as much as one of their 8 year old production line workers complaining that they are hungry or just lost a finger in a machine. Complain all you want, they have their cash now and they can do as they please. Now wether or not what they do is a good business decision for keeping and maintaining a happy customer base is a totally different situation. In all actuality the people on this and other SGS boards are in the minority, just audible enough to cause a fuss and make them release a generic statement that all public companies would that won't effect stock prices. The other 70% of customers couldn't give two air ****s what 2.2 is or what the hell kernel or source actually mean othe than popcorn and original copy.
Now as far as it working for LG. You show m where they said "no you can't have it" and then said "ok well you *****ed and threatend law suits enough here it is" I may believe that they actually released it based on consumer pressure and demands, other wise they did the same thing every company does. Develop a product, change their mind 7 times a week, finally get something that is "ok" but in all reality is mediocre because of the politics involved internally, test it, fix it, lather, rinse, repeat as necessary, release to the customer and in the process shut the people up who are *****ing and won't be happy even when its done because someones $15 dollar sub standard blue tooth headset won't pair or an app in the market that used to work fine fcs now.
/rant
Sent from my SPH-D700 using XDA App
Like I've said before: Sprint has people deliberately "leak" updates to quiet down the tech crowd by throwing them a bone now and again. We also do their beta testing for them on a large scale. Do you think that Sprint engineers don't comb these boards for good ideas?
Sent from hell...
Top Nurse said:
Like I've said before: Sprint has people deliberately "leak" updates to quiet down the tech crowd by throwing them a bone now and again. We also do their beta testing for them on a large scale. Do you think that Sprint engineers don't comb these boards for good ideas?
Sent from hell...
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Click to collapse
Ofcourse they do,thats buisness...And the real reason 2.2/2.2.1 didnt come out sooner,work really didnt start till about a month and a half ago,and there is still no real rush.Have you noticed how many EVO commercials are on tv now,and pretty much no more epic commercials.Its because they need to sell as many of those phones as possible for reasons unknown.But there is a big push to sell those phones.Yes they held back on 2.2 to patch some things in 2.2.1,mostly root,but that was like 3 days extra work at most.
Sent from my SPH-D700 using XDA App
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
kinda like the facebook page idea. I hate that Samsung doent give a **** about selling us a broken phone, even if they said they were really sorry itd be ok if they didnt fix it. Not only are they pricks, they're dicks too.
Well, debut day of Vibrant 4G or Successor is coming up. There will be people showing up to buy them. They will be watching its debut day. There will also be press and reviewers about its debut. Thus, if you have a crew of buddies willing to help you out in boycotting their Vibrant 4G or any of the coming Galaxy S product with picket signs and banners for in front of the local stores with drums and horns. Have your buddies call up local news and it will make it to some news since people will wonder what is going on... Resist if they give you and your buddies Vibrant 4G to shut you guys up. Too bad we just missed the CES. With all those press there, that would have been perfect! We need to organize into big group to do this more effectively even if lawsuit takes forever.
This will get them to know how angry we are about this "Froyogate"
Also, maybe somebody needs to make a boycott app for ALL Galaxy S product.
Report our problems on site like RipOffReport.com, scam.com, ScamBusters.org
Give the bad review that you think the product deserve on sites like amazon epinion, pricegrabber, cnet, etc.
http://www.examiner.com/technology-in-national/samsung-responds-to-froyogate-accusations
Corporations want to maximize their profits, both for themselves and their shareholders. Thus, this shouldn't come as a surprise.
A tipster has come forward and said that Samsung is holding back the Android 2.2 (Froyo) update from the T-Mobile Vibrant (Samsung Galaxy S variant) because they are afraid that such an update will impact sales of their upcoming Samsung Vibrant 4G Plus.
Reportedly, the new device is little different than the original Vibrant. In addition to the original Vibrant, the Vibrant 4G Plus has a front-facing camera, Android 2.2, and HSDPA+ 21 support.
Here's what the tipster said:
Some disturbing things have happened the last week or so concerning our “Vibrant”. Samsung has NOT allowed us to push the update OTA for 2.2 because they feel it will decrease the value of the upcoming Vibrant4G +. While from a marketing aspect i totally understand, as the Vibrant 4G is what the original Vibrant should have been in the 1st place. But to shun off and bold face lie to customers is NOT what T-Mobile is about.
