I have been told by a service centre that my main board has a fault they wouldn’t/couldn’t tell me the exact fault!
Basically the device started randomly rebooting and sometimes would not even get past the splash screen.
I managed to get it stable in boot loader and re-flash the device hoping it was a software issue before sending to service centre.
My questions are what is the most likely cause of the above and is there anywhere where I could get the board fixed or buy a new one at reasonable cost as the service centre wanted £150 a bit daft when I can get a Kaiser for £200!
psionlover said:
I have been told by a service centre that my main board has a fault they wouldn’t/couldn’t tell me the exact fault!
Basically the device started randomly rebooting and sometimes would not even get past the splash screen.
I managed to get it stable in boot loader and re-flash the device hoping it was a software issue before sending to service centre.
My questions are what is the most likely cause of the above and is there anywhere where I could get the board fixed or buy a new one at reasonable cost as the service centre wanted £150 a bit daft when I can get a Kaiser for £200!
Click to expand...
Click to collapse
I've had 2 MDA pro's one got exchanged by t-mobile for a vario II cause i got fed up with it doing as you described. the other is still here and starting to exhibit the beginings of the same symptoms..
If you phone is doing as I'm about to describe then you'll get your answer shortly.
My phone after 10 month's wouldn't run the 802.11 wireless for any length of time and it didn't matter if i was just browsing, transfering files from main pc to it, or just leaving it on and idle to test connectivity. if i tried to transfer a file it would reboot after about 900k or less. then you couldn't get back into today screen without leaving the device off for sometimes up to 30 mins.
with a bit of testing , re-flashing with the latest firmware at the time directly from t-mobile i gave up and just resigned to bluetooth and making calls.
at least that was being stable. then finally it started dropping calls. and would reboot and stay off after it rebooted. if i pressed the power button same thing as when wireless was on. splash screen the off. Or splash screen, 2nd splash, WM version of an egg timer and then poof reboot to black off state.
leave the device off for 30 mins No problem boots right back up as if nothing had happened.
With a TON of reading and finally 1 article i read on a TOTALLY UNREALATED MATTER ( artlicle on this board about Wifi router ) if you leave the wireless on over a long period of time it will overheat. causing the device to shut down due to an internal protection circuit.
Your answer: The device has become thermally sensative. Since my phone started to do it with just phone calls i can't blame the wireless chip as it's seperate from the GSM receiver. ( see pictures of Universal Mainboard in this forum. ) Thusly where ever the sensor for temprature of the device is that shut it off after it reaches a certain internal temp, that is the cause as far as I can determine. And i Proved that to T-mobile after 10- months of having the phone and they even replaced it with 2 other handsets that did the same thing within HOURS of using the wireless to transfer files in excess of 1Mb in size. Thusly they had me write to the customer liason department and make my reuqest that way. I asked them for the Hermes ( Vario II ) even though it was a bit of a downgrade but it was as tehcnically close to the universal spec wise as they would have been able to offer at that time.
Hope this has helped and helps others, as I am convinced that the HTC Universal has batch's out there with faulty components that cause the devices to become hypersensative to heat and even under their OWN heat generated under normal use they power off as if the battery overheated or something onboard got too hot.
Dispite my clear letter that described the problem that has plagued the phone for months and recently got so bad its almost un-usable other than texting they returned with FW update! I pointed them to their thread on SE support problems with all the x10s with overheating/reboot issue and explained the problem started during 1.6 through over 4 FW updates and I had already returned the phone to factory before sending it! even left it to play the setup menu when they turned it on! so 2 weeks wait for nothing. Anyone know any way to get though to them to either replace the handset or the board? Im not sending it back again for the same. If I had a laptop with faulty hardware they wouldnt return it with a re installed OS! Very annoying they clearly didnt follow what I wrote on replicating the issue, easiest way is try use any type of GPS nav the phone cuts out within 1min and wont boot back up for 5min unless the batterys been taken out!
They also flashed back to Orange FW when I had global generic on the handset lol
Hi, a few weeks I have x8. From the first day I noticed that both his work and touch began to do what you will, that is not where it reacts a touch of disparate places, open your applications which are not adequate to the touch with my finger. To do so, leave a screen with power button and still enable him to become adequate. Began to happen more often, sometimes even after the first minute. How to fix a similar problem? Defect Is? I do not believe any of that is rooted because as I said from day one I made such an impression, even while he was in Android 1.6. The time now is with 2.1 and continues to behave the same way.
Wove problem still is present! Even after a master reset and recover with PC Companion. Everything is back to original i rooted it again, etc. but inadequate behavior of touch is their stay.
How to deal with such a problem any idea?
Sorry for my english. I used google translate.
metejnik said:
Hi, a few weeks I have x8. From the first day I noticed that both his work and touch began to do what you will, that is not where it reacts a touch of disparate places, open your applications which are not adequate to the touch with my finger. To do so, leave a screen with power button and still enable him to become adequate. Began to happen more often, sometimes even after the first minute. How to fix a similar problem? Defect Is? I do not believe any of that is rooted because as I said from day one I made such an impression, even while he was in Android 1.6. The time now is with 2.1 and continues to behave the same way.
Wove problem still is present! Even after a master reset and recover with PC Companion. Everything is back to original i rooted it again, etc. but inadequate behavior of touch is their stay.
How to deal with such a problem any idea?
Click to expand...
