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I need to go about returning my 8125 to warranty exchange. Problem is, I did not purchase the phone, rather bought it brand new off of someone else. (who bought it from cingular) The other person is unwilling to do the exchange. Excluding the issue of the reasons for the exchange, and any physical damage (there is only scratches) could I do a warranty exchange without the involvement of the seller? I plan to say the phone keeps freezing. Worked with my razr.
Also, I flashed the phone to a new rom, will this void the warranty? Do i have to flash back to summiter's stock rom? Thanks a lot.
1) Normally Cingular's gonna want some sort of proof of purchase. Since the phone's not been out more than a year though you might be lucky on that point.
2) It had better have the STOCK ROM (not summiter's not Mr. Clean not anything custom, STOCK) before you send it in. Otherwise they're gonna know you messed with it.
where can i get the stock rom
Well according to this link http://www.htcwizardweb.net/node/161 one of the ROM's available from Summiter is infact the original ROM. Summiter must have backed it up before starting to play with it, I guess.
If the rom is still a cingular rom will not void warranty.
If not -
This is the stock rom ftp://[email protected]/Wizard/Roms/Cingular/Cingular_RUU_1.8.11.1.WWE.ship.exe
If the device is supercid unlocked then do a simple downgrade - if not you will have to go down this path. http://forum.xda-developers.com/viewtopic.php?t=47848
This sucks
I have the same problem got it brand new on ebay everything was wrapped in original box including the sim card. the touch screen is having issues the bottom part wont' do anything. tried to call cingular the would not help .. i explained that i am a cingular customer but i have the phone so i can use it on a data plan with t mobile and they would not help at all told me that if i didn't get the item from them or their authorized seller they will not help. I have been on the phone wiht HTC america a total of 4 hours back and forth and they won't help. look sell it on ebay...... and call it a day. I will never purchase another cingular branded phone. thinking of switching to tmobile but their service sucks. sprint out of the question i have too many unlocked phones big investment and i refuse to be locked to one phone using sprint or veriozon. the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's they tricked me inot migrating my good at&t plan they told me that i had 15 days to decide and i can cancel but when i asked for my at&t plan they tell me some story about they don't have th plans anymore. I still have th at&t sim so what give the whole think sucks. lets move to europe
Did you tell them you didn't buy it from them? I've done several exchanges and they have never asked me that. They just ask for the IMEI number (which identifies it as a Cingular phone and the model) and then process the exchange. Whatever you do, do NOT volunteer the fact that you got it elsewhere and you should be OK, but yes return it with the stock ROM
stock rom
you mean i can go to the store without a reciep and get a replacement
Re: This sucks
alynch75 said:
the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's
Click to expand...
Click to collapse
Now this is a logical fallacy. Have you even bothered to price the cost of a Wizard in the UK? If they were priced the way you say, you'd be paying a whole lot more for them. Retail price on an unlocked Wizard is between $600 and $700 USD. Retail price on a locked unit (ie, just walk into a store in the US and buy it straight out) is $450. With a contract from either T-Mobile or Cingular you can get them from $0-$100.
When you buy used on eBay you always take a risk. Without a proof of purchase, the store/carrier is really under no obligation to warranty the phone for you. Sure, many times they will but it is silly to assume that they have to do it. If you wanted that level of service you would have bought from the store in the first place. Nothing says you can't walk into a retailer, buy a phone and not get a contract.
If you've got a defective phone you really should be taking it up with the guy who sold it to you on eBay as fully working.
hello wait a minute
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Just giving someone an IMEI number should not cause a boot failure by itself, however the simply fact that he asked for it is somewhat suspect as there is no legit reason for a seller to need to ask a buyer for the IMEI number of a phone after it has been sold.
I'm not saying this is your case, but the first thing that pops to mind is insurance fraud. A popular eBay scam right now is to sign up for phone service and get an expensive phone for free. The person in question will also get phone insurance. Then they put the phone up for sale and collect the cash, while at the same time reporting it to the carrier as lost or stolen. The phone then gets replaced and they have both cash in hand as well as a new phone.
In much of the world (ie all over Europe) this doesn't work well as IMEI blocking has been implemented by the carriers there. If a phone is reported lost or stolen the IMEI is added to a database and none of the cooperating networks will allow it to register. In the US this hasn't happened yet on the GSM networks. With the CDMA networks they tie to the ESN on the phone and will block a lost or stolen phone (as well as one with an outstanding balance).