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Click to collapse
Furthermore, if Froyo works in "Vibrant 4G" - another product of Vibrant, this means it should be already for distribution for the Vibrant 3G version with minor changes.
I like the sound of all of this. I can't stand the idea that samsung suffers no repercussions for selling so many broken phones. Froyo or no froyo, the phones gps is broken, samsung shouldn't have the option to not fix it, it's INSANE
I thought that if you demonstrate to T-Mobile that the official Samsung GPS Tool fails, they would consider it defective and send for a replacement. Don't crucify me if I'm wrong, I haven't dealt with either companies.
My Samsung Vibrant came hardware locked, with faulty GPS. Samsung told me it wasn't there problem (no warranty because I brought it into Canada without an "international warranty"). Have I thought about a class action suit? Nope. I dunno, maybe it's because I'm Canadian or something, but I've just tried to fix my own problems. It's not the first product that's let me down, and I don't expect some lawyer to make it all better. Eventually the awesome people on this forum came up with a fix for the hardware lock. Then they brewed up roms based on the 2.2 leaks. Then a hardware GPS fix, combined with new software updates and now my GPS locks on in under 15s.
So what have I learned from all of this? I won't be purchasing a Samsung phone again. They've lost a customer. I vote with my wallet, not by signing some e-petition, or joining a Facebook group.
Do you really think a class action would change anything? Even if you are successful, you'll probably just get a credit towards your next Samsung purchase, or a refund on the cost of the GPS chip.
Let them know how you feel, and that you won't purchase any of their products in the future, and will be advising friends/family to do the same. kobesabi has outlined some great ways to let them know.
OP, check out the hashtag thread. If everyone screams the same thing our voice is louder.
cwoodworth said:
I thought that if you demonstrate to T-Mobile that the official Samsung GPS Tool fails, they would consider it defective and send for a replacement. Don't crucify me if I'm wrong, I haven't dealt with either companies.
My Samsung Vibrant came hardware locked, with faulty GPS. Samsung told me it wasn't there problem (no warranty because I brought it into Canada without an "international warranty"). Have I thought about a class action suit? Nope. I dunno, maybe it's because I'm Canadian or something, but I've just tried to fix my own problems. It's not the first product that's let me down, and I don't expect some lawyer to make it all better. Eventually the awesome people on this forum came up with a fix for the hardware lock. Then they brewed up roms based on the 2.2 leaks. Then a hardware GPS fix, combined with new software updates and now my GPS locks on in under 15s.
So what have I learned from all of this? I won't be purchasing a Samsung phone again. They've lost a customer. I vote with my wallet, not by signing some e-petition, or joining a Facebook group.
Do you really think a class action would change anything? Even if you are successful, you'll probably just get a credit towards your next Samsung purchase, or a refund on the cost of the GPS chip.
Let them know how you feel, and that you won't purchase any of their products in the future, and will be advising friends/family to do the same. kobesabi has outlined some great ways to let them know.
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Click to collapse
I understand your feelings. And I think most people in here is of the mindset that we can fix our phones better than Samsung. What is going on here is a movement towards holding Samsung to their promises. They are in the OHA and therefor are legally bound to release the Source Code for the Vibrant. The second thing is that they promised multiple times throughout the last year that they would release Froyo to the US Galaxy S phones, and they didn't. If you vote by your wallet that is OK. How much do you spend on buying a new phone? With the current pricing around $500 without contract. If one person doesn't give Samsung their $500, Samsung doesn't care. If all the people on XDA doesn't give them $500, Samsung still won't care. However if we can get enough people to realize that Samsung is not a good company to buy from as they have TERRIBLE software support for their phones, if we could get 100,000 people at first, that is $50 million, which is still just a drop in the bucket for them, but that is surely more painful than $500. This is to try to make Samsung take responsibility for their products.
Agreed, Samsung should be held to the agreements made regarding their source code. I also agree that people should be informed Samsung as a company, and their poor customer relation choices.
I just think a Class Action is the wrong way to do it
kobesabi said:
Well, debut day of Vibrant 4G or Successor is coming up. ... Resist if they give you and your buddies Vibrant 4G to shut you guys up.
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Click to collapse
Riiiiiight...I promise I will do that!
AndroidPerson said:
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
Click to expand...
Click to collapse
Send me all your grievances
[email protected]
Copy and paste them on RipoffReport
Samsung Forums
Facebook
Twitter #NeverAgain
Everywhere!!!!!!