Click to collapse
I just feel that you have a factory defective phone.. maybe it is better to check via SE tech. Hope they will accept the warranty.. Goodluck
And I think the problem is the factory. I talked to the shop from where I bought it and they said they would send him to repair (though the phone is 10 days). I hope to fix the problem because their problem.
metejnik said:
And I think the problem is the factory. I talked to the shop from where I bought it and they said they would send him to repair (though the phone is 10 days). I hope to fix the problem because their problem.
Click to expand...
Click to collapse
I hope so.. , if they didn't fix hopefully they will change your unit for better one.. keep your finger cross
better ask for a new one, you bought a new phone, not a repaired one...
me too i had a problem with touchscreen. I sent my phone to SE for repairing in warranty on 5 April, now i don't have it yet
A months ago my phone had another problem with the radio (gsm and 3g) and SE repaired it in 2 weeks
Hi
I have notices something about my phone before and after update
at first if i switch on my 3G the phone becomes very hot and reboot .
Now if i open any application with 3G or Data or if it becomes hot ..then it reboot ..
My only option was to freeze my phone for a while in the fridge to cool it off but it is only temporal
Help me!! is it a software problem or hardware problem ....
any great suggestions
because now i can't even go data or 3G for 3 mins ... then it keep rebooting and rebooting
Please help ... it was unlocked when i bought it in my trip from France...
Now i can't go back just because of my phone ... Please help me
thank you
I had the exact same problem before. I toke the phone to Vodafone repair center and told me it is a hardware issue and require to replace the main board and it will take too long to fix and just gave me a new phone , Now I have no problem at all
You may install stock rom and test it. If still meet so, i think have ptoblem with hardware. Bring to guarantee
Hello guys,
I have a very strange but really bad problem: my omnia7 can't stay in standby.
When I press the power button, to turn off the screen and go in standby (so not the full turn off), my Omni7 wakes up alone, going on the unlock screen. In the same time, the phone rings with the ring that is played when you connect the phone for charging.
I've tried reboot, reset, hardreset, removing the sim-card, turning on/off "battery saver options" ... still that issue :crying:
Anyone has an idea?
I've flashed with a cooked rom (xda-devs Omnia7 Tango V4.0)
my current config :
OS version : 7.10.8779.8
hard version : 3.1.0.4
soft radio version : 2424.11.7.2
hard radio version : 0.0.0.800
loader version : 4.10.1.9
SOC version : 0.36.2.0
Thanks to any ideas, because that problem is killing me
my phone started doing this late last night too! i thorght it was because rain had gone into the power socket but if others are having same problem at the same time maybe not?
has your phone been exposed to water at all recently? is your phone jailbroken? cant realy think of other reasons
the problem stops when the phone is plugged in. is there anything that can trick the phone to thinking it is on charge? I have wphtweaks installed but the options there are not able to stop it
Hi,
I can't remember if my phone has been wet :/ I take care, so my phone never received water. But when I'm outside, under the rain, it's possible.
Today it was better, just a few times my phone wakes up alone.
I'll give you feedback in the next days. Let me know about yours
I managed to trick my phone into silence a few times earlier but it was difficult and then only lasted 5-10 minutes.
if yours didnt get wet it seems unlikely to do with water but I left mine ontop of the aga after removing the battery and over a relativly cool part. A few hours later and it seems to be working fine now.
I will report back if the issue arises again.
EDIT: Ahhhh!! STOP THE RINGING!!! started again this morning
Mine too !
This morning ... the ringing awakening problem !!!!!
But it was better this afternoon.
Really I don't know what happens.
Are we only two persons in the xda world with this problem????
this is realy weird now! mine was doing it in the morning but since about 12pm - 1pm it has been fine! I feel like its something to do with an installed homebrew app maybe.
I also have a custom rom but mine was flashed a long time ago and much older than yours. not sure which version
EDIT (1:10pm GMT): no problems since yesterday
EDIT2 (1:30pm GMT): again i spoke too soon!
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
Hi Wuzzok,
what do you mean by "bend USB pin" ?
Anyway, it seems like it's finished for me. I didn't get tht strange bug (soft/hard bug???) for a very long time. I just hope it's really over !
Same problem
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
actual state
neutom said:
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
Click to expand...
Click to collapse
Samsung sent me an offer to send the phone in for repair - but what should I say, the problem solved itself. For two days now the phone works normal again. So I had to cancel the service call .
mine hasnt done it in a long time either. looks like its just a temporary thing. I wonder what caused it! For me it started after I was using my phone in the rain and the usb slide was open so thats my suspect.
You may be right. Mine is "quiet" now, since a long time. Water may be the cause.
Update
Hi folks,
mine is mostly quiet again, too. Only few incidents "happen" but they do not last very long - only a few minutes. It's somehow spooky but I do not want to send it in to Samsung now when the error it not constantly reproducible.
I agree with you that there might be a correlation with humidity although I am sure that it did never get wet and I almost always keep the USB-shutter closed. Who knows ...
Sent it in
Finally I sent it in for repair today. It started ringing permananently two days ago...
Now I have to wait and see.
Final state
Okay, I received it back... and it works.
First they did nod find and could not reproduce the failure and wanted to send it back - only with a new flashed image - but fortunately the technician called me and I could describe the problem again. After waiting a few hours, the fault appeared again and they decided to change the mainboard.
I hope, that's all :laugh:
Hello,
Me too it makes me after my omnia 7 is dropped in water, but problem solved.
Me too
WuzzoUK said:
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
Click to expand...
Click to collapse
Are you really sure that the problem is USB port.. Mine too behave like this. I've tried to remove battery, factory reseting, reflashing ROM. But nothing works. Mine is Samsung focus
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