Regardless, had the IMEI been blocked by the carrier, you would not be able to make calls but the Wizard should still boot up and function as a PDA. Of course, if the seller was trying to pull insurance fraud that would explain why he asked for the IMEI and is now ignoring you. It would be rather simple for the seller to do a warranty exchange with Cingular on your behalf, but if the phone was reported lost or stolen he wouldn't exactly want to be phoning up Cingular and asking them to service the phone.
Just some idle speculation.
Re: hello wait a minute
alynch75 said:
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Click to expand...
Click to collapse
I believe that you should contact EBay or Paypal and your credit card number to put the case on the dispute...let them know that the item not in working condition as they advertise. You may spent a lot of effort and time for it but at least..... this will make the seller to contact you and deal with you again.
Format has failed
I was able to flash the rom. The flashed completed but it still freezes at the start up screen it says the following:
IPL 2.25
SPL 2.25
GSM 02.25.11
OS 2.25.11.1
its stuck onthe Cingular logo screen. When I try to do a hard reset it give the error message
format has failed.....
Can this device be saved?
Sounds like it is having trouble initializing a section of the flash. My guess is that there's a bad flash chip on there. If I ever saw that on my Wizard I'd be on the phone asking for a warranty replacement.
How do i get the replacemente
How do I get the replacement. I got it off Ebay. Will HTC give me a replacement if so please send me a number where I can contact them.
update of my situation
Well still no reply from the seller so I called the credit card company and dispute the charge. i have copies of the guys ad... and copies of the rude emails he sent me. The credit card company told me just hold on to the defective phone and the emails and they will take care of it.. Apparantly the seller was working from a Post office box he was pay apal verified. I just hope no one else falls victim to this guy.
Re: stock rom
alynch75 said:
you mean i can go to the store without a reciep and get a replacement
Click to expand...
Click to collapse
No. Do it online or through the phone. (Online is easiest)
Hello everyone,
So I need to replace my phone, but since I am with T-Mobile on an unlocked 8525, I have to go through HTC to do so (I bought the phone on eBay). Does anyone have any experience with their customer support and if this is an easy task to go about doing? (I have the classic white-screen problem)
I already called their American "hotline", and it was just some guy who picked up and didn't sound like he knew what he was talking about. He told me to call back tomorrow when their warranty department was open and they could help me out.
Thanks!
-- Nick
I have had my phone replaced by HTC. But that was only because the repairservice misplaced my phone.
At least here in Europe you need a proof of purchase with a date on it.
After this date the warranty period starts. So you could have some problems there.
eBay / 8525 repair
Hey there,
I had purchased an 8525 on eBay.
A few months later, the phone had some hardware problems.
I tried fixing myself, but was unable to do so.
AT&T / Cingular will not help you if you do not have their service and HTC will not help you, because it is a Cingular / AT&T branded hone.
After selling my broken 8525 on eBay, for parts, I waited to buy a new one.
Just bought another used 8525 on eBay last week, and unlocked it.
Today I purchased a warranty plan from www.squaretrade.com.
They will replace your phone, or give you your money back if they can not replace it.
It is well wirth the money spent for a warranty through them, since AT&T and HTC wont help.
Let me know if you have any questions.
How much can I get?
Well, it's too late for me to get the Squaretrade warranty, but I will keep that in mind for next time, thank you.
Now my question is (if I can't get HTC to replace it), how much could I get for this phone? All it is is the white-screen problem, which I've read people can easily fix by just taking the phone apart (I'm just not good with that so I don't know if I wanna risk it). How much would I be able to sell a white-screen 8525 for on eBay? $250 maybe? Thanks!
-- Nick
I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
Click to expand...
Click to collapse
Correction, TMobile will not support you, even if you bought a phone from them.
I got this phone on eBay for about 350$, today I received it in the mail and surprisingly it came with a sim still attached to its enclosing.
The package is full everything is included... headphones, manuals, cables...etc
I find it very strange to include a brand new sim...
I have sent an email through eBay asking seller about the source and sim...etc
I dunno what the answer would be or if there will be an answer at all!
Can this be stolen? what are the scenarios?
maybe its a pay as you go sim card,
Where was the sim found exactly? if it's second hand then it could be the previous owners. If it's new then it's either a pay as you go card, as already suggested or a contract sim card waiting to be activated.
It could also be a stolen phone but for $350 i doubt. Easiest way to tell is if it came with the shipping screen protector on it. It has the words "to prevent damage please remove from pants pocket before sitting down" or something like that.