Thanks for all the Support
BOYCOTT THE SAMSUNG 4G
I made a theme song
http://www.reverbnation.com/play_now/song_6815946
(To be honest I would have made this song at least a month ago before all of this but I was real busy all through December)
Here's one more thing we can do:
Post bad reviews of Samsung Galaxy phones on all online retailer web sites that sell them. Got an Amazon account? Post feedback there and drive this phone's rating down it gets Samsung's attention and warns potential buyers about buying a product that they will most likely be dissatisfied with once they realize that GPS is marginally functional and that it's running now outdated version of Android with no update in sight. Do the same on Tiger Direct, NewEgg and whoever else sells this phone.
Collectively we can definitely make Samsung take notice.
Lol the iphones attenna doesn't work.... no one sued over that
Although im all for the law suit
Sent from my SGH-T959 using XDA App
bbm21 said:
Lol the iphones attenna doesn't work.... no one sued over that
Although im all for the law suit
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Let me google that for you..what do you know...multiple lawsuits filed regarding antenna gate.
http://arstechnica.com/apple/news/2...on-suits-filed-over-iphone-4-antenna-flaw.ars
Also, people can also get creative on Youtube. Or something like MicBeast...the more sabateurs try to oppose him, the more view counts it gets and the more people pay attention to it.
kobesabi said:
Also, people can also get creative on Youtube. Or something like MicBeast...the more sabateurs try to oppose him, the more view counts it gets and the more people pay attention to it.
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Click to collapse
http://www.reverbnation.com/play_now/song_6834100
I will be working on a YouTube video
exactly what kobesabi said
don't be fooled by the saboteurs
they had my thread closed
and I will not respond to any more of their BS
I am still going through with this class action
My original thread regarding the CA had nothing to do with this song
This came out of me complaining to people
about the constant issues I've had with my Vibrant
They would say "just shut up and make a song about it"
So I finally did
Agent Jones is one of those users that joined this forum for the sole intent and purpose of having my thread closed, and possibly having me banned from this forum. These are his posts see for yourself
http://forum.xda-developers.com/search.php?searchid=56507152
please join me in having saboteurs like him banned from this forum
people like him
whose sole purpose is to silence anyone who opposes their best interest
have no place in any public forum
Acknowledgment & Fax Cover sheet to submit additional information.
Filling for: ***** has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00273373 and, be sure to mention that you filed this complaint over the internet.
I have just joined the Facebook group NeverAgainSamsung: http://www.facebook.com/home.php?sk=group_119358658137499
C'mon!
AndroidPerson said:
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
Click to expand...
Click to collapse
I love the facebook idea, we can have a vote "buy from samsung again, yes/no"...set that up and lets start a movement and make other consumers aware of what samsung had done.
Lot of good ideas here, maybe op can update with an organized list. I registered at scam and tipoff report so I'll start or add to samsung complaints, and th facebook thing sounds great. Let's keep it up
We egg sammys ceo house all day long )
Sent from my SGH-T959 using XDA App
SamsungMobileUS: Seeking To Defuse Tensions, Samsung Opens Dialogue With XDA-Dev Forum - http://ow.ly/3X2cL @SamsungJohn
Sent from my non-rooted, stock eclair Epic.
I'd say the rants of people saying they're never going Samsung again seems to be paying off?
XtaC318 said:
I'd say the rants of people saying they're never going Samsung again seems to be paying off?
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No pay day yet. This is Sammy's way of confessing they have been trying to do it their way instead of please the customer for too long.
It still remains to be seen what they actually DO about it.
We all know what pathway good intentions paved =]
The bottom line is until sammy gets the carriers in line, and froyo gets released before its 1st birthday! People will rant with good reason. Btw gingerbread has been out for like 3 months! We have a top of the line device running an os from 2009. Honestly I love the hardware but I can't handle this bad os support.
Sent from my SPH-D700 using Tapatalk
Whoever even buys another Samsung flagship phone with the belief that they learned their lesson deserves what they are going to get and shouldn't complain anymore. If you haven't realized what their intent is, which is maximum profit with the least effort, while actually making it seem like they kind of care with PR rep's that promise things that they cant' actually commit to. INB4C
My friend asked me what phone he should buy, and looked at the Galaxy S2 and the Motorola Atrix. It was a no brainer which phone was the winner. Go Atrix! Pre-ordered and waiting! He was waiting for a nice dual core phone, but after the mess he has heard from me with Samsung, he said he definitely doesn't want to go through the same thing. To be honest, this crap is making me sick to my stomach just talking about anymore, cause we've all been crapped on, and it doesn't feel nice.
I'm not surprised in the least that Samsung would think that this meaningless gesture would diffuse this issue, but I'm honestly SHOCKED that "Xda leaders" would put any thought into this. I suspect they're making money off this, somehow.
This site has lost its way badly.
At least it's a start and shows Samsung at least recognizes they've pissed off some people. It's better than what they've been doing which has been a whole lot of nothing.
re: XDA profiting... maybe request some transparency on the issue??? Besides, I thought they were in bed with HTC, like Sprint...? (hehehehe )
Y'all getting played ... Pay attention.
Sent from my SPH-D700 using XDA App
enlighten us on how were being played... I love a good conspiracy theory...
I HEARD... Samsung sent John to distract attention from the fact that they are currently in hostage negotiations with Sprint, the suitcase full of cash is in transit, and Noobnl has the code to unlock it, but he refuses to share it with anyone because he only cares about glory, so he is meeting John at sxsw to listen to crappy emo music and make the handoff. And THEN Sprint will begin work on adding SprintID and a new, improved, constant Nascar streaming app, which can in no way be turned off. Oh, and HTC assassins are waiting there to shoot Noob so that they can still claim that the EVO is the flagship phone, and artificially make supply of the phone backordered to give the impression to the common consumer that it is not a giant POS. Did I miss anything?
I've never owned a Samsung phone before the Epic. It is my first and MY LAST. HEAR ME SAMSUNG? YOU BLEW IT.
ungovernable1977 said:
enlighten us on how were being played... I love a good conspiracy theory...
I HEARD... Samsung sent John to distract attention from the fact that they are currently in hostage negotiations with Sprint, the suitcase full of cash is in transit, and Noobnl has the code to unlock it, but he refuses to share it with anyone because he only cares about glory, so he is meeting John at sxsw to listen to crappy emo music and make the handoff. And THEN Sprint will begin work on adding SprintID and a new, improved, constant Nascar streaming app, which can in no way be turned off. Oh, and HTC assassins are waiting there to shoot Noob so that they can still claim that the EVO is the flagship phone, and artificially make supply of the phone backordered to give the impression to the common consumer that it is not a giant POS. Did I miss anything?
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Click to collapse
Careful....there's many a self-demonstrated poster in these forums that will actually, seriously, believe that too. *g*
Here's to hoping open exchange of dialogue will soon become exchange of sources and binaries!
Honestly, this was my first Samsung phone in about ten years is so far, it's my last.
It's not the lack of Froyo, this is just a simple annoyance. What killed it is GPS that works like crap, barely functioning accelorometer, retarded hardcoded GPS accuracy refusal to do anything about these two issues. I have a bad feeling that the last bug isn't a bug at all, but an attempt to cover up poorly functioning GPS on this phone. If I was Colbert, I'd wag my finger at them.
Sent from my PC36100 using Tapatalk
and.... how does this help me???
DiGi760 said:
Do they sell the car docks now? I've seen them on Sammy's web page since launch, but I have been unable to find a single place where it is for sale.
And you do know that the Epic isn't "a year fukin old" yet, don't you? It was announced in June and launched at the end of August which makes it only 6 months old for consumers.
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Click to collapse
2.2 - year old by now.
ungovernable1977 said:
enlighten us on how were being played... I love a good conspiracy theory...
I HEARD... Samsung sent John to distract attention from the fact that they are currently in hostage negotiations with Sprint, the suitcase full of cash is in transit, and Noobnl has the code to unlock it, but he refuses to share it with anyone because he only cares about glory, so he is meeting John at sxsw to listen to crappy emo music and make the handoff. And THEN Sprint will begin work on adding SprintID and a new, improved, constant Nascar streaming app, which can in no way be turned off. Oh, and HTC assassins are waiting there to shoot Noob so that they can still claim that the EVO is the flagship phone, and artificially make supply of the phone backordered to give the impression to the common consumer that it is not a giant POS. Did I miss anything?
Click to expand...
Click to collapse
I will buy that for a dollar....LOL
Sent from DEEZ
Any Twitter/FB spammers reading??? Can you confirm this yourself... another conspiracy... oh my!
http://forum.xda-developers.com/showthread.php?t=955776
would be funny if it were true... and then SJ does a little dance 'hey! look over here!' hehehe...
im just finding this all funny at this point...