Well, phone is like new t-mobile USA, seller says in auction:
"Title says it all, HD2 new in box, opened to test and used for about one hour. Locked for tmobile but easy to unlock. Great phone and one of the best displays I have ever seen but have to sell. All sales are final and are AsIs. Warranty for 11months through tmobile is still valid by imei"
I just don't want to get into any kind of trouble for buying potentially stolen property, should I call t-mobile?
Phone contained few family pictures, no call history, when I click on software information is showed 7 min of outgoing call and almost 2 min of incoming call.
This is the weirdest phone deal I ever made on eBay !!!!
I shouldn't worry about it. I'd guess it is a t mobile payg card, because the phone will still be locked to tmo, so the seller is including one. That way if some dim wit buys it and tries to put a different network sim in and it doesnt work, the seller can say 'hey, i gave them a sim'. (i'm an ebay seller, ebay are [email protected], take money offa ya at the slightest complaint from a buyer.)
The hours testing sounds fair but only 11 months warranty? how long has this guy had it? overall it sounds above board and if it is nicked you actually have proof you had no idea as long as you take a copy of the item description and keep the invoice
TMobile USA version of the HD2 comes with a Tmobile sim so that you just have to call tmobile (number on the sim) and provide the sims number to activate it (this is so that if you bought the phone via phonecall to tmobile and not in a tmobile store, you can use the phone no problem). That's most likely what you're referring to.
Seller replied to my question saynig:
"I kept the sim card since it was linked to my personal data and
with my address book. It was purchased at a tmobile corporate
store just over 30 days ago and can be checked with tmobile
customer care by imei"
I guess that's an acknowledgment that he bought it himself.
i guess so but it does put a big question over where the sim card that came with it came from because if he kept the original what the hell is the one you have?
I can imagine only one scenario (if he is being truthful). He was already a T-Mobile customer when he purchased the package, and he just shoved his old sim in (the one that contains his contacts), he didn't need the new sim included in the package so he left it intact.
hi, i plan to buy a brand new hd2 (the tmous one), problem is i inspect tmob site (t-mobile.com) and found that t-mobile no longer producing a brand new hd2, so they sell the refurb hd2 only
question is, is it safe to buy a refurbished hd2 tmous? or should i choose to buy the used hd2 tmous one?
refurbs are ok. you get a warranty.
My HD2 is perfect
warning before you buy!
i ordered my hd2 from tmobile on the 23rd... got it on the 28th... BROKE. for some reason this thing would not stay on for more than 2 min with out rebooting. took about 2 hours and at least 3 seperate phone calls to set up a return and cancel the contract i had to extend to get the (broken) phone. i ended up buying one in mint condition off the local craigslist for $50 and 2 years less. just a warning. i do like tmobile but after the crap they gave me in trying to return it.... ill pass.
dispozable said:
i ordered my hd2 from tmobile on the 23rd... got it on the 28th... BROKE. for some reason this thing would not stay on for more than 2 min with out rebooting. took about 2 hours and at least 3 seperate phone calls to set up a return and cancel the contract i had to extend to get the (broken) phone. i ended up buying one in mint condition off the local craigslist for $50 and 2 years less. just a warning. i do like tmobile but after the crap they gave me in trying to return it.... ill pass.
Click to expand...
Click to collapse
Sorry you had a bad experience with the refurb from T-Mobile. But at least T-Mobile took it back, they probably would have sent you another one if you would have asked to replace the broken one. Also I am not downing your choice to buy off of craigslist, but if you get a broken HD2 from there you probably will not be so lucky to be able to return it. Just a thought, it is ultimately up to the buyer to make the decision.
aboveluna said:
hi, i plan to buy a brand new hd2 (the tmous one), problem is i inspect tmob site (t-mobile.com) and found that t-mobile no longer producing a brand new hd2, so they sell the refurb hd2 only
question is, is it safe to buy a refurbished hd2 tmous? or should i choose to buy the used hd2 tmous one?
Click to expand...
Click to collapse
I ordered mine in mid March. I already had one, but by ordering a refurb through T-Mobile I was offered a lifetime warranty for 1.99 per month. I'm probably going to sell my original, which was advertised as "open box", but had about 13 hours of talk time. Maybe it was used in a store or something, I don't know. This one had been used for about 3 minutes, so it was very new.
The site did list new ones as of a couple of weeks ago, but only for new customers.
I bought mine off of amazon.com second hand for $250.... it had issues at first ...kept on restarting ...but it turned out the baseband ( software that interprets the rom's instruction to the hardware) was wrong
I upgraded to 2.15.xx.xx and it works flawlessly now...