Hi I'm samsungjohn, just wanted to let you guys know that I'm just using this pr to gain rank within the amsung corporation. I figured if I was able to convince everyone to stick with samsung and to keep buying samsung, that I will be soon promoted. In reality I am jus doing this for a job. I don't even own a samsung phone. I own an LG, but thank you for listening to me and allowing me to pull your strings....Public Actions speak louder than words....oh and by the way. The Truth Is What You Make It, and Who You get To Believe In It.
No worries I'm just poking fun at this all. If people have gotten offended by it then the truth lies within the offended. Lol
now if Samsung were to really/officially be changing fo the people they would skip over froyo and be the first to update every galaxy s series to gingerbread. Or at least get froyo out and gingerbread soon after.
And powers at be, feel free to delete or modify this if you like. I've already gotten past the point of anger, and this whole samsung update bs is just a joke to me now. Samsung makes great dumb phones but a smart phone is just isn't worth it.
Too late, too slow, too little.
Samsung unfortunately is still working on the feature-phone timelines. What they (and most other android phone makers, with the possible exception of HTC) seem to not quite understand is that these smartphones are true computers now, and need to be treated as such. The OS is an integral part of phone, perhaps the most important part, and people will not tolerate a company that refuses to update an OS that both has critical bugs (and yes, the GPS bug is a CRITICAL bug), and appears incapable of utilizing the hardware it's surrounded by. It's like Microsoft refusing to repair a Windows bug that kept all printers only printing in black and white. It's almost worse that the hardware is so good, and is being crippled by a poorly customized OS (like tantalus, nearby but unreachable relief is far worse than no possibility of relief at all).
It's going to take a really big step to mollify those that have been burned by this generation of samsung's smartphones. Samsung, if your listening. You've pissed off many of your most important phone buyers. These are the people who less tech-savvy people ask for advice on phones, and for every 1 XDA member offended by your apparent lack of desire to properly support your equipment, you probably lose at least 10 referral sales to companies like HTC.
My recommendation, at least open the source code for the devs to look at, and if you're having software quality problems (and that's the reason you can't get froyo out the door), invite some of the best devs to take a look at the proprietary modules that you're having problems with. Work with the community and you may maintain some degree of support for your next generation of phones. But keep trying to astroturf them, or worse yet, pull a Behold 2 on them, and watch out as your current market lead could easily change next generation.
The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
twolostminds said:
The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
Click to expand...
Click to collapse
He did his job which is pr related. He came here to calm the storm that was brewing with xda members attacking the social networks for lack of support which boils down to he did nothing for us. A few brief conversations we had I don't think he knew much about development
Sent from my SPH-D700 using Tapatalk
It's too late for Samsung... they will lose a huge amount of customers in the upcoming months...
Did you see their Q1 results? It's already happening...
Sent from my SPH-D700 using XDA App
Xerloq said:
Did you see their Q1 results? It's already happening...
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
Sent from my SPH-D700 using XDA App
jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I agree with badboy on this one, combination of economy and lack of phone releases caused the single quarter drop.
As for my original question, i am trying to be an optimist and am hoping to find at least a few people that SamsungJohn helped.
Probably nobody. The questions they were forcing people to ask were more like, "What is the CEO's favorite pony color?" instead of the meat people were wanting here.
Why is everyone fed up with Samsung? They've given us FroYo and amazing hardware (we were top for quite awhile), only surpassed by dual core processors...
I'm glad with the support I've received and with the devs here no one should be complaining.
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Samsungs problems aren't with phones right now its the other stuff like LCD tvs. Updates have nothing to do with it even Apple seems to be falling a little(with there giant line of BS) so its probably more economy based
Superbovine said:
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
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Samsung is only required to support their product for 6 months minimum, which means they didn't even have to release Froyo in the first place. And from my understanding, Samsung isn't the only manufacturer that has problems releasing updates.
Wait. How'd we get so far off topic? I thought we were talking about SamsungJohn, not Samsung.
Superbovine said:
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
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I'd appreciated not being lumped in as a "basher". I have a legitimate complaint about not receiving feedback and resolution to my issues.
I purchased my phone back in September, in the almost 7 months I have owned this phone some of the issues have been fixed others have been ignored.
I have sent 3 emails since September to Samsung Customer Service and Technical support, none of them were answered. I called Samsung and was promised a call back that never came. SamsungJohn comes around and asks us for a bugs/issues list. He asked me to upload mine to google docs then never addressed any of the issues. He told me he worked directly with R&D yet could provide no information on upcoming bug fixes, could not even answer questions like "is the R&D team aware of or working on xxxx bug?"
I'm not a "basher", I am asking if anyone has received any help from SamsungJohn.
EDIT: twolostminds: both of my posts were directed at overstews comment about everyone being sore, neither were directed at your post, just to be clear.
Well like I said, I personally don't feel they did anything wrong regarding the updates, it is about typical for any product support. I think somebodies HTC got a super fast update and it got everyones panties in a wad.
If anything were to dissuade me from buying another Samsung, it would be the crappy attitude of the owner community online.... but I would really have to actually read the whine threads a bit more carefully before that ever happened.
Let me chime in here for a minute. I'm disappointed in this as well. What upset me was the fact that SamsungJohn was wanting to build an ongoing "partnership" with the people at XDA. To the best of my knowledge he is no longer around and there is no explanation as to whats going on.
I feel your frustration as I was made promises that never happened. I had received a PM from SamsungJohn asking for my contact information. I never expected to actually hear from him but I did. I was basically told that Samsung wants to help foster the development we are doing here and would like to help in any way they could. I'm sure I'm not the only one he contacted as they were reaching out to the developers in general. I was asked not to discuss the contents of the conversation so I won't. I was told that I could express Samsungs desire to make things right. I was told that if I needed anything to let him know and he would do what he could to get us what we needed in order to keep the development moving forward. I was aloud to say that much. He was supposed to contact me again to possibly set something Autism related up. I never heard back from him. I have made a few attempts to contact him and have not received anything in return.
When I spoke with him he seemed like a really nice guy and I think he really did want to help. I don't think any of this is his fault. I think the powers that be just decided to go in a different direction. I don't know anything other than what I heard directly from him. I never got the sense that he was stringing us along and I know for a fact that he was reading my blog.
My opinion is that things for whatever reason just didn't work out. I don't blame him for that it was probably completely out of his control. It would be nice to hear from someone in the "know" as to the status of the situation. I think it could have been handled better and with more transparency but it is was it is. I don't think anyone is to blame least of all SamsungJohn himself. I still hope to hear from him as I would love to partner with Samsung on some Autism related things.
I do believe that he was being straight up with us and at the end of the day things were out of his control and he has a job to do.
Hope this helps.
jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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I disagree. The economy, overall, is up from this time last year. But Samsung's profits are down 4% QOQ and 42% YOY. Apple is up, Motorola up, HTC up... Tech everywhere is up.
Xerloq said:
Did you see their Q1 results? It's already happening...
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jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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im with zerloq on this one. did anyone see htc's q1 profit? they tripled it from the previous. you cant blame the economy for sammy but htc have record profits.
http://htcpedia.com/news/htc-triples-q1-profits.html
Hey John, if you read this just tell Samsung not to lock down their software and I'm sure you'll have a lot of repeat customers. You can also throw in that their devs aren't worth a damn and may want to consider outsourcing some of their work to a lot of the guys on these boards.
Personally I am not only disappointed and frustrated with both SamsungJohn and Samsung, but I feel used. He asked us as a community to help by creating list of issues and concerns. Many of us created very well thought out, detailed lists that included tremendous amounts of information including methods of recreating the issues. In exchange for our help they made vague promises of helping our community. SamsungJohn & Samsung took our hard work and information and promptly ignored us. I feel used.
well... at least you know now. I didnt really know what to think of it, but was hopeful. Oh well... corporations arent human... never will be.
These days, I'm seeing lots of supposed teams tossing zillions of ROMs that are no real improvement. I think I have tried 1 out 2 and I stopped the flashing game after I realized they are almost the same dog with a different collar.
Am I the only one? Is our Vibrant a stalled device in terms of REAL development? Come on, boys, less theming and more real improving!!
You're kidding, right?
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I'm not kidding. Can you name a ROM that is not CM7 that is making real improvements like proper GPS with sensors and no path-sliding in Gingerbread, improved battery, no problems entering deep sleep and being fast?
Any ROM GB ROM that doesn't not suck, lasting less than 15 hours with moderate use?
You wanna go beg samsung to release source? Wait. Dont. By the way you type, you seem like a genius that can build us a source!
JMN... everyone jumped ship and started working on Gingerbread... without anything specific for our phone. I guess you could say we are stalled in that regard. Nobody wants 2.2.... and the 2.3.+ roms are missing a lot of the key things needed for what you seek. It is what it is.
Go pester T-Mobile and Samsung, not XDA/community/developers.
I do.
If it were as easy as you make it seem, I am sure our Vibrant would have a 100% working CM7 right now. Problem is, it isn't. We don't have any source code for Gingerbread, our GPS is from a half-baked file for the Galaxy S 4G, and Samsung decided to use several proprietary loops inside their source code that make the code counter-intuitive. As a result, our developers basically have to reverse engineer a good portion of the code itself.
Or you are more than welcome to start working on it yourself. Seems as up until JVQ dropped on I9000 I was the only one actually doing anything (with of course a couple other good people dropping in from time to time). From April until now we went from a build that was barely usable for more than a couple hours to builds that are definite daily drivers. Granted there are still some flaws but with less than a handful of people do any real developing on what free time we do have and for no incentive other than the thank you button and occasional donation I'd say we're doing pretty damn good.
In the words of someone famous you're either part of the solution or you're part of the problem. Which are you going be?
EDIT: My statement above is putting CM7/MIUI aside, different animal/problems/features/pluses/minuses.
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I dunno man, I found a ROM that does everything that you listed. What you're asking is a lot of development time for marginal improvements.
Sent from my HTC Sensation
So what do you gotta say now bro?
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its not that easy to build a rom thats so great people build on xda some can be slightly better than others but hey thats why u get updates, if ur looking for good battery life on gb use an i9000 port like simplyhoney and u wont be mad about the battery life on the other hand i use cm7 and have been on it ever since nightlies started being released i will tell u it came a long way from no gps and battery drain to a half working gps which is still functional to decent battery life and i am grateful for all the hard work but into it
Funny seems like JMN went silent!
I think he got served!
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Biting the hands that feed... smh
OK, OK.
Please, forgive me for my anger being unleashed. Maybe it was that I see newer devices having a plethora of updates and improvements, or maybe because with my previous device (HTC Polaris running Windows Mobile 6) there was a man (XDA member know as DZO) that reverse engineered it, driver by driver to make a fully fledged Android device.
I ask you for your understanding, and hope you pardon me. You're right: the real problem here is that T-Mobile and Samsung abandoned the Vibrant to its own luck.
Lots of devs jumped ships because of that. I don't make them guilty about this situation, although I did in my first post. Sorry about that.
I'm a dev myself, but not so low level. I cannot compile drivers or reverse engineer. Otherwise, I would really like to collaborate with Atinm and the others.
Please, don't abandon or blame the Vibrant and other Galaxy S devices and try to squeeze all the juice out of it. If we all switch to the latest device, manufacturers will always laugh at us selling slightly different hardware, not upgrades for our totally capable devices.
Nothing more to add. Sorry for my rough and disrespectful words I wrote before. Long live XDA-Devs.
My fellows, I went to the T-Mobile USA facebook site (http://www.facebook.com/TMobile) and published this on their wall:
"SHAME ON YOU, T-MOBILE! Where is Gingerbread for the T-Mobile VIBRANT???? Do you ever care about your users? Do you think we will eat every phone you release with no questions and wishing NO SUPPORT? We do buy devices with future in mind. A ONE-year-device has been ditched away because you are too busy selling the so called 4G version. Too obvious you're playing with us, playing the "buy me and forget me" game. Sorry, but never again to you, T-Mobile, or whatever you will be called after the merger."
I hope you could support me or write comments criticizing the way T-Mobile is acting upon us.
Thanks.
I just re-posted your message on T-Mobiles Facebook site. Not too sure where yours went. Maybe they deleted it.
Thanks a lot, dude. They have the site configured so you cannot see the posts that users write on the wall until you explicitly reveal them using the "Most recent" option (link http://www.facebook.com/TMobile?sk=wall&filter=1). It's there, I think. We need to cry out loud.
I absolutely approve of telling T-Mobile we are tired of waiting.....
Gingerbread = Security.
I posted this on their facebook, all we can do is hope one day they get the point.
"T-mobile, you have a very loyal customer base that bought one of 2010's best smartphones, the Samsung Vibrant. However, with the release of the Samsung Vibrant 4g, we have been left in the dark and seemingly ignored regarding security updates and notifications, specifically the gingerbread 2.3 update. We buy devices with the future in mind, and expect to have full support for the devices we spend our hard earned money on. We know that Samsung awaits your instruction to push the updates, and we respectfully request you do so immediately, in order to be up to date on stability, security, and support. This situation has bothered and frustrated many in the Vibrant community, we only ask that you extinguish that fire by providing us the update we deserve and earned, by being your customers."
people will never learn...
they cannot support devices forever. it seems like every single person thinks that once they buy a smartphone, they are guaranteed lifetime support. the cell phone industry is one of the fastest growing industries in the world. i would much rather them cut off my support and have a beast upgrade waiting for me, rather than them focus on constantly rolling out updates for every single device theyve ever created just to shut up *****y consumers. think about it, getting stuck with an outdated device makes it all that much better once you get your upgrade! its amazing im saying this, as i despise corporate america.
i realize the vibrant is just over a year removed, BUT THIS HAPPENS WITH EVERY SINGLE DEVICE. i guarantee if you go to ANY other forum for a device that is 1+ years old, 95% of them will be filled with threads like this. update this, update that, fix this, release this blahblahiwantmybottleblahblah. its not JUST tmobile. its not JUST samsung. these accusations are so narrow-minded. what would happen if they released gingerbread??? two months later, the cry babies would be right back in full swing, "wheres honeycomb?? release honeycomb source!!" it has to end somewhere, you can never satisfy everybody, let alone ANYBODY in the vibrant forum.
its the industry. its the way it works, so stop acting like we are the only ones who are "suffering". its such an ignorant, narcissistic way of looking at it. enjoy what you got, nothings ever built to last. youre "stuck" with a damn good device, it is what you make it. weekly threads begging for gingerbread, or ****ting on tmobile/samsung is clearly not getting it done. so maybe people should be spending their time differently instead of constantly *****ing: get familiar with linux, learn to compile/decompile, learn to theme...its amazing how much fun (yes, without source!) youll be able to have once you learn some stuff. keep yourself busy creating new things, youll take more pride in your device knowing its something that YOU created, as opposed to trolling around and downloading anything you can get your sticky fingers on.
gingerbread isnt here....but neither is the end of the world.
TopShelf10 said:
people will never learn...
they cannot support devices forever. it seems like every single person thinks that once they buy a smartphone, they are guaranteed lifetime support. the cell phone industry is one of the fastest growing industries in the world. i would much rather them cut off my support and have a beast upgrade waiting for me, rather than them focus on constantly rolling out updates for every single device theyve ever created just to shut up *****y consumers. think about it, getting stuck with an outdated device makes it all that much better once you get your upgrade! its amazing im saying this, as i despise corporate america.
i realize the vibrant is just over a year removed, BUT THIS HAPPENS WITH EVERY SINGLE DEVICE. i guarantee if you go to ANY other forum for a device that is 1+ years old, 95% of them will be filled with threads like this. update this, update that, fix this, release this blahblahiwantmybottleblahblah. its not JUST tmobile. its not JUST samsung. these accusations are so narrow-minded. what would happen if they released gingerbread??? two months later, the cry babies would be right back in full swing, "wheres honeycomb?? release honeycomb source!!" it has to end somewhere, you can never satisfy everybody, let alone ANYBODY in the vibrant forum.
its the industry. its the way it works, so stop acting like we are the only ones who are "suffering". its such an ignorant, narcissistic way of looking at it. enjoy what you got, nothings ever built to last. youre "stuck" with a damn good device, it is what you make it. weekly threads begging for gingerbread, or ****ting on tmobile/samsung is clearly not getting it done. so maybe people should be spending their time differently instead of constantly *****ing: get familiar with linux, learn to compile/decompile, learn to theme...its amazing how much fun (yes, without source!) youll be able to have once you learn some stuff. keep yourself busy creating new things, youll take more pride in your device knowing its something that YOU created, as opposed to trolling around and downloading anything you can get your sticky fingers on.
gingerbread isnt here....but neither is the end of the world.
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To be honest, support for the Vibrant has been pretty much nonexistent from T-Mobile, I don't think it's too much to ask for a GB ROM from them and Samsung, had T-Mobile been into providing us service instead of trying to sell out we could have had a beter chance at some real support.